IVAA Claims

IVAA Claims

 Verifiedivaa.com.au🏆 2024 Award
IVAA Claims
4.9

235 reviews

PositivevsNegative
98% · 2304 · 2%

Transparency
4.8

Reviews

235 reviews
Scott P.
Scott P.Sydney, NSW
 

Excellent Service

I was after a TV. Thank you for making my experience a stress-free one.
Thanks, Olivia and Veronica! Show reply
Kelley W.
Kelley W.
 

Excellent customer service

Great communication with friendly service and prompt replies. Very happy with the experience. Show reply
Julieann myers
Julieann myers2 posts
 

Excellent company to deal with

Give fair valuations on jewellery. Keep you well updated with phone calls and emails to let you know how you claim is progressing. Kylie was the lady whom IVAA assigned to my claim and I am so appreciative of how well she does her job. Big thankyou to Kylie and the staff at IVAA. Show reply
Lyndall Hanson
Lyndall HansonPalmerston, NT6 posts
 

Amazing professional service!

I had a customer specialist called Olivia for my claim. She was prompt, courteous, efficient and the service was easy to understand, fast and straight forward. Smooth from start to finish. Well done to everyone at IVAA. keep up the good work! Show reply
Maz
Maz2 posts
 

Great Claims Business

Service was amazing thank you Angela and Matthew. I did not have any problems. Show reply
Bolton 398
Bolton 398South East Queensland, QLD2 posts
 

Great Experience!

The process from the start to the end has been exceptional. Show reply
Jaco
JacoPerth, WA
 

Very smooth process

Made early contact. Took a bit of time to work through, but overall good experience. Recommended! Show reply
juliem
juliemSouth East Queensland, QLD4 posts
 

A very positive experience

Once IVAA became involved my claim was processed and finalised very quickly. Staff were very forthcoming in offering assistance if required Show reply
Gloria
Gloria2 posts
 

Fast and easy

First time making a claim and since beginning to end it was so easy and fast . Show 2 replies
Fiona  Klassmann
Fiona Klassmann
 

Stress made easy

Òne phone call, and then I head a plan, excellent, what more could I ask for... Show reply
Jeff
JeffSouthwest, VIC
  Verified

IVAA claims for RACV home insurance claim

Recommend for RACV home insurance claims they assessed the value of the stolen property and gave lots of options on how to claim. Made it easy to choose what I wanted the replacement to be. Great helpful staff contacted me and made the claim process simple to make my claim. Thanks Jeff Show reply
Ackers56
Ackers56South East Queensland, QLD6 posts
 

Insurance Claim

We had a damaged Engagement ring and needed it repaired. The whole process was done with out any dramas Show 2 replies
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Craig R
Craig RSouth East Queensland, QLD12 posts
 
Transparency
Tania
Tania2 posts
 

Awesome people, excellent service

Easiest, quickest, nicest and most efficient people to deal with. Extremely happy. Show reply
Georgia Addison
Georgia AddisonSydney, NSW
 

Great service

Professional and very helpful staff who kept me informed every step of the way Show reply

Questions & Answers

Jeffrey & Carol N.
Jeffrey & Carol N.

I have started to fill in claim form - photos and reciepts and saved draft. How do I reopen form ?

IVAA Claims
IVAA Claims   DM   

Hi Jeffrey and Carol, thanks for reaching out. We'll contact you directly to help.

Dee
Dee

If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.

Rodney
Rodney  

Veronica Gearing was very professional

Dee
Dee  

ThNk you.

Dee
Dee  

Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.

Jonno
Jonno

Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

IVAA Claims
IVAA Claims   DM   

Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.

Jonno
Jonno  

Thanks Matthew. I’ll email.

See all IVAA Claims questions

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Fri9:00 am - 5:00 pm
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