nice printer ,but unreliable (keeps going offline)
Printer is nice when it works, but keeps going offline and it is a big problem to get it working.
Constant issues every few days, repair programs are not always able to fix it.
I spend more time to get it online then what it takes to print.
Purchased in at Officeworks Physical store for $499.
Okay once you get one that works but ink expensive
First one failed to load paper from tray 2.
Replaced and worked from day one.
Print quality is good.
I only print plans in black but now find it's been using colour as well in the mix and two colours depleted.
Not sure why such would happen.
It's a big device so ensure adequate room for such.
Don't like the way the A3 paper in second tray causes it to stick out from other.
Does have a cover for such but only partial cover.
(i put a cover over that to stop flies or other matter to get into the tray)
Purchased in at HP Australia for $350.
Poor quality prints and bad customer support.
Poor quality prints. The "set-up cartridges" never printed a single good quality print. Contacted customer support and they just told me to buy a new set of cartridges. Very disappointed with this product and their customer support. I will bring this back to officeworks and never buy another HP product.
Purchased in at Officeworks for $299.
Hard to believe
Plagued with "printer offline" issues since purchase, wifi and usb.
online help apps and sites are garbage.
pretty much a paper weight designed to collect information. Cant believe that after all these years, "printer" manufacturers cant get a simple task like connecting/printing sorted.
Had printer for near on 2 years, problems persist.
Purchased in at Officeworks for $289.
No extension tray cover
In the 2021 version of the printer, HP decided to stop supplying the extension tray cover as a cost saving. Videos and photos of the printer clearly show the printer supplied with the cover. Is HP allowed to remove components from their products to make them inferior without notification or changing the model?
Purchased in at Officeworks Physical store for $329.
Taking the product back to get another printer
Had numerous issues with getting the printer to connect to my laptop and finally got it working only to have numerous issues with getting it to print. Cartridge longevity is also incorrect. Spending hours waiting or fixing printing issues is not part of my business or study plan
Purchased in at Officeworks Physical store for $399.
This printer won't print.
I can't rate it because it won't print. Perhaps this is an excellent printer if you can get it to work. If, like me and many others, you can't get it to work, then you have wasted your money. I suspect HP know there is a problem and therefore won't allow you to speak to a human regarding this. The so called HP agent and the HP program to find and fix problems are useless. HP's own HP Smart program can't find the printer via wireless or USB, but Windows can!
Purchased in at Officeworks for $299.
2 printers per set of cartridges
Our 7740 failed before we used half the ink up in the first set of cartridges. HP had us send it back and sent a refurbished printer which had major issues with print quality. We were calling tech support every other use because it would loose connection with the network. Last time we called tech support it was because it wouldn't work with one of the computers on our network.
They screwed it up so bad that it wouldn't work with any one of our computers. Then they told me to pay to have someone come out and repair my network. Ended up not bein...
Purchased in at Staples.com.au for $350.
If I could have one dollar for all the time it refuses to print
If I could have one dollar for all the time it refuses to print...
I would just like to hammer it and launch out of the window the pieces of the 7740.
I gave 2 stars only because when it decide to work, it works well
I bought this printer to supplement my 8600, as I need A3 printing/scanning capability and handle a similar workload. To date it has performed well and done all I wanted from it. As the paper tray needs to be expanded when loading A3 paper, I decided to use the bottom tray for that purpose. Expanding the tray can be a little fiddly but it works. In this mode it protrudes about an extra 7cm. It is a fairly large printer, so I've place mine on top of my 3 drawer steel filing cabinet, which is just a nice height for it and provides a stable platfo...rm and occupies the whole area. Printing A3/A4 is straightforward from most applications. Scanning A3 requires that the source be set to flatbed or glass area, as the ADF only allows for A4, otherwise all good. The HP app only allows scanning to JPG or PDF, whereas the Windows Fax and Scan app (part of Win10) will scan to TIFF, PNG and BMP as well. It just depends on the user's needs which app you want to use. The HP app is also available for iOS and Android. I've found printing photos with this unit to be a mixed bag. I've tried various photo papers with uninspiring results, but then this is not a dedicated photo printer. Printing normal documents is what it is good at and does so at a reasonable speed. Occasionally my printer will go offline for some reason but a quick run of HP's excellent utility Print and Scan Doctor soon fixes that. Replacement inks are a little pricey, but the cost per page is roughly on par with the 8600. All said, it has been a reliable printer (for me).
Will not print any specialty paper or envelope
Has no hand feed tray and will not pull in any specialty photo paper/envelopes/or cardstock from the trays. Gets stuck in a "cancelling job" loop. Makes a crazy sound when scanning at times. Customer service is awful. Spent an hour and 1/2 on phone, then was told a senior tech will get back with me. I've contacted threes times and no one has called back yet. Bummer because I like the printing better than Epson, but will have to go back to Epson or try cannon. This is a big waste of time and money. I needed a wide format scanner and printer and was hoping this would be great. But no.
Simple, user friendly and cost effective. Cant rate this highly enough.
The print quality is sufficient for my small business and personal use. We have printed a lot, and have never needed to change the ink cartridges. Printing off the phone is really easy with the user friendly app. I would recommend this to anyone needing flexible A3 and A4 printing capabilities. Well done HP.
Trying to get and other model
Prints blank pages, goes off line, jams. Sometimes jumps pages or it prints half one 1 the other half on an other. Completely unreliable. Trying to work things out with HP to get an other model, I lost my trust in this one very costly in time and paper. Wish me luck.
Print quality - Great, copies well and looks good!
Unfortunately, often it doesn't print with no explanation.....goes 'offline' or pauses to have a think now and again!!
Unreliable and irritating - money back please!
We had a sales rep visit recently - leasing seems a better option now than buying!
Has everything I need & more...
Unbelievably easy to print from PC or mobile device from any location. Great print quality & speed, good looks, A3 print capability useful. It's a little large compared to other types & also A3 paper tray doesn't close when loaded with paper. Overall, I'm happy with the purchase. I would recommend for the price.
Questions & Answers
I am having problems with the hp 7740 printhead. It is leaking some of the ink, mostly magenta. Should I clean it? What I could use to clean it?
If I need another printhead, what is my best option?
I just bought a HP OfficeJet Pro 7740 printer. I have set up the tray on the printer (A4 for Tray 1 and A3 for Tray 2) but my PC won't allow me recognise Tray 2. I have Windows 10 Enterprise installed on my Dell Notebook (it is a work PC). Tutorials on you Tube seem to be using an older form of Windows I can't access the same printer properties as are shown, which allows the second tray to be identified. Can you help please? The only reason I bought this printer was for its A3 capability.
Sorry for the late response. I found one way to print, but it is a little clunky. Go to Document Properties, Advanced => Paper/Output and change to A3. OR At bottom of Print dialogue, sel...
Compared to the response I get from HP here in Australia (zero) your help is appreciated. A3 doesn't show up for either option that you indicated, only A4 and Letter. Its as if it can'...t detect the second tray. I can print A3 engineering drawings (the main reason I bought the printer) but I can't tell an A4 page to print as A3. Sometimes in a Word document I want to set a page break and rotate a page to landscape, as well as set a larger paper size for large tables, but apparently the printer software can't deal with this. I have just set it to autodetect which will select the paper by itself. Pretty lousy effort by HP I must say, as well as the cost cutting on the dust cover. I'll be buying from a competitor next time I think.
This printer may be of good price but ink consuming.
It doesn't allow you to print black page if any of the coloured cartridges is depleted.
Even if you only print black pages, it still use your coloured inks.
Even if you do not print (using only the scan function), it still consumes your coloured inks.
I think all of these is because coloured cartridges are expensive.
Get an answer from our members and HP representatives
|Multifunction Features||Copier, Fax and Scanner|
|Maximum Paper Size||A4|
|Print from Phone||Yes|
|Print Speed||34 ppm|
|Printing Resolution||4800 x 1200dpi|
|Scanning Resolution||1200 x 1200dpi|
|Dimensions||383 x 584 x 466.9 mm|
|Manufacturer Warranty||1 year(s)|
- GTIN12: 889894812766
- MPN: G5J38A
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