Laverty Pathology

Terrible service. I went to the center in Ashfield and the pathology center looked completely run down, comparable to a third world country. At first I was unsure to proceed but I did because I needed the test done asap. The room needs some upgrading and proper cleaning. Secondly, I had to pay by creditcard but I was asked to read my details out… Read more

loud to the lady for her to put them into the system. At this point I regretted ever walking in there. Ever since, I have been receiving texts messages saying I have an overdue invoice. I am not exaggerating when I say I have been waiting hours to be helped. Only on my pobably 7th attempt after another 45 min wait I finally came through. Turns out my invoice was paid. Ofcourse. Overall, horrible and really time consuming experience. Will never go back and can't believe anything like this exists in Australia in 2026.

Laverty Burwood. Attempted 3 times to get simple blood test ( I was fasting ) unsuccessfully between 9am and 1030 am. Numbering system not being used. Instead pathology was saying NEXT which resulted in people jumping the queue. Under up leaving and going the Douglas Hanly Moir nearby. Save yourself lots of stress ! Don’t go there !

The wait times at Laverty Rockdale are excessively long, largely due to understaffing. There is often only one staff member at reception responsible for both collecting blood samples and managing phone calls, which significantly delays service. This is particularly concerning for patients requiring time-sensitive tests, such as hormonal blood… Read more

tests that must be collected before 9:00 am. These delays can compromise the accuracy and effectiveness of the testing process.

Vulnerable groups are especially affected. Pregnant women and elderly patients are required to wait for extended periods while fasting, which is far from ideal. Mothers attending with young children also face difficulties, as there are no distractions or child-friendly accommodations available.

Additionally, the waiting area is inadequate. There are not enough seats to accommodate all patients, and the existing seating is uncomfortable. This is especially problematic for individuals undergoing tests like the Glucose Tolerance Test (GTT), which require patients to remain at the facility for prolonged periods.

Overall, the experience reflects a clear need for improved staffing, better patient flow management, and more appropriate facilities to support patient comfort and care.

Rang Panania yesterday and the woman told me she is not there tomorrow. I then rang their main office number and was told it will be open,someone will be there. Waited until 7.15 with another 7 angry people, noone showed. Checking the website today at 8am still says it's open

Attended local rooms for test but was not informed there would be a cost. Received unexpected email bill later that could only be paid online or at… Read more

post office. Paid at post office and then waited for receipt so could claim from Medicare. Didn't arrive after a few weeks so phoned and was told paperwork would be sent in 3 to 5 working days. Waited a few weeks and rang again. Was told again, 3 to 5 working days, so I waited again. Nothing happened so I contacted by email giving details and dates, but again nothing happened. Have lost confidence in laverty pathology, I wonder what processes are in place if I cannot get a receipt for payment after making 3 attempts. Still waiting for a paper receipt since July

Perfect – This morning, I had a wonderful experience at Laverty Pathology Frenches Forest. No wait time, a wonderful opportunity to meet Patty the clinician / nurse she is very professional, calming with a charming bedside manner, the procedure was over in a few minutes, and I was on my way. Peppermint Patty is a great ambassador for Laverty. Thank you, see you next time. Ray Singe

Good experience – I attended Laverty pathology at Quakers hill today morning. The pathologist Fariya was very professional and efficient. She was very friendly and the process was simple and painless. I highly recommend.

Friendly efficient staff – I had blood taken by a very lovely lady at Newport collection this morning. I was very impressed with her friendliness and efficacy.

Advised that test would be bulkbilled as I was a pensioner. Pension number was provided. Several days later received an sms invoice for one of the tests. For two days I have waited in a queue for over an hour to query account but did not receive response. Staff are good but will refuse to use them again.

I visited the Gladesville branch for a blood test. The collecting room door was closed, and there was a sign asking patients to take a number and wait. After waiting for about 20 minutes with no one coming out, I could hear several people talking and laughing inside the collecting room. Since no one attended to the waiting patient, I knocked on… Read more

the door after 20 minutes. When the door opened, three people were inside chatting. not collecting anything.

It was very disappointing to see that the collector seemed completely unconcerned about patients waiting outside. This was one of the worst pathology service experiences I have had.

Bruce ACT Today, I have identified a new contender for the worst Laverty Pathology collection centre experience. Upon arriving at the Bruce ACT collection centre at 3:30pm (they shut at 4), I was relieved to find no other patients waiting. However, after being instructed to take a seat, I observed the collection staff member doing nothing for 15… Read more

minutes. She then informed me that she would be departing in 15 minutes and that I would need to return the following day as she wouldn’t take my blood. . She provided me with another urine jar for a fresh sample when I can next make it, requiring another trip into town. I would have been less frustrated if she had been more direct at 3:30pm, stating that she does not attend to patients during the final 30 minutes of her shift. This experience has been particularly disappointing as I am trying to reduce my fuel consumption.

Worst place...They keep sending between centres for under 15 yr for general blood test eventhough there is no specific rules for under 15 for general test...I wont suggest here...

Booked the Ambulatory Blood Pressure Monitor (ABPM) on line for eastwood In NSW. Went there at the time of booking only to hear bad mouthing the laverty brand and its website. the gentleman at the counter said the website is [Content Removed] and its f---- and i have one machine and is booked and the website does not know that. I said ok please… Read more

let me know when is the next available he said try some where else and he is not interested. I am not sure why advertise for the service you cant provide.

Tanilba Bay. I went yesterday, have had nausea and vomiting, not at all well. A 95year old man was waiting outside. Had been waiting 2 hours. We both waited another hour. Someone turned up eventually, and said to come back today. Today went down about 10am. Packed! No water! Very hot day! This is not good, as dehydration makes blood tests… Read more

difficult. When I asked for water the nurse said I should have bought my own. The nurse then locked the door , of a very small waiting room, and would admit no more patients, even though the advertised closing time was way off. The nurse was stretched beyond her capacity. This is no way to treat sick people! You need more staff!

I am extremely dissatisfied with the conduct of Laverty Pathology and Hellieus Accounts. I paid $640 upfront out of pocket and, despite repeated requests, I have not been provided with a proper itemised invoice. It is completely unacceptable to take a significant upfront payment and then fail to provide a clear breakdown of charges. An itemised… Read more

receipt is a basic legal and professional obligation, particularly when patients require documentation for reimbursement or personal records. The lack of transparency and accountability in this matter is deeply concerning.

I have wasted considerable time trying to obtain something that should have been issued automatically. If this matter is not resolved immediately, I will be lodging a formal complaint with Fair Trading and pursuing the issue further.

I cannot recommend their services to anyone.

I received a bill from these clowns "trying it on" when it should have been a free service. I called them and so far, I've been waiting for 45 minutes. I keep getting..."Thank you for holding. We are experiencing slightly longer wait times, please continue to wait". And this delay is considered "slightly". What a joke, this business is very… Read more

unprofessional treating their clients this way. Totally unacceptable from a so-called medical business. Makes me wonder if this delay in answering a simple phone call enquiry is reflective of their overall medical professionalism! My advice is find another pathology provider, don't use these amateur fools.

I had my blood tests done with Laverty Pathology 15 days ago. A medical technician was very nice and attentive. This star is for her. But the culture of this company in regards to their care for the patient is unbelievably bad. After 15 days I still can not access my results. I called several times, and every time they told me that I would be able… Read more

to access the results on My Gove Health Records within the next 24 hours (from the time I called). Every time they actually lied to me. I have never experienced such level of patronizing and deception.

Appalling service at Caringbah centre. Don’t go here. Very slow and leave you waiting for 45 minutes and then tell you that they’ve run out of time to see you.

Stay away from this pathology! I have the same issues with the other reviews that I received sms about a payment from Laverty Pathology that I didn’t recognise. I never received an invoice or a report showing which test was charged. Nowadays why would anyone trust sms messages asking for payment? So I ignored those sms. However, my details were… Read more

sent to debt collectors arma, and I received couple of sms followed by a notice of referral letter given me 14 days to pay. Calling Laverty unlimited times with no one picked up the phone., also they don’t have an email address for contact. I felt forced to pay the bill without proper clarification on it. I wouldn’t recommend.

I can attest to all recent negative reviews about Laverty Pathology. After many years using this service without experiencing problems, I am shocked to find how bad the service provided by this company has become, including: collection centres closed without warning during normal operating hours; long queues at those centres that are open;… Read more

collection staff who lack knowledge of Medicare rebate guidelines; poorly trained reception staff lacking interpersonnal skills; inability to discuss issues by phone with any company representatives; no phone numbers provided for local collection centres; all phone enquiries diverted to an offshore call centre where staff barely speak english and are of little help; and, a fortress mentality demonstrated when trying to contact company managerial personnel to raise concerns. I gather that this once well-run company has fallen into the hands of a large corporate conglomerate, contemptuous of its clientel and too big to care. So to reward Laverty Pathology I will be taking all of my future pathology needs elsewhere.

Be aware with Laverty payment systems as they will send your info to a debt collection agency without sending you an Invoice (20.10) for any services rendered and at the time of your services you will leave the clinic not knowing if you owe any money. It is impossible to get in touch with them for any account. Be aware an go to another collection… Read more

pathology agency and remember anything from a debt agency will incur your payment rating with a big z in front of you name regardless of your previous payment records. You then end up with a bad name for $20.10 Yours faithfully, Arthur Goldsbrough (Tuncurry NSW)

waste of time - staff not trained properly. was told i would be emailed results but apparently they dont do that...need to work out what they do and dont do. Go through Douglas Hanly Moir folks - much better

Could Lavety Urunga please advise patients that this collection centre is temporarily closed? Very frustrating when fasting and facility shows opening hours on website.