Car Care & Maintenance Services

The crew at Bob Jane t mart Prahran couldn't have been any more helpful and generous. They booked me in straight away, fixed the problem and had me… Read more

on my way within a short period of time. Could've charged me more but didht. More than happy with the friendly and efficient service.

Bryan was top notch in providing the ceramic coating for my Tesla, and pricing was very competitive. But what stands out is his aftercare service, outstanding - highly recommended

Needed the starter battery in my Merc replaced. Quotes ranged up to $1700 and several companies (incl the NRMA) would not take the job on due to… Read more

their system saying it was complex and too hard. Batteries on the Go quoted $800 but got a guy here within the hour. When Kris saw the job he said it would be much cheaper due to the battery location and charged me $555 for the factory equivalent battery including resetting battery faults via the OBD. He called on approach, arrived when he said he would, fixed the job quickly, took care of my car and was well mannered and competent. Couldn’t possibly fault him or the service. I could buy two batteries for the same price.

Beware !!! I called to cancel and they said they not same company with NRMA insurance. You have to pay full year fee (auto renew) regardless monthly… Read more

payment option, car sold or no long needed.

Even they write somewhere in policy, it is not fair for retail customer and it is not common practice when customer have to pay for service they never use or need (car sold / no longer needed after 1 month, still need to pay for another 11 months). They take advantage on novice customer. I first thought it can be easily cancelled / refunded like other insurance. It is not and I am ripped off. Very disappointed after all other insurances with NRMA.

Great personality, felt at ease with him. He explained how things worked, why they didn't work in another way etc. Very knowledgeable, very… Read more

efficient. Very impressed with him. May I also say how impressed with the new way of taking our information when making the initial call for help. Fantastic improvement.

We called and within 90 minutes we had a fantastic mechanic Manny arrive who was super capable and friendly and had the whole process completed within 10 mins. Would highly recommend Manny and team for anyone stuck.

Very helpful, honest and open. Explained the policy fully in simple terms. Was unsure of using Youi, feel I have chosen the right insurer

Very happy with the comprehensive report and the communication by Ray. Patiently answered all my questions and the report was also very detailed.

Darren in Pokolbin was incredible. Went to get our tyre when we were stranded on holiday, was friendly & gave us a fair price. Thank you

The member who took my call was professional, friendly and helpful throughout the process. The NRMA roadside assistance member who attended also… Read more

arrived at the planned time and provided fast, efficient and professional service. The whole experience was handled exceptionally well, and I was back on the road much quicker than I ever expected. I really appreciate the communication, punctuality and quality of service provided by everyone involved. Thank you to the NRMA team for making what could have been a stressful situation a very easy and positive experience. Your staff are a credit to the organisation.

I got an automatic renewal email from my old insurance provider, I called Budget Direct out of curiosity and they were great, helpful understanding and quick to provide information. I saved hundreds of dollars. Thank you.

I currently have three active Platinum Plus memberships with Schmick, purchased whenever we bought a new car. We have paid approximately $800–$1,750… Read more

per membership, believing the service would provide genuine value when we actually needed it.

Unfortunately, my experience has made me seriously question whether these memberships are worth the money.

Firstly, I can relate to what several other reviewers have said about the claims process. After submitting a request, it can take around a week just to hear whether the repair will be accepted. At times, it feels as though you have to convince Schmick that the damage falls within the scope of your membership. For something marketed as a convenient vehicle care service, the process can feel more like making an insurance claim.

Once the request is accepted, you receive an acknowledgement saying someone will contact you to arrange the repair. That can take another week or so. When contact finally comes, the available appointment may be another 4–6 weeks away.

When I expressed frustration about the delay, an earlier appointment was suddenly offered because of a "cancellation". Whether coincidental or not, the overall experience left me wondering why it should take this much effort and time to get a relatively straightforward repair organised.

The bigger issue for me is value for money.

Most people probably don't use this type of service very often. In our case, across a 3- or 5-year membership, we might realistically use it only 1–3 times per vehicle. I've also gradually realised that the scope of what is actually covered is much narrower than I originally expected, particularly when it comes to damage to various body panels. The service appears considerably more useful for certain bumper and wheel repairs than for general cosmetic damage around the vehicle.

Looking back at what we have spent across three memberships, I have to ask whether we would have been better off simply paying for the occasional repair ourselves — or having several cosmetic issues repaired together before selling or trading the vehicle. In many cases, I suspect that could cost a fraction of what we've paid in membership fees.

What disappoints me most is the lack of a genuinely customer-focused experience. When you've prepaid a significant amount for a service, getting a minor repair organised shouldn't involve weeks of waiting, uncertainty over whether it will be accepted, and then another lengthy wait for an appointment.

So, after purchasing three Platinum Plus memberships, would I buy another one?

No. Based on my experience, I don't believe the value justifies the cost.

I accidentally rang True Cover. Aida answered the phone. She was amazing. With all the correct information she was able to quote 1/2 the price of our… Read more

previous insurance. She was friendly, so helpful and happy. Totally made my day. Thank you Aida and True Cover.

Wayne was my mobile mechanic and he was on time and had excellent customer service I highly recommend Wayne and Lube Mobile

My 3rd car that’s been treated by George and again another outstanding job. George is absolutely passionate about what he does and it shows in the amazing finished product. I can’t recommend George highly enough.

Disappointing experience – I would not recommend using this service. I booked RedBook Inspect to complete a pre-purchase vehicle inspection on a car… Read more

I was considering buying. Unfortunately, during the inspection, the vehicle was externally damaged.

RedBook Inspect did acknowledge responsibility for the damage and agreed to cover the cost of repairing the vehicle, which I appreciate. However, my experience with the handling of the claim afterwards has been extremely disappointing.

I was asked to obtain quotes for a hire vehicle while the repair process was being organised. After providing the requested information, I was later advised that my claim for hire vehicle costs would be refused. This means that, despite RedBook Inspect accepting responsibility for causing the damage, I would be left out of pocket for the cost of alternative transport during the estimated four-day repair period.

I believe this is an important consideration for anyone booking a vehicle inspection. A vehicle inspection is intended to provide confidence and peace of mind, but if damage occurs during the inspection process, customers should be aware that the company’s responsibility may be limited to the direct repair costs only.

I would encourage anyone considering using this company to carefully read the terms and conditions before booking an inspection. Although the company may cover the cost of repairing damage they cause, there may be limitations around other losses or expenses that occur as a result.

I would also suggest that anyone selling a vehicle carefully considers whether they are comfortable having their vehicle inspected by this company. A vehicle inspection should provide confidence to both buyers and sellers, and damage occurring during an inspection can create a very stressful situation for everyone involved.

Another concern was that RedBook Inspect did not handle the matter through insurance, meaning I was required to deal directly with the company rather than through an insurance process. This left me navigating the consequences of an incident that was not my fault.

Overall, while I acknowledge that RedBook Inspect accepted responsibility for the physical damage, the way the claim has been managed afterwards has left me disappointed. Based on my experience, I would not choose to use this service again and would recommend others carefully consider the potential risks before booking an inspection.

Had to call these guys this morning. Guy on the phone was great and very helpful. I had three young children and a sleeping shiftworker husband home… Read more

that i didnt want to wake, so he arranged the technician to phone 10 minutes before arrival, so we could keep the noise at the park.

Technician came really fast and the guy was so lovely, thorough, patient and got us sorted and on our way. Was a really pleasant experience overall :)

Wonderful that "Jim" came to our home to fix our car door. The car looks great again. A little overpsray has marked our driveway but that's not a worry.

I had a loose panel after a Kangaroo jumped into me quite some time ago. Highway Patrol kindly pulled me over and advised me to get it fixed a few… Read more

weeks ago. Didn't fine me or give me a notice. So I called Sheen at Bayswater on Friday, spoke with Sid who said bring it in after work. Thinking a quote would cost me $$$$ Sid greeted me, took a look and manipulated the panel back into place, screwed in the end and job done. No charge. That was a very very generous thing to do and I really appreciate it. So relieved in the end but this is the type of service which goes a long long way to knowing if I need them (hopefully not) then I know where to go straight off. Thanks again Sid, much appreciated and I want your employer to know this has not gone unnoticed.

Have been a bit disappointed in their service recently the last few months. I kept having issues and they kept saying it was this and that but there… Read more

was always still something wrong with the car, they told me it’s just the car. I spent 7 months going in there 4 times, spending almost the same amount of money I bought the car for and I went to a different mechanic and all issues got resolved. Also my first time going there they said they fill up oil every time, went to this new mechanic and he said it was almost all gone, even showed me, which shows they didn’t even bother checking the oil or planned to do that to kill the engine so I would have to pay even more to get it fixed. Also they wanted the car for 2 days and that whole time didnt clean the car even though it would have been easy to do. Everytime I go to another mechanic other this one they always clean the car.

Brett was absolutely superb, great guy and great service, not all super heroes wear capes!!!

I needed a windscreen replaced on my prado. I contacted 4 windscreen replacement specalists. One quote was resonable but then they wanted to charge… Read more

for extra work. The next did not return my call. The next a major outfit initially quoted double what i eventually payed and then reduced the price, The final quote was from INSTANT WINDSCREENS in albury. the price quoted was very good and they were very professional. the car was ready when they said it would be and there was not any further charges. I highly recomend this company.

The sales person was excellent. I liked how he kept everything down to business.

Excellent service from RMR. I had a breakdown from a failed clutch only 2 weeks after joining and Nicole was great in arranging a tow to the nearest dealership. Truck arrived within 900 minutes and the operator was very professional.

I Paid 680$ for a rear windscreen that wasn’t the correct one for my vehicle (No windscreen wiper) when I asked for a discount for the inconvenience… Read more

I was refused , I went through with the job because I knew I wouldn’t get my money back , was literally handed my rear windscreen wiper/motor so now my car has a missing component and a useless function…..very Unaustralian and unprofessional, would definitely not recommend using this company Call O’briens

I highly recommend touch up guy operator Dave Deakin for the repairs on our Silver Mitsubishi eclipse cross. The damage was to the front bumper,… Read more

front mudguard and plastic wheel arch mould. The repair and colour match is perfect. Dave is very friendly and knows his work. The whole job was $250 cheaper than a panel shop in Blacktown. I highly recommend him.

Google the owners name [Name Removed] and click on news, according to the news media he's been charged with trying to import $90 million dollars of… Read more

cocaine. All his smash repairs were fire bombed by outlaw Bikie gangs last year, including his Portsea house. Has been stabbed and had drive by shootings from bikers as well.

He steals your car by posting dodgy adds on Google when he needs work, so when you google your insurance company you end up calling his shop instead, they play along taking your claim then send themselves out to steal your car making you hand it to them with no idea what they doing.

7 news just had Australian actor Christe Browne on asking for help as they stole her car with this advertising scam.

By the time you find out your Insurance company don't have your car it it's too late. He will not return your car, and continues on scamming the Insurance company over charging on repairs and hire car. If there is a problem and he doesn't get paid he keeps your car until you pay the bill which could be tens of thousands, if you don't pay he sells it off for parts.

Poor workmanship and very poor follow-up. The roof liner installation on my HSV Senator caused damage, including glue residue, broken trim, and… Read more

visible rippling. Despite emailing numerous times and being told the installer would contact me, no one ever did. I was forced to pay another company to redo the work and source replacement trim at my own expense. Not happy with this company and would not recommend.

These people have no idea and ripped my 84 year old father off and now harassing him by text, email and phone for an alleged extra $171. He already… Read more

paid $125 callout and $180 per hour for an electrical issue with an electric seat. The technician had no idea about electrical and was using his mobile phone for lighting, inorder to see what he was doing. After he promised that he could fix the issue, he recommended to replace the seat with a manual one. My father paid him $350 after failing to fix the issue. But he screamed and shouted to an old man that he wanted another $171 and is bombarding him with messages.

Took my car for a service when i got the car back it wouldn't accelerate took it back to mycar and had to leave it there for another day cause they… Read more

didn't know what was wrong they broke the engine cover and the water bottle and i was told i needed 10 thousand dollars worth of repairs i got some of the things fixed ,1400 dollars later the car came back worse then it went in sorry but i would never take my car back there again