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loans.com.au

loans.com.au

Home Loans, Car Loans (See All)
3.7 from 1,274 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Thiago S.
Thiago S.North Queensland, QLD

Satisfied with overall process!

published

Excellent guidance, support, advice, and communication. Excellent explanation. Always available to help in the customer service and loans department. Good app.
Only annoying thing was the app was asking for documentation in bits not all at once.
Managed to get refinanced in just over 24h, which was great!!
Very satisfying!

Transparency
4/5
Customer Service
5/5
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Balanced
Balanced
  • 2 reviews
  • 1 like

Wouldn't deal with them again

published

Business vehicle loan and they said they couldnt offer me a service. I asked what about a non businesss vehicle loan or 50/50. She said she cannot unhear what she heard.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Perfect. Amazing customer service and support!

published

Excellent guidance, support, advice, and communication. Excellent explanation. Always available to help in the customer service and loans department.
Great response via the loans customer portal.
Very satisfying! Grade 10 of 10!

Incentivised Review No
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Fred
FredNorthern Territory

Fast and easy process if you have clear documents for submission the process is pretty much automated.

published

The percentage of loan was deciding factor as it was lowest in the market. Customer service was great. It was agreed for a fixed percentage for a period of 2 years.

Transparency
5/5
Customer Service
5/5
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Dane
DaneNorth Queensland, QLD
  • 4 reviews

Easy online lending process

published

The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.

Transparency
5/5
Customer Service
5/5
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BaranClan
BaranClanHunter Region, NSW
  • 6 reviews

LOANS.COM.AU HAS ALWAYS COME OUT IN FRONT WITH THE GOODS!

published

From the beginning of our home loan inquiry up to settlement, customer service was top notch with pleasing results. We have turned to loans.com.au for previous home loans and they cannot be faulted especially with their very compatible interest rates. Would not hesitate at all to recommend loans.com.au to anyone enquiring about home loans

Transparency
5/5
Customer Service
5/5
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Megzie
Megzie
  • 3 reviews
  • 1 like

Best Home Loan Available!

published

Loans.com.au Home Loans have the most competitive interest rates available. I found their SMSF interest rate to be the lowest on the market and their customer service is second to none. We could not be happier!

Transparency
5/5
Customer Service
5/5
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Shane H
Shane HAU
  • 2 reviews

Really happy with final result

published

Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.

Transparency
5/5
Customer Service
5/5
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Loans.Com are a great help

published

From the start to the end of the application process the customer service was great and was simple to do. We also cut our interest rate by half going with them.

Transparency
5/5
Customer Service
5/5
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zypp_vic
zypp_vicVictoria

Bait and switch on interest rate, otherwise reasonably modern and easy to apply for

published
Transparency
2/5
Customer Service
4/5
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Brilliant Home LOan

published

Service was excellent, timely and accurate.
No additional or unexpected costs and NO ridiculous application fees.
Easy process from start to settlement, great notification and fantastic product.
Would never go to a BIG bank again.

Transparency
5/5
Customer Service
5/5
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Nice Team

published

Very helpful team approachable and easy to deal with would recommend to others especially family and friends. During the whole process the crew is very good and always communicating. Overall i'm satisfied

Application Process
5/5
Timeliness
5/5
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RizaPar
RizaParGreater Melbourne (Metropolitan), VIC

The staffs were helpful and answered my call!

published

The staff were really helpful. They answer my call and message and they called me back as they promised! I was unsure of some terms n condition and they explain it to me. Really really helpful and reliable staff. And They gave me better rates! Thanks so much!

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Transparency
5/5
Customer Service
5/5
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David C
David C
  • 3 reviews

Very satisfied customer.

published

Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.

Transparency
5/5
Customer Service
5/5
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Home Loan application process

published

Positives - low interest rate, low loan establishment costs
Negatives - back office administration very tardy. Better if you have one consultant to process the Loan application from start to Finish. There were far too many staff associated with the loan approval making the process administratively inefficient

Transparency
4/5
Customer Service
3/5
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Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Taryn C.loans.com.auSend a private message
Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

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