loans.com.au

It has an extremely intrusive verification process where you have to Scan your face using a proprietary application and process

This is on top of submitting all other documents e.g. drivers license, photographs, passport , payslips etc.

And the best part is they won't mention this verification untill very late into the application process, so you are essentially pressured into performing the invasive verification

I wouldn't recommend

Was tempted by the rate- would be fine if you have ample time and over 40% LVR. Found that the service model is call centre based and you will have at least 3 “reps” through the process lots of repeating yourself, paperwork going missing and takes you to drive the process. Also to note they make you pay for your own valuation (unlike the big 4) and they don’t lend to outside city centres. The team were always friendly but got the impression they feel very hamstring also by the inflexibility of their process. Ended up changing providers and had other competing priorities during the buying process, not worth the extra drama for the 0.10% interest rate difference. Would like to have supported a smaller business but yeah…

Very good communications with loan provider, let us know what was happening thru out whole process. Very good rate, would recommend to anyone looking for a car loan. Will use again if needed.

they threatened to freeze my account because I fully offset my loans.
they also made discharging my loan so difficult. no forms available online, I had to call them up and go through the rigmorale with their retention process and taking way longer than normal banks. really unhappy with the process.

Received very prompt customer service from this company. Interest rate is very competitive for investment property. They didn't ask for unnecessary information and processed loan in timely manner with no hassle.

Discharging from Loans.com.au due to very high interest rates. The customer service kept changing originally agreed discharging date accusing another bank. Who is dishonest? Made complaint to AFCA. Trying to resolve discharging issues

We had a good experience getting a loan with loans.com.au. Staff were helpful and did things in a timely manner. The online portal was easy to navigate, although it had some glitches and issues. Overall it was about as smooth as possible.

Positive: good rates. Negative: losing track of submitted documents; poor communication internally and with client; inadequate, confusing and slow requests for information. Had the appearance of poor systems supporting the staff, and had to pro-actively manage them during the application process.

I was so appreciative of how well Mason communicated and responded to my questions. In fact, even the first person who responded to my enquire was fantastic! Thank you very much. I drove away in my new car today. I HIGHLY recommend loans.com.au.

After some comparisons, reviews, etc I decided to approach them for a home loan. Rate was certainly attractive and initial team member was excellent to deal with. After going over some details & ascertaining what would be required we moved to submit an application and were given conditional pre approval.

Once we had found a property and advised them we were proceeding I found we had a different Account Manager who was also excellent as she worked to get this done. We started submitting all requested documentation and meeting all requested cond...

Matthew at loans.com.au was the epitome of a brilliant sales person. He was professional polite friendly and helpful and went above and beyond to provide information, always be available to talk (through my dozens of emails and calls each day) and help me get the best rate possible. I couldn’t fault the experience at all.

Process was very quick and effortless. Every staff member that contacted us was always super friendly and efficient. They were on top of our application at every stage and responded very promptly each time ensuring that we got our loan on time!

Wonderful man I spoke to originally. I tried to refinance my loan from StGeorge to a more competitive rate. This company has only just started taking applications for these types of loans. Their portal is clunky at best. I had promises broken, bad updates from many different staff (usually a different staff member each time ). I eventually got sick of waiting.... from the application being taken, I got up to over 5 weeks with still no answer. Up to 9 weeks now and still haven't got to settlement . I don't think this company is capable to arrange this specific type of finance, even though they advertise it and that the process is easy. I haven't done many things that are harder.

Lani and Mike were super quick to follow up, supportive and just wonderful in general! I'd recommend them and loans.com.au for making this a great process for first home buyers.

Straight up honest! Loans.com.au Offered what I was looking for, fast turn around, very positive experience, customer service is excellent. I highly recommend them, they not only beat a competitor by 2.5% but also $1200 less on application fee.

Thank you!!