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Mable
3.8 from 242 reviews · View Statistics
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Queeneth Njoku
Queeneth NjokuGreater Melbourne (Outer), VIC
  • Verified

Great platform I can’t do without it

published

I love the way Mable platform works ,including payment updates .

  • Incentivised Review No
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Tinnermuk
TinnermukSydney, NSW
  • 3 reviews
  • 3 likes

Avoid Mable if you are a support worker

published
  • Incentivised Review No
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Ris
RisSouth East Queensland, QLD
  • 6 reviews
  • 5 likes
  • Verified

A great way to find people

published

Great way to focus your needs. Whether you're a client or support worker is a great platform.

  • Incentivised Review No
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Anonymous
AnonymousSydney, NSW

Long term support worker on the verge of nervous breakdown?

published
  • Incentivised Review No
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  • Verified

Great .

published

Mable has been doing a great job in sending out jobs. And it’s the best way to gain more self independence. Being a nurse, it has given me more aspects of seeing other aspects of nursing as well. Would recommend Mable to everyone

  • Incentivised Review No
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  • Verified

Better than I could have imagined

published

Mable has made my dream of working for myself, possible. Their platform allows me to find potential clients with ease and keep all the relevant paperwork such as timesheets and contract agreements in one convenient and easy to use place.
So so grateful that Mable exists !

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Julie, we're pleased to hear Mable has been able to make your dream of working for yourself possible. Thanks so much for this feedback on our platform and we appreciate your feedback.

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Jesse D.
Jesse D.Wide Bay-Burnett, QLD
  • Verified

New to Mable

published

Best part is the original meet and greet, Get to know your new clients before starting work, expectations and needs. Original procedures are confusing but once clients are signed on they get simpler. Payment system is quick and simple.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Jesse, we are pleased that you’re enjoying using the meet-and-greet option on the Mable platform. We appreciate your feedback regarding our procedures, and thanks again for taking the time to share your review.

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Lee Paul
Lee PaulQueensland
  • Verified

what a great start to independent support work

published

I was a bit nervous to go out on my own as I wasn't sure what I had to do. From the moment I spoke with someone from Mable they put the stress behind me and pointed me in the right direction.
I have spoken to so many lovely staff members at Mable and have answered my questions every time. the web sight is full of information and easy to use.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Lee, we're so glad to hear your Mable experience has been stress-free and that our team has been able to provide such great support. Thanks for taking the time to share this review.

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Denise
Denise
  • 2 reviews
  • Verified

Starting out.

published

I am finding case managers/ clients are taking far to long to respond to messages. Adds are not clear enough. The word preferred should taken out and changed to specific when clients want a specific gender carer.

  • Incentivised Review No
Mable
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Nicole Worthley
Nicole WorthleyMetropolitan Adelaide, SA
  • Verified

Great for independent workers

published

Good platform to get your name out and feel comfortable with who you are set out to meet and potentially work with. Gives a bit of job security aswell which is good.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Nicole, thanks so much for taking the time to share your great experience with the wider community. We're glad to hear you've felt comfortable using Mable and we hope you continue to have success building out your support team.

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  • Verified

The procedures and follow up is very professional

published

Easy to follow, Mable are there to help, the only problem is maybe less procedures, so you can do what is necessary without extra Work. They are very thorough with protocol and checking of Workers, so you get the very best

  • Incentivised Review No
Mable
MableMableSend a private message

Hey Linda, thanks for taking the time to share this review. We're glad to hear Mable has been easy to follow and helpful. We appreciate your feedback regarding procedures and we've shared this with our team.

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Eugenia Lindsay
Eugenia LindsayGreater Melbourne (Inner), VIC

Other rates

published

The support hours do not allow you to put different rates on for Saturday /Sunday or public holiday …
Also there are no KM rates for taking client to appointments … and with the cost of petrol ?

  • Incentivised Review No
Mable
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Robyn Bell
Robyn BellGippsland, VIC
  • Verified

Mable communication and service platform for personal care worker Louise Edwards

published

Excellent service and support for Aged care support and associated contracts and arrangements! Seamless, professional support and we very grateful for the company Mable and the polite, kind and helpful staff who have made contact!

  • Incentivised Review No
Mable
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  • Verified

So far, so good.

published

As a new member it is all going smoothly. Helpful staff and willing and pleasant supporters, I am sure it will be a long and happy relationship. In My family we call you “ aunty mable”.

  • Incentivised Review No
Mable
MableMableSend a private message

Hey Patricia, thanks for letting us know your support workers have been such a great fit and that we've been able to provide support for you. We appreciate your feedback and thanks for reaching out.

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  • Verified

So far really good

published

Have had a good experience so far and secured good ongoing support with lovely people. Friends also use this platform for work and are very happy as well. Looking forward to securing more work.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Susan, thank you for your lovely note. We’re all about enabling positive and long-lasting relationships! We really appreciate you taking the time to share your experience.

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Questions & Answers

Kathleen B.
Kathleen B.asked

I rang Mable to make a complaint about a worker and the person who took my call couldn't find my file. So I couldn't register my complaint...

2 answers
Mable
MableMableSend a private message
Mable
MableMableSend a private message

Thanks Kathleen. We've been able to locate your profile and we apologise again for any confusion. We'll be able to look into this further and can you please send us an email at info@mable.com.au? We look forward to your response.

Sally
Sallyasked

Why do you need to get a police check with Mabel if you already have a current one?

1 answer
Mable
MableMableSend a private message
Traveller
Travellerasked

I was looking into becoming a Support Worker and checked out the Mabel platform and was horrified. It's like seems to use the Air BnB /Uber model of "limited care and no responsibility "to both to workers who register with them and to people with disability needing support. "We just put people in contact". You are not a "worker" for Mable, you are basically a sub-contractor which means Mable is trying to weazle of any responsibility for workplace safety and safety of clients (except for the most basic provision of Police Check and WCC). But unlike Air BnB and Uber you are dealing with vulnerable people which should place an even greater duty of care and responsibility on the online platform. I want to know how many clients have been abused or sexually harrassed by "workers". Where is their transparency? I want to know how many workers have been ripped off? How many have been injured or not been paid decently? Please do NOT check their permission to collect sensitive information tick box before reading through their privacy policy very carefully. In my view it basically gives them almost free carte-blanch to share your personal information to many third parties including advertisers etc and you can do virtually nothing about it. As soon as I read this policy I immediately deleted all my information and did not proceed any further. I then when looking for reviews. It seems not only make money charging out support workers who don't even work for them It's an online site that gathers your VERY personal information to sell and make profit as well. It seems to me that it's basically a marketing company that puts their own profits before the safety of workers and clients. Reading the reviews and experiences of workers and clients above have only further convinced me of this. I would not be surprised if Mable finds themselves in court just like Uber has on many occasions on breaches of workplace safety and if workers are subcontracters or employees etc. I really wish there was an ethical place for people with disabilities to get the support they need safely and for workers to be paid decently with decent conditions. Any ideas I'd love to hear.

1 answer
Karen
Karen
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