HP Envy 6020

WARNING! DO NOT BUY !!! If I could give this printer a minus score, I would. I hated it from the start, the whole setting up, the connection dropping out constantly, the impossibility of having it run with the usb instead of wifi (they don't want you to use it off line), the instant ink nightmare, and the expensive cartridges. The only reason… Read more

I kept it for over a year was because I could use the cheaper compatible cartridges. Well, that stopped after a software update last December. No matter what I tried, even setting it to factory reset, I couldn't get it to accept the third party cartridges any longer. I'm so angry at this! They did not state anywhere when I bought that you can only use genuine cartridges, so why the block? You can impose this on products you sell after the date of the update, not on products you already sold!!! Now, not only I'm unable to use this printer, but I'm left with over 100 dollars worth of new third party cartridges tart I'm unable to use! This is a rip off, I will lodge a complaint with ACCC as well. I will never ever again buy anything HP for the rest of my life, they're simply thieves.

Buy something else – Nothing but trouble since I got it - it constantly jams and wastes so much paper

simply the best – This is the best value for money printer - so simple to use. Absolutely love it and one of its best features other than wifi connection is that you can change the ink cartridge and not get stuff all over you. Highly recommend this printer - for the price you could not do better Show details

Perfect – Has all that is needed for me much better than other models i have bought. Show details

biggest piece off crap I ever bought – connected once turned off for a while now having a stupid issue of not connecting can't connect to wifi why it was fine before the piece of crap.lost connection I hate this hp printer biggest pile of.junk and waste money never again will I buy from.hp and the support is a joke I'm not.talkimg to frigging robot that can't sort my issue ffs not happy at all

Please save yourself some stress don't buy – This printer is the worst printer I've ever owned. It will not allow you to print in black and white if there's no colour ink!!! That should be something CLEARLY explained prior to purchase like it's slack. They need to redesign the entire product to work without colour that's slack seriously. Show details

Basicaly useless – Extremely difficult to set up, then once I had it would not remain functional for the next use. Constantly gives the message "The printer is not avaliable" still haven't resolved this, will try again when I calm down!

Great value for money – It's patently obvious that the negative commentators on here don't know what they're doing. My 13 yr old daughter set it up in maybe 2 minutes max and it hasn't missed a beat since. Show details

Scanner stopped working within a year – Received a replacement under warranty - but stopped working again within 6 months. What a joke. Show details

What were HP thinking? – The print quality is fine on plain paper (haven't tried photo paper), scanning ok, copying ok. That's the positives. The rest: Setting up ludicrously fiddly. Setup requires use of HP app and to be on line. Wifi/direct printing works sometimes, sometimes not. It's a voyage of discovery every time. Direct printing seems least… Read more

unreliable - but nonetheless having printed one document, another one five minutes later often gives the message "printer not found" or similar. HP+ Instant Ink system. It informed me I was using a non-HP black cartridge. No, it was the one from the box. It informed me new ink was on its way. It arrived 13 days later. In the meantime the ink had ran out nearly a week before and I bought (HP branded) ink online from my usual supplier. Arrived next day. Finally, and this is quite astonishing nowadays, there is no auto on/off facility, and it's online all the time. I've cancelled the HP+ Ink and so it no longer nags me to stay connected - had I mentioned that? Perhaps there is this facility if I probe further now that I'm not tied to HP's own ink supply system.

Not recommended.

Terrible overall printer – I have multiple customers that have bought this 6020 and wish they never did. It has no function screen and also requires you to use an app. It is possibly the worst design I have seen in 30 years. For tech-savvy people that like a challenge, you might be ok, for others, stay away, I have never had so many people ring me about a printer just to… Read more

set it up. Painful and very very bad. The fact you need to use an App to setup and use is the opposite of KISS (keep it simple stupid) What was HP thinking?

Absolutely DO NOT BUY – This printer is so full of problems it simply is not worth the money. I have managed to sort most of the issues out but, it is still very difficult to manage.

Don't bother – The printers cheap yes there's a reason for that. I brought the E version all-in-one. After reading the reviews on Officeworks and JB Hi-Fi big mistake. You have to download the app to be able to print for access in the app to print is way more difficult then it should be. The printer would be online and displaying the light but on the app it… Read more

would say no printer available. It would stop printing halfway through a print job for no reason at all. Only one person is allowed to hold the account which has the cloud it enables you to upload and store files to as well as ordering ink cartridges only one person being able to have access is not helpful or ideal. Installing the drivers on my laptop proved even more difficult in the end I ended up having to Bluetooth files from my laptop to my phone to be able to print. Then the next issue it is ink, it eats it like a fat kid eats cakes at Christmas. The most frustrating part if all of that isn't enough support sorry correction is ANY support. had to download another two apps to be able to get support and in saying that I wasn't able to contact or chat with anyone online or any support at all because there isn't any support in Australia it's all based in India and we have no access to it. A persevered for 2 weeks and then ended up returning for a refund.

Very unhappy – This printer is constantly going offline with no way of bringing it back online without having to unplug it and reconnect it. And it is constantly telling me the paper tray is getting low when it has well over half the tray left! Show details

Very disappointed – I'm on a pension and bought this during lockdown. I'm not tech savy. I was told by sales person it was easy to set up. It took me ages set up and I'm still unable to get the machine to print. Very disappointed.  Show details

Unreliable. Prints But Nothing More – Instructions are in Chinese! Setup was assisted by HP software but finally I had to use Windows to complete installation. It initially needs a printer cable which is not supplied. Mine prints OK. I have managed to get it to scan on two occasions but normally the software (HP Smart!) tells me scan is unavailable. Often it says the printer is off… Read more

line which is nonsense because it will still print (over the network as there is no cable)and the network light on the printer is on. Now it simply will not scan. I downloaded HP Print and Scan Doctor and it hung. The analyser in HP Smart doesn't work because it cannot find the printer. Scan was very slow for the 2 pages it did manage. I cannot print from my phone. Ink cartridges are rediculously expensive (2 black cost more than the printer) and have poor capacity. So all I have is a very basic printer which is expensive to feed and seems totally unreliable. I will bin it and buy a different brand.

The quality is terrible and it doesn't work properly – I can't believe what happened!! The first print was ok, even if the quality was not as good as I thought it would be, however after that, I just couldn't print anymore, the printing process started and stopped after 2mm. I tried a few times but couldn't make it through. I call HP, told them that I wanted to send back the printer (that I bought… Read more

directly from their website recently), it took me more than a month, a lot of calls, emails and time to sort it out and send it back. It was a nightmare! I rarely write reviews and especially bad ones but if that can save someone's time and money, I'm happy to help. I thought buying from a big brand and directly from them would be easier but it wasn't. I'll never buy from Hp again. The level of incompetency I faced during this process was incredible. For example, it happened that 3 times they told me that everything was ok I could go back to the store where I bought it and get a refund. The first time I said I bought it from your online store, I'm happy to drive to your head office but I don't think that it is how things work. The second time I said "really!!, is that a joke", the third time I couldn't stop laughing... Anyway, I had to get really angry to finely have someone coming and pick it up (that I had to organise and stay home all day 9am to 5pm pick up) lucky that I work from home.

Save your time and money!

No confidence in this product – I bought this printer 3 months ago during lockdown to do some simple printing from home. Very little choice available from Officeworks at that time. Unfortunately it's a hit and miss situation every time I use it. Sometimes it prints, other times not. No message given. After replacing the starter ink cartridge with a new one in September, I have… Read more

the same problem. Suddenly nothing is visible on the paper at all when printing after a month of use. My old Canon from 10 years ago did a better job!