Jims Scratch & Dent

Naomi came to my house to repair 2 dents- one was quite large with paint removed as well. As she was preparing the area for painting, it began raining. Rather than continue on with painting, she called it quits and explained to me what happens to the paint job should she had continued. Her explanation was put in terms of my understanding. A new… Read more ·  1

date was set for the following week. As previously, Naomi was punctual. After a brief chat, she got straight into the job and it was all done in just a couple hours . The finish is fantastic. Naomi is lovely to chat with and carries herself in a professional manner. She is very pedantic about her work and it shows in the end results. Would definitely recommend to anyone considering having this business to come to your residence to repair any dents/scratches. Thank you Naomi

Naomi was excellent - very helpful,friendly ,on time, explained all my options really well and end result is excellent- I’m very happy and will contact Naomi again for more paint work in the near future Show reply

Naomi was a pleasure to deal with. Punctual and provided quality. Took the extra task I had for her in her stride and fixed both with beautiful results. To a degree I hope I don’t have to use her type of services again but if I do she will be the first call.

Exceptional service from Naomi at Jim’s Scratch & Dent North Lakes. From the very first interaction, Naomi was professional, friendly, honest and genuinely cared about helping her customers. She took the time to answer my questions, explain everything clearly and made the whole process easy and stress-free. What stood out most was her integrity… Read more ·  1

and attention to detail. It’s rare these days to find someone who is not only highly skilled at what they do but also approachable, trustworthy and passionate about delivering great results.

Naomi is an absolute credit to the business and it’s clear she takes enormous pride in her work and customer service. I left feeling valued as a customer and confident that my car was in the best possible hands.

I wouldn’t hesitate to recommend Naomi to family, friends and colleagues, and she will be my first call if I ever need paint or scratch repairs in the future.

Thank you, Naomi, for such a positive experience. Businesses succeed because of people like you.

Russ.

A few months ago, I had a truly disappointing experience with Jim’s Scratch and Dent, and I wanted to share it to help others make an informed decision. After reading positive reviews, I decided to engage Jim’s to repair some damage on the rear driver’s side quarter of my car’s bumper. An appointment was booked, and the technician arrived on… Read more

time. While not outright rude, he was far from professional—unenthusiastic and not particularly pleasant to deal with.

The job took only a few hours, after which I was called to inspect the results. It was immediately clear that no proper preparation had been done. Dirt was visibly trapped beneath the clear coat across the entire rear bumper, even though the repair was supposed to be confined to a small section on the driver’s side.

I arranged for the technician to return and rectify the issue. However, I received no communication following the agreed appointment date. After chasing it up with Jim’s head office, I was told the technician had been removed from the franchise under their "three strikes and you're out" policy. This information only came to light after a week of silence after the scheduled appointment, suggesting they were unaware or uninterested in following up on the failed repair.

To their credit, the best part of this entire experience was the customer service team. They were helpful, polite, and genuinely tried to resolve the situation. One representative promptly arranged for a new technician to assess and remediate the issue. This second technician seemed more competent and completed the job at a later appointment, which initially looked decent under the shaded lighting of my carport.

However, once I moved the car into natural light, it became glaringly obvious that the entire rear bumper no longer matched the rest of the car. The difference was stark, particularly under sunlight, and the new paint completely failed to blend with the surrounding panels—something especially important with pearl-type paints.

When I contacted both the technician and the area manager, I was told the mismatch was due to prior work on the car and that Jim’s was not responsible for ensuring the colour match. For the record, the bumper matched perfectly before their repair, and any professional respray should have involved blending to adjacent panels—especially with pearl paint. This was simply not done.

I again reached out to customer service, who kindly provided direct contact details for Jim himself. His response echoed the area manager's stance: that the result was “acceptable” and that Jim’s bore no responsibility for the mismatch. I strongly disagreed.

I subsequently took the car to a reputable collision repair specialist. Without prompting, they immediately noticed the poor workmanship and were shocked someone had signed off on the job. They advised me to pursue compensation, as the quality of the paintwork was clearly substandard.

In the end, I paid nearly four times Jim’s original quote to have the bumper properly resprayed and blended by professionals. The result was flawless—what I had expected from the beginning. This was so unnecessary and cost far more than it should have for the small bit of original damage. The entire situation could have been avoided if due care had been taken during the engagement.

This entire experience was incredibly frustrating, time-consuming, and expensive. Aside from the excellent customer service team, everything else was very disappointing. If you care about your car, you are far better off going directly to a professional panel shop and avoiding this mess altogether. Buyer beware.

Naomi is an absolute miracle worker when it comes to car paint touch-ups! I honestly can't sing her praises enough. I had a couple of really noticeable scratches on my car door that had been bothering me for ages – the kind that made my otherwise lovely vehicle look a bit worse for wear. I was hesitant to get them fixed, thinking it would be a… Read more ·  1

costly and time-consuming process. Then I found Naomi, and from the very first contact, she was a breath of fresh air. She was incredibly professional, friendly, and clearly knew her stuff. She assessed the damage quickly and gave me a very reasonable quote. I was impressed by her attention to detail and the obvious pride she takes in her work.

The results? Simply outstanding! I genuinely cannot tell where the scratches ever were. The paint match is absolutely perfect – it blends seamlessly with the original colour. It's like the damage never even happened! My car looks brand new again, and I'm absolutely thrilled. What truly sets Naomi apart is her dedication and the care she puts into every job. She clearly goes above and beyond to ensure a flawless finish. If you're looking for someone reliable, skilled, and with an exceptional eye for detail to take care of your car paint touch-ups, look no further than Naomi. You won't be disappointed! I highly, highly recommend her services.

Thank you, Naomi, for making my car look fantastic again!

I would 100% recommend Billy from Jim’s Scratch and dent. His communication, professionalism and quality of work was done at the highest levels and I couldn’t be happier. Show reply

Location: Mt Eliza Victoria. Lee did a fantastic job! We'd use him again definitely! He contacted me and sent a quote through quickly. A couple of days later he came to my home and fixed the damage to the rear bumper. Thanks very much Show reply

Naomi fixed my Mazda bumper scratches today. Excellent from the start to the end. A quote was provided promptly, good communication throughout a booking process, estimated arrival time was also informed on the day. The job itself was very professional, quick but thorough. Above all, I really enjoyed watching how she fixed the issues. Show reply

Lucas from Jim’s Scratch and Dent delivered an excellent experience from start to finish. Lucas was professional and clear throughout the whole process, from the initial quote to the booking and with all communication. The repair work was outstanding; the dent and scratch are completely gone, and the car looks like the damage was never there. I’m… Read more ·  1

really impressed with the quality of the workmanship and the overall service. I’d highly recommend Lucas to anyone needing scratch or dent repairs.

Sargon arrived ahead of time and did a great job of repairing a nasty scrape on my front bumper. He was friendly and efficient and delivered good service. I would recommend his work to be of the highest standard. My car looks brand new again. Show reply

Naomi from Jim’s Scratch and Dent North lakes did a fantastic job on buffering and clearing out my scratches from my rims. She did a very good job and made it look very brand new and shiny. Would highly recommend using this company if you want fast, affordable and reliable service

I had a fantastic experience with Jim’s Scratch & Dent, North Lakes. My car was damaged during a storm, leaving a very noticeable dent on the front left side above the wheel brace/hub. Naomi and Shawn came out to my house and I couldn’t be more impressed with their service. Both were extremely professional while also being genuinely friendly and… Read more ·  1

approachable. Their attention to detail and ability to get the job done efficiently was outstanding. The execution of the repair was nothing short of impeccable — they worked with great care and precision. What impressed me most was that they left absolutely no sign of damage behind. You would never know there had been a dent there at all. I’m absolutely delighted with the result and wouldn’t hesitate to recommend Naomi and Shawn to anyone needing quality dent repair. Excellent service from start to finish!