- Verified customer
Don't Use Them
Have a couple term deposits with them. Have an emergency situation so need to break one of the term deposits early (it's due to finish in october). You have to wait 31 days to get the money. I said it's an emergency and I will fore go the couple hundred dollars of interest. They can keep that. Nope it will still take 31 days. What a run around with false information. So to get it early I have to apply for hardship which is fair enough except the application is like a credit application where they want to know everything about you with pa...y slips, external bank account statements, your whole financial records and situation to get my own fn money out. Then they say in the application that you have to give "Ongoing consent to the collection and use of personal information (including sensitive information) in accordance with our privacy notice (previously given)." they want all information about you and want your consent to be ongoing about collecting information about you. And what privacy notice was I given? It's just crap. And it's my money!!! And then their supervisor tells me it's all about them having to keep a certain amount of funds to keep the regulator happy. So it's not your situation the are going to assess - it's their situation financially whether they will release your money based on their funds in hand. And they just use the hardship application as a rouse to stall for time. A load of dishonest grubby liars - no different to any of the other banks. What a pack of craps.
ME Bank offered good service, product knowledge and advance warning re: TD
I have had only one TD reach maturity with ME. The process was smooth and I felt well-looked after throughout in terms of receiving phone advice, support and finally notice about the impending maturity. I have gone back for a second time as ME rates are competitive.
Don't go there!
Rates were great for Term deposit but customer service, organisation and product knowledge was appalling. Same response every time you ring, always get a 20min wait message no matter what time, Even a call back message rings back and makes you STILL wait on the phone for them to call. Tried to transfer term dep money which went somewhere for days and days but not into my open available account which was also closed suddenly for no reason before it was due to, so then my money had nowhere to go. When I asked where my money they didn't know and I...was accused of not answering the phone!Total experience was unpleasant and stressful and it really made me feel like I couldn't trust them with my money! So I took it back! Never again Me Bank. Would not recommend them to anyone.
Westpac Poor phone banking
Had a term deposit mature and decided to roll over it by phone banking. Automated phone service limited and hopeless.Had to wait 8min for a customer support told they could not do the term deposit roll over and forwarded my call to someone who could, again had to wait 8 min again for someone to do it but they could not do it and forwarded my call again and again had to wait 8 min this time he gave me a new rate but could not process it and forwarded my call again had to wait 6 min for a young lady to help but she said the previous westpac per...son was not allowed to give me the new rate of 2.25% so she checked twice with her manager and she said her manager would ring me. I gave her the details @10am. The Westpac manager never rang me back after 2 days. Today I took time of work and went to my local Shellharbour Westpac branch and they gave me 2.35%.I accepted it and informed them that when it matures to put all term deposit monies in my savings account and I will then invest with ING as they have a better rate and customer support is superb as my husband invests with them. I see Westpac as very much amateurs in phone banking. Unfortunately Westpac web page does have email messaging to enable me to contact them about this complaint.
Can't follow instructions
Sent mail message via account about a month ago requesting to withdraw funds and not reinvest and received a reply acknowledging this, but got a call from ME Bank whilst on the road about a day before maturity, I just told him I was busy and could he call back, he said he would before 5 but never did. The next day I found that they had reinvested the money. I called them and was told that I had a lengthy discussion with this guy in which I had asked to change the instructions and signed a form to that effect, what a liar! Would never use them again.
Not recommended for SMSF
I have personal accounts with ME Bank and also opened an account for our self managed superannuation fund. This bank requires that I have a different log in for the super fund than for my personal accounts. I have had accounts with a similar set up at 7 other banking institutions and have always had an integrated access code with the other banks. I can live with it, but what I find most unprofessional is that the name of the account holder, namely the superannuation fund, is not evident anywhere when I use the super fund log in. All my name. Th...is is a most unacceptable situation as funds need to be properly held in order to maintain the super fund status. Also, the customer service reps had absolutely no idea of how to deal with a corporate trustee, so set up the fund account incorrectly according to the initial documentation we received. After I complained, they sent an email saying they corrected it, but we have absolutely no evidence that it is now correct. This may be an unusual situation but, with smsf's constantly searching for higher interest rates, ME Bank should be ready to deal with it.
What a turnaround inside a month
From great working arrangements set up in Dec15 ME have now closed ALL Branch offices and "become a fully Digital Bank" BUT unlike the big 4 they do not have the information systems to support it. With Term Deposits you can't easily make changes to reinvestment instructions online- only through secure email inside the online acount and hope that instructions are followed. Gives no confidence due to the previous number of errors needing correction at the Branch Office last year despite correct paperwork submitted. You constantly get service un...available notices when you search for historical information such as interest last FY. The contact centre claims that all of the business transacted at a Branch can be done on the phone but 3examples of 20 mins & 10 mins(gave up) and 35 mins to finally speak with a human 3days later is NOT viable service. I'm getting out fast and so is my family members and about $480k in about 7 accounts. Let's see how hard it gets to take the $$$$ out. NOT HAPPY CHAPPIE. To be fair once you get through. .. very helpful staff.
- Verified customer
Me Bank Term Deposit
Love this bank.So easy to apply on line.App is very comprehensive,able to check all info needed.Good interest rate and fair.Excellent pre maturity advice and give plenty of time to change decision if needed.Customer services are professionals,they listen and helpful.Do not hesitate to introduce ME BANK to family and friends.
A good way to tuck some savings away for a while as you earn a decent interest rate. Offers terms from three months and pays on maturity. Simple and easy to open accounts.
This term deposit account offers a good interest rate, often higher than many of the other banks around. The term deposits are easy to open online and once you have that set up you can see your account and when it ends. The interest is paid at the end. Easy, simple to use product that is no fuss banking.
The rates could move up a bit quicker once interest rates go up. Like most banks, everyone is slow to increase the rates for savers.
ME Bank has a lot of competitive products and this is one of them, especially if you're with one of the industry super funds who own the bank. The 0.25 per cent bonus turns this from being competitive to near the top of the pile.
Competitive interest rates in a fast changing market, while the account is linked to your internet banking (if you're with ME Bank) so you can always "see" your money when logging on to do your other banking. And if you're with an industry super fund, you now get an extra 0.25 per cent on top of the headline interest rate.
Questions & Answers
If I have my term dosit in another bank how do I transfer my money to ME bank?
I joined when a bonus rate applied on top of the variable rate, that is now currently not available to new customers.
The highest at call rate is at the time of writing this reply 3.15% for the online savings account.
You would need to also open an everyday savings account and link the two.
To confirm this and any other info call ME bank customer service on 13 15 63
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