loans.com.au

Fast loan approval. Lowest interest rate. Hassle free. Easy to manage loan. Friendly prompt assistance – The tittle says it all. I highly recommend loans.com.au if you need a good deal. Show details ·  1

In these past few days of dealing with Loans.com.au, I’ve learned that fairness has become a battle, and when it finally reaches us, it comes dressed as charity, not as a right. Over the past seven years, they have changed from being easy to deal with to becoming very inhuman and mechanical. I recently had an experience with them regarding my car… Read more

loan. I had fully paid off the loan about six months before the end of the term, and they stopped the automatic debit. Naturally, I was under the impression that my loan had been closed.

After six months of inactivity, I received a call informing me that I still owed outstanding money. I explained that the loan had been paid off six months earlier and that they had kept me in the dark by disabling the auto-debit from my account—the only way I could have known that the loan was still active. During this period, they continued charging monthly fees and 8.75% interest and disabled the auto debit which was the only indicator for me.

Understandably, I was frustrated and attempted to lodge a complaint. However, they were unwilling to accept it, attributing the issue to a “system problem” that stopped the auto-debit while continuing to charge fees and interest. Left with no alternative, I contacted AFCA (https://www.afca.org.au/), who helped me obtain an escalation point within Loans.com.au.

The escalation officer later responded with the following detailed explanation:

“ Please note that we require express written instructions from clients who seek to have their loan accounts closed to ensure that account closures progress in line with our internal processes. I have reviewed our history notes and cannot see that any written request has been made by you previously to close the account. Since the interest and management fee debits also occurred simultaneously with your final credit, your account was not flagged by our system, where ordinarily a staff member would reach out to you to enquire if you wished to arrange closure of your account prior to the end of the loan term.

Presently, your account has an outstanding balance of $49.30, being management fees and interest charged since 24 August 2025 pursuant to the terms of your loan agreement. We are willing to waive this amount and close your account as full and final resolution of this complaint. Please confirm you are agreeable to this and I will arrange for this to be done.”

After alot of stress, and escalation, I was finally offered “fairness”—not as a right, but as a gesture of goodwill, and only on the condition that I accept it as a final resolution.

Exceptional Service on Our Investment Home Loan We recently completed another investment home loan with this lender, and once again, the service we received was exceptional. We would like to extend our heartfelt thanks to Sharon, Tiffany, Liam, Lee, Phil, Ray, Jasmin, Laura, Stuart and former team member Tannah for their outstanding support… Read more ·  1

throughout the assessment process, pending settlement process. With a contract deadline to meet, I frequently reached out to check the status of our application, and every interaction was met with professionalism, prompt updates, and a genuine commitment to helping us succeed. Their coordination and attention to detail ensured a smooth and timely approval. This loan, like our previous ones, was structured as a stand-alone facility—not cross-collateralized—allowing us to strategically use the equity as a deposit toward another investment property. The team’s expertise ( Sharon who assisted us on our SMSF 5 yrs ago and Tannah Beatie for our 2 years IP searching) and responsiveness made this process seamless and stress-free.

We truly appreciate their dedication and high standard of service, which continues to reinforce our trust and confidence in the company.

Loans.com.au was recommended to me by a close friend nearly a decade ago now. My husband and I were attracted to the competitive interest rates and refinanced two of our loans with them. Back in the day we have struggled with their online application portal, but the team simply got us to send everything via email and it was all resolved quickly… Read more ·  1

and easily.

More recently we have signed up for our fourth loan through loans.com.au and had no issues with the online application portal. We were also happy with their service, interest rates and lack of fees once again.

We have called Loans numerous times to discuss different properties we were looking at, how much money we could loan, interest rates, offset ACs, etc. and every time we get someone knowledgeable and friendly. They have so much patience for the multitude of questions, are easy to get through to on the phone and I consistently get to speak to the same team members.

Over the years I have recommended them to friends and family as a fantastic non bank lender, that can help to lower mortgage repayments. The feedback is always positive from those that take my advice and give them a go.

I had such an amazing experience dealing with Loans.com.au. My first call to Loans.com.au was with Rena who provided all the required information for my loan comparison with other lenders. She also provided some valuable points to consider which I didn't know of or hadn't thought of. She also gathered information that was required for a loan… Read more ·  1

application, in case I came around and decided to go with Loans.com.au. This actually sped up the process when I did decide to go with them. There was a lot of forward thinking and she gave all the information straight without any vagueness. I finally decided to go ahead Loans.com.au and the application was done very promptly which was smooth process. Upon uploading the required documentation the loan application progressed to the next stage quite fast with the backend team doing their due diligence in evaluating the application. They were also very quick to point out information which required clarity and when provided the details moved to the next stage with a very minimal turnaround. Unfortunately for me, the first car spec that I wanted got sold and the next available for a bit more expensive, but I reached out to Rena who got my supporting officer Liam to get in touch with me and he worked through the whole process. The turn around to get the funds approved and paid to the dealer was very short and Liam went above and beyond to help escalate the process and ensure that all the documents were in order and ready for the backend team to do their final checks and approvals. Liam was very thorough and followed up just before the moneys were paid to the dealer and afterwards as well. He also followed up after the car was delivered to make sure that everything went smoothly and if I had also logged into the all the necessary online portals. He also made sure that I was aware of when my first repayment was and confirmed the amount. All in all, I had one of the Best experiences with Loans.com.au and wouldn't hesitate to recommend them to any of my family or friends. Keep up the good work, the team at Loans.com.au, it was an absolute pleasure dealing with two of your most outstanding team members.

I had an excellent experience with Loans.com.au. The team is very helpful, knowledgeable, and highly experienced. They offered very competitive interest rates along with outstanding service, which made the whole process smooth and stress-free. With their support, I was able to grow my real estate portfolio and purchase multiple investment… Read more ·  1

properties. A special thanks to Sonia, who has been an incredible consultant throughout my investment journey. Her expertise, advice, and guidance made the entire home loan process seamless. The online platform for loan progress and communication also made everything much easier.

I strongly recommend Loans.com.au to anyone looking for home loans. The team went above and beyond to help me with my purchases, and I am truly grateful. Thank you again to Sonia and the whole team!

My experience with Ray has been nothing short of exceptional from the very beginning. His extensive product knowledge, combined with his wealth of experience, ensured a smooth and seamless end-to-end process. Having purchased five homes across two states in Australia, I can confidently say that he is one of the best mortgage brokers I have ever… Read more ·  1

worked with. He made the process easy, stress-free, and efficient—thanks to his expertise and genuine care. We were able to secure a pre-approval in less than a week, which was a fantastic outcome. I highly recommend this company, Ray, and his team for their professionalism and support. Thank you so much for helping me realize my dream of owning a beautiful home.

I want to give a big THANK YOU to my home loan manager Jasmine for her highly professional expertise and unrelenting effort in handling my case which was finalized with efficiency and satisfaction. Sorry to hear her hoarse voice resulting from a bad cold in her early morning phone call that day, but even more admiring her spirit of dedication. … Read more ·  1

Also want to express my gratitude to the home loan assistant, Phill, whose supportive work make the whole procedure go so smoothly. This is the third home loan I've got from Loans.Com.Au, and I wish to get the next one soon. George from Box Hill South, Victoria

Absolute waste of time and energy. Two months of back and forth for nothing. It’s clear nobody actually reviewed the financial documents I submitted from the start. I went as far as getting a contract signed on a property, only to be rejected at the final stage, despite my financial situation being exactly the same as what was provided for pre… Read more

approval.

To make it worse, I then received full approval from Westpac with no issues. I was dealing with Jessica on the admin side, while an incompetent finance team seemed to be making decisions in the background without properly assessing the file. Zero accountability, zero transparency. I’d love to see their loan book, probably running on fumes.

Stay clear.

Hopeless people. Even after submitting all evidence they did not approve the home loan. Went to my bank next day and got the loan approved the same day. What a waste of time. Idiots.

formally express my deep dissatisfaction with the extremely unprofessional service I have received during my recent attempt to apply for a car loan through your company. Throughout this process, I have been repeatedly stuffed around, misled, and treated with an unacceptable level of disrespect. Your representatives have consistently talked over… Read more

me, failed to provide clear information, and on several occasions, even hung up on me mid-conversation. Rather than assisting me with what should be a straightforward process, your staff have wasted my time and caused unnecessary stress and frustration.

This is, without a doubt, the worst customer service experience I have ever encountered. I strongly advise others to reconsider dealing with your company based on the lack of professionalism and care shown.

Great products and services, but why is it sooooo slow to BPay and to transfer money to another financial institution from our offset account? It's really my only gripe... but it's a big gripe when you need quick access to your money. Show details ·  1

I've used Loans.com.au for a new car loan and cannot recommend them enough. The application process was simple and rate was incredibly competitive, they just paid the dealership the day I picked up the car. Beyond the easy initial funding process, they allow you to pay the loan off early in the final year without any early payout fees, so I was… Read more ·  1

able to pay off a 3 year loan in just over 2 years without any additional fees, which is surprisingly difficult to find. Their in app customer support chat is great, I was always able to get assistance from there a few times without the delays of having to speak to anyone via email or phone. Only issue I had was their app, it was a bit clunky and difficult to use at first, I found a lot of the features in the app weren't functional and it would have been better to just hide non functional features and have a simpler app experience.

I’ve had an excellent experience with loans.com.au—twice! Both times, I took out a car loan, and the process was smooth, transparent, and incredibly fast. At the time, their rates were the most competitive on the market for both loans I received, and I always make sure to compare options. Their operation is efficient, and every agent I dealt with… Read more ·  1

was helpful, professional, and focused on getting things done the right way. For our most recent car loan, Ai Chi assisted us from start to finish—she was friendly, calm, knowledgeable, and professional, making everything seamless.

Their customer service is outstanding—you can chat with a real person who genuinely wants to help. If needed, they schedule a call-back, and whoever assists you makes sure your query is properly handled, even if your assigned case manager isn’t available.

If you’re looking for great rates, efficiency, and exceptional service, I highly recommend loans.com.au!

The fastest home loan approval – Fantastic product very happy and the process was so smooth and quick. Been with them for over 1 year now and still happy. Let me refer you tell them Lawsy sent you. Show reply

Great car loan experience – I had an outstanding experience securing my car loan with loans.com.au, thanks to the incredible support from Ai Chi. From start to finish, Ai Chi was professional, knowledgeable, and always available to answer my questions. She made the entire process seamless, ensuring everything was handled efficiently and with clear communication. What really… Read more ·  1

stood out was her commitment to making the experience stress-free. She guided me through every step, provided timely updates, and ensured I got a competitive rate. The whole process was faster and smoother than I expected!

STAY RIGHT AWAY FROM LOANS.COM – if i could insert a negative zero i would, do not waste your time and as for the loan application, what they do is ask you to pay for the valuation which i had no problem in doing, however they say you can have one done cheap, medium or top end, meaning the clown i was dealing with gives it to his mate, and makes a cut off it. They took months in… Read more

getting back to me, then started asking for more and more useless paperwork which had nothing to do with the loan, so after months of going back and forward, the loan was not approved because of them not doing their job properly. Every time they call you they want you to verify your name address date of birth then they send you a text to verify who they are talking to, a call dropped out they called me straight back and again the same routine. I have now advanced this matter to AFCA and i will wait for the determination from them. I also asked for the valuation which i paid for and they wont give it to me, again this was never explained to me. One would think that if you pay for something it then becomes yours, not with loans.com. I called a new lender and within 3.5 hours the approval was done. STAY AWAY AND DO NOT USE THEM.

Car loan – Excellent service and prompt reply’s and professional with vehicle dealership involved, most of all very secure verification process when they call you or you call them no need to worry. Show reply

Good service – Jasmin and Harriet went above and beyond to make the whole loan process smooth. I would recommend Loans.com if your looking to buy a new home or investment property using a SMSF. Show reply

Simply pleasant experience and great rate. Highly recommend! – My wife and I were looking for a loan for our new car and after shopping around we found loans.com.au offered us a very competitive rate (almost the lowest rate on the market at the time) and their process and customer services were simple, straightforward and pleasant. We were very happy with them. Show reply

Bad as primary bank, good at loans – I have been with these guys for about 7 years and been happy. The biggest thing they need to work on is transferring money between them and other banks. They take ages and when you need to move money around quickly you will be left short! There is no reason to take as long as three days in some cases. I can’t get a home loan with them next time… Read more ·  1

for this reason. They are not a good primary bank, only good at loans. This means using their offset effectively is difficult.

Great rates yes, but also great customer service - thank you Renna! – I was lucky enough to work with Renna from loans.com.au on securing finance for a new vehicle purchase. I started the process with some trepidation not knowing much about the company, by the end of the process I was thrilled with my choice. Clearly their rates are great, but their customer service was the standout - largely thanks to Renna who… Read more ·  1

handled my application from start to finish, she is awesome! Renna spoke to me like a Human, was knowledgeable, efficient and displayed great customer service. In saying that I spoke to others through this process and everyone was great. Their online portal was easy to use and made the next steps in the process clear. Very happy!

Fantastic – The girls Sirrin,Chantel and Jazmine absolutely great, really helpful and knew their products which helps a lot Couldn’t praise them enough Definitely return customer down the track Kind regards Mark Adams Show reply

Streamlined and modern application! – Friendly and easy to work with staff and best of all the whole application process is done with a specialised app which is a godsend! Show reply