loans.com.au

Kept up to date from day 1 to settlement and always prompt in answering any questions

Excellent customer service.
Easy and fast loan process. The person took all necessary documents and expedited the process.

The loan approval and disbursement process itself was pretty OK couple of years. However, when i started making early repayments and just made a call to them to check on fees etc, i was informed that the early payment fees has been changed by 5 times. When i complained, they keep on saying that unilateral fee increase is part of the contract. When pointed out that same contract says (within same line) says that fee changes would be informed to customers and they would be reasonable, and they failed to do both, their product manager goes blind a...

I had looked around for comparable rates and these guys were too good to go past. But then I was pleasantly surprised by how smoothly it al went! The process was excellent!
Applying for credit is never fun but these guys were excellent. They were in constant contact; they answered the phone when I called; they had a very useful app that I could check and upload docs through; they were responsive to my requests and they were fast!
The only issue I had was that I didn’t receive any notifications through the app at all and only stumbled upon a ...

Customer service experience was excellent from beginning till end of process.

Please note this bank is charging existing customers around 4.5% while they advertise he same home loan product for 3-3.5%. I think it is unacceptable, illegal and misleading for anyone signing up with loans.com.au.
Stay away from them!

After shopping through numerous lenders where they offered interest rates in the high figures (7% and 9%), loans.com.au offered a low interest rate below 6%. Dealing with the organisation was easy and every person I spoke to was absolutely perfect. I will always recommend their services. If you need a loan, they’re your guys. Thank you so much, I wish I can give you guys 5 more stars.

It was friendly, fast and easy. Dealt with them before and always same way.

Excellent service and communication. Fast process, highly recommended for anyone looking at a loan

The customer service was excellent, Low cost loan with virtually no fees and a rate that was unbeatable. HIgly recommended.

Every step was easy, the rates were best on the market and each customer service rep was helpful and friendly.

Very good rate. Customer service was quick and made everything easy. They followed up with me when extra documents were required. Could have been a bit clearer that car insurance start date needed to be before loan settlement, not just before car pick-up.

From first contact with pre approval right through to obtaining the loan the team at loans.com were very helpful

Was quoted a rate of 5.59% but on final signing rate was changed to 6.59% without informing me first

These People are a joke asked to speak to manager 5 times refused each of their staff keep blaming each for their mistakes don't go with these stupid company they just care for the business only .