LiquorLand

If I could give zero stars, I would. I tried to purchase again from liquorland to see if anything has changed. Nothing has changed, I still couldn't purchase, I was given the same response over and over that my purchase could not go through, due to bank issues. Despite using different cards and sufficient funds available. It kept saying to try… Read more

again, you haven't been charged for this transaction. Problem still hasn't been rectified after all this time. So I'm still not a customer of liquorland, instead I purchase at Dan Murphy's and they price match anyway. Liquorlands loss.

Can Coles greed get any worse? Are you aiming for trillions now, not billions? Control us in everyway? Just went to do my weekly online purchase at Liquorland. Can't do that anymore. I have to log into a Coles account. One day soon the language we need to use in describing these greedy beggars will be permitted by on this site. Sorry, my local, Coles screwed you over because I am stuffed if I will bow to this sort of blackmail.

they deliver every where else in ydney , wont deliver my area, not that is a bad area either!! I spend hundreds of dollars a shop. just ordered from BWS, getting delivered very soon. bye bye liquoralnd, thanks for treating me like a loser just because of my postcode. guess i will have to give coles the flick as well

The absolute worst delivery & service. 7 days to be delivered to Gold Coast. Products were damaged. Customer service team would only offer $10 off next order! This would be the worst online service i have ever experienced. Even Alibaba is more reliable

Today (Friday 6:01pm) I placed an online order for 1-hour express delivery. Soon after (6:11pm) I received a text advising the order was packed and ready. After 2/12 hours I called the contact number the had been provided - 1300 300 640. After a… Read more

few minutes of delays they checked my order and said that Doordash had not collected it. My order was with Liquourland not Doordash. I asked what had happened and what follow up was occurring. Apparently nothing had occurred at all! They had no solution for their problem either and it was very quickly apparent that it was now my problem to sort out with the store. They eventually let me know where the store was (Redcliffe Warehouse) They flatly refused to provide any names or contact details of the Area Manager or anyone else responsible for the issues, just their titles. They also refused to contact the store. They then said I should call back on Monday? I then asked to speak with a supervisor or manager to escalate the matter and they hung up. I then contacted the store who stated that it was in fact the on-line team who were responsible for contacting Doordash and they had nothing at all to do with deliveries. They explained and confirmed that the order was packed and ready, but that nobody from Doordash had come to collect it. They do not follow up either, so clearly the Liquorland system is designed for the Customer to initiate and follow through with all post-failure actions. They then put me back through to Customer services, but it was a busy tone. I then called it again myself (8:54pm) when surprisingly I was eventually faced with the same unhelpful/original person. They proceeded to repeat their demand for me to call Monday, refused to speak to me, threatened me not to call again and promptly hung up. This is probably the most illogical, insane and most distressing on-line experience ever. Not sure what has happed to this business over the last 12 months, but I’m done with the utter incompetence and stupidity of the Liquorland on-line offering. If this is where Coles is headed, I wont bother even considering trying its supermarket on-line platform either.

I’d like to recognise Deep at Liquorland Sandy Bay for her exceptional patience, kindness and professionalism. During my visit, I witnessed a customer speaking to her in an unnecessarily rude and condescending manner. From memory, the purchase included Stefano Lubiana sparkling, a bottle of Milton, possibly a Penfolds Cabernet Sauvignon, and… Read more

three small bottles of Johnnie Walker Black Label. The customer also complained about how the bottles were packaged in a box. Throughout the interaction, Deep remained calm, courteous and incredibly patient.

This followed another difficult interaction with a customer who had left her keys behind and was rude to Deep because she hadn’t spotted them hidden behind a sign on the front counter. To handle two unpleasant encounters in succession with such composure deserves recognition.

We complimented her on her professionalism and asked her name. When we struggled with the pronunciation, she kindly told us that her nickname was Deep.

It was uncomfortable to witness how she was treated, but her kindness and professionalism stood out. Deep is a real credit to your team, and I hope her manager ensures she receives the recognition she deserves.

I'm nearly 80, and pretty grumpy a lot of the time. And when things don't run in a straight line for me, I generally arc up about it. But Coles/Liquorland have changed dramatically in their delivery/online stuff. Liquorland is now run by Coles. It's brilliant. IMO, they don't put a foot wrong. The site has been streamlined and makes it very… Read more

easy to use...DAN MURPHY'S TAKE NOTICE!!! Indeed, I've stopped using Dan's because it had become so bloody complicated. Thanks Coles, for getting this right! I'll go so far as to say, this outfit is probably the best online ordering service in Oz.

Ordering from them is usually good, but every third time it's a miss: - Order may not not contain all items (in particular - when I order a 24 case of beer and get a 4-pack instead - Despite advertising ~60 min express delivery turnaround, this may be 1.5 hours, or may be 3 hours. Miraculously, when I contact customer care, the order becomes… Read more

dispatched within minutes.

All in all, if you're not desperate to have the delivery ASAP, this is less of a problem, but if you time the delivery to a certain time frame, this may be inconvenient.

This review is for both the online so called Customer Assistance Service and physical store also. I can't believe how Coles LiquorLand can justify being called a business of any sorts. Had my first and LAST online experience and can't believe the absolute disaster this organisation has created. Sure, you might "eventually" receive your order, but… Read more

not fully complete and definitely not in the timeframe promised. Tried to call CS for assistance with a enquiry and some lazy beligerant little turd, working from home, made me feel that I was interrupting his day!! I received no assistance but instead referred to their mountain of Online Terms and Agreements and Rules, and then had the call ended without warning! Called the Store, and didn't even get the chance to make my enquiry, and yep, a rude disgusting bogan female voice said something about "thems the rules" and slammed the phone down!! Why did I even bother? Never again! I don't even drink alcohol, but do keep supplies for Family and Friends occasions. Always check Product Review.

Place an orderfor delivery. Had the charge come up on my credit card. 3 hrs later no delivery so checked online. They had no record of my order. Calked them and was told they had a technical glitch. Cancelled the order. Still waiting for a refund.

If i could give a minus star i would! Ordered on Tuesday for a delivery Fri or Saturday (this is for Saturday guests), i am in South Australia. They don’t post from their own local stores only from Victoria, but you find that out after you pay. Its been transferred so far to two facilities in Adelaide and sitting there since 6.38am Friday but no… Read more

one can tell me where it is!!!! It is now 3.30pm Saturday. Phoned their hotline but they dont care, offer nothing. I don’t need it now. I can get a refund but only if i return the items that i don’t have! Not sure how that works. I would recommend going with Dan Murphy’s, they delivered in less than an hour, from payment to delivery, yet Liquorland can’t manage to do it in 5 days!!!!!!!!

Not sure what's happening to Liquorland,but it's impossible to actually sign in,I've done all the Coles link previously and today I just can't sign in, wanting me to do it all again ,if your sales have dropped,this is why,U are losing customers

Liquorland Cellars Oasis Shopping Centre Palmerston NT Keep right away from this toxic and unfriendly place with customer service employees a plenty who should be institutionalised. Inter personal communication skills shortage. Rude and confrontational. God, all I wanted was a bottle of wine. Won’t be back ever.

I purchased, two or so weeks ago, a six pack of Heineken beer. I got them home and opened one of them on Friday and it was off. A foul taste, it was definitely off. Even though they were purchased from the Mermaid Beach store, my wife took them back to the store in Bundall which is literally a stones throw from our house. On entering the… Read more

store, she grabbed a bottle of wine and went to the cashier with the wine and the 6 pack of beer she wanted to exchange. She was met with Emelia / Amelia: a scruffy teen possibly early twenty-year-old with an awful nose ring and an equally awful attitude.

My wife explained the situation with the beers and was instantly told, you’ll have to take them back to the mermaid beach branch where you got them. Perplexed, my wife asked, why? Are these stores all franchises? No was the response, well then why do I have to take them back to mermaid beach, what happens if I’d purchased them in Noosa, would you be asking me to take them back to Noosa? Well yes, we can’t exchange them here. Well, when I purchase an item from Myer, I can take it back to any Myer store what’s the difference? There’s only one Myer was the response she received, my wife pushed again and [Name Removed] called the manager who, clearly had been in the world of employment, commerce and common sense longer said yes exchange them. What’s wrong with them anyway? [Name Removed] asked, they’re off, what do you mean off? My wife said, I don’t know, I don’t drink beer, they’re off my husband said they had turned. Well what does that mean, my wife said, I tell you what, why don’t you crack one open and taste it, I don’t know I am not a beer drinker, but I would imagine it’s the equivalent of a corked bottle of wine, it does happen. The beers we purchased were $23 and the price was now $25 so [Name Removed], clearly devoid of any understanding of retail, asked my wife to pay the $2 difference, why do I have to pay the $2 difference it’s an exchange? In Myer when I exchange one item that is faulty for another, I am not charged the difference if there is a price change. She again had to check with her boss over the radio who I have no doubt told her to get a [Content Removed] grip, I certainly would have done.

After a hellish interaction with this surly, rude little gen alpha my wife finally was able to leave the store with an exchanged 6 pack and her bottle of wine. I would suggest LiquourLand would do well to take this this rude little [Content Removd], by the ring in her nose and lead her to the training department where she can learn to deal with the paying public in a manner that is acceptable or better still, do us, the paying public a better favour and lead her by the ring in her nose to the front door and provide her with her final payslip on her way out.

Obviously, a bad advert for LiquourLand, there is an abundance of people out there in the local suburbs who are looking for work, good people who can deal with customers competently and courteously and who understand the value people bring to any business. Why on earth, when you have all that available to you, are you employing a drongo like this imbecile. Step Up LiqourLand, I cannot believe this is the only review you’ve had about this idiot in your Bundall branch.

Liquorland caversham WA Get rid of that miserable middle aged woman M*******. Asking patrons that are obviously of age for their ID and holding up queues just because she’s on an authoritative ego trip ! She was also being belligerent and yelling at her young staff infront of everyone. Yuck ! I walked away feeling like I was the problem..but I can clearly see on google reviews that she’s had plenty of complaints. Show details

Their offers compete OK with those elsewhere, but I would always check elsewhere. Their 60-minute delivery offer is just annoying, though. For the last good couple of months, it's simply gone to mush. Why is something that is so very unreliable even offered? Lately, all it does is cause issues as I can't plan anything close to around..................Maybe they just like annoying customers???

When I order wine, I don’t expect it to take over a week to deliver it! More trouble than it’s worth. Only order if you fancy a drink next year, as this is how long you will be waiting to drink your order.

Overall Liquorland have a professional reputation. Yesterday I had a dispute with a customer service representative. Through no fault of hers she was not able to explain why there had been a policy change to customers purchasing wine on line. I requested her to get a manager or supervisor to phone me the following day. I confirmed I would… Read more

available AM upto 10 am and anytime after 3.00 pm. It appears that lower to mid management do not see the value of speaking with a customer as I have not received any phone contact. Most disappointing from a major retailer who preach the value of customer retention. Most unprofessional! I do not believe Liquorland management understand the customer is the most important person in their business. I do not expect the Coles group to respond

Bought some beer, at a very good price, on a Thursday night. I was able to get "Free Delivery" cause I spent over $200.00. However, although I was eligible for Express Delivery, this option was NOT highlighted; hence available. I chose the "Free Delivery"option, expecting the store, 5mins away, would send it. However, it was sent from Melbourne & arrived 5 days later!! BEWARE if you expect a speedy delivery!!

Frustrating when you place an order, pay for it and then the item is out of stock, holding up your order and get no notification. You could be waiting weeks for your order and in the meantime, another item goes out of stock. Really unprofessional trade practices. They need to address this but they probably don't give a cr#p. Under the Australian… Read more

Consumer Law, businesses are legally prohibited from accepting your money if they know, or should know, that they cannot supply the item within a promised timeframe. They must be upfront about stock availability and delivery estimates before taking payment so think twice before ordering with them.

After placing an online order that initially went through, I later received an SMS saying it had been cancelled and that I should reorder. When I attempted to reorder, the price had increased significantly. That’s not good customer service. I won’t be rushing back to Liquorland — especially when there are plenty of better options available.

Placed a $200+ Order for 60 minute EXPRESS delivery from Jandakot on 02/04/2026. After a minute wait, still nothing. Rang their 1300 number, after they checked I was told 1 of my items wasn't available in whole. They had not made any attempt to contact me. The customer service representative COULD NOT HAVE CARED LESS, he actually found it amusing that I was now without my order for Good Friday.

I rushed out to purchase some items from Liquorland and after battling lunchtime traffic, I arrived at liquorland at 12.40pm only to find the store was closed until 1pm…….? A store such as liquorland closed at lunchtime?????? Clearly Coles has put customer service last and cut back on staff so the poor shop keeper had to close the store to either… Read more

have lunch or go to the bathroom. SHAME ON YOU COLES for abusing staff and wasting customers time and fuel……! That is a disgrace!