Reviewer Photos & Videos
- Verified customer
Forest Hill Looksmart Alterations-amazing service
I am a regular customer at the Looksmart Alterations in Forest Hill & Yan is so helpful and amazing at altering all my clothing. I trust her with fixing all my clothes and it’s always completed so quickly.
Poor quality alteration.
I had a pair of jeans that needed stitching around the leg hem to stop them fraying so I expected an overlock stitch. They simply did one very uneven row around the hems with some of the stitching going in and out of the frayed edge and thus not sealing it in, I took them back and they still didn't fix properly, had to go elsewhere to get the alteration done.
I've had both hems taken up on dresses and trousers enlarged at the waist by Looksmart Marion in Adelaide SA. The work was exactly as asked and I didn't have to wait long to pick my items up. For what they do the price is very reasonable and worth it. They were very receptive to solving problems and discussing the procedure with me. Well done to the very nice people there, thank you.
Do not use. Ruined my skirt
Do not take clothes here for alterations.
Paid for a skirt to be ruined. With no time left to have it fixed before the event.
I took a formal skirt in to have altered as it was too big. When we took it in I had some time before the event so was able to leave it there for 2 weeks.
On the day of pick up, it wasn't ready. He was sitting there working on it.
Told me to come back in 15 minutes.
Came back and tried on the skirt to find it still way too big.
He then told me to come back tomorrow.
Went back the next day to be told again, to come back in 10 mins. He was still working on it.
Finally took it home to discover he ruined the material. There is multiple holes in the back of the dress.
Absolutely disgusted with this service.
Dina at Indooroopilly Shopping Town in Brisbane was AMASING!
Dina at Indooroopilly Shopping Town in Brisbane was AMASING! She has altered a very complex lace dress & a number of other items - and it looks like a designer cocktail dress now! THANK YOU, Dina for your hard work & creativity! I would not hesitate to recommend you to my friends & family.
The team did a fantastic job on our wedding suits. The lady at the front desk had excellent knowledge and offered great advice to make the suit the best and most stylish fit possible. The end result was a perfect fit!
Looksmart Rouse Hill did an amazing job fixing my daughter's dance costumes, they were not easy alterations, so I was so happy with the way they were finished, very professional, lots of care taken, I would definitely recommend
Looksmart Indooroopilly did a fantastic job on my daughters Formal Dress. They Fitted the dress perfectly to my daughters body. We are extremely happy and highly recommend Looksmart for alterations.
- Verified customer
Do not follow up on their policy to fix mistakes or money back guarantee
After returning with my two items to hopefully have the mistakes fixed that I only detected after returning home (see photos*), I was told they do not want to try to fix them (unable to fix some mistakes and not wanting to ruin the clothes further), but were also unwilling to provide a full refund (the alteration cost $200 and they offered $50). The reason stated was that I had paid and left the store and I should have picked up on these mistakes before leaving the store. The lady in the store kept insisting her hands are tied and she was simpl...y following the regional manager's instructions, however, latter is impossible to reach (very, very busy I'm told). I am still waiting for a phone call from her. *The mistakes include folds sewn into the leather, one right in the bum area of the pants, which is not a flattering look. Also, stitches made in the leather where they shouldn't be, leaving unsightly holes. The seamstress said these will go away at the dry cleaners, which is not true. Seams of panels are no longer lining up, and inner seams are sown together and folded over rather than flat (as can be seen with the original seams) so the material does not fall flat anymore on the sides. Also, the leather has been damaged at the front of the pants. These are expensive brands (skirt is Gerry Weber) and the items were in impeccable condition. Even second hand they cost about $200. Same skirt in black: https://www.mcelhinneys.com/gerry-weber-leather-pencil-skirt-black/ costing 200 Euro (~ $330AUD). May need to take this issue further to ACCC. Two stars for product quality because the items actually fit me now. However, the craftsmanship is as described above.
Tracey intuitively knows exactly what I want done and does it in a timely manner and at an affordable price. Highly recommend Looksmart Colonnades SA for all embroidery and alterations!
I purchased a winter jacket online that needed the sleeves altered as they were too long. Tracey managed to shorten the sleeves whilst retaining the original look of the jacket before the alteration. Overall a professional job and the quality of her work is outstanding. Our family will not go anywhere else for any alteration’s or dry cleaning.
Very happy with the work done.
Just like to let everybody know that i was very happy with the work done at Looksmart (Northgate, Glenorchy) i found the staff easy to talk to and very professional in the job they did for me. Regards Lynnette
The reviewer stated that an incentive was offered for this review
Loc is a tailor and the alterations he made reflected that He is personable knowledgeable and friendly The service he provided assisted my 92 year old mother to have confidence in him. The end result reflected his ability
You won’t find better!
I have had my high end Italian suits and jackets worked on by expensive alterations stores but nothing compares with the work Yan and her team at Looksmart Forest Hill provide.
She finds a way, however complicated or seemingly impossible, to bring your clothes close to perfection.
Not once have I been anything other than than delighted by her skill, price, speed and happy attitude.
There is one negative review on here. Ignore it. Yan had nothing to do with the job and I would direct your attention to the overwhelming stream of satisfied customers who, like me, return time and again to watch her literally weave her magic.
This is perfect work.
I have just had some alterations done and they are perfect.. Well done , I will be having more work done with these people. You are brilliant and very competent people!
Review of Alteration work
Alteration Review - Carindale Brisbane branch - very polite and lovely service - lighting quick and reasonably priced. Looks like work excellent. Great to know you can have a 1-hr turnaround too - will definitely come back again. Thankyou
Estella is truly amazing & an asset to the company
I have been a regular customer at Looksmart Alterations at Whitfords shopping centre & have to say the reason I go back each time is because of the excellent service & workmanship of their staff Estella.
Estella is very professional, experienced and patient & she is also caring & meticulous with every customer & piece of work. Nothing is too difficult or complicated for her and each and every time her work is of a high standard and quality. I will highly recommend her to anyone wanting alteration work done as she is a real asset to the company. A big thank you Estella for truly caring about your customers and amazing us each and every time!
Small Business 101: The Customer is always Right
I dropped off trousers to Carindale store to get hemmed. When I returned to pick them up a young staffer insisted I had already picked them up & showed me a computer entry confirming it. I said she was wrong. So I went home to collect my own evidence to prove I was right. You gotta love google maps... it had tracked my driving history which clearly showed that I had never been back to Carindale. So I drove back asking the staff if they could look again & showed them my evidence. They said they had already looked... but said I could go out the b...ack & look myself which I did. I found them in 5 mins hanging with a note pinned to them. Apparently they had been given to another customer who thankfully returned them. The hem still wasnt done, so I left them there & returned on another day to pick them up. In total I had driven to Carindale 4 times (3.5 hrs travel time + petrol). When I suggested to the owner that I shouldnt have to pay for the hemming because of the HUGE inconvenience they caused me - they insisted I pay. They lost a customer.
Do not use this service!!
Very bad service. Hem in clothing came loose after 1 week. Staff in Newcastle store were very rude - stood in shop for 15 minutes before anyone even acknowledged I was there. Made a complaint to head office - I rang twice and I was told area manager would call back but of course no one did. They talk about customer satisfaction but clearly dont care. I will never use this service again - and recommend that others dont.I found a much cheaper and better quality service through my local dry cleaner.
Questions & Answers
Approximately how much should it cost to have the sleeves and hem of a long sleeved shirt taken up?
Looksmart A.Looksmart Alterations
Thanks for getting in touch and sorry for the late reply.
The best thing for you to do is visit one of our stores and speak to a tailor, as the tailor will need to see the garment to be able to provide you with a quote.
Please see link to our store locations here: https://www.looksmartalterations.com.au/locations.
If you have any further questions please let us know.
LookSmart Alterations Team
is it possible to alter my dress from a scoop neckline to more of a light plunge neckline? if so how much would it cost?
Looksmart A.Looksmart Alterations
Thank you for getting in touch and sorry for the delay.
The best thing for you to do is visit a LookSmart store and go through the details with one of our tailors as the tailor will need to know all the details of the job to know if it can be done or not.
Please see link below for our store locations.
If there is anything else we can help with please let us know.
LookSmart Alterations Team
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