Terrible. Customer service call center staff seems to think they are doing you a service when you give them your money. Bank elsewhere.

Terrible. Customer service call center staff seems to think they are doing you a service when you give them your money. Bank elsewhere.

If you have a scam or fraud with ING Direct Bank, do not expect a thorough and proper investigation as it will not eventuate. They do not even communicate with you in relation to a scam which is poor for customer service and answers as to where and why the money has suddenly disappeared. The scam occurred within Australia.

Also had an overseas trip where the money from the ATM did not appear. Contacted ING Direct Bank and no communication although I was struggling financially. Scary.

We opened an ING account when travelling in Europe last year. We did this on the advice of two family members. The card was so much better than a travel card we had purchased before opening the account. The rebates for the exchange rate or using a different teller machine were refunded within a day or two. We are extremely happy with ING for our everyday use and savings accounts. On the downside, unfortunately, we have had our savings interest reduced about three times in less than a year.

I along with my family made the change from the BIG banks to ING 3 years ago. at first I was concerned about not being able to deposit cash directly into the account via a traditional teller. I was relieved wen I found that any Aus post branch can do this AND it is easy!!

I have been with ING for many many years for banking and they have ALWAYS been absolutely fantastic to deal with. There are a few things that they can’t do (overseas transfers) but it honestly doesn’t matter because they make up for in how amazing they are at everything else.

We have just traveled for 9 weeks using our ING card. Fantastic! No ATM fees or international transaction fees. The fees were charged but immediately credited to our account. We saved $250 in fees. The transaction requirements to qualify are simple and are easy to fulfill. Thank you ING.

No fees on withdrawals anywhere, including overseas (as long as you meet a few small transaction requirements). Saved me a few hundred dollars while I was on holiday. Apple pay compatible as well.

They have the best current account in Australia! Make your salary go in the account, make your 5 pay waves, and you get awesome interest rates, and the best is, cash back on the exchange rate fees while traveling abroad! This was the best part since I travel a lot abroad! Very convinient and simply easy.

I once got stuck in Malaysia, and couldnt withdraw money, called them up with the free international toll free number, verified my account online, and bam, 8 was stupid enough to out the wrong details on the atm machine when I was trying to withdraw money! It was easy and super convinient! Recommend anyone who travels and wants best interest rates and exchange rates.!

I’ve had an Orange Everyday Bank account for several years now and love it. There’s no fees, the app is great, uses OSKA when transferring between family and friends and they also use Apple Pay. So worth putting your salary in it.

I have two accounts with ING. I think they are fabulous on all fronts- Saving Maximiser rates, customer service, immediate access to an actual person when ringing them, free and unlimited access to ATMs and refunds if overseas transaction fees.
May you stay around forever - I have never had this quality from any other bank I have used in my 64 years - other than a female manager of a St George in the days when banks had managers.
Well done ING- keep on doing what you do so well

Couldn’t fault ING banking easy to set up the app are easy to use. Great customer service accidentally bought stuff online through iTunes put in a dispute and Receive a refund within 24 hr. High interest rate with saving maximiser fast transaction with Osko payment between other bank. Great bank to be with.

After three years of holding ING account, I switched to other Aussie banks. If you ever get into trouble wiht your money in ING, you will experience a very difficult time. Only bank with them if you don't need customer service from your bank.

I signed up for an Orange Everyday Account for a savings account to squirrel away some money for holidays. I was pleased at how fast and easy the signup process was, and my card arrived a few days later. Can't complain.

Fee free ATM transactions are what got me to join ING Direct. I like how everything is online and I don't have to deal with branches and phone staff. Never had any issues accessing my accounts. Because I was referred by another customer, I receive a gift card when I joined which was a nice bonus.

ING Orange Everyday Debit Card. Easy to use, No limiting ATM access as ING re-reimburses the card holder if the ATM has a charge fee. (Still exists with RediTeller and other privately owned ATM's in Hotel's etc.