Reviewer Photos & Videos
First rate service
We visited the store on Monday 2/8/21, for the purpose of buying a new camera. We met Glenn who showed us exactly what we wanted and he knew his products
Go Amazon go!
Well the facts stand for themselves! Hardly Normal has more negative reviews than positive ones and Jeff Bezos (Amazon) is a Billionaire. Not hard to see why. After my dismissal experience at Harvey Norman Chirnside Park today I will NEVER step foot in or buy from Hardly Normal again. $700 Hardly Normal gift voucher if you sign up to Optus. Well 40 minutes at the Hardly Normal service desk and 5 phone calls to Optus my 100 points of ID could not be verified even though the sales guy was looking directly at it...I walked out and purchased a $305...microwave from the Good Guys up the road. Next time I will make a coffee at home sit back and just buy online from Amazon (as i have done multiple times now with the greatest of ease and no trouble or time wasted) this time Harvey Norman could not even make a sale by offering me $700! My Sunday was wasted my time was wasted and no reason given why! Just my ID could not be verified. My drivers licence and Medicare card all in date and in front of the salesperson but not good enough but they did not ask for more ID just could not verify it. BTW the Good Guys Chirnside Park made a sale with me and I was in and out in 10 minutes.. GO GOOD GUYS GO. GOOD BYE HARVEY GOOD BYE!
Scamed more money
84 year old father inlaw in Shepparton went to store with his 60 year old daughter to buy carpet for one small room, selected carpet and told the price to supply and lay after given the room size.
When they came out , was told it was now extra $150, because small job, and will call it a call out fee,
Also cannot give a date to lay carpet, as is a small job and layer will need to do when he has spare time, "really??"
Just a joke this lot, go elsewhere to shop, take my advice.
Beautiful Blackwood Bedroom Suite
I had been looking at Blackwood bedroom suites, but they are very expensive. The suite I bought from Harvey Norman looked plain in an elegant way. The grain is beautiful and I have had lots of favourable comments about it. The bed was very easy to assemble. We love it! It's classic design will be fashionable for years and I love the waterfall edges on bedsides and tallboy. A great price compared with other similar products.
- Harvey Norman
the Cobar customer service store
the staff at the Cobar store are very friendly and helpful and a joy to have a general conversation with and are very informative about the products that they sell
Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Rejection of mutiple orders
Legitimately purchase a juicer for mom for $209.00 then it is rejected after the fact they were eager to take the funds ASAP so i tried again now $418 later they're so called security team mentioned After CAREFULLY reviewing the order which is crap they reject it. I must add there is no way to contact these people other than email which takes days or watsapp which also takes hours. How can such a place still be in business. But hey im just disposable little nobody to a corporation like them so why would they care.
Great customer service
We have purchased a vacuum and a carpet/hard floor cleaner in the last week. Staff here at our local store in Munno Para were very helpful and gave us discounts on both of these items. They made it easy to buy and pick up through this Covid period.
No delivery !
Ordered a lounge with a part missing .the sales guy Scott from Gordon store told me it should be ready to deliver in 2 weeks and now it's over a month and they can't find the part in the warehouse .Misleading and scam behaviour from their sales guy .I will never trust them
Excellent service! Very nicely surprised.
I ordered gym equipment from harvey norman online. Not only did it arrive in 3 days (including a weekend), but they contacted me every step of the way and even called me to make sure i knew they had delivered it. Fantastic service! The price was reasonable too compared to other stores. Well done harvey norman, you have a happy customer.
Harvey Norman (HN) Ballina Electrical after sales service
Fantastic service, purchased an ASKO, Miele preferred! . HN electrical resolved the issue promptly, Richard & excellent after sales service., thank you!
Really improved TV viewing
This TV is very easy to navigate through the different features. The voice activation is a great advantage. The clarity is superb. One main feature is the how slim the actual TV is allowing it to be mounted on the wall without protruding.
Very happy with this purchase.
Upon entry into the store I noted how visually pleasing the display areas were and also how each section was marked with signage which allowed me easy navigation to the Mobile Phone department which is what I was wanting. There was a large array of mobile phones on offer which offered great choice and many interactive stands to test out these phones. I am not too tech savy and became overwhelmed with choice but was quickly greeted by a sales person who asked me questions on what it was I was looking for and what my needs were when using a mo...bile phone. I explained that I really wanted a great camera, a large storage capacity as I work with emails etc and also I do surf the web and use many social media applications also. I was offered a choice of Samsung, iPhone, Oppo and Huawei to name a few. Upon looking and examining many models I finally settled on a Samsung S21 which offer a big screen with brilliant resolution and exceptional zoom capacity. The phone also has artificial intelligence which allows me to capture shots simultaneously and with a large storage capacity the choice was perfect for my needs.
Extremely happy !
After scrolling many reviews I settled with the purchase of an LG A9 Neo Master stick vacuum. This vacuum is the best appliance I’ve bought in a long time. Vacuuming is no longer a chore. This vacuum is light weight, glides under beds and has a battery that last 40 minute and even better a back up 2nd battery. The only objective is the concern of breaking the plastic lid when constantly opening and closing to empty the dust catcher but in all this vacuum is awsome and I am very happy with my purchase.
Split order was the root cause. Second part of order blowing in the wind. only chatbot. Pathetic!!!!!! Zero service after initial purchase
Questions & Answers
I ordered 1 x MK220 Keyboard/Mouse 11/04/21 by click and collect & have paid for through Harvey Bay Store - no notification as yet !!!!!!
Please can you help me purchase
A lap top computer from Osbourne park
We have been in lockdown and I have had difficulty in line , My local store also has had delivery issues.
The item is ASUS Vivobook S533 15.6 16gb 512
It was on line yesterday for $1398 I have tried to purchase today when stores opened.,
but apparently the price increased this morning.
I have spoken to JD in O’Connor Branch and he is happy to honour the price as lady night,
they have had difficulty in getting stock delivered to sell last week .
He does still not have the stock
He has recommended that I message you cannot ask you to negotiate on my behalf to purchase.
He advised you cannot do this with store without stock, he told me to ask you to call Osbourne park who he has confirmed there us stock available for me to purchase.. I just need to confirm that I can buy at the price yesterday $1398.
I am a long standing customer of Harvey Norman and would appreciate hate you help in this matter.
My phone number is 0439999270
Get an answer from our members and Harvey Norman representatives
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