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Latitude Financial Loans

Latitude Financial Loans

Personal Loans, Car Loans
3.0 from 863 reviews · View Statistics
See the Best Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Latitude Financial

Reviews

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rachelandscotty
rachelandscottyQueensland

Shocking service

published

Was approved for loan but trying to get statements from them is like pulling out teeth, can never get hold of them and they have now started pulling extra payments out of my account without contacting me even though I am months ahead on my payments! Have found a website to make a complaint https://www.afca.org.au/

Transparency
1/5
Customer Service
1/5
SCHUDDY
SCHUDDYBRISBANE
  • 8 reviews
  • 2 likes

Overseas Call Centre- only available contact

published

1] CARD WAS HACKED spent $ 1000 . over limit. Only then did the
company check with me to notify me that "I" had used this card.
I usually spend $200 a month. Never overseas.
2] Blocked card , now impossible to obtain last statement.
3 ] Removed $4000 from my account direct deposit. , Told by call centre
$195 would be taken as the card had been credited the full amount
that was illegally taken out already.
4] Every call is an overseas call to someone now working from home--
hear the rooster in background , NO SECURITY.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Stan
StanSouth East Queensland, QLD

Hopeless, - never get a satisfactory answer.

published

The Latitude App- totally useless.
Overseas call centre- staff not able to solve any problems- no matter how small. Wait days - for someone to send an email- mostly unrelated anyway.Never use them again.

Transparency
2/5
Customer Service
1/5
Amelia
AmeliaPerth, WA

Terrible customer service, withholding my overpayment.

published
Transparency
1/5
Customer Service
1/5
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Eric T
Eric TSydney, NSW
  • 2 reviews
  • 6 likes

Hopeless knowledge of credit policies

published

Customer service and support is hopeless. Got approved for credit card limit increase. Told to provide Notice of Tax Assessment, then next day bank statements, then following day, accountants letter. Constantly changing their minds every day. Absolutely a waste of my time dealing with these support staff from overseas.
Lack of knowledge and understanding of credit Assessment skills and not logical people to deal with. Absolutely frustrating...

Transparency
1/5
Customer Service
1/5
Barbara S.
Barbara S.South East Queensland, QLD

Rude customer service

published

Call me regarding my loan application just to lecture me on how bad my credit record is and that I shouldn't be applying to another company if my application was rejected by another company as its bad practice! Well guess what! just got a new loan with moneyspot! Jokes on you hahaha

Transparency
1/5
Customer Service
1/5
Danielle
DanielleIllawarra, NSW
  • 2 reviews

Horrible Company And Poor Communication

published
Transparency
1/5
Customer Service
1/5

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Raylene
RayleneSouth East Queensland, QLD
  • 2 reviews

No communication

published

We took a 7 year car loan but as luck would have it paid it off within 6 months.. pay out fee was still higher than loan amount. No discounts as stated on website. I have requested twice for an email confirming loan is paid.. I got told 24 to 48 hours.. received nothing. If we missed a payment they would be all over us.. bad customer service.

Transparency
3/5
Customer Service
2/5

Poor customer service

published

Worse company ever. Very high interest rate and poor customer service. They never send you statements and still refuse to send statement out even if you request one . I phoned them on three different occasions requesting for my motor loan statement and they never sent me my statement. I will never recommend this financial company to anyone.

Transparency
1/5
Customer Service
1/5
Loans

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Beware

published

Was approved for a loan and was told the money would be in my account within days! Organised a car even put deposit down then find out days later there was a slight issue on there side ! which then they tell me the loan was unsuccessful until i give more documents and too even get car insurance on the car before I purchase it! How can that be done if the cars not mine yet ! Seriously I would not even tell my worst enermy too get a loan from these idiots ! They have no idea !!! No phones skills either ! I could go all day !! But waste of my time !!!!!!!

Transparency
1/5
Customer Service
1/5
Incentivised Review No

Exceptional application phase customer service

published

Personal loan application - I found the customer service support during the application phase exceptional, with all questions answered and support to tailor a loan to my needs and situation. Loan contract was consistent with discussions maintained during the application phase.

Transparency
5/5
Customer Service
5/5

Avoid At All Costs

published

This company has caused much grief for me and my family over the last few months. We took out a personal loan and had it paid off in a timely manner- another 6 months later, I find out they have blacklisted me.

After struggling to get in contact with them due to their horrible wait times, they promise that they will send me a statement confirming that it was a mistake. I have called several times and sent many emails and I’ve been waiting for well over a month and still waiting. The answer is the same- they say they’ll send the statement but they never do!! I’ve been wrongfully blacklisted and it has been a gross inconvenience to me and my family.

Avoid this company! They cannot be trusted with your credit history!

Transparency
1/5
Customer Service
1/5
Loans

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Eleshia A.
Eleshia A.
  • 2 reviews

Shocking

published

Call to speak to someone regarding dropping my interest rate - wouldn't help me !!! Could not transfer me to the right department and said she did not know how to do that ! don't use these guys they just take your money

Transparency
1/5
Customer Service
1/5
Incentivised Review No
mouse
mouseNew South Wales
  • 3 reviews

Money hungry thieves

published

Have a loan with a payment date on the contract. They constantly try and take the money early and then add fees to my account and send me letters. When I pay myself I am charged to do this. Rude customer service when trying to deal with problems. I do not recommend and would advise to stay well clear of. They also call and offer more credit , will then decline and put on your credit file

Transparency
1/5
Customer Service
1/5
Samo
SamoSydney, NSW
  • 10 reviews
  • 8 likes

The worst financial institution ever

published

I used to have an account with Go Mastercard which is part of Latitude financials since 2017. Recently they have done a credit check on my credit score at October 2021 without my approval/consent. I did raise a complain and the customer service come back and said it was there mistake and to rectify it i need to close my account with them and then they will delete the credit check. I did close the account and right after that i received a letter saying that they won't remove the credit check from my file.
Very bad and liars, never trust. They can ruin your financial credit score in a minute.

Transparency
1/5
Customer Service
1/5

Questions & Answers

Muhammad K.
Muhammad K.asked
Personal Loans

Hi I applied personal loan online but how they usually inform customers by email or text if it’s approve or decline

No answers
Shazez
Shazezasked
Latitude Financial Loans

I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.

No answers
Mark Mansell
Mark Mansellasked
Latitude Financial Loans

I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks

No answers
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Latitude Financial Loans

Details

Compare both Latitude Financial Loans
CategoryLoans and Car LoansLoans and Personal Loans
Interest Rate12.99% p.a.
Comparison Rate 14.2% p.a.
Monthly Fee $13.00
Application Fee $140.00
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $3,000.00 to $100,000.00
SecurityUnsecured and Vehicle
Loan Term2 to 7 years
Rate TypeFixed
Compare both Latitude Financial Loans
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