Kmart Anko Classic Roaster with Rack
Verified1 review
The quality of this Kmart Baking Tray is terrible, the coating deteriorated and came off within a year. I am extremely disappointed, and would not recommend this product. It also poses a health and safety risk as the coating is most likely ending up in the food and being ingested. I believe it should be recalled. I contacted Kmart about this product. In several back and forth emails I asked multiple times about any health risks from ingesting this coating, but they never answered the question and dodged it. So I'm a bit worried. I also asked about getting a refund and they said it would be up to the store manager's discretion. I don't have time to muck around going back to the store, so in the bin it goes - adding to the growing pile of Kmart Anko trash.
In the photo attached, which shows 2 trays, the top tray is a different brand that is years older and has had similar usage. It doesn't show any of the deterioration the Kmart tray does, so this is obviously a product failure. The Kmart tray is only 10 months old and has been used 15-20 times.
I strongly suggest anyone considering this tray should stay away and buy something else.
[Kmart Email reference CRN: 30318648]
UPDATE: Kmart reached out and asked for further details, which I provided. However, I’m still yet to receive any response regarding the health and safety of this product.
They offered a $19 refund for the baking tray, and I provided my bank details. I was told the refund had been sent for processing on 12 February.
It’s now 31 March, and I still haven’t received the refund.
I’ve sent two follow-up emails since then and have been ignored.
It's extremely disappointing for a company to treat its customers this way.
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We’re really sorry to hear about this and are concerned by what you’ve described, particularly around the potential health and safety risks. This isn’t the experience we want for our customers. We’ll ensure this feedback and your reference number are passed on to our team so they can look into this further and respond to you directly. Thank you for taking the time to raise this with us.