543 reviews
I had Savyo come to my place to try to fix my computer. Once he knew what I had done, he knew exactly what the problem was and showed me where I made a mistake. It was going to take too long for him to fix it at my place and I agreed for him to take it away. He kept me informed about the progress. He returned the computer when it was fixed and… Read more
gave me some good advice about programs that would help me in the future. I couldn't have had better service. Next time I have a problem I know where to go. Thanks Savyo
Call JIm IT about internet speed issues, I have 3 Eeros already installed, Arosh visited the house and put new TP link router costing me $176 which he attached with already installed EEros . and he charged me $253 for his services NExt day my internet collapsed when I called Amazon EEros, they said me there is compatibility issues with TP linmk… Read more
router and advised me to take off Take link router After so long conversation with JIM IT , he took back router and returned me $176 but no returned me $253 hence I paid $253 for nothing, Totally incompetant and unknowledgeable and greedy tecnician
Reviews with attachments
The work Savyo did was very impressive. He got my computer up and running. And he explained it terms I could understand. Highly recommend, quick service. He even got it glowing rainbows.
Superstar Computer Service – Josiah was fabulous so helpful his after work advice the extra effort what a true blessing to have as an employee trustworthy reliable thorough especially over Australia Day weekend . ⭐️
IT Expert – Very happy with Ranjith he was very professional, polite, on -time solved the issues with my laptop and also my printer highly recommend
Amazing – Five stars, Steven was kind, friendly and understanding and I'll have him back whenever I need help again without a doubt. Thank you x
Connected by Tesla wall charger to wifi – I was unable to connect my home charger to wifi. I sent an online enquirey and got a response within in one hour. The technician came out on a Sunday and had fixed my problem within one hour. Show reply
Latest follow-ups
An excellent choice, peter had my issues resolved in no time, I was very pleased with his service and resolved my internet issues with confidence,,,an excellent service
Follow-up · The fella that fixed my issue was Davud Farrugia, resolved my issue very quickly, an excellent service and I would recommend him to friends
I called Jim's IT because our computer was not working. I had a call back within a few minutes from Yasi. He was able to come to our place within 90 minutes. He looked at our computer and gave us options. Repairs could be attempted but he could not… Read more
guarantee the parts would be available. He checked the sticker underneath and the computer was actually 2 years older than when we bought it, much to our shock. We decided to upgrade to a new PC. Yasi came back a few days later with a 24 inch Dell computer and did all the set up with Microsoft and a new anti virus protection installation. This has cost us more than doing things ourselves but we are glad we haven't had to do it ourselves. Yasi is polite and professional in his approach. He also arrives on time. He also identified a weakness in our wifi set up. We are vulnerable to being hacked. He is coming tomorrow to install a mesh system which will give us better coverage and better protection. We are glad we haven't had the challenge of doing all this ourselves. Thanks Yasi. Allister.
Follow-up · Since my first review everything is working beautifully. It did cost us a fair bit, but it included a new PC, Microsoft Office software, new antivirus protection for 2 years, additional 2 years warranty plus we also got a new mesh wifi system. My wife and I recently bought new phones and we thought we had full antivirus protection, but we hadn't.… Read more
Connect wifi printer – Excellent customer service, experience with handling electrical equipment,wifi printer connect
Follow-up · It's been a while since they connected my wifi printer..use my phone to print off important emails and photos..absolutely no problems at all..they do offer other services as well..and the time it took to connect was less than 40mins..highly recommended..
In-depth reviews
Follow up review from the last one, since the second technician came, it was clear he didn’t really know much on fixing the issue and referred me to his manager instead. He looked a a youtube video and followed it exactly. Calling the manager was definitely so much more helpful than any of these interactions i had before. He asked me to explain… Read more · 1
what happened and told me he was unsatisfied with the work they did and said he would give a full refund. He told me he would send another technician more knowledgeable on gaming pc’s to help fix my problem. He followed through on this and a technician came by today to inspect and fix the problem. Entire time he explained what he was doing and chat to me about what i could do to reduce bloat. Helpful doesn’t even begin to describe this technician in comparison to the last. I would name who the first technician was but it would get redacted. I can however give you the name of who really solved my problem, Liborio. Lifesaver and definitely knew what he was doing. My pc is finally running like normal. Even when i had problems afterwards he responded quickly and hopped on a call with me to fix it all up. Very nice guy.
My laptop was only charging intermittently. They put in a new jack , sent it back and it was worse than I 1st sent it. It was sent back and they requested a bitlocker number, which I don't have and cant get { apparently this is a security number to… Read more
access the hard drive}. They were told that it was not possible to access this. At one point the said they needed my password to check if it was charging. Given they only needed to see if the light was on on the side where the power cable goes in I'm not sure why they tried to say something so obviously and clearly untrue { I can make a pretty good guess!!}. They then advised that they could proceed but that it would wipe all the info from my comp, so I advised to not do that. Anyway , they said the charging issue was fixed { another lie, it's still worse than when I first sent it in} and I have a screen that I cant get out of asking for a code I cant get. Now I have a computer that I can't use at all, not even one that's working and needed to be set up.
Follow-up · Hi. Thanks for the question. They didn't ask for the password (the term they incorrectlyfirst used) to check the charging light. They said they needed it to access the hard drive as the problem appeared to be something other than the charging jack. There were no options offered after I declined to have the data wiped. They just said they'd done… Read more
Find out how Jim's IT compares to other Digital Services
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HIGHLY recommend this company & in particular Adam Tahir from the Epping Office. I was having major problems with connecting a new MacBook Air to my projector & splitting the screen etc. Own a small business & couldn’t operate without it. Googled local companies & after sending a message Adam called back in 2 mins! He even offered to come the same… Read more
day (Sunday) but we agreed the next day. Adam arrived on time, was very friendly & calmly listened to the problems I was having. He completely understood how difficult it was to have a new computer after using my old one for 7 years. He went above & beyond to rectify the problems & explained & showed me why there’d been problems. I didn’t feel rushed & he only left when he was 100% sure that he had fixed everything. The price is extremely great value for money given he was with me for 1 hour. Other companies wanted to charge a call out fee PLUS the work required- not here. As a result of Adam’s work & diligence I was so not stressed when I opened my business on the weekend. Thank you so much Adam - you are a legend!
Positive reviews
Zac from Jims IT came out and solved a problem that I was having with programs on my computer. He was very professional and knew what he was talking about. he was very informative and explained exactly what he did and why. We discussed hardwiring the cabling for internet access to all areas of our property to ensure fast service since we have a top tier NBN plan. If the quote is reasonable, we will use Zac for that too.
I had Harry out today from Jim’s IT Preston. Absolutely fantastic. Great customer service. Great knowledge. Fixed my issues promptly. I highly recommend. Thanks so much Harry
I was very happy with Arosh. He arrived on time and diagnosed my problem and sorted out what I needed to improve my internet situation. Would definitely recommend.
Negative reviews
Mixed outcome. Paid $239 for an inspection onsite. Diagnosis was a local PC connectivity issue. My previous own troubleshooting showed that it was a VPN issue so essentially the same. The solution was a complete reinstall of the OS and then departed. I reset the PC using the WIN function and retained all local files / documents. Tested the PC… Read more
for connectivity over a period of an hour without a VPN - worked fine.
Installed the same VPN and had the original issue.
Removed the VPN and tested over a period of an hour without VPN again - worked fine.
Installed another VPN and has worked fine for 24 hours without an issue.
LESSON:
Use the existing WINDOWS Reset functions before calling for help. Its worth a try (as in my case) and without paying a silly amount of money to arrive at the same diagnosis to which I provided full troubleshooting prior.
Also, be careful with what they deem Resolution Guarantee and Inspection fees. The latter definitely is not back by a Resolution Guarantee.
Over promise. Under deliver. A waste of money. Should have admitted they didn’t know how to properly assess the technology (egpu).
Follow-up · Test my hardware on a system that does not support it and said they would help me communicate with the manufacturer to secure a refund then just didn’t bother. $160. Supposed to be no charge unless fixed but said they would charge me as they would help, which they didn’t. They had theories but no proof. Didn’t understand the technology. Didn’t test adequately.
if I could, I would rate them in negative. Especially [Name Removed],such a horrible franchisee with no commitment or punctuality! I had to literary wait for 8hrs to be disappointed just to get two different quotes. One was higher than the other… Read more
because apparently this guy had to pick up the parts from long distance, so I need to pay for his driving charges??? lol..wat a [Content Removed] he was!!!
Follow-up · the less said the better about these people. no follow up, no apology nothing!! I had to get my repair done somewhere else
Hi Mimi, We would like to know more about this. Can you please email us at customerservice@jimsit.com.au
Recent reviews
Adam from Jim's IT Epping was prompt, friendly, knowledgable, and was able to fix the problem with my computer that everyone else thought was fatal. Very reasonable price for coming out to my home. Have kept Adam's card and will use him again if any further IT concerns.
din was very helpful with our computer problem and gave me good advice and options he was on time to look at the job and very polite iwould recomend Din to any person with computer problems thank you Barry Burton
Find out how Jim's IT compares to other Digital Services
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The gentleman that attended from Jim’s IT was absolutely fantastic. Very very knowledgeable. Did not make me feel inadequate because I am not up-to-date with all the IT information. Had the part that I needed with him for my Internet to connect correctly. He was prompt courteous and very attentive. I can highly recommend this young man. Din De Silva.
Savyo from Jim's I.T. Craigieburn was extremely helpful, quickly answered my numerous questions and had my son's school laptop screen replaced within a day, so he didn't fall behind in his studies. One of the best customer service experiences i have ever had!
Harry was so helpful and kind to us who don’t really understand computers. Great communication, prompt service. Listened and fixed everything and more. Would recommend Jim’s based on Harry’s service.
I contacted Harry, who was super fast and friendly with answering all questions I had regarding a damaged MacBook. He got back to me straight away with a detailed quote. Highly professional, and highly recommended.
I needed help to get my new laptop up and going with everything I needed, after spending hours trying to work it out myself. Put a request online and had a call back immediately. Anu was prompt and not only had my laptop worked out but also brought my office up to date. He was also a great teacher, showing me what to do and explaining my… Read more
options so I felt confident in the choices I made. I also appreciated the check in a few weeks later to ensure that all was running smoothly.
din was very helpful and went above and beyond with his excellent customer service i can't speak highly enough will definitely get din for any future internet work
Kristina was amazing. Very friendly and efficient. Really knew what she was doing, resolved the problem very quickly and was very helpful with other enquiries I had. The cost was way less than other similar companies that I could have called. I will certainly be contacting her in the future for any IT assistance
Excellent service from Rikki. He came to fix my computer and updated the BIOS for me. He was professional, knowledgeable and explained everything clearly. My computer is now working properly, and I’m very happy with the service. I would definitely recommend Rikki and Jim’s IT.
Hi David, Thanks for the feedback. As much as I know… Read more (+2 replies)