WORSE BANK EVER
100% no service on weekends
If I can give no star I will and that would be much better Closed my account and took my buisness to another financial institution.
ING bank customer service - AVOID AS PLAGUE!
After having ING Everyday account for about 4 year, got email saying:
"We are writing to you to inform you that after an internal review, we have made the decision to close your account/s listed below. This will be done in accordance with our policies and your account terms and conditions. We apologise for any inconvenience this causes".
Called ING, rep read the same script, no any other explanation.
If anyone considering banking with ING, think twice and avoid ING Bank as plague!
At the time was considering going with ING for mortgages, thanks goodness, I made a right decision not to touch ING.
Sign up before June 2022 with code DZL273 and get $100
Promo code has been extended until June 2022 so make the most of it. Get a $100 bonus when you sign up with this promo code for an orange everyday account and deposit $1000 in the month.
Don't trust ING
I was offered $100 to refer a friend. I called many times and confirmed that I had followed all the steps. The next month ING refused to pay pretending that the condition on the website were different from the email and were thus prevailing. Don't trust ING bank.
Sign up before March 2022 with code DZL273 and get $100
This is a wicked little promo code ING are offering at the moment. $100 into your account when you sign up with them before march of 2022. All you need to do is deposit $1000 during that time and then the $100 will be yours. You can take out the $1100 right away and pocket the sheer profit.
Big Brother is watching you
ING have put warnings on the LOGIN re updating information for "know your customer". Implies it's an Australian Government requirement as well as a International requirement.
They want to know how you earn your money and how you paid for assets !! This information is extremely sensitive.
My enquiries indicate that there is No Local rules requiring such an update so if this is some international requirement who knows where that goes and who has access to it, no onerous Australian privacy laws apply.
Alternative possibility is that it's an underh...
Great with International Fees
The ING account is great when travelling internationally, as they don't charge international transaction fees when you're travelling overseas. The app is also easy to log in and toggle between accounts.
Used to be good internet banking
I have been with this bank for 10+ years. The internet banking, phone app, low fees and good rates on a savings account is what attracted me. Recently I have had to delete the phone app, it was really buggy and wouldn't let me transfer money. They're also impossible to get on the phone anymore. For almost 10 years, ING were a great internet banking option but recently their products are falling behind. They either need to invest more in customer experience or I will be seriously considering other options for banking.
Incompetence after 20k was stolen
I have been with this bank for 6 years and haven't really had much to do as I only had a saving account.
I am lucky not to have more with this bank as I have now witnessed their complete incompetence dealing with an issue. I had my wallet stolen and $20 000 stolen from my ING savings account in less than 4 days. I was the one to tell ING, they had no idea as they told me there is a 5k limit on spending a day. Surely this should be a flag considering I only use this as a savings account and have only had one debit in the last year. Not once did ...
Use code: DZL273 for a $100 Sign Up Bonus
Very happy i can sat that i know what is the good place to put the money into and this is the place that i do it. so good to use.
Extremely fast and efficient
Lost my wallet and in literally 3 days got my replacement card, still waiting on my other card from another bank, so ingdirect pretty much takes the cake! So glad I bank with ing they are so reliable
Dumb as door knobs and no problem ripping people off
Absolute pathetic excuse for a bank the women that answer the phone are dumb as door knobs with real bad attitudes stole 100 from my account now making me wait 60 days to get it back don't waste your time on these pathetic idiots
ING Annoyance & Privacy Intrusion
Keeping two accounts for some 7+ years without any issue, ING all of a sudden kept harassing me to surrender my private information including where I came from (discriminative and irrelevant to their business) because they wanted to forward my personal information out of Australia for more gains. They threatened to restrict my account access and or terminate them if I do not fully comply. I asked them why and if they had changed ownership or to comply with any new local legislation, they said it is their global policy to interrogate and intru...de my privacy whenever they like. I asked if I could re-send them a copy of ID and recent utility bill to prove that I am still who I am, they refused and insisted that I must provide them all my private information or else restrict and terminate the account services which I have already paid for through keeping my money savings there for the last 7+ years and let them make good profits from.
Banking made friendly!
Issues & queries sorted very quickly
Call centre staff that actually seem genuinely happy to help!
Banking made east & friendly. What a difference it makes
I’ll never big 4 bank again
Horrible Cx service
Call centre never picks up and leaves on hold forever ,staff are rude and can’t talk to customers properly about issues talk too fast and aren’t mindful of sensitive issues
Questions & Answers
What time will funds be released into my account ? I get paid today and want to know what time I’ll get my money??
How can increase my purchase limit on card?
if i have a passbook account and no online banking can i deposit money into an ING everyday account via the post office with cash
Australia post its sooo easy.
Get an answer from our members and ING DIRECT representatives
|Foreign Transaction Fee||2.5%|
|Benefits & Offers|
100% Rebate for International ATM Withdrawals & Transaction Fees if you perform the following during the current calendar month:
|Contactless Payments||Apple Pay and Google Pay|
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