Kogan Agora KALED39SMTWAA (39") Questions & Answers

Honestly, it sound pretty complicated to me, why don't you try talking to the amazing guys at the store where you bought it (they are always my "go to") they may be able to help, sorry and good luck

I bought the tv via Kogan online.

All other devices such as Apple TV, satellite receiver and DVD player connected to the Bose HDMI work fine. Their audio was able to send to the Bose. Except the Kogan TV doesn't

Hi Ben, thank you for your question. Unfortunately, this model of TV is not ARC compatible, so it is not possible to pass your TV's audio to your Home Theatre system via the HDMI connection. Looking at the home theatre you're using, you should be able to connect the TV's 'Coaxial' output to it, although you will need to access your TV's Sound menu and activate the TV's SPDIF mode.

For further technical assistance, please contact our Help Desk here: external link 

After some Googling, it appears your universal remote doesn't support that model of tv. I'm not sure if this link is to the direct result I got but the site ahould still help. First Google search was "7110 universal remote codes" then I put your tv model into the device search on the page.

external link 

Hope it helps!

Hey Raul, contact Kogan as they have replacement remotes on their site. Mine broke and they no longer had them in stock so i got a Logitech harmony remote which runs several devices. You just need to check that the remote supports the TV before you purchase it

Cheers

I believe that there is an app you can download specifically for Kogan? Im not sure whether there are other remotes that are compatible.

Thanks for the advised mate?

Cheers

Hi Bailey, There isn't an update for this model TV, was there an issue you were facing or a functionality you were hoping would be available in an update? If there's an issue at all, we would recommend you contact our Support team, you can call us on 1300 304 292 or submit an online inquiry here: external link 

Alternatively, if you'd like to get in touch via private message with your order number we can arrange a customer care team member to get in touch.

Hi Mandi,

Thanks for your question!

Please contact our friendly support team for assistance.

We can be contacted on 1300 304 292 or at the following link:

external link 

Hi, sounds similar to the issue I experienced and was able to fix after contacting Kogan # 1300 304 292. You'll need to download the firmware files to a USB which you then allow your tv to download. Just follow the instructions and you should be up and running like new. Good luck!

Hi, sounds similar to the issue I experienced and was able to fix after contacting Kogan # 1300 304 292. You'll need to download the firmware files to a USB which you then allow your tv to download. Just follow the instructions and you should be up and running like new. Good luck!

Do you have the link for the firmware as i cant find it

Hi,

Thanks for your question!

Please contact our Support team who will be able to assist you further with your TV.

We can be contacted on 1300 304 292 or at the following link:

external link