2Laithwaites
4.4

1,484 reviews

PositivevsNegative
88% · 1,307110 · 7%
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Return Claim MadeYes · No
Product Quality
4.6
Customer Service
4.5
Shipping
4.4

Notice to Reviewers: As of October 20th, 2021, Laithwaite's Wine People has rebranded to Laithwaites.

Reviews

1,484 reviews
Bill Van Duinen
Bill Van DuinenHunter Region, NSW
  Verified

Great wines

They provide excellent wines at an affordable price with quick delivery. Show details ·  1
Jill
Jill
  Verified

Great service

Good wine and great service. Love the surprises that come with the mixed selections. Show details ·  1
Product Quality
Customer Service
Shipping
Kevin Archer
Kevin Archer
  Verified

Underwhelmed

3 of the 6 wines delivered were average at best.
Product Quality
Customer Service
Shipping
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Karlis Mizens
Karlis Mizens
  Verified

A loyal client

In many years of ordering wines there was only one occasion that the delivery was not satisfactory as delivery was well overdue and it appeared the case had been dropped. On advising Laithwaites they apologised and promised to add three additional bottles in my next order to cover my inconvenience. Unfortunately the additional bottles were never sent and I could not be bothered chasing them.
Overall I have found them to be an efficient operation. Show details ·  1
Product Quality
Customer Service
Shipping
RaymondB
RaymondBSydney Surrounds, NSW5 posts
 

very good

I have received excellent wine selections both red and white I am happy with the service Show details ·  1
Linda soteriou
Linda soteriouPerth, WA
  Verified

Delivery of my purchases

The wine consultant is great and the wine wonderful. However you recently changed delivery in WA to Australia post. I live in a villa in a retirement village and I am villa 15. There are large maps in many places. Everything australia post has delivered has been to the wrong place and takes me ages to find it. Aramax did it right every time!! If Australia post are used in the future I won't order from lairhwaites again Show details ·  1
Product Quality
Customer Service
Shipping
disappointed customer
disappointed customer5 posts
 

Good luck cancelling an order

Cancelling an order, representative was rude and arrogant. Extremely unnecessary
Laithwaites
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Kev
KevSouth East Queensland, QLD3 posts
  Verified

Better than expected

Delivery quicker than promised.
Wine was very good quality. Order process very simple. Show reply
Olga S
Olga SGreater Melbourne (Inner), VIC2 posts
 
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C Moore
C MooreGreater Melbourne (Inner), VIC2 posts
  Verified

Well done

Excellent service and delivery . Kept me updated on delivery and costs Show reply
Mark S
Mark SSydney, NSW4 posts
  Verified

Go to Wine Merchants

Quality wines at affordable prices, prompt shipping and great return policy.....that I've never had to use !! Show details ·  1
Anne Barritt
Anne Barritt
  Verified

Great customer service, excellent range of wines

Peter is always available to give great advice and make the whole ordering process very easy. The wines are good value, and I appreciate the variety on offer, there is always something new to try. Show details ·  1
Product Quality
Customer Service
Shipping
Nicole M.
Nicole M.
  Verified

Great

Fantastic wines and fast delivery will buy from again, very happy Show details ·  1
Anthony
AnthonySydney, NSW
 

Great wines

Lathwaites wines provides a great variety of wines at reasonable cost. Have been purchasing wines for over two years with delivery service no longer than five days. Would highly recommend Lathwaites wines and shall continue to purchase. Show reply
Bob Bokiniec
Bob BokiniecSydney, NSW2 posts
  Verified

Thank you

best wine - not expensive, delivery on time, professional customer service. Show details ·  2

Questions & Answers

Dianne P
Dianne P

Hi I'm looking to buy txiki blanco from the Basque region. Do you have any or can you suggest a source?
Thanks
Dianne

Laithwaites
Laithwaites   DM   
Peter T.
Peter T.

How do I redeem vouchers

Laithwaites
Laithwaites   DM   
Gereon A.
Gereon A.

Dear Laithwaites,

I ordered 2 boxes of super selection mixed + free Kilikanoon Shiraz with order confirmation number o4587561990 (see attached).

I understood them to have 12 bottles + 1 Kilikanoon Shiraz bottle each after paying a total of AU$ 288.76. It turned out that the first box (Australia Post tracking number JRH3696808 as per email) contained 11 bottles + 1 Kilikanoon Shiraz bottle which was delivered on 30 June 2022. The box seemed in order and sealed.

The second delivery contained 12 bottles + 1 Kilikanoon Shiraz bottle (Aus Post tracking number JRH3696808 as per email). The box also seemed in order and sealed.

I checked my downloaded order confirmation and it was indeed 12+1 each (26 bottles in total). What was delivered to me was 24+1 or (25 bottles in total). How can this happen?

I tried to write this in the customer service page of your website, but after clicking 'submit', I was advised that it was 'forbidden request'. There is also something wrong with your customer service page. So, I have to write my complaint all over again.

Kind regards,

Gereon Ardivilla
20 Wavell Road, Port Lincoln, SA 5606

Laithwaites
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Details

CategoryOnline Shops and Wine & Liquor Shops
Offers Free Standard Shipping No
Awards 2022 and 2024
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Contact info for Laithwaites

Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 41105657154

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