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2Laithwaites

Laithwaites

 Verifiedlaithwaites.com.au
2Laithwaites
4.5

1,784 reviews

Positive vs Negative
89%4%7%
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Customer Service
4.5

Notice to Reviewers: As of October 20th, 2021, Laithwaite's Wine People has rebranded to Laithwaites.

1,784 reviews
5 Shaun  · Good quality wines at keen prices with excellent service. I have used them quite a few times
3 Alex Marton  · Happy with the prices / value and delivery speed. Often felt like taking up the return if you don’t like but not worth the trouble.
5 NCP  · Good quality wines at a very competitive price delivered very quickly. What's not to like.
4 Frank Sparks  · Quick delivery, they do what they say they will do and good quality wines.
4 John F.  · Great variety of wines with different flavours. Would recommend tasting them.
5 George Feist  · Hi laithwaits are great and they deliver with in the week,even to our island in QLD
Dennis Hancock
Dennis Hancock
  Verified

Andrew regularly calls with his recommendations and usually special prices, which have always been very good. I therefore don't hesitate to accept the recommendations and submit an order. Show reply

Ask the reviewer
Gail Y
Gail Y2 posts
  Verified

Good quality wine for reasonable prices. Easy to order and delivery doesn't take long even for country NSW. You can make use of wine advisor if needed. Their focus seems to be weighted to reds rather than whites, but this might just reflect that is where there is greater stock available and therefore where they can give deeper discounts. Very… Read more ·  1

large range of wine, both Australian and international and there are easy to use sort mechanisms if you are looking for something from a particular region or a particular style of wine.

Janifer
Janifer2 posts
  Verified

The wines are excellent value, good quality. Laithwaites takes me out of my comfort zone and gets me to try new wines and new regions. Delivery is always prompt. Show reply

Reviews with attachments

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Robert M.
Robert M.NSW3 posts
  Verified

Fantastic experience with Laithwaites Wines. An excellent selection of high-quality wines, clear tasting notes, and great value. Delivery was fast and well packaged, and customer service was friendly and knowledgeable. I’ve discovered some brilliant wines I wouldn’t have found elsewhere. Highly recommended. You are in control of ordering as well. Show reply

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ANNE B.
ANNE B.NSW
  Verified

I am a long-time wine lover and have been a member of many cellar doors and mixed wine sellers over the years.. I have had some hit and miss experiences, I have to say. There was usually 3 to 5 bottles in a case of 12 that I didn’t like. But with Laithwaites, every single bottle is top quality! The taste and character of the wines they select for… Read more

me are always spot on. They are well structured examples of the grape varieties represented and each box contains an excellent range of expertly crafted, sumptuous and delightful wines. I am a huge fan and have cancelled all my other wine subscriptions as there’s no need for anything else. Thank you!

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P-J R.
P-J R.QLD5 posts
  Verified

OMW! Laithwaites said "then Portugal for the mighty Aluado Alicante Bouchet - with its amazing SEVEN Golds!" Part of the recent European Classics offering. What a wine, smooth, a lovely body with "legs" and subtle flavours notably cherry and hints of spice. So drinkable by itself ane will make a superb pairing with red meat, ironically even a simple Italian bolognese. I cannot rave enough about this wine. Show details ·  1

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Swimmer
SwimmerNSW25 posts
 

Happy Little Vegemite – Regular happy customer for my delicious Barossa Valley reds for years. Recent order = my favourite “Black Pigs R” were replaced with other wines without authorisation. Contacted customer service just to express - I was a little disappointed. Promt reply indicated the BP’s are being shipped free PLUS 2 extras to enjoy! ‘Happy Little Vegemite’ Show reply

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Leigh
LeighQLD3 posts
  Verified

Laithwaites Wines – Wines are of good quality, value for money, always good deals with extras to be had. I use other online wine companies also but Laithwaites is consistently good. I've ordered many dozens from them. Show reply

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Fay
FayQLD14 posts
 

I bought a case of wine on special online for $94 for 12 bottles. 2 months later, PayPal took $227.89 from my account to pay for wine I didn’t order. I looked up the Wine Company seller and saw Laithwaites had me on a 2 month subscription that I didn’t know I’d signed up for. I contacted Laithwaites and they were very quick to refund the cost of… Read more

the case of wine and arrange for pickup with Aramax. Please read the fine print if buying wine on special.

Fay
Fay   

Follow up review. Aramax kept failing to pick up the case. I had to leave it outside on my doorstep… Read more (+1 reply)

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Andrew
AndrewVIC8 posts
  Verified

The Iron Maiden addition was made to look like the bottle itself had the special graphics. However it's just a paper wrap. Complete cop out. Very disappointing and misleading.

Laithwaites
Laithwaites    

Sorry to hear you were disappointed Andrew. The wrap… Read more

Latest follow-ups

Gordo
GordoSouth Australia14 posts
  Verified

Laithwates deliver great wine at value prices. Delivery is fast, just a few days. The selection of wine available is vast. Ordering is simple. I recommend being a member, not expensive and the cost is rapidly covered by the savings in fee delivery for members. Laithwates is the go to for online wine. Show reply

 Follow-up  · Laithwaites do not disappoint. The wines they select are excellent. Lovely drinking, happy savings.

Wilson Pascua
Wilson PascuaWestern Australia
  Verified

Fabulous wine and affordable.. Good customer and service.. On time delivery. Show reply

 Follow-up  · Delivery was on time and good packaging. Dog Ridge were light, fine and silky. Good combination wth a meat.

Michael Halpin
Michael HalpinNSW2 posts
  Verified

A really good offering of wines at pretty good prices. Have been getting wine from Laithwaite's for a number of years and are rarely disappointed. Delivery is always pretty prompt, and I enjoy the relationship with one of their wine consultants. Show reply

 Follow-up  · The consultant I deal with provides insight into the wines I enjoy (Shiraz mainly) He contacts me at time when there are specials available which has been rewarding. Normally wines arrive within the week of ordering

Positive reviews

gusggl59
gusggl59
  Verified

Laithwaites are the ideal avenue for trying out wines that you don't normally come across in the typical big retailers. Many of them have been reviewed by critics anyway but just don't find their way into the mainstream. If you're looking to find something different then Laithwaites offers so many lesser known labels and often some of the bigger labels can be found at value prices. Give them a try. Show reply

Pagan West
Pagan West
  Verified

Excellent quality wines at a competitive price. Discounts are even available for seniors. Staff are excellent at responding to client requests on the phone and always approachable. Great quality Australian wines and they source wonderful wines from Europe, including Moldova, which has supplied Russian royalty for 100s of years! So, in summary: many interesting and varied wines at good prices. Show reply

Warbster
Warbster4 posts
  Verified

Laithwaites offer a wide variety of quality wine's,sourced from Australian wineries as well as great wine regions from overseas. My preference is reds over whites and although they offer money back if any particular wine does not meet your expectations, I have never had to return a single bottle. The supply of consistently good wine at a great price,as well as free delivery for their "Unlimited" members makes Laithwaites a logical choice. Show reply

Negative reviews

Bruce Reed
Bruce Reed2 posts
  Verified

Laithwaites themselves are great to deal with, but they are badly let down by their "transport partner" Aramex. When the business is totally reliant on deliveries, it is not helpful when the deliveries are not made within stated timeframes and tracking of packages seems fictional. 2 minutes between the package being loaded and then being unable… Read more

to deliver seems very strange; and this was supposedly the second attempt at delivery to an address with 24 hour parcel locker availability.

Laithwaites
Laithwaites    

We’re really sorry to hear about your experience… Read more (+2 replies)

Robert Howsam
Robert Howsam
  Verified

Much of the wine offered is unknown wineries so difficult to get independent assessment of quality and value Many wines seem made especially for Laithwaites and therefore and independent value of wine is not possible so discount prices impossible to collaborate

Laithwaites
Laithwaites    

Thanks for the feedback Robert!

Robert Melani
Robert Melani
  Verified

Generally good but am not and will not be influenced by signing up to getting regular shipments or sign up to the freight discount. I will only purchase wines that I like and when I want them.

Laithwaites
Laithwaites    

Thanks for the feedback Robert, our wine club is an… Read more

Recent reviews

roscoe
roscoeQLD14 posts
 

Easy to use website. Plenty of choice of different wines and varied prices. Some from overseas but mainly Australian wine. Easy to use straight away or to cellar. Would recommend this company..

Divots
DivotsQLD3 posts
  Verified

Outstanding choice of wines. We use our personal wine consultant within Laithwaites and the process is more than simple. Every explained and references to our wine preferences has been excellent. Not quite sure whether our living on the Sunshine Coast affects delivery but that is great as well.

Frederick Hitchen
Frederick Hitchen2 posts
  Verified

Quality service from wine advisor. Packages at times from service organisations are competitively priced. And good value. Laithwaite's own regular packages are, in my view, a liitle overpriced compared to other on-line wine merchants, particularly in recent times where there is an oversupply of wine from most grower regions. Show details

Chris Emson
Chris Emson
  Verified

Always good wine and 100% guaranteed. Once they shipped a white wine when I ordered red. I cslled them, they gave me two bottles of excellent red at no charge plus they let me keep the bottle of white. That is excellent service and they also deliver promptly Show reply

Steve D
Steve DNSW2 posts
  Verified

I recently had an issue with a delivery that was damaged enroute, prior to reaching me. Unfortunately the handling of it’s return to Lathwaites was poorly handled by their courier, which resulted in an unnecessary delay. Once I spoke to Lathwaites customer service team, a replacement carton of wine was immediately dispatched by express courier to minimise any further delays and this was greatly appreciated. Show reply

Happy Customer
Happy CustomerNSW3 posts
  Verified

The Red Wine Special bundle has been fabulous. I had ordered one previously and it was so good this time I orderered 2. The wines have been excellent and the service from Laithwaites has been great. Would highly recommend Show reply

RobynS
RobynS2 posts
 

Had this company referred to me and I've been so chuffed with their product offers (love the red wine selections) and their service. Really don't buy my red's anywhere else anymore. Show reply

Joanna McInnes
Joanna McInnes
  Verified

They were remarkably efficient when the transport damaged the carton and had to be returned to the depot. We also had issues with our online order and accidentally doubled our monthly order and they were very quick at returning our over payment. money and Show reply

Col Y
Col YNSW
  Verified

To my taste I found the last shipment I received from Laithwaites to be not good apart from ‘ The Black Pig ‘ red wine which I gave 4/5 rating. To that end, I will not be buying from them again.

Laithwaites
Laithwaites    

Hi Col, we're so sorry to hear about this experience.… Read more

Lesley
Lesley
  Verified

I have bought many wines from Laithwaites and they are always good, well priced and arrive in a very short time despite the fact that i live in a rural area. The advertising is accurate with many attractive deals on offer; the website is easy to use and on the rare occasion when I have needed help, the customer service representatives have been great. I would definitely recommend. Show reply

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