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Jim's IT

Jim's IT

5.0 from 21 reviews · View Statistics

Reviews

5.0

21 reviews
3
(0)
2
(0)
1
(0)
  • Customer Service
    4.9 (19)
  • Job Satisfaction
    4.9 (18)
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Geoffrey Clifton Bateman

Geoffrey Clifton BatemanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Problem solved customer happy

published

WiFi connection from laptop to printer could not be established. Mark K was on -time, polite, knowledgeable a good communicator and diagnosed my issue back to a Microsoft Windows Update in March 2021 that I now know is causing similar problems for Windows users and specifically those trying to establish windows to hardware WiFi connections. Ultimately this update issue is only resolvable by Microsoft. My printer was simply connected by cable at cost of $4.88 and Mark K's reasonable call-out fee. I am very happy with service that resolved an issue that was driving me spare.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Sriyani

SriyaniGreater Melbourne (Inner), VIC

Great service

published

I had Rikki to recover data from my broken HD. He was easy to communicate with, very punctual and the charges were reasonable. Some technicians/ tradespeople are reluctant to service the Melbourne CBD area because of traffic/parking issues but Rikki wasn't grumbling about that. When he discovered the HD was locked he took it home, got it unlocked, copied the data and made another trip to the city to return the HD. His quote was for one hour, he spent much more than that but It didn't cost me extra. I am very happy with his service.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Devlin

DevlinGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Prompt service

published

Requested a quote. Received a quote and made a booking for Rikki to come and sort out my computer. Next day he found my computer had failed to update for about a year! So got it updating (took 4hrs), Rikki left and came back following day to complete the job as quote was for one hour service. Very happy with outcome.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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ANDREW

ANDREW

  • 2 reviews
  • 1 like

highly recomend

published

Rang for a service call--Arrived on time NEXT day -friendly , polite andreally knew his stuff Problems fixed straight away would highly recomend Julian to anyone Not the cheapest around but totally worth it

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Cam

CamGreater Melbourne (Inner), VIC

Excellent communication and service

published

Runa was super clear communicator, answered my detailed questions even on a Saturday evening! Provided the correct advice, fixed my iMac and even picked up and dropped off from my house no extra charge! This was very much appreciated as I am a busy father of 5-month old twins! Their service/labour prices were super reasonable (a touch cheaper than quotes from other Mac repair businesses) but their turn around time was way faster and again the free pickup/dropoff made the service a much better option than going to a bricks and mortar alternative.

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Incentivised ReviewNo
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Fantastic service

published

Perfect service from picking up my computer om a Sunday to delivery and fixing it by the very next day! Insightful, and professional. Gave me plenty of confidence that he could the very specific task i need done to work.

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Job Satisfaction
Incentivised ReviewNo
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Steve B.

Steve B.Sydney Surrounds, NSW

Jim has done it again!

published

I had a little crisis with my laptop, when I discovered Jim IT on Google , I had to try.
I wasn't let down and Amith the technician that came to my aid, was a gentleman, professional and truly helped me out.
I can't help but give my praise

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Jan

JanGreater Melbourne (Outer), VIC

Happiness, I can print patterns to my hearts desire

published

It was a pleasure to have Jo set up my printer. He was very courteous and knew exactly where he was off to with the printer. I would recommend him to anyone needing a technician. I’m one very happy lady. Thank you Jo.

Incentivised ReviewNo
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Perfect

published

Very friendly and knowledgeable. Solved my problem exactly as I needed and couldn't be happier.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Lynne Hudson

Lynne HudsonCentral Highlands and Goldfields, VIC

  • 2 reviews

Solved my problem

published

I had the pleasure to meet Mark from Jim's IT, very polite and patient man, he was prompt, I would use this company again and request him to attend. highly recommend him.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Patricia

PatriciaGreater Melbourne (Inner), VIC

  • 5 reviews

Problem Solved

published

I am very happy with how Ihad solved my laptop problem. He was promp, pleasant, friendly as well as business like.
I am only too pleased to recommend Ihad to my friends & others.
Thank you Ihad

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Incentivised ReviewNo
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David

DavidGreater Melbourne (Outer), VIC

  • 2 reviews

Laptop repair

published

Technician was great
He did a great job in resetting the laptop
All working great now
Thanks again top job
I recommend this company
I will use this company and technician again when I need their services

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Nic

NicGreater Melbourne (Outer), VIC

Excellent service

published

Ihab came to help me with my issue. He was prompt, polite, talked to me in layman's terms thus making it easy for me to understand what was required and fixed the problem on the day. I highly recommend Ihab and Jim's IT.

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Incentivised ReviewNo
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So helpful + kind

published

Ricky was great. Excellent and professional customer service as well as knowledge. Definitely recommend his service to anyone. He has ideas to add to your dreams to come true. Very satisfied.

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Incentivised ReviewNo
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Kristjan J.

Kristjan J.Victoria

Great Service

published

We were very happy with the service provide,Julian was very professional and on time and helped us get our computer back online. l would highly recommended Julian to people who need their computers fix.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Thoughtful, knowledgeable service

published

The service I received was prompt, responsive and delivered on the expected outcomes. Communication with the service provider was effective and there was a good understanding of the needs of the customer.

Incentivised ReviewNo
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Margie

MargieGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Great service

published

Very prompt service, explained what needed to be done, give the option whether to have it done or not and what the cost would be. No hesitation to use again.

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Incentivised ReviewNo
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IT Support

published

Had issue with COM+ Application. Although we did not fix this specific problem , Rikki was very professional and gave me a some good advice on what the problem might be

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Incentivised ReviewNo
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Excellent

published

Very good service. Punctual, gave sound advice focused on my knowledge and ability to use technology and addressed the issues in a very timely manner. Very pleasant man to deal with.

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Incentivised ReviewNo
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Bet

Bet

  • 2 reviews

Excellent Service

published

I highly recommend Jo in fixing my PC as it wasn't going at all & was fully corrupted..
Jo had to take it away but it is working perfectly now.
Very happy with the result

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Incentivised ReviewNo
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