Solved a longstanding problem regarding website SSL certificate installation with diligent and courteous efficiency
help desk assisted with account configuration which made life easier for me
The service was patient, courteouis and reassuring. The assistant accomplished what she promised to resolve for me.
Been a customer since 2003.... worst service today ever!
My access to emails has been locked today because there's an issue with my domain registration. It would have been helpful to know this before today. Now I'm stuck in a continuous circle that I cant get out of and none of their so called 'support' staff can help!
GREAT domain service!
I expect they'd great at all the services they offer.
Responsive, helpful and polite
Melbourne IT helped me with my prolonged issue with a domain name, following up regularly and responding promptly and allowing me extra time to solve my problem.
Great help in stressful times
Website was down, not a tech person...stressed and had to learn everything from scratch. Support person was helpful, understanding and took me through everything. Relief.
Old Fashioned great service
Exceptional service with a query on my Website date of renewal etc
No long wait to get a real person to help me
Great and effective assistance⁉️
Many weeks of unsuccessful email “challenges and opportunities?! Finally FIXED ✅✅✅✅✅✅✅ waHOO ✅
Take your business elsewhere
Melbourne IT sells domains and other services. They are sneaky, conniving and unethical. They charged me to register a domain I very clearly did not want. And then charged me to renew it. And when I challenged it, the customer service team was so inept that I'm now transferring my domain management to another company.
It takes real effort to be this terrible at customer service.
Melbourne IT provide professional support and are quick to sort out issues when they arise.
Ahnaf was prompt, helpful, knowledgeable and courteous in the many emails it took to resolve my issue.
Very helpful people every time I call. Easy to navigate and log into portal.
Very knowledgeable and competent assistance. Answered my questions in a very competent manner. Thank you
Ahnaf was very helpful resolving my queries.
Ahnaf sought advise from his supervisor asap and emailed me the advice in a matter of seconds.
Worst company I’ve ever had to deal with.
Whatever you do, do not sign up with Melbourne IT. Please read all the other reviews. The support is horrible and they take days to complete simple tasks.
Questions & Answers
As an owner of an email address & scaling down activities how can I sell or otherwise transfer my email address
Thank you for taking the time to reach out. If you would like me to follow up on a current support case, please provide the necessary details.
My email address email@example.com could be well sought after by some wealthy respondent(s) who could use it to jazz up their operations by enhancing their media or other personae. From reading articles I believe it
could be worth a few A mil $ ?
Over to you John T
Dear Karleigh, I emailed what I thought were my necessary details. They should appear on your screen?
If we are not on the same page maybe I had better cancel?
Thanks, John T
Looks like a lot of people experiencing the same poor american customer service.
Ive been called a liar by "customer advocacy' for quoting their agents words.
Do the company executives know the reputation that their company is gaining? Do they care? I wonder if they consider GoDaddy a competitor? Does anybody have a direct contact number for any of the exec's?
Disappointed to see a great ozzy company become a bottom feeder by their own choice.
No contact from Melb IT. Kim emailed to claim to have called 3 times. Really? I had my phone on me all day& there were NO missed calls on my phone , voicemail messages from others, but NO call from her or any number to call her back on.?Is this just more Melb IT nonsense? Not to mention my website was shut down for many days. Maybe firm and frank feedback is met with punishment? Still no improvements to the missing Photos in our Gallery and the data we provided was either lost or never used. They're only geared to dealing with one kind of customer. I don't know about 'american' but it would appear they're in lockstep with all their 'confuse-opoly' buddies.
On a brighter note, i d rather spend 40 mins listening to their call waiting anthems ,which are much better than the Telstra ones.
Hi Andrew and Robert,
I would like to apologies for the experience you have both had and would like to assist you in any way possible. In order to do so we will require more information such as a support case number or domain/account reference. If you would like to submit these details to our contact us page at https://www.melbourneit.com.au/contact-us/, myself or a team member will be able to have a look at your accounts and address any concerns you may have.
same canned answer with no actual effective action
Ive actually supplied adequate info to contact me (incl phone number) with out getting a call
I still haven't heard from them you told me that you were going to get to the bottom of my settlement and still nothing at all now I want 5000 and that's not even the tip of the iceberg that I've lost since this whole debacle happened?
I am sorry that you have had no response to your settlement request. Could you please tell m your domain name? I can then see what is holding the response up sand have this expedited.
New one fromm MIT
On Wednesday, January 1, 2020, Netregistry Support <firstname.lastname@example.org> wrote:
Thanks for your patience over this period.
As we offered the AUD $2,000 I have requested for AUD $2,137.36 to be transferred to you. This is USD $1,500.
Once this request is approved, I will let you know and we can complete the transfer of funds and domain. The domain walk-ease.com is currently ready to transfer to your account.
The Melbourne IT Team
I will refer back to the representative assisting you with the refund.
An update should be provided to you on Monday.
Hi everyone - I am thoroughly sick of melbourne it (terrible service...)- I am a lawyer - have been involved in a couple of class actions - not though an expert - may be able to get some barrister/s (eg my husband who is an sc) and other lawyer advice if there are others - email me - email@example.com
Get an answer from our members and Melbourne IT representatives
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