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Laithwaites
4.4 from 1,213 reviews · View Statistics
Listing monitored by Laithwaites

Reviews

  • Product Quality
    4.6 (723)
  • Return Claim MadeYes (15) · No (796)
  • Customer Service
    4.5 (622)
  • Shipping
    4.4 (591)
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Wal M
Wal MCentral West, NSW
  • Verified

Distribution of product

published

I am impressed by the product Laithwaites have delivered so far - albeit two weeks from order. My second order placed 4 weeks ago hasn't turned up and can't be found. If this is the pattern for a product that has to travel 130klms I won't be ordering another.

Product Quality
5/5
Customer Service
1/5
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MR T
MR TSouth East Queensland, QLD
  • 5 reviews
  • 6 likes
  • Verified

Amazing Wine and Service

published

I wanted a nice selection of red wines with no hassle and quick delivery. This is exactly what I got. Enjoyed every bottle and would I use again - YES 100 %

Product Quality
5/5
Customer Service
5/5
Laithwaites
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Moof
MoofSouth East Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

Great Service

published

Lathwaites has some great specials and is the most prompt online supplier I have ever used. Credit to Aust Post who partner also.

Product Quality
5/5
Customer Service
5/5
Laithwaites
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Happy BrizVegas Couple
Happy BrizVegas CoupleSouth East Queensland, QLD
  • 3 reviews
  • Verified

Not A Wine Connoisseur

published

As the title suggests, we are not wine connoisseurs, but love drinking wine.

The variety and quality of wines has been superb, in both reds and whites.

Our price range is usually in $15-$25 mark.

The team at Laithwaites are always helpful and courteous; And most importantly, unlike some other online cellars, they don't continually harass you.

I'd highly recommend you give them a crack.

Product Quality
5/5
Customer Service
5/5
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  • Verified

Good value

published

Wines are good value for money. Variety is pleasing and happy with the selections. I'm not a big buyer but will continue to purchase when circumstances permit.

Product Quality
4/5
Customer Service
4/5
Laithwaites
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Francis McShane
Francis McShaneSouth-East, TAS
  • Verified

Great product.

published

I find that Laithwaites source a great variety of wines from lesser known wineries providing interesting drinking at reasonable prices.

Product Quality
5/5
Customer Service
5/5
Laithwaites
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Greg Parr
Greg ParrSydney, NSW
  • 4 reviews
  • Verified

Quality Quaff

published

Dry July has been put on hold as this fantastic wine supplier will be delivering me a La Niña of wines this winter. Great service, supply and variety of some top notch vinos.

Product Quality
5/5
Customer Service
5/5
Laithwaites
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Naresh
NareshGreater Melbourne (Inner), VIC
  • 3 reviews
  • Verified

Great wine!!

published

Great wine, efficient service, good communication. Highly recommend Laithwaites. Do yourself a favour and cut out the middle man (bottleshop)

Product Quality
5/5
Customer Service
5/5
Laithwaites
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  • Verified

Prefer phone contact which we haven't had since our last personal wine advisor returned to the UK

published

Difficult to keep track of orders without phone contact. The $10 voucher on our last order did not happen.
We also will be moving shortly to regional victoria and are uncertain what the situation will be regarding delivery etc. We have been clients for many years and at the moment are a little disappointed.

Product Quality
4/5
Customer Service
3/5
Laithwaites
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Yuka
YukaMetropolitan Adelaide, SA
  • Verified

Great selection of wines

published

I have ordered 3 times. Each box had a great selection of local wines. The price is excellent. We will order again.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Laithwaites
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The reviewer stated that an incentive was offered for this review

Joe
JoeMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Great selection of Maclaren Vale Wines

published

Purchased a selection of Loom wines, and all the varieties have left ups wanting more.
No poor quality fillers in the range

Product Quality
5/5
Customer Service
5/5
Laithwaites
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  • Verified

great range of wines

published

Exceptional range of top quality wines, sourced from great and lesser known vinyards and international providers. Regularly offer real specials at hard to resist prices.

Product Quality
5/5
Customer Service
5/5
Laithwaites
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  • Verified

Great service - great products

published

Laithwaites orders have always arrived promptly and quality always good - nice to not have to make the choice of wines myself -

Product Quality
5/5
Customer Service
5/5
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  • Verified

Efficiency shines again.

published

After a good conversation on the phone and placing the order our wine was delivered in less than a week.
Living in a rural/regional area, such competent delivery is very gratefully received. As ever, the contents of the box delight us. Thanks for the great service.

Product Quality
5/5
Customer Service
5/5
Laithwaites
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  • Verified

Quality Service

published

Polite and easy to deal with. Not pushy. I had a problem with delivery which was couriers fault and Laithwaite’s were supportive in getting problem solved.

Product Quality
4/5
Customer Service
4/5
Laithwaites
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Questions & Answers

Frank
Frankasked

When paying by credit/eftpos card, what name will appear on my statement?

cheers

1 answer
Laithwaites
Customer ServiceLaithwaitesSend a private message

Hi Frank,

Your statement will say the payment was made to "LAITHWAITES"

Andrew K.
Andrew K.asked

Why do Laithwaites ignor emails that request they cancel an order, and then charge your credit card, and send orders you have not placed.
They have been requested on several occasions to cancel my membership, and remove all my details, including credit card details from their system.
They have not responded to my letter requesting a refund of the amounts illegally charged, and the suggestion that they can collect the wine that was not ordered.
It looks like the next move is to report the details to the Department of Fair Trading, in all states.
Be careful dealing with Laithwaites, which includes Virgin Wines and Naked Wines.
Andrew K.

1 answer
Laithwaites
Customer ServiceLaithwaitesSend a private message
Patricia
Patriciaasked

Do you have Vidal Pinot Gris in your wine stock?

2 answers
BobMacNeil
BobMacNeil

yes

Laithwaites
Customer ServiceLaithwaitesSend a private message
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