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Harvey Norman

Harvey Norman

Online, Retail Stores (See All)
2.2 from 5,285 reviews · View Statistics
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Listing monitored by Harvey Norman

Reviews

  • Product Quality
    2.6 (1,396)
  • Return Claim MadeYes (449) · No (1,428)
  • Warranty Claim MadeYes (189) · No (1,209)
  • Product Appearance As advertised (465) · Not as advertised (263)
  • Shipping
    1.6 (414)
  • Customer Service
    2.7 (973)
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Cole S.
Cole S.South East Queensland, QLD
  • 5 reviews
  • 4 likes

Delivery is Disgusting Horr............

published

Ordered a Pressure pump which comes in 2 boxes. They split it into2 deliveries for no reason. 1 arrived Thursday. Rang and was told part B will definately be delivered Friday. App said delivery onboard for delivery today. Stayed home 2nd day for delivery. No delivery. Harvey Norman online rating should be no star. My review for therm is as follows. Disgusting, wretched, lousy, awful, horrible, abhorrent, not worth dealing with.Next time will go back to Reefe pumps Australia.

  • Shipping
  • Incentivised Review No
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Fake Toppik

published

Purchased Toppik .Totally fake products .harvey norman should check their Toppik distrubuter about their products before selling to public absoluerly rip off . ebay is selling cheap in prices and genuine products

  • Product Quality
  • Shipping
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Stu
StuSydney, NSW
  • 5 reviews
  • 4 likes

Gift card needs to be picked up in person. HN couldn’t put it in the tv box upon delivery?

published

It makes no sense that I have to travel 45 mins to get my gift card, you would think Harvey Norman would slide it somewhere in the tv box. The whole online experience is supposed to be fast and efficient but for me to travel in store makes no logic.

  • Incentivised Review No
  • Return Claim MadeNo
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Hannah
Hannah
  • 2 reviews

Great quick response

published

Dealing with Richard smith via emails in regards to an online delivery, quick response about delivery. Shipped from store within 24 hours.

  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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BOUGHT A TABLET ON LINE

published

l ordered a 10'' tablet that was on special, l paid thru Paypal only to be told the tablet was sold out and they are on back order (they were in stock at the time of purchase)l am now still waiting........6 weeks has elapsed and no reply, l have contacted the shop numerous times to be put on hold ...thanks Gerry for nothing!

  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Westinghouse 600mm Stainless Steel Multifunction Oven with AirFry DO NOT BUY!

published
  • Product Quality
  • Customer Service
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Steve
Steve
  • 51 reviews
  • 44 likes

Is Harvey Norman Chadstone closing down?

published

01 August 2022. Seventy percent of our appliances at home are from Harvey Norman. But lately three of the items we need are not in stock. The management are reluctant to stock them and suggest we go somewhere else. Things that are not in stock....Philips air fryer, Sunbeam steam iron and a Braun cordless razor. With the Good Guys and JB Hi Fi next door you would think they would be more polite and try harder. We also buy our laptops, mobile phones and iPads there. But lately I do not feel like a customer.

  • Customer Service
  • Incentivised Review No
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Pvat
PvatGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Unexplained wait time

published

The wait time is just unexplainable. I have been waiting for a furniture item since last 4 months + . Its keeps getting postponed. I thought its all supply chain issues but it doesnt seems to be affecting brands like kogan , temple and webster, ms amara. I would never ever ever purchase furniture again from harvey norman because i can stand the wait time. Product quality and customer service is not bad but the wait time seems to be unreasonable

  • Product Quality
  • Customer Service
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Jess
JessCanberra 2600, ACT

Online cart never allowed purchase

published

After entering all details and the item multiple times into the shopping cart, each attempt to complete the purchase failed and took me back to the shopping cart stage. Fix your online system Harvey Norman or no one will buy from you!

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  • Product Quality
  • Incentivised Review No
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Reviewer
ReviewerMelbourne
  • 15 reviews
  • 33 likes

Franchisee Claire of Furniture Department - Broadmeadows

published
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Manager of tv section yogi is the worst manager I ever spoken I. Castle hill he think is running a calling centre

published

I wouldn’t recommend anything to buy or deal with this TV section the manager is serving zero and when you ask for something they just he just has attitude of saying hey you want to buy or not thats service but their services zero as

  • Product Quality
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Excellent service

published

Waz and Dan delivered and installed my new fridge. They changed the hinge side and had it up and running before they left. Very happy with their service.

  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationMoore Park Supa Centre
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Roy
RoySydney, NSW
  • 2 reviews
  • 1 like

2 weeks on.....still waiting for delivery! terrible

published

I ordered 2 packages 14 days ago. The 1st lot was delivered within 5 days, brilliant, the other half is now lost in the massive blackhole somewhere. Harvey Norman does not know where the package is, logistics company does not know where the package is. It is just a comedy every time I try to contact Harvey Norman. Support ticket open with no reply, 3 sets of chats with no solution to my problem. I will not use them again.

  • Shipping
  • Incentivised Review No
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Rob
RobGreater Melbourne (Inner), VIC

Junk broke within days and broke again and not replaced

published

Took out warranty which was worthless they claimed it was “surer fault” but could not say what it was, took 13 months to inspect. Waste of money, terrible service.

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Mathew D.
Mathew D.Central Queensland, QLD

$698 purchase cancelled within 6 minutes!

published

Went to purchase a laptop on sale through Harvey Norman. I've had previous problems with online ordering but this was the final straw! Went through checkout with my debit card, funds available and confirmation! Then ... Your order has been cancelled due to security risk. Wth? My card is not fraudulent yet again and again I have this issue! So next time I will never order online or in-store at HN. Never! What a pack of mongrel turds. Inconvenienced because now I have to wait 3-5 days to get the money refunded before I can actually get a laptop. Gerry, from me to U, how are you still in business. Never again will I even consider this franchise, and should anyone discuss HN with me, my response will be utter disrespect!

  • Incentivised Review No
  • Product Appearance As advertised
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Questions & Answers

Kaz
Kazasked
Retail Stores - Furniture

Looking at the Leather KADE Lounge, but as we need it L Shaped to our particular requirements, with Electric Reclyners at each end of the L Shape. We have to specifically order the number of seats we require and according to the Sales Person, who was very helpful, will be paying 'a premium price' Anyone else buy this way? Any advice appreciated. He did say for the price we'd be paying it would be assembled when delivered.

No answers
Gerard F.
Gerard F.asked
Harvey Norman

Can I change the Blu Ray DMR-BWT955GL to play multi region discs myself without having to send it to TECHWORKS at Seven Hills? I do not drive.
Is there a firmware/software update?
I did go to Harvey Norman Bondi Junction. I was told it would be sent via Australia Post but it would not be their responsibility if it was damaged in transit.
Thanks
GerardF

No answers
Bev
Bevasked
Online

Hi, I am interested in the Delta bedroom collection but need to know the depth of the mattress well before I commit. Please help

No answers
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Harvey Norman

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