Mable

I have been signed up to Mable as a support worker for 6 months. Mable does not recommend me to any clients that are looking for support. In this short time I have applied for jobs inside the app. Without any help from Mable at all to help me stand out or recommend me to any new clients that sign up looking for support. Clients post up for a… Read more

support worker, I apply and I hear NOTHING. No replies to my applications, I'm just basically feeling ignored. While dozens of support workers apply for the few jobs that are listed, Mable does not highlight you even if you have 5 star reviews for providing the exact same support to others. Mable does not help you get any work or help you to be successful with applications, you are basically begging in the applications for a job. There are now about 50 support workers in my area, Mable just keeps signing people up and the area is saturated. Don't bother signing up. You will not get any work. Go elsewhere.

The only thing I got was horrible staff members who don’t care about the disable. Complete waste of my time. I need zero stars. When speaking to the supervisor they don’t listen but dictate what to do. Money money money is what they want from you. Glad to leave.

Mable is a good starting point to hire helpers however there is little support available from Mable if there is a problem. I hired a lady to clean my house with no problems at all. She's always on time and respectful of my needs. However the… Read more

worker I hired to do my garden was a no show the second time after changing the time and then not bothering to show up. Mable then supposedly sent me a $50 credit to 'trial a new worker' I eventually did and she is great but no $50 credit was provided and no response to my email asking why.

I have been using a support worker From Mable, for the last 3 month. I can truthfully say the female worker Excellent in every way possible.would highly recommend Mable for Support works. Show 2 replies

All carers have been pleasant and personal with their care. Love the flexibility and ability to see qualifications. Individuals have various experience and always willing to help with many household tasks. Show reply

An excellent organization! We recently changed providers for my aged mother to Mable due to it being recommendations by others. We were not disappointed and very happy how it is run and with the support workers we have found. Highly recommended! Show reply

I found Charlene to be very professional yet kind. Looking forward to sharing many sessions with her. I couldn’t be happier and would thoroughly recommend her to anyone. Show reply

I find the Mable App very frustratğ to use. The log on process is always,difficult. It won’t accept the password etc that is used for this purpose, so I end up doing the “can’t remember password option which supplies a new one, but then immediately rejects the new password..telling me AGAIN that the password is incorrect. Wanting me to do the… Read more

“forgotten password” again ! I have wasted hours going around in circles. This is such a consistent problem that it prevents me from using this platform. Mabel is more expensive with the fees being higher than any I have seen at any other provider.

I have a brain tumour and joined Mable weeks ago, but my profile still hasn't been verified, despite submitting all the required documentation on January 21st. My first experience with a support worker on there was also horrific. The worker answered the phone call through Mable, then managed to direct me off the app by telling me Mable don't pay… Read more

invoices in time and other reasons. The worker was pushy, controlling, and made big assumptions about her role, even though I told her I'm still interviewing and trialing people.

She quickly turned a role advertised at 1 - 2 hours per week into wanting 8 hours for only the first few days. She also turned a weekday job into only wanting to meal prep on a weekend when the hourly rate is extreme. I checked with my coordinator and she said absolutely NOT! Anyway, long story short, I received some very alarming, controlling and rude essay-length texts from the support worker. This stemmed from me asking her to send me a grocery list price for approval and she ignored the instructions. The worker admitted she takes clients off the app. However, she's still on there. Now the worker has disappeared and refuses to bill me for the session, despite emailing and following up.

I tried to raise this issue with Mable via multiple channels and didn't receive any email response. I was told I can speak to somebody over the phone only. After explaining the issue and accessibility/disability as it relates to phone calls, I still haven't received a resolution.

Despite that vulnerable experience, I decided to keep trying Mable and spoke to a few workers who were ready to start over a week ago. However, my profile is still not approved so I can't go ahead with arranging supports in a time of need.

I'd love to be able to have my profile verified so I can use supports on my plan through Mable. It has been so stressful as a first experience and my intro to finally asking for help. I was diagnosed with a brain tumour in 2017 and have secondary conditions as a result of treatment, so I really could benefit from the assistance.

Distressed.

I have been banned unfairly due to a support worker demanding that I pay for the 2 hour cancellation fee. However, I wanted to go forward with my session, and she was the one who ended up cancelling on me all together. I am now banned from using their services due to this support worker. I've tried all forms of communication to no avail. I tried… Read more

emailing, live chat, and calling twice, one being transferred twice and the other the call left on “ringing endlessly”, so I decided to hang up 5 minutes later. Called again and was on hold for 17 minutes and had to leave, so I hung up. I eventually heard back from someone via email only for them to gaslight me, telling me that I wasn’t banned when I sent proof of the screenshot that I was indeed, banned. I’ve added the screenshot in my review as they will most likely, try to continue to gaslight.

When you have a problem with a support worker, it goes completely ignored and dismissed, and I’ve had quite a few. Now I’m the one banned from using their services because of this worker. Will be taking this further with the help of my therapist.

I found the Mabel online platform easy to use and I was contacted by a support person to check in with me and make sure it was working for me. I hired worker called David to help me with my garden and he did 2 hours work for me last week which was a great experience. He was pleasant, seemed to really enjoy the work and understood my garden goals. Show reply

Lovely, helpful people who showed support through the process of finding the right person to assist with domestic cleaning…. This lovely lady is caring and interacts with my dogs. Show reply

Using the Mable app was very simple and easy. Being able to arrange a meeting with the selected person is so good. You can call, video call or meet in person before they attend your house. Highly recommend. Show reply

Mable has repeatedly terminated the Employment Agreement of a support worker who has consistently adhered to all safety standards and is unrelated to the family. This decision is at odds with NDIS guidance and constitutes a breach of NDIS regulations. Furthermore, it infringes upon the participant's Choice and Control rights in selecting their own… Read more

support worker. I was told that the son's girlfriend is considered a relative by marriage. (by: Kevin, Trust and Safety Dept) - ABSURD! NDIS has confirmed that there is no regulation preventing the son's girlfriend from providing support; however, Kevin fails to acknowledge the NDIS statement, implying that NDIS is incorrect and the person I spoke with at NDIS was uninformed. The termination of the support worker compromises the participant's health and wellbeing, causing the family undue stress.

I am giving Mable two stars. I am support worker still operate on Mable Platform, sorry to give you one star as you guys is not fixing problem. On the positive side, Mable is good with client management. The platform makes it easy to connect with clients, and communication around bookings and support work is generally clear and organised. This… Read more

part of the service works well.

However, the financial and invoice support is very disappointing. The invoice and payment follow-up process is slow and lacks proper support for sole traders. I experienced unpaid invoices for several months, and despite contacting the invoice and plan management teams multiple times, the issue was not resolved in a timely manner. There was poor coordination between Mable, the plan manager, and the invoice team, which placed unnecessary stress on me as a support worker.

As a sole trader, timely payment is essential, and the lack of effective financial support is a serious concern. Mable has potential, but the financial and invoice system needs significant improvement to properly support workers.

If you want to he paid on a regular basis, steer very well away from Mable. You could be waiting months for 1 pay however their website states 10 days unless eligible for express pay that costs you, they are all about money, they will tell you what you want to hear but not follow through on their word, however I bet they weren't expecting me to… Read more

follow through on my word of leaving a bad review I have expressed in multiple emails about needing to be paid due to Christmas, bills, kids etc, to be sent the same email multiple times. The client I worked with has left Mable because of their incompetence. 0 care factor for their workers, if an incident occurs dont even bother reporting it, you'll be met with oh, thats not our issue. Terrible company honestly!

I signed up as a Support Worker with a Cert 111 in individual support. Be prepared for 10 plus people to apply for jobs as soon as they are advertised. I had to drop my hourly rate as other people offer lower rates to get the work. I’m still waiting for payment from 3 weeks ago. Don’t rely on getting paid anytime soon. I will be leaving Mable as it’s not reliable. The app is also not user friendly.

Being a support worker with Mable has opened opportunities to work flexible hours and assist clients to forfill the person's individual needs. Mable is a great support with information and courses through their app. I hope to update my qualifications and make a difference to my clients every day needs with the service I provide as a support worker. Show reply

Support workers gain flexibility, independence, and meaningful opportunities through Mable, though payment delays can occur dependant on how the client plan is managed; responsive support is available via live chat, email, or call‑back. Show reply

far too frequently contractors turned up outside booked times with out even a heads up. Just an excuse like it suited me better to come now instead of then. One contractor figured tidy and organise meant throw out my stuff. Would not stop. So i tried to raise a complaint. I rang and talked through the issues with the person who answered the phone… Read more

call who told me she was sending her notes through to complaint dept. and all i needed to do now was send in emails where i had attempted to address issues with the contractor. Eventually i received an email saying the matter was finalised with no outcome as i had not provided sufficient information. So overall Mable did not keep the Mable promise and contractors did not understand the NDIS act. Would not recommend this very expensive service.

Love Mable. I have used it to start us off on homecare for Mum. The process was easy, supported and personal. Payment process is incredibly straightforward. Really, really recommend this platform! Show reply

My experience with Mable has been excellent. My Support Person has been very caring, is an excellent cook, enjoys walks, drives my EV , has joined me in craft sessions and guided me with technology and meditation ! Show reply