IVAA Claims

IVAA Claims

 Verifiedivaa.com.au🏆 2024 Award
IVAA Claims

239 reviews

98% · 2344 · 2%



239 reviews
239 reviews

Best customer service

Amazing customer service and very helpful agents, one of the best experiences I've had. Show reply
Gina B
Gina BPerth, WA2 posts

Couldn't be happier!

Kylie and Yuliya were absolute professionals, very helpful and very friendly. Also, the service from beginning to end was a lot more efficient and speedy than I thought it would be. Show reply
mdbrowneSydney, NSW6 posts

Top Quality Service

IVAA handled my claim in a quick and professional manner, communication was first class with plenty of email’s advising the progress of the claim Show reply
Muni R.
Muni R.


Exceptional customer service. Really customer oriented and focused on customer satisfaction and service. Show reply
Scott P.
Scott P.Sydney, NSW

Excellent Service

I was after a TV. Thank you for making my experience a stress-free one.
Thanks, Olivia and Veronica! Show reply
Kelley W.
Kelley W.

Excellent customer service

Great communication with friendly service and prompt replies. Very happy with the experience. Show reply
Julieann myers
Julieann myers2 posts

Excellent company to deal with

Give fair valuations on jewellery. Keep you well updated with phone calls and emails to let you know how you claim is progressing. Kylie was the lady whom IVAA assigned to my claim and I am so appreciative of how well she does her job. Big thankyou to Kylie and the staff at IVAA. Show reply
Lyndall Hanson
Lyndall HansonPalmerston, NT6 posts

Amazing professional service!

I had a customer specialist called Olivia for my claim. She was prompt, courteous, efficient and the service was easy to understand, fast and straight forward. Smooth from start to finish. Well done to everyone at IVAA. keep up the good work! Show reply
Maz2 posts

Great Claims Business

Service was amazing thank you Angela and Matthew. I did not have any problems. Show reply
Bolton 398
Bolton 398South East Queensland, QLD2 posts

Great Experience!

The process from the start to the end has been exceptional. Show reply
JacoPerth, WA

Very smooth process

Made early contact. Took a bit of time to work through, but overall good experience. Recommended! Show reply
juliemSouth East Queensland, QLD4 posts

A very positive experience

Once IVAA became involved my claim was processed and finalised very quickly. Staff were very forthcoming in offering assistance if required Show reply
Gloria2 posts

Fast and easy

First time making a claim and since beginning to end it was so easy and fast . Show 2 replies
Fiona  Klassmann
Fiona Klassmann

Stress made easy

Òne phone call, and then I head a plan, excellent, what more could I ask for... Show reply
JeffSouthwest, VIC

IVAA claims for RACV home insurance claim

Recommend for RACV home insurance claims they assessed the value of the stolen property and gave lots of options on how to claim. Made it easy to choose what I wanted the replacement to be. Great helpful staff contacted me and made the claim process simple to make my claim. Thanks Jeff Show reply

Questions & Answers

Jeffrey & Carol N.
Jeffrey & Carol N.

I have started to fill in claim form - photos and reciepts and saved draft. How do I reopen form ?

IVAA Claims
IVAA Claims   DM   

Hi Jeffrey and Carol, thanks for reaching out. We'll contact you directly to help.


If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.


Veronica Gearing was very professional


ThNk you.


Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.


Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

IVAA Claims
IVAA Claims   DM   

Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.


Thanks Matthew. I’ll email.

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Contact info for IVAA Claims

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm

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