IVAA Jewellery Claim Management

Excellent and timely service extremely prompt in a stressful time

Excellent service and excellent result due to my wife having to go without hearing aid for 2 months it was great we have a good result. Thank you for great service

I lost my right ear hearing aid and put in a claim. A prompt reply returned with two places I could go to. At the same time I was having extreme problems with my right ear and needed to have a long balance and major hearing test. I had to wait for an appointment and IVAA were most accommodating. I have now found that a hearing aid in the left ear is needed and a cochlear transplant is needed. All this discovery and discussion has taken over 2 months and IVAA have been very patient with me. I could not comment more highly. Deidre Ackerly

Thanks to IVVA and their claims process, I have been able to purchase a new beautiful ring, ok it doesn't have the sentimentality attched but it's beautiful. If you want an honest and helpful service go with IVVA you won't regret it, I don't. Thanks a million.

Good clear instructions on how to lodge a claim. Supplier contacted me within hours even though it says within 2 days, super responsive! Great communication from the staff and always very helpful!

Cannot speak more highly of the Assistance Olivia gave me and the positive outcome of my dilemma in a the situation I found myself in. So 5 stars are well earned and deserved

I was very impressed with the service provided by IVAA. They replied promptly and I was able to make an informed decision regarding my claim due to the detailed responses provided.

Staff were most friendly during the entire process.
There were update emails sent at every process of the claim.
Choice of supplier on my part was actioned immediately and finalised .
I was not pressured into any particular supplier .
I was quite impressed with all contacts along the way making the claim very smooth.

Easy process and very prompt service. Thank you. Upfront valuations for those items stolen. Probably fair valuations. Gave me a choice of how I wanted to be able to select new items.

.Staff were helpful, listened & were pleasant to deal with. The process took a while but we were happy with the outcome . It is so important during stressful times to be treated with dignity & respect for which we are thankful.

The team kept me up to date throughout the entire process. The kindness and care shown to me showed I wasn't just a number. I am so very impressed with the team at IVAA. Thank You!

The service and response for my claim had been excellent. All communication has been prompt and reliable and positive on all occasions. My claim was settled within days with a positive outcome.

Gutted to have lost my partner's engagement ring, the team at IVAA (appointed by NRMA) helped to ease our pain (somewhat) by processing our claim quickly and efficiently. The team was proactive in following up, both us and NRMA, to progress the claim. Never did we need to chase for an update.

The service provided was timely from the first enquiry through to the placement of order for replacement of item. It was hassle free and comprehensive service with feedback to the client provided throughout the different stages of the process.

Process of my claim was made quite easy Angela took the stress out of the situation, all questions were answered, once approved the portal system was easy to use took all of five minutes from the time I submitted to signing paperwork and receiving the items.