IVAA Claims

Extremely disappointed with Yuilya and her assessment. What is the point of insurance and valuations when IVAA come back with a price of over $8000 less than the item is valued at and less than the item was purchased for? What is the point of paying insurance for expensive items. No response to request to discuss.

The services from IVAA has been great. They are very prompt when you have a request and easy to deal with by email and over the phone. Even if your case manager was not available, other case managers were more than happy to assist you right away. They were very transparent with the processes of different suppliers and quick to clarify any concerns or misunderstanding we had. Great service! Show 2 replies

Yuliya and her team made the laptop replacement claim fast and painless. I have insured with them for 6 years with no issues and insured the replacement with them as well. Efficient, polite and responsive - i can't ask for more than that. Show reply

Quick to hear again!- – Had to claim for personal effects (medical) being hearing aids for my elderly mother. These are a huge necessity for her general quality of life and wellbeing. I was super impressed with how quickly IVAA dealt with the process. I had the feeling we would be waiting for ages before channels moved along and this would be a great distress. Olivia… Read more ·  1

sent contact both by email and telephone and was very was easy to get back in touch with. The process moved smoothly and as fast as could be. I appreciated her calling me as she said she would to let me know if approval asap so my mum Could have them ordered asap. A very good experience. Thank-you.

Low valuations compared with valuation from a reputable valuer – Your valuation was $4,000 below a certificate insurance replacement value for lost jewellry. Seniors Insurance is with hollard and they send the insurance claim to you. Very unhappy.

Beware. They will not help you – My claim for a broken phone has become a nightmare. A 1800 phone which I am asking for a glass repair has now been missing with the provider they arranged for me. A claim which has taken 6 weeks and now my phone is missing for nearly 2 weeks! Beware beware. I dealt a lot of insurance and they are the least helpful Up to now my phone has been missing g and no help from company y to replace my phone

Unresponsive and rude – I did not have a good experience with this company or Claims Officer. I found her rude and she made me feel like I was an inconvenience. My claim is still ongoing.

IVAA certainly ease the whole claim process and make it simpler to understand the insurers requirements. They are professional, empathetic and helpful. Yuliya certainly went the extra mile to assist, always responsive and helpful, regular and timely with updates too. If you get her, you will be sure of a job well done! Show reply

Thank you to IVVA Claim area for helping us with replacing a lost item. Kylie has been exceptional advising us along the way where the paperwork is in regard to the claim and working with insurance company as well. The final claim isn’t completed as yet but nearly there. Thank you IVVA once again. Show reply

Insurance with a Smile – Yuliya and her team at IVAA were fantastic with my claims. After havung multiple musical instruments stolen their customer service certainly lessened the blow. I have no hesitation in recommending IVAA to those with insurance claims. Show 2 replies

Couldn't be happier! – Kylie and Yuliya were absolute professionals, very helpful and very friendly. Also, the service from beginning to end was a lot more efficient and speedy than I thought it would be. Show reply

Top Quality Service – IVAA handled my claim in a quick and professional manner, communication was first class with plenty of email’s advising the progress of the claim Show reply

Excellent company to deal with – Give fair valuations on jewellery. Keep you well updated with phone calls and emails to let you know how you claim is progressing. Kylie was the lady whom IVAA assigned to my claim and I am so appreciative of how well she does her job. Big thankyou to Kylie and the staff at IVAA. Show reply

Amazing professional service! – I had a customer specialist called Olivia for my claim. She was prompt, courteous, efficient and the service was easy to understand, fast and straight forward. Smooth from start to finish. Well done to everyone at IVAA. keep up the good work! Show reply

A very positive experience – Once IVAA became involved my claim was processed and finalised very quickly. Staff were very forthcoming in offering assistance if required Show reply

IVAA claims for RACV home insurance claim – Recommend for RACV home insurance claims they assessed the value of the stolen property and gave lots of options on how to claim. Made it easy to choose what I wanted the replacement to be. Great helpful staff contacted me and made the claim process simple to make my claim. Thanks Jeff Show reply

Simple and no argument on small item insurance claim – I insured my teenage children's laptops for off-site damage. Teenagers can be rough on stuff, and I was shocked to discover during school holidays that both computers had unrepairable damage. I had the laptops examined locally and an insurance report done as I could afford to have the computers away for an extended period with my daughter going… Read more ·  1

into her year 12 exams. With-in days I had a reply that the claim was accepted and both computers would be replaced. One computer we wanted to upgrade as we wouldn't ever have another Lenovo. IVAA didn't blink and gave us a credit to the amount of the Lenovo. The service was speedy, staff polite and happy to help. I don't know why anyone wouldn't take out this type of insurance for the children's laptops.

IVAA excels – IVAA has a really good team. They are very professional, committed to the customers and have a very ethical and positive vibe. Kylie has an amazing work ethic. There is humanity, wisdom and hard work in their work and interactions. I trust IVAA through the process. Show reply

Pain free claim – My claim for a cracked ipad screen was approved and a replacement ipad ordered all within one week. I received excellent customer service with regular communication on the progress of my claim and I will definitely be using this company to insure my replacement ipad. Show reply

Excellent Service – I have never dealt with IVAA before but was very impressed by their communication. I was updated all through the process so I knew where things were at with my claim. When I did have a question regarding an issue they responded promptly. Show reply

Hearing Aid claim – Excellent service and excellent result due to my wife having to go without hearing aid for 2 months it was great we have a good result. Thank you for great service Show reply

Very helpful company – I lost my right ear hearing aid and put in a claim. A prompt reply returned with two places I could go to. At the same time I was having extreme problems with my right ear and needed to have a long balance and major hearing test. I had to wait for an appointment and IVAA were most accommodating. I have now found that a hearing aid in the left… Read more

ear is needed and a cochlear transplant is needed. All this discovery and discussion has taken over 2 months and IVAA have been very patient with me. I could not comment more highly. Deidre Ackerly

I lost my 47year old engagement ring and was devastated – Thanks to IVVA and their claims process, I have been able to purchase a new beautiful ring, ok it doesn't have the sentimentality attched but it's beautiful. If you want an honest and helpful service go with IVVA you won't regret it, I don't. Thanks a million. Show reply

Easiest claim management I've used – Good clear instructions on how to lodge a claim. Supplier contacted me within hours even though it says within 2 days, super responsive! Great communication from the staff and always very helpful! Show reply

Hearing Aids destroyed by my puppy – Cannot speak more highly of the Assistance Olivia gave me and the positive outcome of my dilemma in a the situation I found myself in. So 5 stars are well earned and deserved Show reply

Excellent service – I was very impressed with the service provided by IVAA. They replied promptly and I was able to make an informed decision regarding my claim due to the detailed responses provided. Show reply