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Mable
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- Verified
Great platform I can’t do without it
I love the way Mable platform works ,including payment updates .
- Incentivised Review No
Review collected in partnership with Mable
- 3 reviews
- 3 likes
Avoid Mable if you are a support worker
This company is completely dishonest. There is no oversight into their operations, no independent audit of their financial management is available. Myself and other workers are NOT paid for work completed. Mable offer excuses but not solutions. There is no way to verify if Mable has collected the money and failed to pass it on. The participants still advertised for support workers - why is that allowed if Mable cant collect the money? Complaints about participants are ignored. Some participants use this service to make their plan go further b...
Read morey lowering the hourly rate, the $32 minimum still means you are below the minimum wage. Mable should put a hold on participants accounts that continually seek support workers - it's a clear sign there are issues. Participants are under the belief that Mable completely covers all insurance but thats a lie, Workers Compensationis not covered. There needs to be a commission of inquiry into Mable and similar operations.- Incentivised Review No
- 6 reviews
- 5 likes
- Verified
A great way to find people
Great way to focus your needs. Whether you're a client or support worker is a great platform.
- Incentivised Review No
Review collected in partnership with Mable
Long term support worker on the verge of nervous breakdown?
Mable unfortunately enables exploitation of support workers.
If a participant is abusive or posts malicious/defamatory feedback, Mable do not protect the worker in any way. Some participants tend to believe that disability is a license to abuse others - and Mable seem to minimise that. If a worker voices their concerns, they eventually get sent a passive-aggressive email ultimately threatening removal from the platform, for example. Accidentally on purpose, there’s no right of response to reviews on the platform.
A client can easily cancel a...
Read more 4-hr job on a Sunday last minute for instance, terminating the agreement simultaneously to avoid being billed, with Mable telling the worker nothing can be done. If a worker withdraws their services due to participant’s inappropriate behaviour, more likely than not it won’t stop there. A negative review. Direct complaint. An undermining coordinator. You just don’t know what to expect. Last thing you should expect however is having any say in anything at all. This is borderline coercive control. In keeping this review balanced, I will note that I only started encountering these issues in the last few months. It’s enough for me though to call my shrink more than I usually do these days. Was on the phone to few other platforms this morning who were mortified to learn about my recent experience, and made me feel valued and respected again. A break from Mable is in order.- Incentivised Review No
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- Verified
Great .
Mable has been doing a great job in sending out jobs. And it’s the best way to gain more self independence. Being a nurse, it has given me more aspects of seeing other aspects of nursing as well. Would recommend Mable to everyone
- Incentivised Review No
Thanks for your 5-star review, Delvinderjit. We're glad to hear you've been able to gain self-independence and see other aspects of nursing that you usually wouldn't get to see. We are so lucky to hav...
Read moree you join the Mable community and we are excited to see what you're up to next.Review collected in partnership with Mable
- Verified
Better than I could have imagined
Mable has made my dream of working for myself, possible. Their platform allows me to find potential clients with ease and keep all the relevant paperwork such as timesheets and contract agreements in one convenient and easy to use place.
So so grateful that Mable exists !
- Incentivised Review No
Hi Julie, we're pleased to hear Mable has been able to make your dream of working for yourself possible. Thanks so much for this feedback on our platform and we appreciate your feedback.
Review collected in partnership with Mable
- Verified
New to Mable
Best part is the original meet and greet, Get to know your new clients before starting work, expectations and needs. Original procedures are confusing but once clients are signed on they get simpler. Payment system is quick and simple.
- Incentivised Review No
Hi Jesse, we are pleased that you’re enjoying using the meet-and-greet option on the Mable platform. We appreciate your feedback regarding our procedures, and thanks again for taking the time to share your review.
Review collected in partnership with Mable
- Verified
what a great start to independent support work
I was a bit nervous to go out on my own as I wasn't sure what I had to do. From the moment I spoke with someone from Mable they put the stress behind me and pointed me in the right direction.
I have spoken to so many lovely staff members at Mable and have answered my questions every time. the web sight is full of information and easy to use.
- Incentivised Review No
Hi Lee, we're so glad to hear your Mable experience has been stress-free and that our team has been able to provide such great support. Thanks for taking the time to share this review.
Review collected in partnership with Mable
- 2 reviews
- Verified
Starting out.
I am finding case managers/ clients are taking far to long to respond to messages. Adds are not clear enough. The word preferred should taken out and changed to specific when clients want a specific gender carer.
- Incentivised Review No
Hi Denise, we're sorry to hear your Case Managers and Clients have taken longer than expected to respond to your messages and the ads haven't been clear enough. We appreciate your feedback regarding ...
Read morethe gender options on our platform and we've shared this with our team.Review collected in partnership with Mable
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- Verified
Great for independent workers
Good platform to get your name out and feel comfortable with who you are set out to meet and potentially work with. Gives a bit of job security aswell which is good.
- Incentivised Review No
Hi Nicole, thanks so much for taking the time to share your great experience with the wider community. We're glad to hear you've felt comfortable using Mable and we hope you continue to have success building out your support team.
Review collected in partnership with Mable
- Verified
The procedures and follow up is very professional
Easy to follow, Mable are there to help, the only problem is maybe less procedures, so you can do what is necessary without extra Work. They are very thorough with protocol and checking of Workers, so you get the very best
- Incentivised Review No
Hey Linda, thanks for taking the time to share this review. We're glad to hear Mable has been easy to follow and helpful. We appreciate your feedback regarding procedures and we've shared this with our team.
Review collected in partnership with Mable
Other rates
The support hours do not allow you to put different rates on for Saturday /Sunday or public holiday …
Also there are no KM rates for taking client to appointments … and with the cost of petrol ?
- Incentivised Review No
Hi Eugenia, thanks for your feedback regarding rates on the Mable platform. We are working on a feature to enable you to more easily charge for travel. In the meantime, many independent workers who pr...
Read moreovide transport to clients as part of their services will discuss and agree to a higher hourly rate for shifts where transport is included. We recommend you discuss and agree on this with your clients upfront. Many clients are quite understanding, especially in areas of high demand. We appreciate the time you've taken to leave your review.Find out how Mable compares to other Services
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- Verified
Mable communication and service platform for personal care worker Louise Edwards
Excellent service and support for Aged care support and associated contracts and arrangements! Seamless, professional support and we very grateful for the company Mable and the polite, kind and helpful staff who have made contact!
- Incentivised Review No
Hi Robyn, thanks so much for taking the time to share your great experience with the wider community. We hope you continue to have success building out your support team. Please don't hesitate to reac...
Read moreh out if we can support you further and we appreciate your feedback.Review collected in partnership with Mable
- Verified
So far, so good.
As a new member it is all going smoothly. Helpful staff and willing and pleasant supporters, I am sure it will be a long and happy relationship. In My family we call you “ aunty mable”.
- Incentivised Review No
Hey Patricia, thanks for letting us know your support workers have been such a great fit and that we've been able to provide support for you. We appreciate your feedback and thanks for reaching out.
Review collected in partnership with Mable
- Verified
So far really good
Have had a good experience so far and secured good ongoing support with lovely people. Friends also use this platform for work and are very happy as well. Looking forward to securing more work.
- Incentivised Review No
Hi Susan, thank you for your lovely note. We’re all about enabling positive and long-lasting relationships! We really appreciate you taking the time to share your experience.
Review collected in partnership with Mable
Questions & Answers
I rang Mable to make a complaint about a worker and the person who took my call couldn't find my file. So I couldn't register my complaint...
Hi Kathleen, we're sorry to hear you've been unable to make a complaint about a worker due to our team being unable to locate your profile. Can you please send us a private message with your full name...
Read more, email address and contact number so we can look into this further? Thanks.Thanks Kathleen. We've been able to locate your profile and we apologise again for any confusion. We'll be able to look into this further and can you please send us an email at info@mable.com.au? We look forward to your response.
Why do you need to get a police check with Mabel if you already have a current one?
Hey Sally, thanks for your question regarding a Police Check. Police checks must be done through the Mable-Checked application – it includes an ID check that is linked to the Support Worker’s Mable ac...
Read morecount. We do not accept the NDIS Screening Clearance or previous Police Checks in place of the Mable-Checked Police Check. Please let us know if you have any questions.
I was looking into becoming a Support Worker and checked out the Mabel platform and was horrified. It's like seems to use the Air BnB /Uber model of "limited care and no responsibility "to both to workers who register with them and to people with disability needing support. "We just put people in contact". You are not a "worker" for Mable, you are basically a sub-contractor which means Mable is trying to weazle of any responsibility for workplace safety and safety of clients (except for the most basic provision of Police Check and WCC). But unlike Air BnB and Uber you are dealing with vulnerable people which should place an even greater duty of care and responsibility on the online platform. I want to know how many clients have been abused or sexually harrassed by "workers". Where is their transparency? I want to know how many workers have been ripped off? How many have been injured or not been paid decently? Please do NOT check their permission to collect sensitive information tick box before reading through their privacy policy very carefully. In my view it basically gives them almost free carte-blanch to share your personal information to many third parties including advertisers etc and you can do virtually nothing about it. As soon as I read this policy I immediately deleted all my information and did not proceed any further. I then when looking for reviews. It seems not only make money charging out support workers who don't even work for them It's an online site that gathers your VERY personal information to sell and make profit as well. It seems to me that it's basically a marketing company that puts their own profits before the safety of workers and clients. Reading the reviews and experiences of workers and clients above have only further convinced me of this. I would not be surprised if Mable finds themselves in court just like Uber has on many occasions on breaches of workplace safety and if workers are subcontracters or employees etc. I really wish there was an ethical place for people with disabilities to get the support they need safely and for workers to be paid decently with decent conditions. Any ideas I'd love to hear.
Sadly, my research and dealings with Mable has led me to the same conclusion. The website looks fantastic, until you dig under the surface. Also, the stats on the reviews seem to indicate a pattern of...
Read more extremely low reviews, which then all of a sudden dramatically rise to 5 star??? Yet nothing different has happened to Mables management structure. Could this dramatic increase in positive reviews be due to the 'incentives' indicated that some reviewers have admitted to? How many other reviewers haven't admitted to the incentives to write a positive review? To clarify this, could Mable please post information here so we can see their process and details of 'incentivised' reviews in a transparent manner please. Thank you.Get an answer from our members and Mable representatives
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Hi There, we're sorry to hear you've had a negative experience. We want to investigate the issue you raised about not being paid for a shift; if you email us at trustandsafety@mable.com.au and we can ...
Read morelook into this further for you. Also, Mable reserves the right to remove a rating or feedback that it considers inappropriate or inaccurate. If you believe a review like this has been raised, we would also want to investigate this if we haven't already done so. Please contact the trust and safety team on the email above to start the process. The Mable platform has a significant number of trust and safety mechanisms that are continually working in the background to ensure the wellbeing of our community.