Car Care & Maintenance Services

The guys at Plympton were fantastic. After sales service was really appreciated, nothing was too much trouble and they really went the extra mile to… Read more

get the perfect tyres on our car. Great result at an excellent price. Can’t recommend them highly enough.

Indunil did a great job repairing the dentist in my rear bumper. The paint job came out great!

Brilliant service receipt 1573-7122. Located at Botany, fixed a large puncture in 15 minutes, then checked my other tyres and put air in all. The… Read more

gentleman was a credit to his company. A no hassle professional service can highly recommended them to anyone wanting a fast quality turnaround

This section of "NRMA" used to have a better standard than the rest of it. Not any more, sadly. They have reached the swill level too. I reached out… Read more

to Roadside Assistance in late September urgently trying to get a copy of the report prepared by the serviceman who came out to attend to my car. After more than 30 minutes on the phone I was told that they would have to create a case and get back to me. I was told in my phone call that they would have to dig a bit to find it and it would take a week or 2.

I subsequently received an email on 28 September. My URGENT request would be looked into and responded to within 30 days. But it is an easy request, and please, it is urgent.

I did not get any response - not in one week, not in two weeks, not in 30 days. Nothing.

I sent an email in early November. That did not get responded to either.

So than I rang them. and waited, and waited. Oh yes, we are a bit lax, no the manager cannot speak with you, but he will respond to the emails within 48 hours. This dishonest, awful, faceless organisation sent me a text - not an email, a text, a short time ago telling me that they could not provide the information and to take it up with Mazda. No name, notthing. Effectively get lost. Six weeks after my URGENT REQUEST.

Hooray, it took you a while, but you have reached the same depths of lousy service that the rest of the organisation under the NRMA banner provideds

Incredible service! We accidentally locked our dog in the car and the response from the RAC team went into action and she was freed within 10 minutes!

I used the the 24/7 Roadservices Australia assistance yesterday. The process was so quick and easy. The technician was very knowledgable and his communication before and during attending was outstanding. Would definitely recommend.

I have to say I’m very impressed with the service received from the Claims dept. From answering phone in the middle of the night, to organising a… Read more

hire car, to assessment and receiving payout all within a few days of the car accident, it was all smooth and prompt and really good communication. Would recommend YOUI for car insurance.

Chris was very responsive and easy to deal with from the start. When he and his colleague came to do the job, they were both professional, friendly and did a great job. Really happy with their work. Thanks again, Chris

Very happy with the comprehensive report and the communication by Ray. Patiently answered all my questions and the report was also very detailed.

The member who took my call was professional, friendly and helpful throughout the process. The NRMA roadside assistance member who attended also… Read more

arrived at the planned time and provided fast, efficient and professional service. The whole experience was handled exceptionally well, and I was back on the road much quicker than I ever expected. I really appreciate the communication, punctuality and quality of service provided by everyone involved. Thank you to the NRMA team for making what could have been a stressful situation a very easy and positive experience. Your staff are a credit to the organisation.

Worst insurance company ever. Will never use again. They care only about profits not customers

Insuring with True Cover was a straight forward simple process and the company representative was easy to deal with

Great communication Arrived on time Highly professional job Very happy with the outcome. Thank you

STEER CLEAR AT ALL COSTS! An absolutely disgraceful company that accepts no responsibility for damage done to vehicles by their so-called "fully… Read more

trained staff"! Before leaving this review I spoke to the mechanic that attended, to try to give him the chance to come back and fix it, and he denied that any damage was done to the vehicle. I was left with no choice but to get the car fixed properly by a third party. So, after speaking with the Lube Mobile mechanic, I then tried to lodge a complaint with head office, who finally got back to me 72 hours later, and the response was "oh you have had it fixed already? Oh sorry there is really nothing we can do" As I have said STEER CLEAR AT ALL COSTS!

My 3rd car that’s been treated by George and again another outstanding job. George is absolutely passionate about what he does and it shows in the amazing finished product. I can’t recommend George highly enough.

Disappointing experience – I would not recommend using this service. I booked RedBook Inspect to complete a pre-purchase vehicle inspection on a car… Read more

I was considering buying. Unfortunately, during the inspection, the vehicle was externally damaged.

RedBook Inspect did acknowledge responsibility for the damage and agreed to cover the cost of repairing the vehicle, which I appreciate. However, my experience with the handling of the claim afterwards has been extremely disappointing.

I was asked to obtain quotes for a hire vehicle while the repair process was being organised. After providing the requested information, I was later advised that my claim for hire vehicle costs would be refused. This means that, despite RedBook Inspect accepting responsibility for causing the damage, I would be left out of pocket for the cost of alternative transport during the estimated four-day repair period.

I believe this is an important consideration for anyone booking a vehicle inspection. A vehicle inspection is intended to provide confidence and peace of mind, but if damage occurs during the inspection process, customers should be aware that the company’s responsibility may be limited to the direct repair costs only.

I would encourage anyone considering using this company to carefully read the terms and conditions before booking an inspection. Although the company may cover the cost of repairing damage they cause, there may be limitations around other losses or expenses that occur as a result.

I would also suggest that anyone selling a vehicle carefully considers whether they are comfortable having their vehicle inspected by this company. A vehicle inspection should provide confidence to both buyers and sellers, and damage occurring during an inspection can create a very stressful situation for everyone involved.

Another concern was that RedBook Inspect did not handle the matter through insurance, meaning I was required to deal directly with the company rather than through an insurance process. This left me navigating the consequences of an incident that was not my fault.

Overall, while I acknowledge that RedBook Inspect accepted responsibility for the physical damage, the way the claim has been managed afterwards has left me disappointed. Based on my experience, I would not choose to use this service again and would recommend others carefully consider the potential risks before booking an inspection.

Had to call these guys this morning. Guy on the phone was great and very helpful. I had three young children and a sleeping shiftworker husband home… Read more

that i didnt want to wake, so he arranged the technician to phone 10 minutes before arrival, so we could keep the noise at the park.

Technician came really fast and the guy was so lovely, thorough, patient and got us sorted and on our way. Was a really pleasant experience overall :)

We had Shawn fix front bumper and spray it as well as the spoiler he did a brilliant job!! Good price highly recommend him. We will be using him again and I will tell friends and family as well to use him. Very nice guy and professional

I came to Sheen Panels, Lilydale to have them fit a new front driver’s side blinker globe. I had spent an hour or more last evening, but could not… Read more

release the blinker light assembly - so I left it. I am travelling to Alexandra (100 klms) today and did not feel safe without the blinker working. I called in, on the off chance Sheen could help me… Straight away a mechanic was on the job and fixed the issue of the globe in about 10 minutes. I am so happy with the kind reception and the overall service. Thank you…❤️

I really appreciated the service from the guys at Autobahn Banksia Grove this morning. They were fantastic.

A big shout out to Brett who saved the day yesterday - I stupidly put unleaded in my diesel vehicle. Brett was amazing and let me know the whole… Read more

process and assisted with inquiries I had. The fuel was removed - the diesel was inserted and I was up and running. I can't recommend Brett or Wrong Fuel Resue highly enough. Kay

Couldn't have wished for better service and quality workmanship. A cockatoo of all things hit our windscreen right before a delivery run to nsw. We… Read more

needed a repair and fast. The windscreen was completely shattered. I looked up chatgpt and said find me a windscreen and fast. This is the first name that came up. I made a call. A lovely young man answered the phone. Said I'll have it done in 2 hours. I'm thinking I didn't hear that right. It was right. We had a new windscreen the same day and loaded up that night. Doesn't get much better than that. HUGE THANKYOU!!! And Barry decided to tint the windows and that was done right then and there too. So much better. Can't thank these people enough.

The sales person was excellent. I liked how he kept everything down to business.

Excellent service as usual. We have been a customer for a number of years now and the response time to issues for a recovery tow or to attend a flat battery has been great. Highly recommended and great value for money.

Bill from the Touch up guys in the Macarthur area just did a great job on my 12 year old Toyota. He buffed out light scratches on the sides of my car… Read more

and repaired many deeper scratches using high quality materials. I have detailed it myself today and the car has come up beautifully. Bill is reasonably priced, punctual and good at what he does. He worked hard all day and I will be spreading h”the word about this company. Maria Green

WARNING : Booked a Windscreen mould repair (not windscreen) job in Melbourne with [Name Removed] for Monday and paid deposit. I cancelled my… Read more

appointments and meetings to be home for Technician but no one came.

Several requests in writing and phone messages unanswered. Finally got an email saying Windscreen had been ordered and deposit couldn't be returned. I didn't order Windscreen or request a Windscreen replacement.

This is a dishonest Business that scams people using deposits which they keep.

ACCC is aware of this business using misleading and deceptive Business Practices. Avoid this shonky Business or risk being ripped off.

Google the owners name [Name Removed] and click on news, according to the news media he's been charged with trying to import $90 million dollars of… Read more

cocaine. All his smash repairs were fire bombed by outlaw Bikie gangs last year, including his Portsea house. Has been stabbed and had drive by shootings from bikers as well.

He steals your car by posting dodgy adds on Google when he needs work, so when you google your insurance company you end up calling his shop instead, they play along taking your claim then send themselves out to steal your car making you hand it to them with no idea what they doing.

7 news just had Australian actor Christe Browne on asking for help as they stole her car with this advertising scam.

By the time you find out your Insurance company don't have your car it it's too late. He will not return your car, and continues on scamming the Insurance company over charging on repairs and hire car. If there is a problem and he doesn't get paid he keeps your car until you pay the bill which could be tens of thousands, if you don't pay he sells it off for parts.

Poor workmanship and very poor follow-up. The roof liner installation on my HSV Senator caused damage, including glue residue, broken trim, and… Read more

visible rippling. Despite emailing numerous times and being told the installer would contact me, no one ever did. I was forced to pay another company to redo the work and source replacement trim at my own expense. Not happy with this company and would not recommend.

I was helped by the gent with a top up of a fluid. Thank you from the bottom of my heart! No payment taken but a fantastic attitude from him!

Hi guys, I’m Nicola, and I recently had my 2017 Toyota HiAce serviced by a mechanic. I was quoted around $400 for the service, so for that price I… Read more

was expecting a very thorough and professional service.

Unfortunately, I was disappointed with my experience. I noticed that the mechanic was smoking while working on my vehicle, and from my experience, I didn’t feel that the van was properly checked as part of the service.

I was also charged $250 for changing the brake fluid. I later found out that the brake fluid itself costs only around $20, so I was very surprised by the amount I was charged for this part of the job.

I’m not complaining about paying for a mechanic’s time or expertise — I understand that labour and business costs need to be paid. My concern is that, considering the price I paid for the service, I expected much more attention to detail and a more professional approach.

I’m sharing my experience so other people can make their own decision before using this mechanic. I recommend asking exactly what is included in the service and how much each additional job or fluid will cost before agreeing to it.