Hayward SwimClear Cartridge Filter C200S

Hayward pool system will let you down – We purchased a Hayward pool filter and pump when we bought our pool in 2018. We bought the top of the line products at quite a high cost but thought it was best to fork out more money if the product was going to last. Everything went well for the first few years. However, the pool started going green in the third year and the filter now makes a… Read more

noise like a very loud foghorn when it starts up. I have read a number of online posts saying that other customers have had the same issue with the filter and that it is likely to be a design fault that Hayward are aware of. I spoke to Hayward and they sent out a pool expert to look at the filter. He didn't really know what was making the noise and tried a quick fix to tide me over until he could come back. He also told me that I needed a new salt cell as it was not producing chlorine (cost to me $660). Nearly 3 weeks later and no sign of the new salt cell (pool is now going green) and the filter still makes such an awful noise on start up that I have had to apologise to all the neighbours. I contacted the pool expert and said his quick fix didn't work and the filter was noisier than ever. He said he would inform Hayward. Supposedly according to the pool guy Hayward now want me to pay for a new filter element. I asked how they knew that was the issue as he hadn't suggested that when he looked at the filter, he did not reply. I am very disappointed that my very expensive pool equipment has only lasted for 4 years. This is not good enough and Hayward should be making a huge effort to rectify it rather than making the customer pay for something that is clearly a design fault with the product. Furthermore having to replace the salt cell after four years is also ridiculous. I really thought Hayward products were superior and did not think I would have to fork out a lot more money after such a short period of time.