HX Phantom Hoverboard
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42 reviews · Statistics
Reviews
Awesome
Phantom HoverboardIn total I bought 7 for the grandkids couple of years ago... durable& long lasting, they love them. Now I have another grandchild
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The app does not work
Phantom HoverboardI purchased this hoverboard as it enables me to control the speed via a 'dedicated app'. If only the app works. It crashes and their support team is frustrating to deal with. For the price of this product I expected better.
... Read moreThank you Suzanne. Appreciate your team's assistance after I escalated the issue.
Serious fun and smiles all around
Phantom HoverboardThe Phantom board is top quality and easy to ride. This is a board for the whole family - kids and adults all enjoy it.
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My kid loves this!
Phantom HoverboardMy son was barely off this from Xmas day to the day it started to develop a rattle a couple of weeks later. We contacted customer support and a few emails and calls later we’d sent the damaged hoverboard back and a replacement was on its way. Was pleasantly surprised with the quick response and their willingness to resolve the issue. Very happy kid here was only without his board 4-5 days and now the only time he’s not on it is when it’s charging. Thank you
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My boys love their Phantom 2.0
Phantom HoverboardMy boys got a phantom 2.0 each for Christmas and love them, they Took them camping and loved riding around the park. A great board and well built and great value. Also the company were great to deal with , kept me updated with delivery. Thankyou from a happy customer
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Phantom 2 Hoverboard! Beast!
Phantom HoverboardJust wanted to quickly jump in and recommend this AMAZING product from Santa! Kids have been on it Constantly since Christmas. It lasts for Ages! Incredibly intuitive device has allowed ALL AGES to ride it almost immediately! We go to the shops with it, friends houses, EVERYWHERE! Over Grass, bumps, rocks, twigs, this thing is a Beast!! If you're looking for a Hoverboard, then I have to say this Phantom 2 from HX is the Best that I've ridden!
It is heavy, but we easily cover a good 10km before getting a battery warning. Relatively easy
Author stated being incentivised for this review
I'm hoping to control settings by use of a app. Not sure as my board is 2 yrs old.
Phantom HoverboardVery happy with this board. Just wondering if I can access it's settings via Bluetooth.app. as older version hx65 . 2 years old without fault :) . Only advice
get the all terrain and a kart . Make the best go karts for kids.
A great unit built to last.
Phantom HoverboardI purchased this for my daughters 12th birthday. She mastered it in an hour or so.
Built slick from great materials and boasting top features it is hours of solid fun time's...I was also blown away by my customer experience with these guys...
Hx hoverboard phantom 2
Phantom HoverboardThe board is great my son loves it, could have a bit more info on delivery times or possible delivery delays before buying the product. Customer support was very helpful
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TERRIBLE - DO NOT BUY FROM THEM
Phantom HoverboardI bought my son a Hover Board 2.0 for Xmas 2020, which he saved and paid half of. It lasted 2 months before it started to show issues. I have tried contacting the company on several occasions via email and phone and have not had one reply. My son (7) is now left with a faulty product which he cant get fixed. What a way to ruin his want to keep working hard for nice things.
Hello Brooke,
Alex from International HoverX Support Team :).
I am sorry to hear of the issue you have encountered with your appliance and the frustration this has caused you :( as we pride ourselves
Disappointed
Phantom HoverboardBought this for my daughter only to get an email the next day to say there would be a four week wait?!?! I believe I was mislead as there was no where in the website that stated it was out of stock!
... Read moreHello Bianca,
Hannah here from HoverX Customer Service. I have come across your review here and wanted to get in contact with you.
I can see you placed an order and it was promptly cancelled and your
Hours of fun
Phantom HoverboardWe purchased the HX hoverboard for our 10yr old son and he loves it! The battery life is fabulous (compared to on that our friend has). We are really pleased with the product and love that it gets our son outside and arrive!
... Read moreFind out how HX Phantom Hoverboard compares to other Hoverboards
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great product
Phantom HoverboardI have had mine for a year now and never bought a case, now I am, thank you for making this product. I use my hoverboard most days to feed the chooks and it has been great.
My first experience dealing with this company
Phantom HoverboardReally dissapointed. Paid for 10inch panther then got email saying they out of stock and want to offer me something else. Yet when I checked the website it is still advertised for sale which is very misleading. Communication was poor it took several phone calls and emails of me to chase them about the refund.
Hello Jessie, so sorry for the incorrect information on the website, this was amended after your purchase, we’re still not sure what led to the issue. We are currently moving our website from Magento
... Read moreto Shopify so may be the reason for the error, really sorry about that. Regarding the refund, I am personally leading the implementation of a better system to improve our logistics, refunds and speed of customer service in general.
My son absolutely loves his new Hoverboard.
Phantom HoverboardPurchased the new Hx hover board for my son. The service iv'e have through this company has been outstanding. The hover board it's self is fantastic quality and the sound system speakers are mind blowingly louds. We got the 10inch hover board its stylish and looks cool.
Customer service is outstanding. And minor issues were resolved quickly. Ie protective rubber strips were not in the box but promptly sent out .power cord was American but an aussie adaptor was placed in the box and they sent the correct Aussie power cord the following
... Read moreweek. Yes the hover board is expensive, but consider this that the cheap versions do not last and the amount of times u have to return them due to issues will leave u disappointed. So in essence you pay for what u get. The HX hover board in my opinion is the BEST value for money that you can buy. And as for the customer service well I only wish more business were like them. . Absolutely fantastic customer service.Questions & Answers
a quick question does the hoverboard have keys so people can't steal it?
a quick question does the hoverboard have keys so people cant steal it ?
HX Hoverboard 2.0:
Is there a warning when the battery is about to runout?
I have been dumped off twice now, with no battery low warning, once at topspeed. It just turns itself off. I'm lucky I just pulled a muscle.
Is it the setting in LED Lights, VoiceControl? I turned that off, I think to save battery. There is nothing in the manual that says what that is. If it is that setting, if I turn that on, will it also give me speed warnings?
Hello Goodvibes2,
Thank you for taking the time to write to us and I am sorry to hear about your pulled muscle. I hope you are feeling better.
Yes. The Board has a warning (beeping) and also will slow down the hoverboard when the battery is getting low.
The board must be fully charged until the LED turns green in order to work it properly.
Please be aware the warning is not very loud. It may not be audible if riding in a noisy place or surface. The beeping warning cannot be turned off.
Yes, if you turn the voice control back on the speed warnings will return.
I hope that answers all your questions but please do not hesitate to ask if you have any other questions or issues.
Have a lovely day
Suzanne
Thanks for your answer. I'd like to know *exactly* where the beeping comes from so I can ensure I haven't suppressed it at all by using tape to protect the board from scratches.
Hello Goodvibes2,
Thanks for getting back to me.
If you have your manual, you can look on page 4 and it shows on a diagram where the speaker is located. If you dont have easy access to the manual I can explain its location :)
If you are looking at the back of the unit, the speaker is located under the board on the lefthand side approx 5-10cms from the center of the board.
I hope that helps with locating the speaker so you will be able to hear the notification.
Please Note: We do not recommend covering the board with tape as it needs ventilation to work properly and covering it will stop the ventilation from being effective.
If you have any other questions, please do not hesitate to ask.
Have a lovely day
Suzanne
If you're talking about the area with all the small holes, I purposefully did not put any tape over that, so I don't know why I do not hear any beeping just before the board turns itself off.
Hello Goodvibes2,
At 20% battery: The Blue light flashes slowly and the alarms will sound.
At 5% battery: The Blue light flashes fast and the alarms sounds and lifts the footboard to stop rider to ride.
The hoverboard could go off without any warning if the rider uses rapid acceleration when the battery is low.
In the future if you are able to capture the moment on video so our support team can see the issue you have described previously with the board turning itself off.
If you have any other questions, please do not hesitate to ask.
Have a lovely day
Suzanne
Hi Suzanne, thanks for the answer. This info should be in the manual. Unfortunately, I have never observed any of those warnings, and have now sold the board, so I'm unable to do any further testing.
Hello Goodvibes2,
No problem at all. Thanks so much for your feedback. I have passed these details on to our team to add to the user manual.
I understand. Have a great day
Suzanne
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Details
 |  | |
|---|---|---|
| Category | Hoverboards | Hoverboards |
| Price (RRP) | 850 | 1200 |
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Hello Mai T,
Thank you for taking the time to write your review.
... Read more I have read through the correspondence you have had with our team and can see you had the app working for a year and there was an update that happened which caused the error with your version of the app. Our Team has been working with you to get all the information to be able to update the app so it is compatible with your phone once more. We have run tests on the same devices and have had no issues on our end so we have been getting as much information as possible from you to be able to rectify the issue as it seems to be an issue specifically with your device and app. I sincerely apologize for any inconvenience caused but I am thankful that you have brought this to our attention so the issue can be rectified for you. As of today, we can inform you that the issues have been rectified and your app should be up and running as normal. I wanted to confirm this is not a common issue as we have not had any other reports of this occurring. We are confident we will get this sorted for you as soon as possible. At this time we require a few more days and we believe it will be finalized then. If you have any questions or issues, please do not hesitate to ask. Wishing you all the best Suzanne