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Hosting Australia

Hosting Australia

 Verified
Hosting Australia
4.7

35 reviews

Positive vs Negative
95%5%
Rates and Fees
4.8
35 reviews
5 BruceyD  · Great, Australian based support. Only a small team but knowledge, reliable and offer real support when you need it.
5 Chris Jones  · Support second to none – Hosting Australia's support system is second to none and our new company website is running very fast and smoothly.
5 Trusty Sheds  · Easy to deal with – Been more than 5 years. Any issues resolved quickly. The staff all actually care. Great to see.
5 Len H.  · Service as you expect it. good – You submit a concern and you know you will get a response within a very reasonable time.
5 Dmitry  · Service with fast response – If there any technical issue, Hosting Australia responses fast and professionally.
Jamey B.
Jamey B.2 posts
  Verified

Sam was so helpful in transferring over our sites – Sam was so helpful in transferring over our sites. We had been promised the earth by the previous provider, also being charged the earth for the service. Sam made it quick and effective for us to transfer, he answered all our questions and queries and more importantly got our website back on track. Jamey Blewitt - JB Military Antiques Show reply

Richard R.
Richard R.VIC2 posts
  Verified

Hosting Australia Excellence – Today we had an problem with mail not downloading which ended up being a Trend Micro VPN issue and nothing to do with Hosting Australia. The Hosting Australian Team namely Kaine worked tirelessly to resolve the issue of which we were very grateful. Show reply

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Russ
RussQLD3 posts
  Verified

Warning, don't give your money to Hosting Australia, you will lose. After purchasing from them and finding out that their "Free migration" is in fact not free, I requested a refund and was told no. Then they shut down my account so I cant even use the product that I have paid for. This is theft by law of which they will be prosected by law. I lost my money to thieves, don't be their next victim.

Reviews with attachments

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gusmck
gusmckQLD6 posts
  Verified

STACHS of support – Hosting Australia have been fantastic in hosting & supporting my business online to date, very happy with the service provided and their response to my queries.

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Gordon Y. Land
Gordon Y. LandACT255 posts
  Verified

Service with complications and confusion. Think twice before signing up – I have chosen Hosting Australia as it is an Australian company and I support this more than anything else. The service was good and than it came to great difficulties linking up to the ftp-server. Using FileZilla Client, the standard ftp upload software the server rejected my access each time. Contacting the support was difficult and rather… Read more

impossible to get the right advise about the occurring fault. In two days I achieved nothing than a waste of time with more or less support that repeated itself with the same questions I answered before. However, the support service is rather slow when it comes to technical support and patience is necessary. I went back to my former webhosting company VentraIP and got the service done I wanted and it worked after some minutes without any difficulties.

Result: It is better to pay a little more and waste less time and frustrations.

Hosting Australia
Hosting Australia    

Hello Gordon, I would initially like to note,… Read more (+3 replies)

Recent reviews

Sue Dwyer Graphic Design
Sue Dwyer Graphic DesignQLD
  Verified

5 Star Service – Sam and the team at Hosting Australia are always available to help and guide you through hosting and site setup. They are very responsive, offer transparent billing, and answer calls within 2 minutes. Their service is truly 5-star, with an incredible depth of knowledge and a level of patience that's nothing but exceptional. Show reply

PLaszlo
PLaszloNSW2 posts
  Fair Incentive Verified

Hosting Australia - Dmain and other services – About 18 months ago I dwcided to find an alternative SMTP provider to replace my then current horrible mess, thanks to the then providers' uncaring attitude. I also wanted a local Australian company to deal with. I found Hosting Australia was able to offer all domain hosting, email hosting and many other services. Most of all, their communication, supportresponses were fast and excellent. An excellent organisation, highly recommended. Show reply

Russell V
Russell VNSW
  Verified

Service beyond my expectations – I recently made changes to my website and email problems followed. Kaine stuck with me right through problems solving and finally returning my email access on my PC and I phone. This was not straight forward but Kaine was exceptional in how he calmly persevered, researched the problem and found a solution. He was incredibly empathic to my… Read more

concerns, frustrations and was with me all the way. Service that is very uncommon these days in the AI world. He cannot be replaced by AI, never.

Angus S
Angus STasmania
  Verified

World class Australian company with service second to none – My rathe large and complicated website is hosted by Hosting Australia and they do an outstanding job for me, especially regarding support. I always get immediate help from an Australian based member of staff who I can talk to directly. Could not be more impressed with their service. Very highly recommended. Show reply

Robert S.
Robert S.
  Verified

Excellent service – There was a problem with my domain name which wasn't even Hosting Australia's problem . The problem was caused by auDA which is some organisation in Australia managing domain names. But Hosting Australia alerted me about the problem and went out of their way to explain it so I understand and then assisted me with the documentation I needed and… Read more ·  1

then fixed the problem for me. They have knowledgeable staff and willing to help. Their staff are located in Australia and speak English fluently and have clear phone lines and quick response. They also helped me in April last year with transfer from iinet which was also excellent service.

Deanne
Deanne
  Verified

Responsive & Reliable – Hosting Australia have been a pleasure to deal with for nearly 10 years. I appreciate their quick and attentive response to my website and hosting issues when I have no idea what I've done, they save me everytime! Thanks guys A+ Show reply

Steven
StevenNSW2 posts
  Verified

Excellent Australian hosting provider – I've been with them for years and they've always provided good service. They're one of the few providers that offer small reseller accounts. Show reply

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Jo Cleary
Jo Cleary
  Verified

Fast, efficient, solve my problems – From the first day, Hosting Australia has been really easy to deal with. They understand our issues and what we require and sort it. Great service at a very fair price. Thanks very much for allowing us to stay local.

Pauline
PaulineVIC
  Verified

Helpful and responsive – I find the customer service is excellent. Any issues that I don't understand are solved and or explained to me very professionally. The response rate is very quick, and nothing seems to be too much trouble to explain. Show reply

flamencovero
flamencovero
  Verified

Excellent service and advice always – I have been a customer of Hosting Australia for several years now and have personally introduced them to several of my clients. They have given them the same advice and been extremely helpful.

Jocelyn W
Jocelyn WWA2 posts
  Verified

Excellent service – I've found the service staff to be very patient and helpful. I have no IT understanding and they have easy to talk to. I love that they are based in Australia and are always responsive to any queries that I have lodged.

Chris
ChrisVIC2 posts
  Verified

At last, an Australian team! – We haven't been with Hosting Australia very long and are still tweaking things somewhat but the help and support we've received so far has been excellent and gives us confidence that we made the right decision in moving from our previous provider.

Nicole - JC Signs
Nicole - JC SignsQLD3 posts
  Verified

Exceptional Customer Service & Products – We have been customers of Hosting Australia for all our small business website/hosting needs. They are always available for support and their turn around for any issues is always processed in a timely and professional manner. Highly Recommend A+

Rob Neary - PAQ
Rob Neary - PAQQLD
  Verified

Solving what appeared to be impossible – Google has blocked email from our NFP organisation to our members. Ben from Hosting Australia solved the issues surrounding their refusal to pass email.

Larry B.
Larry B.VIC7 posts
  Verified

A great example of an Australia Company doing excellent work – I want to use this forum as a big shout out to the good people of Hosting Australia. They were tasked with rescuing me from an awful situation where my previous service provider took my site off the air after bungling an upgrade that I did not require. The sales and support staff were patient, understanding and most of all were able to… Read more

completely understand my requirements and were able to communicate them in easy non-techno jargon English.

What I have now is a very fast website (WordPress). The backend is terrific without any errors or issues.

Their follow up is outstanding.

I will now migrate all my other sites.

They have become part of my commercial family.

10/10 (xxxxxx- six out of five stars)

Veronica
VeronicaNSW3 posts
 

Very helpful and knowledgeable people - willing to go the extra mile to help customers – Hosting-Australia went beyond the call of duty to help me with some website issues. They gave me great service and attention. They also responded very promptly to my queries and I couldn't be more appreciative. Thank you.

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Ivan McConaghie
Ivan McConaghieQLD
 

An EXCELLENT Australian Company – Hosting Australia have been extremely helpful to me for over a decade now , I will only trust an all Australian company . They have been true , fair and faithful to my business they have helped me through problems and always follow up to make sure that their service is delivered . Their service and attention to detail is second to NONE ! ! I would recomend Hosting Australia to everyone .

danehc
danehcTAS
 

Great Service and excellent value for money – I have used H-A for several websites over more than 5 years. Their service has been very reliable and any problems addressed promptly. Outstanding value for money, especially if you commit to a longer term. Highly recommended.

Peter
PeterQLD
 

Very Patient – From ticket , to review , to fixing the problem all done in the shortest time. Amazing staff all very patient (where can I do that course). Excellent customer service nothing seems to be a problem. Thanks Guys Keep up the good work.

Careful Consumer
Careful Consumer
 

Exceptional Customer Service – I am so pleased I found this Company. From my initial contact to the resolution of my issue they were professional, helpful, knowledgeable and friendly. Thank you ver much HA.

Linda
LindaSA
 

Great Service and Helpline – Had to find a new Hosting Service for my website in a hurry, as my old provider was shutting down their server. I looked for an Australian based Provider and came across Hosting Australia. I had issues with trying to back up my website before the transfer (which my old provider couldn't help with) and the guys at Hosting Australia worked the… Read more

problem and successfully migrated my website in good time. They were very helpful and prepared to discuss all my concerns and answered all my questions. Their sales and support departments answered queries a lot quicker than my previous provider.

Ben
Ben
 

Fixed my email problems. Fast, efficient service – My previous provider was regularly getting blacklisted and my emails were bouncing. All that is fixed since changeover to HA. The transfer of the hosting and email to HA was fast and efficient. Someone always attends to my queries quickly. The service is cheaper and better than my previous (overseas) provider.

SaltyDog
SaltyDog
  Verified

Very easy company to deal with – The team at Hosting Australia is very accommodating and easy to deal with. It is very clear they really value their clients and make the best possible effort to help. Its not often you experience good old fashioned customer service these days. Keep it up!

Worldtribe
Worldtribe
 

Great Service! the product is good too! – I have used this company for over 5 years for my Australian hosting. I can alway get them on the phone and they are always able to quickly resolve any issues I have had. Just a great company to partner with. The staff have been there forever and that to me is a good sign of great values in a business. I am pleased to have an opportunity to review them and recommend them to others! Move your site to them you won't regret it.

MarcusJ
MarcusJ12 posts
  Verified

Best Customer Service I've Experienced – Customer service for Web Hosting can be terrible, but the guys at Hosting-Australia.com are amazingly good at what they do. Hands down best service I've ever had. Friendly, knowledgeable and ALWAYS willing to go the extra yards to make sure you are more than satisfy. Their hosting service is lightening quick, secure and reliable. Honestly cannot recommend these guys any more highly!!

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