Melbourne IT

Melbourne IT

 Verifiedmelbourneit.au
Melbourne IT
3.2

603 reviews

PositivevsNegative
56% · 338259 · 43%
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Rates and Fees
4.1

Reviews

603 reviews
Sam Miller
Sam MillerSydney, NSW
 

Very good

Ahnaf addressed the issue I had seamlessly. The issue was to confirm my email had not been hacked as a result of suspicious and unauthorised LinkedIn activity/hack. Ahmad checked and was able to confirm there was no suspicious activity on my MS side and provided comprehensive explanation. Show reply
User Pays
User PaysSouth East Queensland, QLD2 posts
 

Money saved on website hosting

Cancellation of one type of Web hosting method & replacing it with c panel plus hosting method. Saving over $1000. Websites are unaffected & remain in the Melbourne It realm. Show reply
iandodd
iandodd
 

ACN changed for ongoing registration

Issue resolved promptly and professionally by Ahmad. Communication voice Level difficult to hear. Not Ahmad problem Show reply
Rates and Fees
Benjamin H.
Benjamin H.
 

Helpful staff

Very helpful & knowledgeable. Was also incredibly easy to deal with, nothing was too hard Show reply
Rates and Fees
Julian G.
Julian G.
 

All good

Efficient patient and helpful. Also very knowledgeable. Good experience with support. Show reply
John
JohnGreater Melbourne (Inner), VIC
 

Service renewal for monthly Microsoft 365 office for

Thanks for friendly and efficient service renewal for domain mutualitysoftwe.com Show reply
Phillip M.
Phillip M.
 

Exceptional Service

Customer service from Melbourne IT was exceptional. Nouman was very helpful, pleasant and efficient solving my problem expertly and quickly. I am very pleased with his response. Show reply
Paul V.
Paul V.
 

It’s always user error :-)

Great communication and very helpful and informative. Very happy with the phone call. Show reply
Don G.
Don G.
 

MelbourneIT Great Support

Have been a customer of MelbourneIT for 20+ years.
Great support and service always available to help with any proble.
Thanks Ahmad Show reply
Rosemary M.
Rosemary M.Greater Melbourne (Inner), VIC
 

great support and guidance with technical issue

needed help with klavijo google DNS set up. Ashish was quick to answer, understand the issue and guide me through to make changes to our domain. was easy and I learnt something. Which is awesome. Thank you Ashish ! Show reply
Matt Rees
Matt ReesSouth East Queensland, QLD
 

65 year old male receives phone therapy

After explaining my situation your representative helped me through the process making it rather painless, this is because I am a Luddite and a person to person service is still required. That is until we have all died out. Show reply
Phil
PhilSydney, NSW2 posts
 

Brilliant Customer support

Tris was excellent!!! The reason I stay with Melbourne IT is their customer service! Show reply
John McGhie
John McGhie
 

The Originals

These guys are the original AU Domain Administrators. Their service is rock solid. Show reply
Rates and Fees
KayeM
KayeMGreater Melbourne (Metropolitan), VIC4 posts
 

Domain renewal problem

Rezaur was very helpful and patient. My problem was sorted. Show reply
Rates and Fees
Joe Orecchio
Joe Orecchio
 

Email support

Nicole was well informed on the products and the process. She was delightful to work with. great customer service and very professional. Wish I had more of gals like her in the States. Show reply

Questions & Answers

John T
John T

As an owner of an email address & scaling down activities how can I sell or otherwise transfer my email address

Melbourne IT
Melbourne IT   DM   

Hi John, Thank you for taking the time to reach out. If you would like me to follow up on a current support case, please provide the necessary details.

Kind Regards,
Karleigh

John T
John T  
John T
John T  

Dear Karleigh, I emailed what I thought were my necessary details. They should appear on your screen?
If we are not on the same page maybe I had better cancel?
Thanks, John T

andrew
andrew

Looks like a lot of people experiencing the same poor american customer service.

Ive been called a liar by "customer advocacy' for quoting their agents words.

Do the company executives know the reputation that their company is gaining? Do they care? I wonder if they consider GoDaddy a competitor? Does anybody have a direct contact number for any of the exec's?

Disappointed to see a great ozzy company become a bottom feeder by their own choice.

robert
robert  
Melbourne IT
Melbourne IT   DM   
andrew
andrew  

same canned answer with no actual effective action
Ive actually supplied adequate info to contact me (incl phone number) with out getting a call

Meg K.
Meg K.

I still haven't heard from them you told me that you were going to get to the bottom of my settlement and still nothing at all now I want 5000 and that's not even the tip of the iceberg that I've lost since this whole debacle happened?

Melbourne IT
Melbourne IT   DM   

HI Mary, I am sorry that you have had no response to your settlement request. Could you please tell m your domain name? I can then see what is holding the response up sand have this expedited.

Thanks
Stefanie

Meg K.
Meg K.  
Meg K.
Meg K.  
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