Wonderful Service Thank you!!!
Thank you Angela - you kept us informed and you kept in touch with us, you were helpful and replied to all our emails and that was important to us - our claim is now settled and we are so so grateful - thank you again Angela!
I am delighted with the help I received from Amy with processing my recent claim for a lost necklace. Woukd definitely recommend this company
I used IVAA through a home insurance claim and found my appointed contact (Rachel) to be very helpful and patient with silly questions from me.
You describe the jewellery you are claiming and they source all quotes for replacement.
They explain step by step and confirm everything by email.
Outstanding customer service!
Throughout this process we cannot fault or complain about any of the assistance given by Veronica. She has kept us totally aware of the stage the process was up to and what was happening next. Outstanding customer experience!
Have only positive comments to make. From the first phone call to the last Angela has been helpful, understanding and has followed up with any request promptly and efficiently. Can’t fault the service I have received. Thanks
Gave back what I thought was lost forever.
The replacement item will give me the sense that I’m gaining an item which I can treasured rather than compare with what I lost!
Excellent customer service
IVVA were appointed to us in regards to an insurance claim. The level of customer service was outstanding. They handled our claim with absolute professionalism. Very happy with their service.
Angela was so helpful and patient. The process took longer than necessary because I had trouble in having to deal with the stolen jewellery. Angela was so patient and kept in touch, encouraging me to complete the paperwork. Once done it was sorted very quickly. My emails were addressed almost immediately. Thank you Angela!!
Smooth and streamlined throughout
Competent, friendly and helpful staff who weren’t just reading a spiel when communicating, who put in genuine effort into resolving any discrepancies
Very easy and hassle free process
Andrew was helpful every step of the way and was in contact through every stage of the claim. I have never made a claim and was expecting it to be a long drawn out process. After providing the initial documents and description IVVA took care of the rest and in a great timeframe. Certainly helps you feel better after losing a much loved piece of jewellery. Great service.
Very happy outcome, for one upset customer
After losing my entire wedding ring set I was beside myself. I’d spent hours retracing my steps to try and find them. Finally come to the conclusion that they were gone and I’d need to replace them. Put in a claim, got a call from Ben about a week later. And this process could not have been any smoother for me. He went above and beyond to help try and find what I had. In then end we’ve decided on the best possible outcome and I couldn’t be happier.
Thank you very much!
Thank you to Angela and Lucy who assisted me with my insurance claim. They could not be more helpful or patient as it is not easy to decide on jewellery items that are to replace much loved and sentimental pieces that were stolen.
Extremely thorough, prompt and helpful service. Excellent to deal with. Great follow up and very quick to action any queries or responses.
Replacement earring of great sentimental value, so excited.
Thank you IVVA for your very helpful explanation of the process regarding assessment of value. I have now arranged for a new earring to match the gold and diamond earring that had been made from my Fathers pacing Cup Trophies in 1997 to be manufactured with the approval of the Insurance Company. very happy.
Excellent customer service
I am so impressed with the service I received from Veronica and Yuliya. Very efficient, patient & the follow up by these ladies was one of the best customer service that I have experienced. I was always being informed of the stage where my claim was at. Thank you !! Would definitely recommend.
Lucy Steel was my contact at IVAA. She was fast and efficient not to mention took me through the whole process without any hassle. Highly recommend!
Turns unpleasant into semi pleasant!
I had Rachel Hunt as my contact, and she made the very unpleasant experience of being robbed and having all your sentimental and valuable possessions stolen, never to be seen again, semi pleasant. It was an easy and enjoyable pleasure to speak with Rachel on the phone. Her continued contact via emailed updates and notifications, letting me know where the claim had progressed to next was very welcoming. I didn't have to worry that "I was forgotten about" or that "my claim was on the bottom of a pile somewhere" My claim time period even fell over the Christmas public holidays and I had at least 2-3 of Rachel's co workers email me information on her behalf. I don't know if this was actioned by Rachel herself of if it is a company policy procedure....but I like it, and I appreciated it very much. I hope that Zac, whom I dealt with at Auto and General Insurance or the company itself can be privy to the feedback as good work should always be acknowledged. In the end, even though Rachel was making the transaction as easy as possible, it still got to be too difficult when dealing with the chosen jewellery store, after Id selected my jewellery, I was then not welcomed to the sale price etc etc, I was willing to walk away but then between Scott from Shiels Carindale and Rachel made magic happen and I ended up with some very nice jewellery again. So thank you Rachel and IVAA for your excellent customer care
Excellent customer care
Always responded promptly and experience was smooth and professional strongly recommend using this company wonderful customer care well done !
Great Timely Service
Ben was fantastic. Fast and efficient service. Just great. The claim was managed superbly with detailed instructions and help along the way.
The experience from beginning to attend has been first class. Veronica was the person I dealt with and she was informative, on top of hergame, prompt and patient. It has been a pleasurable experience during a stressful time. I rarely rate a service at the top but do not hesitate to rate then a 5.
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