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From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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My experience with Arvi and Camelia has been nothing short of excellence. It's very rare these days to receive exceptional customer service and both have demonstrated professionalism, courtesy and care.
Here is my full feedback. I couldn't fit more than 30 words.
My initial experience with Arvi and Camelia has been nothing short of excellence. It is very rare these days to receive exceptional custo...
Read moremer service and these two have demonstrated professionalism, courtesy and care.
- 2 reviews
Very efficient and friends service. They have great online tools that really allows for smooth communication and sharing of files. The staff very pleasant to deal with and very helpful.
We're so glad you enjoyed your experience with us, and that we were able to help you secure a car loan. Thanks for the kind review!
Very streamlined lending process. They do what they promised and in time.
No hidden fees, no last minute process changes or demand for new set of documents.
I am very happy with them.
- 3 reviews
Excellent rates, quick and easy application process through the app, and fair loan terms. Even accounting for the $400 establishment fee, the comparison rate worked out far better than the dealerships (approx half the total interest payable when we applied)
Thanks for leaving a wonderful review, Tim! We're so glad to hear you enjoyed your experience with us. Enjoy your new Kia Cerato!
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- 3 reviews
- 3 likes
They quoted me a 1% more interest rate for my car loan than what they have advertised on their website because I live in a rented house. Not sure if it's a norm in other places, but basically, if you are not rich enough to buy a house, you pay "Being Poor Tax"!
Hi Megan, we're sorry to hear you're unsatisfied with your recent experience. We always try to offer the best rates in the market for all our customers. A senior member of our team will be in touch wi...
Read moreth you shortly to see how we can get a better outcome for you.
- 2 reviews
I applied for a refinance home loan in October and got the run around for 2 months.
They verbally confirmed that everything was in order and got me to pay for home valuation, cancel my credit cards, pay my accountant for documents, multiple uploads of the same documents and extended delays in respond with outcomes.
I was assigned one person and then they kept changing which meant that all information had to be repeated with the new persons.
Finally when I mentioned that I need to provide feedback about their dismal state of affairs in all a...
Read morespects, I got a call from the initial customer service person to say the loan was rejected. When I questioned her as to where she had been for two months, because she was the one who initially confirmed that everything seemed to be in order including that the credit rating was extremely high, she stated that she had been unwell. What a waste of time and money. I could go on but I am sure you get the drift.Hi Humayun, we're sorry to hear you didn't enjoy your experience with us. We'd like to look further into your case and have passed your comments onto our customer relations team, and a senior member o...
Read moref our team will be in touch with you shortly to further discuss your concerns. We appreciate you for taking the time to leave feedback.
From the first phone call to the follow up after settlement, the process and everyone involved were excellent. Online portal was very convenient. Mason was responsive and helpful. I highly recommend this business.
Thanks for the awesome review Jeremy!
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First off, a shout out to Trina who I spoke to almost every time, as she was exceptionally helpful and lovely! The application process was really easy to navigate and I liked that it kept you updated on what you still had to complete and how the application was progressing. It was easy to upload documents, and having the chat was handy when I needed any assistance (again, great responsiveness!). The interest rate was fantastic, with no hidden fees, everything was really upfront. Would highly recommend to anyone wanting a car loan!
Thank you for taking the time to leave a wonderful review! We're so glad you enjoyed your experience with us. Congratulations on the new car!
- 2 reviews
- 3 likes
Pretty smooth process considering it is almost entirely online. Mason was very patient, helpful and responsive throughout the process. A big thank you to him.
Rate was excellent. Beat all the competition.
Thanks for the great review, we really appreciate it!
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what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.
Hi Anish, we're sorry to hear you didn't enjoy your experience with us and faced some technical difficulties. So we can look further into this, can you please email customercare@loans.com.au with your full name and details of your experience?
Couldn’t have asked for better.
Customer service from the start was awesome.
Happy with rates and great that there are no monthly fees.
You’d be crazy not to give these guys a go!
Thanks so much for the awesome review Brad. We hope you enjoy your new CX-3!
- 2 reviews
- 1 like
Do not approach them for finance. These days they will run a hard enquiry on your file without taking your consent so once the enquiry they made on your file it will reduce your points so you will go through them for finance because you don’t want any other lenders to run a credit check on your file because it will impact negatively. I will be taking them in the court and AFCA for made enquiry on my file without my consent. So be careful do not let them do a hard enquiry until you know the interest rate they offer.
Hi Hussain,
Thank you for your email regarding the enquiry on your credit report. We note you made an online application on the loans.com.au website for a car loan. When submitting the application, y...
Read moreou were presented a Submission Screen, which in submitting the application, you declared that you had read the linked privacy declaration, and that you consent to loans.com.au collecting, using and providing your credit information to process your loan application in accordance with that privacy declaration.
You do not have the consent unless you manipulate in your system. Secondly you do not verify with OTP (One time password) thanks for this dodgy comment i am taking this. You pasted above your T’s and ...
Read moreC’s but it has to be accepted and verified with OTP when it’s an online application which you failed to do to mess on someone’s credit report.Hi Hussain, we'd like to look into your file and see if there's anything we can do to assist. Can you please send through your full name and mobile number to customerrelations@loans.com.au at your earliest convenience.
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I had a great customer service experience. Very quick and clear communication from everyone at loans.com.au. Best interest rates and no hidden costs. Very easy application process. I have recommended them to friends for their needs.
Hi Niraj, thanks so much for taking the time to leave your feedback. We're so glad to hear you had such a great experience! We will share this with our car loans team now.
Initially I thought it was too simple to be real, but my home loan has settled without a hitch. The customer service was excellent the whole way through. I will most definitely be recommending loans.com.au to others.
Thank you for making this process so easy.
Wow thank you Karen for your wonderful review. So glad you found the process simple and settlement stress free/ We will pass this on to our team and let them know what a great job they did!
- 2 reviews
Customer service was excellent. Very helpful to get me using the system to send documents. Staff found alternate solutions for me when my techno savvy wasn’t that good! Lol.
Costs were quoted so no surprises - very happy with the rate for the loan.
Hi Debbie, thanks for your kind words and great review. We're so glad we could help! We hope you enjoy your new Mazda CX-30.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone from our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Thanks so much for the excellent review Sotheara!