Melbourne IT

Melbourne IT

 Verifiedmelbourneit.au
2.9

508 reviews · Statistics

PositivevsNegative
48% · 245258 · 51%
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Rates and Fees
4.0 (57)
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Reviews

508 reviews
Ken George
Ken GeorgeNSWSydney, NSW
 

Assistance with domain name details

Remya very polite and particularly patient. Helped to wade through various changes to my domain name details. As an oldest customer it was very refreshing to be guided such a professional consultant. Thank you Remya for your patience and wonderful service we got there eventually ha! Show reply
Paul Chin
Paul Chin
 

Professional staffs, like

Call response is less than 2 mins very good. Most helpful staff and very professional. Resolved my problems in a short period of time. A 10/10 service!! Like Show reply
Jim Grant
Jim Grant
 

Great experience with Terry he listened and used logic to resolve the issue

Email service had been suspended by Melbourne IT had trouble getting resolution until speaking with Terry Show reply
Carol M.
Carol M.VICGippsland, VIC
 

Email issues

Prompt and thorough help from the tech expert regrading email issues Show reply
Chris M.
Chris M.NSWSydney, NSW2 posts
 

Brilliant customer service

Swan of Melbourne IT delivered me the best customer service I have had in years. I am an alternately demanding and confused MIT customer and he was brilliantly helpful and effective throughout. Give him a raise! Show 3 replies
CrackedChelle
CrackedChelleSouth Australia17 posts
 

Nice to be able to use my own domain name

I have been using Melbourne IT since I started my dog walking business a year ago. I haven’t had any problems with them. Today I had to phone them to solve an issue and I think I was talking to an offshore call centre, which is disappointing, but my problem was eventually solved, at least. There appears to be a fault when you try to log in to their website, which is a little concerning for a company of this nature, I have to say. And I notice there is a scam whereby the scammer knows exactly when your bill needs to be paid and will start sending messages with links… how did they get this information re billing date? Show reply
quality
quality
 

Thank you!

Operator was very helpful and I only had to wait a couple of minutes prior to the call connection. Thank you! Graham Show reply
Henry
Henry
 

Excellent

Clever, patient. Terry was a good listener and solved things easily for me. Thank you. Henry. Show reply
Chamilka
ChamilkaQLDSouth East Queensland, QLD
 

Quick and friendly technical advice

Needed to connect my newly purchased domain to my existing Square website. Wait time was less than 5min. Joel was very friendly and informative. He helped me do it but also explained how I could adjust it myself in the future, which would save me having to call in and wait. Appreciated his knowledge and quick service. Highly recommend. Show reply
Gayle W.
Gayle W.VICGreater Melbourne (Inner), VIC
 

Thankyou Greg for your knowledge and help

Just had a fabulous interaction with Greg who assisted me with DMARC installation very efficient!!!! Show reply
Garry
GarryVICGreater Melbourne (Inner), VIC
 

Very good review

I was well taken care of by a particularly good fellow. It was a pleasure to be engaged. Show reply
Ian H
Ian HNSWSydney, NSW3 posts
 

Melbourne It are great

Melbourne IT provide consistently secure and reliable service. Many Options. Show reply
Graham Solomon
Graham SolomonVICGreater Melbourne (Metropolitan), VIC
 

Good experience but hard work due to my industrial deafness

The Gentleman who guided me through what needed to be done was good, it is not his fault, but I have industrial deafness and I find it very hard to understand people with foreign accents over the phone. I had to continually ask him to repeat himself and talk slowly which to his credit, he obligingly did. And so we were able to make everthing happen that needed to happen. Show reply
GBC
GBC
 

Extremely helpful and professional

Dianne was extremely helpful and professional. I had a few questions in regard to my domain and Dianne went above and beyond to guide me through the process, explaining various IT concepts patiently. I really appreciate it, thank you. Show reply
awall444
awall444
  Verified

Review of melbourne IT

Next to impossible to move a domain and cancel payments - even harder to completely close your account. This is a predatory company out to over charge you and trick you into giving up instead of getting a refund.
Melbourne IT
Melbourne IT   DM   
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Questions & Answers

John T
John T

As an owner of an email address & scaling down activities how can I sell or otherwise transfer my email address

Melbourne IT
Melbourne IT   DM   

Hi John, Thank you for taking the time to reach out. If you would like me to follow up on a current support case, please provide the necessary details.

Kind Regards,
Karleigh

John T
John T  
John T
John T  

Dear Karleigh, I emailed what I thought were my necessary details. They should appear on your screen?
If we are not on the same page maybe I had better cancel?
Thanks, John T

andrew
andrew

Looks like a lot of people experiencing the same poor american customer service.

Ive been called a liar by "customer advocacy' for quoting their agents words.

Do the company executives know the reputation that their company is gaining? Do they care? I wonder if they consider GoDaddy a competitor? Does anybody have a direct contact number for any of the exec's?

Disappointed to see a great ozzy company become a bottom feeder by their own choice.

robert
robert  
Melbourne IT
Melbourne IT   DM   
andrew
andrew  

same canned answer with no actual effective action
Ive actually supplied adequate info to contact me (incl phone number) with out getting a call

Meg K.
Meg K.

I still haven't heard from them you told me that you were going to get to the bottom of my settlement and still nothing at all now I want 5000 and that's not even the tip of the iceberg that I've lost since this whole debacle happened?

Melbourne IT
Melbourne IT   DM   

HI Mary, I am sorry that you have had no response to your settlement request. Could you please tell m your domain name? I can then see what is holding the response up sand have this expedited.

Thanks
Stefanie

Meg K.
Meg K.  
Meg K.
Meg K.  
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