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Was approved for loan but trying to get statements from them is like pulling out teeth, can never get hold of them and they have now started pulling extra payments out of my account without contacting me even though I am months ahead on my payments! Have found a website to make a complaint https://www.afca.org.au/
Overseas Call Centre- only available contact
1] CARD WAS HACKED spent $ 1000 . over limit. Only then did the
company check with me to notify me that "I" had used this card.
I usually spend $200 a month. Never overseas.
2] Blocked card , now impossible to obtain last statement.
3 ] Removed $4000 from my account direct deposit. , Told by call centre
$195 would be taken as the card had been credited the full amount
that was illegally taken out already.
4] Every call is an overseas call to someone now working from home--
hear the rooster in background , NO SECURITY.
Hopeless, - never get a satisfactory answer.
The Latitude App- totally useless.
Overseas call centre- staff not able to solve any problems- no matter how small. Wait days - for someone to send an email- mostly unrelated anyway.Never use them again.
Terrible customer service, withholding my overpayment.
To be fair the application process was pretty good... but that was back when they were GE. Since the change over it's near on impossible to get a statement or any documentation. They say they'll send it out within 48hours but it's pot luck if you even get the document or if they put the correct password in so you can access it. I eventually paid off said loan and found out my settlement agent had overpaid nearly $500. I called up within a few days of payment and asked if the overpayment was there and being refunded. I was advised of the amount ...and told it would be processed within 14 days from when payment was received. It's now been over 14 days. I logged an online request 2 days ago asking for an update, I initially heard back immediately for them to confirm my details and then haven't heard back since. I tried to call them 3 times today, each time going through the 'confirming my details' section and as soon as I asked the question about my refund I would be put on hold and the phone would be cut off with no response after several minutes. All I'm asking for is that my refund that I am owed has been processed.
Hopeless knowledge of credit policies
Customer service and support is hopeless. Got approved for credit card limit increase. Told to provide Notice of Tax Assessment, then next day bank statements, then following day, accountants letter. Constantly changing their minds every day. Absolutely a waste of my time dealing with these support staff from overseas.
Lack of knowledge and understanding of credit Assessment skills and not logical people to deal with. Absolutely frustrating...
Rude customer service
Call me regarding my loan application just to lecture me on how bad my credit record is and that I shouldn't be applying to another company if my application was rejected by another company as its bad practice! Well guess what! just got a new loan with moneyspot! Jokes on you hahaha
Horrible Company And Poor Communication
I was approved of a credit card in May 2020. I was able to use it without problems and was paying the monthly bill. In August 2021, I went to make a purchase and it was declined. I contacted Latitude Finance and was told it was because my account was closed. They did not tell me this before. Today I was told that even though they had approved my account in May 2020 and that I have been working full time for the last few years, my situation 5 years ago (unemployed and defaults) makes me too much of a risk. What a waste of time and now I have the...ir name on my credit file with no ability to change it and whilst I have a credit card through my bank and no issues, Latitude Finance have ruined my credit score by accepting and closing an account based on 5 years ago. Disgusting!
We took a 7 year car loan but as luck would have it paid it off within 6 months.. pay out fee was still higher than loan amount. No discounts as stated on website. I have requested twice for an email confirming loan is paid.. I got told 24 to 48 hours.. received nothing. If we missed a payment they would be all over us.. bad customer service.
Poor customer service
Worse company ever. Very high interest rate and poor customer service. They never send you statements and still refuse to send statement out even if you request one . I phoned them on three different occasions requesting for my motor loan statement and they never sent me my statement. I will never recommend this financial company to anyone.
- Car Loans
Was approved for a loan and was told the money would be in my account within days! Organised a car even put deposit down then find out days later there was a slight issue on there side ! which then they tell me the loan was unsuccessful until i give more documents and too even get car insurance on the car before I purchase it! How can that be done if the cars not mine yet ! Seriously I would not even tell my worst enermy too get a loan from these idiots ! They have no idea !!! No phones skills either ! I could go all day !! But waste of my time !!!!!!!
Exceptional application phase customer service
Personal loan application - I found the customer service support during the application phase exceptional, with all questions answered and support to tailor a loan to my needs and situation. Loan contract was consistent with discussions maintained during the application phase.
Avoid At All Costs
This company has caused much grief for me and my family over the last few months. We took out a personal loan and had it paid off in a timely manner- another 6 months later, I find out they have blacklisted me.
After struggling to get in contact with them due to their horrible wait times, they promise that they will send me a statement confirming that it was a mistake. I have called several times and sent many emails and I’ve been waiting for well over a month and still waiting. The answer is the same- they say they’ll send the statement but they never do!! I’ve been wrongfully blacklisted and it has been a gross inconvenience to me and my family.
Avoid this company! They cannot be trusted with your credit history!
Call to speak to someone regarding dropping my interest rate - wouldn't help me !!! Could not transfer me to the right department and said she did not know how to do that ! don't use these guys they just take your money
Money hungry thieves
Have a loan with a payment date on the contract. They constantly try and take the money early and then add fees to my account and send me letters. When I pay myself I am charged to do this. Rude customer service when trying to deal with problems. I do not recommend and would advise to stay well clear of. They also call and offer more credit , will then decline and put on your credit file
The worst financial institution ever
I used to have an account with Go Mastercard which is part of Latitude financials since 2017. Recently they have done a credit check on my credit score at October 2021 without my approval/consent. I did raise a complain and the customer service come back and said it was there mistake and to rectify it i need to close my account with them and then they will delete the credit check. I did close the account and right after that i received a letter saying that they won't remove the credit check from my file.
Very bad and liars, never trust. They can ruin your financial credit score in a minute.
Questions & Answers
Hi I applied personal loan online but how they usually inform customers by email or text if it’s approve or decline
I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.
I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks
Get an answer from our members and Latitude Financial representatives
|Category||Loans and Car Loans||Loans and Personal Loans|
|Interest Rate||12.99% p.a.|
|Comparison Rate||14.2% p.a.|
|Repayment Frequency||Fortnightly, Monthly and Weekly|
|Loan Amount||$3,000.00 to $100,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||2 to 7 years|
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