Kmart

Really poor customer service. Only option for the items I wanted was to use Kmart online.... Never again. They sent the wrong item...took multiple attempts to actually get a response back and 3 weeks later I'm still without my item and they have not refunded my money even after I organised for the wrong item to be collected. Feel like they have basically stolen my money. Really bad.

I contacted the chat bot after waiting 7 days. Was connected to a human who informed me the item has been lost. It is disappointing that I was not contacted when the item was lost, and that I am still following up 10 days later. There is no email address, or phone number and stores are unable to support online orders. It's the perfect check mate.

I only shop online due to where i live. I have ongoing issues with Kmart sizing and have been caught out so many times ordering clothes that don't fit because the sizing info is misleading. Saying the model is wearing a size 12 is pointless if the information isn't accurate. Providing inaccurate information is worse than providing none at… Read more

all. Customers rely on sizing info to judge how a garment might fit us. Almost every clothing item on the Kmart website states “The model is wearing a size 12” . Hard to believe when i'm much bigger than the models yet sometimes need a size much smaller than the stated size they're supposedly wearing. It's also not credible across every garment and style. For example some items come in sizes like S, M, L, XL yet the website still says the model is wearing a size 12. It doesn't make sense.

It's also frustrating that refunds are only offered for faulty items. If the sizing information is misleading, customers should have some way to get a refund or credit. I live four hours from the nearest store, and I'm not driving there and back to return a $10 pair of shorts because the website's information wasn't accurate. They end up in landfill.

Please make sure the size listed is genuinely the size the model is wearing, rather than displaying the same information across every product.

Additionally, the website is hopeless. When I add items to my cart, other items suddenly show as out of stock, even though they are available. If I remove items from my cart, the original items become available again. Why does that happen?

Oikiture Console Table Oval Hallway Desk Modern Entryway Table - Black. This is the worst purchase ever from KMart, so disappointing it should be taken off the product list

MOUSETRAP GAME - Purchased at KMART - Extremely Poor Quality – A Frustrating and Disappointing Experience for Children** ⭐ 1 out of 5 stars This Mouse Trap game is so badly manufactured that it is virtually impossible to play as intended. What should be a wonderful, fun-filled game for children quickly becomes an exercise in frustration,… Read more ·  3

disappointment and tears.

The problems begin with the uneven game board and continue with almost every component. Pieces do not fit securely into their designated positions, sections of the ball track fail to line up, the bathtub is incorrectly angled so the ball cannot drop through the hole, and the basket mechanism will not stay in place. The little man on the seesaw doesn't operate correctly either.

The entire construction is so flimsy and poorly engineered that even the slightest movement of the board causes pieces to shift, separate or collapse. Children naturally lean across a board game or accidentally brush against it while playing, yet with this game, that is enough to bring the whole contraption apart.

Instead of enjoying the excitement of watching the ball travel through the elaborate Mouse Trap mechanism, the children spend their time constantly trying to reconnect pieces, reposition components and make the game work. The result is frustration, arguments between the children, and genuine disappointment when their efforts repeatedly fail.

The whole purpose of Mouse Trap is the excitement of the chain reaction. When the mechanism cannot complete its course without constant intervention, the game has failed at its most basic function.

I returned the game to Kmart for a credit, but I believe this problem deserves more attention than simply refunding disappointed customers.

**Kmart and Hasbro the Manufacturers - need to seriously review the manufacturing quality, accuracy and fit of these components.** A children's game should be sufficiently sturdy and accurately constructed to withstand normal play, particularly when its entire appeal depends upon a precisely functioning mechanical sequence.

This is not simply a case of difficult assembly. It is a fundamentally poorly constructed product that fails to deliver the experience advertised on the box.

**Children deserve a game that works, not one that leaves them upset, frustrated and arguing because the manufacturer has failed to make the components fit and function correctly.**

I love Kmart and their products am a loyal customer however there is one thing that is annoying. I could not find one full length mirror to look at clothing which I held up against me to get an idea if it suited me … I walked around the whole store looking for a mirror totally exasperated. Why does Kmart not have mirrors throughout the store. I… Read more ·  2

don’t always have time to go to a fitting room. I ended up leaving my Two pieces of clothing back on the rail. I was so disappointed Please rectify The store in question is Kmart Plenty Valley Melbourne Thank you

I purchased a pair of Everlast joggers in light grey for $35 for walking. I have to say these are one of the best pair of joggers I've had and they don't look like cheaper shoes.. Just as good as my last pair that cost $160.00. So good I went back and bought 2 extra pairs as spares. The only issue is I had to buy a size larger. Show details ·  1

got kicked out before we even got past the security doors all because we were wearing halloween costumes for a party. They were not inappropriate nor were be being loud or causing a ruckus. Unreal

I did not receive any form of notification that my parcel was to be delivered. It was only fortunate I was home at the time. Only one box has arrived and I have no clue when the other box will be delivered. It has been 10hrs since the delivery of the first box and still have not received any correspondence to say my order was delivered. The drivers were not helpful at all when I questioned them. Very disappointing Kmart!!!

A package from K-MART: Shop 49 Bass Hill Plaza 753 Hume Highway, Bass Hill, NSW, 2197 (02) 9722 0400, ended up on my villa home’s balcony, whilst my wife and I were away. The address was correct but the recipient’s name was unknown to us. So, I checked the labels on the outside and called K-Mart at Bass Hill. The young lady who answered my call… Read more

was NOT helpful at all, as if I disturbed her afternoon nap. I requested to speak to her manager, but she said the manager advised her to tell me to take the package to any K-Mart. I am an elderly pensioner with minor disabilities. WHY should I go into all that trouble, to save K-Mart’s (un) professional service? After 3 goes back and forth, the receptionist told me that the manager finally said that I should just “chuck it in the bin”. Word by word (scout’s honour). WOW! Is this how K-Mart respects their clients? The recipient had paid hard earned money for that package and all they could say was “chuck it in the bin”? This incident happened on Saturday, Oct 17, 2026, around 2.50 pm. I would like to speak to a SENIOR Manager of NSW K-Mart to personally report this, provide more details (names etc) and if they agree with this despicable conduct from the store manager, then I will never ever set foot in any K-Mart store. I am waiting for a response…. ZEN

Went to Cranbourne KMart today and would like to say how disappointed I was. Very hard to get down aisle as so much stock so if you met another customer coming the other way you literally were sqished up against product. Not a pleasant experience for us at all.Not sure when we will go back if it's like this again.

During my recent visit to Kmart in Frankston VIC to collect an item on hold, I had the worst in-store customer service experience in my life. The service desk was short staffed, with two staff serving customers with time consuming and complex issues. When after several (10-15) minutes of waiting in queue I asked politely if they could bring… Read more

another staff to assist, one staff - a young lady jumped at me with a commanding and condescending tone voice telling me to "calm down, and wait just like everyone else!". I was calm. She wasn’t. I said that this was talking a very long time, and I was tired standing for so long, and all I needed was to collect an item on hold which would take only 30 seconds. The young lady jumped again, RAISING her voice at me, commanding that I calm down and wait! She cut me off, with no respect for my silver hair, scolding me in front of all other customers as if I was her unruly child. She was rude, condescending, showing off that SHE was in control, and no one dared to say anything but wait. I was shocked at this level of rudeness and arrogance, and said that I do have the right to ask how long this will take as clearly the service desk was not being managed well. To this, she responded even louder, that “yes you have the right to ask questions but your “PROJECTION is making me uncomfortable”.!!! My “projection”…?? Seriously…??? Ten minutes later I spoke with one of the managers ([Name Removed]) lodging a complaint about that staff member recounting in detail what happened. She heard me out, then took my details saying that she will review the security camera footage and any audio recordings, and either she or the store manager will definitely call be within 2 days to discuss. No one called. So much for the manager's integrity. In the meantime, I lodged a written complaint with Kmart Customer Service. They forwarded it to the store for investigation. Today I got their reply stating that “Following their review, the store has advised that they found NO CONCERN regarding the team member’s conduct and consider the matter appropriately addressed”. This is KMART brand’s standard policy of self-interest rather than customer-focus, defending their staff misconduct and covering up their gross deficiencies and lack of proper staff training and shift management. Most importantly, Kmart managers openly condone this sort of egregiously rude and disrespectful conduct by staff which they consider as "normal", as they themselves lack integrity. Make no mistake - that’s the true quality of KMART customer service. One star is the minimum rating here. My rating for Kmart is not even ZERO but MINUS 5.

Made special trip to K mart to buy Rowie lamps advertised as in stock and was advised hadnt had for 15 days. Asked AI where they were in stock and was told Sylvania but not there when I went there. A waste of peoples time and money so dont believe their website!

Refund confirmed in July, still not paid in October – unacceptable delay. I am writing this review to warn others about Kmart’s failure to process a confirmed refund. Chronology: • 9 July 2026 – Kmart emailed me stating a bank rejection had occurred and requested my bank details for a manual refund of $69.00 (ref: 461048883). • 10 July 2026 – I… Read more

provided all requested bank details. • 15 July 2026 – Kmart confirmed by email that the manual refund had been processed and advised 10–14 business days. • 6 Aug, 22 Aug, 10 Sep, 28 Sep 2026 – I sent multiple follow-up emails. Each response contained only apologies. • 28 Sep 2026 – Kmart said it had escalated the matter and requested a remittance receipt. Nothing was provided. • 13 Oct 2026 – Still no refund, no receipt, no explanation. This is a failure to supply services within a reasonable time under section 61 of the Australian Consumer Law, and a failure to provide a remedy under sections 267(1)(b) and 267(3) of the ACL. Kmart’s email of 15 July 2026 also represented that the refund had been processed when it had not, which is misleading conduct under section 18 of the ACL. I have now sent a final demand and will escalate to the ACCC, Queensland Office of Fair Trading, and QCAT if the refund is not paid by 16 October 2026. I will update this review if Kmart resolves the matter. Date of experience: 9 July 2026 – 13 October 2026 Order/refund reference: 461048883