Amazing Service, fast and Efficient turnaround
I couldn't have asked for a better Lending Specialist to deal with. Salim Wahed always kept us up to date and made. Great experience the whole way through. 100% satisfied.
Not compassionate at all
I have found liberty to be very uncompassionate during this awful COVID time . I was spoken to very rudely when enquiring about what help might be available to me . Thanks for the added stress.
My first home Loan Salim was fantastic It went smoothly great to deal with ,highly recommended.very happy with liberty they were always available when you needed to contact them ,it was a pleasure to go through liberty thanks Salim your great .
if you have more than 3 properties you will be penalised more than 1 percent than everyone else. BEWARE. don't bring properties there. I am getting scammed. This is a money grab.
Awesome customer service.
We called Salim Wahed out of the blue and he was absolutely fantastic. Great customer service. Very prompt with emails and phone calls. Highly recommend dealing with Salim at Liberty Finance.
Outstanding service! From outstanding staff memeber!!!
Just got a car loan with Liberty financial and all I can say WOW! What great service!! I Had the pleasure of dealing with a gentleman named Salim, he went above and beyond helping me with documents and Keeping me informed all the way through the process. I’ve dealt with a few financial services through out my life and this one has to be the best. Liberty Financial, promote this man as in my eyes it’s well deserved!! Thanks Salim!!
- Liberty Financial Car Loans
- Verified customer
Worst customer service, all I want is my final statement
Keep giving me the runaround, I have paid out my loan early and want to sell my car. I keep being told 3-5 days until I can get my final statement. This has happened twice now, cant get a straight answer. All I want to do is sell my car that I have paid off. Worst customer service ever
The most arrogant company and employee's
Following up on my previous comments.
The most arrogant company and employee's I have ever come across, they have no understanding of what is customer service no they talk to you like they are your boss.
Guys before you even consider this company for any loan just think twice unfortunately I do have a loan with them which I have to see out as I will always pay my debit but never again. Just try any other company except Liberty.
Absolutely horrible service.
We currently have a home loan with Liberty. The only reason is that we are with them is because our credit rating is not the greatest due to my health reasons. I got sick and lost my business and instead of going bankrupt I want to pay my creditors off but because I was late it gave me a bad credit rating. To Liberties credit they have given us a mortgage of $120,000 which didn't pay everything off. We have been paying our mortgage of regularly and last year in November asked for more money to pay rest of creditors off. Initially after about 3 ...months of us asking for an answer we got a verbal approval then about a month later a written approval and then my wife rang and emailed regularly to see what is happening. Today she finally got an email stating that because it's been over 6 month we must do another application. I don't understand why as this is not due to any of our fault. Over the last 8 month this company has caused me and my family so much stress and anxiety words can not express. We are so disappointed. If I could go somewhere else I would but I can't only hope no one else has to go through the same thing.
Benchmark your home loan interest rate ( & after you get up off the floor) call another banking alternative
The interest rates are ridiculous. The only reason to stay with Liberty is if you cannot get lending from anyone else. They are 1.5%+ above most banks! They will not negotiate, knowing rates are unrealistic. I have called several times over the last 6-months, in the end I took 2 loans at 4.76% across to a large mutual at 2.9%, it wasn't hard, but couldn't believe a LTV of 55%, variable after 4 years, they were happy for me to walk. Crap rates, crap products.
Re-Financed with Liberty would not go elsewhere!!!
This is my second car loan with Liberty and I would not go elsewhere. They have always been practical and straight forward with my finance and provided competitive loan conditions. Their customer service Team has always gone the extra mile. Kris Gojevic really provided the best customer service I have experienced and I will defiantly return for my next loan once my current is paid off. Highly recommended!!!
Not a bad lender but fees everywhere!
I ended up with liberty due to a change in my circumstance that prevent me from getting a loan with the big banks. I bought a block of land and I had 45% deposit on it, but I was still charged over 1.4k for a Lender Mortgage Protection fee, because it is a block of land.....they charge you $50 for every redraw, and when you want to get out they charge nearly $400 discharge and admin fee, not to mention their interest rate can't even compete with the big banks let alone other lenders that offers more competitive rates than the big banks!
Great rate and personal service provided by John Rachcoff. He met me at my office to sign documents. This made the process in buying a business car easy and relatively quick.
- Liberty Financial Home Loans
- Verified customer
Excellent service - highly recommended
My friend referred me to Mohammad. As a first time buyer, I had very limited knowledge of how financing for a home loan works in Australia. Mohammad provided an excellent service with due diligence from start to finish. Always fed me accurate information, which helped to make a well-informed decision. Extremely transparent, open and on time. He helped me to connect to the best people/service I needed to settle my purchase. Excellent service and experience thank you, Mohammad!
I don't know about those 5 star reviews. My personal experience with them was terrible. They never process my enquiries. 1 email + 3 phone calls to follow up since last week and still waiting and noting has happened. I've been with Liberty for a year and I wouldn't recommend it to anyone. Even the interest rates they offer, is not competitive at all. Just avoid them!
Feel Ripped Off
If there was fail star I will definitely put it here but unfortunately there isn't, I think Mark was his name I spoke to, so arrogant and unprofessional how he spoke to me on the phone and not only that this company is a rip off with higher interests that keeps adding on to your loan with a one missed payment it keeps adding on, seriously? who charges $400.00 monthly interests on top of your monthly payments? And not sending a friendly reminder like normal banks and other lenders do, that your interest will keep adding on every month if you mis...sed one payment, instead they just enjoying ripping the hell out of us seriously? And with your false advertisement about Covid19 that you will help, come on, stop with your false advertisement. I knew you were dodgy from the beginning making us signed at a Shopping Centre with loan documents. Lesson learn for me
good rate hard to get through on phone marko was extremely helpfull happy to use liberty in the future xx xx xx
xx xx xx xsx xxx xxx xxx xxxx xxxx
Wow after I finish
Dealing with a company that just never wants u to finish. I paid 60 extremely large payments to finish my loan. But when I call to make I’m done I am informed that I owe them an exit fee. They won’t inform you of this fee so they can still keep charging you extremely high interest and keep listing you as a bad credit risk. Wow an amazing company What another fee to come after that and a fee for that too
Just realise this company is only there to make sure you can never be free of debt.
Avoid Liberty - they offer to help businesses impacted by Coronavirus, but only if you default!
Liberty sent emails to all borrowers and put a message on their website stating that they're here to help borrowers affected by the Coronavirus by 'Waiving loan fees or charges'. Yet when I asked Liberty for help I was told that they will only assist with fees if we default on the loan! So they're not in fact helping anyone financially responsible who is trying hard not to default - pathetic service and false advertising from Liberty. And on top of that Liberty are charging us 5.76% interest for our loan when I'm only being charged 3.02% on our loans with other banks, and they don't charge a $30 per month service fee either. Get your loan from any other financial institution besides Liberty.
Mortgage Couging!!!!Stay Away
When the current markets are in Turmoil ,RBA drops the rate and all big lenders carry it across.
Except liberty - they dont and their clients are some of the most Vulnerable
Questions & Answers
We had our Mortgage broker submit an application for finance a week ago on the 15th of September. We made sure to have all required documentation submitted at the same time. How long is the expected time frame and can it be sped up at all as we need to be vacated from our property by October 15th as it is a rental that has been sold.
With the current climate with Covid19, are you still offering sharp home loan to people with their only income source as full carers pension.
Liberty Financial M.Liberty Financial
Hi Melissa, we can still accept carers pension as the sole income source. If you wish to discuss your scenario in more detail please send us your contact details. The Liberty Team.
If properly falls thru that is on application, do I have to pay another round of application fees
Liberty Financial M.Liberty Financial
Hi Lynda, if you were unable to secure your preferred property your application will remain active until the expiration date of the offer. Please have a chat to your broker for an update about your specific application. Cheers, The Liberty Team
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