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IVAA Jewellery Claim Management
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- 3 reviews
Very helpful and caring
Excellent and timely service extremely prompt in a stressful time
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- Incentivised Review No
Hearing Aid claim
Excellent service and excellent result due to my wife having to go without hearing aid for 2 months it was great we have a good result. Thank you for great service
- Incentivised Review No
Morning Brad!
I can only imagine how difficult it must have been for your wife without her hearing aid for 2 months, I'm glad we've been able to help!
I've shared your feedback to Olivia and the rest of our team....
Very helpful company.
I lost my right ear hearing aid and put in a claim. A prompt reply returned with two places I could go to. At the same time I was having extreme problems with my right ear and needed to have a long balance and major hearing test. I had to wait for an appointment and IVAA were most accommodating. I have now found that a hearing aid in the left ear is needed and a cochlear transplant is needed. All this discovery and discussion has taken over 2 months and IVAA have been very patient with me. I could not comment more highly. Deidre Ackerly
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- Incentivised Review No
- 9 reviews
- 7 likes
I lost my 47year old engagement ring and was devastated.
Thanks to IVVA and their claims process, I have been able to purchase a new beautiful ring, ok it doesn't have the sentimentality attched but it's beautiful. If you want an honest and helpful service go with IVVA you won't regret it, I don't. Thanks a million.
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- Incentivised Review No
Morning Chaz,
Thanks for this feedback! Sorry to hear about your engagement ring, I can only imagine how devastating that would have been. I'm really glad to hear that we've been able to help your get...
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Easiest claim management I've used.
Good clear instructions on how to lodge a claim. Supplier contacted me within hours even though it says within 2 days, super responsive! Great communication from the staff and always very helpful!
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- Incentivised Review No
Afternoon Vikki,
Many thanks for the kind words and online review! Hope you have a great rest of the week....
Read moreKind regards, Matthew.- 2 reviews
Hearing Aids destroyed by my puppy
Cannot speak more highly of the Assistance Olivia gave me and the positive outcome of my dilemma in a the situation I found myself in. So 5 stars are well earned and deserved
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- Incentivised Review No
Morning Darrell,
Sorry to hear about your hearing aids, I hope your puppy is OK?
We're so glad that we've been able to help. I've thanked Olivia and shared your comments with the team....
Excellent service.
I was very impressed with the service provided by IVAA. They replied promptly and I was able to make an informed decision regarding my claim due to the detailed responses provided.
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- Incentivised Review No
Good morning Chris, Thanks for your 5 star review! Keeping on top of replies has been particularly challenging with the recent flood claims, so we really appreciate you highlighting that we've been pr...
Read moreompt. Hope you have a great weekend. Kind regards, Matthew.Related Articles
- 2 reviews
Claim for lost ring
Staff were most friendly during the entire process.
There were update emails sent at every process of the claim.
Choice of supplier on my part was actioned immediately and finalised .
I was not pressured into any particular supplier .
I was quite impressed with all contacts along the way making the claim very smooth.
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- Incentivised Review No
Morning Joan H,
Customer feedback has helped us shape the claims process to be a smooth as possible; your kind words reinforce to our team that their hard work is making a difference. I've shared your...
Great Service
Easy process and very prompt service. Thank you. Upfront valuations for those items stolen. Probably fair valuations. Gave me a choice of how I wanted to be able to select new items.
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- Incentivised Review No
Morning Maureen! We're proud to deliver an efficient claims process, we're thrilled to hear that was what you experienced. Thanks for leaving feedback online - I've shared your comments with our team.
Kind regards, Matthew.
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- 6 reviews
- 1 like
So pleased to be dealing with a company who listens
.Staff were helpful, listened & were pleasant to deal with. The process took a while but we were happy with the outcome . It is so important during stressful times to be treated with dignity & respect for which we are thankful.
- Incentivised Review No
Good morning Heather! We are so happy that we have been able to help you with your claim. We understand how stressful it can be, and we're looking to help make the claim process as smooth as possible....
Read more I hope you had a great long weekend and thank you for taking the time to leave us feedback. Kind regards, Matthew.Outstanding Customer Care
The team kept me up to date throughout the entire process. The kindness and care shown to me showed I wasn't just a number. I am so very impressed with the team at IVAA. Thank You!
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- Incentivised Review No
Morning Jacqui, thanks for this feedback! Chrissy was the primary case manager for your claim, I've thanked her for her work and shared your comments with our team.
Kind regards,
Matthew.
Wonderful -she is definitely a keeper for your company.
Outstanding customer service
The service and response for my claim had been excellent. All communication has been prompt and reliable and positive on all occasions. My claim was settled within days with a positive outcome.
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- Incentivised Review No
Morning Dean, Thanks for the 5 star review!
We're thrilled to hear your claim was a smooth experience and we're glad we were able to help.
...
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Super efficient and helpful team
Gutted to have lost my partner's engagement ring, the team at IVAA (appointed by NRMA) helped to ease our pain (somewhat) by processing our claim quickly and efficiently. The team was proactive in following up, both us and NRMA, to progress the claim. Never did we need to chase for an update.
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- Incentivised Review No
Great service
The service provided was timely from the first enquiry through to the placement of order for replacement of item. It was hassle free and comprehensive service with feedback to the client provided throughout the different stages of the process.
- Incentivised Review No
Afternoon Emilio,
We love your kind words, and are very happy to hear that we've been able to help! Thanks for sharing your experience.
...
Lost a wedding ring 2 days before wedding anniversary
Process of my claim was made quite easy Angela took the stress out of the situation, all questions were answered, once approved the portal system was easy to use took all of five minutes from the time I submitted to signing paperwork and receiving the items.
- Incentivised Review No
Morning Jim,
Thanks for the 5 star review! We love your feedback and I've already shared it with Angela and the rest of our team. We hope you have a great rest of the week.
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Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.
Thanks Matthew. I’ll email.
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? clientsupport@ivaa.com.au
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Morning Milan,
Read moreKind regards, Matthew.Thank you for your 5-star review! We're proud of our team and the extra effort they go to help. Your feedback is a very positive reinforcement to the team, I've shared your comments with the team and thanked Lucy for her work.
...