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IVAA Jewellery Claim Management

IVAA Jewellery Claim Management

4.9 from 101 reviews

Reviews

Review distribution

5 star
96
4 star
4
3 star
0
2 star
0
1 star
1

Sue

SueMetropolitan Adelaide, SA

Absolute pleasure to deal with

published

Amy dealt with my claim and process couldnt have been more efficient or professional. Every aspect was taken care of meticulously and made my experience extremely easy and stress free. Her knowledge and understanding was truly exemplary with fantastic customer service and communication.


Pleasure to deal with, in Stressful times.

published

IVAA were asked by my insurer NRMA to follow up and get quotes for a claim on a Diamond lost from ring. IVAA representative efficient punctual pleasure to deal with.

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Ves

VesIllawarra, NSW

Professional and great service

published

Yuliya was a pleasure to deal with. She kept me informed throughout the whole process and understood my needs when I needed to look after my family. Fantastic customer service skills. Thank you Yuliya.

Professional, prompt and delightful experience.

published

Veronica demonstrates her understanding of the process and industry. She kept me informed throughout the process and ensured I understood the process and I felt empowered to ask questions through the process. The demonstrated excellent customer service - it was a great experience - I would use IVAA again.


michael smith

michael smithMetropolitan Adelaide, SA

great customer service

published

danni was direct witth her work and very prompt,nothing was too difficult for her.even if she was not available,danni had one of her team members fill the void namely angela and i was kept up to date as to what was happening with my claim.

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Julie

JuliePerth, WA

insurance claim

published

very quick response to any questions and processing procedures extremely happy with the service with IVAA
Defiantly recommend
Amy was very respondent to any questions or processes kept me informed at all times

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Karrin Mealey

Karrin MealeyNew South Wales

Great

published

I found Staff (Donna) very Helpfull and very Profesinal and made my Claim very easy to have done.

They where very flexible with all that I required.
I was very upset when I lost this piece of Jewellery and they made the process easy.


A happy result

published

The outcome was good and there were minimum hassles. Staff (Amy) were easy to deal with and flexible.
The process was slower than expected but we were kept well informed and knew what was happening.

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Memories saved

published

I was devastated that I lost a very personal and valuable piece of jewellery. IVAA smoothed the pathway with replacement insurance and I am thrilled to have my chosen jeweller remaking my treasure.

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Kerrie Anne P.

Kerrie Anne P.Hunter Region, NSW

Insurance Claim

published

I found their personnel to be friendly, confident, competent and knowledgeable, thus making the process to claim for my lost jewellery extremely fast and without any issues. Thank you for your assistance.

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Bill R.

Bill R.South East Queensland, QLD

Excellent service.

published

Very good knowledge of my needs and responded very quickly to the matter
I would unhesitatingly recommend them to anyone who needs information on replacement of jewellery. My requirements were completely satisfied.

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Robyn L.

Robyn L.Perth, WA

Insurance claim

published

I am very impressed with the help I received with the my claim and the way Donna was in the courteous way she attended to a few items that had not been included on the listing that she had received prior to speaking to me then she kept me updated on a regular bases.

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Talal

TalalSydney, NSW

Perfect in every Way would highly recommend

published

Just wonderfull and helpful great old fashion respect and help with a great attitude highly recommended and very polite and informative Andrew forbes was great all the way and very fast and emails was constantly sent and up dated questions were answered as soon as answered great job and a great team over there keep up the great work

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AmyG

AmyGSydney, NSW

  • 2 reviews

Sensitive and prompt

published

Amy totally understood the importance of the claim management and was courteous in all her dealings, professional but caring. She kept us updated regularly and was prompt to revert back too. Highly recommend her services.

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A star of the darkness

published

Amy used her professional working attitude to help us deal with our claims. She totally understands what is our situations and how to help customers to sort out the different issues. She is worthy of recommendations.

Transparency

The reviewer stated that an incentive was offered for this review

K Daniel

K DanielMetropolitan Adelaide, SA

Excellent customer service.

published

My consultant Amy Fisher at IVAA was outstanding in her customer service. She was extremely professional, helpful and understanding. I too received regular emails and telephone calls during my claim. I would strongly recommend Amy to any prospective clients in the future.

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Claud J M

Claud J MSouth East Queensland, QLD

Great helpful process

published

So very understanding and helpful in regards our loss and are and have made the process so accommodation and extremilly helpful to us and who we choose to deal with. Well done and thank you


Great Customer service

published

They are extremely professional and assist where ever they can, they made an unpleasant situation easy ,
and kept in touch ever step of our insurance claim, Well done!! Will recommend them anytime.

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Tony

TonyGreater Melbourne (Metropolitan), VIC

Excellent Service- Highly Recommended.

published

Veronica and Staff at IVAA were very helpful, efficient and understanding of my circumstances. I received regular emails and courtesy phone calls on a regular basis during my claim process. Although not totally happy with the end result but you can never replace a wedding ring.

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Frank

FrankSydney, NSW

Lost wedding ring

published

IVAA together with Angela were most helpful and efficient in processing my claim. I thank them. The had been on my finger for the last 48 years until it had to be removed after an accident.

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Questions & Answers

Jonno

Jonnoasked

Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

2 answers
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.

Jonno
Jonno

Thanks Matthew. I’ll email.


GAYA

GAYAasked

hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss

1 answer
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? clientsupport@ivaa.com.au


Fattycat

Fattycatasked

I am dealing with Veronica who has been very patient with me. As an older person I still cannot grasp how the excess payment works. I know on my claim #32183 I have to pay $250 excess and on my claim #32241 I have to pay $400. I also know I go to a jeweller and pick out an item of jewellry or 2 items depending on what I find to replace my ring. How do I know who to pay the excess too. For example if I bought a $1000 ring which would leave me with $960 what amount of excess do I pay for seperate items. Thank You
Doreen Swift
Email traleejan19@hotmail.com

3 answers
IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Doreen,

Normally when an item is replaced via an insurance claim, the insured (which is you) will pay the excess directly to the jeweller and your insurance company will pay the rest.
I’ll ask Veronica to give you a call to discuss the details.

Kind regards,

Matthew.

Steve
Steve

My experience tells me that the XS is payable to the Jeweler who supplies you with the replacement jewelry on the issue of which exit supplies I can only imagine your insurance company can clear this up for you in any case that should appear in the settlement advice

Maureen
Maureen

I had $699 to spend as replacement and I had to pay $100 excess to the jeweller. Which means I had $599 in actual money to spend. I bought a bracelet reduced by half for $750 so ended up paying $151 including excess for a brand new bracelet which I received a valuation for and proof of purchase. Was so easy , couldn't be happier.


Get an answer from our members and IVAA Jewellery Claim Management representatives

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