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Income Tax Professionals

Income Tax Professionals

Tax Returns, Home Loans, Car Loans, etc...
2.0 from 34 reviews · View Statistics

Reviews

2.0

34 reviews
5
(7)
4
(0)
3
(1)
2
(3)
1
(23)
  • Transparency
    2.4 (14)
  • Rates and Fees
    2.1 (12)
  • Timeliness
    1.8 (12)
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Jodes

JodesCentral Queensland, QLD

  • 2 reviews

Unprofessional

published

I completed my tax return online. The email communications that I received was less than informative with poor spelling and grammar. It was a simple tax return. The person who completed my tax made a mistake and told me the wrong amount. The accountant picked up her error which she corrected and then sent back to the accountant for review. This whole process took two weeks before it got submitted to the ATO. Limited communication, I had to follow up. Overpriced, poor service, unprofessional. NEVER AGAIN!

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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NEVER AGAIN

published

My tax return lodged with out my authorization,they took money off my bank too.Same return can be done for $50 where as they charge$177.The guy was doing with help of someone else on the phone and missed a lot of things that were supposed to be claimed.Their only place to complain is to where u get ur tax done leaving u no choice.If u make online appointments,they ain't aware of it either.They don't deserve a single star.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Trusted Rico

Trusted RicoGreater Melbourne (Inner), VIC

  • 15 reviews
  • 5 likes

ITP East Bentleigh avoid at all costs

published

I cannot stress enough how bad the tax agents at East Bentleigh are. I lost thousands of dollars from their incompetence & illegal acts. The agent Dennis Argyle changed my address with the ATO without my permission & lost my 3 years worth of returns. To make it worse he then gave debt collectors my personal banking information which they used to direct debit huge fees until I was overdrawn & kept incurring dishonor fees from there actions. They've taken no responsibility nor even explained themselves. Could not get worse service ever.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Chris

ChrisNSW, 2114

  • 10 reviews
  • 13 likes

Switched on professional tax agent

published

Sara from ITP is an amazing tax agent working for ITP Ryde. We have filed our last two years tax lodgements with her and have been impressed with her attention to detail, professionalism, sense of humour and efficiency. She recommended a depreciation schedule for our investment unit that a previous agent did not and that saved us a significant amount of money. Highly recommended!

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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CJ

CJSydney, NSW

  • 6 reviews
  • 1 like

ITP Sydney South

published

I know there are alot of scathing reviews for ITP but honestly, for me, the Sydney team are very good at what they do, I have been with them for a little over 2 years and each tax return is thorough and refund is quick (less than 2 weeks) and the fee is fine ($160) I am only sorry people don't have the same experience at other branches - I would recommend this team and specifically speak with Steve or Muhammad - I put a friend there way and she is happy too - hope this helps :)

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Krestine B.

Krestine B.South East Queensland, QLD

  • 2 reviews

Excellent service ITP NORTH LAKES

published

I am extremely satisfied and happy with ITP north lakes especially to Belinda and Les because they were so helpful with my tax return. Belinda went above and beyond her duties to be able to help me file. ITP North Lakes exceeded my expectations for an awesome tax agent. Class A Service. Thank you guys! Keep it up!

Transparency
Incentivised ReviewNo

Never again

published

Do not use this firm, they had my return for a week, failed to let me know, after communication with the ato, I found out they had my return! Although when I went to see them they didn't know if they had it or not, they found out they did have it, although no miney is owed to them by myself for fees I am still waiting to receive my return, they were also going to deduct the accountancy fees when I had paid in cash, if you want a headache trying to get your return I highly recommend you see these unprofessional agents.

Rates and Fees
Timeliness
Incentivised ReviewNo
Jeannie W.

Jeannie W.

  • 2 reviews
  • 3 likes

Appalling

published

The accountant at ITP neglected to attach my PAYG summary provided her in 2018, with the result that the ATO is now threatening me with further action fifteen months later. The Southport office manager rather than apologise for this gross oversight,, put the accountant's negligence down to 'human error'. This is wholly unacceptable, I paid this firm to do a professional job.
Stay well away from these' flybynight' unprofessionals.

Incentivised ReviewNo
Neil

NeilSouth East Queensland, QLD

Never again

published

Made a booking this morning for 5.15pm to get tax done, got there early and waited until 5.55pm until the people before me finished, when I went to the counter I explained I had a 5.15 booking, the accountant told me oh sorry we close at 6pm. How about a courtesy call to cancel or come over to me as I could clearly be seen waiting. I have been using itp for a few years but will never use them again and will tell about 10 people I know who also use them to never use them again, UNPROFESSIONAL!!!

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Annie

AnnieSouth East Queensland, QLD

  • 2 reviews

Poor unprofessional service

published

I had a terrible experience with the tax agent based at Logan Holme . She was rude and I have Been working for 45 years and this is the first time anyone has ever demanded I prove all deductions to them . I had all the figures and was happy to sign it was correct if audited by the ATO . I could tell she did not like me at the assessment time because of what she said to me and I think for this reason did not send my claim for 3 weeks . When I rechecked the figures some were recorded incorrectly . Never had a problem before and will not be back !

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Dan

DanSydney, NSW

  • 4 reviews
  • 1 like

Not recommended...

published

ITP have received my return from the ATO almost a week ago now and yet have not passed on my refund to me - a month since the return was initially lodged. 2 phone calls, an email and even messaging them via Instagram has got me nowhere; nobody seems to know where my money has gone? Won't be back.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Yanee

YaneeSouth East Queensland, QLD

They didn’t accommodate me.

published

I went to Australia Fair Shopping Centre in Gold Coast and they had a cubicle in front of the Woolies. I expected since they were there, no appointments were necessary. But the woman behind the desk told me that I need to have an appointment with them since they have no slots for me that day considering I was there at around 9am. So she suggested that I come at 1pm the next day (that would be Saturday) and I pointed out that the Saturday schedule posted in their cubicle was only 9am to 12noon. So how come they gave me a 1pm appointment?! Or just plain and simple they would not like to do my tax return.
I would never recommend this accounting firm.
I felt I have been discriminated.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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M T

M T

  • 2 reviews
  • 1 like

Overcharged

published

I did two lots of tax 2017-2018 and 2018-2019. I was told that for the two years tax i would receive $1200 being made up of $300 and $900. I received my tax payment in my bank account tonight and after what they have taken I got $600. That means I paid $600 for them to do two lots of tax, $300 a year are you kidding me. Looking on the internet I see other companies do it for around $165 meaning I paid almost double. I worked for one company and received Centrelink, the lady who did my tax at Goodna didn't claim half of what I've since found out I could claim. I'm so disappointed in them I will never go back

Incentivised ReviewNo
David Penkethman

David PenkethmanSouth East Queensland, QLD

Individual Tax Return-Southport QLD

published

The emailed Copy of the completed tax return showed no details that indicated it was my tax return. It could have belonged to anyone as it was full of the following NNNNNNNNNNNN comments. There was no evidence to indicate my tax return had been lodged with the ATO.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Petal

Petal

  • 2 reviews
  • 2 likes

No Stars. Would give minus if I could.

published

ITP have received my return from the ATO almost a week ago now and yet have not passed on my refund to me. 3 phone calls to the agent and head office to find out why. All telling me they would call me back and advise when I can expect my refund and no return call. Why am I having to chase up MY money when they charged me $180+ to do this. I will NEVER use them again and I will NEVER recommend them to anyone else either. ITP CAMPBELLTOWN AND LIVERPOOL are disgraceful.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Penrith ITP Office, 356 High Street, Penrith

published

Hass from Penrith ITP office attended to our tax returns this morning. He was very professional, no question was too difficult for him to answer and we were in and out within half an hour. We use ITP every year and would totally recommend it to anyone.

Transparency
Incentivised ReviewNo
Cheryle M.

Cheryle M.Perth, WA

  • 2 reviews
  • 2 likes

Bad business practices

published
Incentivised ReviewNo
Nadene A.

Nadene A.Sydney, NSW

Amazing

published

Thank you for taking the stress out of lodging a tax return, and for speedy and friendly service. Fair price for quality service and continued followup to ensure correct details.

Transparency
Incentivised ReviewNo
Oscar

OscarGold Coast

Worse than terrible!!

published

Met consultant 29 Oct. Provided last of info they requested on 12 Nov. Chased up on 17 Dec, only to find out they closed all offices on 7 Dec. Won't open until 7 Jan. Not one phone number for the whole organisation is being answered. All say to ring back in 3 weeks (7 Jan)!
So much for the GUARANTEE on the website: "Our ALL YEAR ROUND guarantee also ensures that you have access to our consultants anytime to discuss all matters related to your specific tax affairs – without charge!*"

Mindtask

MindtaskBrisbane

Withdraw money from my account without my consent!

published
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Questions & Answers

Trusted Rico

Trusted Ricoasked

Income Tax Professionals

Has anybody else filed complaints with ATO in regards to ITP fraudulence?

1 answer
Trusted Rico
Trusted Rico

Yes. I've reported East Bentleigh branch. Dennis Argyros for illegally taking money from my bank acct as well as a list of bad service

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Details

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CategoryFinance and Tax Preparation ServicesFinance and Home LoansFinance and Car LoansFinance and Financial Planning Services
Contact Number 1800 367 4871800 367 4871800 367 4871800 367 487
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