??!
1 photo
Harvey Norman

Harvey Norman

Online, Retail Stores
2.3 from 4,410 reviews · View Statistics

Reviews

  • Product Quality
    2.7 (927)
  • Return Claim MadeYes (295) · No (904)
  • Warranty Claim MadeYes (114) · No (772)
  • Product Appearance As advertised (294) · Not as advertised (163)
  • Shipping
    1.6 (227)
  • Customer Service
    2.8 (651)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Fan

FanGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Very rude customer service

published

Very rude sealers and liars and very unprofessional. They shipped items to me then asked me to pay remaining balance at the door when I was away the called the police when I told them I am coming on my way to pay in the store. They wanted to pull out the items. Then they told the police I stolen the items and I treated them. Harvy Norman stores are full or carnage sellers. They do jot know how to explain. How to deal with customer. They lie to sell very poor class furniture. They show discount but not a true discount. The quality of furniture is Teri me. And very expensive

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationHoppers crossing.
See all answers
Simon B.

Simon B.South East Queensland, QLD

Do not Buy..Un Australian

published

This Company has ripped off the public by keeping jobkeeper payments and are keeping our money to fund their profits. Use them to sort out what you need them go to other suppliers to purchase. Gerry Harvey is all that is wrong with this world...one word, two syllables Scumbag. Come at me please...

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
Marlene M.

Marlene M.Sydney, NSW

Damaged gas lift bed frame and faulty mattress

published
  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMoore Park
See all answers
Shops

Find out how Harvey Norman compares to other Shops

Know better, choose better.

Compare all
Chrissy

Chrissy South East Queensland, QLD

Disgusting Customer Support

published

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline Australia
See all answers

The reviewer stated that an incentive was offered for this review

Karen L

Karen L

  • 10 reviews
  • 7 likes

Deceptive, misleading & unconscionable conduct

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Vee

VeeSydney, NSW

  • 5 reviews
  • 1 like

Horrible customer service, all items overpriced and wont honour price match clause

published

One of the worst retailers for electronics. All items are well over the competitors and they make it near impossible to get a price match. Showed them everything they asked for in their website to get price matched, they still didnt honour it. Instead they claimed that the other businesses are a scam and didn't have stock. I can't recommend this place in store or online. Best try your luck with JB as they'll give you personal customer service and they'll price match majority website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
Geoff

GeoffGreater Melbourne (Outer), VIC

  • 7 reviews
  • 1 like

Harvey Norman Price Guarantee

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Renee H.

Renee H.Perth, WA

  • 2 reviews

Harvey Norman Couch - Berwick Lou 3.5 Chaise - Extremely Uncomfortable, Poorly Designed/Made

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationJoondalup
See all answers
Betty W.

Betty W.

  • 2 reviews

Horrible service disgusting manners ,,style of the beds?? Dirty monkey just like the general managers face

published

Auburn nsw is well know store but discussting service and quality If yourgeneral manager Looks like my grandma lipstick on teeth not on lips imagine the bedding style

Incentivised ReviewNo
Shops

Find out how Harvey Norman compares to other Shops

Know better, choose better.

Compare all
Judy

JudyGreater Melbourne (Outer), VIC

All I wanted was an Invoice!

published

Placed an order, money debited from my card. Delivery within acceptable timeframe, but Tax Invoice - no.
Contact made - we only supply and Invoice after freight have confirmed delivery. So how many more days to I have to wait?
This is the only business I have dealt with that DOESN'T supply a Tax Invoice for goods you have purchased. Will never use them again

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
D B.

D B.Sydney, NSW

Bad service

published

Waited 10 weeks for delivery and they delivered the wrong colour lounge. Delivery driver was rude and management was going to charge me for the return. Will never recommend

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAuburn
See all answers
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 215 reviews
  • 62 likes

Staff are rude and the service is appalling

published

I tried to purchase a Tauris Titan 1800mm TV Cabinet - White for $619 but they refused to take credit card over the phone so I would recommend staying well clear of them and I will be telling another people to do the same because they obviously couldn't care less about their customers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMaribyrnong Harvey Norman
See all answers
Iris

IrisSydney, NSW

Excelente service..thumbs up for Raby

published

Bought my washing machine on Saturday and was delivered the next day by Raby, Very polite, he installed my washing machine, took the old one , very friendly, thanks Raby

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Did not accept online order, they still took the money and I had to call them up to get them to credit card back.

published

Placed on order online using a prepaid VISA gifted to me by my work. Order was not accepted "after careful review". No detail or reason behind their decision but there was no indication at all they are reversing the transaction to refund the card. I had to then call up to get them to credit the card back. Ridiculous thing to do when they cancel the order and that's the reason I'm leaving a review.

A big waste of time and effort. A Hardly Normal experience

Incentivised ReviewNo
BernieT

BernieTAU

  • 4 reviews
  • 3 likes

Excellent result on timber flooring

published

We bought Timber floating flooring from Harvey Norman. For quality flooring their prices compared favourably to their competition. The guys who installed it were fantastic. A team of 3, very helpful and moved all the furniture for us. The installation was a quality job and looks great. Highly recommend

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
See all answers
Shops

Find out how Harvey Norman compares to other Shops

Know better, choose better.

Compare all
Nicole M

Nicole MRichmond-Tweed, NSW

Treadmill purchase - do not buy.

published

Purchased a treadmill from Harvey Norman in 2020, since having unboxed the treadmill we have been contacting them with non stop problems. All the blame is being put on the manufacture. 3 months ago we finally got to the point where they said they would send some packing boxes so I could Rebox the treadmill and send it back and get my money back. After non stop emails and phone calls, I finally get a box arrive (see below photo) not quite the size to fit a large treadmill in but we will try again in a few months.

  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Augustine

Augustine Central West, NSW

Unprofessional and bad services

published

We brought a washing machine $1299 and money debit from my account at 3:13pm on 17th February. We requested to pick up at Bathurst store then they send is a message said store closing now. Then 10pm send us an email said the order is rejected. We went to the store and they said it nothing relate as it online store is different from the store as the Bathurst store is franchise. We requested the online number so we call then customers services explain the situation then they pass the phone to the manager which we have to repeat ourselves explain the situation again. Then online customers service manager name Tara couldn’t help and said payment will refund within 5 workings Day. Horrible

Incentivised ReviewNo
kaushalye P.

kaushalye P.Perth, WA

Not going to order online again

published

I order 50pack of masks and the charged 10$ for delivery .It took almost 15 days to delivery .But I had to buy masks locally because of the delay.I asked to send it back and refund.Nope..they said it delivered within 15days..Unsatisfied

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Janet I

Janet ISouth East Queensland, QLD

  • 2 reviews

Outdoor rattan chairs

published

I always receive great service at Harvey Norman , however dont purchase their exclusive to Harvey Norman, expensive, rattan chairs, if you expect them to last more than two and half years, undercover!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBundall Gold Coast
See all answers
dontguess n.

dontguess n.Greater Melbourne (Metropolitan), VIC

Save your time, don't buy from them

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +1Thumbnail
Shipping
Incentivised ReviewNo
Product AppearanceNot as advertised
Product PurchasedSamsung Q80T QA65Q80TAWXXY (65")
See all answers
Page 1 of 221

Questions & Answers

Christine Leighton smith

Christine Leighton smithasked

Online

Please can you help me purchase
A lap top computer from Osbourne park
We have been in lockdown and I have had difficulty in line , My local store also has had delivery issues.

The item is ASUS Vivobook S533 15.6 16gb 512
It was on line yesterday for $1398 I have tried to purchase today when stores opened.,
but apparently the price increased this morning.

I have spoken to JD in O’Connor Branch and he is happy to honour the price as lady night,

they have had difficulty in getting stock delivered to sell last week .

He does still not have the stock
He has recommended that I message you cannot ask you to negotiate on my behalf to purchase.
He advised you cannot do this with store without stock, he told me to ask you to call Osbourne park who he has confirmed there us stock available for me to purchase.. I just need to confirm that I can buy at the price yesterday $1398.

I am a long standing customer of Harvey Norman and would appreciate hate you help in this matter.
My phone number is 0439999270

3 answers
micheal
micheal

this is a public review forum its NOT Harvey Norman. The public cant help you

Reviewer R.
Reviewer R.

‘cannot ask you to negotiate’.. What does that mean?
Why ‘hate you help’?
Why breach this site’s guidelines?

Service absolutely disgusting

Does that apply to this site

disgruntled

disgruntledasked

Online

Harvey Norman returns policy
https://www.hnprintshop.com.au/corporate-information/returns-policy.html

- for those having trouble returning items
however - they don't honour it - is that legal?

pathetic to deal with...

1 answer
Reviewer R.
Reviewer R.

Seems logical to me

Karinga

Karingaasked

Online

What is the best way to clean Hybrid floor tiles?
Can you use a steam mop?

1 answer
danny
danny

yes i do

Get an answer from our members and Harvey Norman representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.