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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,425 reviews · View Statistics
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Lewi
LewiCanberra 2600, ACT
  • 3 reviews
  • 1 like

Great rate and customer service

published

Very good rate. Customer service was quick and made everything easy. They followed up with me when extra documents were required. Could have been a bit clearer that car insurance start date needed to be before loan settlement, not just before car pick-up.

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deez81
deez81
  • 2 reviews

Great team at Loans.com

published

From first contact with pre approval right through to obtaining the loan the team at loans.com were very helpful

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Thank you for the great review, Deez!

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Doik
DoikPerth, WA
  • 3 reviews

Good service

published

Was quoted a rate of 5.59% but on final signing rate was changed to 6.59% without informing me first

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Thank you for the great review!

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Sean
SeanSydney, NSW

Worst service

published

These People are a joke asked to speak to manager 5 times refused each of their staff keep blaming each for their mistakes don't go with these stupid company they just care for the business only .

  • Application Process
  • Timeliness
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Easiest loan process ever and exceptional customer service! Fast, no fuss loan with great rates!

published

The whole process from beginning to end was seamless! It was easy, fast and absolutely simple with no fuss. Low rates and no/low fees topped it off!

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Thank you for the wonderful review, Shem!

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Joe Sikora
Joe SikoraMetropolitan Adelaide, SA

Customer service

published

The process was a bit long but Trina Norwood and Adam samba were absolutely sensational they both went above and Beyond to help me with the loan and what I needed! They were patient and took the time to get everything done to get the loan two absolute perfect customer relations staff just on their help with me I will certainly recommend car loans and if I need to use them again in the future I will go to this company!! Staff like that are rare as pink diamonds! Thankyou so much

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Thank you for the review, Joe! We're glad you enjoyed our service!

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Tina
TinaSouth Australia
  • 3 reviews

Interest rate

published

We took out this loan at 2.10 guaranteed for 2 yrs and since taking out the loan it’s gone up twice

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Lynda
LyndaCentral Highlands and Goldfields, VIC
  • 8 reviews
  • 2 likes

Wonderful service

published

They were very helpful and replied to emails very promptly. I would highly recommend if you want to change to a company with good interest rates. They also have a good and easy to understand phone app and website.

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Thanks for the review, Lynda!

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Ezascanbe
EzascanbeGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Second time using loans.com.au

published

This is my second time using loans.com.au. The online portal makes the process of applying and providing documentation very easy. I also like that you have a dedicated person handling your loan who is available to answer questions via phone and messages via the portal. It's also easy to track your balances after settlement.

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Thank you for the review, Ezascanbe. We're glad to have you as a part of the loans.com.au family!

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Anon
AnonMelbourne
  • 2 reviews
  • 2 likes

Excellent!

published

Can't fault it really, other than them not calling within the 30 minute time frame for one of the phone calls. Simple, straightforward and quick process. Competitive rates!

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Thank you for the review, Anon!

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Gursharan Sidhu
Gursharan SidhuSydney, NSW

Simple, quick and easy

published

From one phone call to everything online, a very smooth process

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Thanks for the review, Gurusha. Really appreciate it!

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Ali
Ali
  • 2 reviews

Prompt, professional & great service

published

I'm pretty satisfied with the financial service and processing of my car loan with your team. Especial thanks to Trina

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Thanks for the great review, Ali!

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Don’t go with them. They don’t help you AT ALL!!

published

I am extremely unsatisfied how they manage to treat their customer.

- they don’t respond on your inquiries or email
- they don’t call you back
- they will keep you on hold
- they more focus on sales than looking after the existing customer.

Will not do any application with them ever again. Very bad

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Step88
Step88South East Queensland, QLD
  • 2 reviews

Very quick, professional and friendly to deal with plus LOW RATES!

published

From pre-approval to settlement it was an easy process with Loans.com.au. Messaging and uploading documents was easy via the online portal. Once the contract was signed, finance was approved very quickly and contact with my dealership was easy too. There was one small hiccup where the total purchase price of the car was input as the loan amount, but this was quickly fixed after a message. The rates advertised are great as well, I went through a broker and they couldn't even come near what Loans.com.au had on offer.

- A quick all-up process
- Professional contact throughout the whole process and quick to respond to messages
- Portal UI is intuitive
- LOW RATES!

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Thank you for your amazing review Step!

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john g.
john g.Sydney, NSW
  • 3 reviews

Fast service, good rates

published

Good rate car loan, streamlined application process. Though don't expect any cutting down on documentation required (twenty).

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Thank you for the review, John!

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Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
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fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

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