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Looksmart Alterations

Looksmart Alterations

4.3 from 542 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (61)
  • Return Claim MadeYes (1) · No (55)
  • Customer Service
    4.4 (62)
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Jess G.

Jess G.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Forest Hill Looksmart Alterations-amazing service

published

I am a regular customer at the Looksmart Alterations in Forest Hill & Yan is so helpful and amazing at altering all my clothing. I trust her with fixing all my clothes and it’s always completed so quickly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationForest Hill
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Chris

Chris Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Poor quality alteration.

published

I had a pair of jeans that needed stitching around the leg hem to stop them fraying so I expected an overlock stitch. They simply did one very uneven row around the hems with some of the stitching going in and out of the frayed edge and thus not sealing it in, I took them back and they still didn't fix properly, had to go elsewhere to get the alteration done.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield, Doncaster
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Shezz

ShezzMetropolitan Adelaide, SA

  • 2 reviews

excellent work

published

I've had both hems taken up on dresses and trousers enlarged at the waist by Looksmart Marion in Adelaide SA. The work was exactly as asked and I didn't have to wait long to pick my items up. For what they do the price is very reasonable and worth it. They were very receptive to solving problems and discussing the procedure with me. Well done to the very nice people there, thank you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion. South Australia
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Soo-Lee

Soo-LeeMetropolitan Adelaide, SA

Do not use. Ruined my skirt

published

Do not take clothes here for alterations.
Paid for a skirt to be ruined. With no time left to have it fixed before the event.
I took a formal skirt in to have altered as it was too big. When we took it in I had some time before the event so was able to leave it there for 2 weeks.
On the day of pick up, it wasn't ready. He was sitting there working on it.
Told me to come back in 15 minutes.
Came back and tried on the skirt to find it still way too big.
He then told me to come back tomorrow.
Went back the next day to be told again, to come back in 10 mins. He was still working on it.
Finally took it home to discover he ruined the material. There is multiple holes in the back of the dress.
Absolutely disgusted with this service.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationElizabeth
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Ellie Rentoul

Ellie Rentoul

  • 4 reviews

Dina at Indooroopilly Shopping Town in Brisbane was AMASING!

published

Dina at Indooroopilly Shopping Town in Brisbane was AMASING! She has altered a very complex lace dress & a number of other items - and it looks like a designer cocktail dress now! THANK YOU, Dina for your hard work & creativity! I would not hesitate to recommend you to my friends & family.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLookSmart Alterations
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Excellent service

published

The team did a fantastic job on our wedding suits. The lady at the front desk had excellent knowledge and offered great advice to make the suit the best and most stylish fit possible. The end result was a perfect fit!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
T Jakimovski

T JakimovskiSydney, NSW

Excellent service

published

Looksmart Rouse Hill did an amazing job fixing my daughter's dance costumes, they were not easy alterations, so I was so happy with the way they were finished, very professional, lots of care taken, I would definitely recommend

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRouse Hill NSW 2155
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Sandra

SandraSouth East Queensland, QLD

Extremely Happy

published

Looksmart Indooroopilly did a fantastic job on my daughters Formal Dress. They Fitted the dress perfectly to my daughters body. We are extremely happy and highly recommend Looksmart for alterations.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationIndooroopilly Queensland
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  • Verified customer

Do not follow up on their policy to fix mistakes or money back guarantee

published
  • +6
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationErina Fair
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Fantastic work

published

Tracey intuitively knows exactly what I want done and does it in a timely manner and at an affordable price. Highly recommend Looksmart Colonnades SA for all embroidery and alterations!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationColonnades SA
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Andrew

AndrewMetropolitan Adelaide, SA

Professional alteration

published

I purchased a winter jacket online that needed the sleeves altered as they were too long. Tracey managed to shorten the sleeves whilst retaining the original look of the jacket before the alteration. Overall a professional job and the quality of her work is outstanding. Our family will not go anywhere else for any alteration’s or dry cleaning.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLook Smart Colonades
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lynnette

lynnetteHobart, TAS

Very happy with the work done.

published

Just like to let everybody know that i was very happy with the work done at Looksmart (Northgate, Glenorchy) i found the staff easy to talk to and very professional in the job they did for me. Regards Lynnette

Product Quality
Customer Service
Return Claim MadeNo
Store Locationnorthgate shopping centre , glenorchy, tasmania
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The reviewer stated that an incentive was offered for this review

Maureen W.

Maureen W.South East Queensland, QLD

tailor made

published

Loc is a tailor and the alterations he made reflected that He is personable knowledgeable and friendly The service he provided assisted my 92 year old mother to have confidence in him. The end result reflected his ability

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTea Tree Plaza
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2 comments
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi Maureen, We really appreciate you letting us know about your experience at our store. We look forward to seeing you again soon. Kind regards, Looksmart Alterations team

Maureen W.
Maureen W.

Hi Loc My Mum Sheila Harrison was back there today. Thank you and all staff for helping her and making her very happy. Regards Maureen

Huy

HuySouth East Queensland, QLD

Always pull through

published

These guys are amazing and always have my items altered on time and exactly to my liking. They are always willing to work closely with me and are consistently helpful, friendly and accommodating.

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi Huy, Thank you for taking the time to leave us this lovely review. We hope to see you again soon. Kind regards, Looksmart Alterations team

Robert

RobertGreater Melbourne (Metropolitan), VIC

You won’t find better!

published

I have had my high end Italian suits and jackets worked on by expensive alterations stores but nothing compares with the work Yan and her team at Looksmart Forest Hill provide.
She finds a way, however complicated or seemingly impossible, to bring your clothes close to perfection.
Not once have I been anything other than than delighted by her skill, price, speed and happy attitude.
There is one negative review on here. Ignore it. Yan had nothing to do with the job and I would direct your attention to the overwhelming stream of satisfied customers who, like me, return time and again to watch her literally weave her magic.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLooksmart Forest Hill
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1 comment
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi Robert, Thank you for this amazing review. We really appreciate you taking the time to let us know of your experience. We look forward to seeing you again. Kind regards, Looksmart Alterations team

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Chris K.

Chris K.Perth, WA

This is perfect work.

published

I have just had some alterations done and they are perfect.. Well done , I will be having more work done with these people. You are brilliant and very competent people!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLooksmart Joondalup
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1 comment
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi Chris, We really appreciate the time you've taken to leave us this lovely review. We hope to see you again soon. Kind regards, Looksmart Alterations team

Review of Alteration work

published

Alteration Review - Carindale Brisbane branch - very polite and lovely service - lighting quick and reasonably priced. Looks like work excellent. Great to know you can have a 1-hr turnaround too - will definitely come back again. Thankyou

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi Sebastian, We really appreciate the time you've taken to leave us this lovely review. We hope to see you again soon. Kind regards, Looksmart Alterations team

Sharon

Sharon

  • 2 reviews

Estella is truly amazing & an asset to the company

published

I have been a regular customer at Looksmart Alterations at Whitfords shopping centre & have to say the reason I go back each time is because of the excellent service & workmanship of their staff Estella.

Estella is very professional, experienced and patient & she is also caring & meticulous with every customer & piece of work. Nothing is too difficult or complicated for her and each and every time her work is of a high standard and quality. I will highly recommend her to anyone wanting alteration work done as she is a real asset to the company. A big thank you Estella for truly caring about your customers and amazing us each and every time!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLooksmart Alterations store at Westfield Whitfords
See all answers
1 comment
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi Sharon,

Thank you for the great review. We are thrilled to hear about your experience at our Whitford store. We look forward to seeing you again in the future. Kind regards, Looksmart Alterations team

Nadia

NadiaSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Small Business 101: The Customer is always Right

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Carindale
See all answers
1 comment
Looksmart Alterations
Looksmart A.Looksmart Alterations
Service user

Service user

  • 2 reviews
  • 1 like

Do not use this service!!

published

Very bad service. Hem in clothing came loose after 1 week. Staff in Newcastle store were very rude - stood in shop for 15 minutes before anyone even acknowledged I was there. Made a complaint to head office - I rang twice and I was told area manager would call back but of course no one did. They talk about customer satisfaction but clearly dont care. I will never use this service again - and recommend that others dont.I found a much cheaper and better quality service through my local dry cleaner.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNewcastle nsw
See all answers
2 comments
Looksmart Alterations
Looksmart A.Looksmart Alterations
Service user
Service user
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Questions & Answers

Bobbie

Bobbieasked

Looksmart Carousel best of the best service ever.

No answers
Olivia

Oliviaasked

Approximately how much should it cost to have the sleeves and hem of a long sleeved shirt taken up?

1 answer
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi Olivia,

Thanks for getting in touch and sorry for the late reply.

The best thing for you to do is visit one of our stores and speak to a tailor, as the tailor will need to see the garment to be able to provide you with a quote.

Please see link to our store locations here: https://www.looksmartalterations.com.au/locations.

If you have any further questions please let us know.

Thank you,
LookSmart Alterations Team

formal

formalasked

is it possible to alter my dress from a scoop neckline to more of a light plunge neckline? if so how much would it cost?

1 answer
Looksmart Alterations
Looksmart A.Looksmart Alterations

Hi,

Thank you for getting in touch and sorry for the delay.

The best thing for you to do is visit a LookSmart store and go through the details with one of our tailors as the tailor will need to know all the details of the job to know if it can be done or not.

Please see link below for our store locations.
https://www.looksmartalterations.com.au/locations

If there is anything else we can help with please let us know.

Thank you,
LookSmart Alterations Team

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