Heinemann Duty Free

Cherie assisted us from the moment we stepped into the liquor area. Cherie was extremely knowledgeable of the products we were interested in buying and directed us to value for money options. A very courteous member and a real asset. Thank you again Cherie

Great range and nice store despite this average review. This about their vouchers. Disappointing experience at Heinemann Tax & Duty Free, Sydney International Airport. After making a Chanel purchase, we were given a $50 voucher. A short time later we attempted to use the voucher on another purchase and were told by staff that Dior was not… Read more

eligible. We were also told this restriction was stated in the small print, which it was absolutely not. Wasted time and frustration, especially in an airport setting. Poor communication and misleading information from staff do not reflect the premium shopping experience Heinemann promotes.

I had the most gentle salesperson I’ve ever met very kind and very into understanding of the customer needs. He was extremely patient and guided me to the right liquor that I wanted to buy . I really wanna give him five stars. His name is Mohammed A KKAD.

We arrived in Sydney after long flight from Dubai on Wed 10 July. Fab was so kind, helped us with our purchase of Gin as a present. So wonderful to have staff so happy and efficient. Thank you.

Great service, all star for Sue on the fragrances section (Sue was generous of her time and product knowledge) and at the register section for her (sorry didn't asked for her name) care and consideration. Collection of my purchase was no hassle on return.

There is no other place i will shop for Duty Free – I am blown away with this organisation. I have not experienced such professional customer service from any organisation as I experienced with Heinemann. It was I who failed to show my new account email for an extra 5% off full price duty free products, however, after communicating with them about this ($5), they insisted on applying this and… Read more

refunding me. I did not want them to spend $20 on me to process a $5 refund so explained it wasn't necessary. They insisted on reactivating the discount when I next travel. It was my error yet the customer service lady I liaised with was accepting of my forgetfulness. Result? I will always support Heinemann.

Excellent – Excellent customer service. Highly recommended staff Rajita from Fashion Department. A+++

Lazy, dismissive, staff without integrity – I arrived at Sydney International Arrivals to shop at this store on 11/09/24 at around 11am from near gate 50 on a Scoot flight from Singapore. I had checked Heinemann’s website on my arrival for stock of Roseisle 12 year old single malt whisky and stock was available. I was informed by two different staff that stock was NOT available. I asked if… Read more

staff could check at another outlet in departures. I was told there was no stock. This was a lie as another friend saw stock on shelves prior to them departing after my artival. Staff at this duty free are lazy and dismissive. I could have purchased in Singapore however I wished to support my local store. Never again!