Melbourne IT

I’ve had two experiences calling Melbourne IT for help. Each time service and advice was rapid, friendly and solved my issue. Show reply

Christian from New Domain assisted me, and he was of great help. Show reply

Stay clear of this company they are the biggest crooks on the internet. It is impossible to log into your account and without warning they will charge your credit card for services you may not qualify for or want. Move your domains to others less… Read more

expensive that provide far better services. This is an overseas company that is all about income and not customer support.

I contacted Melbourne IT customer service by phone on May 26. I had two issues to inquire about. The first was whether our invoices are set to be paid automatically. The second issue was that every time I try to log in to Melbourne IT, my password is always incorrect, which forces me to reset it each time using the “Forgot Password” option. The… Read more ·  1

customer service representative who assisted me was Jerome. He patiently explained to me that although my credit card is saved in the system for automatic payment, each invoice still needs to be individually set for automatic payment—something I wasn’t aware of. I was fortunate that he explained this clearly. The second issue had been troubling me even more, but Jerome carefully walked me through the root of the problem. He guided me step by step on how to delete cookies from my browser, and he also advised me to avoid deleting unnecessary cookies to prevent future issues while browsing. I truly appreciated his thoughtful and professional approach. Overall, I’m very satisfied with Jerome’s professionalism and friendly service.

Pathetic, Appalling, and Atrocious Customer Service (Zero Stars) – Our business has been a customer of Melbourne IT (starting from Webcentral, Netregistry, Melbourne IT or whatever brand or trading name they use from time to time) for over 10 years. We have always purchased our SSL certificate and the consequential renewal of the SSL certificate from Melbourne IT at all material times. Melbourne IT… Read more

automatically deducted the payment for the SSL certificate from our credit card on the issue date of the invoice.

Melbourne IT was and is wholly and fully responsible for renewing our SSL certificate, which we have paid for since the inception of the SSL certificate.

Melbourne IT precluded access to our business website by failing to renew our SSL certificate, in spite of automatically deducting the payment for the SSL certificate from our credit card on the issue date of the invoice.

By failing to renew our SSL certificate, Melbourne IT caused an unsecure message and warning to appear to any user seeking to access our website.

Melbourne IT denied this and failed to take any responsibility for their actions. Melbourne IT also denied that their actions had led to the preclusion of access to our website.

In practical terms, any reasonable individual, upon encountering the warning message, would not access or seek to access our website.

Melbourne IT's failure to renew our SSL certificate caused users to not access our website and, in practical terms, precluded or prevented access to our website which we have also paid Melbourne IT to host.

Melbourne IT did not rectify nor remedy the failure of your organisation to renew our SSL certificate until we had to contact Melbourne IT on 11 October 2024 whereupon we were informed that it would take 30 minutes to rectify. That representation was misleading and false, resulting in wasting an extraordinary amount of our time trying to fix the problem caused by the failure of Melbourne IT to renew the SSL certificate.

Melbourne IT's customer service was and is appalling, pathetic, unacceptable, and atrocious. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in damages, interruptions, and disruptions to our business.

Melbourne IT exacerbated this issue by taking several days to resolve this issue and problem which was caused by Melbourne IT.

We lodged a complaint against Melbourne IT and their staff. We also required compensation from Melbourne IT due to their negligence and incompetence resulting in damages, interruptions, and disruptions to our business.

Melbourne IT has engaged in misleading and deceptive conduct in their responses to our complaints and has continued to not take any responsibility for their actions.

Melbourne IT has failed to offer any compensation to us.

Melbourne IT has failed to respond to our messages and replies to their messages.

Instead, Melbourne IT has closed our ongoing support tickets. We had to open new support tickets in order to contact them.

To reiterate, Melbourne IT's customer service was and is appalling, pathetic, unacceptable, and atrocious. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in damages, interruptions, and disruptions to our business.

Do not engage Melbourne IT. Do not purchase anything from Melbourne IT. Do not use Melbourne IT.

Zero Stars.

outstanding service by Ahmir, Jason and his associates: – My Review, Jason and Ahmir: 1. Great attitude ! 2. Excellent overall understanding combined with an in-depth knowledge of topic. He knew his stuff, picked up where Ahmir left off, (Ahmir was also outstanding). 3. Jason got everything up on screen and endorsed everything Ahmir had done for me (excellent work by Ahmir), Jason updated the… Read more ·  1

information (which was all there anyway) on my domain name : Sistersquadron.com and sent through the renewed screen shot with the updated info for my file. Exemplary!

My thanks goes to Ahmir for his patience with me (great attitude); to Jason for for endorsing Ahmir's work and sending a revised updated screenshot and completing the job as Ahmir did with a letter whereby MIT verified my domain names with ICANN on my behalf. Thank you. You are lucky to have two such amiable and capable staff. That is why I have stuck with MIT for over a quarter of a century! Wishing you all the very best, Simon Lawson-Tootill

Very patient and knowledgeable supper people to assist me in establishing a new domain and access to Microsoft 365. I’m confident further assistance will be available when I require it. Cheers

Yesterday I could not do emails in or out. After testing, I thought I may have run out of space. I deleted many emails. I could then send and receive emails. I phoned Melbourne IT, to confirm the situation. Emy was able to verify that I had used 94% of my capacity. I then asked whether my capacity could be increased. She arranged for my capacity limit to be substantially increased.

One of email addresses stopped receiving emails, Josh R sorted within 5 minutes whilst I was on hold. Excellent service from Josh!! Thanks Josh you saved a lot of stress for me

Hopeless resolution of getting locked out of my account. Took 3 days of repeated calls, and emails - should have been resolved in 30 mins. Lengthy delays from the IT service desk, and when they did finally reply it only wasted my time further. For example, emailing me at my valid email address, asking me to supply a valid email address. Very aggravating and should have been a lot smoother than this.

If you are a business owner please do not use Melbourne IT or webcentral. They were responsible for our website going down at one of the busiest periods due to a technician error. This technician error cost us thousands of dollars in lost revenue and staff time to restablish DNS settings. Their backend is full of bugs (we cannot change DNS… Read more

settings) and their customer service is lacking. We have multiple websites with them and they did not notify us of renewal and the website was not renewed. Another site was paid for but cancelled in the backend.

Avoid.

The website is now different from previous. Hard to navigate. Gave no invoice. Had to ring help to pay

I needed assistance adding some detail to my account in an area I did not understand the consultant I connected to, Hans was extremely helpful, talked me through the matter and resolved my issues for me I am impressed with his service

Outstanding help, support and patience from Josh today. He was so patient and helpful today and I would not hesitate to recommend Josh and MelbourneIT to friends and collegueas. Very happy today with the service provided. Thank you.

I can only say that everyone I spoke with especially Carl and Marlon were friendly, patient, understanding and professional and supportive and effective! I will talk about you in the most positive way. Regards Cos Nappo

We have been a customer of Melbourne IT for over 20 years. Al was more than helpful in assisting us in starting the management of a transition. He explained the steps needed to undertake our request.

Rhoy in the support team was extremely helpful today. It was a fairly simple change that had to be made, however it wasn’t possible for our Admin to make the change at our end The only reason we haven’t given 5 stars is that, frankly, the change should be an easy one to manage, and, as a general comment - it would be great if more of the support… Read more

team members were better conversant with Mac systems and products/applicatiobs - it’s a bit hit and miss depending upon with whom you make contact in the first instance Support team however, really do try to help as best they can

I have to commend Joel for a complete understanding of our situation and urgency. He listened to our urgency and understood. He has escalated our issue and hopefully will be resolved soon. Thank you Joel David Upwards

Hi all, Jack had to replace his mobile phone and could not activate our email accounts Both Jack and I are are tradesman and we really struggle with computers and apps ect. Due to the amazing tech support from AL we managed to get our emails back online. AL has incredible patience and a real gift and is a real credit to your company Thanks AL really appreciate everything you done for us Cheers Brett Levy 0438287915

A difficult process was made easy and efficient by Joel R. His product and knowledge of the process was outstanding and he steered us through the process for transferring domains names and got the whole thing done with a lot of skill and care. Thanks Joel - you are absolutely the best. Show reply

The person I spoke to was so helpful and patient. He knew how to clove both my problems instantly and was very concise with the instructions he gave me. Such a quick and easy call. Wonderful and helpful staff member.

Thank you Justin from support who assisted me in setting up my email on my new phone and syncing with my laptop. After spending hours getting nowhere, Justin had me sorted in minutes, professionally and without fuss. He was patient, knowledgeable and explained everything clearly. If you value your time, reach out.

Joel was incredibly helpful. I am "hard of hearing". He patiently explained the solution to my problem, ensuring I understood the answer . I went ahead and it is all done. Peter Lane.

Very helpful with the issue, I explained what the problem was and the consultant was very supportive and solved the problem quickly , he also passed on what I could do . It is also fantastic to actually talk to someone!