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A great example of customer retention
I have been a customer with Loans.com.au for 5 years now which is saying a lot in itself as I tend to move banks very often in search of more competitive rates and more complex services. Here are the reasons I have stayed with loans.com.au:
- Their rates are fairly competitive and they will beat competitor rates if they have to
- My journey with loans.com.au began with the transfer of an existing loan but I now have loans for 4 properties with them
- The purchases subsequent to the first loan have been complex, one of them involving a subdivsio...
So easy, great rate
This was so easy to do plus with great Rates it couldn’t have been easier. The Team were very helpful and courteous and answered all my questions. I would definitely recommend Loans to friends and family.
Poor customer service!
Terrible experience dealing with their customer service people!
We were promised that our loan will be issued on Thursday but was released on Friday with us pushing! They were also not consistent with the requirements and each people on their team says different information, unreliable.
Great process - great rates
The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.
The reviewer stated that an incentive was offered for this review
A great experience
Applied for a new car loan through loans.com.au.
The experience was really good with the application process very smooth. Uploading the documents in the portal was smooth with each step of the way clearly identified. Approval was quick and then was assigned a manager who helped through to settlement. Overall very satisfied.
Very good and quick service
Excellent that’s why I was a customer since 2015 I am not good at writing in English so how can I write 30 words. Please Make this short and simple
I had a really great experience with everyone I spoke to. They were all helpful and honest, answering all questions I had. I am very satisfied with everything. I did not experience any issues.
Satisfied with overall process!
Excellent guidance, support, advice, and communication. Excellent explanation. Always available to help in the customer service and loans department. Good app.
Only annoying thing was the app was asking for documentation in bits not all at once.
Managed to get refinanced in just over 24h, which was great!!
Wouldn't deal with them again
Business vehicle loan and they said they couldnt offer me a service. I asked what about a non businesss vehicle loan or 50/50. She said she cannot unhear what she heard.
Perfect. Amazing customer service and support!
Excellent guidance, support, advice, and communication. Excellent explanation. Always available to help in the customer service and loans department.
Great response via the loans customer portal.
Very satisfying! Grade 10 of 10!
Fast and easy process if you have clear documents for submission the process is pretty much automated.
The percentage of loan was deciding factor as it was lowest in the market. Customer service was great. It was agreed for a fixed percentage for a period of 2 years.
Easy online lending process
The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.
LOANS.COM.AU HAS ALWAYS COME OUT IN FRONT WITH THE GOODS!
From the beginning of our home loan inquiry up to settlement, customer service was top notch with pleasing results. We have turned to loans.com.au for previous home loans and they cannot be faulted especially with their very compatible interest rates. Would not hesitate at all to recommend loans.com.au to anyone enquiring about home loans
Best Home Loan Available!
Loans.com.au Home Loans have the most competitive interest rates available. I found their SMSF interest rate to be the lowest on the market and their customer service is second to none. We could not be happier!
Really happy with final result
Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email email@example.com with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
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