1 photo
loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,283 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by loans.com.au

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Sam
SamSydney, NSW
  • 30 reviews
  • 30 likes

ID Verification is Beyond Joke

published

Only best part was the credit officer on my account. The loan was pre-approved in 2 days and everything was downhill since then. Rejected my address quoting it reads as C500 instead of 500C and then I have to get my insurer to re-issue Certificate of Currency 3 times. The ID verification system is hopeless where I have completed verification 5 times and was rejected every time. Now I regret so much going for a loan through these guys. Early termination is also one of the highest n the market $700 . Thanks to Loans.Com.au now my car delivery is delayed for a week.

Transparency
3/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Fast efficient and easy

published

The whole process was simple and easy, from the online submission to dealing with the service team, everyone I spoke to was helpful and either through text, phone calls or email . I was guided through the entire process.
The rates were awesome , to the point I also refinanced an existing investment property whilst initially only looking to buy a new property.
Thanks to the loans.com team and I would not hesitate in recommending them to anyone.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Mathai80
Mathai80Greater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 1 like

A great example of customer retention

published
Transparency
4/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!
Lanni
LanniSouth East Queensland, QLD
  • 2 reviews

So easy, great rate

published

This was so easy to do plus with great Rates it couldn’t have been easier. The Team were very helpful and courteous and answered all my questions. I would definitely recommend Loans to friends and family.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all

Poor customer service!

published

Terrible experience dealing with their customer service people!
We were promised that our loan will be issued on Thursday but was released on Friday with us pushing! They were also not consistent with the requirements and each people on their team says different information, unreliable.

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Great process - great rates

published

The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

A great experience

published

Applied for a new car loan through loans.com.au.
The experience was really good with the application process very smooth. Uploading the documents in the portal was smooth with each step of the way clearly identified. Approval was quick and then was assigned a manager who helped through to settlement. Overall very satisfied.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.12 Jan 2022
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Nan
NanPerth, WA

Very good and quick service

published

Excellent that’s why I was a customer since 2015 I am not good at writing in English so how can I write 30 words. Please Make this short and simple

Transparency
4/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!

Great service

published

I had a really great experience with everyone I spoke to. They were all helpful and honest, answering all questions I had. I am very satisfied with everything. I did not experience any issues.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Thiago S.
Thiago S.North Queensland, QLD

Satisfied with overall process!

published

Excellent guidance, support, advice, and communication. Excellent explanation. Always available to help in the customer service and loans department. Good app.
Only annoying thing was the app was asking for documentation in bits not all at once.
Managed to get refinanced in just over 24h, which was great!!
Very satisfying!

Transparency
4/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Balanced
Balanced
  • 2 reviews
  • 1 like

Wouldn't deal with them again

published

Business vehicle loan and they said they couldnt offer me a service. I asked what about a non businesss vehicle loan or 50/50. She said she cannot unhear what she heard.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Perfect. Amazing customer service and support!

published

Excellent guidance, support, advice, and communication. Excellent explanation. Always available to help in the customer service and loans department.
Great response via the loans customer portal.
Very satisfying! Grade 10 of 10!

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Loans

Find out how loans.com.au compares to other Loans

Know better, choose better.

Compare all
Fred
FredNorthern Territory

Fast and easy process if you have clear documents for submission the process is pretty much automated.

published

The percentage of loan was deciding factor as it was lowest in the market. Customer service was great. It was agreed for a fixed percentage for a period of 2 years.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Dane
DaneNorth Queensland, QLD
  • 4 reviews

Easy online lending process

published

The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
BaranClan
BaranClanHunter Region, NSW
  • 6 reviews

LOANS.COM.AU HAS ALWAYS COME OUT IN FRONT WITH THE GOODS!

published

From the beginning of our home loan inquiry up to settlement, customer service was top notch with pleasing results. We have turned to loans.com.au for previous home loans and they cannot be faulted especially with their very compatible interest rates. Would not hesitate at all to recommend loans.com.au to anyone enquiring about home loans

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Taryn C.loans.com.auSend a private message
Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

See all loans.com.au questions

Get an answer from our members and loans.com.au representatives

loans.com.au

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.