AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding Harvey Norman is heavily divided, showcasing a stark contrast between experiences in-store and online. Customers who deal directly with helpful instore staff often report positive, efficient transactions, particularly for major appliance and technology purchases. However, a significant volume of negative feedback highlights widespread frustration with online shopping, delayed deliveries, and complicated warranty or return processes involving third-party suppliers. Consumers should carefully weigh the risks of online purchasing and after-sales support before proceeding.
I’ve had a couple of deliveries from Harvey Norman of Hisense fridges, lg dishwasher and Fischer and Paykel washer and drier, Judy helped me with the purchases and she was a great help in choosing my appliances , Thank you Judy I appreciate all your help working things out with me and keeping my appliances as long as you could, I recommend her she… Read more
is great. The delivery boys were very quick and efficient and very nice guys, thank you Anthony and Josh thanks for the extra heavy lifting and your time was very much appreciated. I wouldn’t have been able to do it on my own. I recommend them any time.
My concern is not with Harvey Norman itself, but with the brand and its after-sales support. I purchased an Ecovacs Deebot T50 Max Pro Omni from Harvey Norman. Unfortunately, the machine developed problems shortly after purchase. What has been even more disappointing is the after-sales support from the brand. When a fault occurs, instead of… Read more
providing a straightforward solution, the customer is repeatedly asked to troubleshoot the machine, reset it, record videos, upload them and provide video links. The process is extremely frustrating and time-consuming.
Based on my experience, I have serious concerns about both the reliability of the product and the quality of the manufacturer’s after-sales support.
My suggestion to Harvey Norman is simply this: please be more careful when selecting brands to sell. Product quality is important, but reliable after-sales support is equally important. A brand that makes it extremely difficult for customers to resolve faults should, in my view, be carefully reconsidered before being offered to your customers.
For other customers considering Ecovacs products, I strongly recommend taking the quality of the after-sales support into account before purchasing.
One of the worst retail experiences I have had. Harvey Norman advised that my delivery would be on 20/08/2026. That date came and went, and my order was still not delivered as promised. The delay itself is frustrating, but the lack of communication, follow-up and accountability has made the experience much worse. I should not have to continually… Read more
chase a large retailer for information about an order I have already paid for.
If Harvey Norman gives a customer a delivery date, they should either honour it or contact the customer BEFORE that date with an explanation and a realistic replacement date.
Instead, I have been left inconvenienced and extremely disappointed with the level of service.
For a company of this size, this standard of customer service is simply unacceptable.
Based on my experience, I cannot recommend Harvey Norman and I would seriously reconsider purchasing from them again.
Reviews with attachments
I purchased a lifespan boost 2 treadmill from Harvey Norman Online. When it arrived I unpacked, assembled and then tried the treadmill. After 5 minutes of usage it gave me an E15 code and the motor stopped working. Almost a month ago I requested the product to be refunded due to it not meeting its obligation as a treadmill. Harvey Norman have been… Read more
almost impossible to get any form of progress towards them picking the treadmill up, returning to supplier and then refunding the product. They only communicate when approached. Responding emails feel like they are kicking the can down the road and I have a sense they are gas lighting me. Is it reasonable to feel as though they are not meeting there obligations as a retailer.
DO NOT BUY ANYTHING FROM HARVEY NORMAN ONLINE. The item will sound cheaper but when something goes wrong you get no support nor have anyway of contacting them to address any issues. I bought a Blacklord treadmill through Harvey Norman Online in Sept 2025 and the incline motor stopped working 3 weeks later. Lodged a complaint with them and its… Read more
painful dealing with these guys. Will never respond promptly and nor take responsibility to resolve the issue. Don't be misguided by HARVEY Norman reputation, it's appalling and disgusting customer service. I will be approaching QCAT and Qld Fair trading on this matter.
Avoid Harvey Norman Online Purchases Delivered from a 3rd Party! If the item is not sold is store you cannot return the damaged or faulty item to a Harvey Norman Store. You are stuck dealing with the 3rd party with little or no way of getting the item replaced or money back. The Harvey Norman Online Team don’t respond to email except when pushed.… Read more
They have been avoiding my emails and only responded when I managed to get through to them via the phone. Still getting stuffed around with the Hyundai Air Compressor I purchased over a month ago. It was Damaged during delivery and it has been a nightmare ever since. I’m at a loss how a company as Large as Harvey Norman can take an order Online with upfront payment but doesn’t take any responsibility when the item is delivered damaged. Since when is Harvey Norman exempt from Australia’s Consumer Laws.
- +5
Faulty giantz 36cc petrol leaf blower and vacuum. I bought this a month ago. Damaged inside the box. And of course Harvey Norman online won’t publish my review. The casing wasn’t attached properly, exposed wires at the base of the handle. Went back and forth with Harvey Norman. The last I heard the supplier wants to credit me with $35 and keep… Read more
the faulty item. Offering me a $35 credit on a clearly unsafe to use item is not only unethical it’s unsafe and can lead to personal injuries. Honestly I don’t know if it’s good or not I haven’t used it. But the supplier telling me it’s safe to use when there are clearly exposed wires make me think twice about buying from them. Horrible customer service. Don’t buy it
Harvey Norman Online - Extremely Poor Customer Service – I ordered a product online in April, but it still hasn't arrived, and I haven't received any updates. Recently, I made another purchase—a gaming desk for my daughter's upcoming birthday. I received a call from one of their stores informing me that the desk isn't available and hasn't even been manufactured yet. Later, I got an email saying it… Read more
won't be shipped for another two months. Despite this, they took my money.
When I checked their website again, they're still advertising the same product as if it's available, with no mention of the delay. I attempted to submit a complaint via their online form, but it's been deactivated and still doesn't work video attached.
This experience has been incredibly frustrating. Once this issue is resolved, I will never purchase from this site again. I'll stick to shopping in their local store, which has been great. Avoid their online site at all costs.
- +3
Harvey Norman need to be investigated for using third party backyard service centers as this is not the first time a product has been returned in a damaged state beyond repair, thats further resulted in costing the consumer even more. Neither Harvey Nornan or the manufactures have been able to supply a full detailed report of what was done to the… Read more
item. As a consumer i would expect products to be returned to the manufacture/ supplier for assessment and or repairs not some third party backyard dealer that couldnt give two shits about the care of consumers products. I also Had a HP Envy 360 that was returned to us after being assessed by their third party service center, under warranty in a mangled state beyond repair that cost us as consumers even more. The breville oven air fryer was supposedly sent away with a element/ lack of heating issue that i dont believe was ever repaired as still has heating issue and no one will supply detailed report of initial services done. Plus now damaged as photos show
It comes in a box just like IKEA without the IKEA price. You have to build the whole thing yourself. It took me seven hours to build the shelf. It had multiple imperfections (poor craftsmanship - refer to photo). There's no option to pay extra to have it built for me. It's not what I expected for almost $500. Show details
I was charged $49 for delivery of a vacuum. The Good Guys were charging $11. Harvey Norman refused to match the delivery charge. That charge is excessive and unfair!! They refused to match it. Where’s the customer service you promise?
I purchased a vibrating plate from Harvey Norman online end of May. Received it beginning June. Used my product straight away. Recently, Harvey Norman sent me a request for a review of the product. As the product wasn't safe, I decided to warn people about it & to advise those potential Buyers to study the product carefully before purchasing it. I… Read more
posted my review but Harvey Norman decided to delete it. Now I understand why their product review was 5 stars. It's because they delete the bad ones. Which by the way is only 7. So it you only have 7 good reviews on their website while 1000s of people purchase these products every year, you got to wonder why only 7 reviews. You won't see mine up there as it was a bad one. Their reviews are a sham aimed to trick you into buying their products. I'm deeply regretting purchasing that adwin vibrating plate. If those reviews on Harvey Norman were honest & bad ones weren't deleted, I would have known how much side effects I would have suffered & I would have never purchased it. By the way, my review wasn't inappropriate, I used adequate language & the only reason it was deleted was it was telling people to be careful because it could cause severe trauma & injuries. I think people deserved to know the truth
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I purchased a laptop and got talked into a nortons$400 for 3 years package. In our opinion it is a rip off. It keeps trying to up sell us to do things that are not included in our plan that we thought we were covered for. See attached pic . This amount can be different every other day with ranges from $70 -$180 Despite the fact that the… Read more
salesperson said this is the best and does everything it obviously doesn't. So I believe its a waste of money and deceptive marketing. This was the 3rd computer we have bought from this store and will be the last. So again maybe go elsewhere and don't waste your money.
I purchased 4 lampshades online, and the product received in good condition was great. Unfortunately, one shade was destroyed en route as it was crushed/torn by another box. No fragile sticker was present, which is a surprise given how delicate they are. I was unable to get the dents out, and fixing a tear is not possible without visual… Read more
imperfections. I requested a swap or refund from customer service and they have now provided a replacement shade. Thank you!
I have recently bought this 2 wks ago at FULL price and still cannot fully use it. After assembling and spraying with scotchguard at over $40/can, we have found that one side does not fully retract, it makes a noise then stops at an angle, yes everything was assembled the correct way. We called the shop and they let the people concerned know, that… Read more
was a few days ago and still waiting to hear from them. I expect as many others that when you buy things from Harvey Norman you expect great products considering the high prices they charge, NOT the case at all...
Latest follow-ups
The manager of harvey norman warrnambool is working under the owner [N]. He is very rude. I bought an electronic and wanted to return next day. The manufacturing company can return but he has policy not to return. I spoken to the manager He said the… Read more
owner who sold me the product can sack him if he return it for me. I bought items from this store for over then years. This time is the first I deal with such a person . I advise not to deal with them. Buying from jbhifi or Office work is much much much better. I informed them that this device did not meet my needs. This owner insist he will never return. I called apple and asked other retailers they all accept returns.
Follow-up · They did not bother sorting the matter with me. The business owner is not interested if he loose a customer. I complained to the head office also they never responded.
Defective leather on our lounge purchased 3/2/2023. Our first complaint was in January 2025. It has continued to deteriorate and now there are 3 different areas of deterioration, 2 in the 3 seater and 1 in the 2 seater. My husband and I live alone… Read more
and have not done anything to cause this issue. Harvey Norman has blamed the supplier saying that “This outside the warranty period as well so supplier won’t look at this at all.” Despite warranty periods companies are held responsible for a manufacturer’s fault. They have never inspected the lounge but have constantly refused over an 18 month period to take responsibility for the condition of the leather.
Follow-up · We purchased one 2 seater and one 3 seater Sabella lounge for $5857. When I first contacted Harvey Norman they assured me that the leather would still be in warranty. They then got back to me saying that there was only 1 year’s warranty on the leather. I went into a Harvey Norman store and asked about warranty on leather lounges and the salesman… Read more
Firstly, I refer to Harvey Norman Moorabbin not all stores. I purchased a computer from there minus the screen, Windows 10. I had problems with it from day one, it kept happening all the time. It ended up costing me more for IT call outs then I paid… Read more
for the computer. Finally, I went to V,C.A.T in 2023. It took three years to get to a court date which was 6/7/26. On the 3/7/26 V.C.A.T informed me that it was not going ahead due too...... A. On 17 May 2026 the respondent company was de-registered. B. Proceedings against a de-registered company cannot continue and must be struck out. The name on the order says ( [Name Removed] ) but I believe his name is [Name Removed] something. He called me a few months ago and tried to do a deal with me, I said it was already with V.C.A.T. So, I am over $2000 out of pocket, unless I want to go to a lawyer? what's the point, you think you are dealing with an Australian company but they are franchised to, in this case an Indian. I give up.
Follow-up · Three days before a V.C.A.T meeting which took nearly 3yrs to eventuate I was informed the court case was not happening. The franchisee filed for bankruptcy. This is the end of the story as myself or anyone else cannot do anything. Remember they are all franchised stores, not just Harvey Norman.
Positive reviews
I moved to Bathurst, and along the way my Temper Bed electrical connection was lost. I'm writing a 5 star review for Harvey Norman Bathurst warranty and bedding consultant Vanessa to advise that she did an OUTSTANDING job to get a new connection from Tempur for my bed. She kept me fully informed throughout the process and I'm very grateful for her diligence.
Very grateful customer for the service provided by Harvey Norman at Taylors Beach, Port Stephens. They collected my old fridge which I was unable to defrost prior and being very careful not to damage my flooring replaced it with the new one. The staff helping me to choose and purchase were extremely helpful. Their attention to follow-up communication was exceptional. Many thanks to you all Show details
The quality of the item was to the highest , yes I paid for that , satisfaction was there after putting it together , real timber not manufactured timber , worth a look . Show details
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Negative reviews
This also applies to other stores. When using HN's online system, you can do click and collect, but guess what, when you go to collect it, it can never be found or hasn't been picked in the first place. So, you try avoiding that and just check they have it in stock. Go into the store to collect it and guess what? Various excuses that their online… Read more
inventory doesn't always match what they have in store, or you have a dude from customer service standing next to you, staring at the shelves as well.
When you're there to buy something that is clearly in stock, customer service descend on you, after they've watched you from a distance. I've literally seen them dump a customer and come running over, after I've selected the product, so they can "help you carry that to the counter, Champ!". This is because they want the commission, and their name gets logged against the sale.
Why would I put myself through that? HN should be working harder and smarter for customer's money. Firstly, I know more than the person helping me, I don't buy products without knowing about them first, I've done my homework. Secondly, the people you employ are simply not smart. They look dishevelled and uninterested. Low energy, no knowledge of the products they sell, unless its what's already on the lable.
I decided years ago that I actually don't need HN or other Australian stores. Customer service is terrible, you just don't get it. As a person that has lived on 3 continents, I can tell you that Australia is lagging. In future, I'll keep paying my subscription to Amazon and getting things delivered. Its convenient, its quick, returns are trouble free and I can get multiple things in one order. Today was the last crumble from the cookie, goodbye HN, I shall never spend a dollar there again.
I ordered a craft draft table online. A few days later I received an email stating, that they can’t deliver to my address. My address is in a metropolitan area (In Armadale in Perth WA). It is an apartment which is about 800 meter from a major shopping centre here in Armadale, and they can’t deliver the table? I would understand if I would live in… Read more
a rural area but Armadale? It’s a ground floor apartment, too. So, I’m totally confused and enquired why the delivery is such a problem. Unfortunately, I did not received an answer on this, but there was no problem to get a refund. I’m just glad that I didn’t order any furniture from Harvey Norman when I moved into this apartment 2 month ago.
After purchasing an office chair and assembling it I realised that is was way too low (compared to other office chairs I had bought. Harvey Norman would not refund, they wanted photos, measurements and finally agreed that the measurements were not included on the website descriptor. There was no response again on a refund or return. All that… Read more
effort for a $60 purchase. I bought an IKEA chair instead and tossed the HVN away....don't buy from Harvey Norman Online...they put you through such a rigorous process you just get exhausted!!
Recent reviews
I originality purchased a record player. Within a few weeks, the needle fell off. I returned this and was given a replacement. After a few me weeks, the meme feel off this one. On return, I was only offered a refund once a review was undertaken. A store credit was given a few days later. I purchased another Sony record player that was on… Read more
special. It didn't have a dc power plug. The salesman said that any plug should fit and I should check for a spare at home. Once at home, I found that Sony feature a special 'Sony' DC power source. I then had to purchase one from the internet. Once Sony plug was received, I found that the Sony record player didn't work. A multimeter showed 12v at the point, the bluetoogh light operated, however that was the only part working on the record player. I took the record player back to Harvey Norman, they offered a refund on the player but not a credit (or similar) for the Sony DC power plug that i has to purchase (from others) . The cost of the dc plug was only $25 and it only took two weeks to get, however the whole experience with Harvey Norman definitely leaves a sour taste. Definitely won't be shopping there again. Note, bought a great JBL record player from JB HiFi straight after return to HN. Stoked to be able to play my favourite records with great sound. Thanks JB HiFi for rectifying.
Worst possible customer service, I bought a bed from HN Osborne park and the instructions were misleading to assemble it, on top of it, the side panel was bent. I damaged it while following the instructions and shared the whole story with the photos to the customer service, wasn’t expecting a refund or anything but atleast to acknowledge it. No feedback or atleast a courtesy call, never stepping foot again there. Show details
I ordered a product online, ask to pickup from another location. The website told me Cannington had stock and the estimated time to transfer from this store will be 2 to 3 weeks. It's 10km away mind you. 5 weeks later I call them and our conversation boiled down to: "Nah its our stock! other store cant have it because its our stock!" despite the… Read more
website telling me stock will be transferred in first place.
I know 5 years old with more brain power and discernment. Does not give two damn about the customer experience. All I heard was "If I do not make a buck why should I care".
Harvey Norman is never getting a scent from me again, I hope this review was worth your capitalist high ground.
Please be aware about this Company as they advertise 60 Months Interest Free Where actually Pay Twice the Money, Moreover they get all the Product from China or Asian Countries where they buy for Cheap Maybe Shipping Cost Paid More, On top of this when we enter into Store can see lot's of Poster advertising 60Months Interest Free for every 2meter,… Read more
Where most of the Customer's gets attracted by this Advertisement, On top of this they Put Wordings Like Additional Warranty, Product Care & Installation Charges & also they say all will be Included in Interest Free Where this is Another ripping Company Included Latitude Financial Where we Pay every month Account Keeping Service Charges & In case if we forget for a day they Charge 14% For Delay Payement, Where Comes Interest Free, Harvey Norman Says Warranty on the Purchased Products but there is lots of Terms & Conditions,None of the Customer's got Awareness of this even taking Additinal warranty,Product Care Still Nothing is treated Properly,Moreover if you try to Contact them for Issues None of the Representative answer Genuinely but If you want to Purchase they treat Customer as King, Something goes wrong treated as Beggar, Now I am thankful to ASIC Where they Put Penalty on both this Money Scamming Companies
I wrote the following review for Harvey Norman Liverpool. They refused to publish it stating "Our staff have read your review on the dyson big ball absolute barrel vacuum. We value your contribution but unfortunately it did not meet all our review guidelines." So I wanted to post it here for all to see. Here is the review: I bought this Dyson… Read more
big ball absolute on 26/7/2026. When I took it home and open it, it was missing the the filter. I called HarveyNorman Liverpool to let them know. They told me to bring it back so the can examine it. So I wasted 40 mins driving to Harvery Norman and show them the entire content in the box. The filter was no where to be seen. The guy who sold it to me, told someone to pick up another box and give it to me, but when words get around to others sale people they said that Dyson would NOT accept the returned as it was only missing the filter. So they told the person that sold me the vacuum to "just give him a filter". In which he replied "where would i get the filter from?". then a few minutes later they gave me a filter which was not in a box or any wrapping. I believe they went to the demo model and pull it out of there. One of the sale person even remark ed" you can wash it anyway". I wasn't happy, and didn't want to want to argue so i accepted the the filter and walk away. I am not happy and still questioned myself as to why I accept the demo filter, they should have offer me a new filter in a box or give me a new vacuum altogether as i just bought it 2hrs ago.
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