GoPro Hero9 Black

Poor and questionable selling tactics – Worse than 1 star. My product has stopped working after 2.5 years. It should have lasted longer. It's been meticulously cared for without a scratch. None of the fixes customer service suggested worked. Instead I had to fork out more money to buy new batteries, a card reader and then complete other memory card 'solutions' to see if any of that… Read more

helped. None of it worked. So what did customer service try to do? Upsell another product of theirs. The hide of them. No wonder their share price is near all times lows with a second qtr 2024 net loss of $48 million, or a $0.31 loss per share. As an Australian, we don't like being upsold to a product we've had bad experiences with in the first place. You become untrustworthy.

Will Not Buy Go Pro Again! – Received brand new hero 9 using hard earned reward points two months ago. Was very excited as my first Go Pro was very tired after owning for 10 yrs. First disappointment breaking my nails trying to open battery / sd card hatch Then very short battery life. Now the USB connection inside the battery hatch is failing and will not allow connection… Read more

to computer. Yes it is set to MTP. The connection became erratic and might connect briefly then disconnect If I am lucky, might be ably to apply pressure in a certain way and hold it to keep connection. Ridiculous. Online help shows plenty having same problem but no resolution from GoPro.

Dont waste your money – 1. Battery compartment is extraordinarily difficult to open, in fact it was impossible for me to open. Abd the only way to charge this thing is to open the battery compartment. 2. Didnt come with written instructions, you need to download them off the net and they dont match the camera I bought, obviously the Australian version is different. 3.… Read more

You need to buy the app to get it to work properly, mine froze completely, I couldnt even turn it off. 4. Doesnt come with a charger, you need to buy it aftermarket. 4. You need to subscribe to their video editing software. 5. It doesnt link with some popular Android smartphones. 6. I have zero idea why these are so popular, they are completely user unfriendly , dont come with written instructions and you need to buy the app or it doesnt work. And no charger included, I took mine back the next day when it froze and the battery compartment lid fell off because it was so flimsy.

bad camera, bad service – Total waste of money, please do not make the same mistake as i did. Hardly used it. But whenever i tried using it, it shuts down. Kept it updated and everything still the same problem. It is a cheap nasty device, not worth it at all. tried contacting for help, they gave me the runs around and did not care. $600 for the camera and no help at all,… Read more

after all that it went out of warranty and they said there's nothing we can do, see you later. camera is in brand new condition, does not work but they are not going to help. what sort of company is this?

If i had a choice, i would rather spend that little bit more on a mobile phone and use that instead of a gopro as the video quality was not good. and if you film in 4k or 5k, you cannot use that footage at a normal computer or a phone as it doesnot support that format. so i ended up buying ipad air 4 and an editing software to edit any videos, but after all that money i spent, the camera keeps shutting down in the middle of filming video or just turning it on to use the camera.

a really bad experience, the screen is small and very unresponsive. iphones are better devices to film on and you can transfer your videos with ease, whereas on gopro transferring videos are not easy.

Fails to record randomly – I have had the GoPro 9 Black since it first came out a while ago and I have had never ending problems with it. It fails to record when below 33% battery capacity. When it's afternoon light, it records sound only (frame freezes a few seconds into recording). I rely on my GoPro for my business and having training sessions fail to record randomly… Read more

and frequently (6 out of the last 18 sessions in the last three days) is unacceptable. I have tried a new battery and updated with the latest updates. Still zero improvement to reliability.

GoPro 9 has stopped working. GoPro support unhelpful. My last GoPro purchase – I am an action sports video enthusiast. I have purchased many GoPro cameras over the years. All of the earlier models worked for a reasonable amount of time, most are still going. My GoPro 9 stopped working, recently. It turns off after about nine seconds, then comes back on and switches off, indefinitely. I contacted GoPro Support. They said as… Read more

it is over 12 months old, they will not replace/repair it. I pointed out that I am in Australia, where the 12 month warranty is not enforceable. They have still refused to help me. I will have to go through my state consumer affairs organisation, and further if required. I will never be buying another GoPro. You can avoid making that mistake, too.

Cant order online in Australia. Its been broken foe ages as of March 2022 – Gopro's ordering system in Australia is broken. It wont accept valid Visa cards so you cant buy online. I have tried of the last 4 weeks. I even used a VPN. I sent a complaint to the company with no reply.

Wish knock offs are better – Ok. GoPro have missed the mark by a LONG way for this now paperweight. 1. Overheats i literally should not be almost burned by a camera (what the actual F#ck) 2. Lets talk about "user friendly" .. what a joke 2a. The app has crashed more times than i have eaten hot breakfasts - half way through a media transfer - nope sorry i will crash and… Read more

start again 2b. Lets talk about connectivity to Mac. which is NON EXISTENT - i literally ... cannot connect my GoPro 9 to my 2020 MacBook. Not via HD card nor USB cable (yes i have changed setting) 3. The app it self - doesn't stay on preview mode on the phone so basically have to guess what you are filming if you are using the phone for guidance 4. Transfer of data from GoPro to phone is a double download event (which is stupid)

I know that the world is crazy but perhaps either give your designers and engineers more pay or more coffee to create a better product because its simply sh#thouse and i am using my GoPro7... which is shi#thouse but less sh#t than the 9.

Sadly. i will NEVER buy another GoPro after this experience and would honestly recommend a Wish overseas knock off that that piece of tech garbage.

Crap camera with crap customer support – This is a truly crappy camera and I hope I can get a refund. The first time I used it it kept freezing and it didn’t respond to my clicking the buttons at all. This is after I have updated the software! And then I took it diving and more problems arose. First of all, it didn’t respond to my pressing the buttons at all under water. And it switched… Read more

mode from video to time lapse on its own. I was not able to record any of the adventures which is why invested in the camera in the first place. Then I tried and get someone to help from go pro team. I filled out the online request a call back form. The only respond I got was an email accusing my phone was occupied so they were not able to contact me when my phone was available the whole time. And it lefts a link for me to click into to get help, but it only took me back to the request a call back form again instead of an actual number I can call to get help. I patiently filled out all the info again but was only informed that I have already requested once and just need to wait. But I was told to do this again from the email they sent me!!!!!! Is there actual human being gonna talk to me to solve my problems with the crappy equipment?!

Terrible product and even worse customer support – Constantly freezes and shuts down. Mostly unusable. Microphone drain latch fell off and cannot be replaced. Go pro customer support does not respond to emails etc. Will never buy another gopro product  Show details

Complete Rubbish – Never been so unhappy with a purchase, their cameras are not that good and there software is almost unusable, GoPro support is non existent and I will never buy another GoPro product.  Show details

Poor quality and complete absence of customerservice – I have had several GoPro's in the past. At the time they were some kind of novelty, but competition like DJI caught up well and truely. Nonetheless, I changed my Hero 8 for a Hero Black 9, as there was an offer online to get one year free Cloud service and a carrying case. I sold my Hero 8 and installed the Hero 9 in my account. I had my GoPro app… Read more

with built in cloud service with Apple, so cancelled that. Did not get the promised free year of subscription, as GoPro customer service states I should have read the fine print. That literally states that loyal, existing paying customers do not qualify for the free year !! Incredible. There is not much to add about the camera, no improvement compared to older versions and still no zoom. If you want to use other lenses and filters, you better buy a backpack. The competition has this all built in. It has now a coloured screen on the front for selfies that you better switch off as it eats your battery and the touch screen is so insensitive, that it is not useable. I bought an Osmo, am 150% happy with that, and the GoPro brick is now for sale from me.

Very disappointed – My daughter finally saved her hard earned dollars to purchase her own go pro. They had a deal on that you got a free subscription, free battery and 64GB card. But apparently because we ordered on dad’s existing subscription login you don’t get any of that. This is her first big purchase and she feels so cheated. Not a good experience. Show details

Really ! Overcharged - Delay and issue with GoPro9 and no response from GoPro ! – Unacceptable GoPro ! Issues and delay with product, overcharged in agreed Boxing day price ! Multiple attempts for contact with numerous case numbers yet i am still waiting for contact since 27th December ! I have been a GoPro customer since 2011 and i sincerely can't understand or process your customer service.  Show details

GOPro Customer Care – Received my GoPro 9 Bundle only to find the SD card was missing. Not that I am worried about the SD card. However I wanted them to be aware of the missing SD card. I have emailed customer care 10 times about the missing card ad not one response from them. Even when you supposedly get priority as a subscriber. Go Pro customer care you are an absolute joke. Keep clear everyone if you don't need to rely on customer support. Show details

Don’t Buy - Common faults with no support – GoPro Hero9 keeps shutting down (or won’t turn on at all). Common fault (please read their community forum). GoPro lose quality with the release of every new model. GoPro have no support. The number of upset customers is rapidly growing. Recommend you read all the online forums. Worst camera I’ve ever owned - last GoPro I’ll ever buy. Expensive junk. Avoid. Show details

False advertising. Worst customer service – Item to arrive within 2-3 business days. Its been 10 and still hasn't arrived. Try to contact go pro. Submit a complaint via online form. Still no response after 5 days. Talk to chat. They tell me they "no longer cater to emails". As if that's a reasonable response. Then tell me to wait another 3 business days. If you want customer support, you'd get more from a door knob. Show details

like getting blood from a stone - Hero 9, incomplete and premature release with no backup – the worst Gopro ever. Most the features don't work and the product was knee capped at release with no remote support or even an ETA on a future remote model (yet every gopro since the 3 supported it and i don't think its even on the radar yet.... they say its in development... maybe like the Hero 8 media mod which released with the 9 that it… Read more

didn't fit?? .......)

Support doesn't exist, no phone number, no email address just a bogus chat window that doesn't work or call back system that won't play well with your time zone outside the US if you can even get it to work.

they set the benchmark of how budget and appalling a business can go on their support system; horrendous product release (so premature its an abortion) coupled with a crap support backbone makes for the worst purchase experience in decades

I will not buy another product of gopro's - and buyer beware

If your on the fence just do yourself a favour and read the gopro forums which are 95% full of complaints on the Hero 9

Don't buy it, no support in Australia – I bought a $559.95 GoPro Hero9 bundle from GoPro Australian site. It includes Hero9 and a 32G SD card. My order number is SO-4138129. I didn't receive that 32GB SD card. I spent a few hours and a few times trying to get it to be resent. I never succeeded. GoPro has terrible support. I tried the support url https://gopro.com/help/ContactUs. It… Read more

didn't work. clicked “Start chat”, it said “Sorry, all agents are helping other customers right now. Please try again later.”, clicked “request a call”, it said “Invalid Captcha. Please retry.”, It showed “Waiting time approx. 3 mins” under the Start Chat button, but if I waited, the page never got changed. No any response. I tried the community forum, then they asked me to use that support link. Called GoPro phone number, it just got disconnected quickly. Okay, this is my first GoPro and last one! I won’t waste time getting that SD card again. I will just go to the OfficeWorks and buy one!

Battery dies @ 5 weeks from purchase – Battery dies @ 5 weeks from purchase. Am technically still "on hold" waiting for a callback from customer service 6.5hrs and counting... For an action camera company there is a lot of inaction Show details

The camera is great - everything needed to make it work is useless – I bought the camera as a birthday present to myself after saving for a year. 2-3 day shipping takes a week or two from the states. Played with the camera and it seems to do a good job of capturing video and images BUT: *The camera needed a firmware update. The app kept 'losing' the camera. Eventually I managed to do it by manually placing the… Read more

file on the SD card. Wasted a couple of days sorting that out.

*The app just doesn't work. It won't communicate with the camera properly. I can't access Live View, though I can adjust the settings through the app. I also can't upload captured video to the app.

*You HAVE to have the GoPro subscription, so that you can upload to THEIR cloud. But when you do that, then download to the app from the cloud, the videos jutter really badly. In short, you can't access what you've recorded. The app MUST be on and open the whole time you download.

*I wanted to get a waterproof housing and battery dock and I wanted them to be genuine, so tried buying from their site, especially as there is a good discount if you've subscribed to their service. BUT -the first times I tried they said there was no stock available in my area -they won't ship batteries to Australia unless it's with a camera (so I have a camera that I can't buy additional batteries for). -the waterproof housing they can ship, but the shipping costs nearly as much as the product for their 'express' postage. There is no other option.

*Their customer service is totally absent. The option to live chat has never worked for me, regardless of when I've tried it, and their phone service is only 8-5 Western Australia time, which is when I'm at work. I'm hoping to get a break to call them today, but I really don't hold much hope.

BASICALLY: If you're a competent video editor and want the hardware to capture the footage, it's probably great. If you're someone like me who wants to record their kids growing up and having adventures, but don't have extensive knowledge of how to edit footage on independent software, then don't waste your money.

GoPro basically dead – I am now on my 3rd camera. Bad image quality, touch screen so slow and unreliable its useless, audio issues, no accessories, no support, nothing. If it were one camera I would just say its a lemon, but 3 in a row?? GoPro are a brand only, they have completely lost their way.. Show details

I wouldn't know what the products like as it hasn't even shipped yet – Mate. I have been waiting a week for this product to even show up as an order to see when it will be coming. Customer service is useless, I cant get onto anyone with the online chat system, and no one has called me back with the "call back"option, there is no option to call them directly from Australia. I just want to know when my product hasn't… Read more

shipped and when I can expect an ETA, I should have bought it elsewhere however lock down makes that hard and didn't think there would be a difference if I had to purchase online either way.