Horizon 7.0IC Indoor Cycle

Do not buy products from Johnson Fitness, they remove negative reviews from their site, unfortunately. The Horizon 7.0IC bike is a poorly made indoor spin bike made of low quality parts. In general, Horizon gym and cardio equipment is low quality and should be avoided. The customer service provided by Horizon through their parent company Johnson Health Tech Australia is extremely low quality.

Johnson Health Tech Australia, or as it says on their website Johnson Fitness, is unwilling to honour their advertised product standards and inclusions.

The Horizon 7.0IC Indoor Cycle is poorly constructed and was not delivered with all parts advertised: 1. The hole on the frame to attach the drink holder was too small for the bolt, showing further bad machining quality 2. The arm crank bolts for the pedals both have purposefully threaded holes so that you cannot replace them with better quality ones 3. Despite being advertised as including 3lb weights the company removed them from the webpage and refused to send them, despite screenshots sent showing the inclusion

Overall, poor manufacturing, poor aftersales support, and dishonest business practice.

It took 2x months to get a reply from customer support on the product issues. Then they didn't believe the problems existed so sent out a technician to double check. Then they slowly sent out the replacement parts and overall repairs took 4 months.

Johnson Fitness is a company to avoid for people who care about customer service, their own safety, and high quality products.