Car Care & Maintenance Services

Excellent service and prompt advice offered by staff. Identified requirement for spare to be replaced on my 1975 Triumph 2500 TC sedan due to age denigration (25 years)

I damaged the rim on my new Lexus. Organised Pro Auto Repairs to come to my address.Bodie arrived and did a wonderful job fixing it. I honestly… Read more

cannot tell where the damage was.I would highly recommend them, they are also very reasonable with pricing. Regards Jenny

Friday afternoon late stuck with a flat battery. Got a jump start and heading home rang the NRMA so busy they don't even answer. Ask Siri -… Read more

"batteries near me" got onto BOGT and spoke to Nick. Turns out I have a special kind of battery and can't get one till tomorrow - fair enough. Nick rings me back later and lets me know they have a battery and can install in a couple of hours. Brandon arrives and with great difficulty changes the battery. Why do they make batteries so in accessible in new cars? I'm mobile again!! What excellent service guys - thanks so much.

Taj the tow truck driver and Ish 809 the Roadside Assistance person were both very kind and helpful. Very good in stressful situations and very knowledgeable. I would recommend to anyone

Verry happy with the quick turnaround for call out and sorted within 40 minutes of calling.

I have just completed a claim with Youi in which my car was written off shortly after taking out my policy. The staff were amazingly helpful and… Read more

compassionate. The process was quick and easy. Youi took care of everything and I was fairly compensated. I cannot speak highly enough of Youi and will certainly be using them again. Thank you very much Youi. I am extremely impressed with your service and very grateful.

On more than one occasion, over several years, NRMA have come to assist me with serious car issues when travelling. Recently. 30 kms from home my… Read more

car, just serviced, could not start. I rang NRMA roadside assistance and the Patrol identified the problem as ignition switch. They were able to get me on the road to safely return home. I received friendly, calm, professional assistance. I was relieved and grateful. I believe that everyone with a car should be a member of NRMA for safety and peace of mind.

Thanks for the fast service and detailed report very happy with our car we purchased 6 weeks ago a big thanks to Rick

Easy and straight forward online process to get quotes and pick the right insurance policy for my needs.

I currently hold two memberships with Schmick Car Care Club, but my recent experience has been very poor. On April 22nd, I submitted a repair request… Read more

via the app. Two days later, I was told the bookings team would contact me "shortly."

After almost three weeks of silence, I had to call them myself. I finally have a booking, but it isn’t for another month. From start to finish, the process will have taken nearly two months. If I hadn't proactively called them to follow up, I suspect it would have taken even longer. Paying a membership fee plus $100 for two dents feels like poor value when the service is this slow.

To make matters worse, I tried to cancel a second membership for a new car I picked up less than two weeks ago. I was informed that they only offer a 7-day cooling-off period. It is quite frustrating that they expect customers to adhere to a strict 7-day window when it takes the company nearly 60 days to actually facilitate a simple repair.

Knowing what I know now, I wouldn't have bothered with the memberships. I would have been better off using a local mobile scratch and dent repairer for a faster, more professional result.

My opinion: Not worth it.

Called for tow truck, friendly and polite person took the call, tow truck came within 30 mins. Great service.

Was quoted a price, left work early, then once arrived, tried charging me more.

Great service. Will be recommending to all. Very nice person.

First of all the phone number they were sending sms to was incorrect. Never bothered to check up on whether it bounced back or not. Never sent an… Read more

email till I contacted them back. And even then sent an embedded link with a wrong adress…and apart from that, there email is not working as well. What a rubbish service!

George was professional and polite. he came on time, provided fantastic service and after sales guidance.

I got caught out needing a new car battery when out by myself on a Friday evening in Newcastle. NRMA made it easy to submit my request for help and… Read more

kept me updated in regard to how long a patrol vehicle would be. Person who attended was very nice, friendly and professional. He installed my new car battery and had me back on the road in no time. I don't know what I would do without NRMA Roadside Assistance and greatly appreciate the wonderful service !!

The young man arrived promptly and changed my battery. All good

I would 100% recommend Billy from Jim’s Scratch and dent. His communication, professionalism and quality of work was done at the highest levels and I couldn’t be happier.

I cannot recommend the Cheltenham branch highly enough. Michael and Amanda were extremely helpful. The repair to the front end of the Hyundai i20 was… Read more

undertaken with impressive timing and professional expertise. It looked to be a complicated and expensive repair but Michael undertook the repair without any difficulty and without anywhere near the cost I had expected. The car looks as new without any sign of a repair.

Discovered brake lights and head lights weren't working at the time so quickly drove it to Spearwood Autobhan for a quick quote as it was unsafe to… Read more

drive. Booked car into get repairs done and as it turns out he replaced my lights for free as there was a shortening in the circuit. Great service and the staff are really friendly and look after their long-term customers. Thank you so much for your help in my time of need. Kind regards Louise

Had a car that needed pumped at bp keilor downs Josh helped us and offer superb service

Agent provided clear, concise, Detailed and professional service. With patience when required.

Happy with the install, came very rpompt and the screen fit well

KEEP AWAY FROM THIS LIER !!! So I called this clown, [Name Removed] , to replace my windscreen . He told me to meet him in a public car park, (… Read more

first red flag) , no proper premises at all, and then takes my windscreen out , and leaves me waiting there almost 4 hours,(second red flag) with no windscreen ,in an open public car park , no cover at all , next to a park ,and clouds of rain coming . I Called him , messaged him , no response at all until I said I’m leaving without any windscreen . Yeah , I was that upset , waiting and waiting and waiting !!! He made every excuse under the sun , as to why it took almost 4 hours to get my new windscreen !!!! Then he finally installs it and sticks yellow sticky tape all around my windscreen and says leave it on for a few hours !! So if an elderly lady gets her windscreen done with these clowns ,how are you supposed to take the tape off ??? And stop making excuses that your competitors are making these bad reviews. You do a terrible job, just looking at the heaps of other 1 star reviews . What a joke !!! NEVER AGAIN !!! Go with the reputable places O’BRIENS Might cost a bit more , but peace of mind … NEVER AGAIN DANIEL YOU LIER !!!

I was recently in the wrong place at the wrong and was hit from behind in a not at fault accident. I called my brother and asked what do as I was… Read more

actually a bit shook up. He suggested I call Melbourne Collission Centre at Mentone as he had a great experience previously. I called their number, they picked up within a few rings and spoke to a 'real' person. They were great, they put me at ease straight away and to be quite frank, simply took control of the situation on my behalf. I was provided with a 4WD hire car similar to mine, newer model actually, in around 50 minutes! I still find that service amazing to this day. Throughout the process I was given weekly updates, sometimes twice a week, with images of my car showing works being done, the overall progress even when inspections were being done. All this helped reduce the stress of it all. And when all was done, the car was delivered to my home just after 6pm when I get home and it is just perfect! If you too end up in the wrong place at the wrong time like me don't hesitate to call Melbourne Collision Repair Centre Mentone they take care of everything. Simply first class.

Jason S.

I highly recommend touch up guy operator Dave Deakin for the repairs on our Silver Mitsubishi eclipse cross. The damage was to the front bumper,… Read more

front mudguard and plastic wheel arch mould. The repair and colour match is perfect. Dave is very friendly and knows his work. The whole job was $250 cheaper than a panel shop in Blacktown. I highly recommend him.

On the Wednesday 29th April 2026, I took my vehicle into My Car Tyre and Auto in Armidale for a 70k log book service. At 12.51pm I received a text… Read more

message that my vehicle was ready for pick up. I arrived at the workshop at about 3pm, give or take a few minutes. I spoke with [Name Removed], the bloke who originally took my booking. I informed him that I was paying via Afterpay. Well, the grunted response to this was rude and unprofessional. I attempted to pay using my wallet which I have used here before, but it would not accept it. No matter how many attempts I made it kept declining. It was frustrating beyond words and at one time I said to [Name Removed]“ keep the car”, that’s how frustrating it was. I left their reception and went to make some calls. I contacted Afterpay to query the issue, and they said there is no issue on their end and could not understand why it would not process. In fact the person I spoke to at Afterpay said it sounds like the business has not activated the Afterpay on their end. I contacted my bank, although this wasn’t a bank issue, and also no issue. I contacted my wallet and again no issue. I returned to their reception and attempted again to pay with Afterpay, again it was declined. At this time I had now been in their office for over an hour trying to sort this out, with no assistance from [Name Removed] at all. In fact he was showing signs of being fed up and annoyed, and said the problems was my end. Just after 4.30pm, [Name Removed] said that the problem was the system, Optus was down which is why the transaction could not be processed. I thought this was strange because my mobile service is with Optus and I was having no issues accessing anything on my phone. Also, a few other customers who had come in to collect their vehicles had paid via the eftpos machine, so why didn’t it work for me. As it was getting close to closing shop time, [Name Removed] said to me that it turns out Optus was the issue, the system was down. What a lot of bull if ever I heard it. I paid my bill via eftpos in reception and was more than glad to walk out of this place. The look that passed between [Name Removed] and his other young colleague said it all. Unprofessional all the way. They thought I hadn’t seen their arrogant look pass between them I felt treated like an old fool and made to feel st^pid. I took the liberty of contacting Optus when I got home and enquired about if their system was down at the my Car Tyre & Auto in Armidale. I gave the address. No, said Optus, there was no issue with the system at this place of business or anywhere in Armidale for that matter. [Name Removed] is a liar.i will never, ever take my vehicle to be serviced by these unprofessional lot again, or buy their tyres. I would rather pay double to an independent professional business than ever use this lot again.if I could give a Zero star rating I would, and I will be posting my experience with this lot on social media too.See less

Based on our experience, I would strongly recommend avoiding this business, especially if you are a vulnerable customer who relies on honest and… Read more

transparent service!!

My father engaged Ace Mechanics to repair his Mercedes and was invoiced for a “New Genuine SAM Module.” The repair ended up costing close to $4,000.

Shortly after the repair, the vehicle developed further issues. When we asked the business to provide basic documentation identifying the unit supplied (such as the supplier invoice or serial number), they were unwilling to provide any evidence of the part that was actually installed in the vehicle, despite charging for a “New Genuine SAM Module.”

My father is a pensioner and relies on access to the boot of the car for his mobility aid. The fault affecting the boot means the vehicle cannot be used independently, which has effectively left him unable to leave home without assistance and caused significant stress.

If the business chooses to respond to this review, I will be happy to attach the supporting documentation from this dispute, which demonstrates our repeated requests for evidence of the unit installed and the business’s refusal to disclose this information.

Poor workmanship and very poor follow-up. The roof liner installation on my HSV Senator caused damage, including glue residue, broken trim, and… Read more

visible rippling. Despite emailing numerous times and being told the installer would contact me, no one ever did. I was forced to pay another company to redo the work and source replacement trim at my own expense. Not happy with this company and would not recommend.

Thanks to Recover My Ride for collecting my Kawasaki KLR 650 two times on the long way around Australia. People that know bikes , works better than the big companies that deal in cars. thanks very much Bikeroundoz