Kmart

99.9% of items listed are "out of stock online." Absolutely hopeless. Most likely, listings are just click bait to lure you to buy much more expensive products.

Kmart removed the Wishlist feature on their website, and has therefore lost me as an online customer. I prefer to browse through the kmart site when I have time to spare, save items into my personal wish list, then transfer the wish list goods into the shopping cart when convenient. I don’t have time to continually go back and forth through the website to relocate the items I wanted. I also prefer to buy multiple items in one transaction to avoid shipping costs.

When I contacted Kmart in early April 2022, this was the written response – “Unf...

The worst! never again! Always accept the booking takes the money never deliver, you get an message at the last possible moment saying they can't deliver, I even double checked this time and said it was urgent and they assured me it was coming ... 1hour later a get a message saying its not ! Don't use them

I have purchased several of the black leggings for my 8 year old for school and every one of them that I have purchased the elastic has gone loose and out of shape after one or two washes. Just letting you know as there may have been a bad batch. I purchased a few at a time and each one its the same thing that has happened.

My rug has gone missing despite saying fully shipped. I was even provided a tracking number yet allied express has not even received the item. I Have rung SEVERAL times and received a different answer each time however no straight explanation. I was told I would hear back within 48 hours.. didn’t hear anything and again had to contact, was then told the rug was definitely there but just hadn’t been picked up by the courier and that I will hear within 7 days.. 7days passed and I heard nothing. I then had a Contact again and they said that the c...

So annoying lost my cart over 10 times in a row just when I go to check out. I have spent days trying to do an online shop. Kmart is definitely in need of a new IT department. So bad!

Every time I attempt Kmart online shopping, most of the items I select are suddenly sold out online by the time I reach the checkout. Is it that hard to get your staff to go and get the stock off the shelf? All other stores are able to access all of their stock. Kmart is the only store that not only has ‘online stock’ as opposed to just ‘stock’ but also seems to be chronically out of it. I always end up giving up and buying what I need from Big W or Target. Slightly more expensive for 100 x better quality. And Target always has everything I need because they are capable of sourcing their stock from all their stores all over Australia.

Bought a pair of shoes not long ago for my son, 1 shoe of the pair fell apart quickly. I took it back to Kmart's customer service at Mt Gravatt (QLD) whom insisted that they only had a 60 day return policy and it's my problem. Their 60 days return policy is for a "Change of mind" which is not what I was doing. I wanted a new pair of shoes because of the lousy manufacturing quality. Wasted my time, wasted more money. I'll be thinking twice about buying anything from Kmart in the future.

Numerous times I have tried to purchase things online and every time I go to put in my card details, not only is the screen magnified which is annoying enough it keeps saying card cannot be verified even though 20 minutes before I purchased from Big W with no issues. Guess where I will be buying from now on. I only gave 1 star because I had to give something. Will not be buying from K Mart any longer.

Ordered some items for click and collect. Website mentioned all items were in stock in store and will be available for collection by 4pm on the same day. Come 4pm only 2 items were available, 1 cancelled and no ETA for the other 5. It really shouldn’t have been advertised as being available on the same day when it’s only half a truth (or maybe even less considering only 2/7 items were available). How can you operate a business based on half truths?

I have lost countless hours, repeatedly trying to make a large online homewares order, but not to have my cart erased/deleted/emptied before I could check out! Literal HOURS, over the past 3 days. Latest up to date Chrome browser and new iPhone. It’s doing my head in to see so many people experiencing the same exact problem for more than a month now.
It has Ruined my Mother’s Day this year.

I just spent hours shopping online and adding items to the cart and then all of a sudden the cart was empty (fyi: i'm using latest and up-to-date firefox browser). I really hate the new website. Where is the 'wish list'? At least with the wish list you could add items to it which were saved and I could access every time I logged in. Please bring back the 'wish list' and make the website more user friendly; bring back the option to view more items per page. Please fix the website glitches otherwise customers will go elsewhere!

Place an order a few day ago & expect shipping was the following day. Just received an email 4 days later to say my order has been cancelled due to it being out of stock. This is now the 4-5 time in the last 12months they have done this. Horrible company to order from

I literally spent 2 hours shopping a few nights ago and the cart emptied.
Then today I had almost finished shopping again after 2 hours for 4 kids and it emptied again.
Like are u serious. That's 4 hours trying to shop and the cart empties and signs me out. This has only happen since the upgraded their website aswell.
I'm using Chrome and a new Samsung galaxy phone so it's not my issue it's kmarts.

Shame on me for thinking using this “Get It Fast” option again (after a very disappointing experience previously) would be any better. DO NOT USE THIS OPTION for your click and collect. The service provider doesn’t communicate and the items are NOT PICKED UP FAST i.e the same day as advertised. Also, during my previous terrible interaction with this service, when calling Kmart to discuss my order they said multiple times that “once an order is placed, it cannot be changed”. 9 days is not what I consider a “get it fast” option. Additionally, ano...