My consultant was polite, knowledgeable, attentive, and made a daunting process easy and relaxed. I couldn’t be happier with the outcome of this process and really appreciated the level of information and clarification that was provided. Where other lenders didn’t even acknowledge my enquiry, my consultant followed up repeatedly to check when would be a good time for me and was nothing but accommodating and professional. 5 stars on all fronts.

Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process

From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.

Could not rate the experience higher, I was shocked at how good it was.

Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!

It's my 2nd time to borrow money for my 2 different homes from loans.com.au, personally I have a good experience with these people. I found Precilia and Mike extremely helpful, customer focused and understood my needs.
I was happy the first time and happy for the 2nd time again.

10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.

Our loan interview was very well conducted by Tanah. Went through things staightforwardly and calmly. We were very happy with the process. Explained everything clearly.
Rate was good and as expected

Tried a couple of different applications with other lenders and got annoyed and frustrated. Gave this mob a go and found a fast and easy process. Thanks Tanah Beattie who contacted me to finalise the application. Very pleasant and easy to talk to.

Access to information on your loans is quite poor. They don't readily allow you to print statements with relevant information, but will only display them on your user interface. They also don't tell you clearly how much you have already paid towards your loan. You will see your account balance dropping in spite of being interest only and you have no idea where that money's going. If you want an explanation, you have to contact them multiple times to get one, and often, the explanation is quite poor.
On the plus side, their loan rates are competitive, and they offer both an offset and redraw facility.

I experienced excellent customer service from Kerrie. She's definitely an expert in her field. Made me comfortable asking silly questions as she took the time to explain and give her professional advice. In 15 minutes I understood more about my home loans and my options. This great customer service experience is far more than what I have received from my broker of many many years.

Will definitely use loans.com.au in the future.

Spoke to a few people while deciding on a loan application but all were prepared to answer my questions, recognised my return calls and helped explain the details I needed. Great customer service, happy to be a customer moving forward!

Great customer service experience with this company. No issues while on this loan. Very satisfied with the rate I received for this loan. Fast track and response!!! Guide you through all steps.

We fortunatley had the same person organise our two loans. Ranga is friendly, helpful and made this whole process easy! Thank you! Best service we have ever received. Very much appreciated

Excellent service by Marisca and Laura
It was a such pleasurable experience.
- Professional
- Clear and concise communication
- Caring, friendly and understanding ( I felt very easy and comfortable)
- Effective and efficient to the point
I strongly recommend people to use loan.com.au
I highly recommend Marisca and Laura to Loans. They are a great assets.

I was so happy to speak to an 'actual' person, without any delay about applying for a home loan. Katherine was extremely helpful, patient and professional in the information and advice offered and gave me assurances on loan information any my application that other lenders were vague about or would take 2 weeks to reply to. I am very happy with the service and loan option so far!

I dealt with Tiffany and she was great! Patient, understanding, quick and knowledgeable, whilst offering unbeatable interest rates. Thanks for your amazing service! However, they do need to update their services with the RAV4 hybrid onto the green car loan options.

- Prompt
- Helpful with queries throughout the process
- Quick service up to this point
- Made sure to provide callbacks

Happy overall with the way my application had been handled by the staff

- answered all questions through my and checked in for understanding
- displayed empathy
- actively listened and resolved and problems that arose
- was a really quick and painless process
- all costs are outlined and explained, nothing hidden or unexpected and they are flexible if you decide to pay ahead.

All around great experience