Hostinger

I was a Hostinger user for many years. I had a website which I managed and when there was a problem dealing with customer service agents was a huge hassle. There first level agents would provide useless information. They worked off scripts and seemed very inexperienced. It was very difficult to get your issue escalated up the chain. They would… Read more

waste huge amount of valuable time when you are dealing with a website down issue. Over the years they started refusing to help at all and would not escalate the issue. For that and other issues I don’t recommend Hostinger to anyone who want a reliable support structure.

Horrible customer service. Present a website, which links to host emails never works, logos cannot be downloaded, website can only partially accessed by owner and many functions can only amended when buying additional credits, but regardless no working solution can be fund. There business is damaging my business as I cannot access customers which… Read more

responded on my website as nothing is forward to my emails also bought together with the host address at Hostinger. Horrible and illegal business conduct. Fake reviews, this company needs to be destroyed.

Absolutely crap. Terrible experience. I got ripped off through deception. They told me my domain was expiring on a certain day, so I renewed it a couple of days before the expiry date. The payment went through and they took the money, but they didn’t actually renew my domain, and it expired anyway. When I contacted customer service, they told me… Read more

it had entered the redemption period and that I now had to pay five times the normal renewal fee to get it back. They also locked my domain, so I couldn’t even move it to another provider unless I paid the price they were asking. Absolutely awful experience. No human to talk to AI generated slop they kept sending back

Feedback on Support Process: Kodee was able to understand and validate my detailed technical diagnosis. However, I was informed that Kodee does not have direct access to escalate issues to the infrastructure/network team responsible for resolving… Read more ·  1

such network-level blocks. This means that despite a clear diagnosis of a critical infrastructure issue, the current support channel is unable to directly facilitate its resolution.

This limitation is extremely concerning. It means a fundamental server function (DNS resolution), which is critical for the stability and operation of my services, remains broken with no clear path to resolution through the provided support channel.

I urge the Hostinger management team to review this process. It is vital for customers to have a direct and effective escalation path for infrastructure-level issues that fall outside the scope of first-tier support or AI agents.

I am still awaiting resolution of this outbound UDP port 53 block, as it continues to prevent full functionality of my server.

Thank you for your attention to this matter.

Sincerely,

Hartono"

relevant & prompt technical supports all throughout hosting duration since around 2019, but it's quite technical for non-technical customer like me without any IT background. However, it's still achievable. Show reply

Raving review – Absolutely wonderful support - fast servers - great price. Honestly the support will make me stay for the next 10 years. We're talking VIP levels of response and people who get their hands dirty for you. I have 2 sites and the best experience ever with them.

A deserved review – Using hostinger since years , never had a problem without being solved quickly and with instructions and advice, not sure about the negative reviews here, people usually inpatient and when angry unleashes their anger by a review which unfair towards the best and quality service i have seen over years. That was the reason I reviewed today, and hostinger fairly deserved it. Show details ·  1

Hostinger is awful, especially with access to support: everything of necessity is behind a wall which is ridiculous for a paying customer who needs urgent assistance...how is a 2 day turnaround, in any way, helpful ? This is just another company using AI to reduce its customer service costs and they frame it as "efficiency" which is insulting to… Read more

customers who appreciate talking to a human.

The way Hostinger has treated me so far with all of this cr#p has left me seriously questioning whether I need to change to an alternative business who isnt going to pass me off to a soulless bot.

To anyone thinking of using Hostinger, take time to read the other reviews on here because you wont get value for money: your money is being funnelled into the pockets of corporate CEOs and middle management - there would be MINIMAL customer support staff- hence why there is a 2 DAY TURN AROUND FOR HELP.

Hostinger deserves ZERO STARS

Poor Communication between team, No common sense this cost me a lot. I have been with hostinger using their services for hosting, domains and emails etc for a long time. I have never needed their customers service until last week. When my agency outgrew their so called business plan that boasts about running 300 websites but only jammed up in my 5… Read more

websites. I was told that i need to buy agency plan and will be refunded the remainder of my balance, which was ok. I explained their team member that until the new plan is active i would like the current hosting to remain active so my websites don't stop working. I was assured this would ok. Not the case. 2 days later the refund was processed and while i was on the chat with another team member who had no clue about my chat and i had to send her the whole chat piece by piece to explain the price i was offered for agency, she refused to give me the price since it has been two days. Not my fault, this is not how business is done in australia. You quote something you honour it. she said she has stopped my hosting and will take 24 hours to match the price, surprise surprise everything stopped working. As a agency i cannot let this happen to my clients, so i had to buy the agency hosting at higher price straight away and tell my team to restore the website. Not really happy about the way this company is dealing in Australia, making promises and not keeping them, i hope ACCC looks at them. will be complaining to ACCC about this as well. but clients be aware this is an honest review.

Another service that has been made worse by AI. Their Kodee AI is terrible, if a human does ever read this, it constantly recommends actions that don't exist and got me to upgrade and the feature I upgraded for didn't even exist. To top it all off, upgrading the plan causes a destructive action by changing all the sites IPs - this is not listed… Read more

clearly and is not warned to you before you proceed meaning if your nameservers arent managed by hostinger you will need to update the DNS/A records all again.

Once upgraded there is no way to revert to previous IP addresses and the chat support has been a terrible experience.

Do not believe all the fake reviews they are posting themselves.

I look forward to their copy + paste response of "Hi there, Thanks for sharing your experience with us. Your feedback helps us find ways to improve and keep delivering reliable service. If you have any suggestions for improvement, feel free to email us at quality@hostinger.com — we'll be happy to listen."

I have already emailed quality@hostinger.com and i anticipate if/when they reply they will do so with another generic "we are sorry you have experienced this we will take the feedback onboard"

I am yet to see actual proof of them taking feedback onboard.

A very dodgy company. Many reviews online appear to be either paid for or written themselves. They have turned off my website and emails and then will not allow me to log in to find out what's wrong or what they even did. Support is completely useless, its either simpletons or bots, either way completely and utterly useless. Avoid them at all costs.

All my websites went down due to a server-side failure on Hostinger’s infrastructure. From the moment the outage started until service was restored, more than 12 hours passed with zero meaningful response or mitigation. During this time, paid campaigns were running, customers could not access the sites, and revenue was actively being lost. This… Read more

was not a client-side or configuration issue. It was confirmed to be on Hostinger’s side.

The real cost of this outage was not the hosting fee. It was the business damage.

If you run any serious business, do not rely on Hostinger’s “cheap” infrastructure. The risk is far more expensive than the price.

Star rating: ★☆☆☆☆ (1/5) Title: Hostinger forced a logout mid-session after email/domain change — chat-only support + invasive “verification” Review: We’ve been paying Hostinger customers for years, using their domain registrar, web hosting, and professional email services. On December 12, 2025, after we updated our business email address and… Read more

changed our domain, Hostinger flagged “suspicious activity” and forced a mid-session logout—we were actively using the platform when access was cut off. We were then locked out of our Hostinger account and unable to access services we’ve already paid for, including business-critical domains, DNS, hosting, and email.

In short: Hostinger forcibly logged us out after a routine email/domain update and then demanded highly sensitive financial documentation—with no phone escalation—while our infrastructure remained inaccessible.

Since then, the Hostinger account recovery process has been chaotic and high-risk. Support requested images of debit/credit cards used for payments and bank statements as part of “verification.” I understand security controls, but forcing customers into a workflow this sensitive—while they’re locked out and cannot confidently validate every request in real time—creates a serious trust and security problem. This is exactly how legitimate customers get trapped between “prove it’s you” and “don’t share sensitive documents unless you’re 100% sure who’s asking.”

The other major issue is the lack of meaningful phone support. When domains, DNS, and business email are mission-critical, chat-only support (often feeling automated) is not acceptable during an urgent lockout. A provider selling business infrastructure should have a clear, human-led escalation path when access to paid assets is restricted.

Beyond this incident, the value proposition is weak. Hosting performance is comparable to other mainstream providers, and domain pricing and transfers have increased enough that staying on is no longer cost-effective. If/when access is restored, we will migrate all services to another provider.

What Hostinger should improve (immediately):

* Provide a real human escalation path for account lockouts (phone or verified live escalation). * Publish a clear step-by-step account recovery checklist with timelines and decision points. * Use safer payment verification options (or explicitly allow redaction and clearly state document storage, access controls, and retention/deletion). * Don’t hold DNS/domain access hostage during a “review” when ownership can be verified through safer methods.

Date of experience: 12/12/2025 — ongoing (still unresolved)

Adrian L. Jackson President & CEO ABODE International Realty https://AbodeIntlRealty.com

UNDER NO CIRCUMSTANCES USE THIS COMPANY TO HOST YOUR PRECIOUS WEBSITE. I have now lost two websites and access to one business email through no fault of my own, except paying the subscription. Something on their end went wrong, not once but twice and to add insult to injury they refuse to refund what you pay (in USD!) and then just stop answering.… Read more

I can't explain the issues with my business this has caused, not to mention the inability to send and receive business emails. The kicker ..... there's literally nothing yo can do except try rebuild years of work from scratch. Why? Because it is a faceless nothing business with bots that answer questions or ill prepared online agents in god knows what country that just end up ignoring you. I have found a thread online where this is not an unusual occurrence. Please, please do not sign up with this mess and if you already have please leave immediately. I was with Siteground & GoDaddy before and never had an issue. Hostinger should not exist.

Hostinger has been an absolute nightmare to deal with. I was trying to migrate my new WordPress website from my developer’s hosting to my own Hostinger account, which should have been simple. But instead, I discovered that Hostinger doesn’t even support internal migrations between their own servers. That’s ridiculous for a company that claims to… Read more

be a “top web host.”

They pushed me into doing a manual migration, which turned into a frustrating, time-wasting mess. Every step failed because of their terrible server performance and broken process. It honestly felt like they’ve made it difficult on purpose so people give up.

Their support was useless — all they did was repeat the same instructions that didn’t work. No real help, no accountability, just empty replies and a lot of wasted time.

After all the frustration, I’ve decided to cancel my Hostinger plan completely and move my website to VentraIP, which is already proving to be miles better.

Hostinger is a scammy, misleading company that hides behind marketing promises but delivers none of them. If you value your time, money, and sanity, stay far away from Hostinger. They are the worst hosting provider I’ve ever dealt with.

They have a BOT that just goes round in circles telling you to fix problems yourself. When you get through to a human, they are not much betetr either. Wasted all day trying to get rid a line on my site, and guyess what. They didnt fix it.

I turned autorenew OFF, but their system failed to actually turn off autorenew. Just realised i was charged and they refused to refund me because apparently it was outside by a few days of their 30 day refund window. They offered to make an exception for me to give me credits, ONLY if i made another purchase from them. Ridiculous

Absolutely terrible. Been trying all day to recover my account with zero help from them. I kept going around in circles with Asyifa and Fanny - both were useless. They never responded or tried to help

Subject: Final Notice – Refund Procedure Was Followed Multiple Times | Case Still Unresolved Dear Hostinger Support, I am writing again to express my deep dissatisfaction with the handling of my case and the false claim that I did not follow the refund procedure in time. I want to make it absolutely clear: I initiated the refund and… Read more

cancellation request immediately after noticing the domain was not included in the offer I purchased. This request was submitted within the 14-day legal window and has been repeated at least three times through your support system, including clear communication with your team—especially a representative named [Name Removed], who assured me support was on the way.

To now receive a generic message stating that the refund window has closed is a complete denial of reality and documentation. Your team did not process my request when they should have, and now I am being punished for your failure to act.

Furthermore:

The domain was never delivered, despite being part of the promotional offer

I requested the cancellation and refund multiple times, following your process exactly

You continued to charge my account without authorization, totaling €80

I have received no valid solution, no offer, and no refund

This is the second time this issue has happened to me with Hostinger

You are not only ignoring basic customer service but also violating consumer protection laws in Germany and the European Union, where such practices are considered abusive.

I now formally request:

A full refund of €80.00

Written confirmation that no further charges will be made

A serious and respectful proposal for either resolving the issue or honoring the original domain+hosting offer

If this matter is not resolved within 5 business days, I will submit complaints to:

The Verbraucherzentrale (German Consumer Protection Authority)

The European Consumer Centre (EU ODR platform)

Public review platforms including Trustpilot, Google Reviews, and social media

After all the time and inconvenience caused, I also request that a human being—not an automated response—handle this case properly.

Sincerely, G. Laura Hernández

Horrible service i paid for a year of… Horrible service i paid for a year of Domain and Hosting service for 8 different website not even 2 months later the suddenly suspended of of my websites which automatically disconnected my other domain names won't give a refund since i wasn't able to use the service or even my domain names, i guess you get what you pay for.

I was with hostinger - even after cancelling they keep charging you. It's non-stop - 3 times they kept charging even after I told them to stop - I cancelled within their system and still got charged. The only way is to cancel your card - change providers and they still are trying to charge the old card. Also, on one occasion i got an email that… Read more

looked like it was from hostinger for a payment due. when i went to pay (as it all looked legit - had my correct account number and correct payment amounts) it was a scam. The only way every bit of information could be correct (my details, type of services, account number, the exact amount due) would be to have an insider selling personal information to scammers.

absolutely the worst for anything related to online services. If you value yourself and your business do NOT use this provider

Dont join Hostinger – Bad customer service. they don't care about their customers. When I joined I was recommended to join the business web hosting plan, now I was told to upgrade to cloud professional however I will have to pay $10 extra a month from the joining fee. Terrible service wont be renewing with them next year

Upscaling fast! – I've created my own web site on Microsoft Publisher with hosting on cPanel, experienced goDaddy, VistaPrint, SquareSpace and Wix and think Hostinger have the potential to be the preferred provider in this space IF they have an ethics committee monitoring business practices and IF they fine tune their bot and upskill their staff. To expedite… Read more

assistance after the Bot has botched, ask to speak to 'a Specialist from the Customer Success Team' to fast track resolutions.

AVOID: INSANE RENEWAL FEES – Terrible host, insane renewal fees. They 10x the cost of renewal for a super niche domain which didn't even get any traffic. Just because they can. Seriously DO NOT register your domain with them.

Complete Mess! – I am extremely disappointed with Hostinger's service. I transferred my domain but the domain expired during the transition, causing a complete mess. My previous domain provider, says the domain was transferred successfully, while Hostinger has been unclear about what to do next. They have failed to guide me, discuss the issue, or provide any… Read more

meaningful support, leaving me completely alone in silence.

I’ve reached out multiple times requesting assistance and a refund for the hosting service, but none of my messages have been answered. Their lack of communication and responsibility is unprofessional, and I feel utterly unsupported throughout this frustrating situation.

As a customer, I expect transparency, timely support, and solutions when things go wrong. Hostinger has provided none of these, and I would not recommend their service based on this experience.