429 reviews
Amazing experience for my first ! Staff communication was 5 star. Bag packaged beautifully and arrived very quickly . So excited to own this bag ! Will be shopping here again !
Thank you Luxe.It.Fwd. for my LV Jasmin Epi. It is better in person than in the website posts. Actually, it exceeded my expectations and it is really wonderful. The delivery was fast, and neatly packed. Moreover, I am on the process of looking another luxury bag from you for my further investment and collections. Show details · 1
What can I say, thank you Luxitfwd. You are making our wishes come true! Love my new bag Ana Vernis chain bag! Love it so much! Now I need to ask my husband to date me again so I can wear it lol! I used my gift card too from yous! 6 stars to the whole team! Show reply
Reviews with attachments
I recently bought my first bag with Luxe.It.Fwd and the whole process from payment to delivery was amazing! The bag arrived in such good condition and as described, it was packaged well. Will be purchasing through Luxe.It.Fwd again for sure! Show details · 1
- +2
I had an excellent first experience with Luxe.It.Fwd! The bag arrived in impeccable condition, it truly looks brand new. I was honestly surprised by how well preserved it is. The whole process was smooth and reliable, and I’ll definitely be coming back for future purchases. Show details · 1
- +5
Louis Vuitton Speedy B 25 Hey Luxe.It.Fwd team, I just wanted to take a moment to say thank you. I requested some additional photos of the Speedy B, and they were sent through promptly—super helpful in making my decision. I’ve now purchased several bags from you, and once again I’m really impressed with how smooth and easy the whole process is.… Read more · 1
I have full confidence in your authenticity process, and the descriptions, photos, and communication are always on point.
In this climate, it’s so nice to be able to treat myself without blowing the budget. I’m so grateful for my new piece—and no doubt I’ll be back!
Thanks again x
I’ve purchased 3 bags so far from Luxe It Fwd & honestly every time it just gets better & better fast shipping items arrive just as they are described & so affordable.. can’t wait to add more bags to my collection! Show reply
Staff were brilliant & informative. The bag is absolutely gorgeous & in perfect condition, way better than what I was expecting. The bag was delivered in 4 days. I would highly recommend & will definitely be buying from here again. Show details
One of the easiest companies to order from the descriptions are always 110% correct if anything their products are better than what they describe them as I’ve now purchased quite a few items from luxe.it.fwd and not once have I felt that they were overpriced or unreasonable their postage is as fast as it can be and secure. The packaging is… Read more · 1
fantastic. Highly recommend anyone purchasing from these guys and they’re a great team to work with. Thank you for the great products. Keep them coming.
Amazing service and beautiful items. I love this company they offer the highest quality for affordable prices. My bag is perfect! Show details · 1
Love my new bag, was so nervous it wasn’t going to be the right size or colour but it’s Perfect!! Show reply
SUPER happy with my first EVER luxury designer purchase from Luxe.It.Fwd!! I have been wanting a Dior saddle bag for a long time now, and as soon as this one come up for sale I jumped at the chance! Quick and easy purchase and before I knew it, my new baby was here. Thank you soo much team, I can't wait to purchase my next luxury designer piece with you! Show reply
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Always beautiful items, have purchased many times! Fast shipping also! Show details · 1
- +1
First purchase! And I’m over the moon. Not only did I order on a Wednesday and it arrived first thing Friday morning. Seller description is accurate. Pics captured the quality of the item well. My bag was well shipped and arrived safe with control cards and dust bag. Lots of tissue paper and padding to ensure a safe delivery as well. I cannot wait to purchase another one soon. Thank you team Lux it Fwd for exceeding my expectations!
Beautuful Chanel clutch in beautiful condition. Quick delivery. Absolutely loveit. Thanks again Luxe it Fwd. Show reply
I purchased a Chanel classic double flap medium lambskin bag. This was my first time ordering from Luxe.It.Fwd, so I was a bit apprehensive at first. The bag arrived quickly and packaged with great care. The bag is perfect - far better than I expected. I have always dreamed of owning one of these bags, and I absolutely love it. I highly recommend Luxe.It.Fwd and will purchase from them again. Show details
Love my Fendi small 2jours bag. It was described as lightly used bag. For the price, I wasn't expecting a lot but when I received it, it was beautiful almost as good as new. This is my 5th purchase from Luxe and I wouldn't trust any other reseller. Straight forward ordering and accurate description. I even recommend them to my work colleagues. There was a delay in AusPost delivery but it was because of the public holidays. Show reply
Purchased a Chanel Jumbo SHW and it’s a beautiful piece. Had a query post-purchase and the customer service was really great—they were very quick to help and resolve everything to my satisfaction. It gave me confidence to purchase high-value items with them again. Thank you, I will really enjoy the piece. Show reply
Latest follow-ups
Hi luxe it fwd once again I have received my passport cover in mint condition you never disappoint in anyway it was wrapped beautifully and with care taken I love buying from you guys highly recommend as I say love it love it love it . Show 2 replies
Follow-up · I definately cannot fault luxe it fwd the packaging was minimal and all recyclable and yes my passport fit perfectly and delivery was with ease came within a few working days I highly recommend as I say love it love it love it well done to luxe it fwd :)
I’ve sold items through them before (a bracelet and a bag), and those experiences were acceptable. However, I was shocked by my most recent experience with luxe.it.fwd. I contacted them to sell a Louis Vuitton Limited Edition collection (one bag,… Read more
one wallet, and one coin pouch) that I originally purchased for AUD 9,942. The set is almost brand new and barely used. Despite this, they offered me only AUD 295 for the entire collection. I find this offer absolutely pathetic and disrespectful. Please be very careful—this store severely undervalues your luxury items, treats them like trash, and then resells them for high profit. I would strongly warn other customers to think twice before dealing with them.
Follow-up · They believe they did followed the market price which is not true. For these limited edition bag set the market price never drops to the ground.
Positive reviews
So in love with my recent Dior surf chick saddle bag, it’s such a rare vintage find and I can’t believe I was able to find this gem at an affordable price - truly is a dream bag and am loving rocking it out and about! Show details · 1
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I am very satisfied with my experience with Luxe.It.Fwd: the communication is clear, every step is explained in detail, and the quote is reasonable - I have done research of the second-hand price of the items I'm selling and the quote I got from Luxe.It.Fwd aligns with the information I gathered. All in all, very smooth process from the beginning to end. Would highly recommend to anyone who's looking to sell their luxury items! Show details · 1
I was recommended this company by a friend. I already have a beautiful loui Vuitton bag that my mum Gifted me last year for my 40th so it’s a very special bag however I wanted a plain black luxury bag and it was just the other day I was looking and boom there it was brand new and today was the day I received it and I am in love with it. Thank you and quick delivery service amazing I am looking for a bag now for my mum for Christmas Show reply
Negative reviews
I asked if they took the Make/model of the bad I’m trying to sell, via Instagram message. Some idiot replied with an essay about who the company is and what they do, not answering the question. So I made an appointment and told them the make/model of the bag when I made the appointment, my appointment was accepted. I turned up and was told they… Read more
don’t accept the make/model of bag because it isn’t in demand.
Everyone’s time could have been saved by answering my Instagram enquiry properly, or by reviewing the details of my appointment submission. I’m beginning to think you’re just acquiring pictures of genuine items to use on fake/fraudulent listings online. There’s no other reasonable explanation. I imagine you’d take a disgusting and dishonest sale fee anyway, so perhaps it’s for the best.
Hi there, We’re really sorry to hear of this… Read more
Sellers read this I want to be clear from the outset: this review is not about product quality, nor is it written with hostility. It is written with facts - sometimes those can be hard to swallow I wanted to flag issues that sellers should be aware of, and to offer feedback that I genuinely hope is taken constructively. I fully understand… Read more
that businesses need to make a profit. However, I was genuinely floored by the glowing reviews suggesting that Luxé It Forward represents excellent value for sellers. In my experience, this was not the case.
My disappointment and call it for what it is - shock - is twofold. First, Luxé It Forward is a locally based business in Fortitude Valley, and I actively wanted to support a local Australian company. Second—and more importantly—sellers must do their homework.
I received an offer from Luxé It Forward that was less than half of what I subsequently received from three other leading, reputable luxury resellers, all of whom were prepared to purchase my never-used, high-quality luxury item immediately.
These offers are documented and can be substantiated. One offer alone was two and a half times higher than what was presented by Diane at Luxé It Forward.
This discrepancy raises legitimate questions. Something does not add up. Whether this reflects inexperience, or a business model that is antiquated, stubborn, and inflexible in today’s market, the outcome for the seller is the same.
The pricing approach feels breathtakingly arrogant in the sense that it assumes sellers will accept significantly below-market offers without question.
That may work for some, but for informed sellers seeking a fair, transparent, win-win outcome, it should be treated as a red flag.
I find myself wondering whether this is driven by high overheads being passed onto sellers, low turnover, or limited volume due to being Australia-based.
Whatever the reason, the model appears unhealthy for sellers when compared to the broader market.
Yes, the communication was polite. But politeness alone does not equate to a sustainable or fair business practice.
I share this not to damage, but to inform. Many other reviews echo similar concerns. In the end, our choices are our own — but it would be remiss not to speak up.
I’m happy via DM to provide proof since I withdrew and declined I can’t post images and the point is info share .
To Luxé It Forward: please do not respond defensively. Feedback is a gift. Listen to it.
Hi Zee, Thank you for sharing your experience and… Read more (+1 reply)
They used to be really good around 2021/22 but new staff have been quite rude. Once a bag did not pass entrupy that they sold to me. Upon informing them about it, they took it back and refunded me but my trust has since been violated and I’m not sure how they authenticate their products
Hi Glitter Gloss, please be assured that authenticity… Read more
Recent reviews
Excellent and friendly service. The details on the website are all accurate and I have bought some beautiful pieces from them. The returns process has also been quite smooth and that is rare when it comes to online shopping! Show reply
I’ve purchased from Luxe It Fwd several times, and my husband recently bought an item for me through them. There was a minor issue with the purchase, but their customer service was outstanding and genuinely refreshing in today’s environment. They responded within 24 hours and provided a straightforward, no-hassle resolution. Overall, an excellent company that I would highly recommend. Show details · 1
Highly recommend! Service was A+ from start to finish and my bag sold in about 10 days. They were really helpful about the process and about what I could expect. Would use again! Show reply
Extra Information
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Hi Jenny, we advise that our quotes are assessed as… Read more