Kent Street Cellars

I was sent a special gift for my milestone birthday a Pappy Van winkle 12yo bourbon. Anyone who knows their whisky will know this one. A $2k bottle. However, on my birthday when I opened the box it was a "very old St nick" still an expensive… Read more

bottle but around the $600 price. When they were contacted, which is only through the "support" or chat. They mentioned that it was a mistake and they were sorry and would organise a swap. They agreed to get the incorrect bottle picked up and luckily i got sent the correct bottle. It is possible that this was a genuine mistake, however the birthday surprise was ruined. I'm posting this as a record for other buyers and also for KSC to have a QA check with their deliveries.

Kent St Cellars are just fantastic. I first came across them when I was looking for a specific whiskey for my husband, and since then they've become my "go to" online whiskey store. The range is great, the prices are good and their delivery system is really reliable and fast. I've had nothing but happy experiences shopping here and will definitely shop there again.

Highly recommend. Found exactly what I was looking for and at the best price. Absolutely the best service, super quick delivery and great communication and updates. Will definitely be a returning customer.

Buyer be aware - their shipping information is deceptive and they dont have a phone number. I wish I had read the reviews before purchasing from them. It is not 1-2 business days for delivery even with adding on the extra 48 hours for high-traffic periods. The only way I got them to call me was by stating that I would lodge an ACCC complaint. A very disappointing experience. Now waiting on my refund.

Don't buy from this company. I can tell you they are completely unreliable

Avoid – Don't buy from them if you're in Melbourne. 2 weeks past since I've placed an order and still and no delivery. They use Aramex couriers - enough said. Customer service is useless.

Kent Street Cellars – Ordered 3 bottles of DomPerignon on line with Kent Street cellars. They were delivered promptly. I was kept up to date with the progress of my order. Excellent service. Furthermore there were cheaper than all other places. Highly recommend.

BUYER BEWARE – BUYER BEWARE!!!! Do not even attempt to buy from this company. Ordered and paid for a case of Prosecco 5wks ago. Still waiting!!! The worst customer service I have ever experienced. I was sent a fake screenshot of a refund and a fake screenshot of a delivery. Numerous emails back and forth to a point where Adam has now become aggressive. He has my money. This is now a police matter!

Great range, prices and service – I order regularly from Kent Street Cellars, I live in WA, always timely service and good prices for me, love their range of Suntory whisky. Excellent packaging, mild delay around Christmas which is expected.

Terrible Business Operations - Go Elsewhere – Don't recommend. The lack of service - delivery updates, communication, responses through any challenge had me convinced this was a scam website. The product range is fantastic, but to take nearly 3 weeks to delivery from Sydney to Melbourne is laughable at best. I messaged their online form, sent an email, sent a social media message, and with… Read more

each the response time was a minimum of 3-5 days. While I understand that this is a seasonal period, you're an always-on ecommerce business so that excuse makes you seem juvenile.

Product Range and Service – Fantastic project range and service! Thank you Adam and team for the timely delivery today. Happy New Year!!

Don’t go anywhere near this appalling company – Absolutely appalling company. Half of my Christmas order was never delivered and it was not a small order. I called Kent Street many times and they did not answer their phone. I messaged and emailed every day for about ten days. Still no communication. It was only when I insisted on a refund did I get a reply from Adam. He said he would send my… Read more

missing order by overnight courier before Christmas and it never came. And no communication either explaining the lack of delivery. My next communication with this company will be through my lawyer.

Absolutely Appaling – Absolutely appalling. Didn’t deliver 2 orders or send refund. Don’t reply to emails. The worst customer service experience ever!!

Do not purchase wine from this company – Their delivery company have gone MIA for 10days with my order. Kent Street cellars have not answered calls, voicemails or emails regarding the missing order. The courier company seems to be a scam. They also have no working phone and don’t reply to emails. Do not purchase wine from this company. Orders do not arrive.

Fantastic Online Liquor Store – Great range of spirits and wines. Have ordered from them a few times with no issues. Delivery has always been very quick for me.

Good Online Liquor Store – Excellent range, competitive pricing and quick delivery. Great service overall.

Best cellar ever – I always have a great experience at this place. They have a wide selection of drinks, and the staff is very friendly and helpful. The prices are fair. Highly recommended for anyone looking for quality and good service!

Great Tequila and Delivery – They have an amazing selection of Tequila and I found the perfect bottle to gift to my friend for their housewarming. Delivery was next day and was safely packaged. Highly recommend!

Great range and fast delivery! – Great selection of products and wide variety. I purchased some international red for a dinner party and they arrived quickly and safely. Very happy with the purchase!

Super Premium Liquor Store, Love it – Excellent Online Shop, their product list incredible. I will definitely be back

Online ordering with offline customer service – I placed a phone order for an expensive bottle of champagne to be anonymously delivered to a Sydney north shore address. I was not willing to provide an email details at the time and the person I was speaking to said that that wasn't an issue - they had my mobile number. I received NO further communication, and was not notified when, or even… Read more

whether the delivery had been successfully made. After 5 days of nothing - not even an text - I phoned to find out. Had to leave a message. NOBODY bothered to get back to me, and I had to phone AGAIN the following day. The attitude I received was very dismissive, citing that "we are an online service and you didn't provide an email address." It's not - it has a CBD store, which is precisely where the order was placed. When I said that this had not been a problem when I placed the order - and that if it was, then maybe orders shouldn't be taken without one - I could hear the person at the other end of the phone's eyes rolling in their head. No acceptable reason given for the no follow-up contact, or not getting a return call regarding my inquiry message; no apologies made. Too-bad-for-you is clearly in their customer service training manual. Will not be ordering from here again even with my email address. Kent Street Cellars might be big, but it's not big on service. At ALL.

Sent defective products, ignored emails, wouldn't refund – Sent defective glassware, ignored most of my emails. Eventually said that it was the manufacturers fault and would reach out to them, but then never responded after that. Had to follow up repeatedly to get a response, at which point they were unhelpful. Filed a credit card claim and it was immediately decided in my favour. Would not buy from again.