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No Customer Service to back up online purchase
Ordered a product online and realised later they provided the incorrect product code and I tried to make contact. They offer email and Chat - Chat is a nightmare, the bot takes all your details and transfers to a 'specialist' thing is the specialist never appears, tried twice over two days and gave up. Sent two emails and nothing. Cancelled and requested a refund. Never again Harvey Norman
I ordered an electric blanket on Sunday, Monday afternoon it was delivered. With COVID and slow post I thought it would take a few days. I was very surprised and greatful that it arrived in such quick time.
So I ordered from Harvey Norman Online (laptop) and JB Hi-Fi (phone) the same night. JB Hi-Fi successfully delivered phone in two business days, HNO cancelled order 3 days after ordering and still appears as a pending transaction on my debit card. I used to work at Harvey Norman and held them in high esteem, but this experience is the worst online experience I have had in terms of respect for the customer. The major problem is the pending charge to the debit card that prevents customers from buying elsewhere, I have never had this issue before. I personally think communication and customer service is the issue that needs to be addressed.
- Verified customer
Please the online click and collect is so bad,I brought something for $300 (I’m on a budget and I saved for these) Harvey Norman took my money then 3 hours later they send me an email saying my order has been rejected!!! I call up the taylors lakes store they told me that online security supect fraud,I’ve been using this same card for years and have never had an issue I’m absolutely disappointed no refund still and it’s been 5 days,and after speaking with a friend the same thing happened to her at Harvey Norman taylors lakes, we both came to th...e conclusion that the store didn’t have the item so they cancel your order and use the excuse fraud!! Every bad please do not do click and collect they don’t reply to emails or live chat even head office number just rings out!!!!
Terrible service and customer support
No support and still no arrival of my purchase 3 weeks post ordering. When following up on this, offered no support what so ever. Will never shop here again. Go elsewhere.
The reviewer stated that an incentive was offered for this review
Communication is disgusting
placed order online 28th August.
It stated in stock. Contacted Harvey Norman 5 times with not even an estimate arrival time.
Chat on lone with someone and never get back to you.
Asked for a refund and they stated 48hrs and 4 days later still have not received.
I understand the wlrld situation but lack of communication is unacceptable
Don’t buy software online - just go to the store to avoid delays
Ordered software online because I needed it quickly only to receive a message from HN saying that they are doing a security check on the payment (PayPal) and that would take up to 24 hrs - today they say another 48 hrs. CRANKY!
Install not done as agreed
Criminals, money hungry and bullies Never buy from these people ! I purchased aircons from them and the install location of the unit on my balcony is different to original agreement. During the install I was never informed about the placement of the unit being changed on my balcony. As the installers were leaving I was in total shock to see they installed the unit outside my bedroom window instead of the agreed place of outside my lounge room window. They told me to just build something over it and sit on it with my friends ! It’s blocking my...view and now I can’t put my seating out there properly. They have ruined the only outside area I have and every day I’m crying They also installed my bedroom aircon differently as per originally told but my main concern is having my outside unit moved to the agreed position outside my lounge room window. I’ve phoned, emailed, sent pictures, one staff member called to intimidate me, told me he doesnt believe me and hung up on me. Harvey Norman are telling me they will only move it if I pay for a building certifer to sign off on it. This will cost me many hundreds of dollars that I don’t have as I’m not working and have already paid them over $3000 ! They are hiding behind what’s nothing more than a suggestion of a air conditioner not being less than 900mm from a balcony railing, it’s not a legal requirement rather just a recommendation. I’ve recently sent another long email pleading with them to please just pay for and move it for me but they are now just ignoring me leaving no choice but to take legal action if I haven’t heard confirmation from them by Monday that they will cover all costs in having my aircon installed outside my loungeroom window. I’ve had a independent aircon installer out here that stated these things can be moved and doesn’t see a issue with it, nor does my building manager or the body corporate. The emotional stress they are causing is surmountable, many people are now coming to me telling me of there bad service with them including someone in my own building not surprisingly !
Paid $2217. Order not accepted??!
As mentioned in the title, I made an online purchase ( $2217 ) for a television, I almost immediately was sent an email saying ‘after careful review, your order has not been accepted.’
Ok. If that’s the case, why take the money out of my account, just to then reject the purchase? As of writing this, I am still waiting for my refund and an answer as to ‘why’ my purchase was rejected? I’ve contacted them several times via email, and the abysmal chat option on their website but to no avail. Worst retailer ever.
The item took weeks to arrive.
It arrived in a tattered, broken box that was held together by sticky tape. The product felt brittle from day one.
It worked for a few days, before breaking down. I can hear something rattling inside it.
I emailed Harvey Norman about the problem. The automated reply said I would get a response within 48 hours. More than a week later, still no response.
I then requested a call back online. Missed the call. They did not leave a return number and said they would call back instead. They never called.
Worst online shopping experience In years
The Online store is very messy and congested not to mention very slow and inconvenient. I purchased a new laptop and paid only to get a notification a fedd we’d days later telling me there’s a wait on the product because it was sold out....... I asked for a refund as I wasn’t willing to wait and found the same one somewhere else. it literally took them weeks to refund my money. Never again
Worst online purchase experience I have ever had
My online order was supposed to take a couple of days, once this time had passed and they were unable to tell me how much longer it would be, I asked for a refund, which they said would take 24 to 48 hours to process. I contacted them around 7 times over 3 weeks, each time they were very slow to respond and simply said a refund is being processed. I finally raised an issue through PayPal and after 4 weeks finally got a refund.
- Retail Stores - Appliances
- Verified customer
Product sold not as described
I bought a vacuum cleaner from Harvey Norman. On their website it's clearly described what comes in the box (please look at the image attached - I highlighted their offer in red). However, when I picked up my product, some essential parts (Clips with 2 Rubber and 2 Brush Inserts) were not there. I returned the product to the store but I was told by the manager (introduced as [name removed]) and a sales person (introduced himself as [name removed]) that I was wrong because the product comes with 1 clip - 1 rubber and 1 brush insert ONLY. They to...ld me that it didn't matter how the product is described on their website because their store sells it with one clip only. This just doesn't make any sense; and even more, selling products not as described is kind of illegal. On the bright side, I was able to process my refund. However, the 30 minutes wait for the refund paper and the whole "you are wrong" blaming, won't make me buy things from Harvey Norman again. Disrespectful and ignorant customer service.
lounge poor quality
very poor quality leather lounge , would not help with the consumer guarantee regarding going out of shape, this lounge is manufactured in china,Harvey Norman expert said this is fair wear and tear. and that they would not repair or replace.
Excellent customer service
We recently did a bathroom Reno , and purchased all our products from Harvey Norman Penrith. Ryan Ely helped us with our selection , he had a sound knowledge , was very helpful in making our decision with what we bought.
Excellent in customer service ,we were very impressed with him. Thanks Ryan for helping us .
- Retail Stores - Electronics
- Verified customer
Lenova ideaPad S340-OP Computer with Microsoft Office
WARNING BEWARE WHEN PURCHASING a Lenova computer with Microsoft Office . I have returned this DEVICE THREE times for repair, its still not fixed. They blame Microsoft Office which was purchased through them, Word and Outlook CANNOT BE USED, they wont do anything about that despite us also having purchased "36 months Product Care Replace" Care No:PC-0103100947328. EXPIRY 29/04/2024.
Hopefully this is NOT THE END.
Lied to me
Purchased an oven from harvey norman discount store and I asked why price reduce and was told only due to box damaged. When my installer installed we found a repair slip in the paperwork for the oven.
MacBook Pro and $549 dearer than Apple themselves
Loading this up for a friend who's pretty disgusted.....
Pretty damned annoyed at Harvey Norman Noosaville from a purchase yesterday.
I purchased an Apple MacBook Pro, a large purchase yes, at $3898 retail. Turns out it is only 8th Gen not 10th Gen processor I was after, and not even confident I actually received the model I thought I had paid for. either., quoted at $3898.00. I haven't opened it yet and nowhere on the box does it mention the processor size. I mentioned I was coming in for a look only and to suss out which model and...
- Verified customer
Harvey Norman is a robber
I bought PowerTrain Adjustable Dumbbell Pair 20kg. These are the cheapest and unsafe dumbells I have ever seen in my life. It has been only 1 Day I received the product. I was busy at work. Today on Friday evening I opened the package and put everything in my room. When I finished my work I took the dumbells out of the weight I wanted to do, the front weight plate was down of one set while the second dumbbell was ok. I saw that the two plastic strip which holds that plates one of them is broken which means the first plate can not be fitted. The...second Dumbell set has one of the sliding strip bent. Luckily, I didn't lift the dumbbell, it could have broken my feet or leg. So both of the sets are faulty. Please see attached images for detail. No support nothing. Harvey Norman online has zero Support, I am chasing them from 8 days now. I feel so bad that I spent 800 dollars and these are sitting in front of my eyes every day. No phone number, only Facebook and Whatsapp Support Channels. Someone will reply to you once and then disappear and will reply after 5 hours. I am going to take this matter to ACCC, Consumers Affairs, and possibly to VCAT too. I am told them someone will contact me and refund me the money but the wait is never over. I am still waiting. They told me that they are waiting for the supplier.
Lenovo Chromebook C340 - Buyer beware
I purchased two of these for my kids today via click and collect from harvery norman Maribyrnong. Opened the box and one had a smashed screen and body was bent. Took it back to the shop and they refused to exchange. They said because the box wasn't damaged it not their fault. They called back and said Lenovo wont give a refund either because they say every item checked before it leaves the production facility..... (not their fault they say)
They simply refuse to refund or exchange even when we called them minutes after being handed the box.
I had no choice but to buy another one and they said take the issue to the ACCC
What customer service that is!
Questions & Answers
Hi, I ordered a new “ Beatrice” bed 3 weeks ago, but have just lost my job due to Corona virus. The bed was $1999 and I paid a $400 deposit, can I cancel the order? And will I get any money back?
Hi I placed an order for a suite just a week ago but no longer need it I paid 500 deposit what happens now?
How do I make a claim? I ordered a product 18th June was to be delivered 24th June. I’ve sent many many emails to both HN & the courier company to see where it is. I’ve had conformation from both the courier & HN that my item is lost. That was on 9th July but I can’t get any one to take this seriously or to call me back. I’m beside myself I’ve made many requests for someone to call me to no avail. Help please.
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