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Laithwaite's Wine People

Laithwaite's Wine People

4.5 from 596 reviews

new customer

I find the large boxes of fifteen bottles too heavy to lift from my front door to inside the house, maybe limit the number of bottles per box and send two boxes please.

Product Quality
Customer Service
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Surprise package

I had not heard of many of the wines but have enjoyed them all. I have obviously made a note of those that were particularly good, for future reference. The bonus three bottles were very nice.

Product Quality
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A quality alternative

Have access to alternatives that large bottle shops do not, fairly knowledgeable staff. Not always perfect but a welcome alternative with very strong European credentials in sourcing good wines at all prices

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They offer a great service.

Laithwaites offer some great value wines and are very easy to deal with. The wines are something that I would not ordinarily choose, so it’s great that they use their resources to source good products.

Product Quality
Customer Service
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1 comment
Hi Peter, Thank you for taking the time to leave a review. We're very happy to hear that you've been enjoying the wines and the service as well! We pride ourselves on sourcing great quality, boutique wines from smaller, family-run vineyards, many of which you won't find in your local bottle shop. We look forward to to keeping you up to date with more great specials in future! All the best, Laithwaite's Wine People

Great Red selections

I primarily buy heavier reds from all origins including France, Chile and Australia and find the products being offered by Laithwaites of a very high standard. My only problem is that when I find a wine not to my satisfaction, I find it impossible to return it for a credit as is the company's policy

Product Quality
Customer Service
Shipping
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1 comment
Hi Brian, Thank you for taking the time to leave a review. While we're very happy to hear that you've been enjoying the majority of wines that you've received from us, we certainly want to ensure that any issues with the taste or quality of the wine is very quickly resolved. We've just sent you a private message and we look forward to your response. Warmest regards, Laithwaite's Wine People

Wide variety of flavours

Great concept to introduce and support local wines. Offers a good range overall but sets on special are limited; particularly, choosing the type of whites is not allowed which very much limits customers' options.

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1 comment
Hi Val, Thank you for taking the time to leave a review. We're very happy to hear that you've been enjoying the fantastic selections of wine on offer. We will certainly, however, provide feedback to our marketing team about the choice of whites wines. We look forward to keeping you up to date with more great specials. All the best, Laithwaite's Wine People

Great Customer Service and Delivery

I haven't tried the wines as yet - using up my previous order. However they look to be very exciting - looking forward very muc to tasting both the Reds and the Whites.

Customer Service
Shipping
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1 comment
Hi Dorothy, Thank you for your most generous review. We hope that you enjoy the wines that have arrived, and to keeping you up to date with more great specials on offer. All the best, Laithwaite's Wine People

Very good service

Wines are good but they do send a lot of emails. Whilst it means there is always some good bargains, it does fill up the inbox!
They certainly know their stuff about wines and they are very drinkable if a little expensive in comparison to the local shops. Having said that they are quality wines.

Product Quality
Customer Service
Shipping
Return Claim MadeNo
1 comment
Hi Jim, Thank you for taking the time to leave a review. We're absolutely thrilled to hear that you've been enjoying the great selection of wines - a lot of the wines we supply you won't find in bottleshops, and always come from smaller, boutique, family-run wineries. While we like to ensure that every customer is kept up to date with great specials, you're more than welcome to give our customer service team a call to stop them - we do send out catalogues in the post from time to time. All the best, Laithwaite's Wine People

Nice wines, but somewhat overated

Wines have been delivered well on time. Descriptions appear overated but still a little pricey for my tastes. When spending that sort of money, as a pensioner I expect higher quality.

Product Quality
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1 comment
Hi Richard, Thank you for taking the time to leave a review, although we're disappointed to hear that you've not fully enjoyed the wine. We take our wines very seriously and would certainly like to help in ensuring that you receive wines that you enjoy. We've just sent through a private message to have this resolved for you. Warmest regards, Laithwaite's Wine People

Customer service

Had issues with delivery, which was resolved immediately. The customer service lady was extremely helpful and happy. She attended to me straight away and I was super impressed how she turnded the recording of the call off while I gave her my card details. All this and excellent wines.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Rosie, Thank you for taking the time to leave a review. While we're disappointed to hear that you experienced an issue, we're glad that the team worked very hard to quickly and efficiently resolve the issue. We look forward to keeping you up to date with great specials and, of course, great wines. All the best, Laithwaite's Wine People

A wonderful company to do business with

Unfortunately our wine was delivered and we had breakages, it was no problem to the company to replace for us without a court of enquiry. A pleasure to do business with when you have understanding people

Product Quality
Customer Service
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1 comment
Hi Maureen, Thank you for your most generous review. We're very sorry to hear that you experienced the breakages on delivery, although we are glad that our advisors helped to resolve it for you - of course, we want you to receive the wines that you've paid for! We hope that you enjoy the wines and we look forward to keeping you stocked up with more fantastic wines in future! All the best, Laithwaite's Wine People

GOOD choice of reds and whites I'm new to wine and have enjoyed the two red's and the bottle of white.

Nice sharp taste for me as I have just finished radiation treatment cheers I got different tastes on my tongue Instead of a horrible taste I have been getting as a side effect of the radiation treatment cheers regards Darren

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Darren, Thank you for taking the time to leave a review. We're very happy to hear that you've been enjoying our wines once again. We look forward to keeping you up to date with special offers and great wines, and we wish you the best health for the future! All the best, Laithwaite's Wine People

Good quality and value

I appreciate the wide range of wines available for my consideration, especially in mixed dozens from Europe. I am therefore able to get good quality, affordable wines conveniently delivered to my door. My one experience of an incorrect product delivery was followed by a prompt correction of the mistake.

Product Quality
Customer Service
Shipping
Return Claim MadeYes
1 comment
Hi Andrew, Thank you for taking the time to leave a review, and we're incredibly happy to hear that you're enjoying the great range of wines, especially wines from the old world of wine. Our team work very hard to ensure that everything is sent out correctly and efficiently, and if anything were to happy, we always aim to resolve it as quickly as possible. We look forward to keeping your wine rack topped up with more fantastic European wine in future! All the best, Laithwaite's Wine People

Good mix of wines

The variety of choices is good and great specials. Love you can get wines from different regions of the world.
There is always something I am wanting to try and delivery is very reasonable and quick

Product Quality
Customer Service
Shipping
Return Claim MadeNo
1 comment
Hi Robert, Thank you for taking the time to leave a fantastic review. We're very happy to hear that you're enjoying the great range of wines through our special offers. We have worked hard to build up great relationships with wineries here in Australia and all over the world, and always aim to bring the worldly joy of wine delivered easily to your door. We look forward to keeping you up to date in future with more specials! All the best, Laithwaite's Wine People

Easy and Efficient Ordering

Easy and Effective Ordering. Value for money will be in the drinking....???? Seems good value on face value compared to other options. Will try each bottle as time goes by.

Customer Service
Return Claim MadeNo
1 comment
Hi Water Waste, Thank you for taking the time to leave a review. We're very happy to hear that you're satisfied with the ease of ordering wine - we think it should be very simple, which is why we do all the hard work here putting together the offers, and ensuring the wines are sent out efficiently! We hope that you continue to enjoy the wines! Warmest regards, Laithwaite's Wine People

Good Wines

Always enjoy my wines from Laithwaite's. Easy to order and all the work is done for you. Never had a bad bottle and the little extras are good. Keep up the good work.

Product Quality
Customer Service
Shipping
Return Claim MadeNo
1 comment
Hi Mark, Thank you for your most generous review. We're absolutely thrilled to hear that you're enjoying the wines, and the great offers we send out from time to time! We look forward to keeping you stocked up with more great wines future! All the best, Laithwaite's Wine People

Red wine selection

Wine was delivered on time, selection was nicely mixed, tastes of Shiraz so far was superb, i have not had a bottle that was unacceptable , in fact more often than not they exceed expectation and are value for money

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Gerard, Thank you for taking the time to leave a fantastic review! We're absolutely thrilled to hear that you're enjoying the range of wines. Our team work very hard to ensure you receive great value and quality in every bottle you receive, and we also believe that if you didn't enjoy the wine, you shouldn't pay for it! We look forward to keeping you stocked up with more fantastic wines in future. All the best, Laithwaite's Wine People

Good company to deal with!

Initial wine deal was good value. The wines were delivered as advertised. The pricing was attractive and the follow up service was good. I will be happy to deal with Laithwaites again.

Product Quality
Customer Service
Shipping
Return Claim MadeNo
1 comment
Hi Andrew, Thank you for taking the time to leave such a great review. We're absolutely thrilled to hear that you've been enjoying the wines and service our team and our delivery partners have supplied. We look forward to keeping your wine rack topped up in future! All the best, Laithwaite's Wine People

Good source of wines

Quality wines, good price and timely delivery. I will continue to use Laithwaite's as my primary source for wines.

More than happy to recommend them to other buyers of wines. I also like their wine comments which are helpful in deciding what to buy.

Return Claim MadeNo
1 comment
Hi Garry, Thank you for your most generous review, and we're absolutely thrilled to hear that you've been enjoying the great wines, and excellent service our delivery partners have supplied! We're also incredibly grateful for your loyalty and recommendation, and we look forward to keeping your wine rack topped up with more fantastic wines in future. All the best, Laithwaite's Wine People

Very happy with Laithwaites.

Great wines at a most reasonable price delivered to our door.
It just makes so much more sense than traipsing off to the local bottle shop and paying almost twice the price for the same quality.

Return Claim MadeNo
1 comment
Hi David, Thank you for taking the time to leave a review and we're so happy to hear that you've been enjoying the wines, and the easy service of having quality wines at better prices than the bottleshop, delivered conveniently to your door! We look forward to keeping you up to date with great specials and offers in future! All the best, Laithwaite's Wine People

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