LiquorLand

I purchased, two or so weeks ago, a six pack of Heineken beer. I got them home and opened one of them on Friday and it was off. A foul taste, it was definitely off. Even though they were purchased from the Mermaid Beach store, my wife took them back to the store in Bundall which is literally a stones throw from our house. On entering the… Read more

store, she grabbed a bottle of wine and went to the cashier with the wine and the 6 pack of beer she wanted to exchange. She was met with Emelia / Amelia: a scruffy teen possibly early twenty-year-old with an awful nose ring and an equally awful attitude.

My wife explained the situation with the beers and was instantly told, you’ll have to take them back to the mermaid beach branch where you got them. Perplexed, my wife asked, why? Are these stores all franchises? No was the response, well then why do I have to take them back to mermaid beach, what happens if I’d purchased them in Noosa, would you be asking me to take them back to Noosa? Well yes, we can’t exchange them here. Well, when I purchase an item from Myer, I can take it back to any Myer store what’s the difference? There’s only one Myer was the response she received, my wife pushed again and [Name Removed] called the manager who, clearly had been in the world of employment, commerce and common sense longer said yes exchange them. What’s wrong with them anyway? [Name Removed] asked, they’re off, what do you mean off? My wife said, I don’t know, I don’t drink beer, they’re off my husband said they had turned. Well what does that mean, my wife said, I tell you what, why don’t you crack one open and taste it, I don’t know I am not a beer drinker, but I would imagine it’s the equivalent of a corked bottle of wine, it does happen. The beers we purchased were $23 and the price was now $25 so [Name Removed], clearly devoid of any understanding of retail, asked my wife to pay the $2 difference, why do I have to pay the $2 difference it’s an exchange? In Myer when I exchange one item that is faulty for another, I am not charged the difference if there is a price change. She again had to check with her boss over the radio who I have no doubt told her to get a [Content Removed] grip, I certainly would have done.

After a hellish interaction with this surly, rude little gen alpha my wife finally was able to leave the store with an exchanged 6 pack and her bottle of wine. I would suggest LiquourLand would do well to take this this rude little [Content Removd], by the ring in her nose and lead her to the training department where she can learn to deal with the paying public in a manner that is acceptable or better still, do us, the paying public a better favour and lead her by the ring in her nose to the front door and provide her with her final payslip on her way out.

Obviously, a bad advert for LiquourLand, there is an abundance of people out there in the local suburbs who are looking for work, good people who can deal with customers competently and courteously and who understand the value people bring to any business. Why on earth, when you have all that available to you, are you employing a drongo like this imbecile. Step Up LiqourLand, I cannot believe this is the only review you’ve had about this idiot in your Bundall branch.

Liquorland caversham WA Get rid of that miserable middle aged woman M*******. Asking patrons that are obviously of age for their ID and holding up queues just because she’s on an authoritative ego trip ! She was also being belligerent and yelling at her young staff infront of everyone. Yuck ! I walked away feeling like I was the problem..but I can clearly see on google reviews that she’s had plenty of complaints aswell. Show details

Today (Friday 6:01pm) I placed an online order for 1-hour express delivery. Soon after (6:11pm) I received a text advising the order was packed and ready. After 2/12 hours I called the contact number the had been provided - 1300 300 640. After a… Read more

few minutes of delays they checked my order and said that Doordash had not collected it. My order was with Liquourland not Doordash. I asked what had happened and what follow up was occurring. Apparently nothing had occurred at all! They had no solution for their problem either and it was very quickly apparent that it was now my problem to sort out with the store. They eventually let me know where the store was (Redcliffe Warehouse) They flatly refused to provide any names or contact details of the Area Manager or anyone else responsible for the issues, just their titles. They also refused to contact the store. They then said I should call back on Monday? I then asked to speak with a supervisor or manager to escalate the matter and they hung up. I then contacted the store who stated that it was in fact the on-line team who were responsible for contacting Doordash and they had nothing at all to do with deliveries. They explained and confirmed that the order was packed and ready, but that nobody from Doordash had come to collect it. They do not follow up either, so clearly the Liquorland system is designed for the Customer to initiate and follow through with all post-failure actions. They then put me back through to Customer services, but it was a busy tone. I then called it again myself (8:54pm) when surprisingly I was eventually faced with the same unhelpful/original person. They proceeded to repeat their demand for me to call Monday, refused to speak to me, threatened me not to call again and promptly hung up. This is probably the most illogical, insane and most distressing on-line experience ever. Not sure what has happed to this business over the last 12 months, but I’m done with the utter incompetence and stupidity of the Liquorland on-line offering. If this is where Coles is headed, I wont bother even considering trying its supermarket on-line platform either.

Liqourland will accept your order and then take your money. They will even send you and SMS to tell you your order is ready but when you get to the store it isn't and some of the items you ordered are missing. I am told they are going to start to use AI to "improve" the process. I don't hold out much hope. Show details

Ordering from them is usually good, but every third time it's a miss: - Order may not not contain all items (in particular - when I order a 24 case of beer and get a 4-pack instead - Despite advertising ~60 min express delivery turnaround, this may be 1.5 hours, or may be 3 hours. Miraculously, when I contact customer care, the order becomes… Read more

dispatched within minutes.

All in all, if you're not desperate to have the delivery ASAP, this is less of a problem, but if you time the delivery to a certain time frame, this may be inconvenient.

Your website states opening on Thursday Friday at 8am. But apparently it changed at Christmas time, now opening at 9am. So here I sit waiting.....it's mid February. CHANGE YOUR WEBSITE!! You've had 1.5 months to prevent inconveniencing people. Show details

I have been served by PJ on many occasions and he is the reason I keep coming back. He always greets everyone entering the store with enthusiasm and always offers help before you even ask. It is always a delight to walk into the store and to see his smiling face. Show details

Their offers compete OK with those elsewhere, but I would always check elsewhere. Their 60-minute delivery offer is just annoying, though. For the last good couple of months, it's simply gone to mush. Why is something that is so very unreliable even offered? Lately, all it does is cause issues as I can't plan anything close to around..................Maybe they just like annoying customers???

When I order wine, I don’t expect it to take over a week to deliver it! More trouble than it’s worth. Only order if you fancy a drink next year, as this is how long you will be waiting to drink your order.

Overall Liquorland have a professional reputation. Yesterday I had a dispute with a customer service representative. Through no fault of hers she was not able to explain why there had been a policy change to customers purchasing wine on line. I requested her to get a manager or supervisor to phone me the following day. I confirmed I would… Read more

available AM upto 10 am and anytime after 3.00 pm. It appears that lower to mid management do not see the value of speaking with a customer as I have not received any phone contact. Most disappointing from a major retailer who preach the value of customer retention. Most unprofessional! I do not believe Liquorland management understand the customer is the most important person in their business. I do not expect the Coles group to respond

Bought some beer, at a very good price, on a Thursday night. I was able to get "Free Delivery" cause I spent over $200.00. However, although I was eligible for Express Delivery, this option was NOT highlighted; hence available. I chose the "Free Delivery"option, expecting the store, 5mins away, would send it. However, it was sent from Melbourne & arrived 5 days later!! BEWARE if you expect a speedy delivery!!

Frustrating when you place an order, pay for it and then the item is out of stock, holding up your order and get no notification. You could be waiting weeks for your order and in the meantime, another item goes out of stock. Really unprofessional trade practices. They need to address this but they probably don't give a cr#p. Under the Australian… Read more

Consumer Law, businesses are legally prohibited from accepting your money if they know, or should know, that they cannot supply the item within a promised timeframe. They must be upfront about stock availability and delivery estimates before taking payment so think twice before ordering with them.

After placing an online order that initially went through, I later received an SMS saying it had been cancelled and that I should reorder. When I attempted to reorder, the price had increased significantly. That’s not good customer service. I won’t be rushing back to Liquorland — especially when there are plenty of better options available.

Placed a $200+ Order for 60 minute EXPRESS delivery from Jandakot on 02/04/2026. After a minute wait, still nothing. Rang their 1300 number, after they checked I was told 1 of my items wasn't available in whole. They had not made any attempt to contact me. The customer service representative COULD NOT HAVE CARED LESS, he actually found it amusing that I was now without my order for Good Friday.

I rushed out to purchase some items from Liquorland and after battling lunchtime traffic, I arrived at liquorland at 12.40pm only to find the store was closed until 1pm…….? A store such as liquorland closed at lunchtime?????? Clearly Coles has put customer service last and cut back on staff so the poor shop keeper had to close the store to either… Read more

have lunch or go to the bathroom. SHAME ON YOU COLES for abusing staff and wasting customers time and fuel……! That is a disgrace!

Placed an order for click and collect at morayfield wharehouse for a family gathering on the weekend only to turn up to collect and be rold by rude staff one of the items from my order was out of stock so they have canceled my order without an email or phone call extremly rude staff and have been told my $350 dollar refund could take 5 days... thanks for wrecking my family easter party horrible service do not shop here Show details

Useless Manor Lakes store I’m extremely disappointed with the service from the Manor Lakes store. We’ve ordered delivery multiple times, and every single time the order has been shandled. The deliveries have either been incomplete or sent to the wrong address altogether. This level of inconsistency is unacceptable, and it’s frustrating to… Read more

repeatedly deal with issues that should be basic operational. Customers shouldn’t have to chase their orders every time. Extremely disappointing!

I have been double charged for transactions TWICE in the past 2 months. Of course there is no easy way to contact them about it. The website says there’s a chat option but there literally is no chat option. I am never given receipts upon checkout so I am unable to go back to the store to get refunded. I only have proof from my bank accounts of the… Read more

duplicate transactions. I have managed to do a chargeback through my bank to get the funds back but really, this should not even be happening. Twice in such a short amount of time is baffling. How many other people do they blatantly rob and actually get away with it? I refuse to go there anymore, way more hassle than it’s worth.

Liquorland online order wouldn't go through. Contacted Liquorland via phone. They said my bank was the issue and I needed an authorised code from my bank called a 3DS. I've never had to do this before and never heard of it, she said it's been in place for 2 years. How or why would I contact by bank for authorised consent to purchase at… Read more

Liquorland. I have my card and details in front of me, I tried both my cards. I said I've ordered before and never had an issue. She was rude and hung up me.

Online express order was delivered incomplete by Doordash. I rang the store and was told the driver missed one slab on the counter and was told to ring the Online Orders Hotline. I did so, was on hold for 5 minutes waiting to speak to a person and meanwhile used the online chat function instead of waiting any longer and hung up. There's now no ETA… Read more

as to when this will be handled because I can't wait on the phone any longer to speak to a human who can assist. Such a run around and waste of time considering this was a 60-minute delivery. Never again.

I placed a complaint on the Liquorland site for the Cooks Hill store yesterday about how rude, unknowledgeable and ignorant the male employee was (only employee on site in the morning). Their response was to phone a 1300 number which I have no… Read more

intention of doing and, in addition, if you look at other poor reviews it is their generic response. This is a clear indication they don’t give a toss & I will not return. I went to Artisinal Cellars, Newcastle. Their service was exceptional. Avoid Liquorland Cooks Hill at all cost or convenience & go to Artisinal where there is free underground parking for 2 hours(old David Jones Newcastle site).

Did an on line order , invoiced and accepted. Next day advised they only had limited stock, not the first time this has happened. I was offered substitute wines and this became confusing, cancelled order.

SKYY vodka the product description claims its comes from California filtered through Californian limestone and enriched with the taste of Pacific minerals. Turns out its made and bottled in Milan Italy. About as misleading as you can get. Contacted Liquorland but did not seem interested or to understand the problem. Guess its buyer beware.