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Kmart
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- 4 reviews
- 2 likes
99.9% of items listed are "out of stock online." Absolutely hopeless. Most likely, listings are just click bait to lure you to buy much more expensive products.
Kmart removed the Wishlist feature on their website, and has therefore lost me as an online customer. I prefer to browse through the kmart site when I have time to spare, save items into my personal wish list, then transfer the wish list goods into the shopping cart when convenient. I don’t have time to continually go back and forth through the website to relocate the items I wanted. I also prefer to buy multiple items in one transaction to avoid shipping costs.
When I contacted Kmart in early April 2022, this was the written response – “Unf...
Read moreortunately, certain features such as My Favorites and Wish List has temporarily been removed due to the recent website upgrade. These features will be coming back sometime in the future as we continue transforming our website in making it better for you”. Kmart, you are missing out on purchases until you bring back the wish list. I just don’t have the time, nor do I want to pay for shipping unnecessarily.The worst! never again! Always accept the booking takes the money never deliver, you get an message at the last possible moment saying they can't deliver, I even double checked this time and said it was urgent and they assured me it was coming ... 1hour later a get a message saying its not ! Don't use them
I have purchased several of the black leggings for my 8 year old for school and every one of them that I have purchased the elastic has gone loose and out of shape after one or two washes. Just letting you know as there may have been a bad batch. I purchased a few at a time and each one its the same thing that has happened.
Hi Jaz, we are truly sorry to hear about this. Please head to any of our store so our friendly team member can assist you with a replacement or a refund. Sorry for the inconvenience caused.
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- 2 reviews
- 4 likes
My rug has gone missing despite saying fully shipped. I was even provided a tracking number yet allied express has not even received the item. I Have rung SEVERAL times and received a different answer each time however no straight explanation. I was told I would hear back within 48 hours.. didn’t hear anything and again had to contact, was then told the rug was definitely there but just hadn’t been picked up by the courier and that I will hear within 7 days.. 7days passed and I heard nothing. I then had a Contact again and they said that the c...
Read moreourier must have not scanned it and it must be missing. I rung the courier allied express and they have no record of it at all, they explained that Kmart had not even sent them an investigation into my missing product so they can not even look for it as they don’t know what the item even is. AGAIN contacted Kmart and had to tell the girl she needed to send them an investigation so they can find it if it had been picked up by then.. all she could do she said was contact her office and they will then do that. I asked to speak to them myself and she said no. The only solution they can give me is a refund, I do not want a refund. I want the rug I purchased to be found as it is no longer available online. I am extremely frustrated and disappointed !Hi Jackie, we're so incredibly sorry for any frustration caused by your experience shopping online with us. We understand your disappointment as this as been a drawn out experience with no quick solut...
Read moreion, for which we do apologise. We're always working to improve our online shopping experience for customers and feedback like yours helps us to continue to do so. We can see that due to delays at our dispatch center, your order was delayed in being packed and shipped out but the tracking number was sent out early. We apologise for any confusion caused by this. We can also see that due to the extended delay, our team has offered to refund this order if you'd like to place another replacement order as there may have been an error at our dispatch center causing these extended delays. If you'd like further assistance or our team is unable to get this resolved for you ASAP, please PM us via product review or Facebook and we can assist in working to try and get the rug to you as soon as possible.- 2 reviews
- 1 like
So annoying lost my cart over 10 times in a row just when I go to check out. I have spent days trying to do an online shop. Kmart is definitely in need of a new IT department. So bad!
Hi Kait, we're so sorry to hear this! This is a known issue that our team is working to get resolved as soon as possible. We apologise for any inconvenience caused and hope to have this fixed very shortly.
- 2 reviews
- 1 like
Every time I attempt Kmart online shopping, most of the items I select are suddenly sold out online by the time I reach the checkout. Is it that hard to get your staff to go and get the stock off the shelf? All other stores are able to access all of their stock. Kmart is the only store that not only has ‘online stock’ as opposed to just ‘stock’ but also seems to be chronically out of it. I always end up giving up and buying what I need from Big W or Target. Slightly more expensive for 100 x better quality. And Target always has everything I need because they are capable of sourcing their stock from all their stores all over Australia.
Hi Jade, we're so sorry for any frustration or disappointment caused by your experiences trying to shop online with us. As we ship a majority of our orders from our stores, unfortunately sometimes ite...
Read morems will become out of stock in your cart when another item is added, as they are available at different stores and can't be shipped together. We're always working to improve our online shopping experience for customers and appreciate you taking the time to share this feedback with us. We've shared your comments with our web team, and should you need any further assistance please don't hesitate to reach out.- 4 reviews
- 3 likes
Bought a pair of shoes not long ago for my son, 1 shoe of the pair fell apart quickly. I took it back to Kmart's customer service at Mt Gravatt (QLD) whom insisted that they only had a 60 day return policy and it's my problem. Their 60 days return policy is for a "Change of mind" which is not what I was doing. I wanted a new pair of shoes because of the lousy manufacturing quality. Wasted my time, wasted more money. I'll be thinking twice about buying anything from Kmart in the future.
Hi Dexter, we're so incredibly sorry to hear this! While we do have a 60 day limit on change of mind returns, faulty items can be returned after this as per our returns policy here: https://www.kmart....
Read morecom.au/returns-policy/ so we sincerely apologise that our team provided the incorrect information on this occasion and that the shoes fell apart so soon after purchase. Would you be able to PM us with your contact details so we can get this followed up for you?Numerous times I have tried to purchase things online and every time I go to put in my card details, not only is the screen magnified which is annoying enough it keeps saying card cannot be verified even though 20 minutes before I purchased from Big W with no issues. Guess where I will be buying from now on. I only gave 1 star because I had to give something. Will not be buying from K Mart any longer.
Hi Pauline, we're so sorry to hear about your experience ordering online with us! This definitely isn't what we'd expect to happen and apologise for any frustration caused. So we can look into this fu...
Read morerther, would you be able to let us know what browser and device you were using as well as whether you were logged in?Find out how Kmart compares to other Shops
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Ordered some items for click and collect. Website mentioned all items were in stock in store and will be available for collection by 4pm on the same day. Come 4pm only 2 items were available, 1 cancelled and no ETA for the other 5. It really shouldn’t have been advertised as being available on the same day when it’s only half a truth (or maybe even less considering only 2/7 items were available). How can you operate a business based on half truths?
Hi there, we're sorry for the disappointment. From time to time an item may go out of stock after you order due to high demand. We can understand this can be frustrating. If the item continues to appe...
Read morear as available online it may be that our system is delayed updating for which we do apologise. For more accurate stock info we recommend contacting our Online Orders team on 1800 051 800 .I have lost countless hours, repeatedly trying to make a large online homewares order, but not to have my cart erased/deleted/emptied before I could check out! Literal HOURS, over the past 3 days. Latest up to date Chrome browser and new iPhone. It’s doing my head in to see so many people experiencing the same exact problem for more than a month now.
It has Ruined my Mother’s Day this year.
Hi there! We’re glad to inform we’re updating our website. You may notice your wishlist isn’t currently available, but this feature will be returning later in the year.
I just spent hours shopping online and adding items to the cart and then all of a sudden the cart was empty (fyi: i'm using latest and up-to-date firefox browser). I really hate the new website. Where is the 'wish list'? At least with the wish list you could add items to it which were saved and I could access every time I logged in. Please bring back the 'wish list' and make the website more user friendly; bring back the option to view more items per page. Please fix the website glitches otherwise customers will go elsewhere!
Hi there! We’re glad to inform we’re updating our website. You may notice your wishlist isn’t currently available, but this feature will be returning later in the year.
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- 3 reviews
Place an order a few day ago & expect shipping was the following day. Just received an email 4 days later to say my order has been cancelled due to it being out of stock. This is now the 4-5 time in the last 12months they have done this. Horrible company to order from
We're so sorry to hear about your cancelled order, Ian. Sometimes the team may be unable to fulfil your order, in this case we do have to cancel. We sincerely apologise for any disappointment caused and will share your experience with our team.
- 2 reviews
I literally spent 2 hours shopping a few nights ago and the cart emptied.
Then today I had almost finished shopping again after 2 hours for 4 kids and it emptied again.
Like are u serious. That's 4 hours trying to shop and the cart empties and signs me out. This has only happen since the upgraded their website aswell.
I'm using Chrome and a new Samsung galaxy phone so it's not my issue it's kmarts.
Hi Naomi, thanks for taking the reach out to us. We're really sorry to hear about the website issues you've been having and we apologise for the inconvenience caused. We will share your comments with our team as feedback so this can be looked into.
- 2 reviews
- 2 likes
Shame on me for thinking using this “Get It Fast” option again (after a very disappointing experience previously) would be any better. DO NOT USE THIS OPTION for your click and collect. The service provider doesn’t communicate and the items are NOT PICKED UP FAST i.e the same day as advertised. Also, during my previous terrible interaction with this service, when calling Kmart to discuss my order they said multiple times that “once an order is placed, it cannot be changed”. 9 days is not what I consider a “get it fast” option. Additionally, ano...
Read morether time when I told them an order had SOMEONE ELSES HOME ADDRESS for delivery that wasn’t mine they still said “AN ORDER CANNOT BE CHANGED”. This was within 15 minutes of paying. I mean seriously, WTH?Hi Michelle, we're so incredibly sorry for any frustration or disappointment caused by your recent experiences using Get It Fast for your click and collect orders. We understand how inconvenient this ...
Read moremust be given the delay and appreciate you taking the time to share this with us so we can continue to improve our service. Unfortunately we can't change any details on an order once it's placed, but if the order has not been packed yet we can cancel and refund so a new order can be placed with the correct details. If you have any further issues with Get It Fast or require further assistance with a current order, please let us know your order number and we'll be happy to help get it resolved ASAP!Questions & Answers
Hello,
I placed an order online (items that are large).
I originally selected that the items not be left unattended upon delivery and rather that they are signed for, under the impression that said items would be sent together, and thus I would be able to ensure that either myself or someone else would be home on the day or at the time of the expected delivery.
*After* placing the order I was advised that it would be likely that each item would be shipped individually, dependant on what stock was available at each warehouse, which I completely understand. Although, I cannot ensure that either myself or someone else can be home to sign for said items on what could be potentially spread out over 3 separate business days.
Additionally, I do not particularly and potentially want each item to be sent back to the nearest Kmart store because no one was home to accept and sign for the delivery, only to have a refund automatically processed, when instead - any form of communication could be taken to contact myself to then organise the collection from the store itself if the delivery was unsuccessful.
Furthermore, I would then have to wait for the refund to be processed, placed said order again, and pay an additional $80+ delivery fee.
Am I able to change it so that the items can be left unattended rather than signed for?
Hi Stephanie, thanks for getting in touch. Unfortunately, we're unable to change the delivery instructions once the order has processed, but depending on which courier your parcels are shipped with, y...
Read moreou can reach out to the courier directly to request the authority to leave it amended.how can i review my old orders
I bought 2 plant pots on the 7th April, which arrived today from Shellharbour.. Order No. 304120307. Both arrived badly damaged. I have taken photos, but I cannot attach here. Please refund and if you...
Read more want the pictures, send me an email where I can attach. I had an earlier order for a step stool that also came damaged but I did not complain as it was only $5.Hi Shan, thanks for reaching out! These will be in your order history on your account.
We're so sorry to hear that the plant pots you ordered were damaged, Raelene! Unfortunately we're unable to remotely refund without viewing the damage first. You can reach out to us via Facebook or by...
Read more filling in your details here: https://www.kmart.com.au/contact-us/ and we can assist in sorting this out for you.What happened to the online wishlist? I had so much saved on there for presents etc. and now it's gone.
Hi there, thanks for reaching out! As we've updated our website, some of our features like our wishlist are currently unavailable. We're working on a new and improved wishlist function, so keep an eye out later in the year for this.
Hi I would suggest like me to send a complaint online to fair trading .. The federal court as a last resort . to take someone's money and not provide goods is against the law
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Details
Kmart Retail Stores2.4 (425) | Kmart Online Store1.6 (773) | |
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Pros | Competitive prices
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Cons | Customer support can be inefficient
Website can be difficult to use
Slow to process refunds
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Category | Shops and Physical Shops | Shops and Online Shops |
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Thank you for reaching out! Our team is currently working on an update for this feature on our website, which will be made available as soon as possible. Thank you!