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4HP Color LaserJet Pro MFP 4301fdw

HP Color LaserJet Pro MFP 4301fdw

 VerifiedMPN: 4301fdw
4HP Color LaserJet Pro MFP 4301fdw
1.0

1 review

Positive vs Negative
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Meathed
Meathed20 posts
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Avoid like the plague – You'll see from the polarised online reviews of this machine that you're either lucky (at least initially) and get a good 'un, or like me, you receive a lemon. Mine was essentially DOA - out of the box it claimed that it had a paper jam despite never being used, and would not recognise any paper in the trays. Apparently this is a known issue with these printers - some little sensor or widget goes belly-up - and can occur during shipping or at a later date. Worse than receiving a dead printer was HP's response. I think they must feed their support staff Slow Pills. Once you manage to get hold of a support tech, you'll spend many joyless minutes on a video call proving that they've sent you a dud ("Pull this out, shine your torch there, push these buttons, access this secret menu, paint me like one of your French girls, Jack"). Then, there'll be crickets for days before someone else decides that they might send someone to collect the paperweight. After a week, HP still hadn't arranged a definite date collect the dud, so I gave up and popped to the local Officeworks and bought a Brother MFC-L8900CDW. (Incidentally, Officeworks were excellent and upheld their Price Beat +5% promise when I showed them another business selling the Brother for several hundred dollars less than Officeworks). If you're feeling lucky and want to take a chance on this thing, I'd recommend buying it locally so you can take it back to a physical store and not have to rely on HP direct's dire support. You should also note that HP (despite several lawsuits) continue to engage in the anti-competitive practice of locking out non-HP cartridges. They will actively update the printer firmware remotely to disable compatible cartridges on a continuous basis. They euphemistically call this 'dynamic security' presumably because dangerous animals or bitcoin scammers hiding in printer cartridges are a known problem. From the HP website: "This printer is intended to work only with cartridges that have a new or reused HP chip, and it uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked." Not an issue if you, like me, tend stick to original toner, but it's not a practice I support.

Meathed
Meathed   

Also, you should note that many of the positive reviews on HP's website are from The Insider, one of those free-stuff-for-positive-reviews influencer sites.

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