HX Phantom Hoverboard Questions & Answers

Hello Joey, Thanks a lot for reaching out. May we please ask to record a short video and a summarize of the issue including your order number and send it to support@hoverx.com.au? Once received, we will diagnose it further and resolve it.

Much appreciated and we are looking forward to your email, HX team

Yes, will do. Thank you.

Hello Namish, Please accept our sincere apologies for our delayed response. The HX Hoverboard does not feature any keys that prevent them from stealing. Only the HX Hoverboard Phantom 2.0 comes with a carry bag that people use to the place where they want to hover. Once done, they put it back and bring it back home.

Hope this helps and do not hesitate to reach out to support@hoverx.com.au if more assistance is required.

Best regards, HX Team

Thank you

Hello Namish, Please accept our sincere apologies for our delayed response. The HX Hoverboard does not feature any keys that prevent them from stealing. Only the HX Hoverboard Phantom 2.0 comes with a carry bag that people use to the place where they want to hover. Once done, they put it back and bring it back home.

Hope this helps and do not hesitate to reach out to support@hoverx.com.au if more assistance is required.

Best regards, HX Team

Hello Namish, Please accept our sincere apologies for our delayed response. The HX Hoverboard does not feature any keys that prevent them from stealing. Only the HX Hoverboard Phantom 2.0 comes with a carry bag that people use to the place where they want to hover. Once done, they put it back and bring it back home.

Hope this helps and do not hesitate to reach out to support@hoverx.com.au if more assistance is required.

Best regards, HX Team

Hello Eden, Our sincere apologies for the delayed response. If the issue still persist, please contact our customer service at support@hoverx.com.au for further assistance. Thanks a lot in advance and we wish you a happy weekend in advance, HX Team

Hu Stephanie ! Thank you for contacting us, please check the Speeding: Speeding on your board will cause a lift alarm, please note the speed you set in the app. In case you need any further assistance with the Hoverboard, our Expert Technical Support Team is literally only one click or a phone call away. For any questions you have, you can call us at 1300 309 900 or simply can open a ticket with our support team at

external link 

Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7

Best regards, HX Team :)

Hi Sara ! Thank you so much for contacting us, sorry for the delay in getting back to you, speeding on your board will cause a lift alarm, please note the speed you set in the app. In case you need any assistance with the product our Expert Technical Support Team is literally only one click or a phone call away. For any questions you have, you can call us at 1300 309 900 or simply can open a ticket with our support team at

external link 

Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7

Best regards, HX Team :)

Hello Marcin, Thank you for getting in contact with us. If you have purchased one of our HoverX products - perhaps the HX Urban or HX surf you can contact our Customer Service or Support team regarding repairs and spare parts and we can get that organized for you. You can call us directly at 1300 309 900 or you simply can open a ticket with our support team at external link . Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7. Please provide a photo of your compliance label so we can assist you faster :)

However, if you have purchased from another company such as the Onewheel I would suggest you contact them directly to purchase an additional battery.

If you have any questions or issues, please do not hesitate to ask.

Have a lovely day Suzanne

Thank You for Your answer but the case seems more complicated-i bought it sexond hand-with a box and everything included plus i am in the UK so i would like to be able to simply buy a battery pack online but the only option is $129 which is more than i paid for the boars itself. Thank You again but it seems there is nothing You can do for me-all the best!

Hello Marcin,

Sorry to hear you are having trouble purchasing a new battery. I wish I could be more help.

If you have any questions or issues, please let me know. Have a great day Suzanne :)

Hello Goodvibes2, Thank you for taking the time to write to us and I am sorry to hear about your pulled muscle. I hope you are feeling better. Yes. The Board has a warning (beeping) and also will slow down the hoverboard when the battery is getting low.

The board must be fully charged until the LED turns green in order to work it properly.

Please be aware the warning is not very loud. It may not be audible if riding in a noisy place or surface. The beeping warning cannot be turned off.

Yes, if you turn the voice control back on the speed warnings will return.

I hope that answers all your questions but please do not hesitate to ask if you have any other questions or issues.

Have a lovely day Suzanne

Thanks for your answer. I'd like to know *exactly* where the beeping comes from so I can ensure I haven't suppressed it at all by using tape to protect the board from scratches.

Hello Goodvibes2, Thanks for getting back to me. If you have your manual, you can look on page 4 and it shows on a diagram where the speaker is located. If you dont have easy access to the manual I can explain its location :)

If you are looking at the back of the unit, the speaker is located under the board on the lefthand side approx 5-10cms from the center of the board.

I hope that helps with locating the speaker so you will be able to hear the notification.

Please Note: We do not recommend covering the board with tape as it needs ventilation to work properly and covering it will stop the ventilation from being effective.

If you have any other questions, please do not hesitate to ask.

Have a lovely day

Suzanne

If you're talking about the area with all the small holes, I purposefully did not put any tape over that, so I don't know why I do not hear any beeping just before the board turns itself off.

Hello Goodvibes2, At 20% battery: The Blue light flashes slowly and the alarms will sound. At 5% battery: The Blue light flashes fast and the alarms sounds and lifts the footboard to stop rider to ride.

The hoverboard could go off without any warning if the rider uses rapid acceleration when the battery is low.

In the future if you are able to capture the moment on video so our support team can see the issue you have described previously with the board turning itself off.

If you have any other questions, please do not hesitate to ask.

Have a lovely day

Suzanne

Hi Suzanne, thanks for the answer. This info should be in the manual. Unfortunately, I have never observed any of those warnings, and have now sold the board, so I'm unable to do any further testing.

Hello Goodvibes2,

No problem at all. Thanks so much for your feedback. I have passed these details on to our team to add to the user manual.

I understand. Have a great day Suzanne

Hey Neysa and thank you for your question Sadly at the moment, we do not have it in stock, and the soonest we can expect it is late February or early March but I definitely expect you then Hope this helps Best Alex

Hello Anita, Yes we do have the Hover HX PHANTOM HOVERBOARD 2.0 - Blue, and Black Order can be placed here external link  Usually delivery takes up to 7 days maximum, depending on the distance Hope this helps Best Alex HoverX Team

Never mind it’s fine

Hello Carlee Alex from HoverX International Team here Thank you for your question ;) According to the manual, the minimum weight limit is 20kg and the maximum weight limit is 120kg. If there is anything else I can assist you with, just let me know :) Best Alex

If I order two today will they arrive by Christmas to Sunshine Coast please

Hello Lorraine, thank you for your message. Please contact our technical team directly using this link external link  and they will be able to personally assist you. We hope this helps :)

a quick question does the hoverboard have keys so people cant steal it ?

Hello Namish, Please accept our sincere apologies for our delayed response. The HX Hoverboard does not feature any keys that prevent them from stealing. Only the HX Hoverboard Phantom 2.0 comes with a carry bag that people use to the place where they want to hover. Once done, they put it back and bring it back home.

Hope this helps and do not hesitate to reach out to support@hoverx.com.au if more assistance is required.

Best regards, HX Team

Yes phantom 10”

$549

No I never received the 10” only the standard 6.5 inch. They said it was nothing they could do to get me what I ordered. I feel like it was just a bait and switch tactic.

Hi Tham, the 10" hoverboard is sold out as we had limited stock, and we are not sure when the new stock will be arriving, but we will note it on the website as soon as we know. However, we do have the Hoverboard Urban HX (https://hoverx.com/hx-urban), which is our best seller. We may discontinue the 10” model due to limited demands.

Any other questions Tham? My direct email is francois@froothie.com.au, the office phone number is 1300 309 900, any questions please just call or email us (or FB us, IG, Live chat… you can even mail us! We’re here to help :-) )

Francois