Macarthur Urology

Patient care - poor – Was referred to one of the doctors at this practice by a GP for prostate evaluation. Paid $163.20 out of pocket for consultation. Blood test requested. Follow up consultation was to be via phone when the doctor is free one Thurs per month. So possibily a five minute phone call from the doctor anytime during that day. If your work does not allow you to take calls or stop a machine, in order to answer non work related calls, then tough luck. Staff at the surgery do not even try to understand this and refuse forward follow on patient care report to the referring GP without the phone consultation or another $163.20 visit to the surgery. One has to work to pay for the high specialist fees required. If one is referred to this specialist practice, find out if you are going to be able to take follow on phone consultation and if diagnosis and follow on patient care report will be shared with your GP, before getting a referral. I plan not going to this specialist again and will ask the GP to not refer patients to Macarthur urology as patient care is poor and staff have the attitude of 'take it or tough luck'. Now that I know, I will go elsewhere. Disappointing, as these specialists charge a lot and are suppose to improve patient's wellbeing. Not with this specialist business.