Terrible website usability, allowed me to book and pay for a car that wasn’t available, which shouldn’t be permitted. Severely delayed repayment against what was advised, was effectively told it is what it is and they can’t do anything about. Wouldn’t recommend and won’t be using there services again, overall very bad experience. Customer service team was only good aspect , everything else well below average and very disappointing
Do not waste your time. SCAM COMPANY who will take your bond. Vehicles are damaged and they will try and extort you for more damages. Dont waste your time. I have evidence and will be taking them to the high court over this fraud.
I wouldn't hire from Go with the Gecko again. I needed a ute for a 1 day hire, booked online all simple enough. When I arrived at the shopping centre to pick it up, the vehicle had significant damage on every panel - I spent around 20 minutes trying to upload all the photos to their app before it could be unlocked but the app kept crashing. When I… Read more
finally did get inside, I found it only had 3/4 tank of fuel and the interior was absolutely filthy and smelled like it had milk spilled in the seats. The brake pedal went nearly to the floor as well. Very poorly maintained vehicle even for a rental. Upon trying to exit the shopping centre carpark, the automatic gates wouldn't let me out - ended up stuck for about 5 minutes trying to contact the centre management and Gecko with a line of cars behind me. Stressful! I have yet to receive the $200 bond back and am awaiting to see if they try to pin the preexisting damage and filth on me as I have read on several other reviews.
Reviews with attachments
I hired a van in New South Wales drove it to Victoria. The vehicle was out of alignment and it pulled to the left. The steering wheel shook violently at 110 kph making it unsafe and uncomfortable. I then asked the company for a refund or reimbursement. They said NO. We drove the van and It's fine. I will never be using this company again. It was… Read more
very easy to get the van but it was a terrible experience and the customer service team was awful. Would never use this company again. They don't care.
- +1
I hired a truck from go with the gecko it took an hour for them to unlock the truck for me andit was not roadworthy and when I call them they kept acting up like nothing wrong with the truck. Then I spoke to a guy called [Name Removed]. He told me okay yeah we can see there’s a problem with the truck. Can you please wait for outside the system I… Read more
waited then you called me back because they don’t come out for a fuse. Can you take it to a service station to see if you can fix it? I took it there. It wasn’t the fuse. He promised to give me an extra day and a $50 back but I couldn’t drive a truck when you cannot see what’s in the front of you so I called them and they did not want to do nothing. They didn’t give me an extra day. They didn’t give me a $50 back. they just took my money for truck. Does not work properly it’s [Content Removed]. I think people should we consider renting from them.
The experience was great. The call centre provided clear instructions on how to locate the van. The app and automatic setup was intuitive and the drive experience was as expected and very happy with service overall
Do NOT use this company they are absolute scammers! We picked up a filthy van that was very damaged. It was parked under bushes making it hard to take clear pics. On return we took better photos. They are now accusing us of damage that we did NOT do, saying that we further damaged an already heavily damaged rear panel. Our photo at pick up shows the damage but wasn’t a close up like the one we took on returning the vehicle.
Information is not clear. Was not told the bond would be held for 5 days. Information supplied did not state 5 days. Customer service was rude and did not help with my enquiry. Van was not at the location of pickup, wanted to send me in the opposite direction for another van. Van was eventually upgraded which I then had to drive back to original location. Avoid if you can. Show details
Should be zero stars and put Don't in front of the Go I would never hire a Vehicle from Gecko ever again based on my experience. I booked a van on 15/04/26 for an 8 am pickup the next morning and even confirmed with reception at 2:30 am that everything was fine. Later that afternoon at 3 pm, I received a call saying the van was no longer… Read more
available because the previous hirer had decided to keep it for an extra day. There was no apology — instead, I was offered a $20 discount and 100 km free if I moved my booking to another day, which wasn’t suitable. I asked for my deposit to be refunded, but was told they would “follow it up,” which didn’t inspire confidence. At 3:30 pm they called back saying the issue had been resolved and the van would now be available from 7 am.
When I arrived, the diesel cap was broken and the tank hadn’t been refilled by the previous hirer. Their mobile app requires photos of all sides of the van before it unlocks, but the way the vehicle was parked, right up against a wire fence made it almost impossible to take a proper decent front photo.
I only drove 10 km locally and it was driven only for 1 hour and I was with the van the entire time, so I was shocked to later receive an email claiming I had damaged the front of the vehicle. Given the condition of the van at pickup and the limitations of their photo process, I believe their system makes it very difficult for customers to protect themselves from pre existing damage being attributed to them. I replied to their email disputing the damage they’re alleging and asked them to provide the front angle photo I took at pickup. They should also have their own photo from when the previous hirer returned the van, so between those two images it should be straightforward to confirm that the damage was already present before my rental began.
I’m hoping Gecko will withdraw the claim once they review their own evidence. If they don’t, then this matter isn’t finished.
Seemed like a good idea, but when I went to pick up the small moving van I wanted, they could not unlock it. I had to take a large truck instead, which meant I had to carry all my belongings down a steep driveway, a lot of extra work. The truck was very dirty, the petrol tank was not full, and there were a number of warning lights going off. … Read more
When I got my final invoice, I was not re-embursed for the 1/4 tank less of petrol, instead charged for the 67kms I went over 100. This was in the fine print, but not pointed out on the phone call, which they do rush you through. Someone called to ask if all was OK, while I was driving, but have tried to text back on this number to no response. Definitely wouldn't recommend.
Dodgy fees after returning car. Watch out! Picked up in Marsden, QLD two weeks ago… Booking online, super easy. Really happy with that. On the day, Kept getting an error message when I tried picking up the car. Not a problem, called and got through to customer service. They make you take photos of the vehicle including the kms and fuel. They… Read more
noted that the car wasn’t full and said to return it on the same fuel level. Asked how I’m meant to know how to return a car 5/8 full when it’s a diesel, they said to work out how much petrol I’d need and just make sure it’s the same level on return…
Car was great but was dirty and had a fair bit of damage, but it was noted, so all good. I didn’t care what it looked like as I was just moving.
Started driving and noticed the fuel line had dropped to 4/8 (half a tank) so I messaged a pic of the fuel level showing the kms and asked them to note it. Put $20 in just to see if I’d need to fill it any more the next day after I did my move.
Returned the car the next day and took photos etc and actually called to make sure that the fuel level was noted as half a tank, customer arrive said yes, it’s half a tank. Ok cool, returned the car and thought I was okay.
This week they asked for a photo of my fuel receipt (I’m not one to keep them for 2 weeks), they accept a screenshot of my bank statement. Sent that through and included a transaction that shows the address and all that of the place I put in petrol.
I get an email of a $25 fuel charge, so I question it, mistakes happen. I also sent a screenshot of the message to customer service (because I couldn’t pick up the car as a self serve, they messaged me from a phone number and I had to reply to that). Noted they had marked my pick up fuel as 5/8 and return fuel as 4/8.
They replied saying they will refund $20 but keep $5 for fuel. Queried them again, it’s just $5 but I just don’t understand the logic. They ignored my message and refunded $20 and so now I’m just going to give my feedback online of what’s happened.
This is of course on top of the $7.5 per toll, admin charge, video processing charge so out of $200 bond, they are refunding $155.
Why charge a fuel charge if I returned the car on the same level? Am I really meant to have returned it on 5/8 fuel when I sent a pic of the fuel after 4 kms??
The principal is if you’re gonna make it inconvenient for customers to guesstimate how much fuel to use FILL THE TANK TO FULL FIRST?!
Why refund $20 and keep $5? It just doesn’t make any sense. See pictures attached
Terrible experience with Gecko Car Rentals. I hired a car in Brisbane on 10 September 2025 and the vehicle provided was damaged and not roadworthy. It was unsafe to drive. I immediately raised the issue and requested a refund, but Gecko refused to return my money. This is unacceptable and shows very poor customer service. Under Australian… Read more
Consumer Law, rental companies are required to provide safe and roadworthy vehicles. Gecko failed to do this and then refused a fair resolution.
I would not recommend hiring from Gecko. Rent elsewhere if you want a safe car and honest service.
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I went to pick up the van, reading the description in “ find my car” stated van on open air GROUND floor in shopping centre. I drove around looking for it and it wasn’t there. I went up a few level and still could not find it. I went to the next open air ground floor car park and still could not find the van. After 20-30mins ( as the car park was… Read more
busy and had to drive slowly ) I called the help team. They then told me the van is located in the ROOF of the car park. Why wasn’t the information correct? It was a waste of time and inconvenience as I had my kids in the car as well. Very frustrating experience.
Latest follow-ups
Absolutely appalled at the customer service not provided by your employee, would not work online so we called, we were on phone with this ignorant of experience person for 56 minutes and in end we did not have our booking finalised. We created app… Read more
and we tried uploading all photos needed u times and she kept asking for additional money on booking from what was originally asked for.
This is a business and you are not providing the essential service you are advertising. As this may be deleted it will be posted on all your media sites.
Even one srar review is to much. I emailed them the review also but highly doubt anything will be done.
Follow-up · No reaponse at all has been received so they absolutely don't care.
Would not recommend this company. I went online Friday evening to book a truck for Sunday to move and collect it from Warwick Farm after making the booking and proceeding with payment the full amount was taken from my account and it said booking… Read more
pending. I called them on Saturday to enquire as it still said pending and was informed by the representative that the truck I originally requested was not available at any of their nearby centres and if I canceled would have to wait 24-48 hours for my money to be refunded.
Follow-up · All they tried to offer was a Ute as a truck or van wasn’t available. A full refund was eventually received 3 days later and I found a guy at Bass Hill from Shift N Go Truck hire who went above and beyond in having a truck available at short notice and for a good price.
I initially booked a van for pickup from Carlingford. I got a call stating the person who had the van booked extended out their time on it so they offered me an alternative at Chatswood Chase with an extension on my time and an extra 50kms. This is… Read more
the only reason they'll get 2 stars instead of 1.
I never received a confirmation email and instructions on how to collect the van. Upon arriving for collection of the van around 8am I realised there was no way for me to access the van. I called the mobile that called me before with no response so called their website number. They stated I didn't upload the back of my drivers license when I submitted my reservation form. I couldn't do this as when I uploaded the front of my drivers license, the option to upload the back disappeared so I couldn't do this. I figured it was out of my control and should be fine or they'll contact me about it (they never did). They sent me the rental agreement/confirmation booking with the links for their T&Cs, E-signature, and to submit back of my drivers licence and address. However, there was no link for drivers licence and address. I searched text messages, emails, their app and their website and still I had no idea how to do this.
I received a call back from the mobile number previously and stated I was told to do this but there is no link as stated in the email. They said just to email the photo back to the email I received. After doing this I was able to access the van through the app and begin my journey. When I got to the ticket gate I realised there was no information on how to get out of the gate (took me 5 seconds to realise I could use the ticket from my car when I entered but if people didn't drive they might not realise this). The van itself drove quite well so no complaints with the vehicle.
Overall the lack of information provided and poor communication was very disappointing. I wanted to leave by 8:30am as I was on a very tight schedule and left after 9:30am which lead me to take tolls in order to manage my schedule. I have received no communication about the mistakes they have made ( as I would have liked to be compensated for the tolls) and despite good intentions and communication at the very start it went downhill very fast. I don't think I will use them again and maybe other people will have a better experience but mine was very frustrating and disappointing.
Follow-up · Answer to the top follow up questions: 1. Yes I paid tolls, I had to because I fell behind schedule due to their service. No it wasn’t acknowledged or refunded. 2. Van was clean and relatively nice to drive. I got my despite back too so nothing dodgey there. 3. App was very frustrating to use but more so because I didn’t receive the information I needed to use the app properly. It was fine to use after I used the van and returned it.
Positive reviews
Easy and straightforward process. Customer service was always helpful. Deposit was refunded promptly after 5 business days (and a quick message). Car was a very new model Hilux, clean and everything ran smoothly. Thank you very much.
This was my 3rd time hiring through Gecko. I accidentally entered the wrong hire time, but the team fixed it straight away without any hassle. Great customer service and another easy experience. Highly recommend!
Great easy van hire , Highly recommend Go with Gecko van hire , great easy service , customer service staff very helpful if you have any concerns . App very easy to use . Will definitely be using this company again for any future van hires . Thank you for making everything so easy
Negative reviews
First booking changed without even a call Second booking ended up with my booked vehicle not available and left with no option but to take a lesser vehicle The vehicle did not have an operational fuel gauge, very poor brakes, the touch screen operating the functions didn’t work and there was wiring hanging in the drivers footwell. Also found a… Read more
previous renter had stolen fuel in this vehicle Dropped the vehicle back and had to chase the refund of the security deposit which is as yet to be received
Garbage company. Will write you up as responsible for defective vehicles when they use cheap tin-can-vans in their fleet. A plastic wheel cap came off during regular road use and we were falsely accused of causing impact resulting in damage. There was never any impact. We responded to the claim by email and never heard back, instead they kept our… Read more
security bond and sent us a bill weeks later on top, that included an additional fee for "roadside assistance callout". Where did that come from?? Absolute scam, just ridiculous.
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This was my third rental with Go the Gecko, and unfortunately it was by far my worst experience. I originally booked a small Gecko van because I specifically needed a compact vehicle for driving around Brisbane. On the day of collection, I was informed that no small Gecko vans were actually available on the Sunshine Coast and that I would be… Read more
"upgraded" to a larger LDV van. While this may sound like an upgrade, it wasn't what I booked or what I needed. Advertising vehicles that aren't actually available is misleading.
Unfortunately, the biggest issue came when I arrived to collect the van. The vehicle wouldn't unlock through the app because the battery was completely flat. After eventually accessing the emergency key, I still couldn't unlock or start the van. I was then told your team could already see remotely that the battery was dead.
If the company knew the vehicle wasn't operational, it should never have been made available for collection.
The van had been booked for an important office relocation between the Sunshine Coast and Brisbane. I had professional removalists waiting, and my entire day had been planned around this booking. Because the van was unusable, the move was heavily disrupted and I now have to complete it using my own vehicle over multiple trips, incurring extra fuel costs and losing a significant amount of time.
The only solution offered was a refund.
A refund simply returns my money for a service that was never provided. It doesn't compensate for the wasted journey, the disruption to my business, the additional expenses, or the fact that the vehicle wasn't ready despite the company already being aware of the problem.
After three rentals, this experience has completely undermined my confidence in the service. Reliability is the most important part of a vehicle rental, and unfortunately Go the Gecko failed on that occasion.
Recent reviews
Easy to book and use , even when we wanted to extend the van hire on short notice , this was very easily done with the support team. Would 100% use the service again.
Five stars for Go With The Gecko! I had a complex issue regarding a refund, but Ron stepped in and sorted it out immediately. He made the entire process quick, stress-free, and straightforward. Brilliant service from Ron, I really appreciate the honest and reliable support!"
Their app is flakey and can't be used for months to actually access the vehicles so one must manually cal their support teams (only during business hours) to unlock and lock it. They the app also couldn't process the pickup or drop off photos so all had to be emailed and await support teams to acknowledge. Rear tire was flat on pickup and set us… Read more
back in plans to get on the road for our time sensitive matter. Requested numerous times to first level support teams we were seeking to escalate to management and promised we would be contacted multiple times. Months have passed and not heard a word.
These guys are a sham, consider yourself warned
I spent over half an hour on the phone trying to re assign my booking as the pick up location that I had booked and paid for didn't have a truck so I was told to change the pick up location, I was then told I needed to supply our drivers license photos and I said I would start heading to the new pick up location 30 minutes away , after finally… Read more
getting all the photos uploaded i was told the booking was all ready to go, I also said I needed the truck tonight as I had arranged people to help me move tonight as work during the day she assured me I would be able to pick the truck up at any time, I arrived at the pick up and there is a lock on the gate, i called before 6pm and was told I was 2nd in the que ,then was hung up on now its after 6pm and i can not get through to anyone, so you have wasted my time I'm sitting outside a locked gate with my 5 kids in the car and am not able to get the truck we paid for and have people paid to help us tonight? So not only have you wasted all our time but it has cost me money for the people i paid to help move. Horrible service!!!!
I had a very good experience with them last time, but unfortunately, there were quite a few issues this time. However, your customer service was excellent, and you eventually resolved everything, allowing me to finish my job on time. When I realised that I had left one item in the van, your team also helped me retrieve it. I really appreciate your help. Thanks so much again.
Company is incompetent. They let you book vehicles take payment but have no vehicles available and would never have the vehicle i booked at the location that it let me book at. No sorry no quick refund. Stick to the larger hire companies
Wild and useless, tried to book with them having moved to the east coast some lady called telling me my WA license was a fake cause one time she lived in WA was wild. I tried to find the office - couldn’t, looks like a run down house in qbyn. And then happily booked with thrifty no issues with my WA license. Like I said wild and just don’t bother.
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