From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Fantastic customer service
My consultant was polite, knowledgeable, attentive, and made a daunting process easy and relaxed. I couldn’t be happier with the outcome of this process and really appreciated the level of information and clarification that was provided. Where other lenders didn’t even acknowledge my enquiry, my consultant followed up repeatedly to check when would be a good time for me and was nothing but accommodating and professional. 5 stars on all fronts.
The reviewer stated that an incentive was offered for this review
Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process
Extremely impressed with the service!
From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.
Could not rate the experience higher, I was shocked at how good it was.
Excellent customer service
Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!
I found it quick, friendly and easy process
It's my 2nd time to borrow money for my 2 different homes from loans.com.au, personally I have a good experience with these people. I found Precilia and Mike extremely helpful, customer focused and understood my needs.
I was happy the first time and happy for the 2nd time again.
Refinance Home Loan
10/10 for customer service. Great rate for refinance of my home loan. Laura was friendly, efficient and easy to deal with. The onTrack portal ensures transparency and is user friendly.
Very good customer service
Our loan interview was very well conducted by Tanah. Went through things staightforwardly and calmly. We were very happy with the process. Explained everything clearly.
Rate was good and as expected
Fast and easy process
Tried a couple of different applications with other lenders and got annoyed and frustrated. Gave this mob a go and found a fast and easy process. Thanks Tanah Beattie who contacted me to finalise the application. Very pleasant and easy to talk to.
Poor access to information
Access to information on your loans is quite poor. They don't readily allow you to print statements with relevant information, but will only display them on your user interface. They also don't tell you clearly how much you have already paid towards your loan. You will see your account balance dropping in spite of being interest only and you have no idea where that money's going. If you want an explanation, you have to contact them multiple times to get one, and often, the explanation is quite poor.
On the plus side, their loan rates are competitive, and they offer both an offset and redraw facility.
Great experience with loans.com.au
I experienced excellent customer service from Kerrie. She's definitely an expert in her field. Made me comfortable asking silly questions as she took the time to explain and give her professional advice. In 15 minutes I understood more about my home loans and my options. This great customer service experience is far more than what I have received from my broker of many many years.
Will definitely use loans.com.au in the future.
Easy process, clear information
Spoke to a few people while deciding on a loan application but all were prepared to answer my questions, recognised my return calls and helped explain the details I needed. Great customer service, happy to be a customer moving forward!
This is perfect!!!!!
Great customer service experience with this company. No issues while on this loan. Very satisfied with the rate I received for this loan. Fast track and response!!! Guide you through all steps.
Have actively taken steps to make it more difficult for customers to compare interest rates
Loans.com.au have taken away the ability to view the interest rate being charged on your loan accounts. Previously this was always visible on their online banking platform through the account details section. Now account details shows basic account information but no longer tells you what interest rate you are being charged. There is only one possible reason for the removal of this information - to make it even more difficult for customers to know what rates they are paying and to compare them to the market. You would think in the wake of the r...oyal commission lenders would have stopped playing these sorts of games. I've been a customer for almost 15 years and have noticed a steady decline in competitiveness (for existing customers) and service. Unimpressed.
Fast and Easy best service from Ranga
We fortunatley had the same person organise our two loans. Ranga is friendly, helpful and made this whole process easy! Thank you! Best service we have ever received. Very much appreciated
Awesome pricing backed by great customer service that is willing to help and go the extra mile!
After making the mistake of applying through Macquarie for my car loan, I quickly jumped onto Loans.com.au to sort out finance for my ute. The process was quick, easy, and user friendly. The best part is I could do everything from my mobile phone, so it was very convenient.
I mainly dealt with Tiffany and Yvonne, and both were fantastic to speak to. The best thing about them is they don't talk down to you like other banks did. They actually took time to listen to what I was saying, and any time I had a question or concern they were very profes...sional and thorough in explaining it. I'm not great with math, so they were a really big help to me in working through it. The rates at Loans.com.au I've found are very competitive. I was getting offers of anywhere between 5.5% to 8% (!!!) before speaking with these guys. There was no gimmick and no haggling, they just said "Our interest rate is 4.67%" and that's what I was given without having to talk them down. The fees are also quite reasonable, with there only being two. The first fee was a $400 fee payable upon settlement of the loan, and the other fee was an early payoff fee which started at $700, but will continue to decrease pro-rata on a daily basis. The best part is if you pay off early in the last 12 months of the loan, they will completely waive the fee altogether. All in all, I've been very very impressed with Loans.com.au and would not hesitate to recommend them to anyone. I'm so impressed we're looking to refinance our home loan through them as well. Great service with great products, backed by great people.
Excellent service by Marisca and Laura
Excellent service by Marisca and Laura
It was a such pleasurable experience.
- Clear and concise communication
- Caring, friendly and understanding ( I felt very easy and comfortable)
- Effective and efficient to the point
I strongly recommend people to use loan.com.au
I highly recommend Marisca and Laura to Loans. They are a great assets.
Fast, professional and positive service
I was so happy to speak to an 'actual' person, without any delay about applying for a home loan. Katherine was extremely helpful, patient and professional in the information and advice offered and gave me assurances on loan information any my application that other lenders were vague about or would take 2 weeks to reply to. I am very happy with the service and loan option so far!
I dealt with Tiffany and she was great! Patient, understanding, quick and knowledgeable, whilst offering unbeatable interest rates. Thanks for your amazing service! However, they do need to update their services with the RAV4 hybrid onto the green car loan options.
Excellent service by Lani
- Helpful with queries throughout the process
- Quick service up to this point
- Made sure to provide callbacks
Happy overall with the way my application had been handled by the staff
Fantastic Service from Michael!
- answered all questions through my and checked in for understanding
- displayed empathy
- actively listened and resolved and problems that arose
- was a really quick and painless process
- all costs are outlined and explained, nothing hidden or unexpected and they are flexible if you decide to pay ahead.
All around great experience
Questions & Answers
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
What are the application fess for a new car loan? How do I find out if my car is on your "green Car" list without having to give you my private contact information? You have an online chat for questions, make it useful.
Hi there, regarding application fees all the details are listed on this page: https://www.loans.com.au/car-loans/buying-personal-car/new-car-loan
To find out if your car qualifies as a green car, you can call us on 13 10 90 to have a car lending specialist confirm this for you.
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