Latitude

I cannot speak highly enough of the excellent service. Kept informed, process explained and professional yet kind at all times. Admittedly, successful outcome reinforces my positive experience. Many thanks, Maria

I refinanced my debts, and closed accounts at 4 different institutions on Monday. Three of them were sorted within 15 minutes. By Friday, Latitude are still telling me my funds haven't cleared - even though I paid on Monday and the app says I owe nothing. They are almost impossible to get hold of and the answers I'm receiving on live chat are… Read more

ridiculous. I know the payout figure (after waiting for an email) but can't pay it on the app. And there is no acknowledgement that I've requested closure of the account. Also just got told there's no way to get a transcript of the chat. Never ever again. What an awful company.

Up until today i thought Lattitude was a good company to deal with. They make decisions but wont explain them to the customer. Make assumptions on info they allegedly got from another souce. Never defaulting on payment in my life and a good credit history means nothing.

Awfull service – Absolutely disgusting service the app never works,the interest rate is through the roof,do not go with lattitude ,ypu will be getting ripped off severly

Worst customer service – The WORST company to deal with!! Forever on hold. No customer service on messenger they just tell you to call instead. Then you’re told 5-10 days to fix a problem even if they’ve been dealing with the issue for weeks! Then they cancelled my card with no notice. Great way to go overseas.

Ripp off monthly fees – Just found out Latitude are now charging $10.95. per month even if you have no balance owing. They sneakily attached this last month, have been waiting for a call for 3 weeks. Finally got a call, he stated the charge was notified on my last… Read more

statement in June. I did not owe anything since Feb. Never had a statement since then. I have now paid what I owe in full. I have sent a note to cancel my account. That I've had and used for over 20 years, when it was A G C. Glad not to be ripped off anymore.

We were scammed on our credit card by some scum who purchased products on Amazon. Although Latitude did not accept liabimity, the refunded the money in good faith. This to me shows they have your back in genuine fraud cases. They held their brand in stars.

Modified balance scam. There statements dont reflect the payments that i have made. Called them they say i have payment from 2022 that have been accumulationg interest but i can not see the payments . This is daylight robbery. They should send clear statements consolidated.

I’ve had a latitude credit card for the past 5 months, recently switched over to a larger card with Latitude. It’s been a great option for me to build my credit score, as with no credit history and low income most banks won’t approve you. I started with a $1k card now using a $2k card, got approved for much more, but it’s important to know what… Read more ·  1

you can pay. It seems like most people here don’t actually take the time to read through terms & conditions, or understand how credit works. Like, if you don’t manage your money well I don’t think you should take it out on the company lol I pay in full every month, I never use more than 30% of the cards value in one statement period, I get digital statements. I’m now on their lower 10% card, and have no annual fees for a year. When I switched over, it was super easy, and when I called their office support was there. I also use ClearScore to keep track of my score. It beats using companies like PayPal’s pay in 4 or AfterPay (which are credit, people!), because I can pay off my balance at any time and easily keep track of what I’ve spent. Just don’t use credit cards as an extension to your income, rather treat it as a loan you pay back in a month, and you should be good. Or, get on a lower rate card and plan out when you’ll pay it, so you don’t get stung with too much interest. just my piece!

Very disappointing experience with Latitude. I was a previous Latitude customer and had successfully taken out a loan with them, managed it responsibly and paid the loan off in full ahead of schedule with a lump-sum payment. Based on that positive history, I expected my new application to at least be considered fairly. Unfortunately, my… Read more

application was approved with 29.39 % interest rate,even after a manual review. I was also willing to reduce the borrowing amount to make the application more manageable, but this did not change the outcome. What I find particularly frustrating is that despite being a previous customer who demonstrated that I could manage and repay my loan responsibly, my previous history seemed to make very little difference. The experience has left me extremely disappointed and questioning the value of being a returning customer. I expected better consideration and customer service from a company I had previously trusted. I would not recommend Latitude based on my recent experience. Very disappointing, especially for an existing customer with a history of successfully repaying their loan.

Please check your credit history if you are a client or formal client of Lattitude Financial. After emailing them as I was trading in a car, and them telling me they can put a payment on hold. I find out later, they actually see this is a missed payment, and send to the credit beauros which could impact your credit history. Not once did they… Read more

advise me on this, I just wanted it on hold while I dealt with a new car dealership, and they failed to alert me to this.

Check your credit history, as Lattitude financial could have impacted it without you even knowing it.

Hello Everyone Please be aware of the Latitude Finance Company Where they Put Service Fees for the Card, Especially In My Case I bought Product from Harvey Norman for 60Months Interest Free, Every Month they use to Charge Approximately $9 Which will be Paid $540 after 60Months on top of Purchase, If not Paid by due date you will be Carged 14%… Read more

Surcharge, Moreover after Paying If we got Still Card but not used you will be charged every month $9, But none of the Customer is aware of this Especially I have Paid for 3years 324 for Nothing, Assume if they had Customer throughout Australia 100,000 it's 900,000 a Month,Defenitely it's Big Money Laundering Scam,I do Appreciate & Thankful to d ASIC where they have put Penalty for this Company, After this Even I have Escalated Internal Complaint & Asked for Compensation Where I have Paid for Nothing Just Keeping their Card, If they had rating 100 I had given -1000, If not resolved Internal I am going to Lodge Externally, Hopefully seeing My Review every Customer Must Standup againt Like this Money Laundering Scam Companies, As Customer must be treated as King but where we are Iltreated.

Avoid Latitude Financial if you can. They hit you with fees left and right even when you carry zero debt — just for keeping a card open. There's no reward for staying debt-free with them, only charges. Closing my account and taking my business elsewhere.

Extremely disappointing and dishonest experience with Latitude Finance. I requested to close my account weeks ago and paid the outstanding balance in full. At that point, my account was actually in credit. Every time I contacted Latitude, I was told to wait longer before the account could be closed. I then received an email advising me to call… Read more

and arrange a refund of the surplus funds on my account. However, when I called, I was suddenly told there was no credit available because fees and interest charges had been applied. This makes no sense given the account had been fully paid off for weeks, and the email I received clearly indicated there was still a surplus balance.

The information provided has been inconsistent and contradictory throughout the entire process. One day I’m told there is a credit balance and a refund is available, then on the same day I’m told there is nothing owing to me. Meanwhile, my simple request to close an account has dragged on unnecessarily.

Customers deserve transparency, accurate information, and prompt account closures when balances have been paid in full. Unfortunately, my experience with Latitude Finance has been the complete opposite. I would not recommend them based on the lack of accountability, poor communication, and the apparent dishonesty surrounding the handling of my account and credit balance. If you’re having the same problem with them lodge a complaint to the Australian Financial Complaint Authority (AFCA).

In my personal opinion these are the worst financial company in Australia. Seek any other alternative to this company. Extremely high fees, sneaky and dishonest and if you have a problem, good luck getting hold of them.

If I could give this bank card zero stars, I would. RUDE DON'T waste your time with this bank card. I called customer service twice, and both times the service was very poor. I ended up canceling this credit card. They need to train they customer service.

Don’t waste your time. Go anywhere else. Their customer service team are rude and threatening. Incredibly unpleasant to deal with and lie straight to you and act like they did nothing wrong.

I strongly advise against doing business with this company. Their $10 monthly card fee is questionable enough, but their payment processes feel deliberately designed to penalize customers. When one of my scheduled payments failed due to insufficient funds, I promptly transferred money, reasonably expecting the system to retry the payment. It did… Read more

not. I then attempted to make a manual payment through the app, only to be repeatedly met with a vague “cannot process” error. Assuming it was a temporary technical issue, I tried several times without success and, due to other commitments, was unable to follow up immediately. The next notification I received was a $45 dishonour fee. Upon contacting customer service, I was informed—without apology—that after a failed payment, the app is effectively locked, preventing any manual payment attempts. This critical detail is nowhere clearly communicated, leaving customers set up to fail and incur avoidable penalties. This is not just poor design; it is an exploitative system that benefits from a lack of transparency. I would not trust a company that operates in this manner.

It's the worst financial company I've come across. They blame me for clicking on a link to transmit my account details to a hacker. Initially, they asked me to repay the total amount of $10,000.00 which had been taken out of my credit card account within two days by hacker. I made a complain to the AFCA, then they waived 40% of it, I still have… Read more

to pay over $6,000.00. I made numerous phone calls to them in order to settle this. They don't deserve any stars at all, very poor communication. No staff bothered to phone me to guide me through it. I wouldn't recommend anyone to use with this company. I'm glad that I've finally got rid of them, closed the account. God bless me!!

Worse company I have ever dealt with. When you need to close your account they make it extremely difficult. Even after I closed they don’t take it out from my credit report. Once under GE finance it was not bad. Under Lattitude it’s so bad. Even you don’t use the card , you must pay for service fees. The way they calculate your payment is very cunning.

I received an email yesterday, with a verification, I had not requested. As stated in the email, if you did not request this code, please contact us immediately. I tried for 4 hours with various phone numbers. There is NO customer service for… Read more

general enquiries. All latitudes recorded phone message is about, car, credit card and personal loans. And none of them are interested in talking to you about a general issue. One word LATITUDE LIFT YOUR GAME. I have an email with a verification that doesn't belong to me!!!!!

freaking nonsense company dont trust them dont get loan from them latuti and ondeck finance both freaking rubbish getting people money with no respect they think interest belongs to them costumer service people no education no mind

Latitude customer service is utterly useless. They can’t string a sentence together. I have to constantly see if they’re still on the line due to their silence and wasting my time. They’ve blocked me from making payments in app because I had a payment default, as I made an extra payment but used the wrong account for payment. Now they’ve blocked… Read more

me from paying in app, because, get this “they need me to pay in time” for 3 months so their answer is to block in app payments. I’m trying to make additional payments on my ccard that are not even due, but I cannot because they’re punishing me for a mistake. This company is an absolute joke. With Zero care for helping and listening to their clients. All They’re call centre staff have bad attitude.