374 reviews
- Renovation
- ·
- Refinancing
AI reviews summary
The overall sentiment for Jade Finance Australia is overwhelmingly positive, with most clients highlighting the speed of approval and the high quality of communication from specific brokers. Users frequently report successful outcomes even for complex cases involving business equipment, caravans, and vehicles. While the majority experience a seamless process, a small segment of feedback identifies concerns regarding upfront transparency and occasional delays in communication.
Pros
- Exceptional Communication: Brokers are frequently praised for being proactive, responsive across multiple channels (phone, email, and SMS), and keeping clients informed throughout every stage of the application.
- Speed and Efficiency: Numerous clients reported extremely fast turnaround times, with some securing finance and settlement within 24 to 48 hours of their initial enquiry.
- Handling Complex Cases: The team is noted for successfully navigating difficult applications, including low-doc business loans, specialised equipment purchases, and cases with limited financial evidence.
- Personalised Service: Many reviews name specific brokers who went "above and beyond," providing a professional yet approachable experience that made the process feel stress-free.
Cons
- Transparency Issues: Some users noted a lack of upfront information regarding interest rates, broker fees, and total loan costs until the final approval or signing stage.
- Communication Gaps: A few reports mention instances where calls were not returned or applications were left without updates for extended periods.
- Rate Discrepancies: In isolated cases, users found the offered interest rates to be significantly higher than traditional bank offers or their initial expectations.
- Documentation Accuracy: Occasional errors in paperwork and invoices were reported, requiring multiple attempts to finalise signatures.
Verdict
Jade Finance Australia is highly recommended by users for its fast processing speeds and dedicated broker support, making it a strong choice for vehicle and asset finance. While the service is generally efficient, potential clients should ensure they request clear, upfront disclosures regarding interest rates and fees early in the process.
Couldn’t have been an easier process. They put everything into language I could understand and processed my application in record time. One very happy customer
Jade Finance were very easy to deal with kept me informed on the process at all stages of the application and settlement process. Very professional service, and got me in my boat with ease. Thanks guys. Show details
Reviews with attachments
Max and Barry were incredible together they both walked me through every step of the way I have used max before and knowing how good he was bought me back to him again I would highly recommend them / jade finance Max and Barry. You blokes were brilliant Cheers. Mick. Show details
Ethan was great to talk to. Due to my area code, it was hard to secure a loan for a vehicle even with an excellent credit rating, Ethan pushed through and secured me a couple of great loan rates through a split loan even dropping some application fees, Ethan kept in contact with me throughout the process, and money was deposited straight into my… Read more
account as soon as I signed the contract. A BIG thankyou to Ethan and Jade finance for securing me a loan for my 200 series.
Thank you Adelle! Your help, super prompt communication and diligence to finding me a loan with a lower interest rate & optimal conditions was unwavering. You are an asset to Jade Finance and any applicants that are fortunate enough to have you. I will refer you to anyone that I know is in need of a loan.
Fast, easy and efficient to deal with. Nathan and the team were awesome! Best experience with finance ever. Thanks for the fast response and turnaround. Enjoy your Christmas holidays Show details
Bailey was awesome to deal with crossed all his t and dotted his i's. From start to finish was allways in communication with me and made it so easy. Will be using them again once I've paid this loan off Show details
Quick and easy. I'm from Perth and have a company. Jack was able to sort everything out for me so I could get my new car Show details
Hugh was a pleasure to deal with , had a couple of small hiccups with paperwork , but he soon had it sorted with a professional attitude , now have my second Harley on it’s way , happy days , thx Hugh
Positive reviews
The team are awesome at getting finance through, I was a complicated case with name changes and very little financial evidence. They got it done for me and now i am rocking out in a new work car which is going to help the business alot. Thanks team i will be in touch again
Communication & follow up was excellent, after having some previous difficulty getting finance, Jade and the team could not have been more helpful. Thank you so much
Had a great experience with Amanda. She was very prompt at getting our finance organised and everything went smoothly. Would recommend her to friends and family.
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Negative reviews
A credit check was done on my name without my consent or prior notice. After that, no one has responded to my calls. The staff only contact me for loan promotions but fail to address my concerns or provide proper communication. This is unacceptable and unprofessional.
Absolutely beyond belief in the most negative way! I would never recommend Jade to anyone. Very similar to a review I have now just read From start to finish of loan application (and by finish I mean we cancelled the application) it was 17 days! I was told my application was unconditionally approved numerous times and going to settlement on… Read more
several occasions. I was doing a comparison with a bank offer and repeatedly asked for the % rate and monthly repayment amount only to be told they did not know at that stage. Even when the offer did come through direct from their proposed lender, Jade still could not tell me this information.
Plenty of promises but under delivering in customer service from start to finish and then to get offered a loan at over 4 times the bank rate was insulting.
17 wasted days of continually chasing them up to get a result like that. Obviously I took our original offer over this one.
If I could give a ZERO star rating that's what I would give them.
I recently applied for finance through Jade Finance, and my experience was disappointing to say the least. Initially, I received a quote from them, but I was also given a cheaper offer from another financer. In an attempt to secure the deal, Jade Finance lowered their quote. However, they failed to clearly disclose essential details about the… Read more
repayment terms, including charges for repayments in advance. Despite not moving forward with their offer, I was still charged a brokerage fee of $1,472, which I later found to be excessive and unfair.
Recent reviews
Matt was great to deal with, took on what we needed, and found us the best deal within a couple of days. Appreciated the honesty & knowledge without being pushy. Show details
Max and Barry from Jade Finance made financing a recent truck purchase fast and seamless. They are proactive with their approach so there is no delays in the process which means we were able to keep our operations running smoothly. We will definitely be using Jade Finance for all our future financing needs as we grow our business.
Great assistance and support from Mark and Matt. Both provided information which helped me have a more understanding of Jade Finance, would highly consider to others. Show details
I had a fantastic experience dealing with Brenton from Jade Finance. From the very first contact right through to settlement, the whole process was incredibly quick, smooth and most important of all - PAINLESS! Brenton was always friendly, professional, and very easy to communicate with. What really stood out was how fast his responses were —… Read more
every question or update was answered promptly, which made the entire process stress-free. He was also able to find a suitable lender extremely quickly and secured a very competitive interest rate for me.
The turnaround time from first contact to settlement was very quick, and Brenton kept me informed every step of the way. I highly recommend Brenton and Jade Finance to anyone looking for efficient service, great communication, and excellent finance options.
Thomas from Jade finance. amazing service, absolutely professional and comfortable to talk to. he is very helpful and assisted me with information and also patience. a wonderful customer service. highly recommended !!!!
The good: Really quick in communication. They come back quick with solutions for your needs. Max was the best in terms of giving me a solution to my business loan and not going through so many hoops. He was communicating throughout and always followed up a call with an email and kept me in the loop at all times. We got the deal done to get the… Read more
loan prior to receiving the asset. The okay: We ended up having to reduce and pay out of pocket for the extras that I thought were included such as protection. It resulted in having to deal with the car company directly to sort out payment for that separately. The bad: Jade is very vague in regards to showing you the loan details and was not upfront in regards to how much everything will cost, especially in regards to interest rates. They tend to get you the loan but you may be paying a lot on interest for the service and sometimes the broker fee, which isn't mentioned until the end. If you want upfront transparency, this might not be the best for you. I needed the loan and didn't have a choice so I didn't complain. Would I go back? Yes, but cautiously.
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Amazing customer service from Josh from the 1st phone conversation to the last Always keeps in contact with everything to do with your finance either by phone or email Would recommend him along with Jade finance to anyone No surprises with any extra hidden costs. Was all upfront before progressing with the loan
I recently secured a caravan loan through Jade Finance, and I couldn’t be more impressed with the experience. Two members of their team Max and Barry as my brokers delivered a level of service that genuinely deserves recognition. From the start, their patience made a huge difference. They took the time to explain every step clearly, answered all… Read more
my questions without hesitation, and made sure I understood my options. It never felt rushed instead, it felt like they were committed to helping me make the best decision. Their customer‑first attitude was obvious throughout the entire process. They listened carefully to what I needed, tailored their approach accordingly, and consistently acted with my best interests in mind. It’s rare to find finance professionals who make you feel like more than just another application. What really set them apart was their ability to act swiftly and efficiently. Every request I made was handled promptly, and any adjustments I needed were actioned without delay. Their responsiveness made the whole process smooth, stress‑free, and surprisingly quick. Thanks to their dedication and professionalism, I ended up with a very competitive caravan loan that exceeded my expectations. I’m genuinely grateful for the effort they put in and the quality of service they delivered. I highly recommend Jade Finance to anyone looking for any type of loan, especially if you value great communication, fast action, and a team that truly puts the customer first.
Skye was amazing. Brilliant service, on the front foot to secure great interest rates before they changed and made it a seamless process from start to finish. Highly recommend! Show details
Had a great experience with Max Kremmer from Jade Financial Services, I was sick of being smashed with other brokers, their crappy interest rates and fees, I called Jade and spoke to Max Max was transparent with the entire process, kept me up to date, responded quickly to my questions and organised the entire process in a few days while the other… Read more
companies took almost 3 weeks to give me a "pre approval and horrible rate" Well done to Max and his team at Jade, if his boss reads this make sure to give him a good bonus! Не worked hard for this!, I'll definitely be seeking him for my next business purchase.
Brenton was excellent to deal with. Nothing was too much trouble and he was very efficient and friendly. I had no hesitation in contacting Brenton again if needed Show details
Best in the business, always willing to help and go the extra mile to get the results, I have used jade finance multiple times with the same experience every time can’t recommend these guys enough Show details
Amazing support and service !!!!! Max and Barry went beyond support and guidance to create a sound financial plan… The service provided was 10 out of 10. I would recommend them to anyone
Decided to use Jade Finance again to secure finance on a new asset purchase, not surprising, I received the same, if not better, excellent service as previously. Max and Barry were extremely responsive with excellent communuication throughout the process. 48hrs from start to final settlement securing very competitive rates, a seamless and efficient process. Thank you again for the excellent service you guys provided, chat again, soon. Show details
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