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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.6 from 1,139 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Sloth
Sloth
  • 3 reviews

No Interest Whatsoever in Helping!

published

When I finally spoke with someone, she said we did not fit criteria. She had no interest in trying to help us meet the criteria. As an ex mortgage broker I can tell you that criteria can fit in a number of ways. I would not have employed her, or if already employed, I would have terminated her. She failed to assist the client and lost her company money and a good client with extremely high international credit ratings!!!

Transparency
1/5
Customer Service
1/5
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Do not use this company

published

I applied for a car loan online and when the guy from the call centre called me he asked what my husbands wage was. I explained it was 60k a year. He then went on to say he can only use 30k per year because that’s all he has earned this financial year. How dumb can you be. He said we can’t service the loan which is just not true. Dumb dumb dumb

Transparency
1/5
Customer Service
1/5
loans.com.au
Taryn C.loans.com.au

Hi Amber, we're sorry to hear you're unsatisfied with your recent experience with us. A member of our team will be in touch with you soon to see how we can get you a better outcome.

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Sotheara D.
Sotheara D.Sydney, NSW

Over the moon with the service!!!!

published

My experience with Arvi and Camelia has been nothing short of excellence. It's very rare these days to receive exceptional customer service and both have demonstrated professionalism, courtesy and care.

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Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

Thanks so much for the excellent review Sotheara!

Sotheara D.
Sotheara D.
loans.com.au
Taryn C.loans.com.au

Thank you again for the amazing feedback! We will be passing along your lovely message to Arvind and Camelia. Enjoy your new Kia!

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Mario S.
Mario S.South East Queensland, QLD
  • 2 reviews

Excellent and quick service!

published

Very efficient and friends service. They have great online tools that really allows for smooth communication and sharing of files. The staff very pleasant to deal with and very helpful.

Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

We're so glad you enjoyed your experience with us, and that we were able to help you secure a car loan. Thanks for the kind review!

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Most fair, transparent lender

published

Very streamlined lending process. They do what they promised and in time.
No hidden fees, no last minute process changes or demand for new set of documents.
I am very happy with them.

Transparency
5/5
Customer Service
5/5
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Tim
Tim
  • 3 reviews

Very happy with this car loan, will be using again

published

Excellent rates, quick and easy application process through the app, and fair loan terms. Even accounting for the $400 establishment fee, the comparison rate worked out far better than the dealerships (approx half the total interest payable when we applied)

Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

Thanks for leaving a wonderful review, Tim! We're so glad to hear you enjoyed your experience with us. Enjoy your new Kia Cerato!

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Mano
ManoSydney, NSW
  • 3 reviews
  • 3 likes

Asked for "Being Poor Tax"

published

They quoted me a 1% more interest rate for my car loan than what they have advertised on their website because I live in a rented house. Not sure if it's a norm in other places, but basically, if you are not rich enough to buy a house, you pay "Being Poor Tax"!

Incentivised Review No
Loan TypeFixed Rate
loans.com.au
Taryn C.loans.com.au
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Humayun Z.
Humayun Z.
  • 2 reviews

Inconsiderate, unhelpful mob

published
Transparency
1/5
Customer Service
1/5
loans.com.au
Taryn C.loans.com.au
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Jeremy
JeremySouthwest, VIC

Excellent experience

published

From the first phone call to the follow up after settlement, the process and everyone involved were excellent. Online portal was very convenient. Mason was responsive and helpful. I highly recommend this business.

Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

Thanks for the awesome review Jeremy!

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courtneyjwoodhead
courtneyjwoodheadGreater Melbourne (Metropolitan), VIC

Fantastic service and easy to complete process!

published

First off, a shout out to Trina who I spoke to almost every time, as she was exceptionally helpful and lovely! The application process was really easy to navigate and I liked that it kept you updated on what you still had to complete and how the application was progressing. It was easy to upload documents, and having the chat was handy when I needed any assistance (again, great responsiveness!). The interest rate was fantastic, with no hidden fees, everything was really upfront. Would highly recommend to anyone wanting a car loan!

Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

Thank you for taking the time to leave a wonderful review! We're so glad you enjoyed your experience with us. Congratulations on the new car!

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Steve
Steve
  • 2 reviews
  • 3 likes

Recommend for car/personal loan.

published

Pretty smooth process considering it is almost entirely online. Mason was very patient, helpful and responsive throughout the process. A big thank you to him.
Rate was excellent. Beat all the competition.

Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

Thanks for the great review, we really appreciate it!

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Experience with loans.com as an old customer

published

what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.

Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
loans.com.au
Taryn C.loans.com.au

Hi Anish, we're sorry to hear you didn't enjoy your experience with us and faced some technical difficulties. So we can look further into this, can you please email customercare@loans.com.au with your full name and details of your experience?

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Brad S.
Brad S.South East Queensland, QLD

Easy. Great Service. Super competitive rates.

published

Couldn’t have asked for better.
Customer service from the start was awesome.
Happy with rates and great that there are no monthly fees.
You’d be crazy not to give these guys a go!

Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

Thanks so much for the awesome review Brad. We hope you enjoy your new CX-3!

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Hussain
HussainGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

SCAMMERS

published

Do not approach them for finance. These days they will run a hard enquiry on your file without taking your consent so once the enquiry they made on your file it will reduce your points so you will go through them for finance because you don’t want any other lenders to run a credit check on your file because it will impact negatively. I will be taking them in the court and AFCA for made enquiry on my file without my consent. So be careful do not let them do a hard enquiry until you know the interest rate they offer.

Transparency
1/5
Customer Service
1/5
loans.com.au
Taryn C.loans.com.au
Hussain
Hussain
loans.com.au
Taryn C.loans.com.au

Hi Hussain, we'd like to look into your file and see if there's anything we can do to assist. Can you please send through your full name and mobile number to customerrelations@loans.com.au at your earliest convenience.

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Best car loan

published

I had a great customer service experience. Very quick and clear communication from everyone at loans.com.au. Best interest rates and no hidden costs. Very easy application process. I have recommended them to friends for their needs.

Transparency
5/5
Customer Service
5/5
loans.com.au
Taryn C.loans.com.au

Hi Niraj, thanks so much for taking the time to leave your feedback. We're so glad to hear you had such a great experience! We will share this with our car loans team now.

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Questions & Answers

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Taryn C.loans.com.au

Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone from our lending team will be in touch with you shortly.

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
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