Harvey Norman

Harvey Norman

 Verified
Harvey Norman
2.1

5,928 reviews

PositivevsNegative
27% · 1,5894,170 · 70%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
2.6
Shipping
1.6
Customer Service
2.6

Reviews

5,928 reviews
Sister
Sister2 posts
  Online

Crap!

OMG! What a disaster! 4 weeks to deliver a pillow. First courie lies about delivering the package, 2 weeks after it was ordered! Online help tells me it's been delivered and 'Have a great day'. You're joking right. It wasn't delivered. Local store takes over after I complain and then they send me the wrong pillow. They won't deliver the right pillow until the wrong one is collected so I complain again. Get the Manager to agree to leave the incorrect pillow with me, like a sorry we screwed up, and send out the correct one in the next few days. All good......it arrives....great.....until I get a call we want the wrong pillow back........Harvey Norman, you suck! Show details
Product Quality
Shipping
Sunny
Sunny
  Retail Stores - Furniture

Warranty

I bought 6-seat fabric sofas with extra cover Green Gard fabric protection cover warranty. When we bought the product it was mentioned that it would cover accidental burn. salesperson repeated the line it will several times, It would cover burn, strain blah blah…
Even I went with my wife to Harvey Norman to inquire about the warranty and how to claim it at Thomastown, we spoke to Matt he mentioned that it would cover burn damages. It was misleading to customers. It is just a waste of money to purchase an extra cover or buy from Harvey Norman at
Thomastown VIC… Show details
Dreyfus
DreyfusMid North Coast, NSW10 posts
  Verified Online
Product Quality
Shipping
James M.
James M.
  Online
M R.
M R.South East Queensland, QLD9 posts
  Verified Online
Kim B.
Kim B.Gippsland, VIC
  Retail Stores - Electronics
Toni C.
Toni C.South East Queensland, QLD3 posts
  Verified Online
Irene B.
Irene B.
  Verified Retail Stores - Furniture

Amazing area manager

I had a bed break within 6months, the manufacturer wouldn't cover the warranty but the store area manager went out of his way to replace the bed at no cost to me. He went out of his way to help me including delivering it himself for free. Greatly appreciated Andrew. Show details
Product Quality
crystal s.
crystal s.
  Online

Money hungry aholes

Disgusted in their slow and painful customer service text chat with long waits and their fund policies! As a consumer you can get Fd Harvey Norman online and your stores! Show details
Product Quality
Shipping
Vic
VicPerth, WA10 posts
  Online

Don't use their online store

Purchased a camera online. They immediately took my money, then cancelled my order a few hours later. Now I have to wait for a refund. Apparently this is very common for Harvey Norman.
Glenn A
Glenn AMurray Region, NSW72 posts
  Online
Glenn A
Glenn A  
More

Update - Yep no call. If I have to drive 40 min to a regional hub, for a purchase, guess where I am not going . correct Harvey Norman.

teetonka01
teetonka01
  Verified Retail Stores - Furniture

Happy

Friendly, helpful and, professional service. Crystal my assistant was so patient and took time in understanding what I wanted in a lounge. I am very pleased with my purchase and will shop there again. Show details
leonief21
leonief21South West, WA5 posts
  Online

APPALLING EXPERIENCE

Purchased a washing machine online. Ordered was cancelled with no explanation although funds were debited from my card. Have send a number of emails querying why it was cancelled. No response except to say refund would take 2-3days!. APPALLING AND DISRESPECTFUL SERVICE. Show details
Kanom
KanomMetropolitan Adelaide, SA52 posts
  Retail Stores - Appliances

Great customer service

Harvey Norman Noarlunga were so helpful when picking out my kitchen appliances for my new kitchen. Also got a great deal on a couch which has electric reclining seats. Was delivered in a couple of days as well. Show details
Katrina
KatrinaFar North Queensland, QLD6 posts
  Retail Stores - Appliances

Questions & Answers

Nola T.
Nola T. · Retail Stores - Furniture

Do you take away old recliner when you bring the new

Marshall
Marshall · Retail Stores - Bathroom & Tiles

We paid $2878 for a spa bath and were told we would get a 10% Harvey Norman Gift Voucher... after paying for the bath we asked for the gift voucher but were informed we had to wait until the spa bath was delivered... this took several months and several weeks after the spa bath arrived we realised we didn't get any gift card !!! Would be buyers please be aware of these marketing practises & promises...

cynthia m.
cynthia m. · Retail Stores - Furniture

Has anyone got the kade / kobe lounge? We ordered one and it’s so hard and not like the display on the floor. Did anyone’s soften up quite a bit ?

See all Harvey Norman questions

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