loans.com.au

When I finally spoke with someone, she said we did not fit criteria. She had no interest in trying to help us meet the criteria. As an ex mortgage broker I can tell you that criteria can fit in a number of ways. I would not have employed her, or if already employed, I would have terminated her. She failed to assist the client and lost her company money and a good client with extremely high international credit ratings!!!

I applied for a car loan online and when the guy from the call centre called me he asked what my husbands wage was. I explained it was 60k a year. He then went on to say he can only use 30k per year because that’s all he has earned this financial year. How dumb can you be. He said we can’t service the loan which is just not true. Dumb dumb dumb

My experience with Arvi and Camelia has been nothing short of excellence. It's very rare these days to receive exceptional customer service and both have demonstrated professionalism, courtesy and care.

Very efficient and friends service. They have great online tools that really allows for smooth communication and sharing of files. The staff very pleasant to deal with and very helpful.

Very streamlined lending process. They do what they promised and in time.
No hidden fees, no last minute process changes or demand for new set of documents.
I am very happy with them.

Excellent rates, quick and easy application process through the app, and fair loan terms. Even accounting for the $400 establishment fee, the comparison rate worked out far better than the dealerships (approx half the total interest payable when we applied)

They quoted me a 1% more interest rate for my car loan than what they have advertised on their website because I live in a rented house. Not sure if it's a norm in other places, but basically, if you are not rich enough to buy a house, you pay "Being Poor Tax"!

I applied for a refinance home loan in October and got the run around for 2 months.
They verbally confirmed that everything was in order and got me to pay for home valuation, cancel my credit cards, pay my accountant for documents, multiple uploads of the same documents and extended delays in respond with outcomes.
I was assigned one person and then they kept changing which meant that all information had to be repeated with the new persons.

Finally when I mentioned that I need to provide feedback about their dismal state of affairs in all a...

From the first phone call to the follow up after settlement, the process and everyone involved were excellent. Online portal was very convenient. Mason was responsive and helpful. I highly recommend this business.

First off, a shout out to Trina who I spoke to almost every time, as she was exceptionally helpful and lovely! The application process was really easy to navigate and I liked that it kept you updated on what you still had to complete and how the application was progressing. It was easy to upload documents, and having the chat was handy when I needed any assistance (again, great responsiveness!). The interest rate was fantastic, with no hidden fees, everything was really upfront. Would highly recommend to anyone wanting a car loan!

Pretty smooth process considering it is almost entirely online. Mason was very patient, helpful and responsive throughout the process. A big thank you to him.
Rate was excellent. Beat all the competition.

what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.

Couldn’t have asked for better.
Customer service from the start was awesome.
Happy with rates and great that there are no monthly fees.
You’d be crazy not to give these guys a go!

Do not approach them for finance. These days they will run a hard enquiry on your file without taking your consent so once the enquiry they made on your file it will reduce your points so you will go through them for finance because you don’t want any other lenders to run a credit check on your file because it will impact negatively. I will be taking them in the court and AFCA for made enquiry on my file without my consent. So be careful do not let them do a hard enquiry until you know the interest rate they offer.

I had a great customer service experience. Very quick and clear communication from everyone at loans.com.au. Best interest rates and no hidden costs. Very easy application process. I have recommended them to friends for their needs.