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loans.com.au
- Home Loans, Car Loans · See All
- www.loans.com.au
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Kept up to date from day 1 to settlement and always prompt in answering any questions
- Incentivised Review No
- Loan TypeFixed Rate
- 2 reviews
Excellent customer service.
Easy and fast loan process. The person took all necessary documents and expedited the process.
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- 2 reviews
- 3 likes
Scammers. Extra fees with no intimation. Complaint has been filed with AFCA against them
The loan approval and disbursement process itself was pretty OK couple of years. However, when i started making early repayments and just made a call to them to check on fees etc, i was informed that the early payment fees has been changed by 5 times. When i complained, they keep on saying that unilateral fee increase is part of the contract. When pointed out that same contract says (within same line) says that fee changes would be informed to customers and they would be reasonable, and they failed to do both, their product manager goes blind a...
Read morend is not able to read that part of contract. Complaint has been filed against them in AFCA, and in process of taking them to VCAT for breach of contract. If any one else is affected by this please get in touch with me for filing a class action lawsuit.- Transparency
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- 12 reviews
- 5 likes
I had looked around for comparable rates and these guys were too good to go past. But then I was pleasantly surprised by how smoothly it al went! The process was excellent!
Applying for credit is never fun but these guys were excellent. They were in constant contact; they answered the phone when I called; they had a very useful app that I could check and upload docs through; they were responsive to my requests and they were fast!
The only issue I had was that I didn’t receive any notifications through the app at all and only stumbled upon a ...
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Customer service experience was excellent from beginning till end of process.
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Thank you for the great review, Jay.
Please note this bank is charging existing customers around 4.5% while they advertise he same home loan product for 3-3.5%. I think it is unacceptable, illegal and misleading for anyone signing up with loans.com.au.
Stay away from them!
- Incentivised Review No
Hi Trent, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mob...
Read moreile number and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.Hi Bree,
This is a true case, I have indicated this issue many times but you still keep ripping us off.
Please check all your customer files where you charge over 1% extra interest and you will see th...
After shopping through numerous lenders where they offered interest rates in the high figures (7% and 9%), loans.com.au offered a low interest rate below 6%. Dealing with the organisation was easy and every person I spoke to was absolutely perfect. I will always recommend their services. If you need a loan, they’re your guys. Thank you so much, I wish I can give you guys 5 more stars.
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Thank you for this amazing review, Nick. We are very glad you enjoyed our services.
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It was friendly, fast and easy. Dealt with them before and always same way.
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Thank you for your review, Dee.
Excellent service and communication. Fast process, highly recommended for anyone looking at a loan
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Thank you for the review, Rob.
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- 2 reviews
- 1 like
The customer service was excellent, Low cost loan with virtually no fees and a rate that was unbeatable. HIgly recommended.
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Thank you for the great review, Tess. We are glad you enjoyed our services!
Every step was easy, the rates were best on the market and each customer service rep was helpful and friendly.
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Thank you for the review, Scott. Glad you enjoyed our services.
- 3 reviews
- 1 like
Very good rate. Customer service was quick and made everything easy. They followed up with me when extra documents were required. Could have been a bit clearer that car insurance start date needed to be before loan settlement, not just before car pick-up.
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Thank you for the great review, Lewi.
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- 2 reviews
From first contact with pre approval right through to obtaining the loan the team at loans.com were very helpful
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Thank you for the great review, Deez!
- 3 reviews
Was quoted a rate of 5.59% but on final signing rate was changed to 6.59% without informing me first
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Thank you for the great review!
These People are a joke asked to speak to manager 5 times refused each of their staff keep blaming each for their mistakes don't go with these stupid company they just care for the business only .
- Application Process
- Timeliness
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Hi, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile nu...
Read morember and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Thank you for this great review! We are pleased to hear you enjoyed our services.