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Gourmet Basket

Gourmet Basket

4.0 from 120 reviews · View Statistics
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Reviews

4.0
120 reviews
  • Value for Money
    4.2 (87)
  • Product Quality
    4.6 (77)
  • Return Claim MadeYes (0) · No (83)
  • Customer Service
    1.0 (5)
  • Timely DeliveryYes (71) · No (9)
  • Shipping
    4.1 (69)
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Nina
Nina
  • 2 reviews

Horrible customer experience

published

I ordered a condolence hamper for a friend who had a family member suddenly pass. You would think under these circumstances they would go above and beyond to deliver the hamper. I was advised the driver couldn’t locate the address (despite other companies being able to deliver to this address within 24 hours) and they were not able to get the delivery company to try a second time. They said they left it at the post office and contacted my friend but it has now been returned as it wasn’t picked up. Weeks later the hamper still hasn’t been delivered. So very disappointed with the service. Will never use this company again.

Value for Money
1/5
Product Quality
1/5
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The only thing Gourmet is the price

published

Ordered a sympathy basket for an elderly neighbour who lives in a house where it can be left by Courier. Not only was it not attempted to be left, the parcel was left at the Post Office and a note saying she would have to collect it was delivered. Natasha in customer service didn’t care and just blamed Australia Post, even though it was supposed to be delivered by Star Track (which is all over the website). Very misleading advertising

Value for Money
1/5
Product Quality
2/5
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merryn.lee
merryn.leeSydney, NSW

Very disappointed with the outcome.

published
Incentivised Review No
Return Claim MadeNo
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A valentines day surprise!!!

published

Ordered a $140 valentines day gourmet basket as a surprise for my wife on Valentines Day. Despite ordering it well in advance and selecting delivery on Valentines Day (14 Feb), the surprise for my wife will be that it wont actually arrive on Valentines Day (she will be so thrilled not to receive her surprise). Emailed customer support who basically said 'not their problem' and point you at their disclaimers around delays with couriers due to COVID. If that's the case, why take my money and give me 14 Feb as a delivery date. Last time I order via them.

Incentivised Review No
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JEN JONES
JEN JONESHunter Region, NSW
  • 5 reviews
  • 1 like

Wine hamper delivered without the wine

published

I ordered a wine hamper for a Christmas present. It was delivered early without the wine! My email enquiry has been ignored. I will not use them again

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
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Worst business ever

published

Do not use this company, they only care about money and poor customer service. My order was stolen and they couldn’t offer me a refund or new one

Value for Money
1/5
Product Quality
1/5
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Rumi
Rumi
  • 4 reviews
  • 1 like

Terrible customer service

published

Delivered an order a month before preferred delivery date and tried to shift blame to me when the order confirmation clearly stated the date. No ownership of error and a dismal offer of a voucher as compensation. Not surprised they are affiliated with Hampers with Bite as the customer service from both business has been deplorable. I have never dealt with such incompetence, very disappointed

Incentivised Review No
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Gourmet Basket cases

published

Aware that there were transport delays across the country due to COVID and increased use of online ordering, I ordered a Gourmet Basket containing French champagne for my mother's 90th birthday, since I could not visit her as she lives interstate. I placed the order 16 days in advance of required delivery date. Sadly, in spite of the agent's reassurances (I phoned in my order), it was not despatched until the day before required delivery. At this point (4 days later) it still has not arrived. The company has fobbed me off with automated responses. They cannot seem to modify their processes to accommodate expected delays, no matter how much advance warning they have. Don't bother with them.

Value for Money
1/5
Customer Service
1/5
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Alana
AlanaSydney, NSW
  • 2 reviews
  • 2 likes

So disappointed

published

Ordered on Monday to be delivered on Thursday, emailed and called and eventually found out it hadn't been dispatched at all, no notification.

Value for Money
1/5
Product Quality
1/5
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Camille C.
Camille C.
  • 2 reviews

PERFECT! PERFECT! PERFECT!

published

This company has been an absolute pleasure to deal with. They are quick, process orders on time, delivery has been on time as requested. Katya from Customer Service has been an absolute pleasure to deal with. I would highly recommend this company. The quality of their products and service is phenomenal. I WOULD HIGHLY RECOMEND and will use again in the future. I have already used twice.

Value for Money
5/5
Product Quality
5/5
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Mr Bookie
Mr BookieGreater Melbourne (Inner), VIC

my first choice for gifts

published

I have used this great product for some years and will continue as the choice and quality is of a very high standard .Excellent.

Value for Money
5/5
Product Quality
5/5
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vsvetec
vsvetecSouthwest, VIC

Great products

published

Great company to deal with. Prices were very reasonable compared to other companies and my friend couldn't of been happier with her basket of goodies.

Value for Money
4/5
Incentivised Review No
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Wine & Liquor Shops

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Beautiful products, quick service

published

Beautiful products that can also be shared. The products were well packaged and the delivery fast and efficient. I will definitely use this company again as there is lotsa of variety.

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The reviewer stated that an incentive was offered for this review

Nicki
NickiGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Really special gift baskets

published

Really great quality and great choices providing a gift for men where normally flowers are provided. They have many reason for gift giving and with quality products and packaged to a very high quality standard. Would definitely recommend you give them a try.

Value for Money
4/5
Product Quality
5/5
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RGF
RGFSouth East Queensland, QLD
  • 2 reviews

Gourmet Basket offers high quality gift baskets.

published

My Daughter loved the vegan basket I purchased for her for Christmas
The basket arrived beautifully wrapped and fresh
thank you Gourmet Baskets for taking the worry out of what to give for Christmas

Value for Money
5/5
Product Quality
5/5
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