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- 4 reviews
The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.
- 6 reviews
From the beginning of our home loan inquiry up to settlement, customer service was top notch with pleasing results. We have turned to loans.com.au for previous home loans and they cannot be faulted especially with their very compatible interest rates. Would not hesitate at all to recommend loans.com.au to anyone enquiring about home loans
- 2 reviews
Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.
From the start to the end of the application process the customer service was great and was simple to do. We also cut our interest rate by half going with them.
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Bait and switch on interest rate, otherwise reasonably modern and easy to apply for
Customer service was good, but not great. Once you can get someone to talk to they can generally help you.
After pre-approval I was sent a letter guaranteeing the rate for the loan would be locked in for 2 weeks. In the following week when I sought to complete the loan process, the interest rate had been raised by over 1%.
I was advised that a notification email had been sent, however I had not received the email.
Regardless I do not understand how a rate can be "locked in", but then raised a week later in direct contravention of their own lett...
Service was excellent, timely and accurate.
No additional or unexpected costs and NO ridiculous application fees.
Easy process from start to settlement, great notification and fantastic product.
Would never go to a BIG bank again.
Very helpful team approachable and easy to deal with would recommend to others especially family and friends. During the whole process the crew is very good and always communicating. Overall i'm satisfied
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The staff were really helpful. They answer my call and message and they called me back as they promised! I was unsure of some terms n condition and they explain it to me. Really really helpful and reliable staff. And They gave me better rates! Thanks so much!
- 3 reviews
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
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Positives - low interest rate, low loan establishment costs
Negatives - back office administration very tardy. Better if you have one consultant to process the Loan application from start to Finish. There were far too many staff associated with the loan approval making the process administratively inefficient
All through out the loans process, Andrew was helpful, positive and always ready to answer our questions, no matter how trivial. He understood how stressed we got at times and never let this impact on his responses to us. He made everything easier.
- 3 reviews
As we had not had a loan for many years, doing it online with minimal personal contact was a new experience for us. Also, to obtain and provide information at times we thought daunting as we were doing through "OnTrack" and we were not sure if we were right or not but, it was easy and really comprehensive
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The costumer service was great and very happy with the rate I received comparing to other lenders. Any questions I had were responded to efficiently. Would Highly recommended to family and friends
Best rates on the market and really friendly, helpful and prompt customer service. This is the second time that we have used loans.com.au and we will use them again too.
I called on the phone and had an exceptionally helpful man go through my loan application, it was approved promptly and the customer service was fantastic! I got a great rate and I would definitely recommend this company for a car loan.
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
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