From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Could not fault.
Very competitive interest rate, an application fee that was a third of a competitor and absolute first class customer service. And finally they didn't try and come up with dodgy reasons to increase the interest rate like other companies.
Great Customer Service!
The whole process of pre-approval to settlement is seamless and quick, unlike the Big 4. This is my 3rd Home Loan transaction with www.loans.com.au
My lending Manger Brodie and Support Officer Sharney went above and beyond to assist me with any queries I had. Both were absolutely prompt and always approachable and assisted me right from initial query for a home loan to settlement.
Very happy with the whole process. Look forward to work with Brodie and Sharney again next year and beyond. You guys are truly amazing.
Thank you so much for your support.
- Car Loans
A wonderful experince
I had been shopping around for car refinance from my current provider as i felt that 25% interest rate was extremely overkill and the repayments i was paying was absolute shocker.
Google search's of refinancing and free credit checks lead me to Loans.com.au.
After a call to them and talking to a wonderful rep named Ranga, who was absolutely amazing to talk to, I soon learned that my deal that was set up by Stratton finance was setup as a mark up to take advantage of me and set me with Finance one that caused my high rate and high payments whi...ch was absolutely outrageous. Ranga managed to finagle a deal at 14% rate with only $123.45 per fortnight based on my Credit score which was a way better deal. Him and Yvon we're absoultely lovely to deal with and didnt mind me asking questions and sorting things out.
Very quick and easy process, messaging feature was very helpful and response time was fast. The app made it easy to check progress and upload documents at any time. I would use loans.com again
Excellent self serve platform!
Very easy process and I love being up to date with every step of the process! The app is very iser friendly and the you feel like your documents set priority!
I would like to thank Ray for his absolutely brilliant customer service. His knowledge and care really made this process less stressful and I couldn't have had a better staff member to look after me. This is my third loans through loans.com.au and when I did this process on my own the first time, I had wonderful customer service even back then. I was fortunate enough to have Ray look after me this time and my experience was even better. I can't thank Ray enough for every conversation we had and his help with my application process. I cannot thank Ray enough.
I don’t normally write reviews but this has been the WORST experience ever. I suffered a severe heart attack, cardiac arrest, my partner and I then lost our business and everything due to covid, moved state to live with family and suffer depression. While getting on our feet only partial payments where able to be made over 3 1/2 months. As a result this company charged $1,993 in penalty fees (on an 19k loan) - even though I made some payments, called them several times (spending hours on hold) and borrowed money from family to bring all the rep...ayments up to date in full - even after that was paid up to date by exactly the amount they specified - they still charged additional penalties?! They also slapped a default on even when we had verbal ‘arrangements’ and flat out lied and said they called me and left messages. I even have call records proving they didn’t. The collections team never put any arrangements in writing. From the account ledger I requested it appears the collections team charge lawyer rates (ie up to $350 per phone call) and there seems to be no form of direct contact or complaints mechanism. Needless to say my partner is now helping me to make a formal complaint with the appropriate agencies. With my heart condition a stressful event like this could cost my life - these people are inhumane. Loans.com.au don’t bother providing me another fabricated response to this review - I’ve had enough and I can’t take it anymore.
- Home Loans
Excellent customer service
Brodie & Gaurav gave exceptional customer service - they were very professional & courteous at all times & answered all my questions efficiently & promptly. Would highly recommend them. Five stars & 10/10 for this company.
This is an awesome one
The service that I was given was an awesome one.A great compination of professionalism and persuasive service for customer to stay.As this is my first car since arrival here in Australia,my finance experience with you guys will always be treasured as long as remain in this country.
My first phone enq and got a pre-approval from manager Tiffany excited me to look for a car and move forward.I was regularly recieving emails offering help and updates of process.Then I phoned and spoke with Officer Rose who was even helpful and awesome So my prayer is for the good Lord to bless your company with more business,and consider me to be one of your awesome customer.
- Home Loans
Initial low interest rate will rise
I refinanced by mortgage several years ago with this company due to the much lower interest rate on offer. However this didn’t last & the interest rate crept up either due to them not passing on rate cuts or occasionally increasing their rate because of ‘addition funding costs’. As a result the interest is now higher than that my from my previous borrower.
It is also significantly higher than the interest rate being offered to new customers on their website.
I have no issue with the service I received in dealing with this company.
Rejected their home loan offer after approval so they dropped my credit score. They ask for your debit card details upfront on first phone call. Interest rates can jump 1% before settlement even when fixed. BEWARE
All On line is bit difficult for some
After a couple of calls and talking to the helpful staff I finally got the paper work in, well its not on paper eh.
Emails and attaching information was a learning curve and the guys and girls were very helpful.
One thing that was a negative when the first direct debit was done the merchant came up as FMC not Firstmac and I cancelled my Bank account and cards as I thought that I had been scammed, lots of work now to re set up all my banking and direct debits again. Note to Management this was a huge disruption to my life.
The reviewer stated that an incentive was offered for this review
Very bad, stay away
Have changed terms halfway loan without consent. They added a early payout fee without my consent or compensation. They have also added other fees when I was told initially by the sales rep there were none. But the changi8 of contract terms mid loan period is the most disturbing and surely illegal
The worst home loan we have ever had! Hopefully we can refinance these thieves soon! They offered us good rates then 6 months after they lifted their home loan rate to over 3%! They advertise 2.46% but hey charge us 3.02%!!! They are the biggest scam on the Aussie home loan market! Nobody should deal with companies like loans.com.au!
Refinance from 1 of Big 4
We were very apprehensive from the start after being with one of the big 4 for many years...the whole process from start to finish was simple with the "On Track" app...we now have a great rate...if you are considering changing your home loan "JUST DO IT" and kick the big 4 to the Kerb..Thanks Loans.com.au..
Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
Get an answer from our members and loans.com.au representatives
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