Melbourne IT
- melbourneit.au
- ✓ Verified company
463 reviews · Statistics
- See all reviewer photos
Reviews
Excellent service
Solved a longstanding problem regarding website SSL certificate installation with diligent and courteous efficiency
excellent service
help desk assisted with account configuration which made life easier for me
Excellent Service
The service was patient, courteouis and reassuring. The assistant accomplished what she promised to resolve for me.
Been a customer since 2003.... worst service today ever!
My access to emails has been locked today because there's an issue with my domain registration. It would have been helpful to know this before today. Now I'm stuck in a continuous circle that I cant get out of and none of their so called 'support' staff can help!
Find out how Melbourne IT compares to other Digital Services
Know better, choose better.
GREAT domain service!
I expect they'd great at all the services they offer.
Responsive, helpful and polite
Melbourne IT helped me with my prolonged issue with a domain name, following up regularly and responding promptly and allowing me extra time to solve my problem.
Great help in stressful times
Website was down, not a tech person...stressed and had to learn everything from scratch. Support person was helpful, understanding and took me through everything. Relief.
Old Fashioned great service
Exceptional service with a query on my Website date of renewal etc
No long wait to get a real person to help me
Great and effective assistance⁉️
Many weeks of unsuccessful email “challenges and opportunities?! Finally FIXED ✅✅✅✅✅✅✅ waHOO ✅
Find out how Melbourne IT compares to other Digital Services
Know better, choose better.
Take your business elsewhere
Melbourne IT sells domains and other services. They are sneaky, conniving and unethical. They charged me to register a domain I very clearly did not want. And then charged me to renew it. And when I challenged it, the customer service team was so inept that I'm now transferring my domain management to another company.
It takes real effort to be this terrible at customer service.
Thank you very much for this feedback.
I am sorry that your experience with us has not been positive, and I will investigate this matter to understand what happened. I’ve sent you a private message asking for some details.
... Read more We strive to be transparent and ensure that renewal reminders are sent to customers well before they are due to renew and that they include instructions on how to stop a domain from renewing, should you wish to let it expire. I will check to ensure this email was sent. Regarding refunding domains, as a domain registrar, we pay a fee to register and renew domain names on behalf of customers. This fee often cannot be recouped, as such we do not refund domain registrations or renewals (as per paragraph 2.5 of our Domain Name Renewal Policy: https://www.melbourneit.au/policies/renewal/ - and paragraph 3.4 of our Domain Name Registration Agreement: https://www.melbourneit.au/policies/domain-names/registration-agreement/). We believe in being transparent about this policy to ensure that our customers are well-informed about the processes involved. However, I will review this matter in more detail once I have more information from you. Thank you, again, for this feedback. We do greatly appreciate it. Kind regards, Kevin - Customer Advocacy
Excellent Service
Melbourne IT provide professional support and are quick to sort out issues when they arise.
Great Service
Ahnaf was prompt, helpful, knowledgeable and courteous in the many emails it took to resolve my issue.
Find out how Melbourne IT compares to other Digital Services
Know better, choose better.
Very helpful people every time I call. Easy to navigate and log into portal.
Very knowledgeable and competent assistance. Answered my questions in a very competent manner. Thank you
Ahnaf was very helpful resolving my queries.
Ahnaf sought advise from his supervisor asap and emailed me the advice in a matter of seconds.
Worst company I’ve ever had to deal with.
Whatever you do, do not sign up with Melbourne IT. Please read all the other reviews. The support is horrible and they take days to complete simple tasks.
Hi Pam,
I’m sorry to hear that your experience with us has not been good. I’d like to investigate this matter to understand what we could have done better and to resolve any outstanding issues. I’ve sent you a private message.
... Read more We are always eager to hear feedback and strive to give our customers a better experience. So, thank you for taking the time to write this review. Kind regards, Kevin - Customer AdvocacyQuestions & Answers
As an owner of an email address & scaling down activities how can I sell or otherwise transfer my email address
Hi John,
Thank you for taking the time to reach out. If you would like me to follow up on a current support case, please provide the necessary details.
Kind Regards,
Karleigh
Thanks Karleigh,
My email address g-daymate1@bigpond.com could be well sought after by some wealthy respondent(s) who could use it to jazz up their operations by enhancing their media or other personae. From reading articles I believe it
could be worth a few A mil $ ?
Over to you John T
Dear Karleigh, I emailed what I thought were my necessary details. They should appear on your screen?
If we are not on the same page maybe I had better cancel?
Thanks, John T
Looks like a lot of people experiencing the same poor american customer service.
Ive been called a liar by "customer advocacy' for quoting their agents words.
Do the company executives know the reputation that their company is gaining? Do they care? I wonder if they consider GoDaddy a competitor? Does anybody have a direct contact number for any of the exec's?
Disappointed to see a great ozzy company become a bottom feeder by their own choice.
No contact from Melb IT. Kim emailed to claim to have called 3 times. Really? I had my phone on me all day& there were NO missed calls on my phone , voicemail messages from others, but NO call from her or any number to call her back on.?Is this just more Melb IT nonsense? Not to mention my website was shut down for many days. Maybe firm and frank feedback is met with punishment? Still no improvements to the missing Photos in our Gallery and the data we provided was either lost or never used. They're only geared to dealing with one kind of customer. I don't know about 'american' but it would appear they're in lockstep with all their 'confuse-opoly' buddies.
On a brighter note, i d rather spend 40 mins listening to their call waiting anthems ,which are much better than the Telstra ones.
Hi Andrew and Robert,
I would like to apologies for the experience you have both had and would like to assist you in any way possible. In order to do so we will require more information such as a support case number or domain/account reference. If you would like to submit these details to our contact us page at https://www.melbourneit.com.au/contact-us/, myself or a team member will be able to have a look at your accounts and address any concerns you may have.
Kind Regards,
Karleigh
same canned answer with no actual effective action
Ive actually supplied adequate info to contact me (incl phone number) with out getting a call
I still haven't heard from them you told me that you were going to get to the bottom of my settlement and still nothing at all now I want 5000 and that's not even the tip of the iceberg that I've lost since this whole debacle happened?
HI Mary,
I am sorry that you have had no response to your settlement request. Could you please tell m your domain name? I can then see what is holding the response up sand have this expedited.
Thanks
Stefanie
Lost one
Walkease.com
New one fromm MIT
walk-ease.com
On Wednesday, January 1, 2020, Netregistry Support <support@netregistry.com.au> wrote:
Hi Meg,
Thanks for your patience over this period.
As we offered the AUD $2,000 I have requested for AUD $2,137.36 to be transferred to you. This is USD $1,500.
Once this request is approved, I will let you know and we can complete the transfer of funds and domain. The domain walk-ease.com is currently ready to transfer to your account.
Kind Regards,
[Name Removed]
The Melbourne IT Team
Hi Meg,
I will refer back to the representative assisting you with the refund.
An update should be provided to you on Monday.
Thanks
Stefanie
Hi everyone - I am thoroughly sick of melbourne it (terrible service...)- I am a lawyer - have been involved in a couple of class actions - not though an expert - may be able to get some barrister/s (eg my husband who is an sc) and other lawyer advice if there are others - email me - bma73381@bigpond.net.au
About time
Walkease@gmail.com
Get an answer from our members and Melbourne IT representatives
Details
| Category | Digital Services |
|---|---|
| Services | SEO , Web Design and Web Hosting |
Contact info for Melbourne IT
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Annie,
I’m sorry to hear about this experience. I have sent you a private message asking for some details so that we can get this sorted asap.
... Read more Thank you for reaching out and I’m confident we can resolve this matter swiftly. Kevin - Customer Advocacy