IVAA Claims
- ivaa.com.au
- ✓ Verified company
- Award Winner 2023
226 reviews · Statistics
IVAA Claims is a ProductReview.com.au Awards Winner for 2023. Learn more
Stress made easy.
Òne phone call, and then I head a plan, excellent, what more could I ask for...
IVAA claims for RACV home insurance claim
Recommend for RACV home insurance claims they assessed the value of the stolen property and gave lots of options on how to claim. Made it easy to choose what I wanted the replacement to be. Great helpful staff contacted me and made the claim process simple to make my claim. Thanks Jeff
Insurance Claim
We had a damaged Engagement ring and needed it repaired. The whole process was done with out any dramas
Simple and no argument on small item insurance claim
I insured my teenage children's laptops for off-site damage. Teenagers can be rough on stuff, and I was shocked to discover during school holidays that both computers had unrepairable damage. I had the laptops examined locally and an insurance report done as I could afford to have the computers away for an extended period with my daughter going into her year 12 exams.
With-in days I had a reply that the claim was accepted and both computers would be replaced. One computer we wanted to upgrade as we wouldn't ever have another Lenovo. IVAA didn't
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Awesome people, excellent service.
Easiest, quickest, nicest and most efficient people to deal with. Extremely happy.
Great service
Professional and very helpful staff who kept me informed every step of the way
Brilliant and Caring Service
Processing was amazingly fast, efficient and thorough. Relieved me of the considerable stress the loss had caused me.
Great experience
Efficient and prompt claim experience from courteous team. Replaced lost hearing aids.
Good Service
The service provided by IVAA was very good. They were professional and answered all questions clearly and speedily.
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IVAA excels
IVAA has a really good team. They are very professional, committed to the customers and have a very ethical and positive vibe. Kylie has an amazing work ethic. There is humanity, wisdom and hard work in their work and interactions. I trust IVAA through the process.
IVAA- making insurance claims easy
Thoroughly recommend their professionalism and prompt assistance. Made things very easy
Low valuations compared with valuation from a reputable valuer.
Your valuation was $4,000 below a certificate insurance replacement value for lost jewellry. Seniors Insurance is with hollard and they send the insurance claim to you. Very unhappy.
My jeweller already has quoted. Hollard insurance has recieved the jewellers quote through ivaa.
Thanks Judeanne,
I'm glad to hear we included your preferred jeweller's quote to your insurer for consideration.
... Read moreWe aren't privy to what has been approved or discussed between you and your insurer, but we do want to help if we can. I have asked your insurer if we can assist, and what approval options have been offered. Kind regards, Matthew.Find out how IVAA Claims compares to other Financial Services
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Beware. They will not help you.
My claim for a broken phone has become a nightmare. A 1800 phone which I am asking for a glass repair has now been missing with the provider they arranged for me. A claim which has taken 6 weeks and now my phone is missing for nearly 2 weeks!
Beware beware. I dealt a lot of insurance and they are the least helpful
Up to now my phone has been missing g and no help from company y to replace my phone
Morning Shanon,
Thanks for reaching out and I'm sorry to hear how negative your claim experience has been. We want to do better.
We'll review your claim this morning and give you a call shortly.
Very easy to talk too
I was explained everything very quick to reply can't fault them at all
Pain free claim
My claim for a cracked ipad screen was approved and a replacement ipad ordered all within one week. I received excellent customer service with regular communication on the progress of my claim and I will definitely be using this company to insure my replacement ipad.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Veronica Gearing was very professional
ThNk you.
Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.
Afternoon Dee, apologies for the late reply. Certainly, simply shoot me an email via customersupport@ivaa.com.au and I'll be happy to help. Matthew.
It’s all good. Ms. Gearing has taken over the case.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.
Thanks Matthew. I’ll email.
Get an answer from our members and IVAA Jewellery Claim Management representatives
Details
Contact info for IVAA Claims
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
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Morning Judeanne,
... Read moreers have submitted to replace your items. Would you like us to get a quote from your own jeweller too? If so, we'd be happy to include their quote to your insurance company for consideration - you can reach me directly at clientservices@ivaa.com.au. Hoping I can help. Matthew.I am sorry to hear your claim experience has been negative. Please note that we have not provided a valuation for your claim, you may be referrering to replacement quotes that jewell