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ING Orange Everyday
Daniel
- 3 reviews
- 1 like
- Verified customer
Excellent customer service and rates
They have consistently had one of the best rates for savings accounts compared to any other bank, and have always had great bonuses such as refunding you any ATM fee you are charged from any bank. The best online and app interface out of any bank as well, it really is a no-brainer.
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rparMelbourne
- 5 reviews
- 4 likes
The Big Four Banks Have Advantages
I have been unable to access my funds because the bank has blocked my account. I had told them I was unable to change my address because their address machine that rely on has referred to as invalid. Australia Post delivers to the address as it is known but not ING. As for sending mail to my postal address it has been years since I have received snail mail from ING. As for customer service. If you call asking me to call them to sort out the problem you would not have very high standards. They seem to have an over reliance on telephone. When I ...Read more
couldn't contact them be phone because of their poor technology I sent a message via my account to staff who referred to their elite team of customer service representatives. I complained to the Financial Services Ombudsman today. I was given a phone number to contact the customer service. Still waiting for their call even though I left a message.Similar opinion? Write a review on ProductReview.com.au!
Helpful in processing our chargeback for travel services not received during COVID-19
We had several international trips planned- tickets purchased etc. Our travel service providers refused to issue a refund despite not providing the service we paid for. We applied for a chargeback via ING. The travel service providers tried stalling, multiple appeals and the content of their appeals was just not completely truthful.
ING helped us with the entire process and deposited the money back into our account. I am grateful for their assistance and I will remain a loyal customer because of this experience.
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danSydney Surrounds, NSW
- 3 reviews
- 1 like
treated like crap for refinancing with another bank
I have been with ING for a long time, I liked ING however refinancing due to a bank offering 4 thousand dollars and 1% interest rate less than what i was paying.
I always planned to come back to ING one day until a phone call i received yesterday.... I was abused and treated like crap for refinancing, the girl on the phone increase my fees 3 times the original amount to refinance.
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Just terrible
Terrible customer service. They repeat some pre-written answers to all your questions. I had 2 bank accounts with ING with $70.000 and a full-time job and they decline a $6000 credit card for no reason. When I asked them why they said you didn't meet our criteria, I asked the credit card customer service what is ING criteria? The lady on the phone answered me I actually don't know. you can refer to our website. Their website is like a kindergarten website, absolutely useless
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Rachael LSouth East Queensland, QLD
- 24 reviews
- 10 likes
Fantastic bank
I love ING, I’ve been with them for a long time now and they are awesome. I love the fact there are no fees whatsoever, but if you buy something overseas, you get a small amount back. If you’re looking for a new bank, check out ING!! I highly recommend them. Shame you can’t change colours of your card. I wish there was a option to change colour. ING, you should totally do that. They have helped me when I was scammed and were very helpful.
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Orange be goneSouth East Queensland, QLD
- 3 reviews
- 2 likes
Terrible Bank elsewhere
Terrible. Customer service call center staff seems to think they are doing you a service when you give them your money. Bank elsewhere.
Terrible. Customer service call center staff seems to think they are doing you a service when you give them your money. Bank elsewhere.
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KUSHAN T.Sydney, NSW
Its Terrible! ING finds out way to pocket hard earned money of their customers
I transferred money from my ING bank to a remitter named Skrill . I made several transactions, and after few days I noticed that an additional deduction on my ING account with title international fees.
I was charged a total of 700$ fee. There are few points to consider in my complaint:
1) On checking my account immediately after the transaction, this fees dosent showed up, which assured me to do further transactions.
2) On calling the ING bank, I was told that because I was unable to do 5 transactions in that particular month, that is the reas...Read more
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positivespirit1Greater Melbourne (Inner), VIC
- 83 reviews
- 59 likes
FRAUD SCAM CASES
If you have a scam or fraud with ING Direct Bank, do not expect a thorough and proper investigation as it will not eventuate. They do not even communicate with you in relation to a scam which is poor for customer service and answers as to where and why the money has suddenly disappeared. The scam occurred within Australia.
Also had an overseas trip where the money from the ATM did not appear. Contacted ING Direct Bank and no communication although I was struggling financially. Scary.
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KRobGippsland, VIC
- 10 reviews
- 13 likes
Great for Travelling/Everyday
We opened an ING account when travelling in Europe last year. We did this on the advice of two family members. The card was so much better than a travel card we had purchased before opening the account. The rebates for the exchange rate or using a different teller machine were refunded within a day or two. We are extremely happy with ING for our everyday use and savings accounts. On the downside, unfortunately, we have had our savings interest reduced about three times in less than a year.
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Mister_BirkIllawarra, NSW
TRAVEL CARD - HEAVEN
Through endless research 7 days before my partner and I left for a trip to Asia for 16 days, I was in a hard situation. I didn't necessarily want to risk taking a lot of cash with us and my partner felt the same. I looked at all the majors and some of the smaller ones to compare rates and how they charge. It's obvious before researching that you're never going to create a win/win situation but my experience with ING has been very good. I live in the Wollongong, I ordered the card 5 days before we left. It arrived, I did what I was informed to ...Read more
do to get my atm/transactions fees refunded and I honestly never ran into any problems. It was accepted everywhere that accepted cards and it refunded all my fees. I did have a dodgy transaction take place but I'm in Thailand. No big surprise.. All in all, I didn't feel ripped off and it was easy to deposit additional funds. I recommend these guys for travel cards. If you don't believe me, do the research on rates and charges from other majors.Similar opinion? Write a review on ProductReview.com.au!
Kerries.South East Queensland, QLD
- 3 reviews
- 1 like
Financial Freedom
I along with my family made the change from the BIG banks to ING 3 years ago. at first I was concerned about not being able to deposit cash directly into the account via a traditional teller. I was relieved wen I found that any Aus post branch can do this AND it is easy!!
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Dene-Marie M.Greater Melbourne (Metropolitan), VIC
- 5 reviews
The best bank in Australia
I have been with ING for many many years for banking and they have ALWAYS been absolutely fantastic to deal with. There are a few things that they can’t do (overseas transfers) but it honestly doesn’t matter because they make up for in how amazing they are at everything else.
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geniegalGreater Melbourne (Outer), VIC
- 3 reviews
Amazing Card for Traveling With.
We have just traveled for 9 weeks using our ING card. Fantastic! No ATM fees or international transaction fees. The fees were charged but immediately credited to our account. We saved $250 in fees. The transaction requirements to qualify are simple and are easy to fulfill. Thank you ING.
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D KayGreater Melbourne (Inner), VIC
- 3 reviews
- 3 likes
- Verified customer
Great card for travelling
No fees on withdrawals anywhere, including overseas (as long as you meet a few small transaction requirements). Saved me a few hundred dollars while I was on holiday. Apple pay compatible as well.
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BibiGreater Melbourne (Outer), VIC
- 6 reviews
- 3 likes
Great everyday account
We stumbled onto ING with our home loan 14 years ago but it was fabulous (as fabulous as a home loan can be) and the Orange Everyday account and debit card work well. No fees for the account OR at the ATM here or overseas. And you can use any bank, servo, mobile ATM, no fees. And if you make 5 purchases per month; transfer $1000 into that account per month (which you can then withdraw when ever you like - doesn't have to stay in there) and have it linked to their Saving Maximiser you get a boost on the interest rate of that account. My 15 year ...Read more
old signed up for one to take to Canada and it worked well for her too. Having linked to the Savings Maximiser means she can transfer money to this account and if she looses her card it cannot be accessed, but can easily transfer to Orange Everyday to withdraw. Have found the online and mobile banking easy to use and customer service people on the phone have always been helpful. Highly recommend.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
ELISA ( Geelong Victoria
- 2 reviews
- 2 likes
Best card ever!!
I've used it in Europe last year and have used it in Bali 3 times now. Easy to withdraw money in Rome and Bali, no fees from ATM, no annual fees and no international fees at all. You can notify them of your travels dates on the online app, from a month before you leave. Great communication via email and phone calls by staff. Best card for overseas travel for sure! When a family friend, who works at CBa banks and says the Ing card is the best!!, you know you're a winner here. Only need to qualify with a $1000 dep into the account and make 5 tra...Read more
nsactions,must not be pending, allow a few days, in that month and you get free fees for the next month of travels.Also love how money from another account, can be transfer to Ing card within mins. Plan wisely and it will be in your best card ever.Similar opinion? Write a review on ProductReview.com.au!
Ashwin S.Hunter Region, NSW
- 4 reviews
- 1 like
- Verified customer
Best interest rates, Awesome customer care service!
They have the best current account in Australia! Make your salary go in the account, make your 5 pay waves, and you get awesome interest rates, and the best is, cash back on the exchange rate fees while traveling abroad! This was the best part since I travel a lot abroad! Very convinient and simply easy.
I once got stuck in Malaysia, and couldnt withdraw money, called them up with the free international toll free number, verified my account online, and bam, 8 was stupid enough to out the wrong details on the atm machine when I was trying to withdraw money! It was easy and super convinient! Recommend anyone who travels and wants best interest rates and exchange rates.!
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TonySydney, NSW
Do Not Like ING Orange Account
Before you can transfer your over $1000 straight to the Maximiser Account to earn top interest but now for more than a year now they have made people wait 2 to 3 days to get the top interest where by Maximiser account holders have to open an extra account called the Orange Account to put money in that account first from another bank then it takes a day to get into the Orange account if you did it by 3 PM then if you do not have internet on your mobile phone you have to wait till you get home from work or an outing and transfer the money from yo...Read more
ur Orange to your Maximiser account on your desk top computer and if your busy you loose out an extra day so you could loose 2 to 4 days top interest. Its a Dubious Ordeal ING puts their account holders through and I asked them sometime a year ago why you have to do it that way and ING said we like people to spend money at the shop which is totally false because they just want to make more interest on your money by leaving it an extra 3 to 4 days in the Orange account because I used to use my other banks saving account to buy my groceries and I do not know why the Bank Royal Commission did not outlaw this long dubious transaction system and also Bank of Queensland does the same so please everybody make a written complaint to your lovely bank.Similar opinion? Write a review on ProductReview.com.au!
DavL_AusGreater Melbourne (Inner), VIC
- 5 reviews
How every bank account should be
I’ve had an Orange Everyday Bank account for several years now and love it. There’s no fees, the app is great, uses OSKA when transferring between family and friends and they also use Apple Pay. So worth putting your salary in it.
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Questions & Answers
Tema A.asked
What time will funds be released into my account ? I get paid today and want to know what time I’ll get my money??
No answers
Herwinasked
How can increase my purchase limit on card?
No answers
Vickiasked
if i have a passbook account and no online banking can i deposit money into an ING everyday account via the post office with cash
Details
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Rachael L
I think it’s time for me to switch banks. No reason why, just time for a change. I do want to say thank you for everything.