Latitude

Please check your credit history if you are a client or formal client of Lattitude Financial. After emailing them as I was trading in a car, and them telling me they can put a payment on hold. I find out later, they actually see this is a missed payment, and send to the credit beauros which could impact your credit history. Not once did they… Read more

advise me on this, I just wanted it on hold while I dealt with a new car dealership, and they failed to alert me to this.

Check your credit history, as Lattitude financial could have impacted it without you even knowing it.

Hello Everyone Please be aware of the Latitude Finance Company Where they Put Service Fees for the Card, Especially In My Case I bought Product from Harvey Norman for 60Months Interest Free, Every Month they use to Charge Approximately $9 Which will be Paid $540 after 60Months on top of Purchase, If not Paid by due date you will be Carged 14%… Read more

Surcharge, Moreover after Paying If we got Still Card but not used you will be charged every month $9, But none of the Customer is aware of this Especially I have Paid for 3years 324 for Nothing, Assume if they had Customer throughout Australia 100,000 it's 900,000 a Month,Defenitely it's Big Money Laundering Scam,I do Appreciate & Thankful to d ASIC where they have put Penalty for this Company, After this Even I have Escalated Internal Complaint & Asked for Compensation Where I have Paid for Nothing Just Keeping their Card, If they had rating 100 I had given -1000, If not resolved Internal I am going to Lodge Externally, Hopefully seeing My Review every Customer Must Standup againt Like this Money Laundering Scam Companies, As Customer must be treated as King but where we are Iltreated.

Avoid Latitude Financial if you can. They hit you with fees left and right even when you carry zero debt — just for keeping a card open. There's no reward for staying debt-free with them, only charges. Closing my account and taking my business elsewhere.

Pathetic service – I requested a letter of closure as loan paid off however account still shows that its opened. Long wait, and calls either directed to call centre in India or Philipines. Someone from the Philippines stated that she could help, however when i… Read more

received the letter, i couldn't open it using my date of birth. Hve sent follow up emails, no response yet. Poor and slow service. I wish i could give them a zero as they dont deserve a 1.

I received an email yesterday, with a verification, I had not requested. As stated in the email, if you did not request this code, please contact us immediately. I tried for 4 hours with various phone numbers. There is NO customer service for… Read more

general enquiries. All latitudes recorded phone message is about, car, credit card and personal loans. And none of them are interested in talking to you about a general issue. One word LATITUDE LIFT YOUR GAME. I have an email with a verification that doesn't belong to me!!!!!

Modified balance scam. There statements dont reflect the payments that i have made. Called them they say i have payment from 2022 that have been accumulationg interest but i can not see the payments . This is daylight robbery. They should send clear statements consolidated.

I’ve had a latitude credit card for the past 5 months, recently switched over to a larger card with Latitude. It’s been a great option for me to build my credit score, as with no credit history and low income most banks won’t approve you. I started with a $1k card now using a $2k card, got approved for much more, but it’s important to know what… Read more ·  1

you can pay. It seems like most people here don’t actually take the time to read through terms & conditions, or understand how credit works. Like, if you don’t manage your money well I don’t think you should take it out on the company lol I pay in full every month, I never use more than 30% of the cards value in one statement period, I get digital statements. I’m now on their lower 10% card, and have no annual fees for a year. When I switched over, it was super easy, and when I called their office support was there. I also use ClearScore to keep track of my score. It beats using companies like PayPal’s pay in 4 or AfterPay (which are credit, people!), because I can pay off my balance at any time and easily keep track of what I’ve spent. Just don’t use credit cards as an extension to your income, rather treat it as a loan you pay back in a month, and you should be good. Or, get on a lower rate card and plan out when you’ll pay it, so you don’t get stung with too much interest. just my piece!

Latitude a great company – I have a gem visa from latitude and have had a great experience whole process was quick and no hidden charges i have also paid my card in full a couple of times and never been charged an early payout fee so im very satisfied

Extremely disappointing and dishonest experience with Latitude Finance. I requested to close my account weeks ago and paid the outstanding balance in full. At that point, my account was actually in credit. Every time I contacted Latitude, I was told to wait longer before the account could be closed. I then received an email advising me to call… Read more

and arrange a refund of the surplus funds on my account. However, when I called, I was suddenly told there was no credit available because fees and interest charges had been applied. This makes no sense given the account had been fully paid off for weeks, and the email I received clearly indicated there was still a surplus balance.

The information provided has been inconsistent and contradictory throughout the entire process. One day I’m told there is a credit balance and a refund is available, then on the same day I’m told there is nothing owing to me. Meanwhile, my simple request to close an account has dragged on unnecessarily.

Customers deserve transparency, accurate information, and prompt account closures when balances have been paid in full. Unfortunately, my experience with Latitude Finance has been the complete opposite. I would not recommend them based on the lack of accountability, poor communication, and the apparent dishonesty surrounding the handling of my account and credit balance. If you’re having the same problem with them lodge a complaint to the Australian Financial Complaint Authority (AFCA).

Wow wow wow, This company is absolutely disgusting. I have had issues with them, their excessive fees, and their customer service team. There are so many bad experiences and negative reviews, please report this company to AFCA as I have done. They are the biggest scammers. I requested a very short term financial hardship, and it was rejected. … Read more

I was stunned. You are dealing with a call centre environment, with "reply above the line" communication, and throw in the email slow robotic responses. One one person has addressed my issues. Unhelpful, disgraceful and greedy organisation.

In my personal opinion these are the worst financial company in Australia. Seek any other alternative to this company. Extremely high fees, sneaky and dishonest and if you have a problem, good luck getting hold of them.

If I could give this bank card zero stars, I would. RUDE DON'T waste your time with this bank card. I called customer service twice, and both times the service was very poor. I ended up canceling this credit card. They need to train they customer service.

Don’t waste your time. Go anywhere else. Their customer service team are rude and threatening. Incredibly unpleasant to deal with and lie straight to you and act like they did nothing wrong.

I strongly advise against doing business with this company. Their $10 monthly card fee is questionable enough, but their payment processes feel deliberately designed to penalize customers. When one of my scheduled payments failed due to insufficient funds, I promptly transferred money, reasonably expecting the system to retry the payment. It did… Read more

not. I then attempted to make a manual payment through the app, only to be repeatedly met with a vague “cannot process” error. Assuming it was a temporary technical issue, I tried several times without success and, due to other commitments, was unable to follow up immediately. The next notification I received was a $45 dishonour fee. Upon contacting customer service, I was informed—without apology—that after a failed payment, the app is effectively locked, preventing any manual payment attempts. This critical detail is nowhere clearly communicated, leaving customers set up to fail and incur avoidable penalties. This is not just poor design; it is an exploitative system that benefits from a lack of transparency. I would not trust a company that operates in this manner.

It's the worst financial company I've come across. They blame me for clicking on a link to transmit my account details to a hacker. Initially, they asked me to repay the total amount of $10,000.00 which had been taken out of my credit card account within two days by hacker. I made a complain to the AFCA, then they waived 40% of it, I still have… Read more

to pay over $6,000.00. I made numerous phone calls to them in order to settle this. They don't deserve any stars at all, very poor communication. No staff bothered to phone me to guide me through it. I wouldn't recommend anyone to use with this company. I'm glad that I've finally got rid of them, closed the account. God bless me!!

Worse company I have ever dealt with. When you need to close your account they make it extremely difficult. Even after I closed they don’t take it out from my credit report. Once under GE finance it was not bad. Under Lattitude it’s so bad. Even you don’t use the card , you must pay for service fees. The way they calculate your payment is very cunning.

freaking nonsense company dont trust them dont get loan from them latuti and ondeck finance both freaking rubbish getting people money with no respect they think interest belongs to them costumer service people no education no mind

Latitude customer service is utterly useless. They can’t string a sentence together. I have to constantly see if they’re still on the line due to their silence and wasting my time. They’ve blocked me from making payments in app because I had a payment default, as I made an extra payment but used the wrong account for payment. Now they’ve blocked… Read more

me from paying in app, because, get this “they need me to pay in time” for 3 months so their answer is to block in app payments. I’m trying to make additional payments on my ccard that are not even due, but I cannot because they’re punishing me for a mistake. This company is an absolute joke. With Zero care for helping and listening to their clients. All They’re call centre staff have bad attitude.

Predatory lending behaviour. Was with this company for a few years. Needed a replacement washing machine and the retailer was able to arrange a plan for it. Paid it off, then made a few more necessary purchases over the next two years as Latitude has arrangements with many electrical and electronic retailers. Took a long time to pay them off… Read more

because Latitude, unlike most other lendors, treats your monthly balance, including a $10.95 monthly "service fee", as a seperate balance. If you've not paid your monthly balance, you cant pay plan installments.

And to boot, Latitude doesn't allow debit card transfers either. Your two online options are slow bank transfer or slow bpay. If your account is in arrears, you might only be allowed bpay. So by the time the money clears and things update on Latitude's end, it can take up to 7 business days. Longer if there's public holidays. The whole system is set up to keep you, the customer, on their credit hamster wheel.

My advice would be to avoid them. If you have to have credit, look at something like Zip Pay or Zip Money.

I have received the statement of account with wrong insterest charged inspite of telling the representatives over the phone to close my account. My account was in credit of $28.24 few months ago and I didn't used the credit card since then. They didn't close the account,however, imposed wrong interest on my account which is ridiculous, they are… Read more

now harrassing me for no reason, I told them many times to close my account as there are no benefits to keep this cedit card, however, it was just a hassle to keep it. I wish there was negative star option available to give them negative review

Would give 0 stars if possible. This company is so dishonest and are litteraly breaking the law in Australia. They randomly said there was fraudulent activity days after I received my card in the mail and no activity had yet occurred. They then asked to confirm my identity for a second time, this time using biometric face scan. I refused and… Read more

said I would like to close the account and 3 separate people told me I could not close the account without a face scan. Once I pushed back and said that they are not allowed to do that, they eventually closed the account. It was a lot of frustration and time wasted. During the process they contradicted them selves multiple times, were rude and unhelpful. They refused to disclose to me what the suspicion of fraudulent activity was, what they were going to do with my biometric data, who would have access to it, how and where it would be stored and for how long. They refused to send me an email with anything in writing saying they can not send any emails until I submit my biometrics. Yet they were constantly email me about my account and eventually emailed me confirming the closure. They even tried mocking and shaming me into doing the face scan on my phone acting like it was not a big deal, they mis-represented the procedure and were only focused on getting me to do the scan. They are clearly not trustworthy DO NOT send them your valuable biometric data!

Gem Visa card I got one I tried to make a payment it didn't show up on my bank account pending status. I figured something went wrong I tried again 4 times. I contacted thier customer support very rude are serving several customers at once won't give you a straight answer talk you in circles and you get no where, rang the customer service line no… Read more

difference no straight answer except that I will be getting dishonor fees on 4 payments of $50 because I was trying to do the right thing even after I explained what went wrong they would not remove the 4 payments that they had not even sent to the bank apparently they charge the banks every 6 days. Lattitude finance is a rip off company that will do whatever it takes to make sure you get heaps of fees and it costs you heaps stay away even if you're desperate you will end up wishing you never dealt with Lattitude finance