I have always had great service when I have called.
As previously mentioned always great service when on the phone.
In regards to the rate, when we signed up we were told the rate would be a little lower than what we started at but we chose to go ahead. Over the 1 1/2 years we have had more than one increased interest rate when others have been quite a lot lower. I am hope when the next rate cut comes in by the Reserve Bank we also get this cut.
Genuinely about helping
I recently called for a home loan rate review in light of RBA cutting interest rates. The process was streamlined and painless and managed to cut my rates down to a rate that was slightly above industry average. Very happy with the customer service department (Callum) and their good work. Highly recommended!!
Interest rate reduction April 2019.
Thanks for reviewing my home loan back on the 4th April Mohamed Farahat
Lending Specialist, dropping the interest rate to 3.99%. 9 years with liberty now, they always have been very communicative and easy to deal with, I stuck it out originally as they refunded my establishment fee after a few years, was well worth it.....plus offer me rate reviews every year, and always seem to deliver on the Federal Reserve cuts too, expecting a letter in the mail again. The only thing I was disappointed in was I couldn’t get a loan for my renovations on the house, considering I pay more than my weekly amount every time for entire 9 years I’ve had my loan and my credit history is top notch! Unbelievable!
Great service. Very helpful
Jacob at liberty was very easy to deal with. He was more than happy to answer any questions I had. He got me a good rate on my loan. I would refer him and liberty to anyone looking for a car loan.
I rang to question the interest rate on my home loan.
I spoke to Callum Jackson and he provided very good and prompt service.
The actual reduction in the rate was 0.45% which I was pleased with. However, the actual reduction in the monthly payments was $200 which seems low. I would have expected something above $300 and maybe closer to $400.
Liberty Made it Happen !
An excellent experience working with Liberty from home loan application to settlement process. My lending specialist was Lara Donaldson, who actively worked on the application and kept me constantly informed with updates. Thanks heaps to Lara who made one important part of the home-buying process less stressful !
In general, nice to see a reasonable and responsible small lender in the market and wish on their successful future growth. We need more like Liberty in the home loan market to bring up real competition.
A Wonderful Experience!!
i am one happy customer!!! i never met with sales rep (Athan) and everything was so easy to get settled, communication was really great! and the overall customer service, from both Athan and Jacob was truly amazing. The interest rate i got on my carloan, no other lender could of done better, especially NOT the major banks.
i am really pleased with my experience and the service i received with Liberty.
Good to deal with
Jacob was helpful with information when I called to reduce my rate! Made it easy. Would recommend! I was happy with my reduced rate so won't be looking to change.
New Home Loan !
Home loan specialist Lara helped throughout the application process and kept everything moving along as required to complete all requirements in time for settlement that went through without a hitch !
Very much appreciated.
Jacob Bullen was brilliant, he was very helpful. Great communication. Happy with the loan , very satisfied with the rate with the loan. Recommend liberty and Jacob for any future loans
Re-Finance home loan
Matthew was fantastic in his approach and willing provide explanation to the questions i had.
However Libertys request for probate to be sourced by us was incorrect as my mother was still alive and probate was not required . We ried explaining this on a number of occasions and was not until our solicitor engaged Liberty that this was then taken off the conditions of the loan. Also the fee relating to this was left on the schedule and we had to ask for it to be removed. (This correspondence between our Solicitor & Liberty has also cost us $$ which we had to pay)
Otherwise i think Matthew did his best to sort out s few of these issues and feel that he may benefit with training in this area.
Easy Process, Good Deal
Jacob at Liberty was easy to deal with and worked with me to get the deal settled and finalised. They even managed the issue when NAB had not cleared the title of the car
Making my home comfortable for my older age
Lending Specialist, Matthew Pacuribot, helped me through the process with expert guidance and constant patience. Matthew explained each step and was of great help when I really did not know how to complete some paper work. I had no unexpected costs. Matthew is a great asset to Liberty Financial
Always helpful and informed.
Callum was easy to deal with and understood my position. Well informed and knowledgeable He listened and was able to offer a solution without being prompted. An easy pleasant experience.
Fantastic Service and Customer Focus
Jacob provided all of the information i needed in a swift manner. This allowed the process from start to finish to move quickly, reaching settlement very quickly. Awesome customer service!
A very pleasant experience
Matthew Pacuribot has been extremely helpful during our refinancing. His communications have been helpful and supportive throughout the whole process and all questions respectfully answered and explained. It has been a relief to have the support during this process.
Easy and effective
Contacted to request a rate review, after a few minutes on hold, I had an answer and a positive outcome. Thank you for making it a painless and pleasant outcome
Excellent service from Callum Lending Specialist
I called to discuss a few things including our home loan rate being reviewed. Callum provided excellent service, fast & efficient. I was very happy with the outcome and the work Callum did.
Exelent service exelent consultant helpful advise
Mohamed provided me with easy to understand information about the product the process was very simple providing me with a loan to suit my needs I did not loose any time from work during the whole process
Happy with liberty
I have been happy with Liberty home loan. I was approached by another lender offering a lower rate. 3.85%. Liberty couldn’t match but did lower to 3.99% from 4.67. Which was all done over phone. Easy and I’m happy with my new rate. And to stay with liberty.
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