From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Inhuman Service from uncaring people
I am a counsellor and disability support worker trying to rescue a dear friend from destitution. My friend was suffering through domestic violence for over three years. He was the victim of financial and emotional abuse. Unfortunately his partner fraudulently created a situation that led to me falling into arrears. Despite the turmoil and mental health crisis he was undergoing and is still healing through. He offered a reasonable settlement and repayment by accessing his super and would cover over 65% of the arrears with the rest of the amount...to be paid off with a fair and reasonable payment plan. This offer was rejected by one of the cruelest individuals i have encountered involved in customer service and financial lending. I feel they use predatory lending practices against vulnerable people who are trying their best to heal in the home They worked hard to secure. On top of refusing a reasonable payment arrangement according to the financial legislation is required by them to consider. They went further to put unnecessary legal fees on top of the arrears putting him into further debt and distress. The only proposition made to settle the account was to force him to sell my home. This company, who is in the business of obtaining the means of securing houses for property, are vindictively trying to create an insecure future for me. Do not be fooled by their low interest rates, because they have no heart when it comes to helping people get out of situations they have the ability to do. These lending practices are predatory at best and intentionally malicious at worst. He has been personally damaged by the utter lack of service he received and now we both have to work harder to battle against decisions made that put him into further financial hardship and risk of homelessness. This will consume so much of my energy and time that I will be unable to focus on helping others and preventing severe injustices. Don’t borrow from these people, they’ll force you to mortgage your future before they let you recover a past trauma that is ongoing.
No Interest Whatsoever in Helping!
When I finally spoke with someone, she said we did not fit criteria. She had no interest in trying to help us meet the criteria. As an ex mortgage broker I can tell you that criteria can fit in a number of ways. I would not have employed her, or if already employed, I would have terminated her. She failed to assist the client and lost her company money and a good client with extremely high international credit ratings!!!
Do not use this company
I applied for a car loan online and when the guy from the call centre called me he asked what my husbands wage was. I explained it was 60k a year. He then went on to say he can only use 30k per year because that’s all he has earned this financial year. How dumb can you be. He said we can’t service the loan which is just not true. Dumb dumb dumb
Over the moon with the service!!!!
My experience with Arvi and Camelia has been nothing short of excellence. It's very rare these days to receive exceptional customer service and both have demonstrated professionalism, courtesy and care.
Excellent and quick service!
Very efficient and friends service. They have great online tools that really allows for smooth communication and sharing of files. The staff very pleasant to deal with and very helpful.
Most fair, transparent lender
Very streamlined lending process. They do what they promised and in time.
No hidden fees, no last minute process changes or demand for new set of documents.
I am very happy with them.
Very happy with this car loan, will be using again
Excellent rates, quick and easy application process through the app, and fair loan terms. Even accounting for the $400 establishment fee, the comparison rate worked out far better than the dealerships (approx half the total interest payable when we applied)
Asked for "Being Poor Tax"
They quoted me a 1% more interest rate for my car loan than what they have advertised on their website because I live in a rented house. Not sure if it's a norm in other places, but basically, if you are not rich enough to buy a house, you pay "Being Poor Tax"!
Inconsiderate, unhelpful mob
I applied for a refinance home loan in October and got the run around for 2 months.
They verbally confirmed that everything was in order and got me to pay for home valuation, cancel my credit cards, pay my accountant for documents, multiple uploads of the same documents and extended delays in respond with outcomes.
I was assigned one person and then they kept changing which meant that all information had to be repeated with the new persons.
Finally when I mentioned that I need to provide feedback about their dismal state of affairs in all a...spects, I got a call from the initial customer service person to say the loan was rejected. When I questioned her as to where she had been for two months, because she was the one who initially confirmed that everything seemed to be in order including that the credit rating was extremely high, she stated that she had been unwell. What a waste of time and money. I could go on but I am sure you get the drift.
From the first phone call to the follow up after settlement, the process and everyone involved were excellent. Online portal was very convenient. Mason was responsive and helpful. I highly recommend this business.
Fantastic service and easy to complete process!
First off, a shout out to Trina who I spoke to almost every time, as she was exceptionally helpful and lovely! The application process was really easy to navigate and I liked that it kept you updated on what you still had to complete and how the application was progressing. It was easy to upload documents, and having the chat was handy when I needed any assistance (again, great responsiveness!). The interest rate was fantastic, with no hidden fees, everything was really upfront. Would highly recommend to anyone wanting a car loan!
Recommend for car/personal loan.
Pretty smooth process considering it is almost entirely online. Mason was very patient, helpful and responsive throughout the process. A big thank you to him.
Rate was excellent. Beat all the competition.
Experience with loans.com as an old customer
what a pathetic customer service! They returned my phone call ,unfortunately the line was not very clear ,I could only hear some words ,within few seconds they hung up the phone and never called me back . Still more to write but I don't want to.
Easy. Great Service. Super competitive rates.
Couldn’t have asked for better.
Customer service from the start was awesome.
Happy with rates and great that there are no monthly fees.
You’d be crazy not to give these guys a go!
Do not approach them for finance. These days they will run a hard enquiry on your file without taking your consent so once the enquiry they made on your file it will reduce your points so you will go through them for finance because you don’t want any other lenders to run a credit check on your file because it will impact negatively. I will be taking them in the court and AFCA for made enquiry on my file without my consent. So be careful do not let them do a hard enquiry until you know the interest rate they offer.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email firstname.lastname@example.org with your full name and phone number, and someone from our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.