Reviewer Photos & Videos
Very rude customer service
Very rude sealers and liars and very unprofessional. They shipped items to me then asked me to pay remaining balance at the door when I was away the called the police when I told them I am coming on my way to pay in the store. They wanted to pull out the items. Then they told the police I stolen the items and I treated them. Harvy Norman stores are full or carnage sellers. They do jot know how to explain. How to deal with customer. They lie to sell very poor class furniture. They show discount but not a true discount. The quality of furniture is Teri me. And very expensive
Do not Buy..Un Australian
This Company has ripped off the public by keeping jobkeeper payments and are keeping our money to fund their profits. Use them to sort out what you need them go to other suppliers to purchase. Gerry Harvey is all that is wrong with this world...one word, two syllables Scumbag. Come at me please...
Damaged gas lift bed frame and faulty mattress
I purchased a gas lift bed and mattress from Harvey Norman Moore park in November, delivered January 28, 2021. I firstly noticed on visual inspection of the mattress that it was largely dipping away from the sides and that it was very uneven across all fields of the mattress. Physically, when you lay on the mattress you roll toward the centre. I was told by their Customer Service person to contact the manufacturer myself that being - AH.Beard at Padstow. I emailed them many photos as requested and they never made contact. I emailed them after a...week and they advised they received photos and due to obvious dipping/damage they didn’t need to send out a person to inspect it they would just come and collect it when they could get a truck. The first available date was given as the 4th March (which at the time was another 2 weeks away) I was advised it was only being collected for repair (not replaced) I would get a loan mattress whilst they take it apart and correct the damage which I find appalling. I paid for a brand new unmanaged mattress not one that was faulty and needed repairs. How did this pass quality control? (The mattress is a Regent Firm and cost $5,100.00) I have now found the support framework underneath the bed has a bend in it. I forwarded photos to Harvey Norman last week as requested and called this morning, to be informed no-one has had time to check their emails since last week so they will get back to me. I have shopped at Harvey Norman, Moore Park for many years and have always been happy with the service. I have waited 20 years to buy a new bed and couldn’t be more devastated that I have a faulty/damaged mattress that wasn’t immediately replaced and a now a damaged bed frame. The mattress is extremely heavy, however I was assured it wasn’t too heavy for the gas lift bed when I bought it. I really hope this message makes a difference to someone else who is about to spend nearly $9,000.00 with Harvey Norman. Be very very careful because at this stage they are in breach of many customer rights. I will be escalating the matter to the Department of Fair Trading as I am sick of the run around and sleeping on the floor.
Disgusting Customer Support
Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!
The reviewer stated that an incentive was offered for this review
Deceptive, misleading & unconscionable conduct
In the course of purchasing a computer & other items (>$1000) at a store in Brisbane’s south, the salesman asked if I needed to review my Optus plan. I advised that I paid a total of $69 per month ($55 plan + $14 insurance). He advised that he could save me $10 per month & get me an extra 20GB, and I’d only pay $59 per month. I now find that I have been ‘signed up’ (I have never seen a written contract let alone signed one) to a $73 per month plan, because he very conveniently failed to tell me that the $59 per month & ‘saving’ of $10 per month...excluded the $14 insurance. I was clearly lied to & my attempts to hold both Harvey Norman (via Brad the store manager) & Optus (via Thomas the customer service expert in Adelaide) were met with ‘can’t’, ‘you need to’ & ‘it's not our fault’, even though several times during discussions with Brad of Harvey Norman he admitted that his salesperson had ‘stuffed up’, said he intended to ‘give him a big kick up the pants’ & agreed that the salesperson’s behaviour was ‘very naughty’. I am left out of pocket & left with no option but to spend even more time & energy fixing the serious ‘mistakes’ of those to whom I have paid considerable amounts of money recently & over the years. Absolutely disgusting conduct.
Horrible customer service, all items overpriced and wont honour price match clause
One of the worst retailers for electronics. All items are well over the competitors and they make it near impossible to get a price match. Showed them everything they asked for in their website to get price matched, they still didnt honour it. Instead they claimed that the other businesses are a scam and didn't have stock. I can't recommend this place in store or online. Best try your luck with JB as they'll give you personal customer service and they'll price match majority website.
Harvey Norman Price Guarantee
I was looking at buying a product that is retailing in many shops at $319. The Best price was $299.
So I ring Harvey Norman after reading the terms of their Price Guarantee and it met all their criteria, and I did this for the convenience of not having to drive for 15 minutes to pick it up, as there was HN 5 min away.
They said they wouldn't change their price to $299 because it was below their cost price. We discussed that the store selling was making a profit and HN had better buying power, we discussed that 200 meters away from their store i...
Harvey Norman Couch - Berwick Lou 3.5 Chaise - Extremely Uncomfortable, Poorly Designed/Made
Grey Couch - Berwick Lou 3.5 Chaise + 2 seater + Ottoman $2199 plus fabric protection $339 Product Number OGBERDL1STO
I bought the above couch from Harvey Norman in February of 2020 and regretted it very quickly.
I made several attempts to get in touch with them about it being very uncomfortable to lay on, as well as being poorly made with inferior foam etc. The couch itself is constantly putting my back out when I lay on it. My chiropractor on one occasion asking me what I had done to my back to have it in such bad condition from the previo...us month to this one. I replied, 'I bought a new couch and it's so uncomfortable.' Along with being uncomfortable, the cushions on the couch are constantly slipping around and sliding off. The chaise is unattached and moves away from the couch every time I sit on it. The edges of the cushions on the seat are rounded, making sitting on it or laying on it difficult because I always fall between the cushions down into the cracks, causing the cushions to slide even further and more discomfort. The back cushions are very saggy and difficult to lean against. I spoke to the owner of the Harvey Norman store where I purchased it and he requested photos. After viewing the photos he phoned me and told me there was nothing he could do. He felt the couch was in very good condition, and it was just expected that I should reposition the chaise and cushions after each time it had been used. He told me to be careful where I sit when on the couch so that I don't fall between the cushions. He had no comment for me on the comfort level, other than to say he had sold hundreds of these couches and I was the first person to complain. I informed him I did not believe this at all as we have three other couches in various parts of our house and this is by far the most uncomfortably designed and poorly made. I felt he was uncaring and unhelpful. A couch is expected to last at least 5-10 years. I regret spending over $2500 and being stuck with one like this for that long.
Horrible service disgusting manners ,,style of the beds?? Dirty monkey just like the general managers face
Auburn nsw is well know store but discussting service and quality If yourgeneral manager Looks like my grandma lipstick on teeth not on lips imagine the bedding style
All I wanted was an Invoice!
Placed an order, money debited from my card. Delivery within acceptable timeframe, but Tax Invoice - no.
Contact made - we only supply and Invoice after freight have confirmed delivery. So how many more days to I have to wait?
This is the only business I have dealt with that DOESN'T supply a Tax Invoice for goods you have purchased. Will never use them again
Waited 10 weeks for delivery and they delivered the wrong colour lounge. Delivery driver was rude and management was going to charge me for the return. Will never recommend
Staff are rude and the service is appalling
I tried to purchase a Tauris Titan 1800mm TV Cabinet - White for $619 but they refused to take credit card over the phone so I would recommend staying well clear of them and I will be telling another people to do the same because they obviously couldn't care less about their customers.
Excelente service..thumbs up for Raby
Bought my washing machine on Saturday and was delivered the next day by Raby, Very polite, he installed my washing machine, took the old one , very friendly, thanks Raby
- Verified customer
Did not accept online order, they still took the money and I had to call them up to get them to credit card back.
Placed on order online using a prepaid VISA gifted to me by my work. Order was not accepted "after careful review". No detail or reason behind their decision but there was no indication at all they are reversing the transaction to refund the card. I had to then call up to get them to credit the card back. Ridiculous thing to do when they cancel the order and that's the reason I'm leaving a review.
A big waste of time and effort. A Hardly Normal experience
Excellent result on timber flooring
We bought Timber floating flooring from Harvey Norman. For quality flooring their prices compared favourably to their competition. The guys who installed it were fantastic. A team of 3, very helpful and moved all the furniture for us. The installation was a quality job and looks great. Highly recommend
Treadmill purchase - do not buy.
Purchased a treadmill from Harvey Norman in 2020, since having unboxed the treadmill we have been contacting them with non stop problems. All the blame is being put on the manufacture. 3 months ago we finally got to the point where they said they would send some packing boxes so I could Rebox the treadmill and send it back and get my money back. After non stop emails and phone calls, I finally get a box arrive (see below photo) not quite the size to fit a large treadmill in but we will try again in a few months.
Unprofessional and bad services
We brought a washing machine $1299 and money debit from my account at 3:13pm on 17th February. We requested to pick up at Bathurst store then they send is a message said store closing now. Then 10pm send us an email said the order is rejected. We went to the store and they said it nothing relate as it online store is different from the store as the Bathurst store is franchise. We requested the online number so we call then customers services explain the situation then they pass the phone to the manager which we have to repeat ourselves explain the situation again. Then online customers service manager name Tara couldn’t help and said payment will refund within 5 workings Day. Horrible
Not going to order online again
I order 50pack of masks and the charged 10$ for delivery .It took almost 15 days to delivery .But I had to buy masks locally because of the delay.I asked to send it back and refund.Nope..they said it delivered within 15days..Unsatisfied
Outdoor rattan chairs
I always receive great service at Harvey Norman , however dont purchase their exclusive to Harvey Norman, expensive, rattan chairs, if you expect them to last more than two and half years, undercover!!
- Verified customer
Save your time, don't buy from them
I bought a TV when it was on sale everywhere. Chose to buy from Harvey Norman because it says delivery within 14 days. While the other websites either showed out of stock or promise to deliver in almost a month. Now it's been a month since my order from Harvey Norman. No update at all. I tried to reach them from the online chat, they wouldn't provide an estimate delivery date. Then I asked for their phone number because I want to report to consumers affairs Victoria. They replied that they don't have a phone number, but I'll receive an email fr...om them. Now it's been a week. Still haven't heard anything from them. The TV I bought is shown as in stock and delivery within 2-4 days now on their website, and returned to normal price. Given the low stock of that TV I'm suspecting that they'd be happy if I cancelled my order so that they can sell it at a higher price than what I paid.
Questions & Answers
Please can you help me purchase
A lap top computer from Osbourne park
We have been in lockdown and I have had difficulty in line , My local store also has had delivery issues.
The item is ASUS Vivobook S533 15.6 16gb 512
It was on line yesterday for $1398 I have tried to purchase today when stores opened.,
but apparently the price increased this morning.
I have spoken to JD in O’Connor Branch and he is happy to honour the price as lady night,
they have had difficulty in getting stock delivered to sell last week .
He does still not have the stock
He has recommended that I message you cannot ask you to negotiate on my behalf to purchase.
He advised you cannot do this with store without stock, he told me to ask you to call Osbourne park who he has confirmed there us stock available for me to purchase.. I just need to confirm that I can buy at the price yesterday $1398.
I am a long standing customer of Harvey Norman and would appreciate hate you help in this matter.
My phone number is 0439999270
Harvey Norman returns policy
- for those having trouble returning items
however - they don't honour it - is that legal?
pathetic to deal with...
What is the best way to clean Hybrid floor tiles?
Can you use a steam mop?
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