Reviewer Photos & Videos
- Verified customer
Worst ever customer experience
I bought a furniture from Springvale shop for $5700.
Worst ever experience during delivery, the delivery team was abusive and threatening. They damaged my property which is newly built and 2 months old. Shop was helpful, they tried to pass the blame to the delivery company but in my view Harvey Norman should own yo help me.
I bought few products from Plush.. they were the best..
I never buy from Harvey Norman again
Lack of customer service - faulty washing machine
I bought a $700 Simpson washing machine in the Shepparton store. When it had a mechanical fault about 2 weeks after the warranty expired I was incorrectly advised in regards to further action that should have been taken by Harvey Norman at that time. I was still entitled to have the machine fixed under warranty given the severity of the problem, the short time since I bought it and the price of the item. I'm a pensioner and can't afford hundreds of dollars of repairs for an appliance that should last at least a decade - not 2 years.
To make mat...
No product, no money, no information
I tried to buy a laptop online with a credit card. Harvey Norman rejected processing the order via e-mail without clear explanation, but deducted the full price from my card. I'm keep trying to contact their online security team via e-mail (they have no phone number or any other way to contact), no answer.
What I don't have:
- The product I ordered
- My money
- Any information about what is happening
- Chance to buy the laptop somewhere else as they kept my money
What I have:
- Bad customer experience
Another great purchase from Harvey Norman Maitland. I recently purchased an outdoor setting to add to my Harvey Norman purchase list. Special thanks to Sammy for securing the deal. I was delighted to deal with Sammy again. I found her to be very efficient, happy & a joy to deal with. Her product knowledge was great! Well done to Sammy & again thank you Harvey Norman for stocking top quality products. Definitely be back, top store
Buying a desk top & laptop computer can be scary if your not technically well advanced
We purchased both a new laptop and a desktop computer at Harvey Norman in Hervey Bay. Well for us it was very scary, we don’t know a gig from a ram! However Dale & Eliza did absolutely everything for us! They set up the devices, put our emails into it, our documents were all retrieved from the other devices and installed and we didn’t have to do a thing! They even managed to find the photo we had on the old computer as the desktop background! We can’t thank the team at Harvey Norman enough. Great service and always a big happy smile and a no problems we can do it attitude!
- Verified customer
Worst Customer Service Experience Ever
Ordered a cooktop online expecting it to be delivered to my home as stated on website.
They did not send by freighter instead delivering into the hands of that most useless of delivery options - Australia Post. With item now in transit in Post Office decided to lodge complaint - chat was rude and hung-up after answering their own questions not mine.
Took 3 emails over several days to get a response so that I could lodge a written complaint via email. They set up a case via customer portal which refused to accept my logon details. They were advised twice that I could not access case but was ignored.
Still waiting for cooktop - still waiting for access to lodge detailed complaint.
- Verified customer
You should call it "Product (we don't) Care"
They claim it's not an extended warranty, but they sure like to sell them. I had an insert in my expensive fridge crack through normal use after 12 months, and then again 12 months later.
They just shrugged me off without an explanation telling me it doesn't affect the use of the fridge. It's a simple part and a simple fix, and I'll be stuffed if I should have to pay for it.
Why on earth should I pay all this money for your (it's not an) Extended Warranty?
Excellent Customer Service
I have bought a couple of things at Harvey Norman - Cannington store and never had an issue except for one mattress that was delivered with a few marks. I contacted the store and they responded to me positively with an option of having it swapped right away. The next day I received an SMS with the delivery window and here I go, by end of the day I have a new mattress and all good. Highly recommended.
Tracy-Lee, thanks you! :)
Spent over $10000 kitting out my new place and was treated pretty poorly just rude and huddled together like they were hustling me even know I went there to spend the money I made clear I want all these item's from one store and delivery asap. Just left feeling like they were untrustworthy
Products were very good and easy to navigate the store. Staff were friendly and they have good sense of humor. I like the items I purchased. Easy parking available. Overall very good.
Love Harvey Norman and it's great customer service. The interest free credit card offer helped me kit out my whole gaff with nothing up front. Very happy with the service all round.
- Verified customer
Worst online shopping experience ever !!!
i Order a speaker for a Xmas gift for a friend .. after placing my order using PayPal they sent an email saying ‘ after careful review my order would not be accepted , so I tried again using MasterCard ... again it was not accepted so I sent money so my friend could purchase in store .. after my friend had purchased the item I received an email saying my order was ready for pickup .. then I noticed they took the money from both my PayPal and my MasterCard .. I was able to get PayPal to refund my money right away but 2 moths later I am still wa...iting for my MasterCard credit ..now they are telling me the item was picked up and I know it wasn’t by anyone on my end .. Very curious to know why : after requesting a refund since day one it took them 2 months to say it was picked up ..each time I msg it takes Days to weeks to receive a reply ..
I had a long interaction with a senior sales assistant and was very happy with the result. He was very helpful and listened to my needs. I am very happy with my purchase.
The reviewer stated that an incentive was offered for this review
This lounge suite is perfect
I bought this suite without seeing it made up in the twill material I chose and had to rely on the Salesman, fortunately it was perfect. The delivery people brought it in and assembled it for me.
It is the Gaucho setting with reclining seats and is very comfortable.
Stay away from the Port Macquarie Store
Stay away the port macquarie nsw store customer service is disgusting they are rude will not call you back you will be the one who will be calling chasing your itmes I brought the sage range from them in November 2019 on arrival my chairs covered in black mould , tv unit broken sent back fast forward I had my 2nd tv unit delivered to my home an it yet again was broken called up
you can see is broken mould blue marks on back i called an asked the person who was looking after my case 50 mins later i call back an guess who answered the phone who...
- Verified customer
A complete shambles! No customer service and the product get refunded!
I ordered an outdoor 4pce furniture package online... it is now 3-4 weeks overdue and I can’t get an answer as to when I can expect it to turn up. As with all the other reviews my online queries go unanswered and there are no phone numbers to contact them on. If you get sick of being stonewalled and go in to a bricks and mortar store they say ‘we can’t help you as Harvey Norman online is a completely different business and we have nothing to do with it.’ This is so incredibly frustrating! I just either want my outdoor furniture or a refund, it ...shouldn’t be that hard. Never ever again will I deal with this company. I would rather pay more and go to a company that is honest and professional! I can’t even get hold of someone to give me a refund! Deplorable company.
No backup from harvey norman when buying online
Have spent thousands with Harvey Norman over the years in store with no problems at all.
We wanted to replace 2 shower heads in our bathrooms, googled the items and found Harvey Norman had what we wanted. Unfortunately the Port Macquarie NSW store does not have a bathroom section so we ordered online. The delivery was good, however one of the shower heads was faulty. We sent an email stating the problem and received a reply that someone would look into it. Days later received an email asking which store I had purchased from. I replied that I h...
Fantastic staff, great shopping experience
Recently went to Harvey Norman Nunawading with a view to buying a front loader. We did our research before, however I still had some queries regarding the Samsung bubblewash front loader. The Samsung rep was fantastic, showed me how it works and answered all my questions. We found him genuine and very helpful. Once we committed to the purchase he called over Terry, one of the staff members, who sorted out delivery and payment details, took us to the counter and we walked away very happy. Thank you
The handwritten sign was placed outside Harvey Norman's Albury store on Saturday and read: "No coronavirus in our mattresses, as ours are Australian made".
The sign follows a spike in racist attacks and social media posts in the wake of the coronavirus outbreak, which has so far killed more than 600 people and infected 31,000.
We went to Alexandria store and were served extremely well by John Gharib, the Manager and his staff. when we had an issue with products not fitting on site there was no issue with returns and replacement items - service was IMPECCABLE
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Questions & Answers
I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store
I received a fridge 2 days ago works well though my water bottle in door does not get cold Ive tried different settings everything else in fridge cold but the lower shelf on fridge door does not get cold ?
Hi. I had a minor issue with my new fridge which was quickly resolved using the LG Help Portal online. Not sure if your fridge is LG Brand but all the major companies have an online Help Centre where you can either ring them; chat live with them or email them. Hope this helps.
Is your fridge new from Harvey Norman? If yes there is the warranty. Should your fridge be second hand I had a similar issue and the service man replaced a part so now all good.
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