Income Tax Professionals

I queried costs for a personal tax return and small business tax return all summarized in Excel. The livechat operator quoted me $400 for the business tax return which was very reasonable. When I arrived at the office I was told my personal tax… Read more

return couldn’t be done until the business return was done (even though they are completely separate). I was then quoted $2000 for the business return and i also had to sign up to use their software (over $150 pm) and it couldn’t be done using figures from an Excel SS. So you do 80% of their work and they still charge a huge amount. Unbelievable!

Others have complained about this and I am here to back it up. We visited the office weeks ago, knowing that we would have a rather large debt. We have the money ready to go, but every time I went onto mygov to get the invoice, I found that it still hadn't been lodged. I contacted the agent by email and received an automatic reply saying that I'd… Read more

be contacted within 24 hours. 5 days later, I contacted them again. Still nothing. My husband called them, and a new waiting game began. Finally, we heard from them today. The agent is on leave and has not lodged our return. I am appalled that my husband and I had to pay for this terrible service. Never again.

The service I received was very unprofessional. The staff member repeatedly commented on my income and compared it to her own, which was inappropriate and made me feel uncomfortable. Very poor service.

Thanks so much for your help with our tax returns! – Gabriela from Prahran helped me with my tax returns, and she was so helpful and went above and beyond to help :) My husband and I have been very happy for years with Gabriela and Violetta. Thanks for your help.

Excellent service – I have received quick excellent professional service from ITP. East Bentleigh. Had I read the many dissatisfied reviews I would not have gone with them! Since my accountant husband has been doing my returns for some years, I have a fairly good understanding of the process. This year It was smooth and satisfactory. Thank you ITP.

ITP Glebe - Trevor – Trevor was a wonderful help, I recommend his wealth of knowledge to anyone who is looking for a trustworthy accountant. I sent my son to see him as well and will return every year at tax time, as his authentic character, aligns with his professional service. Thank you Lara Saveka Glebe, Sydney, NSW.

Got my tax done by a lady in there last year she was very incompetent. I pretty much did her job for her, didn’t listen to any questions I had or any input just figures, in which the end result was terrible so I told her to never expect to see me againpaid her her $300 for half an hour time which was a rip off and did it myself came out a lot better than what she did! Will never go back!!

Avoid at all costs. The incompetence of this organisation leads to terrible errors and hours of time lost – Using ITP has been the worst decision I ever made. My Tax Return is uncomplicated and basic. I attended the Prahran office in 2022 where my Income tax Return was prepared quickly and accurately by Phil. However in 2023 following a staff change My Tax Return was messed up so badly that the ATO froze my account. I ended up with a fourty thousand… Read more

dollar refund that was clearly not mine. It is 2024 and my new tax agent is still working through the fall out of the errors made in the 2023 period.

Not Professional – Not professional. I submitted tax information. After not having a response to a recent request for information I decided to phone. It transpired that the suburb office I was using had closed down. There was no notification to me as a customer. I cannot get hold of a head office. Walter John Bailey, founder of ITP is a disgrace. If this is what happens to customers then they do not deserve our custom. 0 stars

Not happy Jan – I did my tax return 2 months ago at Morley and I’m still waiting for my return or even a call back after having to go in 4 times, as you get no luck on the getting through on the phone. I’m annoyed

Did not lodge my return – ITP did not lodge my return, had to contact them twice to actually get them to lodge it. First time was 10 days after my appointment, the guy said he would call me back, I never heard back. Second time, 12 days after my appointment, the lady went ahead and lodged it for me. Upon receiving the return I got $1200 less than the estimate I was provided by the agent. Never wanna go back.

Never again – Called to check on progress and informed that,after 2 weeks, it hadn't been lodged yet....agent PRESUMED I had a stake in partners sale/rental property untill I called to check progress and told them I don't!! Earnt same as last year,paid same tax....$2400 refund last year...$900 this year!?!?... Paid $165 fee last year,$210 this year... Its been… Read more

over a month now... apparently due to staff shortages..... SERIOUSLY...at this time of year!!!! Never again...

Terrible service Do Not Recommend – Definitely not recommend. I had my tax return done with them last two years and to be honest I had good exprience with their previous agent in Australia Fair. However this year the service and experience with them are horrible. Start with messing up my appointment time, I went to the kiosk to make an appointment, the lady in the kiosk told me… Read more

better to book appointment on 21st/July all the statements should be finalised by then, therefore I booked my appointment on that day, but when I arrived there a different staff was in the kiosk told me that I was never booked in. There is no apology for the mistake, she only advised me book the second day. When I went back second day, she went through my last year worksheet which did by different agent last year, changed a bit information then done, compare with last year the tax return droped more than half. 20mins appointment spent 136 for consultation which is not even consultation, all the information you can find easily on ATO website, there is no suggestion or information about how to do it right with maximising your tax return, she did not go through any details that things you are entitled to claim back. After the appointment she did not even check my signature I had to go back sign again after I left Australia Fair, what a sloppy job she did! Then again on Monday I received text message from them asked me to go back sign again, it was annoying enough to go back sign my signature after first appointment, it is even more annoying wasted my time went back end up being informed it was a mistake due to their system glitch. All these things add up my suspicious she was not doing a good job, therefore I asked her to provide me a worksheet that has details of my claims this year and last year I can compare them check if anything I missed, and she refused to provide that because these are their internal information. The information I provided and has my signature on that, I'm not allowed to have them back. What a joke! Finally there was another staff came in and helped me print out the information. Also I did seek for second opinion because the horrible service and experience I received from itp Australia Fair made me wonder, then I found out there were so many things I am entitled to claim. I can not speak for their other sites, they might have better staffs in other locations worth for you book appointment with, but if you are going to Australia fair, Do Not waste your time and money book appointment with them.

Waste of time – Spent hours doing my tax return online with ITP only to find that it rejected my final expense because it didn't recognise the dollar value. Called ITP the next day for help and was just told to book an in person appointment instead! If I wanted an in person appointment, i would have booked it in the first place! Complete waste of time.

ST Marys completely unprofesional – The St Marys office is completely unprofessional. The do not provide their email or any way of contacting other phone, which they never answer. I had a scheduled appointment that they cancelled and did not notify me of. Their response was these things happen. I will not do business with them and do not recommend them. I had to give 1 star as there is no option for a 0 rating.

Very poor service. This is the last year, I will ever use ITP – Took a month to let me know tax information and stated 'they're busy'! (not my problem), employ more staff if the service they are offering is over run. The female accountant does not respond to emails and you have to keep chasing her for information. Pathetic service. I won't be back next financial year.

Not very professional – They forgot to lodge my claim, saying I didn't sign the forms sent to me by email and it was my fault, they said they will resend the forms, this didn't happen either, another phone call to their office to check, I had confirmation of completed and signed forms, "apparently" it was a "glitch" in the computer system, first time ever that this has… Read more

happened "apparently", no follow up calls to say it was rectified, only when I called them to tell them my tax still wasn't lodged did it happen ( fingers crossed pending) I will have to check with the ATO again to see if it has been done, now I'm worried my tax wasn't done right in the first place, very high fees too. Never will I use ITP for my tax again I have absolutely no faith in them whatsoever. I feel like a fool for putting any trust in that guy, it didn't feel right I should have trusted my instincts.

Good customer service and happy with return – My appointment was with Hass, and as usual he provided great customer service and I got a good return. I return each year to the same company as I am always satisfied with the service provider.

If only I could rate ITP Qld a negative!!!!! – I did ITP 8week short course finishing June 2021. ITP Qld then want you to complete additional 3days unpaid training and don't advise if you have a job! Cheap nasty

Unprofessional – I completed my tax return online. The email communications that I received was less than informative with poor spelling and grammar. It was a simple tax return. The person who completed my tax made a mistake and told me the wrong amount. The accountant picked up her error which she corrected and then sent back to the accountant for review. … Read more

This whole process took two weeks before it got submitted to the ATO. Limited communication, I had to follow up. Overpriced, poor service, unprofessional. NEVER AGAIN!

NEVER AGAIN – My tax return lodged with out my authorization,they took money off my bank too.Same return can be done for $50 where as they charge$177.The guy was doing with help of someone else on the phone and missed a lot of things that were supposed to be claimed.Their only place to complain is to where u get ur tax done leaving u no choice.If u make online appointments,they ain't aware of it either.They don't deserve a single star.

ITP East Bentleigh avoid at all costs – I cannot stress enough how bad the tax agents at East Bentleigh are. I lost thousands of dollars from their incompetence & illegal acts. The agent [Name Removed] changed my address with the ATO without my permission & lost my 3 years worth of returns. To make it worse he then gave debt collectors my personal banking information which they used to… Read more

direct debit huge fees until I was overdrawn & kept incurring dishonor fees from there actions. They've taken no responsibility nor even explained themselves. Could not get worse service ever.

Switched on professional tax agent – Sara from ITP is an amazing tax agent working for ITP Ryde. We have filed our last two years tax lodgements with her and have been impressed with her attention to detail, professionalism, sense of humour and efficiency. She recommended a depreciation schedule for our investment unit that a previous agent did not and that saved us a significant amount of money. Highly recommended!

ITP Sydney South – I know there are alot of scathing reviews for ITP but honestly, for me, the Sydney team are very good at what they do, I have been with them for a little over 2 years and each tax return is thorough and refund is quick (less than 2 weeks) and the fee is fine ($160) I am only sorry people don't have the same experience at other branches - I would… Read more

recommend this team and specifically speak with Steve or Muhammad - I put a friend there way and she is happy too - hope this helps :)

Excellent service ITP NORTH LAKES – I am extremely satisfied and happy with ITP north lakes especially to Belinda and Les because they were so helpful with my tax return. Belinda went above and beyond her duties to be able to help me file. ITP North Lakes exceeded my expectations for an awesome tax agent. Class A Service. Thank you guys! Keep it up!

Never again – Do not use this firm, they had my return for a week, failed to let me know, after communication with the ato, I found out they had my return! Although when I went to see them they didn't know if they had it or not, they found out they did have it, although no miney is owed to them by myself for fees I am still waiting to receive my return, they… Read more

were also going to deduct the accountancy fees when I had paid in cash, if you want a headache trying to get your return I highly recommend you see these unprofessional agents.

Never again – Made a booking this morning for 5.15pm to get tax done, got there early and waited until 5.55pm until the people before me finished, when I went to the counter I explained I had a 5.15 booking, the accountant told me oh sorry we close at 6pm. How about a courtesy call to cancel or come over to me as I could clearly be seen waiting. I have been… Read more

using itp for a few years but will never use them again and will tell about 10 people I know who also use them to never use them again, UNPROFESSIONAL!!!

Poor unprofessional service – I had a terrible experience with the tax agent based at Logan Holme . She was rude and I have Been working for 45 years and this is the first time anyone has ever demanded I prove all deductions to them . I had all the figures and was happy to sign it was correct if audited by the ATO . I could tell she did not like me at the assessment time… Read more

because of what she said to me and I think for this reason did not send my claim for 3 weeks . When I rechecked the figures some were recorded incorrectly . Never had a problem before and will not be back !

Not recommended – ITP have received my return from the ATO almost a week ago now and yet have not passed on my refund to me - a month since the return was initially lodged. 2 phone calls, an email and even messaging them via Instagram has got me nowhere; nobody seems to know where my money has gone? Won't be back.

They didn’t accommodate me – I went to Australia Fair Shopping Centre in Gold Coast and they had a cubicle in front of the Woolies. I expected since they were there, no appointments were necessary. But the woman behind the desk told me that I need to have an appointment with them since they have no slots for me that day considering I was there at around 9am. So she suggested… Read more

that I come at 1pm the next day (that would be Saturday) and I pointed out that the Saturday schedule posted in their cubicle was only 9am to 12noon. So how come they gave me a 1pm appointment?! Or just plain and simple they would not like to do my tax return. I would never recommend this accounting firm. I felt I have been discriminated.

Overcharged – I did two lots of tax 2017-2018 and 2018-2019. I was told that for the two years tax i would receive $1200 being made up of $300 and $900. I received my tax payment in my bank account tonight and after what they have taken I got $600. That means I paid $600 for them to do two lots of tax, $300 a year are you kidding me. Looking on the internet I… Read more

see other companies do it for around $165 meaning I paid almost double. I worked for one company and received Centrelink, the lady who did my tax at Goodna didn't claim half of what I've since found out I could claim. I'm so disappointed in them I will never go back

Individual Tax Return-Southport QLD – The emailed Copy of the completed tax return showed no details that indicated it was my tax return. It could have belonged to anyone as it was full of the following NNNNNNNNNNNN comments. There was no evidence to indicate my tax return had been lodged with the ATO. Show details

told first time ever owe tax 95 get tax bills of295 – never use again told owe 95 tax says I owe 295 charge 135 a first then it rings and asks for exta 22

Too expensive!!!! – I paid $135 for the tax agent to filll in a form!