461 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Luxe.It.Fwd is strongly positive, with customers frequently praising the high quality of pre-loved luxury goods, accurate item descriptions, and swift, secure delivery. Many buyers highlight the reliable authentication and attentive customer service, making it a preferred platform for purchasing designer items. While a subset of reviewers has expressed dissatisfaction regarding seller payout offers and specific policy restrictions, the vast majority of experiences reflect a smooth and trustworthy service.
I had an excellent experience with Luxe.It.Fwd. They recently sold my Chanel Classic Double Flap, and the entire process was seamless from start to finish. Their team was incredibly efficient, responsive, and professional throughout every step, from providing a quote, arranging collection, cleaning and preparing the item, to listing and marketing… Read more · 1
it. Communication was always quick and clear, which made the process completely stress-free. What impressed me most was how quickly the bag sold. Within a week of being posted, it had already found a buyer! The payout process was equally fast, and I received my funds promptly after the sale. I highly recommend Luxe.It.Fwd to anyone looking to consign a luxury item. Their service is professional, transparent, and remarkably efficient. I'll definitely use them again in the future.
I am a returning customer, and this is my third purchase from Luxe It Forward. Once again, I am extremely impressed. When I opened the delivery box and saw my Louis Vuitton Monogram Eva Pochette, it exceeded all of my expectations. I have had my eye on this timeless classic for a long time, and I truly feel blessed that the opportunity finally… Read more · 1
came to own one. When I saw the price, I could hardly believe it—it was incredibly attractive for such a sought-after piece. The actual quality of the Eva Pochette is outstanding. It is absolutely beautiful, durable, and the interior is exceptionally clean. I am amazed by how well the previous owner cared for this bag. For a pre-loved item, it is in remarkable condition. A big thank you to the Luxe It Forward team for your exceptional work in carefully selecting, authenticating, and presenting such high-quality luxury pieces to your customers. Your attention to detail, professionalism, and commitment to quality keep me coming back. I highly recommend Luxe It Forward to anyone looking for authentic luxury items at amazing value.
Ann
I got my first Chanel classic flap from here and the condition is perfect!! It’s literally so gorgeous and the price is reasonable too compared to boutique price nowadays. Shipping was really fast too. Show reply
Reviews with attachments
Item as described, would 100% purchase from them again. Thank you! Show reply
The bag is beautiful and is in like new conditions as described. This is my second purchase and I love it! Show details · 1
I have purchased twice from this site and both times have been fantastic. The items are exactly as described, packed with care to protect the product. Show details · 1
⭐⭐⭐⭐⭐ I couldn’t be happier with my purchase from Luxe.It.Fwd! My Celine bag arrived exactly as described—absolutely beautiful, authentic, and in excellent condition. It was packaged with so much care, making the whole experience feel extra special. The customer service was exceptional from start to finish. They were friendly, responsive, and… Read more · 1
genuinely helpful throughout the process, giving me complete confidence in my purchase.
If you’re looking for authentic luxury pieces and outstanding service, I highly recommend Luxe.It.Fwd. I’ll definitely be purchasing from them again. Thank you for such a wonderful shopping experience!
I found the purchase through their website easy, customer service was great, delivery was very quick and the bag is AMAZING and well priced for what I bought! My bag looks brand new ❤️ Show details · 1
- +2
Luxe.It.Fwd. always exceed my expectations Absolutely thrilled to use my another Christian Dior bag that I have just purchased. I couldn't believe that I could buy such wonderful, elegant bag with an affordable price, compare from its original cost. The bag arrived beautifully packaged and with an immaculate condition. Fast shipping and very… Read more · 1
smooth. Exceptional seller who truly cares about luxury authentication and most of all, customer satisfaction. You can buy with confidence!
I love my Chanel bag! Great customer service and very fast postage, the bag was exactly as describe and I liked the extra little touches Luxe.It.Fwd added. Show reply
Received intersate within a couple of day. Neverfull better than described! And was an amazing price compared to other secondhand sellers, This is only my 2nd purchase but i check the website daily! Even weekends in case i missed anything! Show reply
- +1
Another purchased preloved bag from Luxe.It.Fwd. I really love my new YSL bag. It is on excellent condition just as described, and never seen any flaws upon checked, when I received it. It really looks brand new in which I felt that it was really worth buying from this seller. As usual, it was securely packed and delivered. Thank you Luxe.It.Fwd. Happy customer here. Show details · 1
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Every time I buy off Luxitfwd I am amazed but the quality of every product. It is explained exactly how it presents on the website and photos are very accurate Show reply
the bag is same as the description. it is authentic and still in very good condition. such a steal price for this purse. I’m happy. Show details · 1
So happy with my beautiful YSL Sunset bag - in near perfect condition, exactly as described. The site was so easy to use and had an incredible amount of stock with many colour way options available - my bag is immaculate and I am in LOVE. Thank you so much, team. Show reply
Amazing experience for my first ! Staff communication was 5 star. Bag packaged beautifully and arrived very quickly . So excited to own this bag ! Will be shopping here again ! Show reply
Thank you Luxe.It.Fwd. for my LV Jasmin Epi. It is better in person than in the website posts. Actually, it exceeded my expectations and it is really wonderful. The delivery was fast, and neatly packed. Moreover, I am on the process of looking another luxury bag from you for my further investment and collections. Show details · 1
What can I say, thank you Luxitfwd. You are making our wishes come true! Love my new bag Ana Vernis chain bag! Love it so much! Now I need to ask my husband to date me again so I can wear it lol! I used my gift card too from yous! 6 stars to the whole team! Show reply
Latest follow-ups
- +3
Omg , thank you Luxe it fwd team , my beautiful Louis Vuitton Alma has arrived and it is beyond what I expected, the packaging, presentation and most importantly the bag looks like new , this is my first purchase with your company and I will be… Read more · 1
definitely a regular client, my fur baby Mocha is also in love with my new Louis Thank you again I am thrilled
Follow-up · Hi team , I have now purchased 3 Louis Vuitton Alma bags , at this time the beautiful red Alma is my constant companion, I get so many compliments, my dentist also thought it was a brand new bag
- +7
Hey Luxe ladies, I’m back once again with another review! I just wanted to reach out and thank the team for my stunning Louis Vuitton Speedy 20 Monogram with strap. I am extremely impressed with my new bag — the description was once again a true… Read more · 1
reflection of the piece, if not even better. The bag and strap are basically brand new, with stickers still on the hardware, which was such a lovely surprise. I also love the discreet and mindful packaging used for shipping, which I believe helps keep the purchase safe and secure.
I really enjoy perusing your site daily — whether it’s to treat myself, stay up to date with trends and pricing, or just make a mental note of my growing wish list!
Thank you again, I truly appreciate the genuine service.
Follow-up · The strap is very easy to adjust. I only wear my bags on weekends due to my occupation so limited use thus far. It holds everything I need, phone, keys, sunglasses, tissues, sanitiser & any other small items.
Hi luxe it fwd once again I have received my passport cover in mint condition you never disappoint in anyway it was wrapped beautifully and with care taken I love buying from you guys highly recommend as I say love it love it love it . Show 2 replies
Follow-up · I definately cannot fault luxe it fwd the packaging was minimal and all recyclable and yes my passport fit perfectly and delivery was with ease came within a few working days I highly recommend as I say love it love it love it well done to luxe it fwd :)
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Positive reviews
The bag I purchase came perfectly wrapped in excellent condition as described in the advert. I couldn’t be happier with the experience and how fast it was posted to me. I will definitely be keeping my eye on this website for more amazing finds. Show reply
Almost instant shipping after purchase was made. My Chanel boy bag arrived in perfect condition. I was nervous to purchase a second hand bag, this bag and experience had exceeded every expectation. Will definitely purchase again Show reply
Super fast postage. Brilliant customer service. The most impeccable description. In fact my bag is in a condition I would say is better than what was described. Never a single hesitation would I have to buy from this business. 10 out of 10 Show reply
Negative reviews
I would suggest you do not sell with these peopl I asked to consign a Tiffany ring that retails at $5200 they offered an immediate settlement of $670 which is virtually scrap value, no offer of consignment just a st^pid lowball offer. Avoid at all costs even if you're desperate there are better options. Show details
Very disappointing experience with Luxe.It.Fwd. I placed an order online and cancelled it within a few hours, well before the item had been dispatched or shipped. Despite the order never being fulfilled or delivered, the company refused to provide a refund to my original payment method and would only offer store credit. I understand businesses… Read more
have policies, however I found it unreasonable that a full refund was refused when cancellation occurred almost immediately and before dispatch. The response from customer service was dismissive and relied entirely on their policy rather than attempting to fairly resolve the situation.
Unfortunately, this experience has left me with little confidence in purchasing from them again.
Hello, thank you for your feedback — we're sorry to… Read more (+1 reply)
I asked if they took the Make/model of the bad I’m trying to sell, via Instagram message. Some idiot replied with an essay about who the company is and what they do, not answering the question. So I made an appointment and told them the make/model of the bag when I made the appointment, my appointment was accepted. I turned up and was told they… Read more
don’t accept the make/model of bag because it isn’t in demand.
Everyone’s time could have been saved by answering my Instagram enquiry properly, or by reviewing the details of my appointment submission. I’m beginning to think you’re just acquiring pictures of genuine items to use on fake/fraudulent listings online. There’s no other reasonable explanation. I imagine you’d take a disgusting and dishonest sale fee anyway, so perhaps it’s for the best.
Hi there, We’re really sorry to hear of this… Read more
Recent reviews
I recently sold my luxury handbag with Luxe.It.Fwd for the first time. Honestly, I was quite anxious at the start because the item was valuable, but the team made the entire process very smooth and professional. They were incredibly patient and polite, even when I reached out frequently to ask questions. Most importantly, they are true to their… Read more · 1
word—my payment arrived exactly on time as promised. If you are looking for a trustworthy place to sell your luxury items, I highly recommend them. Thank you for the great experience; I will definitely be a returning customer.
I had 2 purchases already from Luxe.it.fwd and I absolutely loved them. They all looked as expected, perfectly packaged, cleaned and polished. Will buy from them again! Show details · 1
Extra Information
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