Melbourne IT

I’ve had two experiences calling Melbourne IT for help. Each time service and advice was rapid, friendly and solved my issue. Show reply

Stay clear of this company they are the biggest crooks on the internet. It is impossible to log into your account and without warning they will charge your credit card for services you may not qualify for or want. Move your domains to others less… Read more

expensive that provide far better services. This is an overseas company that is all about income and not customer support.

I contacted Melbourne IT customer service by phone on May 26. I had two issues to inquire about. The first was whether our invoices are set to be paid automatically. The second issue was that every time I try to log in to Melbourne IT, my password is always incorrect, which forces me to reset it each time using the “Forgot Password” option. The… Read more ·  1

customer service representative who assisted me was Jerome. He patiently explained to me that although my credit card is saved in the system for automatic payment, each invoice still needs to be individually set for automatic payment—something I wasn’t aware of. I was fortunate that he explained this clearly. The second issue had been troubling me even more, but Jerome carefully walked me through the root of the problem. He guided me step by step on how to delete cookies from my browser, and he also advised me to avoid deleting unnecessary cookies to prevent future issues while browsing. I truly appreciated his thoughtful and professional approach. Overall, I’m very satisfied with Jerome’s professionalism and friendly service.

Pathetic, Appalling, and Atrocious Customer Service (Zero Stars) – Our business has been a customer of Melbourne IT (starting from Webcentral, Netregistry, Melbourne IT or whatever brand or trading name they use from time to time) for over 10 years. We have always purchased our SSL certificate and the consequential renewal of the SSL certificate from Melbourne IT at all material times. Melbourne IT… Read more

automatically deducted the payment for the SSL certificate from our credit card on the issue date of the invoice.

Melbourne IT was and is wholly and fully responsible for renewing our SSL certificate, which we have paid for since the inception of the SSL certificate.

Melbourne IT precluded access to our business website by failing to renew our SSL certificate, in spite of automatically deducting the payment for the SSL certificate from our credit card on the issue date of the invoice.

By failing to renew our SSL certificate, Melbourne IT caused an unsecure message and warning to appear to any user seeking to access our website.

Melbourne IT denied this and failed to take any responsibility for their actions. Melbourne IT also denied that their actions had led to the preclusion of access to our website.

In practical terms, any reasonable individual, upon encountering the warning message, would not access or seek to access our website.

Melbourne IT's failure to renew our SSL certificate caused users to not access our website and, in practical terms, precluded or prevented access to our website which we have also paid Melbourne IT to host.

Melbourne IT did not rectify nor remedy the failure of your organisation to renew our SSL certificate until we had to contact Melbourne IT on 11 October 2024 whereupon we were informed that it would take 30 minutes to rectify. That representation was misleading and false, resulting in wasting an extraordinary amount of our time trying to fix the problem caused by the failure of Melbourne IT to renew the SSL certificate.

Melbourne IT's customer service was and is appalling, pathetic, unacceptable, and atrocious. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in damages, interruptions, and disruptions to our business.

Melbourne IT exacerbated this issue by taking several days to resolve this issue and problem which was caused by Melbourne IT.

We lodged a complaint against Melbourne IT and their staff. We also required compensation from Melbourne IT due to their negligence and incompetence resulting in damages, interruptions, and disruptions to our business.

Melbourne IT has engaged in misleading and deceptive conduct in their responses to our complaints and has continued to not take any responsibility for their actions.

Melbourne IT has failed to offer any compensation to us.

Melbourne IT has failed to respond to our messages and replies to their messages.

Instead, Melbourne IT has closed our ongoing support tickets. We had to open new support tickets in order to contact them.

To reiterate, Melbourne IT's customer service was and is appalling, pathetic, unacceptable, and atrocious. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in damages, interruptions, and disruptions to our business.

Do not engage Melbourne IT. Do not purchase anything from Melbourne IT. Do not use Melbourne IT.

Zero Stars.

outstanding service by Ahmir, Jason and his associates: – My Review, Jason and Ahmir: 1. Great attitude ! 2. Excellent overall understanding combined with an in-depth knowledge of topic. He knew his stuff, picked up where Ahmir left off, (Ahmir was also outstanding). 3. Jason got everything up on screen and endorsed everything Ahmir had done for me (excellent work by Ahmir), Jason updated the… Read more ·  1

information (which was all there anyway) on my domain name : Sistersquadron.com and sent through the renewed screen shot with the updated info for my file. Exemplary!

My thanks goes to Ahmir for his patience with me (great attitude); to Jason for for endorsing Ahmir's work and sending a revised updated screenshot and completing the job as Ahmir did with a letter whereby MIT verified my domain names with ICANN on my behalf. Thank you. You are lucky to have two such amiable and capable staff. That is why I have stuck with MIT for over a quarter of a century! Wishing you all the very best, Simon Lawson-Tootill

Thanks to Emy we have combined our account into one and thus successfully updated my work email. Every thing is working correctly. Thank you Emy for sticking with me.

Frank at Melbourne IT Support was very helpful, knowledgeable and courteous on the phone. He was able to solve my issue very promptly. Would recommend Melbourne IT support

I've been with Melbourne IT for well over 15 years or more and always found them Very responsive and helpful on every request I highly recommend their products and services.

Hopeless resolution of getting locked out of my account. Took 3 days of repeated calls, and emails - should have been resolved in 30 mins. Lengthy delays from the IT service desk, and when they did finally reply it only wasted my time further. For example, emailing me at my valid email address, asking me to supply a valid email address. Very aggravating and should have been a lot smoother than this.

If you are a business owner please do not use Melbourne IT or webcentral. They were responsible for our website going down at one of the busiest periods due to a technician error. This technician error cost us thousands of dollars in lost revenue and staff time to restablish DNS settings. Their backend is full of bugs (we cannot change DNS… Read more

settings) and their customer service is lacking. We have multiple websites with them and they did not notify us of renewal and the website was not renewed. Another site was paid for but cancelled in the backend.

Avoid.

Zero stars. Absolute rubbish. Multiple excessive bills for things that shouldn't be charged. AUDA changes have nuked a lot of domains with the wrong eligibility ID and they are thieving $250 to update ABNs. Support is offshore and rubbish. DO NOT USE overpriced products and underwhelming Support. Will be reporting to ombudsman where possible.

Joel was incredibly helpful. I am "hard of hearing". He patiently explained the solution to my problem, ensuring I understood the answer . I went ahead and it is all done. Peter Lane.

Gene. Melbourne IT. What more can I say. You are the G.O.A.T. what a company. You ring, they answer, you vent, they fix. Next thing you know you're back in the mix.

In confirming that our domain name registration has been safely secured our Melbourne IT consultant Raymond promptly and courteously provided us with accurate, informative advice which quickly resolved our concern - and we much appreciate the resulting reassurance.

Angel was the only person from your team who sorted out all issues starting from new email id creation of a long pending verification, deleting email id of previous employee, and finally changing the phone number of disabled MFA. The admin still had the old number on the MFA. Many thanks Angel.

I just rang Melbourne IT with a domain name issue I was experiencing. The support I received was absolutely fantastic. Emy was knowledgeable, courteous, helpful and resolved my issue successfully and quickly.

Once again Melbourne IT tech support fixed my Apple Mail problem immediately with totally professional assistance My request for help was answered immediately Outstanding support to a non technical 80 year old Well dine

I was trying pay an invoice to renew a family domain name and was having trouble accessing and then paying. I received the most patient and respectful help and eventually we were successful. Thank you and I think your name was Raymond Show reply

I would like to take a moment to commend Judy for her exceptional support. She went above and beyond in assisting me, especially given my limited technical knowledge. I was experiencing issues with both receiving and sending emails, and Judy patiently guided me through each step until everything was resolved. Her professionalism, patience, and… Read more ·  1

willingness to help made a stressful situation much easier to handle. It’s not often you come across someone who is not only knowledgeable but also genuinely dedicated to helping others.

I am very grateful for her assistance and truly appreciate the level of service she provided. Judy is a valuable asset to your team, and I believe she deserves recognition for her efforts.

Christian was so helpful to guide me thru transferring a domain and I'm most grateful! That's why I keep coming back to Melbourne IT, your team is excellent. Kind Regards Jennifer Show reply

Justin helped me to change my DNS record for our business website. He was courteous, efficient and and effective. A delight to interact with remotely. Thanks again Justin! Show reply

Hans is extremely polite and extremely helpful. Being someone that is not particularly fast with a computer he was extremely patient with me and made me feel completely comfortable getting my problem sorted. He was able to help me with my issue and 100% of all the questions that I had along the way. Couldn’t be more pleased. It would be great if he had a personal assistant phone extension that I could call. Show reply