Melbourne IT

If you are a business owner please do not use Melbourne IT or webcentral. They were responsible for our website going down at one of the busiest periods due to a technician error. This technician error cost us thousands of dollars in lost revenue and staff time to restablish DNS settings. Their backend is full of bugs (we cannot change DNS… Read more

settings) and their customer service is lacking. We have multiple websites with them and they did not notify us of renewal and the website was not renewed. Another site was paid for but cancelled in the backend.

Avoid.

Christian was so helpful to guide me thru transferring a domain and I'm most grateful! That's why I keep coming back to Melbourne IT, your team is excellent. Kind Regards Jennifer Show reply

Stay clear of this company they are the biggest crooks on the internet. It is impossible to log into your account and without warning they will charge your credit card for services you may not qualify for or want. Move your domains to others less… Read more

expensive that provide far better services. This is an overseas company that is all about income and not customer support.

I contacted Melbourne IT customer service by phone on May 26. I had two issues to inquire about. The first was whether our invoices are set to be paid automatically. The second issue was that every time I try to log in to Melbourne IT, my password is always incorrect, which forces me to reset it each time using the “Forgot Password” option. The… Read more ·  1

customer service representative who assisted me was Jerome. He patiently explained to me that although my credit card is saved in the system for automatic payment, each invoice still needs to be individually set for automatic payment—something I wasn’t aware of. I was fortunate that he explained this clearly. The second issue had been troubling me even more, but Jerome carefully walked me through the root of the problem. He guided me step by step on how to delete cookies from my browser, and he also advised me to avoid deleting unnecessary cookies to prevent future issues while browsing. I truly appreciated his thoughtful and professional approach. Overall, I’m very satisfied with Jerome’s professionalism and friendly service.

Pathetic, Appalling, and Atrocious Customer Service (Zero Stars) – Our business has been a customer of Melbourne IT (starting from Webcentral, Netregistry, Melbourne IT or whatever brand or trading name they use from time to time) for over 10 years. We have always purchased our SSL certificate and the consequential renewal of the SSL certificate from Melbourne IT at all material times. Melbourne IT… Read more

automatically deducted the payment for the SSL certificate from our credit card on the issue date of the invoice.

Melbourne IT was and is wholly and fully responsible for renewing our SSL certificate, which we have paid for since the inception of the SSL certificate.

Melbourne IT precluded access to our business website by failing to renew our SSL certificate, in spite of automatically deducting the payment for the SSL certificate from our credit card on the issue date of the invoice.

By failing to renew our SSL certificate, Melbourne IT caused an unsecure message and warning to appear to any user seeking to access our website.

Melbourne IT denied this and failed to take any responsibility for their actions. Melbourne IT also denied that their actions had led to the preclusion of access to our website.

In practical terms, any reasonable individual, upon encountering the warning message, would not access or seek to access our website.

Melbourne IT's failure to renew our SSL certificate caused users to not access our website and, in practical terms, precluded or prevented access to our website which we have also paid Melbourne IT to host.

Melbourne IT did not rectify nor remedy the failure of your organisation to renew our SSL certificate until we had to contact Melbourne IT on 11 October 2024 whereupon we were informed that it would take 30 minutes to rectify. That representation was misleading and false, resulting in wasting an extraordinary amount of our time trying to fix the problem caused by the failure of Melbourne IT to renew the SSL certificate.

Melbourne IT's customer service was and is appalling, pathetic, unacceptable, and atrocious. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in damages, interruptions, and disruptions to our business.

Melbourne IT exacerbated this issue by taking several days to resolve this issue and problem which was caused by Melbourne IT.

We lodged a complaint against Melbourne IT and their staff. We also required compensation from Melbourne IT due to their negligence and incompetence resulting in damages, interruptions, and disruptions to our business.

Melbourne IT has engaged in misleading and deceptive conduct in their responses to our complaints and has continued to not take any responsibility for their actions.

Melbourne IT has failed to offer any compensation to us.

Melbourne IT has failed to respond to our messages and replies to their messages.

Instead, Melbourne IT has closed our ongoing support tickets. We had to open new support tickets in order to contact them.

To reiterate, Melbourne IT's customer service was and is appalling, pathetic, unacceptable, and atrocious. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in damages, interruptions, and disruptions to our business.

Do not engage Melbourne IT. Do not purchase anything from Melbourne IT. Do not use Melbourne IT.

Zero Stars.

outstanding service by Ahmir, Jason and his associates: – My Review, Jason and Ahmir: 1. Great attitude ! 2. Excellent overall understanding combined with an in-depth knowledge of topic. He knew his stuff, picked up where Ahmir left off, (Ahmir was also outstanding). 3. Jason got everything up on screen and endorsed everything Ahmir had done for me (excellent work by Ahmir), Jason updated the… Read more ·  1

information (which was all there anyway) on my domain name : Sistersquadron.com and sent through the renewed screen shot with the updated info for my file. Exemplary!

My thanks goes to Ahmir for his patience with me (great attitude); to Jason for for endorsing Ahmir's work and sending a revised updated screenshot and completing the job as Ahmir did with a letter whereby MIT verified my domain names with ICANN on my behalf. Thank you. You are lucky to have two such amiable and capable staff. That is why I have stuck with MIT for over a quarter of a century! Wishing you all the very best, Simon Lawson-Tootill

Hans is extremely polite and extremely helpful. Being someone that is not particularly fast with a computer he was extremely patient with me and made me feel completely comfortable getting my problem sorted. He was able to help me with my issue and 100% of all the questions that I had along the way. Couldn’t be more pleased. It would be great if he had a personal assistant phone extension that I could call. Show reply

AL was knowledgeable, and patient, in guiding me through the website to resolve my subscription query AND to prepare me for a coming credit card expiry which HE identified during the call. Show reply

I am a business owner with a website that I needed to update. I hadn’t used the system for at least 6 months and needed to update passwords for logon-console and ftp account. I was very very happy with the step by step instructions and patience of the support staff member. A big THANKS! Show reply

Zero stars. Absolute rubbish. Multiple excessive bills for things that shouldn't be charged. AUDA changes have nuked a lot of domains with the wrong eligibility ID and they are thieving $250 to update ABNs. Support is offshore and rubbish. DO NOT USE overpriced products and underwhelming Support. Will be reporting to ombudsman where possible.

Email down for over a month. Rang over 15 times for help. No one knows what the problem is. They say they will check it and call back. Never had a call back. Very poor service

MelbourneIT tried to automatically renew an OWL.AU domain registration request long after I retired and closed all my accounts with you. I did not have any accounts with you, and your people kept trying to make me log on to my non-existent account to pay $77 to get a service I probably am not entitled to have and do not want. It is weird that to… Read more

cancel an offer from 12 months ago, I needed to log on to an account that no longer exists. When an account is closed, all other outstanding business related to it should be finalised. John did well, partly because I fingered out what the problem was, The previous guy, around 4 o’clock, not so well, but to be fair neither of us had any idea what was going on!

Justin helped me to change my DNS record for our business website. He was courteous, efficient and and effective. A delight to interact with remotely. Thanks again Justin! Show reply

My experience with Melbourne IT has been painful over the past 36 hours but punctuated by two staff who clearly have a quality consumer service orientation. Those individuals being Daniel yesterday and Niane this morning. Despite the poorly designed customer problem resolution path being antiquated and designed to cause frustration for user and… Read more ·  1

support these individuals deserve recognition for excellence. To the Head of Customer Service I encourage you to check the work flow of calls and emails around case MIT-YDI- 615-40622. Happy to share the experience.

Mira was really helpful. She got a clear understanding of what I needed help with and gave me all the information I needed to resolve my situation. Excellent customer service. Show reply

Angel was amazingly patient with me setting up email accounts today for our organisation so grateful for her time understanding impatience 10 out of 10 thank you Angel Show reply

Raymond was so helpful and knowledgeable and kind and patient!! Thank you Raymond for ALL your help!! You are a great ASSET to Melbourne IT. They need to pay you more!!! Show reply

I received an invoice for a domain name I thought I had cancelled and was not able to access my account through the new ‘console.Melbourne IT’ page. I was able to speak to Roy directly (with virtually no wait time!) and he was able to look at the account situation, resolving my issues. He was knowledgeable and understood my dilemma, responding calmly and quickly. All good! Show reply

Angel at Melbourne IT, support services, solved my problem immediately. I needed to provide my external 3rd party Web Developer access to my cPanel to release the website. She showed me how to provide Delegated Access. Thank you very much. Show reply

Daniel was able to talk me through the process on line, which I had been trying in successfully on my own. He was clear annd courteous and we did it in a timely fashion. I was very pleased to talk to a real person who could respond to my problem. Show reply

Very helpful and patient staff member. I'm an oldie and often need repetition to take in the information. The person who helped me was very patient and supportive. Apologies that I've forgotten his name. I hope it's retrievable your end. Show reply

I sold my domain name and requested a transfer to another registration company. Al expedited my request immediately. The transaction was expedited seamlessly and efficiently. Thank you Al for your superior service. Ivan Nurick Show reply