Service, quality and trustworthy
Bought 2 Chanel bags from the site.
What I love about lux:
My queries were addressed promptly.
A bit of hiccup with delivery though no fault of Lux, they were very quick to get to the bottom of the issue and I received my bags. Delivery was quick too.
Love my red Chanel bag which was in pristine condition, but decided not to keep the black one. I requested to return it for a refund. It was all done with no fuss.
What I dont love about lux: nothing!
Thanks guys for the great service and I will securely be purchasing from you again.
- Verified customer
I love Lux it fwd
Purchased twice within the last month and am so pleased with both items. Always accurately described and in lovely condition. Each time my items have arrived when unboxing you can tell they are packaged with care and such love even down to the ribbons. Shopping is such a breeze with you! I’m addicted now xx
Amazing site. Service
Can always be weary purchasing online. But first time buyer and love my YSL bag. In mint condition as described on the site. Delivery was fast and friendly banter via email with staff. Can't wait to purchase something else :-)
I have recently purchased two items from Lux it Forward and must say it’s been a pleasure to deal with them. Both items arrived extremely quickly and packaged so beautifully. They were also in pristine condition which I was so happy about. They offer several different payment options and also free shipping. Super impressed and will definitely purchase from them again.
Excellent customer service, personable and genuine
Had my reservations about Luxe.It.Fwd because I found them online. Highly recommended. Quoted very good prices. Customer service is genuine and personable. I sold 2 LV bags and 1 Chanel bag. Was surprised at how easy to communicate and deal with all of the ladies at Luxe.It.Fwd.
Professional and stress free!
I had put off selling a couple of my Louis Vuitton bags as I thought it would be just too hard. Found Lux.It.Fwd and and am happy to say that the whole process was so easy. Prompt and friendly communication from girls, who kept me informed throughout the whole process. They took great care of my bags and found them a good home.
I have no hesitation in using them again, the only hard part is choosing what to part with!
I’ve sold 2 Chanel bags through Luxe.It.Fwd and it has been a seamless and simple process. Their customer service is exemplary. They are in contact with you during every step, and all emails and queries are replied to promptly. It couldn’t have been easier, and they were such a pleasure to deal with.
The best online site for preloved bags
I have had the pleasure of both buying and selling on Luxe.It.Fwd and have had wonderful experiences with both.The communication was very consistent and I knew what was happening with the listing and sale of my bag at all times and my payment after the consignment fees was very good.As a buyer I am obsessed with the beautiful merchandise on offer and have purchased two items that I am in love with, they certainly won't be my last.The payment options are very affordable and free postage is the icing on the cake.Thankyou Luxe.It.Fwd for the opportunity to bring some fabulous preloved luxury into my life.
Legit professional service!
I have sold 3 bags through the Luxe.It.Fwd site and I am extreeeemeeely happy with the service.
I actually wrote them positive feedback each time I made the sales then asked where else can I leave the site a review?
They are a LEGIT business, super professional and quick with responses.
I am so happy I have extra cash sitting in my bank account, rather than in my unused items in my wardrobe.
Many thanks team!
Excellent customer service
I have now sold two handbags and two wallets through luxe it forward. I have been very impressed with the speed of service and fair appraisal of the items. The staff are always friendly and easy to deal with. I highly recommend their services for anyone looking to sell or buy through their portal. Best wishes, Joanne Johnson, Randwick NSW
Grin from ear to ear with my heart singing
So absolutely amazed at Luxe It Forwards customer service and products. What a wonderful experience I had with them. I purchased a bag when it arrived the quality, cleanliness, packaging, absolutely everything was PERFECT but I didn't love it. The girls at Luxe It Forward were prompt with responding to my emails with care and kindness and were quick to arrange collection and refund. Everything was smoothly done. Then today I was surprised with another package from Luxe It Forward but in my partners name. He had brought me another bag that I adore and possibly now love more then him. Everything is perfect. I can not recommend this company enough.
Love my designer bag so much !
The Louis Vuitton bag I purchased looks brand new ! you would never know it was pre-owned . Can’t wait to shop at this site again. looks exactly like it did on the site . If your after designer bags at affordable prices, luxe.it.fwd is the way to go . Free delivery also. Authenticity guaranteed.
Thank you Hannah and Miranda. I was very pleased with your customer service. Your service was very professional from quick email responses to keeping me informed in every step of the process. I will definitely return to the website when needing to sell another bag and shoes . Thank you.
I’ve used Luxe.it.fwd twice now to buy and sell pre-loved designer bags, Ive found the service is even better than dealing with the luxury retailers.
I had a reply to my online enquiry at 8pm WA time, and when I received my purchase I was amazed at the quality packaging and the touch of a handwritten card.
Class all the way.
I couldn’t recommend Luxe.it.fwd enough! The photos and description were spot on and there was no surprises at all when I received my order! I am so thrilled with my bag. Having that extra peace of mind knowing if I didn’t love my purchase I had 14 days to return it for a refund! The packaging was lovely and was so well presented. It was shipped the following day and to me within 48 hours! I couldn’t thank the team at Luxe. It.fwd enough and I will most definitely be recommending it in the future to my friends!!
Luxe.It.Fwd were amazing! I purchased a Bottega Veneta cardholder and it arrived 2 days after I ordered it. Super fast, super easy, super happy customer! Thank you so much Luxe.It.Fwd team :)
I recently sold my LV Clutch and was more than happy with the excellent service.
I was updated frequently when they received the clutch, after authentication and when it had gone live with all photos and description.
The sale was quick and painful and funds transferred 14 days of the sale to allow for 14 day change of mind for the purchaser.
I would use Luxe.It.Fwd again for sure and highly recommend them to friends and family!
Thank you SO much Luxe.It.Fwd for such amazing service! I ordered a super cute LV Speedy which I am so happy with! The description was spot on, so no surprises. I was so hesitant to buy pre-loved elsewhere as descriptions and the actual product can be vastly different. It's great that you can have high end designer items at such great prices and be confident in what you are buying and also having complete confidence that what you are buying is authentic, another massive concern when buying pre-loved items online. The website is so easy to use, ...I love that you can filter by brands. There are so many images on the product page showing exactly what you will get and as mentioned, the description gives a true indication of what you will receive. The bag was dispatched super quickly and arrived the next day! Tracking info was great too. The packaging was incredible, the bag was packed so carefully and so beautifully too. The bag came boxed, in a large shopper bag with tissue and a dust bag - all the trimmings as if you were buying it new. It was so lovely opening the purchase, I have wanted an LV bag for as long as I could remember but couldn't quite get my head (or budget) around buying one at the full cost (although they are worth it!!) so this experience was so lovely, opening up my new bag was truly special. On that note - there are so many payments options so that added to the ease of buying. The customer service was great, I had sent a question through which was promptly and kindly answered. I'm so very impressed! Thank you Luxe.It.Fwd for a wonderful experience, I am so in love with my purchase :))
So happy with my Valentino ballerina shoes. Super quick, bought in the morning and received it in the afternoon. Highly recommend. Shoes was new. I was able to pay with Afterpay, very convenient.
I sold two Prada bags and I really enjoyed the whole experience. Their customer service is fantastic. The team is also very friendly and professional. I recommend this website to everyone who loves fashion!
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