498 reviews
Ash was very professional and friendly. Picked up my broken laptop, his repair cost diagnosis was that it wasn’t economically viable to repair, provided an inspection report that I could provide to insurance. Also gave me list of similar replacement laptops. And dropped-off my original laptop. All-in-all great service
Great customer service. Arosh helped me with my issues, he was very professional, polite and responsive. I would highly recommend Arosh for all your computer concerns and IT assistance. Would not hesitate to use again and recommend to family and friends.
Contacted this company thinking it was supposed to be rated very high, however after experiencing it, will never contact again. I first contacted for a quote where the response time was abysmal. I just brushed it off as them being busy. After asking for the make and model of my computer, doesn’t reply and only views my message for the next almost… Read more
24hrs. I text again, no reply, so i call up customer support. The only good thing about this service is their customer support, they respond so quickly and contacted my technician to reply to me. Then came the day they took my pc to inspect. He told me he would come early morning. Dude came in an uber at 11am and didn’t ring my doorbell or anything and stood outside for probably like 20-30 minutes. Heard a rustle so i came out to check to see him standing there, gave him my pc, power cord and hdmi cable. He proceeded to start walking away with my pc to what i assumed to be like another uber waiting. However he did not get in another uber, it looked like he just walked all the way to the station with my pc which is 15-20 minutes away from my house. Took my pc for about til the next day for him to inspect the problem, repaired it about the day after and got it back then. Then different problems started when i got my pc back, he reset my whole pc without telling me. Luckily i had already transferred a couple files over to a usb, and then apps and games would run slower than usual until finally, i wasn’t able to sign into my computer anymore. Contacted him again to say it wasn’t fixed and a different problems started occurring, again he didn’t respond and only responded after i contacted customer support. Different technician contacted me saying he would come Friday 9-10am to inspect however Friday came and no one came by. Then he contacted me later saying there were delays and would come next Monday or Tuesday. Now i’m in the process of waiting for them to fix this problem. I recommend you go to a different service, or the specific area mine is in is just horrible. Right now it seems like $500 down the drain for me, don’t make the same mistake.
Reviews with attachments
Superstar Computer Service – Josiah was fabulous so helpful his after work advice the extra effort what a true blessing to have as an employee trustworthy reliable thorough especially over Australia Day weekend . ⭐️
IT Expert – Very happy with Ranjith he was very professional, polite, on -time solved the issues with my laptop and also my printer highly recommend
Amazing – Five stars, Steven was kind, friendly and understanding and I'll have him back whenever I need help again without a doubt. Thank you x
Connect wifi printer – Excellent customer service, experience with handling electrical equipment,wifi printer connect
Latest follow-ups
if I could, I would rate them in negative. Especially [Name Removed],such a horrible franchisee with no commitment or punctuality! I had to literary wait for 8hrs to be disappointed just to get two different quotes. One was higher than the other… Read more
because apparently this guy had to pick up the parts from long distance, so I need to pay for his driving charges??? lol..wat a [Content Removed] he was!!!
Follow-up · the less said the better about these people. no follow up, no apology nothing!! I had to get my repair done somewhere else
Reza called me back within half an hour and worked through the problem (that had been created by Apple). He was efficient, polite and very helpful. I will definitely use Jim's again for any future problems and will recommend the service to my family and friends. Richard Melbourne.
Follow-up · Absolutely no problems since Reza fixed it.
Service guy rang to set an appointment. I asked for 2:30 pm. He said he might have an appointment in the afternoon but will let me know back. I waited till 3:30 pm and no show and no message. I messaged him asking where he was. No reply. I then rang… Read more
at 4 pm and he said he thought he told me 5 pm. That was a lie. I then told him I don’t want his business anymore because he was totally unreliable and I will get someone else. Do not recommend this business.
Follow-up · I had an issue with a vpn on my laptop I couldn’t get rid of. Wanted it removed. Was hoping he would know how. I explained my issue on the phone in the morning when I called to make the appointment. He never even asked what my issue was. I told him just before the conversation ended and I asked if he wanted to know what the issue was. He never gave me a quote.
In-depth reviews
My laptop was only charging intermittently. They put in a new jack , sent it back and it was worse than I 1st sent it. It was sent back and they requested a bitlocker number, which I don't have and cant get { apparently this is a security number to… Read more
access the hard drive}. They were told that it was not possible to access this. At one point the said they needed my password to check if it was charging. Given they only needed to see if the light was on on the side where the power cable goes in I'm not sure why they tried to say something so obviously and clearly untrue { I can make a pretty good guess!!}. They then advised that they could proceed but that it would wipe all the info from my comp, so I advised to not do that. Anyway , they said the charging issue was fixed { another lie, it's still worse than when I first sent it in} and I have a screen that I cant get out of asking for a code I cant get. Now I have a computer that I can't use at all, not even one that's working and needed to be set up.
Follow-up · Hi. Thanks for the question. They didn't ask for the password (the term they incorrectlyfirst used) to check the charging light. They said they needed it to access the hard drive as the problem appeared to be something other than the charging jack. There were no options offered after I declined to have the data wiped. They just said they'd done… Read more
Hi David, Thanks for the feedback. As much as I know… Read more (+2 replies)
HIGHLY recommend this company & in particular Adam Tahir from the Epping Office. I was having major problems with connecting a new MacBook Air to my projector & splitting the screen etc. Own a small business & couldn’t operate without it. Googled local companies & after sending a message Adam called back in 2 mins! He even offered to come the same… Read more
day (Sunday) but we agreed the next day. Adam arrived on time, was very friendly & calmly listened to the problems I was having. He completely understood how difficult it was to have a new computer after using my old one for 7 years. He went above & beyond to rectify the problems & explained & showed me why there’d been problems. I didn’t feel rushed & he only left when he was 100% sure that he had fixed everything. The price is extremely great value for money given he was with me for 1 hour. Other companies wanted to charge a call out fee PLUS the work required- not here. As a result of Adam’s work & diligence I was so not stressed when I opened my business on the weekend. Thank you so much Adam - you are a legend!
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An Amazing Gentle-man! – I, like many, am always extremely nervous when faced with a situation with my computer that I am unable to work around. So it was with trepidation that I made contact with "Jim's IT" on the 24th January as I knew the problem I had was serious. Within minutes I had a phone call from Sean who, after taking my computer to his workshop, diagnosed the… Read more
failure of my hard drive. Sean then installed a new 2tb SSD drive, as mine had completely failed, updated my Windows 10 to Windows 11, reinstalled all my required software, and cleaned my computer of inbuilt dust. Then, after I had got my computer home, Sean remotely helped me to reinstall other information I required; not disconnecting until he confirmed with me that I was confident with my machine going forward. Amazing service for which I am extremely grateful. Nothing was too much trouble for Sean and he was easy to talk to, extremely kind, thoughtful, caring and respectful; and his charges were reasonable and fair. I was able to collect my computer from Sean 72 hours later - fully restored. I have to admit I am lost without my desktop computer as have come to rely on computers over the past 43 years at work and home. My unexpected problem was beyond my ability to fix and it was heartwarming to come across Sean who was extremely knowledgeable and engendered in me a high level of confidence in trusting my computer to him. I was not disappointed. I have every confidence that, should I need help at all in the future, I certainly know where to find this “Amazing Gentleman”. I therefore give this "Review" with my highest recommendation. I can honestly say that you have no need to worry, or concern yourself, as you will be in the hands of an "extremely professional computer expert". I have already passed Sean's credentials onto friends; and hopefully with this review given you the confidence to contact Sean also. I know you will not regret doing so. Good Luck!
Positive reviews
Peter was outstanding, getting back to us very promptly. Peter talked us through the issue we were having to give us the result we were after. We will be using Peter for all our I.T. work in the future.
I’ve worked with Savyo from the Craigieburn office for a few times now, mostly with PC issues and Savyo has gone above and beyond to diagnose the fault. It came down to rebuilding my PC and he was so helpful every step of the way and advised on what is best for my build. He handled everything from getting the parts and installing it into the new… Read more
case and made sure it was delivered in a short period of time as well. Very happy with his service and highly recommend!
Arosh provided outstanding service fixing my PC. He originally said the repair would take 3–4 days, but it was completed in just 1 day, which really impressed me. He was very professional, understanding, and easy-going throughout the whole process. Communication was clear and he made everything stress-free. I couldn’t be happier with the service and would highly recommend Arosh to anyone needing PC repairs.
Negative reviews
Atrocious service - Gawler SA. I asked to schedule an appointment for Sunday or Monday due to headache. The response I got was OK. I will never contact this company for IT support again. The customer service is non existent
My girlfriend called up to talk about the bent pins in her motherboard for her cpu LGA 1851 and the man on the phone spoke to her like a child as if she was stupid. - It wasn’t free - stated it would be $99 to look at the motherboard and decide if it can be fixed, even after she said it was just the motherboard itself (didn't have to take apart the pc) Just overall horrible customer service
Hi Hezakiah, So you want someone to inspect your PC /… Read more (+1 reply)
SHOCKING! No regard for time frames. A promise to “call you back in 30 minutes” turns into you having to follow up daily just to get a response. They don’t resolve issues, and they are extremely frustrating to deal with. If you have a pressing concern — forget it. Go elsewhere.
Hi Css, It's unfortunate you had this experience and we… Read more
Recent reviews
We found Sherry to be very professional, friendly and helpful. We would certainly recommend him to our friends. Sherry called us back quickly and fixed our problem. He even said he would call back next week.
From start to finish it was very easy process. Tam was excellent, his product knowledge was extremely informative. All my computer problems were fixed, thank you.
Find out how Jim's IT compares to other Digital Services
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After sorting through other data restoring business in Newcastle, I found Jim's IT Specialist who provided what I needed at a more than competitive price. A personalized service with attention to detail was given and I found the whole experience through Jim's as being professional and my IT expert was experienced and understood my ever need. Show details
Abdul was very responsive to my computer issue, in which I thought I had lost years of computer data. He solved this problem professionally, calmly and in a nice manner. He then proceeded to check the health of my computer. He was able to also fix other problems. Abdul put in the extra effort to help me, which I greatly appreciate. I highly recommend Abdul.
Sam came @heloed me with finding where things were on my Asus Chromebook @now lm away back to using it @he didn't rip me off some do with older clients thank again sam if l need it helpagaib k have your h no
Contacted Jims IT. Was advised I would receive a call in 30 mins. Call came through on time. Spoke with Sean about my problem. He solved the problem in 15 mins. Also received a follow up call a couple of days later to make sure everything was still working ok. Great service, excellent follow up and a reasonable price. Would highly recommend.
I’m super impressed with the service I received from my Jim’s IT tech. Work was completed in a professional and timely manner. The service I received exceeded my expectations. I highly recommend Eddy if you are in the Melbourne metro area.
Fantastic, very understanding. The person I got was very willing to listen to my selfish request of not calling me due to my anxiety. Kept communication strong throughout the process of diagnosis and repairs. The only downside is that the price for the replacement part was quite a bit more than what one could find it elsewhere. Outside of… Read more
that it was fantastic service and very happy that my problem was able to be solved.
Would happily recommend.
Sumit was professional, knowledgeable, efficient and patient in explaining the process of troubleshooting for the Internet issue in my home…and he solved the issue.
Arosh was very helpful and effectively fixed my mac. He tried to accommodate my requests and was very patient with all my queries. Would recommend him to everyone I know !!
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Hi Mimi, We would like to know more about this. Can you please email us at customerservice@jimsit.com.au