Yuliya and her team were amazing. We struggled to find a jeweller who was reliable so this has taken a while to finalise but throughout the whole process Yuliya kept checking in with us (without being pushy or overbearing) and was always offering to help in any way she could. Thank you Yuliya, I wish every claims officer was as outstanding as you.
IVAA went way above what I expected with processing my claim. Angela resolved a very stressful situation when I lost my rings and achieved the perfect outcome for the replacement of them. The customer service was next to none and her cheerful, sympathetic attitude and help are outstanding. I am so grateful and thankful for her caring and personalised help. It is so unusual to be treated with such empathy and consideration in today's society. Thank you over and over.
Kind, considerate, knowledgeable and efficient!! Is steal her to work for us in a heartbeat!
When you loose something that is deeply personal. In my case a ring, having someone at the other end of the phone who says ‘it’s going to be ok, we are going to fix this’. Danni went WAY above what I would expect good customer service to be, I felt heard, I felt comfortable, and I felt complete trust in Danni. She’s been so considerate, and has (I feel) fought for me, to get the best possible outcome. She’s been so kind and caring. It’s unusual to get a customer service person care about the best possible outcome, and I honestly felt she did. ...Highly recommended, a great company to deal with who is with you every step of the way. I am so grateful! Thank you again!! She gave the service that we ‘used to get’ where the customer comes first. You can tell this is genuine - I never fill out feedback!!!
Absolutely pleased with the result
Very happy with the promptness and communication between the Claims Specialist and myself .The service was fantastic and the end result was very pleasing as the claim was processed and the result was forwarded to me .
Excellent customer service representative. Very attentive and helpful.
My claim was processed quickly and efficiently. The service was outstanding.
All of my queries and concerns about the claim were addressed in a timely manner.
I recommend IVAA Jewellery Claim Management without a doubt.
Friendly helpful service
Each person I have spoken to about my claim has been absolutely delightful and very efficient in their responses. I felt I was a valued client and that it was as important to them as it was to me. It was very easy to deal with the damage and great to have it all sorted right in the middle of this Covid horror period. Thanks for your patience.
Service has been great, felt like I was the only cliam they were dealing with. Very pleased with the result. Thankyou
Replacement of lost diamond dress ring.
I didn't have any photos to show.
The insurance company trusted me with the disciption and value.
I found them understanding and helpful. A pleasent experience.
Excellent service from Angela at IVAA
A long & frustrating experience was quickly & efficiently handled by IVAA with expert advice, professional service , friendly , caring , helpful & courteous at all times. Certainly recommend IVAA Jewellery Claim management . Well done team .
The lady involved (Donna) was very helpful and informative. Was always pleasant,helpful,polite.
She made a bad experience a pleasant one. She was straight and honest with all the advice and options available, I would have to reccomend her to anyone in our situation as she was excellent and knew the process and was caring.
Professional and a pleasure to deal with.
My claim was handled efficiently and expediently. I found all staff I dealt with to be courteous and highly professional. Extremely happy with the whole experience. I would be very willing to recommend IVAA Jewellery Claim Management.
Settlement of Jewellery quote.
Settlement of Jewellery claim undertaken in a prompt and professional manner. Chrissy extremely helpful making process straight forward. Communication excellent and clarity of process well indicated. Would have no hesitation in dealing with this firm in the future.
Exceptional...customer service is beyond what you would expect
Due to the ongoing COVID pandemic I had to wait to visit a jeweller for replacement, during this time I chose to change supplier (no fault of their own just my choice). I made contact with IVAA and spoke with Lucy, by the time I had arrived at the change of store I was able to choose and leave with my product
The customer service of this company can not be under estimated...they truely are fantastic...thank you
Very helpful with my lost item and always kept me updated on progress if claim.
Very happy with service received always kept myself updated on the progress of my claim and that the exact item fortunately was able to be found and replaced to my satisfaction.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
Matthew M.IVAA Jewellery Claim Management
Hi Jonno, it depends on which insurer you are with. If you email us at firstname.lastname@example.org I will be able to look into your file.
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Matthew M.IVAA Jewellery Claim Management
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? email@example.com
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