IVAA Claims

IVAA Claims

4.9

226 reviews · Statistics

PositiveNegative
98% · 2214 · 2%
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Reviews

Fiona  Klassmann
Fiona Klassmann

Stress made easy.

Òne phone call, and then I head a plan, excellent, what more could I ask for...

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Jeff
Jeff Southwest, VIC
 · Verified

IVAA claims for RACV home insurance claim

Recommend for RACV home insurance claims they assessed the value of the stolen property and gave lots of options on how to claim. Made it easy to choose what I wanted the replacement to be. Great helpful staff contacted me and made the claim process simple to make my claim. Thanks Jeff

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Ackers56
Ackers56 South East Queensland, QLD · 6 posts

Insurance Claim

We had a damaged Engagement ring and needed it repaired. The whole process was done with out any dramas

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Craig R
Craig R South East Queensland, QLD · 11 posts

Simple and no argument on small item insurance claim

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Tania
Tania · 2 posts

Awesome people, excellent service.

Easiest, quickest, nicest and most efficient people to deal with. Extremely happy.

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Georgia Addison
Georgia Addison Sydney, NSW

Great service

Professional and very helpful staff who kept me informed every step of the way

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Neville Roach
Neville Roach

Brilliant and Caring Service

Processing was amazingly fast, efficient and thorough. Relieved me of the considerable stress the loss had caused me.

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Henry R.
Henry R.

Great experience

Efficient and prompt claim experience from courteous team. Replaced lost hearing aids.

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Vijaykumar
Vijaykumar

Good Service

The service provided by IVAA was very good. They were professional and answered all questions clearly and speedily.

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Garima K.
Garima K. · 3 posts

IVAA excels

IVAA has a really good team. They are very professional, committed to the customers and have a very ethical and positive vibe. Kylie has an amazing work ethic. There is humanity, wisdom and hard work in their work and interactions. I trust IVAA through the process.

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Peter H.
Peter H. · 3 posts

IVAA- making insurance claims easy

Thoroughly recommend their professionalism and prompt assistance. Made things very easy

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Judeanne
Judeanne South East Queensland, QLD · 3 posts

Low valuations compared with valuation from a reputable valuer.

Your valuation was $4,000 below a certificate insurance replacement value for lost jewellry. Seniors Insurance is with hollard and they send the insurance claim to you. Very unhappy.

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IVAA Jewellery Claim Management
IVAA Jewellery Claim Management · 
Judeanne
Judeanne · 

My jeweller already has quoted. Hollard insurance has recieved the jewellers quote through ivaa.

IVAA Jewellery Claim Management
IVAA Jewellery Claim Management · 
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Shanon G.
Shanon G. · 2 posts

Beware. They will not help you.

My claim for a broken phone has become a nightmare. A 1800 phone which I am asking for a glass repair has now been missing with the provider they arranged for me. A claim which has taken 6 weeks and now my phone is missing for nearly 2 weeks!
Beware beware. I dealt a lot of insurance and they are the least helpful
Up to now my phone has been missing g and no help from company y to replace my phone

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IVAA Jewellery Claim Management
IVAA Jewellery Claim Management · 
Bill
Bill

Very easy to talk too

I was explained everything very quick to reply can't fault them at all

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Carmen
Carmen Perth, WA

Pain free claim

My claim for a cracked ipad screen was approved and a replacement ipad ordered all within one week. I received excellent customer service with regular communication on the progress of my claim and I will definitely be using this company to insure my replacement ipad.

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Questions & Answers

Jeffrey & Carol N.
Jeffrey & Carol N. · 

I have started to fill in claim form - photos and reciepts and saved draft. How do I reopen form ?

IVAA Jewellery Claim Management
IVAA Jewellery Claim Management · 

Hi Jeffrey and Carol, thanks for reaching out. We'll contact you directly to help.

Guest
Dee
Dee · 

If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.

Rodney
Rodney · 

Veronica Gearing was very professional

Dee
Dee · 

ThNk you.

Dee
Dee · 

Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.

IVAA Jewellery Claim Management
IVAA Jewellery Claim Management · 

Afternoon Dee, apologies for the late reply. Certainly, simply shoot me an email via customersupport@ivaa.com.au and I'll be happy to help. Matthew.

Dee
Dee · 

It’s all good. Ms. Gearing has taken over the case.

Guest
Jonno
Jonno · 

Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

IVAA Jewellery Claim Management
IVAA Jewellery Claim Management · 

Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.

Jonno
Jonno · 

Thanks Matthew. I’ll email.

Guest

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Details

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Contact info for IVAA Claims

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

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