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2Kmart

Kmart

 Verified
2Kmart
1.7

3,346 reviews

Positive vs Negative
19%4%77%
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 AI reviews summary 

Kmart reviews indicate significant dissatisfaction with online operations, inventory management, and customer support, contrasted by occasional praise for in-store staff and specific budget-friendly products. Recurring issues include inaccurate stock levels on the website, poor handling of third-party "Marketplace" transactions, and unreliable courier services.

Pros
Exceptional Individual Service: Several customers highlighted specific staff members who went above and beyond to assist with finding stock or resolving issues in-store.
Budget-Friendly Homewares: Specific items such as spot cleaners, microwave toastie makers, and certain decorative prints received high praise for their performance and value.
Ease of Assembly: Some furniture items, such as standing desks, were noted for precision engineering and clear assembly instructions.
In-Store Value: Customers continue to appreciate the affordability of core ranges like men’s sports shorts and basic kitchen appliances when they are functional.
Cons
Inventory & Stock Inaccuracy: A major recurring complaint involves the website showing items "In Stock" that are actually unavailable, leading to frequent order cancellations and wasted trips to physical stores.
Marketplace & Third-Party Issues: The introduction of Kmart Marketplace has caused confusion and frustration, with users reporting difficult return processes, high shipping fees, and Kmart "washing their hands" of issues with third-party sellers.
Poor Delivery & Courier Partners: Numerous reports cite damaged goods, extremely long delays, and failed deliveries, specifically naming "CouriersPlease" and "Aramex" as unreliable partners.
Inaccessible Customer Support: Users frequently described the AI "Chatbot" as a "never-ending loop" and reported long wait times on phone lines, often ending in disconnections or unhelpful offshore responses.
Verdict

Kmart remains a viable option for low-cost, in-store purchases where the product can be inspected firsthand. However, consumers should be extremely cautious with the online store and Marketplace, as inventory inaccuracies and rigid return policies for "bedding" or "opened packaging" present a high risk of financial loss and frustration.

1 d L.  · Not a check out open, sorry I dont work for free so left everything there. Looks like I will be using Big W now
1 Mumu  · Bass hill k-mart needs to be addressed as it’s dirty and clothes are always disarrayed and looks unkept - re unclean.
1 Iglen  · Chat with us button doesn’t work online. That’s INSANE and unacceptable
1 John R  · 22 hours to finally get my click and collect. Not good enough. No real help from the store. Never use them again drove back and forth 24klms.
1 Mathew  · They lost two bicycles in Macquarie Kmart - two big cycles, our order after we were waiting for two and half weeks. Can you believe this.
5 Lily  · Kmarts fold out grill space saver is the bomb, it cooks my bacon and eggs fantastic. Very happy I got 1
Lexi
Lexi5 posts
  Retail Stores

They sell items on click & collect that they do not have in stock. By the time they cancelled my order it was too late to go anywhere else. Extremely frustrating. DONT TAKE PAYMENT FOR ITEMS YOU DONT HAVE IN STOCK!! Rubbish service

Kmart
Kmart    

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stella
stella6 posts
  Online Store

Very happy way I put based my item! Dispatched very quickly however, courier service Aramax very bad! no notification of estimated delivery and when delivered my neighbour noticed it at my door around 7pm! No email or update of delivery at all!

Kmart
Kmart    

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Renee.N
Renee.NVIC
  Online Store

I ordered a everlast bag but I was impressed with it it was the same as the picture but the security tag was still on we tried ever to get it off but still we couldn’t get it off and my sister needs it for tomorrow☹️ very disappointed

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Kmart    

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Reviews with attachments

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Lidia
LidiaNSW2 posts
  Verified Online Store

I am so disappointed in the quality of the furniture i purchased. The walnut travertine nesting tables although may look great, the quality is sub standard. The vinyl on the large table has an air bubble under it. The ‘travertine’ top of these tables is just a sticker. Not even a veneer as such! Very poor quality. I also purchased two Ryan ribbed… Read more

side tables and they too are defective! One has chips on the top and bottom and the other is of a serious concern as it has two nails sticking out from the side of it. Kmart furniture may look nice but sadly, as i have experienced today, it’s quality is far from it. Trying to get a hold of someone to notify them was another issue. Call centre overseas took forever to answer, placed me on hold and after 20 minutes of waiting, i hung up.

Kmart
Kmart    

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Benz
Benz
  Retail Stores

Bought this $59 ANKO Air Fryer from Kmart and broke down just couple of months of slight use. What a waste of money! Updated. Found my receipt and managed to return and exchange with another model. The return was smooth process. Will see how the replacement goes. Show details ·  1

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Kankawee A.
Kankawee A.VIC
  Verified Online Store

I am very satisfied with the Artiss Standing Desk (120CM White). For a price of $69.95, the material quality and functionality are impressive. ​The Highlights: ​Precision Engineering: The screw holes were drilled with great accuracy. Unlike some cheaper products where misaligned holes make assembly nearly impossible, this desk was very easy to… Read more ·  1

put together. ​Material Quality: The overall build feels sturdy and the white finish looks great in my room.

​Minor Issue: The only downside was a small chip/dent on the corner of the monitor shelf (visible in the attached photos). It likely occurred during shipping or packaging.

​Final Verdict: Despite that one cosmetic flaw on the edge, the quality of the Artiss brand and the ease of assembly make this an excellent budget-friendly choice. Highly recommended for anyone looking for an affordable workstation.

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AnneMaree
AnneMareeVIC2 posts
  Retail Stores

Be aware of these candles. The distribution of soot is quite scary ! I wont be purchasing again! In all the years and all the candles this is a First and it was scary !!! Show details

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Kmart    

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Amber
AmberVIC16 posts
  Verified Online Store

I purchased the Kahlia L.E.D Dome on sale. I was excited to use it but when it arrived I noticed that the box had previously been opened and resealed. So someone had possibly already returned it. Immediately I noticed a terrible chemical smell. When I inspected the product I saw smoke coming out ! I've attached video to show others. This is not a… Read more

safe item ! And I cannot believe that I was sold a faulty product.

I tried chatting with their "live agents" to expedite the report about the safety issue. This person immediately disconnected the chat after telling me to take this bulky faulty item into a store. I'm disgusted with the lack of support regarding a dangerous item.

I've lodged a complaint and am waiting for a refund.

Update: Kmart customer service offered a 30% refund for "minor faults. Apparently a device spewing smoke and catching fire when turned on is "minor". I'm disgusted and will be Lodging a complaint against the matter with Consumer Affairs.

Calling the Kmart 1800 number I was eventually transferred to their " complaints line" ... This person interrogated me as though I was a fraud. Regardless of the videos and images provided which document the faulty item. These people seem to think we are all criminals. But who is the real criminal here? I was sold a used faulty item that spews smoke. I was told to keep using the burning faulty item.

I now have to travel for 45 minutes with the bulky item to my nearest store. No doubt that they will refuse a refund.

And their "compliance" staff member was SO rude. Accusatory and disrespectful - when I am the person inconvenienced by buying a faulty item. Truly disgraceful treatment

Will be reporting everything to Consumer Affairs.

Kmart
Kmart    

We are sorry to hear about your experience and would like… Read more (+2 replies)

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Amelia Q
Amelia Q2 posts
  Retail Stores

Don’t have your disposable camera film developed through Kmart! It took weeks of me following up my order to see what was happening and when they finally followed it up they sent it to the wrong store and when I finally got the prints back they were all destroyed (image attached). They had images of my newborn baby on there. Priceless memories… Read more

lost and a COMPLETE waste of money for the camera and getting it developed. They would have known they were destroyed when they were developed but no attempt to rectify. Incredibly disappointing.

Kmart
Kmart    

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Liaqat A.
Liaqat A.WA2 posts
  Online Store

Online market place overall But specifically Aisle Six online store Terrible customer service, they will send you poor quality products and you will really suffer and waste a lot of it time for return and refund even for never opened product as we ordered two sets and one wasn’t even opened WOULD NEVER BUY FROM KMART MARKET PLACE EVER AGAIN

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Ana
AnaVIC31 posts
  Online Store

I would give Kmart Marketplace 0 stars. Terrible place to buy from, selling shoddy product from shoddy sellers like Costway. Purchased a laundry hamper 13 days ago. Assembled the frame and realised that the 2 drawers cannot slide into slots because the drawers width is 30.5 cm while the slot is 30 cm. Requested return via KMART Marketplace after… Read more

multiple attempts to get onto their "customer service".

They contacted Costway. Costway has been playing a game for 12 days now by asking me twice to measure the drawers; then they sked for photos to show how the drawer is wider than the slot it should go into. Then asked for more photos of the same. Then went silent for a couple of days and then before suggested i should loosen the screws on the frame and see if that worked !!!. Of course it didn't, except by loosening the screws the frame got wobbly - as is to be expected! The

It is evident they are not prepared to take the product back and refund my money, they are just dragging it so that I give up.

Interestingly, it is not possible to leave a review for Costway on this platform. Wonder why!

STAY AWAY from Kmart Marketplace AND Costway. I should have checked the Kmart review as there is not a single good thing about them.

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Jessica M.
Jessica M.7 posts
  Online Store

I placed a click and collect order for 2 items that were shown as being available in Belconnen for click and collect, but when I presented myself in Belconnen on the appropriate day (Tuesday), only one of the two items purchased was available The second item had to come from Tuggeranong. The chap told me it would be there later that afternoon. It… Read more

wasn't. Then I saw an update on the order tracking, that said it was being prepared and would be ready for collection at midday the following day (Wednesday). According to Kmart's oder tracking, the item is still in Tuggeranong and it is still showing as 'Being Prepared'. I tried to cancel because I cannon keep running back and forth to the Belconnen shops - I depend on Community Transport and you have to book way in advance. But could I cancel? No. I have to wait until they send me a message telling me the item is ready for collection. Excuse me? What if this item is NEVER available for collection? I cannot cancel it online or over the phone. They have my money, but I have nothing to show for it. And they say on their phone's recorded msg that they 'are Australia's favorite department store'. What utter nonsense. They are so on-the-nose it isn't funny. KMart's like one of our has-been politicians who still think they're the best thing that ever entered the Australian Parliament - after being roundly booted out of Parliament by the electorate. They're full of hot air, false claims, and unfounded beliefs they are the bees' knees. Give them a very wide berth, people. There are far better / more deserving / more trustworthy places to spend your money.

Kmart
Kmart    

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elly
elly5 posts
  Verified Online Store

NO STARS. I purchased the Bianca Vivid Coordinates Velvet European Pillowcase 65x65cm (Green) through Kmart Marketplace (KG SUPERSTORE) based on the product listing, which clearly stated in both the description and specifications that the set included a quilt cover and two pillowcases. I received only a single European pillowcase. When I first… Read more

raised this issue, I was told I must have been confused about what I ordered. After disputing this and providing screenshots, I was required to wait several days while the issue was investigated before it was eventually confirmed that there was an error in the product listing (they have since altered the description and specification). Despite the listing error being acknowledged, the only resolution offered was a return for refund, and goodwill assistance was refused on the basis of internal policy. This required unnecessary time, back-and-forth communication, and inconvenience caused entirely by incorrect product information. I found the handling of the issue completely unacceptable, particularly being told I was confused before the listing error was acknowledged, and the lack of any flexibility or meaningful acknowledgment of the impact caused. Based on this experience, I would not recommend purchasing from KG SUPERSTORE or relying on the accuracy of their product descriptions.

Kmart
Kmart    

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Esther Diaz
Esther DiazVIC2 posts
  Verified Online Store

I order a gift for my grandson on May 17th, I tracked my order on May 22nd and it appears to be delivered on May 20th. I didn’t received, and I have cameras at home which are continuously recording. Since then I have been writing on the online chat and they have only answered what I already know: that the tracking says it was delivered on the… Read more

20th. I contacted directly the courier (Kmart job) and we discovered it was delivered to another address and they gave me proof of that. I told that to Kmart team, and still today (03-06), I don’t have an answer from them.

Kmart
Kmart    

We’re really sorry to hear about your experience and can… Read more (+1 reply)

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Sarah G
Sarah GVIC15 posts
  Retail Stores

Brought what they call a tough toy for the dog. Had the stitching on the arms and neck off within half an hour. Don't waste your money. Show details

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Karen
Karen2 posts
  Verified Online Store

I posted a review only to be sent a link to contact us. I have previously done this four times, therefore no point going through the process again. Still no favourable outcome.

Kmart
Kmart    

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Latest follow-ups

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Sharon T.
Sharon T.3 posts
  Retail Stores

I’ve just bought the Anko inkless printer for $89.00 it prints A4 size but on thermal paper, it came with one roll of paper and I bought a box of 4 extras for $10, it’s perfect for me. Easy instructions to link, and way better than using the big… Read more

Epsom printer that costs $100 for 4 ink cartridges to refill but drum dries out if not constantly used and won’t print at all then, this is a lot better for us on times we just need to print a few things each month. 5 stars. Loving it!

 Follow-up  · I’m still happy with this ink free printer, suits us perfectly.

Queenie
QueenieNSW12 posts
  Retail Stores

consumer law? no? why not? wake up K Mart - BROUGHT and paid $$$ for womens briefs 10/06/26 - at no stage when buying did/was i informed that i could NOT return. - nothing. I live out of town, took back briefs back, one week later, when shopping, … Read more

to change for larger size X 2 (when before buying SAME size of this brand, had always fitted me ok) - they were way too small, needed to go up at least 2 more sizes. So I was told this morning, (with receipt) - "no refund" - at Moree K Mart, and K Mart worker, just pointed to many pieces of paper pasted on the wall - to her right (she has obviously done this before). with the attitude "I dont care, " heard it all before attitude" - I made sure I was polite, I said I am not angry - and continued to say that under consumer law, if you go to buy a product and you knew before hand that it would not be able to be returned, "would you buy it?' - the answer in my case is that - "no I would not have brought the briefs". Pointing to many A4 pieces of paper, pasted on a wall (which you could not access easily anyway if you were told to read it) - and plus, no one told me to read your policies. Added to that, the pieces of paper, were near the money register, on a wall about two meters away, and you would have to go adjacent to the money register (not a good look) and between the wall to read it. Which piece of paper, or all of them? really? It is also false advertising, when I have brought Anko underwear before, on the same size, as these briefs, and these are far from the size, - false sizing? I ask myself. THINK TWICE - as you could be throwing away $$$, and wasting heaps of time. Consumer law where are you? surely, I am not the first person to complain. sale docket number:- 3359 3345 001 10/06/26 9.,22am 123 sales $31.00

 Follow-up  · Took back item - Store Manager, did not know anything about my product review complaint, etc - no problems getting refund- dont know why that could not have been the case, in the first place. - going back for refund, then told no, - writing review, - then taking back again the item, - and also finding the receipt - time - travel - and it was all, just unnecessary.

Kmart
Kmart    

We’re really sorry to hear about your experience and… Read more (+1 reply)

Lozza
LozzaVIC7 posts
  Retail Stores

While Kmart is great for some items, clothing isn't one of them. Who ever buys clothing for Kmart needs to get in touch with what's trending. Almost everything in the range at the moment looks trashy and only fit for op shops. Show details

 Follow-up  · Fabric quality is pretty poor on most items although occasionally it's possible to find a bargain. With beautiful simple styles available especially clothing from America and online I dont understand why KMart styles are mostly fussy and outdated with unflattering colours. Some of this seasons knitwear are quite stylish and good value for money.… Read more

Kmart
Kmart    

We’re really sorry to hear your thoughts on our clothing… Read more

Positive reviews

Cheryl H
Cheryl HQLD9 posts
  Retail Stores

I purchased a pair of Everlast joggers in light grey for $35 for walking. I have to say these are one of the best pair of joggers I've had and they don't look like cheaper shoes.. Just as good as my last pair that cost $160.00. So good I went back and bought 2 extra pairs as spares. The only issue is I had to buy a size larger. Show details ·  1

Jill S.
Jill S.NSW4 posts
  Retail Stores

I Wish to acknowledge & thank Karen & Michelle the two check out assistants They are both very professional, knowledge & Helpful. It is due to their caring natures that I continue to shop @ Kmart Castle Towers Jill Show reply

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Mureed A.
Mureed A.174 posts
  Retail Stores

Firstly I would like to commend Kmart liverpool for the value & quality of men's sports short. Also a shout out to a lovely & helpful assistant called Cindy that helped me on Wednesday 24th if April. Also quite impressed with the standard of their change rooms. Show reply

Negative reviews

Melanie P.
Melanie P.NSW
  Online Store

Three out of four delivery orders were broken/defective or outright incorrect. The most remarkable error was when I ordered a 3 drawer storage system and received… ready for this? A pet bed. However I will admit customer service was quick to help me out with refunds. I will never intentionally order from this company for something I cannot… Read more

source with another company and that will only be in person. In the store.

Gone downhill since the demerger with Coles

Kmart
Kmart    

We’re really sorry to hear about your experience and… Read more

Deb O
Deb O14 posts
  Verified Online Store

Purchased a Target item through Kmart Online. Received faulty item and contacted Kmart via online form requesting return of item. After hearing nothing back I tried again and after not hearing back for a second time phoned Target who said to return it to them in store. I subsequently did this and received an email from Kmart Returns confirming… Read more

return and refund within 5 business days. 21 days later and no refund despite following up on 3 occasions. I have now had to resort to lodging a dispute through my bank. I feel this has taken up far too much of my time unnecessarily with no result. My view is if Kmart and Target aren't able to process cross store order issues then they should keep these transactions separate.

Kmart
Kmart    

We’re really sorry to hear about your experience and… Read more

Mary
Mary4 posts
  Online Store

Anko microwave stopped working outside of warranty period. Its been almost 5 years so yes some may view this as a reasonable amount of usage given I only paid $48. However, many others have had more years of usage. Its a piece of rubbish that is going to landfill and Ill be buying a better known brand instead. Contacted their online customer… Read more

service and they brushed off my enquiry and said I have to contact the supplier and that their details are in the product manual. Then ended the conversation.

Kmart
Kmart    

We’re really sorry to hear about your experience and… Read more

Recent reviews

Shez
ShezVIC4 posts
  Verified Online Store

I bought a Marketplace product that had serious assembly issues and simply needed some technical clarification from the seller. What I discovered is that there appears to be no practical way to contact a Marketplace seller directly after purchase. Instead, you're forced through Kmart's general customer service system. The live chat just kept… Read more

cycling through the same irrelevant options, the online enquiry form was no better, and the phone system sent me around in circles before I finally chose the closest option just to speak to someone.

The problem is that your detailed question doesn't actually reach the seller. Mine was reduced to a generic request for assembly instructions, so the seller simply sent back the same single-page diagram that came in the box. None of the technical questions I'd spent forty minutes trying to ask were ever answered because they were never passed on.

Even after that, I still couldn't communicate directly with the seller. Every reply has to go back through Kmart again, meaning your questions continue to be filtered through a third party who knows nothing about the product.

I was also disappointed to find that I couldn't locate any way to leave a review for the Guardian Marketplace product I purchased. I searched numerous Guardian listings while logged into my Kmart account and couldn't find a review facility.

Marketplace retailers should provide two basic things: a simple way to contact the seller after purchase when you need technical help, and a transparent review system so customers can make informed decisions. Based on my experience, Kmart Marketplace fails on both.

I'm sure I'll still buy from Kmart, but after this experience I'll think very carefully before buying another Marketplace product through its website.

Kmart
Kmart    

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PMC
PMCQLD21 posts
  Verified Online Store

I bought some underwear online from this store at the end of May. When I opened the package both sets of were different styles. I took one set back that WAS NOT of the SAME STYLE and unsuitable. At the a SERVICE COUNTER I was issue a REFUND for $12. Later I recieved an email, telling me the REFUND had not been successful. And K-Mart needed my… Read more

credit card details to issue said REFUND There was a number to ring, which I rang, which hung up on me. I tried ANOTHER number, which connected, where I was told by a woman, that THE REFUND had gone thru. I asked, 'Why did I get this email?'. She said, hold on, I'll double check. And she would email me back. When she did, it was in fact TRUE, the REFUND HAD NOT GONE THRU. Once again, K Mart were asking me for my credit card details. When in fact, the issue was at K Marts end & their bank. I have had several emails since, asking for my same information. I asked them to give me a $12 gift card. They say they can't, because 'no money changed hands'. I told them to STOP emailing them until I contact them again. Meantime, I've contacted the ACCC, for whatever use they are. I can't believe the extremely Bad Service I've had from K Mart. I honestly thought they were better then this. Turns out; I was wrong. I'm NOT giving them my CREDIT CARD DETAILS As the ERROR IS THEIR END. And I demand COMPENSATION.

Kmart
Kmart    

We’re really sorry to hear about your experience and… Read more (+4 replies)

Carly
CarlyNSW6 posts
  Online Store

I ordered 3 pieces of furniture online. I only received one. The tracking said that 3 were sent. I still have not received the other 2. I contacted the online customer service chat and ended up speaking to someone in a call centre overseas who was no help, they could not even give me a tracking number. I then called the customer service… Read more

line and spoke to an overseas call centre who after an half an hour could not tell me anything at all. I asked to speak to someone higher up who could maybe able to give me information. I was told no one would be available until the morning. It was 4pm on a Friday afternoon in Australia. They should have managers or supervisors on. I got hung up on twice when I called back. I ended up calling the local Kmart and explained the situation and asked for help. They were able to track down the courier tracking number, and get in touch with the distribution centre for help. They distribution centre would not call me, they emailed me and said it was still within the window. Frustrated with this I called the courier and they told me the only received 1 item not 3. I have gone round and round in circles with emails that take 2-3 days to be replied. No one will call me. They act like its a top secret business not retail shopping. I ended up getting an email to say my order was deemed lost and they will refund me my money. I asked for the items to be sent again. I never got a reply. Its terrible service.

Kmart
Kmart    

We’re really sorry to hear about your experience and… Read more (+1 reply)

Kaushal
Kaushal
  Online Store

Very disappointed with the coffee table sold by Kamprads Oikos 1943. The quality is terrible, feels cheap, and doesn’t match the photos. Don’t waste your money.

Kmart
Kmart    

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