1,733 reviews
Notice to Reviewers: As of October 20th, 2021, Laithwaite's Wine People has rebranded to Laithwaites.
Always good wine and 100% guaranteed. Once they shipped a white wine when I ordered red. I cslled them, they gave me two bottles of excellent red at no charge plus they let me keep the bottle of white. That is excellent service and they also deliver promptly
I recently had an issue with a delivery that was damaged enroute, prior to reaching me. Unfortunately the handling of it’s return to Lathwaites was poorly handled by their courier, which resulted in an unnecessary delay. Once I spoke to Lathwaites customer service team, a replacement carton of wine was immediately dispatched by express courier to minimise any further delays and this was greatly appreciated.
Reviews with attachments
Fantastic experience with Laithwaites Wines. An excellent selection of high-quality wines, clear tasting notes, and great value. Delivery was fast and well packaged, and customer service was friendly and knowledgeable. I’ve discovered some brilliant wines I wouldn’t have found elsewhere. Highly recommended. You are in control of ordering as well. Show reply
I am a long-time wine lover and have been a member of many cellar doors and mixed wine sellers over the years.. I have had some hit and miss experiences, I have to say. There was usually 3 to 5 bottles in a case of 12 that I didn’t like. But with Laithwaites, every single bottle is top quality! The taste and character of the wines they select for… Read more
me are always spot on. They are well structured examples of the grape varieties represented and each box contains an excellent range of expertly crafted, sumptuous and delightful wines. I am a huge fan and have cancelled all my other wine subscriptions as there’s no need for anything else. Thank you!
OMW! Laithwaites said "then Portugal for the mighty Aluado Alicante Bouchet - with its amazing SEVEN Golds!" Part of the recent European Classics offering. What a wine, smooth, a lovely body with "legs" and subtle flavours notably cherry and hints of spice. So drinkable by itself ane will make a superb pairing with red meat, ironically even a simple Italian bolognese. I cannot rave enough about this wine. Show details · 1
Happy Little Vegemite – Regular happy customer for my delicious Barossa Valley reds for years. Recent order = my favourite “Black Pigs R” were replaced with other wines without authorisation. Contacted customer service just to express - I was a little disappointed. Promt reply indicated the BP’s are being shipped free PLUS 2 extras to enjoy! ‘Happy Little Vegemite’ Show reply
Laithwaites Wines – Wines are of good quality, value for money, always good deals with extras to be had. I use other online wine companies also but Laithwaites is consistently good. I've ordered many dozens from them. Show reply
I bought a case of wine on special online for $94 for 12 bottles. 2 months later, PayPal took $227.89 from my account to pay for wine I didn’t order. I looked up the Wine Company seller and saw Laithwaites had me on a 2 month subscription that I didn’t know I’d signed up for. I contacted Laithwaites and they were very quick to refund the cost of… Read more
the case of wine and arrange for pickup with Aramax. Please read the fine print if buying wine on special.
The Iron Maiden addition was made to look like the bottle itself had the special graphics. However it's just a paper wrap. Complete cop out. Very disappointing and misleading.
Latest follow-ups
Laithwaites are a pleasure to deal with. Always helpful with an easy website to navigate. Love the special offers. Excellent prompt service and quick delivery and the wines as always are exceptional Show reply
Follow-up · Our favourite wines are Cabernet Sauvignon and Shiraz but we also like some of the white wines on offer. There is a wide choice of varieties for all to enjoy
I love the wine and ease on ordering, however unsatisified they can't deliver to an APO safety box. There seems no method of stating not to leave the delivery at my address if I am not at home. Wine is not a safe order to leave at my home unattended. Show 4 replies
Follow-up · I have been unable tp specify in delivery instructions not to leave my delivery if I am not home. I would like to know where I can collect it from if I am not at home.
Wines have been excellent quality for the price. However I have complained several times that the delivery company leaves the wine in the sun but they still do it. Show reply
Follow-up · The first courier left the wine on a garden bench at the front of the house in the sun. They could have left the wine under the front deck in the shade which was only 3 meters away. I complained and Laithwaites changed the courier for me. The second courier left the wine on the front steps in the sun and the shady location was 2 steps away,
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Positive reviews
Had this company referred to me and I've been so chuffed with their product offers (love the red wine selections) and their service. Really don't buy my red's anywhere else anymore. Show reply
They were remarkably efficient when the transport damaged the carton and had to be returned to the depot. We also had issues with our online order and accidentally doubled our monthly order and they were very quick at returning our over payment. money and Show reply
I have bought many wines from Laithwaites and they are always good, well priced and arrive in a very short time despite the fact that i live in a rural area. The advertising is accurate with many attractive deals on offer; the website is easy to use and on the rare occasion when I have needed help, the customer service representatives have been great. I would definitely recommend. Show reply
Negative reviews
Generally good but am not and will not be influenced by signing up to getting regular shipments or sign up to the freight discount. I will only purchase wines that I like and when I want them.
Thanks for the feedback Robert, our wine club is an… Read more
To my taste I found the last shipment I received from Laithwaites to be not good apart from ‘ The Black Pig ‘ red wine which I gave 4/5 rating. To that end, I will not be buying from them again.
Hi Col, we're so sorry to hear about this experience.… Read more
Delivery is useless!! Using Aramex, their customer service is rude and delivery time is useless!! My parcel was received in Aramex Perth depot on 27th of February and to deliver it to me was planned on the 9th of March!! Sitting on it for nearly two weeks!!! Uselesssss!!!!! No appologies None I cancelled and asked for refund! They can drink my wine, I buy from elsewhere from now on and never to see Laithwaites and Aramex again!!
Hi there, I am very sorry to hear about your negative… Read more
Recent reviews
The Red Wine Special bundle has been fabulous. I had ordered one previously and it was so good this time I orderered 2. The wines have been excellent and the service from Laithwaites has been great. Would highly recommend Show reply
I began using Laithwaites about ten years ago. I've been very impressed by their very wide range of products and the very reasonable prices. I find lowly-priced items to be very acceptable so will soon move up the scale. I don't drink enough to need more than about four cases of a dozen in a year. Show reply
They offer a good selection of wines and a good price. When I had an mistake in my delivery it was fixed immediately without any problem. Excellent company to deal with. Show reply
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My experience with Laithwaites has been excellent. We’ve enjoyed every wine we’ve purchased and discovered new favourites along the way. The customer service has been great, the prices are good, and delivery has always been easy. Highly recommend. Show reply
Good value for money, and nice curation. I will try wines I normally wouldn't and haven't been disappointed. Remember the shipping cost needs to be considered unless you sign up to a plan, which they push. I find the site navigation and printed catalogue system a little confusing compared to competitors. Show reply
Excellent reds! Very reasonable prices and always delivered soo quickly! Really love Laithwaites and would recommend them to anyone who loves a good well priced bottle of wine! Show 2 replies
Laithwaite are very professional to deal with. They bend over backwards to accommodate your needs and I also find them very generous. Absolutely the best wine people I have dealt with. Show reply
Very easy way to access delightful wine straight to my door. They always provide great tasting wines. I look forward to trying their range every time. The selection is always interesting and sourced from many different locations giving me an opportunity to venture further than I would when purchasing at my local. Show reply
Excellent Quality Wine. Super fast Post. Great Prices. I have only tried some Fantastic Red Wines, but if the quality is anything to go by, I am sure the white wine will be just as wonderful. Show reply
Laithwaites are great. They generally have quality wines at very good prices.... and their customer service is excellent. I would highly recommend trying them out. Show reply
If you're a wine lover, then Laithwaites is the perfect partner whether you get a regular delivery or just prefer to shop for specific wines. prices are competitive with plenty of deals on offer to members. I've discovered a dozen or more favourites but I still enjoy trying new labels. There are a lot of labels on offer that you won't find in… Read more · 1
the big retail outlets but now and then you'll find a big name at a great price. Their reps are friendly and give good wine advice as well.
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Sorry to hear you were disappointed Andrew. The wrap… Read more