Hearing Australia

Very upset that they charge a maintenance fee. I hope all pensioners know that you can get it all for free at Bay Audio. Hearing Australia didn't seem to be too worried about losing me as a customer.

This is my second review on HA. Further to my previous review I have given HA the opportunity to repair one faulty aid and then get both of them working. Well, congratulations on wasting three hours of my life going through a hearing test, fitting, tuning etc. only to have the “repaired” aid which had the “newest technology fitted”, last for 50… Read more

hours (that includes charge time) before it simply died. Nothing. Dead. 50 hours. I was not amused. HA offered me a replacement pair, why would I want two more of these bits of trash, new or not? When I told them to shove that idea where the sun doesn’t shine, they came back with an offer of another brand which were basically down market trash. HA have outlined to me how “great and helpful” they have been in an attempt to paint themselves in a better light. Sorry, no matter how hard you try you cannot paint a pretty face on a t#rd. Looks like this will be settled in the courts. I’ll keep you posted

Have been dealing with Hearing Australia in Lismore, NSW, for a few years now. The staff - audiologists and office staff - are uniformly competent and very obliging. Have great confidence in them. Have seen many negative reviews here, which seem to reflect that crucial factor - the staff involved. HA Lismore is staffed by helpful and caring people, and it shows. Other places haven’t been so lucky, it seems.

Not a happy chappy – I have to start and say generally I have no gripes about some of the services offered. I have one aid which the tube is cutting into my ear which has been like that for 2 years now, it it has been bought to their attention but gets fobbed off. Secondly the other aid seems to spend more time away getting fixed than I do wearing it. I’m getting to a point where I want another provider. Show details

Great Customer Service – Bryce and the team at Campbelltown could not have helped me anymore! Absolutely brilliant! Professional, quick and nothing a problem. I would highly recommend them

Had my first ever hearing test. I could clearly hear the front reception staff talking AND the audiologist moving his mouse around on the desktop, making it very difficult to hear the words/sounds. Surely this was not going to give an accurate result? Disappointing.

Hearing Australia used to be the forefront of hearing care but this has changed. The company has focused on prioritising profits over care following a failed computer system update. Cost saving measures mean you will be fitted with ‘Hearing Australia’ branded hearing aids which are using technology from a hearing aid company called ReSound.… Read more

These devices have connectivity issues and often need repair. They are also very difficult to have adjusted by other providers should you wish to go elsewhere for help.

Wait times are long and services are becoming more limited as staffing issues become more prevalent with many experienced people leaving. Please be wary when considering this pathway. May I suggest being reviewed by an independent provider who can recommend a variety of products based on your need and budget, rather than being ruled by sales and incentives. There is too much emotion and financial burden at stake to roll the dice on your hearing health.

My elderly morher has been using Hearing Australia for years and she can’t hear anything when she goes in they tune it but as soon as she leaves it never works properly loud noises in ears. Do not recommend.

Very Happy with Service from Victor Harbor store, Isaiah so helpful taking the time to explain everything, especially as I was dead set against having hearing aids I have completely changed my mind now, wished I went in sooner.

TL/DR: Don't go here, just accept the wait time and get a free hearing test somewhere else cos that's all these guys will give you anyway and they'll charge you ~$200 for it. The condescension is free. Not very happy about my experience. Had specific questions about tinnitus and hearing sensitivity so instead of just booking online I waited on… Read more

hold for ages to actually speak to a human and ask them questions, such as: Can you confirm with tests if I actually have tinnitus? (they answered yes) Can you tell me what frequencies it is if I have it (again, yes) Can I speak to the tester about hearing sensitivity issues? (yes). They said it would cost me $196. I asked more questions: Can I get a consession with a health care card? (Another yes, down to $136.50, also stated in the appt. confirmation email) Do they take Private Health cards? (Yes again).

Now bear in mind, you can go get a free hearing test at a lot of places. You just have to wait a few weeks. In my case I was willing to pay $136 to see someone within a week about a specific issue, chose Hearing Australia based on this phone call. Big mistake.

Firstly after confirming my booking, I got sent an email with directions and a map pin that were in completely the wrong building of a massive shopping complex. When I finally found the place (almost by luck), I was given a basic hearing test in a room that wasn't sound proof, so I had to try and listen for tiny minute sounds over people speaking in other rooms, noisy computer fans etc. There was no test for tinnitus, I still have no idea if I actually have it let alone what frequencies it may be at, my attempts to discuss my hearing issues were met with polite smiles and nods and no helpful information at all, & my concerns about sound sensitivity were dismissed as hypochondria.

For this I was charged the full $196. They refused to look at my health care concession card, or my private health, they didn't even give me a proper invoice - just the eftpos receipt. Almost $200 on a basic hearing test that I COULD HAVE GOT FOR FREE, and no useful diagnosis at all one way or another re tinnitus.

Best avoided.

Interesting experience booking an appointment. Was travelling in Western Australia when AH rang to book my husband in for an appointment in Queensland (home state) in 2 months’ time. They booked him in for a 9am appointment - time appeared automatically in my diary as 11am, which hubby arrived for and was 2 hrs late.

I got hearing aids 5 years back and they could only connect to an iPhone because the HAs used a proprietary bluetooth protocol! bummer! I was told by HA on multiple occasions that when I updated to the new hearing aids that they would have general bluetooth connectivity to multiple devices!!! It was the ONLY reason I upgraded. Unfortunately, the… Read more

new hearing aids did not connect other than to an iPhone! What a rip-off! I had to pay $270 for a dongle to connect my hearing aids to my laptop! I also paid $8.00 over the internet for a similar product to connect my TV rather than $330 for a property dongle for the TV.

If the hearing aids had general bluetooth rather than proprietary bluetooth it would be an “upgrade” and I would have saved $300.

Don’t trust what HA says get a second opinion.

Really, really disappointed!

The staff at Hearing Australia were kind, caring and friendly. My results were explained thoroughly and I was provided with a report for my records which I appreciated. I am extremely disappointed however, at the lack of capacity to claim this service through Medicare despite meeting criteria according to Medicare (referral from GP, individual… Read more

hearing assessment, provision of results back to GP etc.). The receipt for my $195 (for a 15 minute service) even stated the practitioner's Medicare provider number. I wonder if I can buy shares in this company....

Cairns branch lacks professionalism and empathy, as well as accurate information. Staff turnover is high, as you would expect. Unfortunately it is the only place for govt funded pediatric hearing aids in the region. If you have other options please go elsewhere.

Made an appointment 5 weeks in advance at the Swan Hill branch, drove 150 klms round trip to that appointment today to find the person that they had booked me with had left. There had been no attempt to cancel the booking or reschedule the booking, they literally did not know what they were doing. I walked out, if they can't handle their bookings I can't trust them with my hearing

I purchased two Signia hearing aids on 14th October, 2021. Both units have been replaced TWICE since this date and I am also continually visiting the store to get the receivers replaced. The last two times I have had to pay $225 to get them fixed. Hearing Australia has refused my request to lower the repair cost even though the products are not of… Read more

merchantable quality. Due to my fixed income it will get to the day that I will be unable to pay and my units will be broken and useless. A double replacement over 3 years and 4 months is not satisfactory from a firm that prides itself on customer service.

Poor quality and poor customer empathy – Hearing aids had a problem from day 1 and have been back 4 times and had them sent away only for them to stop doing what they are supposed to every couple of weeks. We want our money back but keep getting fobbed off and waiting on them to call back with appointment to discuss. Would never recommend them at all.

Worst customer service – Worst customer service I’ve ever experienced. They were unhappy I had to reschedule my daughters appointment gave them a date to reschedule months in advance, apparently they can’t offer any other dates for the year.. so now we sit on a wait list

Pathetic service – Was told that I had not paid for maintenance repaid after checking bank statements produced copy of payment after 4 weeks eventually got refund now sent a invoice for payment 7th December 2024 get a email on 6th December now policy cancelled THIS IS A GREAT WAY TO KEEP A COSTOMER

Lot to be desired – Not impressed with the service. Had behind the ear aids fitted after a test. Seems my hearing cut out around 6000 Hz. And guess what, so does the hearing aid. Frequency response cuts out around 6000 Hz. So what was the point of my aids? I persisted for a while and soon ran out of batteries. Advised I could get free batteries via their website. OK… Read more

but forgot to point out that there is a fee of some $52 pa for this. Not mentioned earlier. Disappointing really, but what can be expected from a government service. Will most likely try another provider at some stage in the future.

Cheats and dishonest – Absolutely disgusting and deceitful people. Selling the most expensive blue tooth capable hearing aids to my 98 year old mother then telling her she has to hold the phone to her ear after pairing to hear because she had an old phone. When I asked does she have to do the same for the TV the lying audioligist said it was a company issue you need to… Read more

ring them. I also pointed out the phone was a current model 4/5 G capable device. Do no use Hearing Australia they are cheats and scharlatons.

Totally chaotic service – Hearing Australia is an absolute disgrace in the lack of service and communication they provide. I have had to make numerous phone calls to them just to get them to book an appt. for my elderly mother (97yrs) and they still can't tell me what date will be suitable. I asked them twice to put a note on mum's file to let me know once they have… Read more

availability . When I called today, they said they didn't have any notes re this and would do so immediately. Then I got a call an hr ago from them saying I had left a msg for someone to call me! Seriously, the left hand doesn't know what the right hand is doing!

Rude shop phone receptionist - we won't be going there – When ringing for information to chose where to go for hearing aids, I asked whether this shop has a specific new model. The person on the phone said she didn't know - it is the audiologists who know. She was emphatic: "We have the best models" (sounding shallow as she did NOT know which specific models they have). She rudely insisted that the… Read more

model chosen would be the best for that person - um - well - one would hope so - but this bit was irrelevant. I was asking if a particular model was available (in the case that it might be appropriate.) She didn't LISTEN! We won't be going there.

Extremely disappointed – Went for replacement hearing aids at Hearing Australia Port Macquarie NSW test done in an office, application submitted though workers comp, waited and waited, rang and my contact was off, waited a week and still off, I asked for my claim number as to contact insurance company, they were unable to supply it as they changed computer system, so no… Read more

go. I have now cancelled to deal and now going somewhere else. I should have read all the reviews before I made contact., Not happy JAN. I recommend going elsewhere, Although reception staff were helpful.

Joke of a company – A very disappointing experience throughout Mix up over actual price of items In earbuds continually dropping out on Bluetooth Then, to rub salt in the wounds, it has taken a few days short of 4 weeks to get my substantial monies A awful experience....beware. !

After they sell you, forget it – Difficult experience actually getting hearing aids. After spending a lot of money I find there is no after sales follow up. No one gives a rat's about how good my Mum's hearing is or even getting replacement filters. Good luck getting anyone on the phone, either at the main office or individual offices. I talked to chat 20 days ago who assured me… Read more

a request has been made, but nada, zilch, not a phone call or email or product. Via chat again, the rep tried to get them on the phone without success and has contacted them again with an urgent this time email

? Disgraceful behavior, to get more $ – I do have hearing aides from Hearing Australia and their service was good. However their head office rang me today saying I had to call back, so I did. First I got a message about how they use your data then nothing else except really static intermittent extremely low volume music - even on speaker phone. I hung up and tried several more times,… Read more

same thing, then I waited for ages trying to hear the recorded music so I would know when someone answered. They finally answered and Guess what? all they wanted was for me to make another appointment!. I cant help but think that this is a ploy to get customers to decide that they need another appointment! If so this is disgraceful behavior..

Tryin to push sales – Do not attend the liverpool nsw office, the so called technician tried to push a sale on, even though I am on a disability pension. The he ordered the wrong process twice as I refused to buy. Reception office lie to people about phone calls and the manager defends all sales people. If you have money please go, if not don’t go.