Kogan Agora KALED32SMTZC (32") Questions & Answers
VerifiedMPN: KALED32SMTZC
Ok so none of the apps work. So I was ok I will try using Stan and Netflix through my browser and it does not allow me to. I have updated the firm ware and I have even done a full reboot. What’s the point of having a smart TV if I can’t stream anything. Extremely disappointed. Can anyone assist as to how the heck I can stream anything?
I'm trying to system update my tv but keep getting a :-1 error. i tried the download firmware update to a usb and update by turning off and pressing the volume up button with no luck. how do i update my tv?
Do you now how to stream anything? I feel I can only use it as a normal TV
The side panel where the buttons are, seems to be broken. The buttons randomly go off causing very discomfort while viewing. The Menu and Input comes and goes continuously. Is there any fix to this?
Hi, I am getting only bottom half of the picture on the screen. i.e. upper half is black and in lower half only half cut picture appears. Is this a software problem, or hardware? Any Suggestions to fix it? Or shall I throw this TV out?
I had to unplug then restart my tv and now I cannot get a full picture, change channels or switch the tv off using the remote. Please help!
I cannot get a full screen picture or change channels
Dont upgrade your firmware, i just did mine, and now im stuck with the picture upside down >.<
TV freezes after 60 seconds. Kogan Flash screen takes 16 seconds, loading Screen another 16 seconds leaving just 28 seconds to scroll through "Settings" (very slow response) to get to Reset. Never able to make it before it freezes. Also manual controls including Power Switch on rear do not seem to work at all. Would a Firmware Upgrade be of any help? Try to get it going for a friend.
For some reason most apps don’t work? I’ve done a rest and tried several times to do a firmware update but always get an error. What can I do in this situation please?
yup been there done all that..I had to send my telly back and it was found to be faulty, you'll need to contact Kogan help desk via email and they will assist you with all that. in case you're not aware it can be a lengthy wait for someone to reply. I found the ppl at the help desk very helpful, understanding and patient...good luck with it all
Thanks for your help :)
How to change from Home Screen to Full viewing screen ?
To enter DTV input from the preview on the home screen, use the remote to highlight the preview (it will have get a blue border when highlighted) and press OK. We have a Help article here you can view: external link
For any other questions or concerns, you can contact our Support team as well on 1300 304 292 or by submitting an online inquiry here: external link
Using the arrow keys inside the grey ring on the remote (around the Ok/Rec List key) to move the white highlighting box on the screen to the TV picture and then press OK. The help article quoted in the Kogan reply did not help me. I needed a teenager!
Hi
I cant seem to watch iview or install the iview app on my KALED32SMTZC TV. any ideas?
Hi, Thank you for your question. To install the app, you'll simply need to use the Play Store and search for ABC iview. The green button toggles the virtual mouse on and off, which makes navigating easier.
While we can't guarantee compatibility with all third-party apps, we encourage you to get in contact with our Support team so we can do our best to assist.
You can call us on 1300 304 292 or submit an online inquiry here: external link
What the heck is going on here, iv purchased the same model today, so many baadd reviews, I really hope this doesn't happen, I mean I'm on the pension and 600+$ is a lot of money, if this poor why are they still selling bogy stuff? ?kogan I realy hope that everything is working fine, I'll be on TV! !!!
I have just purchased a Kogan 32inch smart TV, it is connected to WIFI, the browser works as does my Apple TV through there however every app including you tube/ ABC Kids/ all say check your internet connection and try again, I have done this and all Conmected fine.
I have only had this for a few days all these apps worked the first time around but now I have This error, please help - I don't know what to do really frustrated...
Thank you
Hi Beth, Thank you for getting in touch, and we're sorry to hear you're experiencing this issue. Please try a factory reset, this is under Settings and then under Reset and backup. If this doesn't resolve it, a firmware upgrade or reinstallation will resolve the vast majority of software issues (please ensure your TV model is KALED32SMTZC): external link
We encourage you as well to contact our Support team so we can best advise and resolve the situation if any issues persist.
You can call us on 1300 304 292 or submit an online inquiry here: external link
not an answer, but a show of support.I have just bought the KALED32SMTZD and it is a pain in ***. The youtube app worked when the TV was first set up last weekend, now it says "no connection, retry".
Hi i bought the 32 inch smart tv agora and it wont tune into dtv when i press dtv it just clicks it. Any ideas?
Hi Sue, Thank you for your question, there are a couple of reasons signal might not come through. Please have a read of the following help article: external link If you have any further issues, the best course of action is to contact our Support team, you can call us on 1300 304 292 or submit an online inquiry here: external link
I bought this tv with the idea that it's a smart tv. I'm not able to watch catch up TV. Why?
Hi, Thank you for your question, we're sorry to hear that you're having issues with certain applications on your Smart TV. Unfortunately, some streaming services are not available due to device restrictions by publishers.
We are constantly looking to improve the functionality of our models and we hope to have this available on future models.
I have just received my Agora 32 Smart TV (KALED32SMTZC) and whilst I can get to the Netflix site and open it - the TV refuses to play the movie when Play is selected. Kogan promises on this site that Netflix works with this TV -(although your customers are inferring it does not) why can't I play the movies?
Sorry mate...In my opinion Kogan is misleading you...Netflix does NOT work properly with this TV. I also found out the hard way...a truly awful television.
Hi Terry, Thanks for your question! Your TV is certainly Netflix compatible. You can find a short video which should assist you with navigating Netflix on your TV below: external link We also recommend using a wireless keyboard and/or mouse to help navigate the application more easily.
If you require any further assistance at all, please don't hesitate to get in touch with our team on 1300 304 292 or at the following link:
external link
I got this tv yesterday, I'm not overly thrilled with it. I have worked out that you can press the green button on your remote to activate an onscreen mouse, when it hovers over your selection press "ok/rec list" on your remote. That may fix your problem. I'm still trying to find a sleep timer function, and am a bit unhappy that I can scroll sideways through Netflix but not down...
My wifi wont connect, it says authentication problem each time, I'm sure the password is right and I've tried another wifi network, any help would be great thanks!
Hi Dave, Thanks for your question! More often than not, authentication errors are the result of an incorrect password being entered. Be sure to triple check that the password is correct and always keep in mind that the password will also be case sensitive.
There have been cases where some special characters (e.g * # $ & etc.) cause issues when trying to connect to a wifi network. If your password contains any such characters, try changing your password to exclude them and see if that resolves the issue.
If the problem is ongoing, please contact our Support team on 1300 304 292 or at the following link for further assistance:
external link
I've connected my tv to my wifi but when i try and use Google play it says theres a problem
connecting to google please try again later... any solution?
Hi Caity, Thanks for your question! You may need to perform a reset of the TV. Also, double check whether the internet is working with any other applications at all. We're always available to help you if you're having trouble getting set up and can be contacted on 1300 304 292 or at the following link:
external link
When I got to load a page on the browser, the page almost loads then it changes to a loading video screen & freezes. The TV is a day old. Any help?
Contact the Kogan help desk for help. Good luck!
Hi, Thanks for your question! Have you established a connection to your home network before attempting to use the internet? You can connect to Wifi by going through Apps > Settings > Wireless & Networks. From there, select your wifi network, enter your password and you should be good to go.
If you need help setting up at all, please don't hesitate to contact us on 1300 304 292 or at the following link:
external link
Two questions: 1. Has anyone got a problem playing shows on 9Now? The stupid adverts play but none of the shows stream. I get an error saying 'problem with playing the video, try again.' Is there a software upgrade that fixes this?
2. When the TV has been on for a while the browser crashes and you have to manually switch the tv off and on from the switch, is there a fix for this?
Hello, if there is a software or firmware solution it is a return to base situation. Get KOGAN to take it back and fix it under warranty, but don't expect too much and be prepared to waste a lot of time in "chats" and sending e-mails to no effect. Perhaps we should consider al class action against KOGAN.
How do I get back to the auto search after the initial start?
I would like to be able to assist however I have given up on getting any meaningful responses from KOGAN Tech or Warranty response staff. I have had three KOGAN TVs and they have all been most unsatisfactory as has been responses from customer support staff.
Hi, Thanks for your question. If you're wanting to tune the channels, you'll need to do this in DTV mode. You can reach DTV using the input button or highlighting the TV window on the home screen and pressing select.
Once in DTV mode, you can press Menu > Program > Auto search.
If you require any further assistance at all, please don't hesitate to contact our Support team.
We can be contacted on 1300 304 292 or at the following link:
external link
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