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- 3 reviews
- 1 like
Very good rate. Customer service was quick and made everything easy. They followed up with me when extra documents were required. Could have been a bit clearer that car insurance start date needed to be before loan settlement, not just before car pick-up.
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- 2 reviews
From first contact with pre approval right through to obtaining the loan the team at loans.com were very helpful
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- 3 reviews
Was quoted a rate of 5.59% but on final signing rate was changed to 6.59% without informing me first
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Thank you for the great review!
These People are a joke asked to speak to manager 5 times refused each of their staff keep blaming each for their mistakes don't go with these stupid company they just care for the business only .
- Application Process
- Timeliness
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Hi, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile nu...
Read morember and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.
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Easiest loan process ever and exceptional customer service! Fast, no fuss loan with great rates!
The whole process from beginning to end was seamless! It was easy, fast and absolutely simple with no fuss. Low rates and no/low fees topped it off!
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Thank you for the wonderful review, Shem!
The process was a bit long but Trina Norwood and Adam samba were absolutely sensational they both went above and Beyond to help me with the loan and what I needed! They were patient and took the time to get everything done to get the loan two absolute perfect customer relations staff just on their help with me I will certainly recommend car loans and if I need to use them again in the future I will go to this company!! Staff like that are rare as pink diamonds! Thankyou so much
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Thank you for the review, Joe! We're glad you enjoyed our service!
- 3 reviews
We took out this loan at 2.10 guaranteed for 2 yrs and since taking out the loan it’s gone up twice
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Hi, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile nu...
Read morember and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.Related Articles
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Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
- 8 reviews
- 2 likes
They were very helpful and replied to emails very promptly. I would highly recommend if you want to change to a company with good interest rates. They also have a good and easy to understand phone app and website.
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Thanks for the review, Lynda!
- 3 reviews
- 2 likes
This is my second time using loans.com.au. The online portal makes the process of applying and providing documentation very easy. I also like that you have a dedicated person handling your loan who is available to answer questions via phone and messages via the portal. It's also easy to track your balances after settlement.
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Thank you for the review, Ezascanbe. We're glad to have you as a part of the loans.com.au family!
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- 2 reviews
- 2 likes
Can't fault it really, other than them not calling within the 30 minute time frame for one of the phone calls. Simple, straightforward and quick process. Competitive rates!
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Thank you for the review, Anon!
From one phone call to everything online, a very smooth process
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Thanks for the review, Gurusha. Really appreciate it!
- 2 reviews
I'm pretty satisfied with the financial service and processing of my car loan with your team. Especial thanks to Trina
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Thanks for the great review, Ali!
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I am extremely unsatisfied how they manage to treat their customer.
- they don’t respond on your inquiries or email
- they don’t call you back
- they will keep you on hold
- they more focus on sales than looking after the existing customer.
Will not do any application with them ever again. Very bad
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Hi, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile nu...
Read morember and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.
- 2 reviews
From pre-approval to settlement it was an easy process with Loans.com.au. Messaging and uploading documents was easy via the online portal. Once the contract was signed, finance was approved very quickly and contact with my dealership was easy too. There was one small hiccup where the total purchase price of the car was input as the loan amount, but this was quickly fixed after a message. The rates advertised are great as well, I went through a broker and they couldn't even come near what Loans.com.au had on offer.
- A quick all-up process
- Professional contact throughout the whole process and quick to respond to messages
- Portal UI is intuitive
- LOW RATES!
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Thank you for your amazing review Step!
- 3 reviews
Good rate car loan, streamlined application process. Though don't expect any cutting down on documentation required (twenty).
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Thank you for the review, John!
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Thank you for the great review, Deez!