IVAA Jewellery Claim Management

My claim was handled in a very quick, efficient manner, with a perfect end result. My case manger was easy to contact and a pleasure to deal with. Could not be happier with the outcome.

The best experience with IVAA during such stressful time I had. IVAA deserve 5stars as they provide you with 5 star service.
I will recommend IVAA to my friends and family

I lost my ring, the whole procedure was made very easy. They kept me completely updated and how long it took to finalise the claim was outstanding. Happy with the outcome.

Hi , I’m just wondering why is there an option for “cash setttlement” on the page where I had to describe verify my stolen item but when I spoke to the girl that I was dealing with she told me there isn’t an option for cash settlement?

I had lost a ring and a brooch at Melbourne Airport and their security team found nothing but the IVAA team solved my problems. They were courteous, prompt and remarkably efficient.

I found them very easy to deal with made it a no stress procedure and i thank them for helping me replace my special item thankyou Donna for all you help

IVAA were tasked with jewellery replacement after house was burgled. I hung up from insurance company and within minutes I had a call from IVAA to arrange replacement.
Service was friendly, efficient and professional.

I greatly appreciate Donna's excellent and prompt customer service. She is a great asset to any organisation. Her professionalism and unbiased and impartial view on the matters as well as taking the ownership of the issues is outstanding and exceptional. I believe her experience in customer service and handling such issues pragmatically have contributed significantly for her stellar performance. If, every dark cloud has a silver lining, she is just the silver lining in my matter.

Amy dealt with my claim and process couldnt have been more efficient or professional. Every aspect was taken care of meticulously and made my experience extremely easy and stress free. Her knowledge and understanding was truly exemplary with fantastic customer service and communication.

IVAA were asked by my insurer NRMA to follow up and get quotes for a claim on a Diamond lost from ring. IVAA representative efficient punctual pleasure to deal with.

Yuliya was a pleasure to deal with. She kept me informed throughout the whole process and understood my needs when I needed to look after my family. Fantastic customer service skills. Thank you Yuliya.

Veronica demonstrates her understanding of the process and industry. She kept me informed throughout the process and ensured I understood the process and I felt empowered to ask questions through the process. The demonstrated excellent customer service - it was a great experience - I would use IVAA again.

danni was direct witth her work and very prompt,nothing was too difficult for her.even if she was not available,danni had one of her team members fill the void namely angela and i was kept up to date as to what was happening with my claim.

very quick response to any questions and processing procedures extremely happy with the service with IVAA
Defiantly recommend
Amy was very respondent to any questions or processes kept me informed at all times

I found Staff (Donna) very Helpfull and very Profesinal and made my Claim very easy to have done.

They where very flexible with all that I required.
I was very upset when I lost this piece of Jewellery and they made the process easy.

The outcome was good and there were minimum hassles. Staff (Amy) were easy to deal with and flexible.
The process was slower than expected but we were kept well informed and knew what was happening.

I was devastated that I lost a very personal and valuable piece of jewellery. IVAA smoothed the pathway with replacement insurance and I am thrilled to have my chosen jeweller remaking my treasure.

I found their personnel to be friendly, confident, competent and knowledgeable, thus making the process to claim for my lost jewellery extremely fast and without any issues. Thank you for your assistance.

Very good knowledge of my needs and responded very quickly to the matter
I would unhesitatingly recommend them to anyone who needs information on replacement of jewellery. My requirements were completely satisfied.

I am very impressed with the help I received with the my claim and the way Donna was in the courteous way she attended to a few items that had not been included on the listing that she had received prior to speaking to me then she kept me updated on a regular bases.