Very happy with service love my Jeep
Quick turn around
Happy with loan %
Access to apply on line was easy to work out
Repayment options are perfect and for my budget
Very happy will use again
Worst customer service. It is a hustle to do anything with them.
It is an absolute hassle to request anything from them. It took them a few months to get my direct debit right and also charged me late fees, I also requested them to please send me online statements, after 6 months I’m still getting paper statements and getting charged. I called them to get this sorted and they are not able to help me I have to do it myself on the website something so simple as that. Why not say that on the first place, then the representative goes ahead and canceled my card by accident now I have to wait 2 weeks to receive card, call them AGAIN to activate it then finally change to online statements. What a hassle we are on 2020 I’m sure computers do it all these days.
Charging a late payment fee when they accidentally placed a hold on account. Called and had to wait over 40 minutes with no answering. Tried to lodge online and their system keeps cutting out. Shocking service.
Be careful their hidding cost
Latitude is very easy to get loan such as personal loan and credit card. but they make money when you default, the default rate is very very high. Harvery norman offers latitude credit card promotation with "$0" interest, it is sound very very good?! be careful, Latitude will charge you account montly managing fee plus applcation fee, it is not cheap. they are doing unresponable lending. never choose them
The reviewer stated that an incentive was offered for this review
They do not answer the Telephone. Impossible to sort out anything with them.
There is no Customer Service! Only the automated answering service.You can't even pay online as it will not except passwords etc. I would never recommend this company to anyone. Trying to pay and close my account is impossible.
Ok unless you need some customer service
Needed a payout figure but had to make endless phone calls and wait for hours on the phone then they didn't deliver! After a fourth phone call we were told we would have to wait six days for them to email us. Really bad customer service and impossible to get through to them on the phone.
worst customer service
I am not surprised to see all these bad reviews. Their service has gone down so much I seriously want to close my account. It's impossible to get through via ph and online chat waiting time is ridiculously long and after all that no help at all. I am so glad I don't have loans with these guys only 1 credit card but still this is not the way to treat or handle your customers - it's unacceptable. Listen to your customers and do something about it please - fast or else you will have no customer left.
Worst customer service (0 Star)
I have been provided with a contract number but not further assistance to be able to set up an account, Have tried my hardest to put a complaint through to fast track process. I received a reply which was very basic and they should have already had the details from the contract number I supplied. They are super quick to take your money at an incredibly high-interest rate and I am unable to obtain a statement or even set up an account. No replies since from them and now an application that I have listed as urgent has been put on hold. Due to per...sonal and work circumstances, I am unable to call during the week or during office hours and they have no out-of-office hours service other than an email, which they do not reply back to. I really hope they see this on here as you cant leave a complaint on their website as you need an account number which they will not assist me with. Do not go through them keep their high interest in your wallets
Absolute Pack of Lying Thieves
Quick to take your money at 29.99% interest, but too slow to give a payout figure and have any assistance given.
No Australian call centre, I have been disconnected 3 times today and yesterday and still have to wait over 15 minutes to get through each time. Where's my call back? This isn't my issue, I have perfect reception at home.
I sent an online enquiry last Wednesday (7 business days ago), STILL NO PAYOUT FIGURE.
Charging MORE interest on the payout when they're the ones that are slow, PLUS a $300 fee to payout the loan.
They DONT have st...
Customer service is terrible
I have a latitude loan for 18 months now. I regularly get cold called to take up more financial products, but when I have needed customer service assistance for my loan cannot get through. The wait times for phone calls is terrible and I have gotten disconnected several times. I needed a document regarding my loan for my mortgage settlement and the online service centre says I can obtain it in 2 days. I’ve tried for 10 days and I still don’t have it. When I ring the call centre, they tell me it might take 3 more days, it might take 5 more days. My house settlement will now not take place as I needed the document but no one at Latitude cares or has any investment in customer service. I will never touch Latitude again.
Account fees and failure to direct debit then charge me an overdue fee
Account fees and failure to direct debit then charge me an overdue fee.
I do not have time to waste holding the line or answering a computer. Customer service is poor. The representative where polite. You only get one chance with me. You're fired.
STAY AWAY FROM LATITUDE
STAY AWAY from Latitude Finance everyone. They hire people that can't read documents to handle your disputes/claims. Placed a charge back on my card even the document provided by the seller showed I didn't receive the product. How ridiculous! Made a number of phone calls and submitted online complaints, no one has contacted me to resolve this. Do not use their service, or you will regret.
I have tried to access a copy of my contract, the app and online website is next to useless and provides no information whatsoever. I have called customer service 4 times in 6 days to enquire on where the copy of my contract I requested is. I was originally told it would take 24-48hrs to email me, I was then told 5 days, it is now 6.5days and I have received nothing!!.. They do not offer a call back and apparently cannot put you through to a supervisor... How can something that sits in their system take so long to email someone. This is my inf...ormation and i should be able to access it without going through this ridiculous and time wasting process. Customer service is appalling along with everything else with Latitude Finance. WILL NEVER USE AGAIN!!!!
The service was excellent the person helping us through the whole experience beginning of the loan till the end was always very polite and professional, will defiantly go through Latitude Finance again. ☺
Easy to lend but no customer service!
Very easy to lend money from them. You need to contact them after you paid your loan to close account. That is where the problem start, they do not answer their phone and if they answer they cut you off when you say account must be closed. If you don't do that they keep on sending bills.
Same GO FINANCE values - All about getting your money - TERRIBLE
If you want to make a payment, it takes 5 days for it to process. They lock you out from making a payment if a payment declines preventing you from correcting that. Not about the customer and there's plenty of other options out there for finance.
LATITUDE is a RIPOFF money trap !!!
NEVER use Latitude finnancial it is a money trap and and ripoff, do not borow money from this company.
The app has no info or use, you cant login from a website and dont get statments, when you do they dissapear after a very short time period approx once per year, if you can remember the PW.
Low or no info is the modi operandi.
The early payments you make have no effect or reduction on your principal and interest for early payout and uyou msut pay the full term of the loan.
I borrowed 10k and have paid it out 2 years ahead of time and still had to pay the full interest not due for 2 years and copped an early payout penalty, when the early payments are part of the marketing
Terrible customer service
They treated me like a second class citizen. They were not clear about changes they made to my account and now I have been caught out with a product I do not want. When speaking to the "customer service" person, she left me on hold rather than putting me through to a supervisor.
Bloody Hopeless Service...If you like dealing with call centres in India, then use these guys.....!
The rate was poor, and the service was terrible. I paid out my loan ahead of time and can't even speak to someone here in Australia to look after my concerns.
we financed to consolidate our loans , spoke to nikki who was very professional and friendly , everything was told upfront , the phone lines were a little crackly which i dont think they could help but she apologised for the bad lines anyway, we would finance with latitude again .
Questions & Answers
I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.
I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks
When does my loan expire
|Category||Loans and Car Loans||Loans and Personal Loans|
|Interest Rate||from 12.99% p.a.|
|Comparison Rate||from 14.2% p.a.|
|Repayment Frequency||Fortnightly, Monthly and Weekly|
|Loan Amount||A$3,000.00 to A$100,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||2 to 7 years|
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