Reviewer Photos & Videos
Bridesmaid dress alteration
Mai at the Rockingham store was so amazing. I had my dress altered in Qld and it was such a disappointing job. I took it into Looksmart at Rockingham and she was shocked with how the dress looked and the job that had been done. I got them to take the entire dress in and fix the shoulders that the other alterations place had done. When I picked it up, just looking at the dress the difference was amazing. It fits me wonderfully now and she fixed the shoulders and they look amazing. Cannot recommend Mai and the team at Rockingham enough. They do such excellent work and are so friendly and their work is beautiful
Looksmart have done a couple of alteration jobs for me now & I have been very happy with the results! Thank-you so much!
Polite & fabulous service very good price and quality of alterations were extremely professional. Cheerful and relaxed atmosphere will use this business again.
After trying Dress Makers on Air Tasker, Look Smart was convenient & cheaper. Cami at Myer was great, Professional & Efficient. Thanks
Bashir; an artist with a needle and thread
Amazing work from Bashir. Quick, and with no hassles. Always happy to help out, even with the last minute pin up.
Sam and her team are amazing - have taken 2 formal dresses for alterations and they exceed our expectations every time. Friendly staff and wonderful service. Thank you !!!
Forest Hill Looksmart Alterations-amazing service
I am a regular customer at the Looksmart Alterations in Forest Hill & Yan is so helpful and amazing at altering all my clothing. I trust her with fixing all my clothes and it’s always completed so quickly.
I've had both hems taken up on dresses and trousers enlarged at the waist by Looksmart Marion in Adelaide SA. The work was exactly as asked and I didn't have to wait long to pick my items up. For what they do the price is very reasonable and worth it. They were very receptive to solving problems and discussing the procedure with me. Well done to the very nice people there, thank you.
Do not use. Ruined my skirt
Do not take clothes here for alterations.
Paid for a skirt to be ruined. With no time left to have it fixed before the event.
I took a formal skirt in to have altered as it was too big. When we took it in I had some time before the event so was able to leave it there for 2 weeks.
On the day of pick up, it wasn't ready. He was sitting there working on it.
Told me to come back in 15 minutes.
Came back and tried on the skirt to find it still way too big.
He then told me to come back tomorrow.
Went back the next day to be told again, to come back in 10 mins. He was still working on it.
Finally took it home to discover he ruined the material. There is multiple holes in the back of the dress.
Absolutely disgusted with this service.
Dina at Indooroopilly Shopping Town in Brisbane was AMASING!
Dina at Indooroopilly Shopping Town in Brisbane was AMASING! She has altered a very complex lace dress & a number of other items - and it looks like a designer cocktail dress now! THANK YOU, Dina for your hard work & creativity! I would not hesitate to recommend you to my friends & family.
The team did a fantastic job on our wedding suits. The lady at the front desk had excellent knowledge and offered great advice to make the suit the best and most stylish fit possible. The end result was a perfect fit!
Looksmart Rouse Hill did an amazing job fixing my daughter's dance costumes, they were not easy alterations, so I was so happy with the way they were finished, very professional, lots of care taken, I would definitely recommend
Looksmart Indooroopilly did a fantastic job on my daughters Formal Dress. They Fitted the dress perfectly to my daughters body. We are extremely happy and highly recommend Looksmart for alterations.
Do not follow up on their policy to fix mistakes or money back guarantee
After returning with my two items to hopefully have the mistakes fixed that I only detected after returning home (see photos*), I was told they do not want to try to fix them (unable to fix some mistakes and not wanting to ruin the clothes further), but were also unwilling to provide a full refund (the alteration cost $200 and they offered $50). The reason stated was that I had paid and left the store and I should have picked up on these mistakes before leaving the store. The lady in the store kept insisting her hands are tied and she was simpl...y following the regional manager's instructions, however, latter is impossible to reach (very, very busy I'm told). I am still waiting for a phone call from her. *The mistakes include folds sewn into the leather, one right in the bum area of the pants, which is not a flattering look. Also, stitches made in the leather where they shouldn't be, leaving unsightly holes. The seamstress said these will go away at the dry cleaners, which is not true. Seams of panels are no longer lining up, and inner seams are sown together and folded over rather than flat (as can be seen with the original seams) so the material does not fall flat anymore on the sides. Also, the leather has been damaged at the front of the pants. These are expensive brands (skirt is Gerry Weber) and the items were in impeccable condition. Even second hand they cost about $200. Same skirt in black: https://www.mcelhinneys.com/gerry-weber-leather-pencil-skirt-black/ costing 200 Euro (~ $330AUD). May need to take this issue further to ACCC. Two stars for product quality because the items actually fit me now. However, the craftsmanship is as described above.
Tracey intuitively knows exactly what I want done and does it in a timely manner and at an affordable price. Highly recommend Looksmart Colonnades SA for all embroidery and alterations!
I purchased a winter jacket online that needed the sleeves altered as they were too long. Tracey managed to shorten the sleeves whilst retaining the original look of the jacket before the alteration. Overall a professional job and the quality of her work is outstanding. Our family will not go anywhere else for any alteration’s or dry cleaning.
Very happy with the work done.
Just like to let everybody know that i was very happy with the work done at Looksmart (Northgate, Glenorchy) i found the staff easy to talk to and very professional in the job they did for me. Regards Lynnette
The reviewer stated that an incentive was offered for this review
Loc is a tailor and the alterations he made reflected that He is personable knowledgeable and friendly The service he provided assisted my 92 year old mother to have confidence in him. The end result reflected his ability
Always pull through
These guys are amazing and always have my items altered on time and exactly to my liking. They are always willing to work closely with me and are consistently helpful, friendly and accommodating.
You won’t find better!
I have had my high end Italian suits and jackets worked on by expensive alterations stores but nothing compares with the work Yan and her team at Looksmart Forest Hill provide.
She finds a way, however complicated or seemingly impossible, to bring your clothes close to perfection.
Not once have I been anything other than than delighted by her skill, price, speed and happy attitude.
There is one negative review on here. Ignore it. Yan had nothing to do with the job and I would direct your attention to the overwhelming stream of satisfied customers who, like me, return time and again to watch her literally weave her magic.
Questions & Answers
Looksmart Carousel best of the best service ever.
Approximately how much should it cost to have the sleeves and hem of a long sleeved shirt taken up?
Thanks for getting in touch and sorry for the late reply.
The best thing for you to do is visit one of our stores and speak to a tailor, as the tailor will need to see the garment to be able to provide you with a quote.
Please see link to our store locations here: https://www.looksmartalterations.com.au/locations.
If you have any further questions please let us know.
LookSmart Alterations Team
is it possible to alter my dress from a scoop neckline to more of a light plunge neckline? if so how much would it cost?
Thank you for getting in touch and sorry for the delay.
The best thing for you to do is visit a LookSmart store and go through the details with one of our tailors as the tailor will need to know all the details of the job to know if it can be done or not.
Please see link below for our store locations.
If there is anything else we can help with please let us know.
LookSmart Alterations Team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.