11,269 reviews
AI reviews summary
Jim's Cleaning Group receives high praise for its diverse range of services, particularly car detailing, window cleaning, and carpet steam cleaning. Consumers frequently highlight the professionalism and punctuality of individual franchisees, noting that many go above and beyond the initial scope of work to ensure high-quality results. While the vast majority of feedback is positive, there are recurring reports of inconsistent service quality and communication issues within specific regional franchises.
Pros
- Exceptional Detailing Results: Car detailing is frequently described as transformative, with many reviewers noting that vehicles—even those with significant pet hair or neglect—are returned to a "brand new" state.
- Prompt and Responsive Communication: Many franchisees are commended for their rapid response times to online enquiries, often providing quotes and completing jobs within 24 to 48 hours.
- High Standards for Specialised Tasks: Services such as oven cleaning, window track scrubbing, and headlight restoration are consistently highlighted for meticulous attention to detail.
- Professional and Courteous Staff: Individual operators are often described as friendly, respectful of property, and committed to customer satisfaction, with many providing before-and-after photos.
Cons
- Inconsistent Quality Across Franchises: A small segment of reviews reports "half-hearted" efforts or missed areas (such as dusting or kitchen surfaces), suggesting that service standards vary significantly by location.
- Booking and Attendance Issues: Occasional complaints centre on franchisees failing to show up for scheduled appointments or repeatedly rescheduling at the last minute without adequate notice.
- Communication Gaps with Central Support: Some users reported frustration when trying to resolve issues through the call centre or when attempting to book an alternative franchisee after a negative experience.
- Inadequate Cleaning Techniques: A few reports mention carpets being left "sopping wet" for days or cleaning residues being left on surfaces, indicating occasional issues with equipment or chemical usage.
Verdict
Jim's Cleaning Group is a highly reliable choice for one-off deep cleans and specialised detailing, with most franchisees delivering exceptional value and professional results. However, because it operates as a franchise model, consumers should check reviews for their specific local operator to ensure consistent quality and reliable attendance.
I use Jim’s group services because there’s an implied quality assurance, and this was the case with Jim’s Detailing. When Hung was called away to attend to a family health emergency shortly after he began to work on my car, he recommended and arranged a replacement on the spot. Vijay completed the job professionally, with excellent results.
Brad did an amazing job for getting our end of lease carpet cleaning done. Professional and reliable Excellent results I would definitely be a repeat customer, highly recommend
Albert made prompt contact and his follow up communication was frequent and excellent. He and his co-worker did an excellent job of my oven at what I considered a very reasonable price. I was especially impressed with the way they ‘cleaned up’ their work areas on completion. I have no hesitation in recommending them after my very positive experience.
Reviews with attachments
- +5
We are very happy with the cleaning in our house and satisfied with the workers (Masud & team) from Jim’s cleaners. The work, is clean and tidy. Not disappointed with Jim's Cleaning Team. Recommended to everyone. Thanks. Show reply
In the Illawarra.. had Hamza work on 3 of our work vehicles.. . two black LDV vans and one 2017 Ford range tray top. talk about shine.. wanted the best he could give. Not regretting one cent of it. thank you Hamza Show reply
I recently had my lounge professionally cleaned by Jake from Jim’s Carpet Cleaning, and I am absolutely delighted with the result. Jake was friendly, punctual, and professional from start to finish. My lounge was looking tired and had picked up its fair share of dog hair and everyday wear, but Jake worked wonders. It came up looking fresh, clean,… Read more · 1
and revitalised, and the difference was remarkable. He took great care with the furniture and clearly takes pride in doing a thorough job.
What stood out most was Jake’s excellent customer service. He was approachable, knowledgeable, and genuinely committed to achieving the best possible result. It’s not often you come across someone who combines such professionalism with a friendly and caring attitude.
Thank you, Jake, for doing such a fantastic job. I wouldn’t hesitate to recommend Jim’s Carpet Cleaning to family and friends and will definitely use your services again in the future
This review is directed to Tony in Townsville. He is obviously a man who takes the time necessary and puts in the work to get his job done to perfection. My ten year old 170000km BMW has never had a interior shampoo and proper clean until now. It is now as new and smells fresh as a new car. Thank you Tony for taking the time to make it new again. And the whole Jim's cleaning process was faultless. Show reply
- +1
Sahib responded immediately to my enquiry and came the next day to restore my headlights. He was so professional, courteous and did an exceptional job! I HIGHLY recommend him! Show reply
Very impressed with the work Harekam did on my car. He was very particular and thorough and the end result speaks for itself. I was a bit skeptical at the start considering the price but then was blown away by the quality of the work. I would not hesitate to recommend this company to anyone considering having their car detailed. Awesome and outstanding job!! Show reply
I had Daniel Lewis from Jim’s Car Detailing - East Keilor come to my home to detail my car, and I couldn’t be happier with the service. Daniel was professional, friendly, punctual, and made the whole process easy and smooth from start to finish. My car came up absolutely immaculate — the attention to detail was outstanding. I would highly,… Read more · 1
highly recommend Daniel to anyone looking for quality car detailing. Wonderful service and definitely a five-star experience! ⭐⭐⭐⭐⭐
- +1
The carpet cleaning and the end of lease cleaning was left immaculate and i got my full bond back because of jim’s cleaning group!! thankyou so much for the hard work you put in. Show reply
Thank you to Rick who did an amazing job of cleaning my two ovens. Very professional and friendly. Show pride in his work, was careful with our kitchen surfaces and work have him back anytime. Thank you again Show reply
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Just had my oven cleaned by Masud from Jim’s Cleaning (Picnic Point) and I’m honestly blown away by the result. The oven was in pretty rough shape with built-up grease and burnt residue, and now it literally looks brand new again. The cleaner was on time, super professional, and took the time to explain what was being done. They didn’t rush the… Read more · 1
job and paid attention to all the details—especially the glass door and racks, which came up spotless.
What I appreciated most was how easy the whole process was. Booking was simple, communication was clear, and there were no surprises with pricing.
Highly recommend if you’re in the Picnic Point area and need a proper deep oven clean. Huge difference and well worth it.
Incredible communication and service. In an era dominated by AI, it is rare to find such a perfect balance of genuine warmth and high-level professionalism. Show reply
Thanks Andrew for the top job you did polishing the head lamps on my Ford Falcon XR6. The best service and very happy with the job. Wed. 16th April.
- +1
Ali from Jim’s Car Detailing at Granville worked extremely hard to cut and polish the bonnet of my car to remove paint which had been splattered over the bonnet of my new car. While not %100 clean he made an incredible difference to reduce the damage. Would highly recommend. Thanks Ali. Show reply
Incredible service!! 10/10 Bhumit came out the same day I called and really went above and beyond. He knew I needed my car ready for photos to sell and made it look absolutely immaculate. I’d 100% recommend him to anyone!
- +2
Huge thanks to Asem for the flood restoration!The carpets were soaked and smelled terrible, but he got them perfectly clean and smelling freshing again. Professional and great results.
Latest follow-ups
Should have done this sooner! – Being a Disabled Pensioner my Car was beginning to become quite 'grotty!' I own a long Hairded dog who spends a lot of His time in the Car. The Car was covered in "Floor to Ceiling" Dog Hair, had a doggy odour, and the Windows had " Dog Snoot… Read more
Stains" inside. Mark and his 'Help' arrived right on time and soon busied themselves with the job at hand. Upon completion the Car Interior was absolutely 'pristine, and the smell was wonderful! I am very impressed with all aspects of the Service undertaken. Thank You Mark, along with Your merry Helpers as well! Highly recommend!
Follow-up · In all honesty I didn't get 'the works' just Vacuumed, seats wiped, Carpets Cleaned, Windows done and Deodorised. It was under $200 and with 2 Workers it took an hour. A great job was done! Highly recommend!
Pasquale responded promptly to our request and came the same day. The carpets look great and spots are all gone. He worked quickly and left everything neat and tidy. We turned on the fans and the carpets dried in a few hours. We will use him again and thoroughly recommend his work. Show reply
Follow-up · There was no lingering smell at all, and one month later the carpets look great. The cost was not the cheapest available but we consider the higher cost justified because of the quality of the job. The carpet was only in bedrooms so we did not request Pasquale to move beds, drawers etc. We intend to use Pasquale again.
I was very happy with my cleaning. Communication with me was really good. They did a great job. Show reply
Follow-up · They are considerate about my time. They text when they have finished with the cleaning of their last client to say they are on their way. They are never late. They do a great clean every time. They are friendly. I'm happy with them.
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Positive reviews
We recently had our home cleaned by this company, and I was so impressed with the whole experience. There were several things that really stood out to me and gave me confidence in both the company and the people coming into our home—which can be hard to find when looking for cleaners. What I really appreciated: * They came to inspect the house… Read more · 1
before providing a quote. * They took the time to understand exactly what we wanted cleaned before giving us a tailored quote. * They arrived on time, and if there was any delay, they communicated it with us. * The quality of the clean was excellent!
One thing I especially liked was that the invoice clearly listed the specific tasks we had requested. This helped set clear expectations and meant there was no disappointment about things that weren’t done because we had chosen not to include them.
Overall, it was a professional, trustworthy, and high-quality service. I would highly recommend this company! ☺️
Jeanette from Jim’s group was really great. She was booked in to do a general clean of our bathroom and kitchen as well as specifically the oven, tops of cupboards and floor grout. Everything was done really well and she was very lovely. We will definitely be using her services again. Show reply
Today I had Mark from Jim’s Car Detailing work on my car in Woongarrah on the Central Coast. He was so professional and really knew his stuff. I highly recommend him if you want your car to really shine! Show reply
Negative reviews
Bad service from Jim Cleaning team specifically Ali Shokri He messaged me to understand the job requirements and provided a quote for a job without even asking him for quote only for him to later say he can't fully complete due to him not having the full equipment for the job. When i called the service desk to assign it to someone else and… Read more
explained the situation, they said they can't assign it to someone else as a quote has been already provided when i didn't even approve or ask for a quote and told me to use another company's services
Difficult to be objective when Kirelos was supposed to wash the outside of car only. He did not check if all windows were closed as he should have and applied his.pressure hose to clean. He also sprayed the interior of my car with so much water, it's been really difficult to dry it out. Who does this unless really st^pid. I saw him look the car… Read more
over to give me a quote for $100.00. He didn't even clean the doors properly at their base - all still dirty. Didn't wipe off water from doors and jams. Really poor job...definitely not worth the value quoted. Then he has the temerity to say it was all my fault it all went wrong. I told him it was his responsibility to check if windows were closed properly as HE was doing the job. He proceeded to say he knew what he was doing as he had the training and it was his "profession"! This young man understands nothing. What!... he holds a doctorate in car washing?!! Cannot be rated. Considering I'm 80 with a disability!
Thank you for your feedback. We're sorry to… Read more
After accepting a quote, the local agent Samuel failed to call me. A week later I called him and booked a house clean on Tuesday 16th June. At 7.00pm on Monday 15th June he sent a message advising his team were sick and could not come. I called him and rebooked for Friday 19th June 9.00 am. On Friday 19th June at 9.00 am no-one turned up. … Read more
There were no messages from Samuel. I called his phone several times and he did not answer. Jim's Cleaning is a no-show. I can't rate the quaity of cleaning service because there was none!l
We’re very sorry to hear about your… Read more
Recent reviews
Rapila did an end of lease clean for us . It was a big job and he did an excellent job. From cleaning the whole house, windows & bathrooms . The house looked great. Many thanks and we highly recommend his business. Show reply
We hired Hiral Patel and his lovely team to do the end of lease house cleaning in Karrinyup, Perth and we couldn't recommend them enough. Seamless communication, amazing efforts put in cleaning the house. Friendly, polite and very accommodating behaviour. Definitely great service and we have already started recommending them to our friends in… Read more · 1
Perth. My best wishes to the team who completed the job to the best of their capabilities. Thank you very much!
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