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Latitude Financial Loans

Reviews

(352)
(55)
(5)
(15)
(222)
  • Timeliness
    4.1 (175)
  • Loan TypeFixed Rate (118) · Variable Rate (17) · Line of Credit (16) · Split (1)
  • Incentivised Review Yes (4%) · No (96%)
  • Transparency
    4.1 (171)
  • Customer Service
    4.0 (182)
  • Application Process
    4.2 (175)
  • Loan Term5.938 years

  • Verified customer

Worst customer service and miscommunication

published

Please never apply for your finance through Latitude. I have had a terrible experience with Latitude. The customer service located overseas have no clue on what they are doing and repeating the same mistake over and over again. After waiting for 10 days post online application, one asked me to go to the apple store for ID verification and later got declined due to lack of income verification. The income verification was performed by another customer service agent on the first week of application. Seems they have no communication about application. They have made two enquiries on my credit which is going to have a huge impact on my credit profile.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
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Farahnaz

FarahnazGreater Melbourne (Metropolitan), VIC

It was excellent, easy and fast!

published

Very friendly customer service, The staff were very friendly and had a lot patient with me and my poor English. and the process was fast and with network was easy. Thank you so much.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateJanuary 2020
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Rob

RobCentral Highlands and Goldfields, VIC

A Very easy Transaction. Really couldn,t be happier. There were bo extra costs at all. Fantastic.

published

The Transaction was as explained. Customer service was excellent and seriously couldn,t have been better. No extra costs were involved at all.
I Am very happy with what we have achieved.
Absolutely happy.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
tgc

tgcNorth Queensland, QLD

amazing

published

i found the staff very helpful though out the phone call and the whole process easy to do interest rates are reasonable and information very helpful thanks for your help

Transparency
Customer Service
Application Process
Timeliness
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Great customer service

published

Freindly and personal service ,I would recommend to anyone look for a personal loan . I had no problems with the paperwork and found the website easy to navigate . Very happy overall

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Kathryn S.

Kathryn S.Greater Melbourne (Outer), VIC

  • 5 reviews

Amazing experience

published

Applied for a personal late loan Thursday night, formally approved on Friday, and the loan was funded on Monday!!! Such a quick and easy process. Very impressed. Thank you Latitude

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Ash

AshGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible product

published

The rate is the highest out there, and it's a fixed rate of almost 30% that can't be negotiated. It's really disappointing that when they lower their advertised rate, their existing customers can't take advantage of the new rates. They also charge you fees to make payments via BPAY or AusPost. This isn't fair as it actively discourages customers from making additional payments to pay off the loan sooner.

These dodgy practices are not surprising from the company that was formerly GE Money - also known for dodgy practices.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Mahesh

MaheshSydney, NSW

Best personal loan ever

published

Great customer service. No extra cost. Very satisfied with Lattitude service. Helps me to get me on track. I will prefer it to my friends and family to go for it.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateJune 2018
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Frustrated customer

Frustrated customerGreater Melbourne (Metropolitan), VIC

No customer service

published

Loan drawn down 13th Dec still waiting on funds 31st Dec. Admin staff and management keep giving excuses why funds not in account. Want me to follow up with bank they don't understand banking procedures. I gave them solution to fix by requesting chq to be deposited into my account . Very frustrating

Customer Service

Perfect

published

my customer service experience was great. friendly people and easy process. I was not expecting any unexpected costs or any other issue while on this loan. Very satisfied with this loan and its process

Customer Service
Application Process
Loan Start DateNovember 2019

Refinancing

published

I had a lot of help going through this process from the friendly staff, all was dealt with over the phone which made it all quick and easy. I was informed of what documents I needed and all I had to do was send them back easily via fax or email, this made for an easy, quick and efficient way for my application to be processed and approval was given on the same day. I’m a very happy customer.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2019
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Carol

CarolSouth East Queensland, QLD

Personal loan application process

published

Fantastic professional customer service from the beginning , I found the application process to be fast and easy to go through , staff were very helpful and informative of my payment options and the interest rate being offered.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2019
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Andy

AndyMetropolitan Adelaide, SA

  • 7 reviews

Stay away

published

They denied credit because they got my name wrong. I gave them all my details in emails with no reply. They have damaged my credit rating and I now have 2 attempted hacks into other services. By the way my credit report is fine. Latitude got my name wrong. Shocking service. Absolutely disgusting. Crap company.

Transparency
Customer Service
Application Process
Timeliness
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Amazing experience

published

Bali was an absolute trooped he worked through the loan details which were sometimes a bit hard but he was awesome and worked his magic to make it happen . Well done.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2019
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Excellent

published

Very quick, John was very professional and helpful, due to online signing process got the loan very fast. Satisfied with the whole process. Definitely recommend Lattitude. Big thank you to the team.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Excellent service

published

Quick service, always willing to help, could not fault, rate was awesome, all fees upfront, looking to get car loan with Latitude in the future, call back was always prompt

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2019
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Horrible experience, very rude staff

published

I went to Harvey Norman to get furniture for the 50months interest free, these guys made it feel like I was a criminal going for parole.
I have a good credit rating, they made me feel like crap

Transparency
Customer Service
Application Process
Timeliness
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Keith w

Keith w

  • 3 reviews

Near Impossible to get Latitude to do the right thing.

published
Transparency
Customer Service

Help when needed most !

published

A big thank you to the team at latitude. Even though their interest rate is high, the team at latitude finance helped me with a loan when I really needed it the most. Thanks again.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Mat

MatGreater Melbourne (Metropolitan), VIC

Communication and efficiency spot on

published

The assistant I dealt with Toni was an absolute pleasure to deal with she kept me well informed on what was happening and if I had questions she was all over it absolute marvel thanking you again Toni and latitude

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2019
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Questions & Answers

Karen C.

Karen C.asked

I have a loan already can I upgrade

No answers

HMW

HMWasked

What has happened
this used to be a great company to deal with
Now, worst customer service I have ever had

I am now closing my 20 year account
And let everyone know not to deal with you

Do you even train your new staff ?????.?.

No answers

Susan d

Susan dasked

Can I top my loan up that I already have with you

No answers

Get an answer from our members and Latitude Financial representatives

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