Fuji Xerox DocuPrint CM305 df

Lots of problems from beginning drum stops at 20000 copies need to buy new one at $350 – had probems installing then after a while would not do double sided then at 20000 the drum stopped obviously preprogrammed. will not scan or do anything now will never buy a fuji again Show details

Terrible!!!!! Only prints single one-sided – In order to get a double sided page printed you have to print event pages first, flip, and then print odds. Can you imagine printing several documents of 20 pages.... My god what a nightmare...don't waste your money! This is a feature that is so necessary that I can't imagine why they chose not to include it.  Show details

Not bad excellent print, genuine cartridges are so expensive – Print quality is excellent, prices for replacement toners genuine are over the top rediculous, so I am trying a generic brand which was a tenth of genuine price. Can't say that I have had any jams, but got 3000 prints from the first lot of toner. I only got this printer as it was highly reduced price, ie cheaper than getting new ink for my other… Read more

computer, but this was a laser printer. When I saw the price of genuine refills I was prepared to cut my losses and throw it in the bin. However found generic toner ink on eBay for $100 for all four cartridges, so will see how they go.

A cheap, good option for laser printing – We purchased this laser printer as we'd been printing a lot of documents and were going through a lot of ink. After reviewing various laser printers, this seemed to tick a lot of the boxes and was well priced. We've found it to be a great purchase, as it's excelled at printing documents quickly, including in duplex printing mode. The use of colour… Read more

printing has been minimal, but it's acceptable for non-commercial use. The printer is quite noisy, but we have not had many errors or issues in our use. I would recommend it.

Nearly an excellent product – I have now owned three of this model Xerox Printers and overall give it an near excellent rating. Highly reliable, great quality, but, my goodness, installing the print and scanner drivers is just soooooo difficult! Very clunky software that makes it feel as though you are trying to squeeze a rock into a hard place! I have used HP's and Canon's,… Read more

which aren't as good mechanically, but have much better smarts when it comes to loading the drivers.

This needs significant work. Otherwise, a good device after the initial nightmare of installation.

Unless your an IT expert don’t even consider it – I purchased this machine a while back but wanted to write a review about it. The print quality was excellent as you would expect from Fuiji. The setting up, the wireless, the scanning, faxing were very difficult a representative from Fuji had to come over 3 times for problems we had. To set up if you were not an IT background is way too hard. Too… Read more

technologically advanced for home use. I personally would not recommend this printer to anyone without IT support. I hope Fuji’s future generation printers are better than this and user friendly to the average person.

Slow as a wet weekend. Not recomended – Bought it 2 years ago. Hates Windows 10. Quality is good once it begins to print. Main problem is that it takes for ever to process each page, so I only use it when I have to print specifically in colour. Has all sorts of configuration issues. Decides to print reports in the middle of a job consuming my expensive special paper. Tried to reset… Read more

it, but it goes back to its old ways, every time. I'm a fan of Xerox products, but I hate this one.

Very Very Bad – Bit mistake getting this printer. I thought it would be a good investment. But unfortunately it has so many strange bugs it is impossible to use in my business. There are constantly problems with printing and it is always requesting i reload a4 or it only detects envelopes? Big waste of money - please save yourself the hassle. I have a mac, not sure if this is related.  Show details

Reasonable performance and functionality – The functionality of this printer has been pretty good. The quality of the printing and scanning is good. I use Linux and did not even need to install a driver, just used automatic network detection. I can scan straight to my NAS storage server with SMB which is great - if only I could easily name the files as well. There is also a handy web… Read more

portal to manage the network settings. The reliability of this machine is not so great. I occasionally get error codes and need to hard power off the unit to clear them. I am worried it will die soon and will be uneconomical to repair. But it is far from a disaster and you could do worse. I would consider buying Fuji Xerox again - but have a lot more questions prior to purchase now.

Constant toner cartridge problems – If you read the review by Rob S, you would be reading mine. I've had the machine for about 15 months and have had to replace cartridges several times. The problem is the machine refuses to read the cartridges so I've had to go back and forth to Officeworks to try new cartridges It's just happened again -- hence this review. This time, even… Read more

after trading in the cartridge for a new one, it simply reads "please insert cartridge" (it's already been inserted) and doesn't allow you to do anything else. No printing, no alternative fixes to the cartridge, nothing, nada, zip.

And, don't even get me started about having to print in a hurry...

Take my advice and buy a different -- non Fuji Xerox -- machine.

Worst Scanner Ive ever encountered wont work except in Windows DO NOT BUY !!!!! FX site No help – Prints only NOTHING else works. Ridiculously expensive refills. When they/re empty or you have any other problem you are better off buying something else. ANYTHING OTHER THAN A FUJI XEROX ! Super large & HEAVY > 30Kg. A VERY Very expensive piece of ewaste. Do yourself a favor avoid Fuji Xerox. Ooooh! & I wouldn't be quick to trust the positive reviews. ( Some people are paid to write reviews) Obviously I'm not 1 of them  Show details

Great all round printer – I've had this printer for almost 2 years now and its been great! I've had no major issues, and it does what I need it to do - but nothing more. The colour print quality is ok. Pictures look grainy as though the colours aren't aligned properly; this is ok if you're not after high quality printing. Duplex printing is sometimes not automatic, it… Read more

asks me to feed it manually which is very annoying, especially if you have a large document! It's almost near impossible trying to connect it wirelessly; mines still not connected.

The most problematic printer especially when you are in a hurry – Constantly encounter printing error, without telling you what the problem is. Always I have to self-diagnose by shutting down the computer, the router or the printer itself, which is very frustrating when you are in a hurry. I am now stuck with this expensive printer, regretted choosing it over other similar but much better printers.  Show details

NOISY, breakdown constantly – We have two of these printers, when it was working print quality is good but its noisy. Noisy enough to hear from the next room. Constantly breaks down and requiring replacing drum. requires toner replacement even when images are not faded. we haven't passed our warranty period yet but looking for a new more reliable printers already. had it… Read more

for several years now. the technician that comes out to fix problems seems to lack technical knowledge.

Cartidge error ............ no printing ...........frustration ++++++++ – Had a error message where the Cyan print cartridge wasn't recognized .............. tried 3 new cartridges at obvious expense in time and money. As a result the printer has been inoperative for several weeks. A piece of junk .... destined for the tip. Very very frustrated. Don't go near this printer.  Show details

Wait till you you hit 16,000 prints – Brought this unit to print duplex karaoke songbooks. Was fine for the job till it hit 10,000 prints and the left edge of the pages print started to fade. At 16,000 the print is now useless as people cannot read the songbook track numbers on the left edge of the page. Fuji Xerox come out and blame the after market toner we are using. (genuine… Read more

toner costs well over $140 a bottle, why not buy the $15 ebay compatible toner).

After being told to clean the optics myself I realise the machine is badly designed and sucks the loose toner over the optics/mirrors with the cooling fan. New laser from the factory is $400.... For a $350 printer from office works.

In the process, to access the optics I had to remove 3 lenses and that knocked the colour registration out so photo prints are now 3D looking.

The moral of the story. Buy a LED based printer. The leds act directly on the drums instead of passing over multiple lenses and mirrors like laser printers do. Something that once dirty will mess up your prints.

Not as economical as expected – I recently purchased this printer as the Office Works sales person assured me a laser printer would be much more economical. I have already gone the the black cartridge and I definitely didn't print 1400 - 2000 pages yet, as I have gone through a 500 pack of paper! I went down to OW to purchase a toner cartridge $122! Dosn't appear very economical at this stage. Any one else experienced this? Maybe I need to change my print quality?

Over 4 years faultless performance! – I normally don't post reviews. But I saw so many negative reviews on this printer I thought I should share my experience. Purchased in Sep 2011. All I've done since is supply consumables, and it just keeps on delivering great results. All still works fine, including sheet feed scanning. Now over 26,000 total page count. Did replace the… Read more

drum, which cost a bit more than a toner cartridge, as their life is 'only'20,000 pages. Overall the only disappointment is the increased cost of toner over the years: set of 4 cost $458 in Nov 13, $581 in Sep 15 and $662 in Apr 16. I have found another supplier and next set will be just over $600. But the rate of price increase is unacceptable. I may try generic toner soon.

Prints well, but OSX driver dodgy – Very happy with the print quality, and the web interface on Windows. Installing on OSX another matter: the driver downloads a different printer model (!), then only installed the fax driver, then after finding an older version of the driver it will only install a Post Script version. This works OK, but is much slower than the native version. Don't… Read more

expect any support from Fuji Xerox - they won't be able to help. Standard Japanese software - the Japanese make good quality printers, but their software skills are disastrous!

Get what you pay for I guess – I bought this primarily as a scanner but then found I had misread the specs (not their fault). It does not do duplex (double sided) scanning. On top of that, the scans all come through skewed and distorted when using the document feeder. I am using it to scan directly to my mail server. The fact that it can scan to email and to a network store… Read more

(SMB or FTP) was the main reason for buying this as it means anyone in the office can get a scan job done even if they don't have a PC nearby that they can login on.

Another thing it won't do is searchable PDF. Considering my $200 Canon ink jet will OCR the scans (duplexed) this was a bit disappointing but then I've seen $5000 copiers that won't OCR either.

On the whole I'm disappointed and will see if I can send it back as I haven't even used the print function yet. looks like I'll have to spend around $1500 to get one with a duplex scanner. Maybe I'll just get a standalone duplex scanner network scanner.

Broken Paper Feeder Rendered Printer Useless – A sensor on the paper feeder went haywire and caused the machine to think there was a paper jam, however there was no paper in it. Third party technician tried to fix it but couldn't, Xerox Australia now going to charge $600 to replace the feeder, when the only problem is a $5 sensor. Just passed its 3 year warranty, so I'll be throwing this in… Read more

the junkyard. Worked well, until it crapped itself, then you're up for megabucks. FujiXerox do not share their technical service manuals with third party technicians, so it's impossible to get their products fixed at a reasonable price. I'm going HP next.

Fuji Xerox Docuprint CM305 df – Absolutely terrible, not recommended, do not buy! Can't scan, had IT people look at it, still can't scan. Prints ok, copies ok, but really needed the scan. Fuji hopeless, no support! I'll be asking for a refund and will buy something else, spent 6 weeks trying to get it sorted...not happy!!

PRINTER GREAT - FUJI XEROX SUPPORT HOPELESS – I purchased this printer 2 years ago and other than the original toner cartridges that came with the printer I have always used generic toner cartridges because of the costs difference. The quality of the print is no different in my view and has done the job for me in this time. 2 weeks ago my printer stopped working with an error message. I… Read more

searched the web and found that the error message related to the magenta toner cartridge. I replaced the cartridge only to be faced with another error message to replace the toner cartridge. I ordered a new toner cartridge (generic) but the message would not go. I contacted Fuji Xerox the following day and a day later a techinician contacted me. Upon explaining the situation he told me the problem was with the generaic cartridges instead of using original cartridges. I told him that can't be the case since I have been using them since I had the printer and my warranty is not void becuase of this issue. 10 days later, despite a number of calls to Fuji Xerox, a technician arrived on my doorstep without warning. He checked the printer and came up with the same excuse. He then told me he would send a report back to Fuji and see what they say and when asked how long this would take and he couldn't answer. The printer has worked fine up until now. And when you're looking for support from a well known company you get nothing in return. Goodbye Fuji Xerox your customer service is crap. I'm going back to Epson.

why i am returning this printer to Officeworks – I bought it a week ago - specifically said I needed for small home office with capacity to print from my desk via wireless set up. After 3 frustrating hours trying to install - and yes I tried to follow the instructions AND use manual AND go to website etc etc - had used CD to download drivers that would not unzip etc etc - gave up and called… Read more

local computer guy who arrived this morning to tell me printer is not set up to work via wireless WHAT! and I do not have capacity to run lengthy cables etc. Sooo angry...

Fuji-Xerox CM305 df – Purchased the unit from Harvy Norman over a year ago. In our office we have Windows XP, Windows 7 a Linux server and a dual boot Linux /Windows7 laptop. Although there are no drivers for Linux, I still have it working on all machines. It was not that difficult. Cannot scan to linux, but will scan over the network to any of the Windows machines… Read more

which gets around my scan to linux problem. The cartridges are quite dear, but I think that all laser cartrdges are expensive. Personally I will only buy genuine. I had a Brother MF and put non genuine cartridges in it and it never worked the same again.

Easy to set up, just worked on all my networked PCs – After opening the box following the clear picture instructions and removing all the relevant bits of tape (reading instructions is good). I simply plugged this printer into power and Ethernet. I'm running a mixture of Windows 8.1 and Windows 10 preview. The printer picked up a DHCP address from my ADSL router and then all the computers just… Read more ·  2

found it and added it to their list of available printers.

Since this was replacing my old Brother MFC I had to go through each computers devices settings to move the default printer to the newly discovered one.

TL;DR - A breeze to set up on Windows 8+

Absolute Garbage – The printer drivers are almost unobtainable, the packaged documentation has been written by someone who has English as a third language. The driver download procedure is unintelligible as is the whole Fuji Xerox site. The product is third rate and the company l most impossible to deal with. I am lucky I bought it through a large third party dealer… Read more

who has a good return policy. I would hate to deal with Fuji Xerox directly. The machine is going back to the store tomorrow. Do your self a favour and buy something else.

Impossible to install on most PCs – We got it working on 1 PC, print was quite good. Tried installing on several Win 7 PCs, install software has no documentation and we wasted several days without luck. Download site is useless. Setting IP changes and then it cant be found. CD that came with it does not run on Windows 7-64 bit. Good print in rare case when it worked. Cant install on most PCs, software documentation useless, support website useless

Do not buy this printer – Original cartridges are EXTREMELY expensive, problems with setting, difficult to set up IP address, technical support doesn't work on Saturdays and Sundays. I was waiting for 7 days for technician to come to my place and fix the problem. If technician can't fix the problem - puts blame on third party cartridge. I bought the printer in January. … Read more

During 2.5 months, I was not able to use it for 4 weeds due to different problems. After 2.5 months of usage (actually just 1.5 month) and printing only 2000 pages, I am forced to buy another one (fuji-xerox refuse to help because I use third part cartridges; they want me to buy original cartridges which is more expensive than printger itself). In last 20 years I had/have 6 printers (Canon, Epson, Borther, Samsung). I always used third party cartridges and NEVER had any problem till I start using Fuji-Xerox CM305-DF. So, my advice is: DONT BUY THIS PRINTER!!!

Update:

I would add some clarification about the technical support. In my previous review, (my comment that technicians are "unprofessional") I was referring to the technician who was in my place to fix the problem with jammed paper. He was too rough and broke the fuser unit and put the blame on the third party cartridge. He came once more (when I had another problem; the text was light grey but the images were OK). He pulled the cartridge, didn't put it back properly in place and tried to close the cover by force. If my doughtier hadn't stopped him and put the cartridge back in properly, he would have broken another part - and of course, it would be the fault of the "third party cartridge". So, the next time I had a problem, I specifically demanded that particular technician not come.

My experience with technicians that help you by telephone is good. If you get lucky to get them, they are very helpful. On two occasions, they stayed with me till late (after their official working time) and helped till the problems were solved. Prints are good (when it works), technicians that help you by telephone are very helpful. cartridges expensive, technical support not available during weekend, technicians unproffesional

impossible to set up – we ordered on online from Office works. The drivers are impossible to set up, the DVD arrived with no serial code, and getting them online is very difficult. Get another product and don't be afraid to spend a bit more. Will never purchase Fuji again as this has been a very timewasting and frustrating exercise

Cheap, Dependable Business Class MFP – Our business startup had been through 3 other models from various vendors before this one, all of the "small business" or "home office" type between $200 and $300. All of these had quirks and issues in printing to various formats as required, the main issue being envelopes and A5 Flyers. When returning the previous HP OfficeJet we decided we… Read more

needed to invest slightly more as clearly the range we were using, despite for only 2 staff, were not cutting it.

Of the range of printers at our local OfficeWorks based on experience we decided on Fuji Xerox as they are heavily involved in Print Management and Support throughout Australia. We chose the DocuPrint CM305 df as this is a model Fuji Xerox supply to customers under agreement and we knew it is a business grade model with business grade options.

Getting the Printer into a Golf proved a real challenge I'm sure anyone in the car park would have had a great laugh at - in the end removing it from the box was the only option!

Now with the new CM305 df we're not having the ongoing print issues or the administrative time dealing with them, we're not sorting out prints to get the misprints and blanks out, we're not wasting our money on ink and toner for ruined prints and we're not stressing when we have deadlines on getting printing completed.

The print quality is good, nothing special but for a small business printer it's more than what's required. We're printing colour flyers and out of thousands so far we've had a handful of prints with issues such as too much toner/caked toner crumbling away on some prints and missed spots on some images. The scanning and such works fine to a network directory.

Being a business device you also get advanced features such as Active Directory integration so you can scan to any company recipients email via search - We LOVE this feature for businesses and you should investigate this option if you buy a Fuji Xerox.

It's a large upfront cost for a small business for this model, but to get an equivalent level of service from a HP or Brother would require a cost of over $1000 and you'll get worse support. After the ongoing issues we had with other models our company has made a decision to only supply Fuji Xerox printers to our customers from now on - that's how happy we are. Cheap for it's features, Reliable, Quality Printing Doesn't print double sided to A5, Large upfront cost for device and toner.

Disapointed - expeted to work smoothly :( – The guy at the Harvey Norman said they were using it in their office no problem. So went ahead and bought it. First test was to scan and print a blank page – a light horizontal magenta, cyan marks printed all over the page. Initially I thought the first one or two pages may have issues but it continued even after I printed 30 odd pages. The marks… Read more

are even worse on photos. Could not get multiple pages scanned to PC (connected via USB) using the document feeder. Kept showing network error. The drivers did not get installed properly when I ran setup on win7, I manually had installed them. Setup software could not find the printer even though windows devices listing showed the printer with no conflict or issues. Print speed was very fast first. Printing is almost instantaneous and very quick to warm up. Too bad have to take it back as it prints a very annoying fixed pattern colour patches and could not get it to scan multiple pages to PC / email. Very Disappointed as both printing & scanning had issues , did not have the energy or the will to test fax. Taking it back asap...

Taking it back to Officeworks – Wouldn't scan despite having the correct driver. Wouldn't print from our business operating system. Fuji call centre gave us the wrong information to set up the printer initially. Each time I called the Fuji Xerox call centre to solve these problems, they gave me the wrong information and their technical support people had to step in and help me… Read more

rectify it-so I had to wait for them to call me back. Still won't scan. Online manual too hard to understand and can't find the solution to our particular issues anyway. Agree with "Disappointed28" good printer but too complex to troubleshoot...We've persevered with this printer but have to take it back to the seller, as we have a business to run.

Fuji Xerox DocuPrint CM305 df – Doesn't work on Win 7! Does not scan on Win 8.1. White line through page. I want my money back.