Fusion-Loc Questions & Answers
VerifiedHave the soap holder, how on earth do U put the little locking square on, I have tried and tried
It isn’t the easiest but it will side down. My husband finds it easier than I do!
The cap simply slides down. Ensure you have installed with arrow facing down. Videos on our website. If you require troubleshooting this isn’t the website to be using, please use the Fusionloc.com.au website for customer or technical assistance.
Hi there, if you look closely at the wall fitting, you will notice an ARROW which must be facing DOWNWARDS otherwise you cannot fit it, because it will be upside down. The sliding for the locking square will only allow downward slide motion.
I am a Mechanical Engineer, and I have over 8 Fusion-Loc products, but I have a problem with several now after they have fallen from my Ceramic Tiled Walls, they just will not re-seal they keep coming off. I have repeatedly used Metholated Spirits to clean the sticking areas, but nothing is working, so can you PLEASE give me a solution
Hi Stephen, for technical support please visit our website external link where our team will be able to resolve your concern.
I’m interested in the company’s response as I’ve only hung the tile hooks. I did wonder if the products on the tiled walls need to be specific to tiled walls? They’ve been fine on the acrylic surfaces. But some of the racks are heavy. I’d hate to have them fall down off the tiled walls.
What are the plastic pieces taped to the Fusion-Loc pump used for?
Sorry. I'm not sure as I binned it all!
I am reluctant to use adhesive discs as I wonder whether they will damage our porous surface. Does the disc come off easily or does a residue remain?
Hi i bought the black small towel rail. The grey rubbers keep falling out of the square unit holders. How can this be fixed please?
I love the look of the hair straightener and hairdryer holder. My bathroom has painted walls where I want to mount it. I am dubious about using the adhesive stickers on plaster walls as that is reliant on the integrity of the paint . I'd like to screw the holder to the wall. Is that possible ?
My fusion lock has been fabulous in the caravan but recently fell off leaving a square mark like bubble underneath. It hasn't quite split yet but looks like it will. Someone told me to pin it and use a hair-dryer. Is this a solution you would advise. Thank you ali Wright.
Multiple adhesive discs have come off non-porous walls in my caravan (shower, above toilet and the kitchen area) causing the fushion loc shelves to fall off - generally walls that have been in direct sunlight on the outside. Is there a fix for this?
How to clean the grime from the grey rubber?
Is there a way to get the adhesive discs off the wall that the fusion loc attach too?
Hi I have bought several fusion loc products for our new home. Not one of them will stay stuck. I have used the adhesive sticker on the tiles and also on melamine. The stickers stick and I put the plate on with correct pumping. It stays on. When I put the cup or soap holder or other item on the whole lot except for adhesive falls off. I have tried several different methods but with the same result. Going nuts now, could all be faulty??
Hi Lynne, next to no chance of all of them being faulty. Our failure rate is about 1 in 4000 so it seems to be an installation issue. For technical assistance please contact us via our website or Facebook page. Regards Phill.
I have a shower caddy and have successfully repositioned it but can get the centre caps to slide back on as this is in our van I need them on . The arrow is facing down . Help please
My shelf came off and now I can’t reset or release the suction cups back to their original preset position. How do I reset the suction cup. The button that you press to cause the vacuum is still pressed in and I can’t find a way to pop the push button back up
Perhaps try to slide a thin blade underneath it to break the vacuum seal?
Fusion Loc products don’t have any buttons it uses a patented pump. Best to contact Fusion-Loc directly for troubleshooting via their website or Facebook page where you can share photo to determine which product you have.
I have had a towel rail on a wall in our caravan for about 18 months and today for some reason the whole thing fell off the wall. Can I reuse the same suction caps and stick back to the same wall
Yes! Of course - just follow the same instructions as you did the first time, and try to pump as much air out as you can.
Mine stayed on for 3 days then fell off - the Grey sealing washer is still stuck solid to the walls though all Except the 60cm towel rail it stayed on a week then the whole lot fell off
Do shower wall tiles have to be of the fully glazed type ( shiny surface ) for fusion-lock to work?
Hi Ian, firstly glazed tiles are not necessarily shiny, they can also matte, and not all shiny tiles are glazed, some are polished. To answer your question, yes, your tiles need to be glazed for suction to work, however polished tiles are porous and although they may look just like a glazed tiles they are not suitable for suction.
What is the piece of plastic taped to the side of the fusion look pump for?
Can you re-use fusion loc?
Bought paper towel holder, the rubber comes away from its housing causing the unit to fall off the wall. Only stays up for about 2 days.
My fusion hook lasted three week with about 30 grams of ornaments on a stand on tiled surfaces fell of and brock can tiles be pores
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