Be very careful with Fresha. They will overcharge and contest every legitimate claim. Once they eventually concede you will get credits. Very untrustworthy company from the top to the bottom. STAY AWAY
Wont allow you to leave honest, negative reviews. A total SCAM. Do NOT believe the reviews for businesses on fresha. If you leave a one or two star review, instantly deletes it. SCAM
FRESHA have been messaging me text messages for months and months! Numerous times! I don't even have an account with them. They've acknowledged my messages and again now getting messages on WhatsApp - I'm taking them to the regulators, I have had enough!
Reviews with attachments
DO NOT USE! Takes out incorrect (very large) fees, deactivates the account on its own accord and won’t let you reactivate, won’t respond to emails and has no contact number if you’re not premium! When you put in your bank account details to try and reactivate your account it rejects it and you get sent numerous of the below responses it would be zero stars if I could
When I first joined up freshar, it was called schedule and I joined up because it says it's free forever. But that's not the case. When I had the online booking on my link, they were charging 20% off. My clients who book online then. I cancelled the online booking for them to now. Charge a monthly fee of a heftt $45. a month, and if you want any… Read more
extras, you have to keep paying more. This is absolutely disgusting at the pricing. Highway robbery they would definitely lose a lot of loyal customers who have been with them for ten plus years.I am one of them Also, when I told them, I've been a customer with them, and it was very In illgeal of them to just all of a suddenly charge us, or we lose all access to plateform which I have thousands of dollars of prepaid clients in there. And if I knew I would have never allowed my customers to prepay and now the icing on top of the cake, my credit card expired, and then they have just now blocked me off the up. I cannot get any access. And apparently they say they charge you because they give you great customer service. And I still have not heard back 2 days now as I was getting a bit of a discount because I complained that they said that this would be a free. Website for ever, which is not the case. And that was false advertising to lock us into customers. Prepaying a lot of money for them to change their mind and make it a paid service. Now I cannot get into my account as I am waiting for them to give me the original price of the $32 instead of the $45 a month. It's just a terrible app, and it's getting worse and worse, very greedy company should definitely report them to higher level and would definitely be looking at cheaper companies as this online system is horrible as they Can automatically cut your account without you even realising. It's better to get software where they do not have online rights to just cancel your account. That's what they want to do on their own. I do not recommend this as owner in buinesa and will look elsewhere. Because once you do prepaid, you are locked into them until your customers finish the prepaids. Harbible company, very deceptive, horrible and deceptive company, claiming they would never ever charge us. And then all of a sudden, it's just fees over fees over fees and highly exbsorbed fees.
When I signed up with a Fresha Provider account (AKA Shedul), I was promised a "free forever" account. It literally said fees introduced in the future will not apply to your account. When they recently introduced a mandatory subscription fee (or completely lose access), I reminded them of this promise, only to have the evidence completely… Read more
disregarded. I have reported to the ACCC but I don't expect anything will come of it. This is after years of increasing 'paid features' and reducing access to what used to be standard. 20% fee for new marketplace clients, a bit steep. Lost client notes and zero accountability. All I can do is go elsewhere and hope others do too. Disgusting, dishonest practise. There are much better and more affordable platforms around, don't support the company that doesn't support you.
Disgrace on many levels I've never used this company for anything. Yet somehow they have my phone number and continually spam me with text messages, saying I have an appt. in Seoul, which is in a country that I dont live in or anywhere near, a message that I can't BLOCK. So they have my number illegally then use it unethically. What, so we get to… Read more
know your brand? Like this? Yeah great, Fresha are a dodgy, unethical business to invest/ use, ahh yeah f no. Or/ plus, your systems are weak and vulnerable to cyber attacks, they allow customers privacy to be violated. If this was a genuinely ethical business there would be an opt out option. The message 'Dear Tammy (who Tammy is, no idea) confirming your booking XYZ, click link to manage'. The only option I have, when I get these pathetic attempts to scam me one way or another, is to send it direct to the commission against cyber attacks. Such losers. Please fail so decent businesses can prosper and take your place. Update 7/5, tried posting review on Trustpilot 1st, but r'cved reply from Trustpilot saying this review wont be accepted unless I fully identify myself to the fraudulent business Im complaining about. Lol. Again, why no unsubscribe in txt if is legitimate. Joke. So I'm posting here.
FALSE INFORMATION – Wont let you rate badly!!! Don't believe what you read about businesses in here!!! Only good is published and negative isn't. Even though it says rate your experience. What a total scam!!!!! Studio black north beach wrecked my colour!!!
Latest follow-ups
Continuous incorrect fees taken from my bank account by Fresha, with incorrect invoices that follow only later, extremely poor response to my email queries, and unwillingness to pay back the incorrectly invoiced money. Also full monthly fee with… Read more
significant hidden fees on top. Don’t touch Fresha with gloves. They are busy with an illegal money grab.
Follow-up · Fees incorrect over past 3 months. Issues still not resolved as emails still not responded to. Fees were double charges for same client bookings and charges for clients who cancelled. If you were thinking of leaving Fresha, do it now - their client service is basically non-existent now and they show a complete disregard for their users, apart from… Read more
- +3
In my personal experience, Fresha operates with deceptive and missleading conduct, and makes false claims. This is illegal, and i am lodging a complaint with the ACCC in Australia. It is not ok for multimillion dollar businesses to make false… Read more
promises and they need to be held accountable for these actions. They have also stored my creditcard details without my permission.
Follow-up · What was misleading? Fresha promised foundational members free forever basic accounts, including unlimited text message reminders in exchange for us promoting them within our industry. We were used for free advertising and word of mouth, payment being via free subscriptions, forever. What promises were false? They reneged on this promise, first… Read more
Recent reviews
DONT NOT USE THIS COMPANY, they are for ever taking incorrect fees out, they even kept charging me after I canceled correctly with them and they wont stop. Fresha will rip you off to no end. STAY AWAY!
As a customer there is no way to buy someone a gift card for the service without signing up and handing over your personal details. Needs a guest checkout function. Blatent data grab and I will choose not to buy from companies using Fresha.
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Poor customer satisfaction Firstly I am disappointed with the platform because they claimed to be "forever fees free" then they starting introducing mandatory monthly fees. I thought why not I will give it a go. My monthly subscription started with them on the 9th, then decided to cancel because it wasn't worth the hefty fee, but anyone would… Read more
assume I had until the 9th the following month to cancel my MONTHLY subscription. I was charged today (1st Dec) and was shocked as I had intentions and a reminder set to cancel before the 9th. I contacted Customer Service to see if they will honour my request as I contacted them as soon as my bank charge was processed. They came back with "we can't refund you because you have access to the premium features for the full billing period", but I offered to pay for just today's access and revoke the rest of the month but nope, talking to customer service is like talking to a broken record
TLDR; platform hard to navigate and cancel plan, billing period not clear, deceiving website, poor customer satisfaction
Do NOT book appointments through Fresha… if you cancel you do not get a refund back to account!!! It goes to someone else’s account… you can’t contact them only through email and they don’t respond!!! NEVER AGAIN!!!
Twice in a week I have had the same person from Fresha call me at my salon completely out of the blue to try and persuade me to switch to fresha from my preferred provider. The first time I politely declined the opportunity as I have tried Fresha before and did not like the service or product that I recieved. The person on the phone simply could… Read more
not take no for an answer to the point I had to hang up as I had clients waiting for me. Today the same lady called again to ask if I had read the email she sent to me after our call last time! I said No because I said I wasnt interested and again she tried to convince me. As a busy salon owner I find this very annoying and time wasting. If your product was that great you wouldn’t have to harass businesses to buy it. I don’t often leave bad reviews but this is especially for you, Mackayla from Fresha xx
Clients and myself charged surcharge using eftpos. Promises broken by Fresha and the team. Otherwise phenomenal app it self. Worse company I’ve ever had the pleasure of dealing with.
Fresha has to be the most disgusting and dodgy company to ever trust with your running your own small business. They will take whatever percent they want off of what you make and then if you have clients booking in and they don’t show up they’re going to take how much they want so for example if you have somebody booked in for $180 worth of services they’re gonna steal $46 out of your personal account so consider that when you sign up with them.
I've been using Fresha for about 4 years now, and I've put up with the ever increasing charges and fees. 20% 'finders fee' for all new clients, even if they find you through facebook, instagram or google ( which I have all 3). There is also a card payment fee, a confirmation fee, and if you happen to charge your no show or cancellation fees they… Read more
take a percentage of that too. I don't have the card terminal active, because the fees they were wanting too charge was criminal.
NOW they want to charge a monthly subscription to use the software on top of these fees! The last 3 months I've had countless mistakes using this app. Client's have had issues with cancelling/rescheduling their own appoitnments online, notifications not coming thorough, cards being charged. I've had so many issues with the app itself not loading or being SO slow that I purchased a new phone thinking it was because my phone was so old. Nope it's even slower on the new phone, doesn't load half of the time and I have to close and reopen the app. Very unprofessional looking when you're checking out a client.
Super disappointing when they just keep adding fees but give nothing, text or emails through the service are so expensive we've had to stop advertising that way, which is the reason we signed up in the 1st place, lots of costs just start getting added in, I wouldn't recommend
THE BIGGEST SCAMMING COMPANY I HAVE EVER SEEN. I paid out my final fees and they hit me with more and more refusing to remove my accounts to be removed offline. They complete extort you in every single way possible. NEVE USE THIS SYSTEM
As a client I was reluctant to sign up with Fresha but did to get a service provided. After 2 appointments Fresha made unauthorised random charge to my bank account and when reported they tell me I have to chase it up withy bank. Now I have to cancel my bank card, get a new one so ill be with no card for up to 10days and spend hours of my time to… Read more
correct their incompetence and complete failure to remedy an action which would be very easy to prove theft. Fresha is either theives themselves or allowing theft to go on unchecked. DONOT ALLOW THIS COMPANY ACCESS TO YOUR BANK ACCOUNT!!!!!! THIEVES!!!!
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I had cancelled the Fresha service, and the website had removed me. Two weeks later, I was charged $79 for still having an employee on their website!! I contacted for a refund and was denied. When I completed the form, it did not tell me what further I needed to do. I examined the website, and they had already removed me from their site,… Read more
stating that I was no longer associated with them. I will not use them again because they overcharge for every little service you wish to use.
Booking system not functioning. Tried to book appointment over several hours but the CONFIRM page not appearing, instead the site disappears each time. May 22 & 23. Venus and Mars hair salon, Huonville, Tasmania.
Good system for online booking, but fees are charged misleadingly, especially with "New Customer Introduction Fee". This fee is charged even if customers were introduced to the salon by the salon's Google, Facebook, Instagrams, as well as by friends / relatives who have already been regular customers of the salon. How does it cheat? A question… Read more
will be raised right for the 1st time a customer booked with a salon like "Have you been here before or 1st time with the salon?". This question covers all cases even if customers found the salon via the salon's Google, Instagram, Facebook, or their friends /relatives' introduction. This is not right since those advertising portals belong to the salon originally, why does Fresha play any role of "introduction of new customer" here? Logically, the only case for Fresha to correctly charge this "Introduction fee" is only for anyone who searched for a service using the Fresha app (it means Fresha App plays a role of introducing a customer to the salon). Please be noticed that Fresha already charges Monthly subscriptions for each bookable staff (if you have 10 staff, you will pay nearly AUD 300 per month).
For the first several months grand opening my salon, I did not noticed this hidden fee, and I ended up to pay around AUD 2,000 for the "New Fresha customer introduction fee", while most of them were searching for my salon via Google, Instagram, Facebook, some of them were introduced by their friends or relatives, some of them even my past customers (but I had had not taken their names, and they started booking for 1st time). Fresha did not play any role to introduce new customers in these cases, how ridiculous it is for Fresha to charge me this hidden and cheating fee?
A terrible experience and an awful haircut. I spent AUD 89.50 for an hour of disappointment. The service simply wasn’t worth the excessively high price. Definitely I will never come back.
hey salon owners,been with fresha 6 years, they are slowing increasing the price of every little action, also if the client puts in your salon name and freshas website comes up before yours, which they have now done, it charges you 20% of that clients bill, even if they cancel, which has happened to me a few times,they also have downgraded their… Read more
customer service. would recommend you search for software thats an all inclusive price, seems more but theres no hidden fees
I was previously very happy with Fresha, until recently when they decided to start charging per team member. They also charge payment fees and new client fees of 20% which is ridiculous but I took those on the chin since we didn’t have to pay any subscription fees per month. Now they have asked us to sign up and pay per team member monthly. Again,… Read more
not happy about this however I have signed up for now to see how it goes. Unfortunately they decided to charge me for 4 team members from March 1st, WHICH I in fact archived this team member by March 1st as she ceased employment on the 27th. It also turns out the quote I was given per team member of course did not include gst so when they debited the amount, it was even more than the “discounted” monthly payment that was mentioned. AND they also charged me for 4 billable team members from March 1st when there were only 3. Since I have been a loyal customer for awhile now, I emailed them and advised them they had made a mistake by charging me for 3 not 4. And that the 4th staff member I had been charged for was not working or bookable, in fact, archived. They replied fighting me back about the charge insisting I had to pay for 4 team members. I was expecting rational customer service treatment from this company, considering they were charging me for a subscription/service that I was not actually RECEIVING at all. They basically received money from me for NOTHING. Then continued to try to fight me back in email replies about how it’s my issue. Now it’s only $20 something dollars I am contesting, but the principle is I am not receiving anything for the payment made. Nothing. And I am a continuing customer for this company. You would think they would at least be offering me a credit for the next month since I am paying for an absent team member. No such case. They continued to argue with me over email. No apologies, no kindness. I will be reporting them to the ACCC for consumer misconduct and I am sure I will be able to find other disgruntled customers to join me in building a case against them. Do not use this booking system. They are dishonest, dodgy, unhelpful and now over priced. Try Timely for a user friendly booking system and customer service.
Big Change from free to charging – From complete Free in the past then charge 20% for first time customer now by 1St March 2025 you have to pay for month Subscription if not your account will be remove. Time to find another place or just go back to pen and book or offline booking software
Do not waste your time – Do not use this app. They are a scam. They will constantly try to scam you and charge you incorrect fees. use any other app except for this. Worst customer service. no professionalism. Do not waste your time
DO NOT USE FRESHA!! – DO NOT USE FRESHA! Hidden fees and terrible customer service!!!! I’m so upset. I have now switched to timely! Beautiful service and a lovely user friendly platform!
Totally scam and rip off! – Extremely unprofessional and disappointing experience. The team lacks basic communication skills and shows no regard for client feelings or concerns. The 20% online booking fees are totally scam and rip off! The charged the fees on my own client and even no shows! It feels like their primary focus is just on money rather than delivering quality service or building trust. Would not recommend.
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They will say that you can export (some) data out, what they dont say, is that it will not be in… Read more