Kmart Anko Portable Charger 8000mAh Questions & Answers

We are sorry about this, would you be able to share more information here: external link  or call us on 1800 124 125 so our team can assist further.

Mine goes to 100% eventually.

Thank you

Would you be able to share more information here: external link  or call us on 1800 124 125 so our team can assist further.

Maybe a phone setting? Mine has an option to only charge to 85% to extend the battery life, but it applies to both slow and fast charge. But there can be different charging management for fast and for slow charging. Can you try it on a friend's phone to see if it's the portable charger that is faulty or not?

Thank you for sharing your concerns and query Kaylee. The team via; external link  can help look into product information further for you. Thank you.

Hi. I have the 15000 mah and it shows on the screen that it’s charging, but it stays on 0%. I’ve only used it about 4 times. What can I do? I’ve lost the invoice.

Hi Kathy, press and hold the button the the top Right-hand side. Same to turn off again.

Thanks Neil

How do you know when it is charged

Would you be able to share more information here: external link  or call us on 1800 124 125 so our team can assist further.

Hi Benjamin, this sounds like the charger may be broken if this has happened since it was damaged - how long ago was it purchased?

No it doesn't, although there is a sticker over the display to imitate it being on, by showing what the numbers will look like. You remove that before use.

Hi Marlene, please share more information here: external link  or call us on 1800 124 125 so our team can assist further.

All fine now. Managed to get it to charge - Thank you

Won't chargey phone* and is on full charge

We are sorry about this, would you be able to share more information here: external link  or call us on 1800 124 125 so our team can assist further.

If it only happens for a few seconds when you first connect to it, it is just a normal quirk. Mine does that too.

Hi Harmel, as this product's battery capacity provides up to 250% recharge based on iPhone 7, it may show over 100% to reflect this. Hope this helps!

this occurs while trying to charge the portable charger which shows it’s at 9% before plugging it in and then when i plug it in it just keeps flashing 188% and doesn’t stop

There's a small button on the rhs of the unit that you press and hold for a second. Press again to turn it off. If you short press it, it will show you how much charge is left.

Here's the cord you need. They are common, USB A to USB micro B. external link 

The unit comes with a short USB A to USB B cord. Plug the small end into the side of the battery unit and the larger end into any USB charger unit. There is usually a USB outlet on a laptop if you don't have a charger unit for your phone (but wouldn't you? Perhaps you are using cordless phone charging? But even that should have a USB outlet too ).

Not sure what the question is.... but the "58%" that shows initially is just the display waking up and isn't a true charge amount. You'll see it again when you connect it again. So it was probably low on charge being new and took a while to charge fully. The alternative is to design them to charge quicker, which makes batteries get hot and not last as long; so the long charge time is actually a good thing. It is not the sort of device that you would always need in a hurry, so having it be able hold its charge for when you do need it, is great. It should give you two phone recharges for one charge of the device. (Therefore allowing it to take twice as long as one phone charge is only fair.) (Fast-charge, heated battery ---> fast-discharge, poor condition battery.)

If that turns out not to be the case, then you'd better take it back as a faulty unit. (I don't work for Kmart or anyone; I just like things to work.)

Thanks for the reply. Wasn't a question as such, rather a comment on the apparent slowness of the charging operation. I'm not against the thing taking a fair while to get a full charge up -- obviously, it's safer if it does and better overall for its long-term use. Maybe it takes a while to "condition" the battery, as they used to say a while back. It being brand new, I'm prepared to give it a fair go to see how it performs. I like the numeric display, which shows how it's going, both getting a charge and outputting a charge. I started her up this morning and the number showed 70%. I'm now charging an MP3 player from scratch. See how it goes. Watch this space.

More ... used the charger a few times now on various electronic things. It seems to take a little more time to do its job, although, if it does do it, what's the matter with that? Happy with it. I've also bought its big brother, the 15,000mAh charger., which is being charged as we speak. Hope that one is just as good.

Is your portable charger the same is the one this review is about (Anko 8000mAh)? If so, the cord is a standard USB A to USB micro (not USB C - which is the newer standard USB charging cord being used now).

They are still pretty common and your phone probably came with one, as does the Portable Charger. $2.99 at OfficeWorks for example: external link 

Notice that the sides are tapered in, whereas a Type C is oval shaped. If your device uses a Type C input, you can buy a small micro- to- C adaptor cheaply too for when you are charging your device.

The large end goes into the charger and the small end into the phone to recharge the phone, then reverse that to recharge the charger... ie small end into the side of the charger and the large end into a mains powered USB charger. I hope that helps.

It does sound faulty. Have you checked that it doesn't have a display sticker still attached to the screen. It is put there so it looks more alive when looked at in the shop. (Just a possibility, especially if 50% is there all the time.) Otherwise it must be faulty.

LOL, that's exactly what my son said! It didn't look like it, but when I checked more closely it was a sticker! It looks incredibly realistic, with the numbers appearing exactly as they do on the screen. Made me feel extremely silly :-( but glad to know that the device is not faulty.

Thank you this has helped me also!

I think you may be right. Mine increases the number as it charges. Another possibility... is it a sticker that has been placed over the screen for sales display purposes? I bought mine ages ago so I can't remember for sure, but I think I had to remove something.

Thank you very much for your reply, but there weren't any any stickers. I have just thought to try a different cord to charge it, but maybe back to KMart is the answer.

It can only be a faulty switch. Press and a short hold, turns mine on and off.

I have the same issue! Have you worked out how to fix it?

Sadly no. I took it back to Kmart (without receipt). I explained my problem. Got a store credit and bought a replacement.

The exact same thing happened to mine just this weekend. I have only used it twice!

Are you connecting it to the charger via the small USB connection on the side of the unit? The cord is reversed to when you use it to charge another device via the larger USB outlets on the top. Check that the charger and cord can charge something else, such as your phone ok. If that works ok, then your unit must be faulty & needs returning. You could also try using another phone charging cord between the charger and the power bank of you haven't tried that already.