Ilve D900WMP Questions

Hunter128y · D900WMP

Hi. Just recently moved into a new home we have an ILVE. Have just noticed the orange lite is flickering and the green lights are on. The oven is completely off. What should I do?

ILVE DM 8y

Dear Hunter12,

please contact us at customercare@eurolinx.com.au or 1 300 85 64 11 option 1 and we'll get you sorted. ILVE Customer Care

Mick10y · D900WMP

I have an double oven as per the above...purchased in 2005. But last Tuesday 02-08-2016. I tried cooking a steak in the smaller oven and turn on to the top electric element and it not getting hot anymore...then i try to turn on the bottom element it is working. Therefore should I replace the new electric element in the top one? Can you tell me where can i buy the correct element to replace it and (Anywhere near by Liverpool area at Sydney) ?

My M: [number removed]

Kindly regards....

ILVE DM 10y

Dear Mick, spare parts are available from our team based at 48 Moore Street Leichhardt. The team can be contacted on 1 300 85 64 11 option 2 or spares@eurolinx.com.au. We do recommend all repairs are carried out by one of our authorised agents. For service in your area we recommend My ILVE Service on 0412 777 809

Regards,

ILVE Customer Care

gwilliamson12y · D900WMPSS

A few weeks ago I tried cooking a cake in the smaller oven, the top got burnt but the rest of the cake was quite uncooked. I thought I had put the setting on grill however when I checked it was on conventional. Today I decided to cook a roast, once again trying the smaller oven. It too was burning on the top and again I had the setting on conventional oven. I had noticed that the orange light was still on despite the oven being on for well over half an hour. The temperature was set at 175.

ILVE DM 12y

Can you please contact us on customercare@eurolinx.com.au to let us know your contact details and we'll call you to get to the bottom of this.

Regards,

Eurolinx Customer Care

JOJO52513y · D900WMP

I have an double oven as per the above...purchased in2003. At the time there was a big problem with the seal...got a new Ilve employee sent to change it ...but I think it is still he wrong one..How can I sort this out? The bigger oven has quite a gap and the hot air coming out today is amazing!

Thanks

ILVE service Team 13y

Hi JOJO It's hard to give an acurate diagnoses without physically looking at the oven, however it does sound like the hinges on the bigger oven need to maybe be replaced. To be able to assist you please contact the ILVE service team on 1300 856 411 and select option 1.