Sign-up Procedure Obtrusive & Painful
Applying for a HSBC Everyday Global card is akin to jumping through as many hoops as you would go through to get a home loan. They asked me my place of employment, how long I live at previous addresses, to have a document signed and witnessed by a power of attorney etc etc etc. I put this one in the too hard basket, I will be happy to pay the small % other cards charge me for the ease of signing up for the service.
The card is brilliant for overseas transactions, great for local ones and amazing if there is a problem.
I have had this card for a few years now having opted for it due to its great currency exchange rates and low transaction fees when transferring from overseas accounts. However I now use the card for pretty much every transaction I do anywhere and have been genuinely delighted with the way the account is run.
Recently, I discovered a transaction I had no memory of authorising, so rang the local phone line and asked what it was. The answer didnt clarify the issue so I requested a dispute to ensure there was nothing shonky going on.
They cance...led my card and issued a fresh one and commenced their dispute process. Within 2 business days they confirmed they had reversed the transaction and it was now up to whoever had changed the item to prove it was legitimate. For this to have happened inside 2 days is remarkable and the care and advice of the HSBC service agent was absolutely brilliant. I can highly recommend this card to anyone wanting a debit card with no account fees for local transactions and low charges for international transactions as well as an excellent currency exchange rate, all backed up by a customer service that is efficient and pleasant to deal with.
Visa debit card doesn’t work
Got this debit card in Australia to use overseas. Now over seas and discover the card is apparently faulty. I’m now stranded in Bahrain and unable to get cash using the card. Will be cancelling Hsbc account as soon as i return to Australia. Do not open one of these accounts.
HSBC international debit card doesn't work
I got this card here in Canada so that my daughter could use it while living in Australia - pay rent, withdraw cash, make purchases. Now that she's attempted to use it in Sydney, it's been declined in every store she's been to. The HSBC help line tells me that as it's an international card, the Australian retailers' machines probably can't read the card!! I am having a real problem understanding why I'm hearing this now. I was explicitly told she could use it anywhere in Australia despite having acquired it here in Canada. It would have been just as easy to stick with a Canadian bank debit card for her.
Beware of exchange rates
Opening the account 12 months ago was a bit of challenge, but after three weeks it was approved and I received my card. It is brilliant for transactions in one of the currencies held in the account. For other currencies it was originally very good with the exchange rate being consistently exactly as provided on the Visa website. For the last 2 months, however, the exchange rate used has consistently been less favourable that the VIsa rate which the PDS says is to be used. It seems that the bank is now taking a margin of around 1.4% on foreign transactions in currencies not held in the account. This is very sneaky, not to mention dishonest.
HSBC Global Account blocked many times
I went to USA, Canada and Mexico on April 2019.
I opened HSBC Every Global account and a week prior I advised them that I will go to USA, Canada and Mexico.
The first day we arrived in New York we used it for buying train tickets. On the second transaction the card can not be used, so we had to pay cash. Arrived at the hotel we called HSBC customer service using Skype and ask what's happening. Actually, they blocked the card even though we have advised them that we will go to USA.
Long short story, during a month of our traveling HSBC blocked ...
Dear God just kill me now
My experience with HSBC has been terrible from start to finish. Even the process of getting access to online banking has been more painful than giving birth, which i have done twice. The level of security checks and activation codes required feels like it is an attempt to dissuade you from using their service, the Customer service is full of waiting, even to register an activation code to actually be able to log in to an online banking account required me waiting on hold for five minutes. The process of getting a loan took no less than 2 months! Its disgusting. I really was so close to pulling the pin so many times and they are only too happy to cancel your application which really cements my belief that they do not actually want customers.
Excellent Card for Hedging Currency for Overseas Travel
I applied for and was approved for the HSBC Everyday Global card on-line in a few minutes, and uploaded some documents, and received the card a week later.
For local use in Australia the card is much like other debit cards, put money in and use it. The one advantage I've found from using VISA debit cards is that when I buy plane trips at BudgetAir.com.au, I don't incur the fee that is otherwise charged on Mastercard Debit and Credit cards and on Visa Debit cards.
One downside of the HSBC card, is that I cannot change the PIN on-line, and hav...e to do it at one of their ATMs. (I have none handy). For getting access to cash overseas, I generally go unhedged and use the Citibank Debit Mastercard, which doesn't have the overseas 3% foreign exchange fee, and the cash is given out at the Mastercard exchange rate (unless one foolishly selects the option routinely now put in overseas ATMs to convert the withdrawal amount to Australian dollars at their rate - DON"T do it). But, if one is travelling overseas in say three to six to nine months, and one is worried that the Aussie dollar may fall or collapse and hurt or ruin one's holiday, then the HSBC Everyday Global Card is the best card I've so far come across for hedging currency quickly and easily, at lowest cost. One can choose to buy 10 foreign currencies and put them in the card at the HSBC exchange rate, for use when travelling later.
Terrible customer service and not helpful
The Hsbc and the woman behind the counter are giving two different policies. Two many paperwork’s required to open a bank. This is 21st century!!!! Basically just happy for me to walk out the door without helping out or offering suggestions. Provided passport and utility bill as per what they required online. Went to branch in Southport being told its not enough.
The reviewer stated that an incentive was offered for this review
A THIRD World Local Bank
2019 already and these guys still having their mindsets back to 80s.
With almost everything can be done online these days for almost all banks.
And this, the "Third World Local Bank" still requires you to complete a hard copy FORM and then either send or fax it back to them for a simple Daily Withdrawal Limit increase from AUD $1000 to AUD $2000.
It's such a disgrace.
- Verified customer
Poor customer service, system errors, lower exchange rate
Opened this account for a trip to Canada and USA because it promised no foreign exchange fees. Loaded it with AUD and used it for ATM withdrawals and purchases on the Visa Debit card, that were then converted to AUD. All Visa purchases were treated by HSBC as ATM withdrawals (and not Visa purchases) at an exchange rate set by HSBC which was several percent lower than the Visa and Amex credit card exchange rates for the day. I made several Amex transactions so I could compare and there was almost no benefit to the HSBC card even with the Amex 3%...foreign currency charge, due to Amex having a better exchange rate. On returning home I found I had been overcharged by hundreds of dollars with seven transactions in error, which all appeared to be due to HSBC system errors. Four were duplicated transactions, another was a cancelled transaction for $0.15 Canadian that was converted to $52.02 Australian, and two others converted from CAD to AUD at the ridiculously low exchange rate of 0.71 cents instead of 0.96 CAD per AUD. Lodged a dispute with HSBC and received no response. Followed up after eight weeks in writing, no response. After 11 weeks lodged a complaint with the Australian Governments Financial Ombudsman Service and got a credit from HSBC two weeks later. No apology for the lack of response or explanation. I closed this account immediately I got my refund. HSBC banks in each country are different and HSBC Australia refused to provide any pre-trip advice as to whether HSBC Canada or HSBC USA would levy fees for using their ATMS for withdrawals. They refused to find out and told me to contact those banks myself. I tried multiple HSBC ATMs in New York over the weekend I was there but I couldn’t use any of them as they were all inside banks and none were accessible outside bank hours, so I don't know if they charge an ATM fee or not. Most other ATMS I found were accessible after hours, so I had to use one of these and pay the fee. I would give this product zero stars if I could.
Card blocked midway through holiday
Used this Everyday Global Card in America for 7 weeks. Halfway through the holiday purchases at restaurants and hotel accomodation weren't working on the card. Went 3 days later to an ATM when we ran out of money thinking it might of been the shops, but turns out I couldn't get any money out. HSBC in America won't help you, and our American mobile plan wouldn't allow us to call Australia. Family in Australia had to contact HSBC and ask them to contact us. Our card was blocked due to an $84 accomodation stay. The whole purpose of getting t...he card is to pay for things on holiday. We went for 4 days without being able to use our card and one day without being able to get food or accomodation. I asked HSBC why block my card for an accomodation payment, when I spent $10,000 prior to that on meals, accomodation, multiple shopping sprees, fuel around 7 states and tours. I was told that the system only hi-lighted the one accomodation stay. I will never use HSBC again. Toured the world a few times with Travelex and never had a card been stopped once. For anything.
Very Inflexible Product
This product is ridiculously inflexible and requires a user beware warning. On opening this account the holder is required to select a number of supported currencies to transact in from a drop down list should you wish to secure a particular currency at a set rate prior to travel. These currency choices then become locked in and it is then not possible to add additional supported currencies at a later date to support travel to other destinations. According to HSBC their tech team is "looking at the issue". I would suggest that anyone opening on...e of these inflexible accounts selects ALL of the listed currencies available to protect the needs of future travel. A pretty ordinary deficiency from a product trumpeted by HSBC as revolutionizing travel debit cards. This issue leaves a nasty taste before even having the opportunity to use it.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.