Gourmet Basket

We had an unfortunate experience with this company, as standard boxes were sent to our clients instead of the custom boxes featuring our company logo that were agreed upon. What was particularly surprising was that their team had previously advised us that the shipment delay was due to the printing of the custom boxes, yet standard boxes were… Read more

ultimately dispatched. When we followed up with their team regarding this issue, we were simply informed that a mistake had been made. We are truly disappointed with the level of service provided, as one of the key reasons we selected this company for our Christmas hampers was their ability to supply custom-printed boxes.

I thought it would be nice to send a gift hamper to my friend for her 30th Birthday. Unfortunately, even though I paid $16.95 for premium delivery the gift did not arrive on the chosen date. Please note, I could have selected a day earlier for the same service I paid for but chose the next day. They didn't try to deliver until the day after my… Read more

choice and then said a failed delivery. The hamper is now sat at a Post Office and will be picked up 2 days from when I required the delivery. Shame it was for a 30th birthday. I emailed the business, as I wanted a refund on the premium delivery that did not take place. They said 'no', they have terms and conditions, so even if you pay for a premium delivery, they can't guarantee the delivery, and they will not offer a refund. You only know how good a business is when they provide the service the customer pays for. In this case, I hope my review helps you question can I trust this business? I had many e ails between myself and Gourmet Basket, and they were happier for me to do this review than correct a customer's expectation to deliver on what I paid for. I think that was more than a $16,95 mistake. Please check other businesses that can provide a better service. I think I wish what I had done is check the reviews that people had left about Gourmet Basket as there are many reviews like mine and only a 3.7-star rating in this line of business is pretty bad. I will check next time.

BAD SERVICE – We HAD a bad experience! We never receive an apology or refund for the mistakes, the products ok the services were so bad, we paid for gift cards our clients never received and never received money back or calls. WE NOT RECOMMEND

Thank you for an excellent service – I ordered a condolence basket and they delivered quickly and efficiently, without added stress to the dear friend who needed comfort on a hard day. Thank you for an excellent service. Show details

PERFECT! PERFECT! PERFECT! – This company has been an absolute pleasure to deal with. They are quick, process orders on time, delivery has been on time as requested. Katya from Customer Service has been an absolute pleasure to deal with. I would highly recommend this company. The quality of their products and service is phenomenal. I WOULD HIGHLY RECOMEND and will use again in the future. I have already used twice.  Show details

my first choice for gifts – I have used this great product for some years and will continue as the choice and quality is of a very high standard .Excellent.

Irresponsible service. Cannot follow simple and clear instructions. Mediocre items for really expensive prices – Ordered two Cheese and Shiraz hampers to be delivered. As these hampers contain perishable items such as cheese, I have left clear instructions to call the receiver before they deliver, either to make sure either they deliver on a day they are available, or to take cautions to keep the package in a fridge until they receive it. The recipients… Read more

never received a call.! The packages have been left in the concierge for 4 days before being delivered to the recipients.

When called the company to ask why weren't the recipients receive a call, they merely said, it was on the hands of Aust post.!

The purpose of using such a company like Gourmet Basket is to deliver these items to the recipients with a responsibility and for the quality of service - rather than we doing it ourselves through Aus post.

Gourmet Basket has failed in the very purpose of using such a company to deliver items to someone.!

Utter irresponsibility and poor service, not to mention the high expenses you pay for just mediocre items.!

Don't order from this company - did not deliver on time and would not take responsibility – I specifically called this company to check they could deliver to my mother-in-law's address and were able to deliver on time. They told me they could, but I would need to order right then on the phone. In the end the parcel did not arrive at her place on the day and she did not get a slip to pick it up (they used Australia post who were never… Read more

going to be able to get it there on time). So basically, we looked like we had forgotten about her birthday and when I chased them up about the issues - it was everyone else's issues and not their problem. My mother-in-law had to go and chase it up with the local post office and eventually got the basket gift 5 days later. Over promise and under deliver and take no responsibility on their service - do not order from them!

I would not recommend this company – I couldn’t be more disappointed with this company. I ordered a hamper for my daughter to be delivered on her birthday. This was 2 days before her birthday. She had just broken her leg and she was alone. I wanted to cheer her up. When the gift had not arrived on her birthday I rang and the person I spoke to was quite disinterested in the problem. I… Read more

suspect the order had not even been processed yet they took my money as soon as I ordered. The hamper was delivered 4 days after her birthday. If they cannot deliver on the preferred date they should say so. I would have cancelled my order. Finally, they have said they will refund the delivery fee which is minimal. They have the audacity to send emails thanking me for my business and including the statement “ Shop today and schedule your delivery for the day of your choice” .This company is very unreliable and I would not recommend it to anyone. There are better choices out there.

Very expensive for quite average contents – The ordering online procedure was somewhat complex but I eventually got there. The basket was dispatched quickly but failed to arrive on the special day due delays from the Couriers. The support lady from Gourmet Baskets was very helpful in chasing this up. The box was well packaged with nicely displayed contents. I did find the actual products… Read more

were very “ordinary” with a somewhat cheap $16.00 bottle of red wine, one packet of biscuits was dreadful and we threw them out. The other items were all edible but far from being luxury products, most could be bought at the supermarkets very cheaply.

I calculated the whole lot was worth about $80-90.00 at full retail prices but having said that, it was kind of OK but the contents were very overpriced I felt.

Track Star couriers failure to deliver is in most customer reviews, Gourmet Baskets should address this reputation destroying issue right here and now!

Nothing Gourmet about them except cost – Whisky Lovers Deluxe Hamper You would think that a hamper with this title would include the whisky wouldn't you? IT DOESN'T Even if you want to add a bottle of whisky to the hamper not only is there very little choice but what they do offer is extremely expensive Only thing Gourmet about them is their name and their prices

Nice product but UNRELIABLE DELIVERY PARTNER - don't expect on time delivery – Unfortunately Gourmet hamper is using star track as their delivery partner and they are incredibly unreliable and unhelpful as you can see , most one the 1 star reviews relate to bad delivery experiences. I too had an important date for delivery which was missed with tracking history showing the item going in and out of transit with no… Read more

explanation. I rang both Star Track and Gourmet hamper and both were unhelpful and unapologetic. It's a shame that Gourmet hamper is using this service as it is damaging their reputation and quality

Horrible customer experience – I ordered a condolence hamper for a friend who had a family member suddenly pass. You would think under these circumstances they would go above and beyond to deliver the hamper. I was advised the driver couldn’t locate the address (despite other companies being able to deliver to this address within 24 hours) and they were not able to get the… Read more

delivery company to try a second time. They said they left it at the post office and contacted my friend but it has now been returned as it wasn’t picked up. Weeks later the hamper still hasn’t been delivered. So very disappointed with the service. Will never use this company again.

The only thing Gourmet is the price – Ordered a sympathy basket for an elderly neighbour who lives in a house where it can be left by Courier. Not only was it not attempted to be left, the parcel was left at the Post Office and a note saying she would have to collect it was delivered. Natasha in customer service didn’t care and just blamed Australia Post, even though it was supposed to be delivered by Star Track (which is all over the website). Very misleading advertising Show details

Very disappointed with the outcome – My experience unfortunately echoes many of the others on here Ordered a gift basket well in advance, thinking that would ensure it would arrive on the date I requested. No it didn't, still waiting, now 2 days after nominated date. Reason for gift now spoiled. They blame the delivery service, Australia Post , (very surprised to see thats who they… Read more

use,) but on looking at the progress of the present, or should i say lack of progress, it states it was dispatched to them the night before supposed delivery Why wasn't it dispatched in time to the delivery people as they know they are slow, and why ask for a delivery date if they know it is unlikely to arrive on that date. NB I cannot comment on quality of gift, still not arrived. To their credit the company has refunded my shipping costs, which was a gesture of goodwill, so thank you but I would have appreciated the gift to arrive on time.

A valentines day surprise!!! – Ordered a $140 valentines day gourmet basket as a surprise for my wife on Valentines Day. Despite ordering it well in advance and selecting delivery on Valentines Day (14 Feb), the surprise for my wife will be that it wont actually arrive on Valentines Day (she will be so thrilled not to receive her surprise). Emailed customer support who… Read more

basically said 'not their problem' and point you at their disclaimers around delays with couriers due to COVID. If that's the case, why take my money and give me 14 Feb as a delivery date. Last time I order via them.

Wine hamper delivered without the wine – I ordered a wine hamper for a Christmas present. It was delivered early without the wine! My email enquiry has been ignored. I will not use them again

Worst business ever – Do not use this company, they only care about money and poor customer service. My order was stolen and they couldn’t offer me a refund or new one

Terrible customer service – Delivered an order a month before preferred delivery date and tried to shift blame to me when the order confirmation clearly stated the date. No ownership of error and a dismal offer of a voucher as compensation. Not surprised they are affiliated with Hampers with Bite as the customer service from both business has been deplorable. I have never dealt with such incompetence, very disappointed

Gourmet Basket cases – Aware that there were transport delays across the country due to COVID and increased use of online ordering, I ordered a Gourmet Basket containing French champagne for my mother's 90th birthday, since I could not visit her as she lives interstate. I placed the order 16 days in advance of required delivery date. Sadly, in spite of the agent's… Read more

reassurances (I phoned in my order), it was not despatched until the day before required delivery. At this point (4 days later) it still has not arrived. The company has fobbed me off with automated responses. They cannot seem to modify their processes to accommodate expected delays, no matter how much advance warning they have. Don't bother with them.

So disappointed – Ordered on Monday to be delivered on Thursday, emailed and called and eventually found out it hadn't been dispatched at all, no notification. Show details

Great products – Great company to deal with. Prices were very reasonable compared to other companies and my friend couldn't of been happier with her basket of goodies.

Beautiful products, quick service – Beautiful products that can also be shared. The products were well packaged and the delivery fast and efficient. I will definitely use this company again as there is lotsa of variety.

Really special gift baskets – Really great quality and great choices providing a gift for men where normally flowers are provided. They have many reason for gift giving and with quality products and packaged to a very high quality standard. Would definitely recommend you give them a try.  Show details

Gourmet Basket offers high quality gift baskets – My Daughter loved the vegan basket I purchased for her for Christmas The basket arrived beautifully wrapped and fresh thank you Gourmet Baskets for taking the worry out of what to give for Christmas Show details

Excellent delivery – I needed some gifts and quickly and gourmet basket gave me exactly the service I needed. I was not able to try all the yummy-looking contents but certainly it was a great service. Show details

Perfect – Easy to order. Online query is convenience. Fantastic service. Delivery was very quick. I was kept updating the progress. Our clients loved the gift hamper. Show details

Very quick service & great products – I purchased a baby gift basket for a relative and they really loved it. Great range to chose from and options to add. Delivery was very quick.  Show details

Sent gift to sick friend who abolutely loved it – my friend loved the gift given to her when she was down. Due to ill health. This basket made her feel great.