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IVAA Jewellery Claim Management
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So easy and simple
Great experience, very easy and smooth claim. They were very helpful in submitting the claim. They explained each and every process. Email communication was constant. At no time did we have to chase them.
A good experience from a bad experience
I lost my sapphire from my wedding ring. I was devastated. The claim experience with IVAA was excellent. The process was easy, they were sympathetic to my loss and great communicators. They also let me choose my preferred jeweller/s for quoting. Recommend.
Hi SEG, wow this is really kind of you - thank you. I'm glad you are able to get your ring fixed and have your local jeweller included. Have a great week!
Fantastic service
Courteous, fast and efficient service. They agreed I could use my local jeweller to submit a quote, which was quickly approved. I recommend them to companies and individuals for great jewellery service.
Hi Nicole, this is great! Most of our team are from the jewellery industry and we go to great lengths to support and allocate work to local jewellers. Thanks for taking the time to leave us this review, much appreciated.
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Miss my ring
Very happy with the service could not fault it.
They let my know every day how my claim was
Going. It was finalised in a very short time.
Thank you IVAA.
Great work Anthea
Morning Dorothy, thanks for the 5 star review! We're glad that we've been able to help and make the claim process as smooth as possible. I've just shared your comments with Anthea and the team. We hope you have a great week!
- 3 reviews
Fast and very helpful
I lost the diamond out of ring . Very heartbreaking. I had it sorted out and replaced with in 7 days . Excellent communication I can’t fault them thank you . Highly recommend this company
Morning Abby, that is such a shame that the diamond fell out but we are glad to hear that we've been able to help. Thanks for the recommendation, we hope you have a great day.
Thank you
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Excellent service!
Thank you for your service and patience am pleased with your service. Efficient service and communication within a timely manner. Happy with my experience with IVAA superb work. Great work Krissy
Thank you!
Morning Javelin, thanks for the review! I've shared your feedback with the team, we hope you have a great week.
Very efficient
Very happy with the way my claim was handled and settled, Lucy was efficient and professional hassle free everything was handled on our behalf no stress for us would highly recommend them thankyou
Thanks Ern Sue. we appreciate the recommendation and glad we were able to help with your claim. I've thanked Lucy and shared your feedback with the team. Have a great weekend!
Stolen Jewellery
Thank you for your professionalism in handling my claim. I was quiet upset at my items having been stolen. The communication between IVAA And myself was excellent. They were always very clear as to where the claim process was at. Very much appreciated!
Thanks for the 5-star review José! Sorry to hear that your jewellery was stolen and I'm glad we were able to help.
excellent service
The IVAA were amazing handling my case. Amanda M was very professional and sorted my claim very quickly. I would recommend her and IVAA to everyone.
Thank you Amanda. I am so grateful.
Morning Sally W - your feedback is really appreciated. I'm so glad we've been able to help and I've forwaded your comments to the team. Have a great weekend!
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- 2 reviews
Insurance claim
Emma was fantastic helping us with our claim. Actually I am glad the insurer is working with IVAA now because things were so easy with them
Fantastic team highly recommended
I even afín thank you
Morning Patt, thanks for the 5 star review and recommendation! We are so glad that we've been able to help - I've shared your comments with the team and thanked Emma for her assistance. Have a great weekend!
The service is outstanding
Could not believe how quickly this process has taken and even happier that the item is being made locally to replace my lost ring which was a wonderful reminder of my time in Ireland.
Hi Sandra, thanks for the feedback and review, we are blown away! We are really glad we've been able to connect you with a local jeweller, we know it can be tricky for items that are from overseas. Have a great day!
Kept me in the loop the whole claim process - very satisfied
Lucy Steele contacted me in a timely manner and kept me abreast throughout all the stages of the claim which as I am absolutely sure I would not have been her only client was impressive as these days we are always busy. Thank you for your service Lucy, much appreciated
Morning Cathe, thanks for this review! I've shared your comments with Lucy and the team this morning, we are thrilled that we've been able to assist.
Ease of dealing with IVAA
I was very happy with the ease of dealing with IVAA, I was kept up to date and contact was very good....all documentation from them was easy to understand
Thankyou!
Morning Anne04, thanks for your feedback. We are really grateful for your review, it's rewarding to know that your claim was smooth and we were able to keep you updated. Hope you have an excellent day!
- 5 reviews
Very very efficient
Promises made were followed through with great efficiency. Claim was finalised same day enabling me to get a good deal on a replacement product. Also allowed excess cash from claim to be used for other purposes.
Hi Paul, your feedback is really helpful - thank you. We've recently been working on fast tracking claims and your same-day settlement is likely a result of our new processes, and we are thrilled that...
Read more you let us know it was a smooth process. If possible I'd love to thank our team member that managed your claim, would you mind emailing me your surname or claim number directly to CustomerFeedback@ivaa.com.au. Kind regards, Matthew - IVAA Managing Director.
Hi Matthew, need to take the full stop off the end of your email address !!!
So much help and easy communication
Thanks so much for all your help I appreciate it so much thanks again guys without yous I wouldn’t have been able to purchase what I did and be so happy
Hi Kristy, we are really glad to help with your purchase. Have an excellent day.
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Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.
Thanks Matthew. I’ll email.
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? clientsupport@ivaa.com.au
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Hi Ken, thanks again for the 5-star review and hope you had a great weekend. We really thrive on customer outcomes and I've shared your kind words with the team.