Healy Questions & Answers

I very much doubt it. I have not had any noticeable results with anything. However, I would look into the benefits of Castor Oil particularly as a compress.

Hi Doris, sorry to hear you have had issues. We can certainly help to get your issues resolved. Have you contacted Healy Customer Care team? Your device comes with a two year warranty so if your device is still in warranty and you contact support they can help you to resolve any issues, and if your device is faulty they can also replace it for free under warranty. This review site is for Australia and Healy's Australian customers. Which country did you purchase from? I can advise you of your local Customer Care contact if you can let me know which country you purchased from.

My device also does not work anymore and I want a refund

Hi Alicia, please send a private message on here to us with the email address of your Healy account and I can arrange for you to be assisted.

I agree don't waste your money.

Your sponsor is meant to show you how to use it and there are manuals on the site when you log in. There are heaps of fb groups just search Healy I finally got the bank to get my money refunded

I have been waiting to send my faulty product back for refund after delivered 4months fro purchase 18months later still waiting for a refund....all the best AMY I hope your experience is much better than mine

I hear you on that and I am so disgusted with this company I am looking to go legal and would be great if I could get as much information and details of tickets and responses.

Hi Amy, we certainly have additional support available to help you. You can join the Healy World Australia and New Zealand Facebook group here: external link . You can also contact the Healy World Australia and New Zealand Customer Care team for support here: external link 

Hello yes I would be interested to know more about a class action against Healy. I have one week left to return my for full refund but it doesn’t appear I will received a refund

I've just sent you a private message. If you can send me your email that would be great. Thanks

I'm interested also :(

Yes definitely

Hi Carol and Gemma, sorry you've had a bad experience also. I'll PM you. Thanks Hedley

I’m giving them until Monday to reply to my emails. It’s going on 4 months now and I have received it nor a reply. If I hear nothing of great value, I will be interested in legal action... and starting with the ACCC.

Im interested too

I am interested also !!!!

Hi All - unfortunately we're one of many. I got a refund through my bank but I've set up a Facebook group called Healy Class Action and that has been a great for support for people who have struggled to get help from Healy. I would recommend joining. Thanks

I’m having the same issue :(

I sent mine back and am still waiting for a credit! I have been getting NO REPLY emails that suggest i log in to Healy, funny thing is that my account no longer exists! No phone number or email to contact anyone. I found the facebook group lets hope it gets us somewhere!

Sorry to hear your about experience. I got my money back by making a claim against them through my bank. Try going to your bank and finding out whether that's possible.

I haven't heard about any legal challenge. It took us three months to get product. The problem is the company is so keen to make sales that they haven't done the right thing and stop all sales until they get their production and distribution efforts sorted. They acknowledged there were major problems many months ago, but nothing changed.

I'm one of the many who have been scammed by Healy. I'm wondering if anyone has started a class action lawsuit against them? We only need seven people to start a class action and I know there are many others. Would anyone be interested?

There are a few options your sponsor should also know. I believe they have more support out of WA now so hopefully the customer service challenges will start to get actioned a LOT quicker.

What are the options ?

Zero aftersales service

I’d agree - it’s below average. BUT there are many groups that offer so much help. Do you need some help?

Hi Kobe, thanks for you message. I do need some help, my Healy blue tooth is not working on the device, its not my phone, its the device. Can you suggest anywhere I could reach out to see if they could service my device as I get zero response from Healy service. Disgusting.