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loans.com.au
3.5 from 1,020 reviews · View Statistics

Reviews

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MCT

MCTSouth East Queensland, QLD

  • 2 reviews

Fantastic customer service

published

My consultant was polite, knowledgeable, attentive, and made a daunting process easy and relaxed. I couldn’t be happier with the outcome of this process and really appreciated the level of information and clarification that was provided. Where other lenders didn’t even acknowledge my enquiry, my consultant followed up repeatedly to check when would be a good time for me and was nothing but accommodating and professional. 5 stars on all fronts.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forSecond Home
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The reviewer stated that an incentive was offered for this review

Debbo63

Debbo63AU

  • 3 reviews
  • 1 like

Cannot fault

published

Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeSplit
Loan Start DateJanuary 2021
Loan used forRefinancing
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Laura

LauraSouth East Queensland, QLD

  • 2 reviews

Extremely impressed with the service!

published

From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.

Could not rate the experience higher, I was shocked at how good it was.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateFebruary 2021
Car ModelAudi Q2
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Excellent customer service

published

Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome feedback Jas, we're so glad you had an awesome experience with Ben and loans.com.au!

su R.

su R.Illawarra, NSW

  • 2 reviews

I found it quick, friendly and easy process

published

It's my 2nd time to borrow money for my 2 different homes from loans.com.au, personally I have a good experience with these people. I found Precilia and Mike extremely helpful, customer focused and understood my needs.
I was happy the first time and happy for the 2nd time again.

Incentivised ReviewNo
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome feedback! We really appreciate it and are so lucky to have a customer like you. It makes us so happy to hear you had a great experience with loans.com.au not just once, but twice!

Danielle

Danielle South East Queensland, QLD

Refinance Home Loan

published

10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
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1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your kind feedback - we're glad you had a great experience with Laura and loans.com.au! We'll also share your feedback on onTrack with our app team. Thanks again!

AndyE

AndyESydney, NSW

  • 2 reviews

Very good customer service

published

Our loan interview was very well conducted by Tanah. Went through things staightforwardly and calmly. We were very happy with the process. Explained everything clearly.
Rate was good and as expected

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Car ModelKia Carnival
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1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome review, Andy! We appreciate your feedback and are glad you had a great experience with Tanah!

Fast and easy process

published

Tried a couple of different applications with other lenders and got annoyed and frustrated. Gave this mob a go and found a fast and easy process. Thanks Tanah Beattie who contacted me to finalise the application. Very pleasant and easy to talk to.

Incentivised ReviewNo
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your 5 star review Chris, we really appreciate it!

Poor access to information

published

Access to information on your loans is quite poor. They don't readily allow you to print statements with relevant information, but will only display them on your user interface. They also don't tell you clearly how much you have already paid towards your loan. You will see your account balance dropping in spite of being interest only and you have no idea where that money's going. If you want an explanation, you have to contact them multiple times to get one, and often, the explanation is quite poor.
On the plus side, their loan rates are competitive, and they offer both an offset and redraw facility.

Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
loans.com.au
Hayley G.loans.com.au
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Jadee Rose

Jadee RoseSydney, NSW

Great experience with loans.com.au

published

I experienced excellent customer service from Kerrie. She's definitely an expert in her field. Made me comfortable asking silly questions as she took the time to explain and give her professional advice. In 15 minutes I understood more about my home loans and my options. This great customer service experience is far more than what I have received from my broker of many many years.

Will definitely use loans.com.au in the future.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
loans.com.au
Hayley G.loans.com.au
Bella Burgess

Bella BurgessSydney, NSW

Easy process, clear information

published

Spoke to a few people while deciding on a loan application but all were prepared to answer my questions, recognised my return calls and helped explain the details I needed. Great customer service, happy to be a customer moving forward!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Car ModelToyota Corolla E180 Hatch
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1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome review Bella, we appreciate your feedback!

This is perfect!!!!!

published

Great customer service experience with this company. No issues while on this loan. Very satisfied with the rate I received for this loan. Fast track and response!!! Guide you through all steps.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
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1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your awesome review Chia-chi! We're glad you had a wonderful experience.

Have actively taken steps to make it more difficult for customers to compare interest rates

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au
HAB

HABQueensland

Fast and Easy best service from Ranga

published

We fortunatley had the same person organise our two loans. Ranga is friendly, helpful and made this whole process easy! Thank you! Best service we have ever received. Very much appreciated

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateFebruary 2021
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks so much for your brilliant review! We appreciate it and are glad you had a great experience with Ranga and loans.com.au.

Zach M.

Zach M.

  • 3 reviews

Awesome pricing backed by great customer service that is willing to help and go the extra mile!

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Car ModelFord Ranger PX.II / PX.III 4x4
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks so much for your brilliant review Zach! We appreciate it and are glad you had a great experience with Tiffany, Yvonne and loans.com.au.

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Excellent service by Marisca and Laura

published

Excellent service by Marisca and Laura
It was a such pleasurable experience.
- Professional
- Clear and concise communication
- Caring, friendly and understanding ( I felt very easy and comfortable)
- Effective and efficient to the point
I strongly recommend people to use loan.com.au
I highly recommend Marisca and Laura to Loans. They are a great assets.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for your fabulous review Mary! It was Laura and Marisca's pleasure to assist. We're so happy we were able to help you with your home loan.

Fast, professional and positive service

published

I was so happy to speak to an 'actual' person, without any delay about applying for a home loan. Katherine was extremely helpful, patient and professional in the information and advice offered and gave me assurances on loan information any my application that other lenders were vague about or would take 2 weeks to reply to. I am very happy with the service and loan option so far!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for taking the time to leave a review Natasha. We're so glad you had a great home loan experience.

Outstanding Service

published

I dealt with Tiffany and she was great! Patient, understanding, quick and knowledgeable, whilst offering unbeatable interest rates. Thanks for your amazing service! However, they do need to update their services with the RAV4 hybrid onto the green car loan options.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au

Hi Cherna, thanks so much for your awesome feedback. We're glad Tiffany was able to assist.

Excellent service by Lani

published

- Prompt
- Helpful with queries throughout the process
- Quick service up to this point
- Made sure to provide callbacks

Happy overall with the way my application had been handled by the staff

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks so much for your kind words. We're glad you had a great experience with Lani and loans.com.au!

Maz

MazPerth, WA

  • 2 reviews

Fantastic Service from Michael!

published

- answered all questions through my and checked in for understanding
- displayed empathy
- actively listened and resolved and problems that arose
- was a really quick and painless process
- all costs are outlined and explained, nothing hidden or unexpected and they are flexible if you decide to pay ahead.

All around great experience

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
loans.com.au
Hayley G.loans.com.au

Thanks for the 5-stars Maz we appreciate your feedback on your car loan experience!

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Questions & Answers

fahqteam

fahqteamasked

loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti

Kaitiasked

loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
petiteviolon

petiteviolonasked

loans.com.au

What are the application fess for a new car loan? How do I find out if my car is on your "green Car" list without having to give you my private contact information? You have an online chat for questions, make it useful.

1 answer
loans.com.au
Hayley G.loans.com.au

Hi there, regarding application fees all the details are listed on this page: https://www.loans.com.au/car-loans/buying-personal-car/new-car-loan

To find out if your car qualifies as a green car, you can call us on 13 10 90 to have a car lending specialist confirm this for you.

Get an answer from our members and loans.com.au representatives

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