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Reviews

5.0

23 reviews
5
(23)
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10 out of 10 !

published

The team at Loan base is hands down one of the most helpful, professional, knowledgeable, efficient and genuinely lovely group I have dealt with.
The service provided was accurate, thorough and detailed, and they went above and beyond in the advice and support required in securing our loan for an investment property.

A special mention to Andrew Lucas, Edison Xie and Lauren Taylor.

I would have no hesitation whatsoever in using Loanbase again, or in highly recommending them to anyone.
- The Smiths

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan used forInvestment Property
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BCJ

BCJSydney, NSW

  • 2 reviews

Great team, fantastic results

published

Andrew Loucas and team worked hard to secure me my home loan. Incredible! Very highly recommended. Andrew managed to secure me a great rate and help us through the hoops of purchasing. Also, if you have a slightly unorthodox situation speak with the team. Am using them again for a future purchase.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
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Incredible Brokers!! Thank you!

published

Andrew and the team are amazing brokers. I couldn’t recommend them highly enough. Andrew sorted a very complicated loan for us and in incredible time.
Andrew, thank you again for all the hours you put in and to make us feel at ease in the weeks that could have been very stressful!

Transparency
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Application Process
Timeliness
Loan TypeVariable Rate
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10/10

published

Andrew was was super easy to deal with, true to his word and client focused. Made the whole process easy. Rest of the team made it real easy too so big thankyou all round. No hesitation recommending these guys in future.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateMay 2020
Loan used forRefinancing
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Chris

ChrisSydney, NSW

  • 2 reviews

Great service and rates

published

Andrew was superb! He walked me through the process as we all know loan applications are a pain in the a**. It was great to speak to a real human being. Ended with an awesome rate I wouldn't of been able to find elsewhere. They also saved me the 4 weeks discharge waiting period as they proactively lodged my discharge to ensure I could settle shortly after my loan was approved.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2020
Loan used forRefinancing
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Niki

NikiGreater Melbourne (Inner), VIC

So Impressed!

published

This is the first time that refinancing our home loan has not been a painful and arduous process. Thanks so much to Leo for his professionalism and know-how; he promptly steered us towards a lender whose product was perfect for our needs. Also, a big thank you to Lauren for steering us through the final process to clinch the deal. Really lovely people and so easy to work with. Thanks guys!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2020
Loan used forRefinancing
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Excellent!

published

These guys are more than just your average broker. They're intuitive and rigorous and got us the results were were looking for. They are excellent. I wouldn't hesitate to recommend Chris and his team.

Transparency
Customer Service
Timeliness
Loan TypeVariable Rate
Loan Start DateOctober 2019
Loan used forInvestment Property
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Nalin

NalinSydney, NSW

Extremely Satisfied

published

A big THANK YOU to Chris and Andrew at Loan Base for getting us the best possible deal for refinancing our home loan. Truly impressed with their knowledge, professionalism, transparency and high level of customer care.
I would happily recommend them to all my contacts.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used forRefinancing
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Steve

SteveSouth East Queensland, QLD

Great outcome for us!

published

Thanks so much to Andrew, Chris and Lauren for your guidance through the re-financing process of our two properties. A number of hoops to jump through, but with your support we were able to achieve a satisfying result.

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Luke

LukeMelbourne

Excellent Service- Happy to recommend

published

With very busy jobs, a traditional bank option for renovation funding was impossible. Happy to have found Loanbase online. Andrew Loucas and the team were fantastic. Highly recommended and a great interest rate.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeLine of Credit
Loan Start DateDecember 2019
Loan used forRenovation
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Gabi

GabiSydney, NSW

Great focus on clients needs and awesome support!

published

Excellent support for sure! Received information extremely quick and support when and where I needed. Happy with the product I was offered and outcome. Definitely recommend the team, specially Chris Gillis!

Transparency
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
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Super helpful, great service

published

Highly recommend Chris and the team, they got us a great rate for our home loan with no fuss, and went out of their way to get us across the line, especially considering the hurdles we faced (gazumped on first property, vendor's solicitor lost our paperwork). Above and beyond, 10/10 for customer service.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
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Alexander

AlexanderSydney, NSW

5 stars!! Amazing service!!

published

Purchased my first property last year! Andrew and the team were super helpful and patient throughout the whole experience.

They organised a proposal of the top lenders based on my personal situation and provided recommendations as to what would suit me the best.

There website also makes it super easy to view lenders rates anytime I want!

Absolutely love how detailed and caring these guys are!

They walked me through the entire process and made the purchasing experience stress free!

Highly highly recommend loan base! I look forward to coming back for when I purchase my second property!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateNovember 2019
Loan used forFirst Home
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Sanjay S.

Sanjay S.Greater Melbourne (Metropolitan), VIC

They are the best !

published

I just wanted to take this chance to THANK Loan Base to help me refinancing my home loan. Personally I am impressed with their service, communication, professionalism and in general the customer care attributes. Chris & team kept me informed at every gate and HELP was just one call away. Loan Base is probably the best I have dealt with in the recent past. Just thought I would share my appreciation of the excellent work and add a extremely positive review here. I will refer more folks as and when I get chance.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
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Matthew Oberg

Matthew ObergSouth East Queensland, QLD

Great service

published

I came to Chris at Loan Base because I couldn't find a loan with my work situation. Him and his team went the extra mile to find me what I needed. They are very helpful at all steps of the process and guided me through buying my first home.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
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Refinancing experience

published

My recent experience with Loanbase (Chris & team) has been wonderful. Refinancing in the past had been nightmarish but the recent one with Loanbase was a breeze. They kept informed at all stages and their dealings were truly professional. Wouldn't hesitate to refer them to my friends and contacts.

Transparency
Customer Service
Loan TypeVariable Rate
Nihal

NihalSydney, NSW

With all the knowledge that helps you make a smart decision

published

Chris is one of the best home loan adviser/ broker that a new home buyer can get. He has got the all the knowledge that will help you make the smart decision based on your financial situation. He will go to great lengths to get you the best loan deals and also answer all your questions as many times you want without getting frustrated. He is kind and understands the pressure people go through while purchasing a house.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forFirst Home
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Jules B

Jules BGreater Melbourne (Metropolitan), VIC

A seamless process with great results!

published

Chris and the team at Loan Base did a stellar job refinancing our home loan! It was a seamless process and great communication which led to an amazing result- thanks so much again!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
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Esjee

EsjeeSydney

Excellent customer service

published

Chris has recently helped me with the refinance of a loan. His product knowledge and willingness to look at various options resulted in getting the right loan for me. Chris made the whole process very easy from the initial contact until the settlement. Even after settlement he ensured that the interest rate quoted was retained irrespective of a rate increase by the lender. Chris' "nothing is too hard" approach and friendly and professional advice made the whole process an excellent customer experience.

Luke

LukeSydney

I lost my real estate virginity to Loanbase

published

I'm the kind of person you might see reading "Financial Independence for Dummies" on the bus, but am now on a good path as a first-time homeowner, thanks to help from the experts at Loanbase. Chris is friendly and knowledgeable, and no question is too big or small. In the back office they do things differently too, leverage technology and solid processes to offer very competitive options. No hard sells, just good advice and expertise.

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