Jimmy Brings

If Jimmy Brings is discontinued then I don't know who has replaced them , but they're just as bad. Always at least 1 hour later than the time given, EVERY SINGLE TIME. No racism intended, but the observation was that they were all Indian men and late by at least 1 hour. Sherpa is better.

Disgusting customer service – Most disgusting rude man I have dealt with through this company in Canberra. Says he knocked 4 times but the door bell only rang once. I have a very long house and use disability aids he just kept ranting about me taking up his time.

Jimmy brings has no ethics – I was in hospital after motorcycle. Accident told it was ok to have one or two bourbon say night as long as I didn't go silly drink half a bottle. I haven't been intoxicated in 15 years so I was safe. I ordered a bottle of bourbon and waited ,I'd been in hospital private for 15 weeks so I was looking forward to a bourbon at night. They never… Read more

showed up I had to contact them . They told me cannot deliver to a hospital so I said it's church next door. They said ethically they wouldn't deliver. So I said no probs can I have my $70.00 back please. Yes no probs was told but they never reimbursed me I called them yelling them and they were not interested and I never got my $70.00 back . They said we put it back to which I said great can you send me a copy of that please asvi carnt find it on my bank statement. They just ignored me from them on. Talk about ethics a guys in hospital barely surviving from a not at fault accident and they ripped me off. Great ethics should be -5 stars shame on them. Get a cab to the boozer do not use this company has no ethics at all . This review is 100% the truth

The reason Customer Service still exists – i’m not sure the name of the customer service representative/s tonight but who ever dealt with my order and it being missed/delivered late tonight is amazing. this person dealt with my case with the utmost professionalism. they were consistent in replying, remaining calm and professional through out all my concerns and ensuring my concerns were… Read more

answered. when my order was delivered and i informed them, they were still concerned and appreciative of my case.

people like this are the definition of customer service.

they are the reason businesses like this are still rated high and are still IN business.

although unsure of who this person/s was/were i hope they received the praise and appreciation from upper management that they deserve.

thank you to this person, being a customer service rep isn’t easy.

Samantha.

p.s. when i rate the shipping on this order i mean the driver, nothing to do with the customer service rep.

Good stuff – I won’t lie, was a little concerned after reading these reviews. Expensive yes and that’s just for the alc alone before gst and delivery. But….. no issues at all, correct item in an hour to the door, o hassle with ids and I didn’t have to leave the house or the footy game. Will use again.

Awesome delivery driver Feb 29th – Well today the driver was so thoughtful he bring my delivery up to the third floor to my door and he’s so respectful Cindy grima Show reply

No English??? No Brains!!!! – Delivery driver knocked on window almost smashing it ignoring bell and the obvious knocking on door. Then claimed he didnt speak english but was able to collect my details from ID .

Try somewhere else first – Yes Jimmy does bring, if you are willing to pay up to $20 extra and wait at least an hour when upon ordering they say it is 20 to 30 minutes wait. Although that wait is good when on occasion they don't deliver at all.

Horrible – Been using them for years. Then suddenly I’m being told I’m intoxicated because I wouldn’t give my day of birth. Gave them the month and year. Never had to provide ID, because clearly I’m not under 18. Total disgrace and rudeness to assume I’m drunk. Was refused my order!!

Jimmy didn’t bring – Terrible decision to use Jimmy brings, thought I’d give them a crack when I came across a 20% off promo code (mind you this bought their over inflated pricing just in line with the local bottle shop) order was late, and missing items, customer service is non existent, when following up missing items the only response they’ll give you is “the store still hasn’t responded and bounce you off” never again, pathetic platform and business model

Jimmy DID NOT BRING – Jimmy DID NOT BRING our Dan Murphys delivery. They were late, first. They said they were coming later. Then texted that they're not coming at all. No phone call, nothing. Jimmy Brings ruined our plans. Not happy.

Delivery timeframes are ridiculous drivers do whatever they want! – Our order was placed at 6.40 pm, the driver had no idea where he was going, I ended up calling him 5 times he then lied about where he was saying he was at the end of the driveway which was incorrect, he then hung up on me as and would not answer his phone, changed the status of the order to delivered which was wrong. The order was returned to… Read more

BWS and 2 more drivers were allocated to deliver our order, one cancelled and the other eventually turned up at 9.20 pm. The service centre did take my call and they were very helpful but come on the drivers are a total joke. Do yourself a favour just pick up all of your shopping prior to heading home it is not worth the 3-hour wait. To that point, I would have expected a full refund of the order or at a minimum the delivery fee as there was no service at all!

Aspley area – Great communication and timely service thank you to Mr Rinchen W for delivering with brilliant customer service c: I hope this gets back to him he was just lovely ☺️ Show reply

Delivery fail and bad customer service – Bad customer service. I ordered and delivery hasn’t come for 1.5 hours. Talked to customer service to track delivery, only to say that the driver is on the way and 10 mins later, the driver is at my location. Waited another 10 minutes for the door bell or a phone call but nothing. When i contacted customer service again, they said the driver has… Read more

tried to contact me but this is so untrue. I have been sitting patiently by the door and tracking the delivery on my phone. No missed calls, or buzz. And on top of that, no apologies. What a complete waste of time.

Where is the other half? – Ordered 6 bottles of wine and a case of beer from BWS, free delivery for orders +$100. Wine arrived and asked where the beer was? I was told 'I'll bring that next' Waited an hour... nothing arrived. Contacted Jimmy Brings and told I need to contact BWS. I'm not the person who accepted a job to deliver two items and only collected one, this should… Read more

have been questioned at time of collection. If two items were collected, one has been lost or stolen prior to delivery. Any decent company would address the concerns raised, possibly a simple error but I don't have to their records.

Overpriced and crap drivers – I use to use jimmy but it’s doordash all the way for me now. They offer free delivery when slowly jimmy has pushed the prices right up. Overpriced drinks and delivery. Much better options available now.

Unacceptable practice – Took my order, took my money, then decided I've used them too much in the last week. They cancelled my order and advised me they'll refund me in 1-5 days. There is nowhere I can imagine accepting this service. Not even a hint of apology.

Terrible service – Shocking service turned up at the wrong address, called me hung up. Called him again kept saying the address I provided was wrong told him it wasn't! He got here would not release the product without taking a picture of my driving licence then one of me highly inappropriate I'm 48 years old. Show details

Star is an absolute legend – Had some issues with my BWS order, and over 6 cancellations from drivers. Chatted to Star on the online chat and she was absolutely amazing. Can not thank her enough. Show reply

ID Required???? I'm 55yo – I'm 55yo and I order from BWS for delivery because i have mobility issues, i don't have a drivers licence because of vision impairment and my passport has expired 3 years ago. BWS used to use Sherpa (and they never asked for id because i do actually look older than 18) but now it's Jimmy. I recently put in my usual order and on delivery i was… Read more

asked for I'd. Taken aback i produced my expired passport which he said that wasn't valid (which is true). He then insisted on valid I'd. He was quite rude too. I advised him that if it's such an issue take the wine back. He then dropped the box on the ground in front of me and stormed off. Signs in most alcohol stores reads "if you LOOK under 18 we will ask for id. As I'm a regular customer of BWS there must be some way, so that i don't feel embarrassed that i don't have id, to be able to get my deliveries?

100,000,000 steps – I just wished I had known what a pain this was. In the time I have taken, I could have been to about ten(10) local outlets to get a bottle of spirits to finish dessert. Never ever again.

DO NOT TRUST THEM TO DELIVER Driver said he tried contacting but I have no missed calls – I purchased a bottle of wine for a present to be delivered. It never got there. Apparently the driver said they tried to contact me - but I have no missed calls and the office door bell did not ring which were the specific instructions left. DO NOT TRUST Jimmy Brings to deliver.

TERRIBLE. DISGUSTING. ABUSIVE BEHAVIOUR – Driver screaming at me in non English, missed all the instructions given, yelling & calling me names in another language

Star was amazing as a customer service representative – Unfortunately the driver wasn’t great. Order was a long wait and inconsistent however, contacting customer service - “Star” was quite literally star. Frustrated at the situation it was made alot easier and very quickly resolved. Really refreshing. Thankyou Show details ·  1