Liberty Financial

The worst lender ever!! Do not in any way borrow from these people. In the last 10 years they have taken $152,000 in interest on a $220,000 loan. We have only paid off $28,000 of the principal. Why?? Because it’s a superfund loan and they can!!! It’s disgusting. I’m now selling the property!!

LIBERTY FINANCE = AVOID THESE ABSOLUTE + UTTER MORONS LIKE THE PLAGUE - I don't know how they manage to even put their own socks on. I was over $124,000 in advance on my residential mortgage + I have a credit rating of 1,000 out of 1,000 but a note to call them appeared on my file when I endeavoured to re-draw $4,000 for an investment upgrade… Read more

(with another FI) with a view to selling. Theyd emailed me on 19th December 2025 asking if I'd like to defer my residential payments and I responded that I didn't. Although calling from Melbourne 3 x times from 8.10am, I got a recording stating they don't take calls until 8am (???). When I then spoke to a rude and unprofessional diva at 8.35am she claimed they'd been taking calls from within Victoria from 8am. I asked for a supervisor but she said there weren't any there and no resolution was found and she then hung up on me when I questioned and complained about this and her attitude. I then rang back and after a 39 minute call, [Name Removed] told me that there was a problem with "arrears from 2023". Gobsmacked, I said this wasn't correct and surely any "arrears" could be deducted from the $124,000+ I had in advance. She then said they'd emailed me but I hadn't responded. When I pointed out that I had responded the same day and advised that I didn't wish to defer any payments, she then said she'd found that email and put me on hold while she spoke to the Residential Team but subsequently couldn't advise as to why this error had occurred and apparently this famous Residential Team had a further waiting time and I had to get on after already wasting so much of my time. I have received no response to my email to them dated 8th January 2026 but [Name Removed] then adjusted my file herself to eliminate this ludicrous issue. My dog could run an FI better than Liberty Finance but at least [Name Removed] was nice.

Pretty average, high interest rates , high monthly fees but I knew that from the start . Wait until you are discharging your loans . The absolute bad attitude, rude staff that you deal with . Wendy should definitely not be dealing with customers. From 6 loans down to 1 . Can’t wait for the last one to be moved .

5 Star Service for Michael Tantis – We had the pleasure dealing with the service specialist Michael Tantis. We had to get documents finalized, there was a bit that Michael had to facilitate and co-ordinate in such little time and we are very grateful to have him assisting us throughout the process. Michael truly went above and beyond with his services, he kept us informed every… Read more ·  1

step of the way via both phone and email, we did not need to follow him up or anything, he is just all over it.

Thanks again Michael, we look forward to working with you again.

Regards Stav

100% recommendations – Jack was the best to work with he was kind understanding and very helpful I recommend him for everything he has done. Liberty bank is also a good bank to bank with even through Covid they helped. Show reply

Thank you Jack! – A massive thank you to Jack from Liberty for going above and beyond and providing a fantastic experience. Timely communication with our application, respectful and professional every step of the way. We have always used Liberty and have always had positive experiences. Thank you Jack and the team at Liberty. Show details ·  1

LIBERTY NEVER AGAIN if i could give this company -0 stars or no rating at all i would to say this was the worst experience of my life is the understatement of the centuary LIBERTY was my own personal living hell what should of been a fun and excitig time for me my husband and sons was nothing short of a living horror liberty is unprofessional… Read more

cant tell time or keep promises nor does it seem they can read as part of our loan we where gifted the deposit from my elderly parents lender for that was liberty we gave all the required documents need dotted all the I's crossed all the T's and where told everything was good to go so explain to me why the failed to realse funds and missed every settment date last one leading to my husband and i incurring alot of extra charges from the solicitor involved we where told due to missng settelment that there is a very real possibility owners of house can sue us for breach of contract advertising costs and all other cost that this situation has caused them our broker spent countless hours on the ph trying to sorth this out asking was there anything else need to finalise and realsee money everytime broker was told we had done everything and money was guaranteed to be realised SUPRISE it was never realised settlement the final one came and went no money no house i can not begin to describe the amount of stress anxiety emotional distress and sleepless nights this whole saga caused me not to mention the literal panick attack i had when final settlement was missed

my days have been filled with stress and anxiety wondering if ill be sued for breech of contract as a result of LIBERTYS incompetence and lack of if any their professionalism they make promises and time lines that seem unable to keep to or follow

SO HERES WHAT I KNOW/EXPERIENCED liberty is UNPROFESSIONAL dont know the meanig of the word gaureentee can manage or tell time have no concept of deadlines and just dont care dont care if clients get sueed dont care about clients well being

this is not a company i would recommend ever only recommendation i will give is do yourself/cilents a favour

IF YOU HEAR THE NAME LIBERTY RUN FAR RUN FAST SAVE YOUR SANITY AND GO ELSEWHERE

1/10 - they were GREAT until about 1 year ago. I discharged my loan and was charged just under $1,000 to do this where it says the discharge fee is $395 My discharge was an overpayment so there should have been no interest and it was sitting there for 18 days and then I was still charged 14 days worth of interest even though I had overpaid. I… Read more

tried to call three times once for the discharge form a second time for the discharge form and a third time to try and find out the exact payout figure even though I had already overpaid the total. Each call the wait was at least 45 to 1 and 1/2 hours before speaking to someone. I would not recommend them to anyone just because they're impossible to get hold of if you have any problems.

I guess I shouldn't be surprised like all lenders they make the sign up and the initial loan very easy but to pay it out is very difficult. At least with an Australian bank you can walk into a branch and to get it sorted out directly.

Very disappointed ending as they were great a few years ago when I set up the loan. They just seem extremely short on staff and no one cares anymore.

We have been buying and selling property for over 20 years, and unfortunately, our experience with Liberty Financial has been the most disappointing of any lender we’ve dealt with. We lodged a complaint with the Australian Financial Complaints Authority (AFCA) regarding incorrect charges applied to our mortgages, and a financial settlement was… Read more

awarded in our favour.

We are now in the process of refinancing and, regrettably, preparing to lodge a second AFCA complaint for similar issues.

Based on our experience, we would caution others to carefully consider their options before proceeding with Liberty Financial.

UPDATE: I have since left Liberty and the difference in customer service and my online banking experience with my new lender is astounding. I've since kicked off my complaint to AFCA about my issues with Liberty and I am looking forward to finally closing this chapter with this unscrupulous lender.

Be careful of hidden fees. I paid my vehicle off but then they add discharge fees and deferred interest costs. I have never missed a payment of had a late payment. So easy to add extra costs, instead of paying my last payment of $75 I was charge $561 for hidden costs Absolutely a rip off to get a loan through Liberty Financial. From a last… Read more

payment of $3.98, they put an extra $11 to pay it off, after a $125 Discharge fee and $370.11 deferred interest fee. Be careful to take out a loan with Liberty, they add extra costs to pay off a vehicle. Please be very careful, I have worked with heaps of financial companies, and have never experienced this rip off.

Beware of loan discharge delays. On payout of my car loan I received an email advising the encumbrance on the vehicle had been removed and I would receive a discharge letter in 5-7 business days. It is now 8 business days and multiple phone calls to customer service and I am now being told it will take another 1-3 business days (its Friday today).… Read more

Delivery of my new vehicle will be delayed as my finance is conditional on a discharge letter being provided by Liberty.

Used them for a home loan. They were good at first. After the first month hello interest rates where dropping but liberty where increasing rates. This happened month after month almost put me at breaking point. I talked to them many times about getting ripped off. Last Conversation was they laughed at me and said welcome to liberty. 10% home loan rate. Absolute joke. Show details

I missed the Feb 2025 home loan payment by 1 day, and they reported it to the Credit Reporting Body. This has taken my credit score from 851 to 635. Time to look for another lender. I am now filing a complaint with www.afca.org.au Show details

I took a car loan one year ago. Recently, I decided to pay off the remaining balance as i was planning to sell the car. When I requested a payout quote, I was shocked to see an additional charge of $7,500. Typically, payout fees range between $500 and $600, but this amount is unreasonably high. I find this completely unfair and disappointing. For… Read more

anyone considering financing with this company, I strongly advise you to reconsider. Hidden fees like this can be a major burden.

Thank you.

Don’t use Liberty. Quick to approve, slowest for discharge – Just keep in mind that liberty take 3-5 business days to process a loan closure after payment have been receipted and the loan marked as closed in your online account. Most other lenders take around 24-48hrs max. Left me without a car for 5 days.

Never sign a home loan with this company – Never sign a home loan with this company. I sold my property and settled over two weeks ago, yet they still charged me a mortgage payment! Their customer service is terrible and impossible to deal with. I was also charged a shocking 9% interest rate. On top of this, someone hacked into my online account and set up an offset account without my… Read more

knowledge, and the company failed to investigate it properly, even charging me setup fees for the unauthorized offset account. Avoid this lender at all costs.

Never Again! If I could give zero I would! – So I back in late June after 2yrs with liberty I requested an offset account for my home loan. Didn't have one at the start. This was set up with an email saying how much I can transfer and all the ins and out and I could access it whenever I needed - I was advised do an offset and that's where I put my money in etc. Which was why I did it… Read more

anyways, I had transferred all of my savings, not quite 10k but close because that would help a single mother and her mortgage. The other day I used the card and was needing to pay a motel cost, and noticed there was only just over $1008 available in there, the card started to bounce. I was stuck in another city with 2 little kids, and where I went to use my card they said sorry it says you don’t have enough. I pay more of my mortgage off each month than the monthly repayment and have not received correspondence around any mortgage repayments being late, however when liberty was rang they had said I was more than an entire mortgage repayment behind? I had a large amount of money sitting in an offset but I had just paid the largest amount of interest? When liberty was rang they had said I could not access any money until I had paid the sum which was more than what I pay on a mortgage repayment, because I obviously have money.

I had said I had not had any correspondence with arrears, they said I needed to go through bank statements in that case, but could not access any money and was stuck in another city with 2 little kids, with absolutely no money. I had to borrow money and in the end pay money that liberty said I owed no documentation, and still to this day couldn’t give any answer on even though I pay more than my monthly repayments? I was told I signed an agreement at the start - I did not Sign any agreement around offsets at the start because i didn't have have one. But the fact that I had paid most interest with money sitting in a liberty offset compared to when I didn't is questionable? no arrears letters however still they withheld access to my money until I paid the sum they demanded to release the rest of my funds which now has left some health bills for children unpaid and a surgery that can now not go ahead. I withdrew all funds from liberty as they will withhold whenever it suits, and never want to be in that position again! Needless to say AFCA will be underway because they don’t even feel like they should provide any evidence or correspondence you only just happen to find out, and apparently can only go through statements? I only found out because I needed to access funds oblivious to what liberty had done. Extremely disappointed, and will move on as quickly as possible

The worst i’ve encountered – Agreed with Jim!! WARNING STAY AWAYIN MY OPINION their service is shocking! Definitely check your Credit File! They do put “hardship “ even when pay has hit but they go to take out and also “missed repayment “ which is rot. I also have not ever applied for hardship with liberty and pay every fortnight and pay a lot more and have a $10000… Read more

sitting in offset and that's hardship! Putting hardship is not the truth and it should not happen. It will affect any ability for any future loan!! Very low act. I only found out because my interest rate with liberty most people cringed and I have a broke friend who wanted to help me to refinance so I could add my car. My property is worth double than what I owe them but they said no. So because they choose to put hardship down for a missed payment that they organised on the wrong day, getting any loan for a car was difficult let alone refinancing with anyone because of what they have done!! Again exactly as Jim says————- They “shoot first and ask questions later “. and I too cannot wait to refinance to another Bank after what they have done Trapped with high interest rates of 7.49% — and no doubt will end higher yet. I mean they won’t even refinance just the amount I have or make any adjustment.. They just want the high interest rates. A single mum in this position and they take advantage! Shocking and i would not recommend - can’t wait to leave them

Poor Product – I ordered a Valuation for my property, although the report had been sent to liberty financials some week ago, I am still denied the outcome for this report. Yet i have been invoiced and charged $1100

WARNING STAY AWAY – IN MY OPINION their service is terrible. Warning-check your Credit File. They put a “hardship “ and “missed repayment “ on my file which were both WRONG. I never applied for hardship and in fact was sometimes paying MORE than the required repayment amount. I had to check for myself and after explaining the details and circumstances they advised… Read more

they will fix and remove these notes. My complaint is that it should never have happened. If I didn’t notice and contact then other Banks would not want to do business with me. They “shoot first and ask questions later “. Can’t wait to refinance to another Bank.

Un professional service – The service we have received has been dreadful. The person who is in charge of our account is a bully and threats. Not a pleasant experience. Show details

Worst bank – Have 2 investment loans at more than 8% interest rate. Difficult to navigate account overdue and staff they do not know the software Liberty is using it became more stressful. Transaction takes 2-3 business days to process it’s not worth paying high interest rate and delay in processing. Would not recommend Liberty finance biggest mistake ever by mortgage broker

Never again – I feel so betrayed. When I registered it was under the advice of my Toyota dealership. I should have never trust them. They absolutely never mentioned that I would have to paid 30% of the amount of the loan for early payout. No figures in the contract either. So when I received a bit of money when my grand mother passed away, I place 20k into my… Read more

account thinking that I could pay out my car. Now I have 11k of just fees for early pay out!!! I should have keep this money, I am working casual, 3jobs, I am desperate, never again.

100% customer satisfaction. Which is extremely rare these days! – My Finacial consultant Lauren, was articulate and immediately put me at ease with the whole process. Show details ·  1

Loan Experience – Liberty was a pleasure to deal with, Nothing was a stress for them. Maddi was very prompt in everything and even better seemed like she was genuinely happy to deal with people. It was great to not to talk to a robot as you do with a lot of the big banks. Thanks again Maddi for the ease of progress of this. Show details ·  1

if you can get finance another way, do it another way – high interest and high cost of exiting the loan early. I very much regret getting this loan but my wife was on mat leave so I was forced to. There were many fees to close the account. Show details

Great experience getting finance – I dealt with Lauren O'Neil at liberty who was just amazing, so patient and extremely helpful, the whole process was stress free and comfortable. Would highly recommend liberty, and especially recommend Lauren O'Neil to work with for a great financial lending experience. 12 out of 10 Show details ·  1

No funds forthcoming and none existent customer service – Extremely disappointed- cant believe how bad the customer service is - I was approved and I accepted my loan but I am still waiting on the funds - repeated emails - phone calls and portals not working when i finally speak with a human nothing eventuates: will be taking this to the financial ombudsman - warning the whole process seems stress free at the beginning but that is not the case - be warned! Show details